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nasdaq:gbnk guarantybankco.applicantpro.com guarantybankco.applicantpro.com Aug 29th, 2018 12:00AM Banking Customer Service Representative - Englewood Open Guaranty Bank and Trust Company FULL_TIME Englewood CO USA Aug 22nd, 2018 12:00AM Summary of Job Responsibilities:Maintains awareness, understanding and compliance with Guaranty Bank and Trust's "Code of Ethics", internal policies and procedures, laws and regulations, that are appropriate for his/her position. *Bilingual in Spanish Preferred* Efficiently and effectively answers customer service inbound calls in a professional and courteous manner. Required Qualifications [Knowledge (Education), Skills and Abilities (KSAs)]: High school education or equivalent. Pleasant and professional voice with the ability to clearly enunciate. Ability to speak and type on the phone at the same time. Strong communication skills. Knowledge of bank products and services. Ability to adapt to a rapidly changing environment. Displays compassion and courtesy when working with all clients. Creatively resolve problems and effectively use resources 0-2 years Telephone Customer Service experience Basic general knowledge of assigned function Essential Duties: Employees are held accountable for all duties of the job. Individuals must be able to perform these duties with or without reasonable accommodations. Demonstrates core values and guiding principles as outlined in the Bank's identity statement. Ensures all activities and work functions meet compliance requirements as defined in company policies and procedures and state/federal laws and regulations. Adheres to service level goals (service level, re-queued calls and hold time). Supports all Retail Banking sales efforts. Follows the Call Center High Performance Checking (HPC) Process. Answers customer service calls in a professional and courteous manner including proper greeting, proper identification of concern, building rapport with the customer, resolving the customer's concern, and proper closing. Resolves customer complaints by investigating problems and providing solutions; makes recommendations and gathers appropriate data. Provides Online Banking, Mobile Banking, and Bill Pay support. Evaluates nature of calls and escalates serious issues as appropriate to management. Waives fees and/or service charges within appropriate approval matrix. Effectively performs customer requests and/or research to include, but not limited to: stop payments, telephone transfers, balance inquiries, check images, basic adjustments, check orders, solves issues related to debit card fraud, reissues and PIN reset, etc. Answers basic loan inquiries on existing loans for customers and refers more complex transactions to Loan Operations or the Lender for processing/handling. Answers confidential inquiries relating to customer account activity. Other duties as assigned. Types of Decisions: This position is empowered to assist customers to a delightful solution and escalate complex issues to the appropriate manager. Consequences of Errors: Mishandling customer contact can affect the bank both financially and in loss of reputation. There is the potential for significant monetary impact through actual dollar losses from errors and potential loss of customers. Contact with Others: Extensive telephone contact with customers, e-mail or phone contact with branch staff members and other employees within the bank. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to sit for 6 7 hours at a time wearing a headset. Ability to spend long periods of time looking at a computer screen. Ability to operate standard office equipment including PC and phones. Ability to handle back to back call volumes with limited breaks. Ability to handle stress related to high call volume and customer interaction. The above statements are intended to describe the general nature and level of work being performed. This job description should not be construed to imply that these requirements (job responsibilities and KSAs) are the exclusive standards of the position. Incumbents may be required to follow other instructions, and to perform other duties, and obtain other KSAs that may be required of the position. Guaranty Bancorp and Guaranty Bank and Trust are Affirmative Action and Equal Employment Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability or veteran status. Aug 29th, 2018 03:46AM Aug 29th, 2018 03:46AM Guaranty Bancorp Financials Banks
nasdaq:gbnk guarantybankco.applicantpro.com guarantybankco.applicantpro.com Sep 6th, 2018 12:00AM Banking Customer Service Representative - Englewood Open Guaranty Bank and Trust Company FULL_TIME Englewood CO USA Aug 22nd, 2018 12:00AM Summary of Job Responsibilities:Maintains awareness, understanding and compliance with Guaranty Bank and Trust's "Code of Ethics", internal policies and procedures, laws and regulations, that are appropriate for his/her position. *Bilingual in Spanish Preferred* Efficiently and effectively answers customer service inbound calls in a professional and courteous manner. Required Qualifications [Knowledge (Education), Skills and Abilities (KSAs)]: High school education or equivalent. Pleasant and professional voice with the ability to clearly enunciate. Ability to speak and type on the phone at the same time. Strong communication skills. Knowledge of bank products and services. Ability to adapt to a rapidly changing environment. Displays compassion and courtesy when working with all clients. Creatively resolve problems and effectively