|
nasdaq:inap
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https://www.glassdoor.com?employer_id=9666
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Dec 30th, 2020 12:00AM
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Open
|
Open
|
Internap
|
National Account Manager
|
Los Angeles, CA
|
|
Poor Leadership
|
|
A diverse set of products and services
|
Lack of leadership; poor marketing; unwillingness to develop new data centers; stodgy business approach
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
|
9666
|
Open
|
Find leaders that actually understand customer service and the data center business.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
Jan 1st, 2021 10:35PM
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Jan 1st, 2021 10:35PM
|
Internap
|
Technology
|
Software & Computer Services
|
|
nasdaq:inap
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https://www.glassdoor.com?employer_id=9666
|
Dec 10th, 2020 12:00AM
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Open
|
Open
|
Internap
|
Customer Care Associate
|
Seattle, WA
|
|
Poor management
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|
I have no positives to say
|
Management at this company was disorganized and unprofessional. I wouldn’t recommend working here to anyone.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
2.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
|
9666
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
4.0
|
|
|
|
Jan 1st, 2021 10:35PM
|
Jan 1st, 2021 10:35PM
|
Internap
|
Technology
|
Software & Computer Services
|
|
nasdaq:inap
|
https://www.glassdoor.com?employer_id=9666
|
Nov 17th, 2020 12:00AM
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Open
|
Open
|
Internap
|
Credit & Collections Analyst
|
Atlanta, GA
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|
Overworked and horrible management
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|
No pros only cons working here.
|
Poor management
Overworked
Everything is manual and unorganized
Respected based on job title.
Analysts are talked down to and not taken seriously.
New CEO placing colleagues from past employment to take over management roles, when there is already people in those roles that should be promoted.
They have horrible benefits
Only give bonuses to management when the Analyst do all the work.
No team work within departments
Too many unprofessional people with bad attitudes.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
2.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
|
9666
|
Open
|
Acknowledge the hardworking Analyst and promote them. Take management training just because you have a personal relationship with the CFO does not mean you can talk bad about the workers. Be a professional and meet with these individuals and listen to their ideas since they are the ones doing the job. Treat minorities with respect and stop removing them from management. Advise what is needed and give everyone a chance to excel instead of getting rid of them. Especially since the company has horrible accounting systems and everything is manual with no update system to make the workload easier.
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0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
|
|
|
Jan 1st, 2021 10:35PM
|
Jan 1st, 2021 10:35PM
|
Internap
|
Technology
|
Software & Computer Services
|
|
nasdaq:inap
|
https://www.glassdoor.com?employer_id=9666
|
Sep 21st, 2020 12:00AM
|
Open
|
Open
|
Internap
|
Data Engineer
|
London, England
|
|
working at internap
|
|
Opportunity to advance my career
|
Working graveyard shift for 7 years
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
|
9666
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
6.0
|
|
|
|
Jan 1st, 2021 10:35PM
|
Jan 1st, 2021 10:35PM
|
Internap
|
Technology
|
Software & Computer Services
|
|
nasdaq:inap
|
https://www.glassdoor.com?employer_id=9666
|
Sep 15th, 2020 12:00AM
|
Open
|
Open
|
Internap
|
N/A
|
Atlanta, GA
|
|
Good people with poor leadership
|
|
-Good people that wanted the business to succeed
-Competitive pay and bonus opportunities
-Nice office space
-Good PTO offering
-Benefits were solid with competitive 401k match and short vesting requirement
|
-Out of touch senior management team
-Terrible employee morale
-Zero work/life balance
-Constant headcount reductions and budget cuts
|
-1.0
|
NEGATIVE
|
0.0
|
NEUTRAL
|
0.0
|
NO_OPINION
|
2.0
|
2.0
|
1.0
|
1.0
|
3.0
|
3.0
|
2.0
|
|
9666
|
Open
|
It looks like things are beginning to change, but employees need to feel connected to the mission and senior management must lead that charge. There was zero real leadership for many years and employees did not trust senior management. Be open and transparent. Be available and actually listen to the feedback being given and then take action.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
9.0
|
|
|
|
Jan 1st, 2021 10:35PM
|
Jan 1st, 2021 10:35PM
|
Internap
|
Technology
|
Software & Computer Services
|
|
nasdaq:inap
|
https://www.glassdoor.com?employer_id=9666
|
Sep 8th, 2020 12:00AM
|
Open
|
Open
|
Internap
|
Tier II Technical Support
|
Chicago, IL
|
|
Stay Away from Support
|
|
I worked for the company for a number of years, through a large number of managerial and executive changes - both as INAP and as companies prior to acquisition.
Pros:
- The pay is almost competitive. This will vary depending on which physical office you're based out of, what your position is, etc, but pay rates I've seen have at least not been outright insulting.
- Most of the people in support are pretty cool people.
|
The list below is just a few things I could think to outline without going way too in-depth. I left because these cons combined into a feeling of total chaos at INAP.
- Executive leadership is constantly changing, and as a result, the company changes direction and goals constantly.
- Company recently underwent bankruptcy.
- Management within the support department makes no effort to hire employees with an acceptable base level of knowledge. Support Technicians are not given product-specific training on many products that INAP offers, but are expected to support those products. There is no structured training for support staff new hires. "Sink or swim". I cannot emphasize enough how bad the training situation is at INAP, if you've ever worked anywhere with a respectable training department, you will be stunned.
