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nasdaq:blkb
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https://www.glassdoor.com?employer_id=15863
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May 2nd, 2024 12:00AM
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Open
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Open
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Blackbaud
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Customer Service Representative
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Troy, AL
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Decent place to work
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Challenging and rewarding work. Love the clients
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Sometimes layoffs come out of nowhere
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1.0
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POSITIVE
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1.0
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POSITIVE
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1.0
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APPROVE
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0.0
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4.0
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4.0
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4.0
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3.0
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4.0
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3.0
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4.0
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15863
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Open
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0.0
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[]
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REGULAR
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No
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Yes
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4.0
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Open
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May 4th, 2024 06:35PM
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May 4th, 2024 06:35PM
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Blackbaud
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Technology
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Software & Computer Services
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nasdaq:blkb
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https://www.glassdoor.com?employer_id=15863
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Apr 29th, 2024 12:00AM
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Open
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Open
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Blackbaud
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Marketing Data Specialist
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Charleston, SC
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Went downhill overtime
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Pay and benefits were okay, manager was a great mentor
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Leadership decision-making was never transparent or in-line with staff requests. Despite numerous internal surveys, meaningful change was never made. After lay offs, organization, leadership and strategic direction was not clear, leading to plummeting morale and confusion.
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-1.0
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NEGATIVE
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-1.0
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NEGATIVE
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0.0
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NO_OPINION
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0.0
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3.0
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4.0
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3.0
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3.0
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4.0
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2.0
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5.0
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15863
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Open
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0.0
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[]
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REGULAR
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No
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No
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4.0
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Open
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May 1st, 2024 09:19AM
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May 1st, 2024 09:19AM
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Blackbaud
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Technology
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Software & Computer Services
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nasdaq:blkb
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https://www.glassdoor.com?employer_id=15863
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Apr 26th, 2024 12:00AM
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Open
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Open
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Blackbaud
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Nonprofit Accountant
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Charleston, SC
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Love/Hate Relationship
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Access to great sales training, remote first company, great people/culture
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Base pay is very low. 3 month ramp period, security breach in 2020.
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-1.0
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NEGATIVE
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-1.0
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NEGATIVE
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1.0
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APPROVE
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0.0
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3.0
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4.0
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5.0
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4.0
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2.0
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3.0
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5.0
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15863
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Open
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Invest in current employees and try to decrease turn over.
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0.0
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[]
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REGULAR
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No
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Yes
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2.0
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Open
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Apr 29th, 2024 03:12PM
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Apr 29th, 2024 03:12PM
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Blackbaud
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Technology
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Software & Computer Services
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nasdaq:blkb
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https://www.glassdoor.com?employer_id=15863
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Apr 25th, 2024 12:00AM
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Open
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Open
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Blackbaud
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Anonymous
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R.I.P., Blackbaud
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-The company is remote-first
-You're serving the social good community
-For the most part, the employees are wonderful and are at the company for the right reasons
-The product teams have really impressive talent
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-Career growth is non-existent but I don't think it's because managers don't care to invest in career growth; I think it's because the company has been in a reactionary state for so long that they can't afford to invest the time/resources to anything other than whatever it is that they're reacting to at the time. (e.g. catastrophic releases, org restructures, security incidents, mass layoffs, etc.)
-You might get a market-competitive salary when you first accept employment, but you won't see more than a 1-3% annual increase and if your benefits package includes an annual bonus, it's a stock bonus which is a slap in the face when you consider the BLKB stock's volatile performance and the fact that if you're terminated before the stock vests, you lose that money.
-The company appears to be struggling HARD to catch their solutions up with the rest of the industry and most users still heavily use the legacy products because the next-gen version is still being built out (that said, the next-gen version has some promising features).
-Their solutions/services are constantly experiencing incidents so if you're in a customer-facing role, be prepared to field angry and disillusioned customers' calls and emails.
-The quality of the product support service is not great and I don’t think it’s because the humans fielding the support cases are incapable; I think it’s because the quality of the on-boarding took a hit when the Customer Operations department restructured in early 2017. The Customer Support team has never been the same since and you'll often see users on social media complaining about how they feel like they know more than the support agent....there are some disgruntled users who call the associates "Customer A**es". It's really sad to see because Blackbaud Support used to be the crown jewel of the company for the customers.
-Most of the executive-level leadership seem completely out of touch with reality and disengaged from their employees.