use resources 0-2 years Telephone Customer Service experience Basic general knowledge of assigned function Essential Duties: Employees are held accountable for all duties of the job. Individuals must be able to perform these duties with or without reasonable accommodations. Demonstrates core values and guiding principles as outlined in the Bank's identity statement. Ensures all activities and work functions meet compliance requirements as defined in company policies and procedures and state/federal laws and regulations. Adheres to service level goals (service level, re-queued calls and hold time). Supports all Retail Banking sales efforts. Follows the Call Center High Performance Checking (HPC) Process. Answers customer service calls in a professional and courteous manner including proper greeting, proper identification of concern, building rapport with the customer, resolving the customer's concern, and proper closing. Resolves customer complaints by investigating problems and providing solutions; makes recommendations and gathers appropriate data. Provides Online Banking, Mobile Banking, and Bill Pay support. Evaluates nature of calls and escalates serious issues as appropriate to management. Waives fees and/or service charges within appropriate approval matrix. Effectively performs customer requests and/or research to include, but not limited to: stop payments, telephone transfers, balance inquiries, check images, basic adjustments, check orders, solves issues related to debit card fraud, reissues and PIN reset, etc. Answers basic loan inquiries on existing loans for customers and refers more complex transactions to Loan Operations or the Lender for processing/handling. Answers confidential inquiries relating to customer account activity. Other duties as assigned. Types of Decisions: This position is empowered to assist customers to a delightful solution and escalate complex issues to the appropriate manager. Consequences of Errors: Mishandling customer contact can affect the bank both financially and in loss of reputation. There is the potential for significant monetary impact through actual dollar losses from errors and potential loss of customers. Contact with Others: Extensive telephone contact with customers, e-mail or phone contact with branch staff members and other employees within the bank. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to sit for 6 7 hours at a time wearing a headset. Ability to spend long periods of time looking at a computer screen. Ability to operate standard office equipment including PC and phones. Ability to handle back to back call volumes with limited breaks. Ability to handle stress related to high call volume and customer interaction. The above statements are intended to describe the general nature and level of work being performed. This job description should not be construed to imply that these requirements (job responsibilities and KSAs) are the exclusive standards of the position. Incumbents may be required to follow other instructions, and to perform other duties, and obtain other KSAs that may be required of the position. Guaranty Bancorp and Guaranty Bank and Trust are Affirmative Action and Equal Employment Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability or veteran status. Sep 6th, 2018 04:18AM Sep 6th, 2018 04:18AM Guaranty Bancorp Financials Banks
nasdaq:gbnk guarantybankco.applicantpro.com guarantybankco.applicantpro.com Sep 15th, 2018 12:00AM Banking Customer Service Representative - Englewood Open Guaranty Bank and Trust Company FULL_TIME Englewood CO USA Aug 22nd, 2018 12:00AM Summary of Job Responsibilities:Maintains awareness, understanding and compliance with Guaranty Bank and Trust's "Code of Ethics", internal policies and procedures, laws and regulations, that are appropriate for his/her position. *Bilingual in Spanish Preferred* Efficiently and effectively answers customer service inbound calls in a professional and courteous manner. Required Qualifications [Knowledge (Education), Skills and Abilities (KSAs)]: High school education or equivalent. Pleasant and professional voice with the ability to clearly enunciate. Ability to speak and type on the phone at the same time. Strong communication skills. Knowledge of bank products and services. Ability to adapt to a rapidly changing environment. Displays compassion and courtesy when working with all clients. Creatively resolve problems and effectively use resources 0-2 years Telephone Customer Service experience Basic general knowledge of assigned function Essential Duties: Employees are held accountable for all duties of the job. Individuals must be able to perform these duties with or without reasonable accommodations. Demonstrates core values and guiding principles as outlined in the Bank's identity statement. Ensures all activities and work functions meet compliance requirements as defined in company policies and procedures and state/federal laws and regulations. Adheres to service level goals (service level, re-queued calls and hold time). Supports all Retail Banking sales efforts. Follows the Call Center High Performance Checking (HPC) Process. Answers customer service calls in a professional and courteous manner including proper greeting, proper identification of concern, building rapport with the customer, resolving the customer's concern, and proper closing. Resolves customer complaints by investigating problems and providing solutions; makes recommendations and gathers appropriate data. Provides Online Banking, Mobile Banking, and Bill Pay