- Support is expected to cover 3 ticketing systems from several of INAP's acquisitions, all of which have different offerings, scopes of support, and different methods for working cases and working with customers. This is all handled using 3+ documentation systems, with wildly outdated documentation.
- Management, to their credit, is desperately trying to both manage the team, and deal with constant angry customer escalations. Unfortunately, they tend to fall short on both. This is because most rational organizations create new departments to handle certain workloads (such as scheduling, training, etc) so that management can focus more specifically on employees, customers, or both. Management carries the burden of most of this, and it shows.
- Orlando's 'Upper' support management is invisible. He gets on conference calls, and disappears in his office while the normal 'managers' desperately try to keep the wheels turning. Occasionally he will come out into the Orlando office after slamming several Red Bulls and yell about sports, TV, Politics, or some combination of those, so that the team knows he exists. He has no leadership qualities.
- There is a huge issue of lost or tribal knowledge. There are a ton of "legacy" things within INAP (aka things INAP obtained through company acquisitions) that people just don't know fully how they work anymore. Things that were built by people who left years prior, which were never documented properly but are still in production. In the best cases, there may be '1 guy' in the company who still knows a thing, so if something goes wrong, you're left chasing that person hoping they can help - even if they're not involved in that department/product anymore.
- "Pizza Party" levels of morale building.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
0.0
|
NO_OPINION
|
3.0
|
1.0
|
2.0
|
1.0
|
1.0
|
3.0
|
1.0
|
|
9666
|
Open
|
You're doing your best, but this is probably a lost cause.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
6.0
|
|
|
|
Jan 1st, 2021 10:35PM
|
Jan 1st, 2021 10:35PM
|
Internap
|
Technology
|
Software & Computer Services
|
|
nasdaq:inap
|
https://www.glassdoor.com?employer_id=9666
|
Sep 4th, 2020 12:00AM
|
Open
|
Open
|
Internap
|
Senior Project Manager
|
Montreal, QC
|
|
Data center project manager
|
|
lots of leeway in building projects
|
The company lacks money to advance.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
|
9666
|
Open
|
Concentrate on a niche market so as to improve the bottom line.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
Jan 1st, 2021 10:35PM
|
Jan 1st, 2021 10:35PM
|
Internap
|
Technology
|
Software & Computer Services
|
|
nasdaq:inap
|
https://www.glassdoor.com?employer_id=9666
|
Jul 9th, 2020 12:00AM
|
Open
|
Open
|
Internap
|
Senior Software Engineer
|
United States
|
USA
|
Nice place to work
|
|
The team was great. Management was trying.
|
A lot of companies that were acquired were left to wither on the vine with no direction which caused a brain drain.
|
1.0
|
POSITIVE
|
-1.0
|
NEGATIVE
|
0.0
|
NO_OPINION
|
0.0
|
4.0
|
5.0
|
5.0
|
4.0
|
4.0
|
3.0
|
|
9666
|
Open
|
Be more client-centric and move to business services. It seems like the concentration was on Colocation which will slowly go away so it should investing in ways to help customers move from Colocation to agnostic Cloud services.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
|
|
|
Jan 1st, 2021 10:35PM
|
Jan 1st, 2021 10:35PM
|
Internap
|
Technology
|
Software & Computer Services
|
|
nasdaq:inap
|
https://www.glassdoor.com?employer_id=9666
|
May 26th, 2020 12:00AM
|
Open
|
Open
|
Internap
|
|
United States
|
USA
|
Looking forward to where we go from here
|
|
The people are wonderful and the leaders in my department are great and truly care about their employees and the company as a whole. I am really excited about our new CEO. He is a breath of fresh air coming in and seems like he is actually working to make positive changes, focusing on improving culture, listening to employee feedback, and just improving business operations overall. I finally feel heard by leadership, which is something I haven't felt in a while. The company is also handling the COVID-19 situation well. They have put the employees first and smoothly transitioned to all non-essential employees working remotely. I'm impressed with the leadership and grateful they are in no rush to make people go back to the office. Good perks - commuter reimbursement program is awesome, gym subsidy program offered and nice offices and office location. Good work-life balance, understanding and down to earth leaders and coworkers.
|
I didn't feel like leadership listened to employees or tried to communicate, but with the new CEO and leadership team I am really hoping this will continue to improve. Listening to employee feedback will help up retain great talent and will improve business. Benefits are pretty standard, could be more affordable but it varies by state.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
4.0
|
5.0
|
|
9666
|
Open
|
Listen to your employees. Hire strong candidates that reflect INAP's core values and culture. Continue to work on growth plans and training opportunities for your employees.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
|
|
|
Jan 1st, 2021 10:35PM
|
Jan 1st, 2021 10:35PM
|
Internap
|
Technology
|
Software & Computer Services
|
|
nasdaq:inap
|
https://www.glassdoor.com?employer_id=9666
|
May 22nd, 2020 12:00AM
|
Open
|
Open
|
Internap
|
Senior Manager, Marketing Operations
|
Atlanta, GA
|
|
Highs and Lows
|
|
Good Benefits, People, Pay, Teams
|
Misalignment across departments, sales led culture
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
0.0
|
NO_OPINION
|
0.0
|
3.0
|
3.0
|
3.0
|
3.0
|
4.0
|
3.0
|
|
9666
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
4.0
|
|
|
|
Jan 1st, 2021 10:35PM
|
Jan 1st, 2021 10:35PM
|
Internap
|
Technology
|
Software & Computer Services
|