-Blackbaud has monopolized the social good sector of the industry for the last 40 years via acquisitions rather than meaningful innovation, so there are a ton of unprogressive dinosaurs at Blackbaud who have been around since the 90's/early 00's and they sit comfortably in their positions, even if they bring little-to-no value to the future of the company.
-Because of the large population of unprogressive dinosaurs at Blackbaud, there doesn’t appear to bew much operational or technical innovation...it's a lot of catching up with the rest of the industry these days. It's like the company stopped investing in operational improvement in the mid-late 90's, You'll hear "It's been like that for the last 20-30 years" often as an excuse for why a specific feature functions the way it does or a specific business process exists....and you'll have more success climbing Mt. Everest than you will trying to change anything for the sake of the customers.,,,this is exactly why and how the company found themselves the victim of a major security incident.
-The company experienced a major security incident in 2019/2020 that resulted in the FTC and SEC getting involved and slapping the company with a $49 million fine.
-There's an active class action lawsuit against the company in response to the security incident, which the company's attorneys publicly stated that they were concerned about meeting their financial obligations in response to the critical response of the security incident.
-The stock price hasn't been over $100 in the last 5-6 years and recently dropped by ~15% after the Q4 2023 call with the street where they announced that they missed their sales projection by ~$4 million. Even if the Q1 2024 call with the street goes well, too much bad PR and train wrecks have come to light within the last 3 months. Customers and employees have been very vocal about planning their exit strategies.
-The company has been "fighting off" a takeover attempt by Clearlake Capital since 2022 and swallowed a poison pill in October 2022 but the board recently decided to cough up the poison pill effective March 2024...7 months ahead of its expiration date. Unsurprisingly, Clearlake Capital has publicly expressed renewed interest in taking over Blackbaud and sent the board a buyout offer a couple weeks ago.
-The CEO was recently arrested for a DUI...on a weeknight at 2-3AM...two days after the Q4 2023 call with the street, which really shows you the quality of the leadership of the CEO and the majority of the C-Suite right now.
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-1.0
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NEGATIVE
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-1.0
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NEGATIVE
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-1.0
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DISAPPROVE
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0.0
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1.0
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1.0
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1.0
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1.0
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1.0
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1.0
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1.0
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15863
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Open
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Have you ever dated someone and the whole time, people were telling you that there's something off about them? And then you break up and finally see it?
That's my TL;DR review of being employed at Blackbaud, Inc.
I firmly believe that the company is failing because of the quality of leadership, not because of the quality of the employees' talent.
I don't have advice for the current leadership team. They won't listen and they know just as well as I that Blackbaud is doomed, so it's a fruitless endeavor.
My advice for any current/perspective Blackbaud employees - Get out of there and don't look back. You deserve better and there are employers who will treat you the way you deserve to be treated. You deserve a living wage and an employee experience where you aren't in a perpetual state of fight-or-flight. The employee experience at Blackbaud is not normal.
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0.0
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[]
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REGULAR
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No
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No
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20.0
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Open
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Apr 28th, 2024 04:26PM
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Apr 28th, 2024 04:26PM
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Blackbaud
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Technology
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Software & Computer Services
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nasdaq:blkb
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https://www.glassdoor.com?employer_id=15863
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Apr 25th, 2024 12:00AM
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Open
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Open
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Blackbaud
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Account Executive
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Low pay, terrible benefits, product price increases = low sales
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Blackbaud has a great support team - if you need help with something there is someone to assist you. The lower management isn't terrible and tries their best to help mitigate issues. They have a decent PTO offering and the remote environment is family friendly when needed.
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This company pay pennies to industry standard. The benefits are terrible and I would pay less money for health insurance on the marketplace than I do for myself at Blackbaud. Only 34% of AE's met quota last year and they still split territories in half and increased quota by a good amount. People that overachieved in 2023 could sell the same amount in 2024 and it would not even meet quota. They are constantly blaming the Account Executives for low sales when in reality there are no inbound leads, they make it impossible to make a sale, every process they add into our sales cycle are slowing the deals down and half of them ghost through the strict evaluation process that is required of Blackbaud. Our pricing for our commercial team is outrageous and we lose to price almost everytime but the AE's are to blamed for not creating value. When our small orgs only have a small budget it is very hard to drive value when they have no wiggle room in budget. AE's have now become glorified BDRS but are making less than BDRS at this point due to low base pay.
Our CEO just got a DUI and took zero responsiblity for it in his email to the company. He is saying that the economy is in a great place currently and that is not the reason we are seeing low sales, that it is because of the Account Executives not giving it their all essentially.