support. Evaluates nature of calls and escalates serious issues as appropriate to management. Waives fees and/or service charges within appropriate approval matrix. Effectively performs customer requests and/or research to include, but not limited to: stop payments, telephone transfers, balance inquiries, check images, basic adjustments, check orders, solves issues related to debit card fraud, reissues and PIN reset, etc. Answers basic loan inquiries on existing loans for customers and refers more complex transactions to Loan Operations or the Lender for processing/handling. Answers confidential inquiries relating to customer account activity. Other duties as assigned. Types of Decisions: This position is empowered to assist customers to a delightful solution and escalate complex issues to the appropriate manager. Consequences of Errors: Mishandling customer contact can affect the bank both financially and in loss of reputation. There is the potential for significant monetary impact through actual dollar losses from errors and potential loss of customers. Contact with Others: Extensive telephone contact with customers, e-mail or phone contact with branch staff members and other employees within the bank. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to sit for 6 7 hours at a time wearing a headset. Ability to spend long periods of time looking at a computer screen. Ability to operate standard office equipment including PC and phones. Ability to handle back to back call volumes with limited breaks. Ability to handle stress related to high call volume and customer interaction. The above statements are intended to describe the general nature and level of work being performed. This job description should not be construed to imply that these requirements (job responsibilities and KSAs) are the exclusive standards of the position. Incumbents may be required to follow other instructions, and to perform other duties, and obtain other KSAs that may be required of the position. Guaranty Bancorp and Guaranty Bank and Trust are Affirmative Action and Equal Employment Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability or veteran status. Sep 15th, 2018 05:58AM Sep 15th, 2018 05:58AM Guaranty Bancorp Financials Banks
nasdaq:gbnk guarantybankco.applicantpro.com guarantybankco.applicantpro.com Sep 19th, 2018 12:00AM Banking Customer Service Representative - Englewood Open Guaranty Bank and Trust Company FULL_TIME Englewood CO USA Aug 22nd, 2018 12:00AM Summary of Job Responsibilities:Maintains awareness, understanding and compliance with Guaranty Bank and Trust's "Code of Ethics", internal policies and procedures, laws and regulations, that are appropriate for his/her position. *Bilingual in Spanish Preferred* Efficiently and effectively answers customer service inbound calls in a professional and courteous manner. Required Qualifications [Knowledge (Education), Skills and Abilities (KSAs)]: High school education or equivalent. Pleasant and professional voice with the ability to clearly enunciate. Ability to speak and type on the phone at the same time. Strong communication skills. Knowledge of bank products and services. Ability to adapt to a rapidly changing environment. Displays compassion and courtesy when working with all clients. Creatively resolve problems and effectively use resources 0-2 years Telephone Customer Service experience Basic general knowledge of assigned function Essential Duties: Employees are held accountable for all duties of the job. Individuals must be able to perform these duties with or without reasonable accommodations. Demonstrates core values and guiding principles as outlined in the Bank's identity statement. Ensures all activities and work functions meet compliance requirements as defined in company policies and procedures and state/federal laws and regulations. Adheres to service level goals (service level, re-queued calls and hold time). Supports all Retail Banking sales efforts. Follows the Call Center High Performance Checking (HPC) Process. Answers customer service calls in a professional and courteous manner including proper greeting, proper identification of concern, building rapport with the customer, resolving the customer's concern, and proper closing. Resolves customer complaints by investigating problems and providing solutions; makes recommendations and gathers appropriate data. Provides Online Banking, Mobile Banking, and Bill Pay support. Evaluates nature of calls and escalates serious issues as appropriate to management. Waives fees and/or service charges within appropriate approval matrix. Effectively performs customer requests and/or research to include, but not limited to: stop payments, telephone transfers, balance inquiries, check images, basic adjustments, check orders, solves issues related to debit card fraud, reissues and PIN reset, etc. Answers basic loan inquiries on existing loans for customers and refers more complex transactions to Loan Operations or the Lender for processing/handling. Answers confidential inquiries relating to customer account activity. Other duties as assigned. Types of Decisions: This position is empowered to assist customers to a delightful solution and escalate complex issues to the appropriate manager. Consequences of Errors: Mishandling customer contact can affect the bank both financially and in loss of reputation. There is the potential for significant monetary impact through actual dollar losses from errors and potential loss of customers. Contact with Others: Extensive telephone contact with customers, e-mail or phone contact with branch staff members and other employees within the bank. