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nasdaq:sdc
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https://www.indeed.com/cmp/smile-direct-club/reviews
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Apr 16th, 2024 04:34PM
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Open
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Open
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Open
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Smile Direct Club
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Customer Service Representative
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Remote
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Easy workplace
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back to back calls, great staff and company overall but some customers do not realize that the customer service rep is a human also. The pay could be better, but you start off fine.
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0.0
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0.0
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4.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Apr 18th, 2024 12:17AM
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Apr 18th, 2024 12:17AM
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SmileDirectClub
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nasdaq:sdc
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https://www.indeed.com/cmp/smile-direct-club/reviews
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Apr 15th, 2024 12:51PM
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Open
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Open
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Open
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Smile Direct Club
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Field Technician
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Aberdeen, MD
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Working for a poorly ran company where it was always uncertain what was going on or expected of us.
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What is the best part of working at the company?
Them spending lavishly on things we could not afford.
What is the most stressful part about working at the company?
Working for inexperienced people who never ran a company.
What is the work environment and culture like at the company?
Stressful and uncertain most of the time.
What is a typical day like for you at the company?
Either very busy or noting to do for hours.
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0.0
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0.0
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1.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Apr 17th, 2024 12:17AM
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Apr 17th, 2024 12:17AM
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SmileDirectClub
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nasdaq:sdc
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https://www.indeed.com/cmp/smile-direct-club/reviews
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Apr 9th, 2024 03:10AM
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Open
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Open
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Open
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Smile Direct Club
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Sales Representative
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Nashville, TN
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Bad
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This company just fired everyone before Christmas and still expected us to clean out the offices without extra pay. Terrible. Some people were good workers others were intolerable but the company couldn't afford to let them go. This job made people reevaluate their ethics.
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0.0
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0.0
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1.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Apr 10th, 2024 12:18AM
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Apr 10th, 2024 12:18AM
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SmileDirectClub
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nasdaq:sdc
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https://www.indeed.com/cmp/smile-direct-club/reviews
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Apr 2nd, 2024 11:44PM
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Open
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Open
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Open
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Smile Direct Club
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Assistant
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Nashville, TN
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Horrible company
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They hired people with no experience and the people they did hire with experience they didn't listen to and treated all of us like kids in highschool.
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0.0
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0.0
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1.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Apr 4th, 2024 12:17AM
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Apr 4th, 2024 12:17AM
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SmileDirectClub
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nasdaq:sdc
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https://www.indeed.com/cmp/smile-direct-club/reviews
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Mar 20th, 2024 11:30PM
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Open
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Open
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Open
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Smile Direct Club
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Product Owner
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Remote
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Didn't fully trust in management and leadership
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My coworkers day-to-day were great but my biggest issue was with leadership. Tried to convince us everything was fine even as the ship was sinking. I have been at companies where the senior leadership was willing to take constructive criticism and admit to mistakes during live town halls. At Smile Direct, it always felt like they were trying to tell us what we wanted to hear and that we would bounce back, but I never could fully buy into it. Decisions made long before I started seemed to be the cause of the decline, from what I could tell. Leadership was also quick to pivot on decisions and request changes that our software teams would have to scramble to accommodate. Why have a planned roadmap if you're going to slot in unplanned work the second the CEO asks for it? Just made everything we did in terms of planning feel kind of pointless. Looking back, there was also no formal engineering organization and most, if not all, developers were outsourced outside of the US. They were very talented, don't get me wrong, but I realize now without a formal Eng org to defend the developers, it was easy for US leadership to push them hard until they would burn out. Anyways, still grateful for the people I met and the professional experience - I grew a lot there. But not surprised how things turned out given the things I saw while working there.
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0.0
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0.0
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3.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Mar 22nd, 2024 12:17AM
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Mar 22nd, 2024 12:17AM
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SmileDirectClub
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nasdaq:sdc
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https://www.indeed.com/cmp/smile-direct-club/reviews
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Mar 13th, 2024 09:57PM
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Open
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Open
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Open
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Smile Direct Club
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Smile guide
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Hammersmith and Fulham
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Fun but stressful
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The training was extremely stressful but definitely needed, the company as a whole was great to work for but during the pandemic became unreasonable. The work life balance was good, the job role itself was fantastic once you got the hang of it but it was a lot of pressure to meet the sales targets. It was a happy environment, I enjoyed my time working there.
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Fun environment, coffees & biscuits, management were friendly salary was good for dental.
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A lot of pressure to hit targets.
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0.0
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0.0
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4.0
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4.0
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4.0
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3.0
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5.0
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4.0
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Mar 15th, 2024 12:16AM
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Mar 15th, 2024 12:16AM
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SmileDirectClub
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nasdaq:sdc
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https://www.indeed.com/cmp/smile-direct-club/reviews
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Mar 13th, 2024 05:29PM
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Open
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Open
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Open
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Smile Direct Club
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Shop Manager
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Texas
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Terrible
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Do not care about employees use you to their benefit, then throw you away when you’re no longer needed. Upper management inexperienced. To worried about making the company expand
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0.0
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0.0
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1.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Mar 15th, 2024 12:16AM
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Mar 15th, 2024 12:16AM
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SmileDirectClub
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nasdaq:sdc
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https://www.indeed.com/cmp/smile-direct-club/reviews
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Mar 8th, 2024 05:01PM
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Open
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Open
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Open
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Smile Direct Club
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Senior Data Analyst
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Remote
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Fantastic Work Culture
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Pros:
- Work Life Balance
- Team members
- Benefits
- Upper management knows what they were doing
- Paid Well
Cons
- Upper execs ruined this company by not trusting management to do there job
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0.0
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0.0
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3.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Mar 12th, 2024 12:17AM
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Mar 12th, 2024 12:17AM
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SmileDirectClub
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nasdaq:sdc
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https://www.indeed.com/cmp/smile-direct-club/reviews
|
Mar 5th, 2024 10:54PM
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Open
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Open
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Open
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Smile Direct Club
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Customer service
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Remote
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Ambiente de trabajo sin acoso laboral
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La empresa cerro la oferta de clear aligners. Era bonito explicarle a los nuevos pacientes como funcionaba el tratamiento
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Seguro medico y dental
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La empresa cerro la oferta de clear aligners
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0.0
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0.0
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4.0
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5.0
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4.0
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3.0
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4.0
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3.0
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Mar 7th, 2024 11:16PM
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Mar 7th, 2024 11:16PM
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SmileDirectClub
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nasdaq:sdc
|
https://www.indeed.com/cmp/smile-direct-club/reviews
|
Mar 4th, 2024 03:47AM
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Open
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Open
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Open
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Smile Direct Club
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Team Captain
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Antioch, TN
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Educational, stressful, powerless
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What is the best part of working at the company?
The people working on the line were great; lively and hardworking (even on 3rd shift). The Power Hour was the best. Several people getting the energy going as the sun was coming up.
What is the most stressful part about working at the company?
The micro-manager always think she knew better than everyone else even though it was pretty obvious she was in way over her head.
What is the work environment and culture like at the company?
Not sure about now, but in 2018, it was a step above assembly line and a step below professional; the middle gray area where you had to wear scrubs, but you dressed at home. Environmental elements would have come in on the scrubs. Another stupid decision that just gave the illusion of being a health professional.
What is a typical day like for you at the company?
Allocate Quality resources between lines that changed almost daily based on the nature of a startup plus management that didn't know what they were doing.
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0.0
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0.0
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1.0
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0.0
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0.0
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0.0
|
0.0
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0.0
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Mar 7th, 2024 11:16PM
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Mar 7th, 2024 11:16PM
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SmileDirectClub
|
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