We need new leadership, increases in pay, different pricing structure for small orgs, and less processes in a sales cycle.
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-1.0
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NEGATIVE
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-1.0
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NEGATIVE
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-1.0
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DISAPPROVE
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0.0
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2.0
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4.0
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3.0
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3.0
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2.0
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2.0
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5.0
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15863
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Open
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INCREASE PAY before you lose everyone. People are jumping ship. Stop adding additional processes to the sales cycle. Create a pricing module that works for smaller orgs. Please get better health insurance benefits the premiums are insane.
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0.0
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[]
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REGULAR
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No
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Yes
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4.0
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Open
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Apr 28th, 2024 04:26PM
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Apr 28th, 2024 04:26PM
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Blackbaud
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Technology
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Software & Computer Services
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nasdaq:blkb
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https://www.glassdoor.com?employer_id=15863
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Apr 23rd, 2024 12:00AM
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Open
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Open
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Blackbaud
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Marketing Coordinator
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Charleston, SC
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Good
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Friendly co workers and great place to work
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Needs to to hire younger employees
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0.0
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5.0
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5.0
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5.0
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5.0
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5.0
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5.0
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5.0
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15863
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Open
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0.0
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[]
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REGULAR
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No
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No
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0.0
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Open
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Apr 26th, 2024 09:58AM
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Apr 26th, 2024 09:58AM
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Blackbaud
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Technology
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Software & Computer Services
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nasdaq:blkb
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https://www.glassdoor.com?employer_id=15863
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Apr 21st, 2024 12:00AM
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Open
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Open
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Blackbaud
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Customer Support Specialist
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Bedford, NH
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Great company to start at
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Team mates are awesome and I've made life long friends working with this company.
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Pay raises per year aren't that high. No adjustment for inflation. CEO recently was arrested for a DUI
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1.0
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POSITIVE
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1.0
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POSITIVE
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-1.0
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DISAPPROVE
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1.0
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3.0
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3.0
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4.0
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3.0
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2.0
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3.0
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4.0
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15863
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Open
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0.0
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[]
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REGULAR
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No
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Yes
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4.0
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Open
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Apr 24th, 2024 10:56AM
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Apr 24th, 2024 10:56AM
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Blackbaud
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Technology
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Software & Computer Services
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nasdaq:blkb
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https://www.glassdoor.com?employer_id=15863
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Apr 20th, 2024 12:00AM
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Open
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Open
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Blackbaud
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Principal Account Executive
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New Orleans, LA
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Positive feedback
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Blackbaud is a great place to bridge the gap of tech and nonprofit
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Consistent changes with new acquisitions
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1.0
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POSITIVE
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1.0
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POSITIVE
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1.0
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APPROVE
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0.0
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5.0
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5.0
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4.0
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5.0
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4.0
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4.0
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4.0
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15863
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Open
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0.0
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[]
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REGULAR
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No
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Yes
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4.0
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Open
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Apr 24th, 2024 10:56AM
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Apr 24th, 2024 10:56AM
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Blackbaud
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Technology
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Software & Computer Services
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nasdaq:blkb
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https://www.glassdoor.com?employer_id=15863
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Apr 18th, 2024 12:00AM
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Open
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Open
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Blackbaud
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Business Development Representative (BDR)
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Charleston, SC
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BDR
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Fun environment and great culture fit
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Constant rejection on Phone calls
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0.0
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4.0
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0.0
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0.0
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0.0
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0.0
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0.0
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0.0
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15863
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Open
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0.0
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[]
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REGULAR
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No
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No
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0.0
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Open
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Apr 23rd, 2024 04:29PM
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Apr 23rd, 2024 04:29PM
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Blackbaud
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Technology
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Software & Computer Services
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nasdaq:blkb
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https://www.glassdoor.com?employer_id=15863
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Apr 17th, 2024 12:00AM
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Open
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Open
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Blackbaud
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Business Analyst
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Charleston, SC
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WOW.....
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Under managers are pretty good.
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Upper Management executive is lacking.
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-1.0
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NEGATIVE
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-1.0
|
NEGATIVE
|
-1.0
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DISAPPROVE
|
0.0
|
1.0
|
3.0
|
3.0
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1.0
|
2.0
|
1.0
|
3.0
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15863
|
Open
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listen to real feedback
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0.0
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[]
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REGULAR
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No
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Yes
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4.0
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Open
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Apr 20th, 2024 04:47PM
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Apr 20th, 2024 04:47PM
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Blackbaud
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Technology
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Software & Computer Services
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