|
nasdaq:seat
|
https://www.indeed.com/cmp/vivid-seats/reviews
|
Jan 27th, 2021 12:00AM
|
Open
|
Open
|
Open
|
Vivid Seats
|
Online Customer Service
|
Chicago, IL
|
USA
|
It’s okay
|
I really liked working here, but it was very stressful. CS was not really for me, pretty high turnover rate which left me with little to no coworkers I knew enough to chat with at lunch. The managers were pretty nice to me, but sometimes their expectations were conflicting.
|
Free snack and drinks, group insurance
|
Stressful work
|
0.0
|
0.0
|
4.0
|
4.0
|
3.0
|
4.0
|
5.0
|
4.0
|
Feb 3rd, 2021 10:14AM
|
Mar 19th, 2021 07:54PM
|
Vivid Seats
|
Technology
|
Software & Computer Services
|
|
nasdaq:seat
|
https://www.indeed.com/cmp/vivid-seats-llc/reviews
|
Jan 27th, 2021 12:00AM
|
Open
|
Open
|
Open
|
Vivid Seats
|
Online Customer Service
|
Chicago, IL
|
USA
|
It’s okay
|
I really liked working here, but it was very stressful. CS was not really for me, pretty high turnover rate which left me with little to no coworkers I knew enough to chat with at lunch. The managers were pretty nice to me, but sometimes their expectations were conflicting.
|
Free snack and drinks, group insurance
|
Stressful work
|
0.0
|
0.0
|
4.0
|
4.0
|
3.0
|
4.0
|
5.0
|
4.0
|
Feb 3rd, 2021 10:14AM
|
Mar 19th, 2021 07:54PM
|
Vivid Seats
|
Technology
|
Software & Computer Services
|
|
nasdaq:seat
|
https://www.indeed.com/cmp/vivid-seats-llc/reviews
|
Oct 19th, 2020 12:00AM
|
Open
|
Open
|
Open
|
Vivid Seats
|
Customer Service
|
Chicago, IL
|
USA
|
Toxic
|
Very toxic environment- couldn't trust that anyone had my back. Over time I learned that my Manager spent way more time talking about me than to me. Lots of higher ups with impressive credentials but absolutely no knowledge on how to effectively lead people. Management shamelessly treats the Call Center as an inferior department and a great amount of effort is put in to misleading customers.
|
A few nice people
|
Very low pay and compensation, no work life balance, you are expected to be inherently loyal to the company while being treated disrespectfully
|
0.0
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
Feb 3rd, 2021 10:14AM
|
Mar 19th, 2021 07:58PM
|
Vivid Seats
|
Technology
|
Software & Computer Services
|
|
nasdaq:seat
|
https://www.indeed.com/cmp/vivid-seats/reviews
|
Oct 19th, 2020 12:00AM
|
Open
|
Open
|
Open
|
Vivid Seats
|
Customer Service
|
Chicago, IL
|
USA
|
Toxic
|
Very toxic environment- couldn't trust that anyone had my back. Over time I learned that my Manager spent way more time talking about me than to me. Lots of higher ups with impressive credentials but absolutely no knowledge on how to effectively lead people. Management shamelessly treats the Call Center as an inferior department and a great amount of effort is put in to misleading customers.
|
A few nice people
|
Very low pay and compensation, no work life balance, you are expected to be inherently loyal to the company while being treated disrespectfully
|
0.0
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
Feb 3rd, 2021 10:14AM
|
Mar 19th, 2021 07:58PM
|
Vivid Seats
|
Technology
|
Software & Computer Services
|
|
nasdaq:seat
|
https://www.indeed.com/cmp/vivid-seats-llc/reviews
|
May 13th, 2020 12:00AM
|
Open
|
Open
|
Open
|
Vivid Seats
|
Customer Service Representative
|
Chicago, IL
|
USA
|
It’s good
|
Currently there’s a pandemic going on, the CEO’s, senior executives of this company should’ve had their cut back instead of laying of people. But it’s good overall just think they should change their policies
|
|
|
0.0
|
0.0
|
3.0
|
2.0
|
2.0
|
1.0
|
4.0
|
2.0
|
Feb 3rd, 2021 10:14AM
|
Mar 20th, 2021 01:11PM
|
Vivid Seats
|
Technology
|
Software & Computer Services
|
|
nasdaq:seat
|
https://www.indeed.com/cmp/vivid-seats/reviews
|
May 13th, 2020 12:00AM
|
Open
|
Open
|
Open
|
Vivid Seats
|
Customer Service Representative
|
Chicago, IL
|
USA
|
It’s good
|
Currently there’s a pandemic going on, the CEO’s, senior executives of this company should’ve had their cut back instead of laying of people. But it’s good overall just think they should change their policies
|
|
|
0.0
|
0.0
|
3.0
|
2.0
|
2.0
|
1.0
|
4.0
|
2.0
|
Feb 3rd, 2021 10:14AM
|
Mar 20th, 2021 01:11PM
|
Vivid Seats
|
Technology
|
Software & Computer Services
|
|
nasdaq:seat
|
https://www.indeed.com/cmp/vivid-seats-llc/reviews
|
May 11th, 2020 12:00AM
|
Open
|
Open
|
Open
|
Vivid Seats
|
Back Office Assistant
|
Chicago, IL
|
USA
|
I should have read the reviews in here prior to taking the job
|
Not one thing that was mentioned about my position, career & growth at the beginning of my time with them was ever true. Very hostile environment. Lack of growth. Seems to be a company that is in continuous restructuring yet, I was unable to witness any. Fun if you do not care nor know what to do next in life.