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to sit for 6 7 hours at a time wearing a headset. Ability to spend long periods of time looking at a computer screen. Ability to operate standard office equipment including PC and phones. Ability to handle back to back call volumes with limited breaks. Ability to handle stress related to high call volume and customer interaction. The above statements are intended to describe the general nature and level of work being performed. This job description should not be construed to imply that these requirements (job responsibilities and KSAs) are the exclusive standards of the position. Incumbents may be required to follow other instructions, and to perform other duties, and obtain other KSAs that may be required of the position. Guaranty Bancorp and Guaranty Bank and Trust are Affirmative Action and Equal Employment Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability or veteran status. Sep 19th, 2018 02:26AM Sep 19th, 2018 02:26AM Guaranty Bancorp Financials Banks
nasdaq:gbnk guarantybankco.applicantpro.com guarantybankco.applicantpro.com Sep 20th, 2018 12:00AM Banking Customer Service Representative - Englewood Open Guaranty Bank and Trust Company FULL_TIME Englewood CO USA Aug 22nd, 2018 12:00AM Summary of Job Responsibilities:Maintains awareness, understanding and compliance with Guaranty Bank and Trust's "Code of Ethics", internal policies and procedures, laws and regulations, that are appropriate for his/her position. *Bilingual in Spanish Preferred* Efficiently and effectively answers customer service inbound calls in a professional and courteous manner. Required Qualifications [Knowledge (Education), Skills and Abilities (KSAs)]: High school education or equivalent. Pleasant and professional voice with the ability to clearly enunciate. Ability to speak and type on the phone at the same time. Strong communication skills. Knowledge of bank products and services. Ability to adapt to a rapidly changing environment. Displays compassion and courtesy when working with all clients. Creatively resolve problems and effectively use resources 0-2 years Telephone Customer Service experience Basic general knowledge of assigned function Essential Duties: Employees are held accountable for all duties of the job. Individuals must be able to perform these duties with or without reasonable accommodations. Demonstrates core values and guiding principles as outlined in the Bank's identity statement. Ensures all activities and work functions meet compliance requirements as defined in company policies and procedures and state/federal laws and regulations. Adheres to service level goals (service level, re-queued calls and hold time). Supports all Retail Banking sales efforts. Follows the Call Center High Performance Checking (HPC) Process. Answers customer service calls in a professional and courteous manner including proper greeting, proper identification of concern, building rapport with the customer, resolving the customer's concern, and proper closing. Resolves customer complaints by investigating problems and providing solutions; makes recommendations and gathers appropriate data. Provides Online Banking, Mobile Banking, and Bill Pay support. Evaluates nature of calls and escalates serious issues as appropriate to management. Waives fees and/or service charges within appropriate approval matrix. Effectively performs customer requests and/or research to include, but not limited to: stop payments, telephone transfers, balance inquiries, check images, basic adjustments, check orders, solves issues related to debit card fraud, reissues and PIN reset, etc. Answers basic loan inquiries on existing loans for customers and refers more complex transactions to Loan Operations or the Lender for processing/handling. Answers confidential inquiries relating to customer account activity. Other duties as assigned. Types of Decisions: This position is empowered to assist customers to a delightful solution and escalate complex issues to the appropriate manager. Consequences of Errors: Mishandling customer contact can affect the bank both financially and in loss of reputation. There is the potential for significant monetary impact through actual dollar losses from errors and potential loss of customers. Contact with Others: Extensive telephone contact with customers, e-mail or phone contact with branch staff members and other employees within the bank. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to sit for 6 7 hours at a time wearing a headset. Ability to spend long periods of time looking at a computer screen. Ability to operate standard office equipment including PC and phones. Ability to handle back to back call volumes with limited breaks. Ability to handle stress related to high call volume and customer interaction. The above statements are intended to describe the general nature and level of work being performed. This job description should not be construed to imply that these requirements (job responsibilities and KSAs) are the exclusive standards of the position. Incumbents may be required to follow other instructions, and to perform other duties, and obtain other KSAs that may be required of the position. Guaranty Bancorp and Guaranty Bank and Trust are Affirmative Action and Equal Employment Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability or veteran status. Sep 20th, 2018 02:23AM Sep 20th, 2018 02:23AM Guaranty Bancorp Financials Banks
nasdaq:gbnk guarantybankco.applicantpro.com guarantybankco.applicantpro.com Sep 22nd, 2018 12:00AM Banking Customer Service Representative - Englewood Open Guaranty Bank and Trust Company FULL_TIME Englewood CO USA Aug 22nd, 2018 12:00AM Summary of Job Responsibilities:Maintains awareness, understanding and compliance with Guaranty Bank and Trust's "Code of Ethics", internal policies and procedures, laws and regulations, that are appropriate for his/her position. *Bilingual in Spanish Preferred* Efficiently and effectively answers customer service inbound calls in a professional and courteous manner. Required Qualifications [Knowledge (Education), Skills and Abilities (KSAs)]: High school education or equivalent. Pleasant and professional voice with the ability to clearly enunciate. Ability to speak and type on the phone at the same time. Strong communication skills. Knowledge of bank products and services. Ability to adapt to a rapidly changing environment. Displays compassion and courtesy when working with all clients. Creatively resolve problems and effectively use resources 0-2 years Telephone Customer Service experience Basic general knowledge of assigned function Essential Duties: Employees are held accountable for all duties of the job. Individuals must be able to perform these duties with or without reasonable accommodations. Demonstrates core values and guiding principles as outlined in the Bank's identity statement. Ensures all activities and work functions meet compliance requirements as defined in company policies and procedures and state/federal laws and regulations. Adheres to service level goals (service level, re-queued calls and hold time). Supports all Retail Banking sales efforts. Follows the Call Center High Performance Checking (HPC) Process. Answers customer service calls in a professional and courteous manner including proper greeting, proper identification of concern, building rapport with the customer, resolving the customer's concern, and proper closing. Resolves customer complaints by investigating problems and providing solutions; makes recommendations and gathers appropriate data. Provides Online Banking, Mobile Banking, and Bill Pay support. Evaluates nature of calls and escalates serious issues as appropriate to management. Waives fees and/or service charges within appropriate approval matrix. Effectively performs customer requests and/or research to include, but not limited to: stop payments, telephone transfers, balance inquiries, check images, basic adjustments, check orders, solves issues related to debit card fraud, reissues and PIN reset, etc. Answers basic loan inquiries on existing loans for customers and refers more complex transactions to Loan Operations or the Lender for processing/handling. Answers confidential inquiries relating to customer account activity. Other duties as assigned. Types of Decisions: This position is empowered to assist customers to a delightful solution and escalate complex issues to the appropriate manager. Consequences of Errors: Mishandling customer contact can affect the bank both financially and in loss of reputation. There is the potential for significant monetary impact through actual dollar losses from errors and potential loss of customers. Contact with Others: Extensive telephone contact with customers, e-mail or phone contact with branch staff members and other employees within the bank. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to sit for 6 7 hours at a time wearing a headset. Ability to spend long periods of time looking at a computer screen. Ability to operate standard office equipment including PC and phones. Ability to handle back to back call volumes with limited breaks. Ability to handle stress related to high call volume and customer interaction. The above statements are intended to describe the general nature and level of work being performed. This job description should not be construed to imply that these requirements (job responsibilities and KSAs) are the exclusive standards of the position. Incumbents may be required to follow other instructions, and to perform other duties, and obtain other KSAs that may be required of the position. Guaranty Bancorp and Guaranty Bank and Trust are Affirmative Action and Equal Employment Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability or veteran status. Sep 22nd, 2018 03:12AM Sep 22nd, 2018 03:12AM Guaranty Bancorp Financials Banks
nasdaq:gbnk guarantybankco.applicantpro.com guarantybankco.applicantpro.com Sep 25th, 2018 12:00AM Banking Customer Service Representative - Englewood Open Guaranty Bank and Trust Company FULL_TIME Englewood CO USA Aug 22nd, 2018 12:00AM Summary of Job Responsibilities:Maintains awareness, understanding and compliance with Guaranty Bank and Trust's "Code of Ethics", internal policies and procedures, laws and regulations, that are appropriate for his/her position. *Bilingual in Spanish Preferred* Efficiently and effectively answers customer service inbound calls in a professional and courteous manner. Required Qualifications [Knowledge (Education), Skills and Abilities (KSAs)]: High school education or equivalent. Pleasant and professional voice with the ability to clearly enunciate. Ability to speak and type on the phone at the same time. Strong communication skills. Knowledge of bank products and services. Ability to adapt to a rapidly changing environment. Displays compassion and courtesy when working with all clients. Creatively resolve problems and effectively use resources 0-2 years Telephone Customer Service experience Basic general knowledge of assigned function Essential Duties: Employees are held accountable for all duties of the job. Individuals must be able to perform these duties with or without reasonable accommodations. Demonstrates core values and guiding principles as outlined in the Bank's identity statement. Ensures all activities and work functions meet compliance requirements as defined in company policies and procedures and state/federal laws and regulations. Adheres to service level goals (service level, re-queued calls and hold time). Supports all Retail Banking sales efforts. Follows the Call Center High Performance Checking (HPC) Process. Answers customer service calls in a professional and courteous manner including proper greeting, proper identification of concern, building rapport with the customer, resolving the customer's concern, and proper closing. Resolves customer complaints by investigating problems and providing solutions; makes recommendations and gathers appropriate data. Provides Online Banking, Mobile Banking, and Bill Pay support. Evaluates nature of calls and escalates serious issues as appropriate to management. Waives fees and/or service charges within appropriate approval matrix. Effectively performs customer requests and/or research to include, but not limited to: stop payments, telephone transfers, balance inquiries, check images, basic adjustments, check orders, solves issues related to debit card fraud, reissues and PIN reset, etc. Answers basic loan inquiries on existing loans for customers and refers more complex transactions to Loan Operations or the Lender for processing/handling. Answers confidential inquiries relating to customer account activity. Other duties as assigned. Types of Decisions: This position is empowered to assist customers to a delightful solution and escalate complex issues to the appropriate manager. Consequences of Errors: Mishandling customer contact can affect the bank both financially and in loss of reputation. There is the potential for significant monetary impact through actual dollar losses from errors and potential loss of customers. Contact with Others: Extensive telephone contact with customers, e-mail or phone contact with branch staff members and other employees within the bank. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to sit for 6 7 hours at a time wearing a headset. Ability to spend long periods of time looking at a computer screen. Ability to operate standard office equipment including PC and phones. Ability to handle back to back call volumes with limited breaks. Ability to handle stress related to high call volume and customer interaction. The above statements are intended to describe the general nature and level of work being performed. This job description should not be construed to imply that these requirements (job responsibilities and KSAs) are the exclusive standards of the position. Incumbents may be required to follow other instructions, and to perform other duties, and obtain other KSAs that may be required of the position. Guaranty Bancorp and Guaranty Bank and Trust are Affirmative Action and Equal Employment Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability or veteran status. Sep 25th, 2018 02:17AM Sep 25th, 2018 02:17AM Guaranty Bancorp Financials Banks
nasdaq:gbnk guarantybankco.applicantpro.com guarantybankco.applicantpro.com Sep 28th, 2018 12:00AM Banking Customer Service Representative - (25 hours) Open Guaranty Bank and Trust Company PART_TIME Englewood CO USA Sep 27th, 2018 12:00AM Summary of Job Responsibilities:Maintains awareness, understanding and compliance with Guaranty Bank and Trust's "Code of Ethics", internal policies and procedures, laws and regulations, that are appropriate for his/her position. *Bilingual in Spanish Preferred* Efficiently and effectively answers customer service inbound calls in a professional and courteous manner. Required Qualifications [Knowledge (Education), Skills and Abilities (KSAs)]: High school education or equivalent. Pleasant and professional voice with the ability to clearly enunciate. Ability to speak and type on the phone at the same time. Strong communication skills. Knowledge of bank products and services. Ability to adapt to a rapidly changing environment. Displays compassion and courtesy when working with all clients. Creatively resolve problems and effectively use resources 0-2 years Telephone Customer Service experience Basic general knowledge of assigned function Essential Duties: Employees are held accountable for all duties of the job. Individuals must be able to perform these duties with or without reasonable accommodations. Demonstrates core values and guiding principles as outlined in the Bank's identity statement. Ensures all activities and work functions meet compliance requirements as defined in company policies and procedures and state/federal laws and regulations. Adheres to service level goals (service level, re-queued calls and hold time). Supports all Retail Banking sales efforts. Follows the Call Center High Performance Checking (HPC) Process. Answers customer service calls in a professional and courteous manner including proper greeting, proper identification of concern, building rapport with the customer, resolving the customer's concern, and proper closing. Resolves customer complaints by investigating problems and providing solutions; makes recommendations and gathers appropriate data. Provides Online Banking, Mobile Banking, and Bill Pay support. Evaluates nature of calls and escalates serious issues as appropriate to management. Waives fees and/or service charges within appropriate approval matrix. Effectively performs customer requests and/or research to include, but not limited to: stop payments, telephone transfers, balance inquiries, check images, basic adjustments, check orders, solves issues related to debit card fraud, reissues and PIN reset, etc. Answers basic loan inquiries on existing loans for customers and refers more complex transactions to Loan Operations or the Lender for processing/handling. Answers confidential inquiries relating to customer account activity. Other duties as assigned. Types of Decisions: This position is empowered to assist customers to a delightful solution and escalate complex issues to the appropriate manager. Consequences of Errors: Mishandling customer contact can affect the bank both financially and in loss of reputation. There is the potential for significant monetary impact through actual dollar losses from errors and potential loss of customers. Contact with Others: Extensive telephone contact with customers, e-mail or phone contact with branch staff members and other employees within the bank. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to sit for 6 7 hours at a time wearing a headset. Ability to spend long periods of time looking at a computer screen. Ability to operate standard office equipment including PC and phones. Ability to handle back to back call volumes with limited breaks. Ability to handle stress related to high call volume and customer interaction. The above statements are intended to describe the general nature and level of work being performed. This job description should not be construed to imply that these requirements (job responsibilities and KSAs) are the exclusive standards of the position. Incumbents may be required to follow other instructions, and to perform other duties, and obtain other KSAs that may be required of the position. Guaranty Bancorp and Guaranty Bank and Trust are Affirmative Action and Equal Employment Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability or veteran status. Sep 28th, 2018 02:31AM Sep 28th, 2018 02:31AM Guaranty Bancorp Financials Banks
nasdaq:gbnk guarantybankco.applicantpro.com guarantybankco.applicantpro.com Sep 30th, 2018 12:00AM Banking Customer Service Representative - Englewood Open Guaranty Bank and Trust Company FULL_TIME Englewood CO USA Aug 22nd, 2018 12:00AM Summary of Job Responsibilities:Maintains awareness, understanding and compliance with Guaranty Bank and Trust's "Code of Ethics", internal policies and procedures, laws and regulations, that are appropriate for his/her position. *Bilingual in Spanish Preferred* Efficiently and effectively answers customer service inbound calls in a professional and courteous manner. Required Qualifications [Knowledge (Education), Skills and Abilities (KSAs)]: High school education or equivalent. Pleasant and professional voice with the ability to clearly enunciate. Ability to speak and type on the phone at the same time. Strong communication skills. Knowledge of bank products and services. Ability to adapt to a rapidly changing environment. Displays compassion and courtesy when working with all clients. Creatively resolve problems and effectively use resources 0-2 years Telephone Customer Service experience Basic general knowledge of assigned function Essential Duties: Employees are held accountable for all duties of the job. Individuals must be able to perform these duties with or without reasonable accommodations. Demonstrates core values and guiding principles as outlined in the Bank's identity statement. Ensures all activities and work functions meet compliance requirements as defined in company policies and procedures and state/federal laws and regulations. Adheres to service level goals (service level, re-queued calls and hold time). Supports all Retail Banking sales efforts. Follows the Call Center High Performance Checking (HPC) Process. Answers customer service calls in a professional and courteous manner including proper greeting, proper identification of concern, building rapport with the customer, resolving the customer's concern, and proper closing. Resolves customer complaints by investigating problems and providing solutions; makes recommendations and gathers appropriate data. Provides Online Banking, Mobile Banking, and Bill Pay support. Evaluates nature of calls and escalates serious issues as appropriate to management. Waives fees and/or service charges within appropriate approval matrix. Effectively performs customer requests and/or research to include, but not limited to: stop payments, telephone transfers, balance inquiries, check images, basic adjustments, check orders, solves issues related to debit card fraud, reissues and PIN reset, etc. Answers basic loan inquiries on existing loans for customers and refers more complex transactions to Loan Operations or the Lender for processing/handling. Answers confidential inquiries relating to customer account activity. Other duties as assigned. Types of Decisions: This position is empowered to assist customers to a delightful solution and escalate complex issues to the appropriate manager. Consequences of Errors: Mishandling customer contact can affect the bank both financially and in loss of reputation. There is the potential for significant monetary impact through actual dollar losses from errors and potential loss of customers. Contact with Others: Extensive telephone contact with customers, e-mail or phone contact with branch staff members and other employees within the bank. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to sit for 6 7 hours at a time wearing a headset. Ability to spend long periods of time looking at a computer screen. Ability to operate standard office equipment including PC and phones. Ability to handle back to back call volumes with limited breaks. Ability to handle stress related to high call volume and customer interaction. The above statements are intended to describe the general nature and level of work being performed. This job description should not be construed to imply that these requirements (job responsibilities and KSAs) are the exclusive standards of the position. Incumbents may be required to follow other instructions, and to perform other duties, and obtain other KSAs that may be required of the position. Guaranty Bancorp and Guaranty Bank and Trust are Affirmative Action and Equal Employment Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability or veteran status. Sep 30th, 2018 02:55AM Sep 30th, 2018 02:55AM Guaranty Bancorp Financials Banks
nasdaq:gbnk guarantybankco.applicantpro.com guarantybankco.applicantpro.com Oct 1st, 2018 12:00AM Banking Customer Service Representative - (25 hours) Open Guaranty Bank and Trust Company PART_TIME Englewood CO USA Sep 27th, 2018 12:00AM Summary of Job Responsibilities:Maintains awareness, understanding and compliance with Guaranty Bank and Trust's "Code of Ethics", internal policies and procedures, laws and regulations, that are appropriate for his/her position. *Bilingual in Spanish Preferred* Efficiently and effectively answers customer service inbound calls in a professional and courteous manner. Required Qualifications [Knowledge (Education), Skills and Abilities (KSAs)]: High school education or equivalent. Pleasant and professional voice with the ability to clearly enunciate. Ability to speak and type on the phone at the same time. Strong communication skills. Knowledge of bank products and services. Ability to adapt to a rapidly changing environment. Displays compassion and courtesy when working with all clients. Creatively resolve problems and effectively use resources 0-2 years Telephone Customer Service experience Basic general knowledge of assigned function Essential Duties: Employees are held accountable for all duties of the job. Individuals must be able to perform these duties with or without reasonable accommodations. Demonstrates core values and guiding principles as outlined in the Bank's identity statement. Ensures all activities and work functions meet compliance requirements as defined in company policies and procedures and state/federal laws and regulations. Adheres to service level goals (service level, re-queued calls and hold time). Supports all Retail Banking sales efforts. Follows the Call Center High Performance Checking (HPC) Process. Answers customer service calls in a professional and courteous manner including proper greeting, proper identification of concern, building rapport with the customer, resolving the customer's concern, and proper closing. Resolves customer complaints by investigating problems and providing solutions; makes recommendations and gathers appropriate data. Provides Online Banking, Mobile Banking, and Bill Pay support. Evaluates nature of calls and escalates serious issues as appropriate to management. Waives fees and/or service charges within appropriate approval matrix. Effectively performs customer requests and/or research to include, but not limited to: stop payments, telephone transfers, balance inquiries, check images, basic adjustments, check orders, solves issues related to debit card fraud, reissues and PIN reset, etc. Answers basic loan inquiries on existing loans for customers and refers more complex transactions to Loan Operations or the Lender for processing/handling. Answers confidential inquiries relating to customer account activity. Other duties as assigned. Types of Decisions: This position is empowered to assist customers to a delightful solution and escalate complex issues to the appropriate manager. Consequences of Errors: Mishandling customer contact can affect the bank both financially and in loss of reputation. There is the potential for significant monetary impact through actual dollar losses from errors and potential loss of customers. Contact with Others: Extensive telephone contact with customers, e-mail or phone contact with branch staff members and other employees within the bank. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to sit for 6 7 hours at a time wearing a headset. Ability to spend long periods of time looking at a computer screen. Ability to operate standard office equipment including PC and phones. Ability to handle back to back call volumes with limited breaks. Ability to handle stress related to high call volume and customer interaction. The above statements are intended to describe the general nature and level of work being performed. This job description should not be construed to imply that these requirements (job responsibilities and KSAs) are the exclusive standards of the position. Incumbents may be required to follow other instructions, and to perform other duties, and obtain other KSAs that may be required of the position. Guaranty Bancorp and Guaranty Bank and Trust are Affirmative Action and Equal Employment Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability or veteran status. Oct 1st, 2018 03:16AM Oct 1st, 2018 03:16AM Guaranty Bancorp Financials Banks

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