|
|
|
0.0
|
0.0
|
2.0
|
3.0
|
1.0
|
1.0
|
3.0
|
1.0
|
Feb 3rd, 2021 10:14AM
|
Mar 20th, 2021 01:11PM
|
Vivid Seats
|
Technology
|
Software & Computer Services
|
|
nasdaq:seat
|
https://www.indeed.com/cmp/vivid-seats/reviews
|
May 11th, 2020 12:00AM
|
Open
|
Open
|
Open
|
Vivid Seats
|
Back Office Assistant
|
Chicago, IL
|
USA
|
I should have read the reviews in here prior to taking the job
|
Not one thing that was mentioned about my position, career & growth at the beginning of my time with them was ever true. Very hostile environment. Lack of growth. Seems to be a company that is in continuous restructuring yet, I was unable to witness any. Fun if you do not care nor know what to do next in life.
|
|
|
0.0
|
0.0
|
2.0
|
3.0
|
1.0
|
1.0
|
3.0
|
1.0
|
Feb 3rd, 2021 10:14AM
|
Mar 20th, 2021 01:11PM
|
Vivid Seats
|
Technology
|
Software & Computer Services
|
|
nasdaq:seat
|
https://www.indeed.com/cmp/vivid-seats-llc/reviews
|
Apr 30th, 2020 12:00AM
|
Open
|
Open
|
Open
|
Vivid Seats
|
Online Support Specialist
|
Chicago, IL
|
USA
|
Work environment.
|
Worked for vivid seats up until the covid occurred. I was not fired but chose to leave for moral purposes. The company has lied to 90% of their customers. Vivid seats has asked their customers to provide a 2-4 week waiting period for refunds to populate, the company then sent an email explaining that the customer had 7 days to reach back out for a cash refunds, after explaining in their original email to customers that they would be automatically provided a refund. Customers were told specifically they do not have to reach out for a cash refund. Vivid seats then took advantage of this waiting period to tell customers they have a 7 day window to reach out for a full cash refund. The company changed the FAQ Policy for refunds at the bottom of their page that explained customers are to receive a full refund for all cancelled events. The Policy now alludes to a compensation of some sort, usually in the form of store credit. Many Customers have had to wait 4-6 weeks for refunds that venues explained they had already provided funds back to vivid seats, and the money was not being released to the customer. With the new implemented policies it appears vivid seats is trying to take advantage of not only customers but employees as well, with extremely high contact volumes due to insufficient information provided to the customer. Management is among the worst part of the job as information is never consistent and the ultimate goal of management is to not be the reason something is wrong or an issue. Management often times blames lower level agents for issues they are well aware could not be avoided due to the nature of the company as well as the current health crises. Day to day work is micromanaged to the fullest. Managers are not consistent and or on the same page. There will be times a manager will provide information that directly conflicts with information that was provided by other managers, regardless of what was told it is more than likely you will be held accountable for any issue. I would only recommend this position for desperate recent college graduates.
|
|
|
0.0
|
0.0
|
2.0
|
2.0
|
2.0
|
1.0
|
1.0
|
1.0
|
Feb 3rd, 2021 10:14AM
|
Mar 20th, 2021 01:12PM
|
Vivid Seats
|
Technology
|
Software & Computer Services
|
|
nasdaq:seat
|
https://www.indeed.com/cmp/vivid-seats/reviews
|
Apr 30th, 2020 12:00AM
|
Open
|
Open
|
Open
|
Vivid Seats
|
Online Support Specialist
|
Chicago, IL
|
USA
|
Work environment.
|
Worked for vivid seats up until the covid occurred. I was not fired but chose to leave for moral purposes. The company has lied to 90% of their customers. Vivid seats has asked their customers to provide a 2-4 week waiting period for refunds to populate, the company then sent an email explaining that the customer had 7 days to reach back out for a cash refunds, after explaining in their original email to customers that they would be automatically provided a refund. Customers were told specifically they do not have to reach out for a cash refund. Vivid seats then took advantage of this waiting period to tell customers they have a 7 day window to reach out for a full cash refund. The company changed the FAQ Policy for refunds at the bottom of their page that explained customers are to receive a full refund for all cancelled events. The Policy now alludes to a compensation of some sort, usually in the form of store credit. Many Customers have had to wait 4-6 weeks for refunds that venues explained they had already provided funds back to vivid seats, and the money was not being released to the customer. With the new implemented policies it appears vivid seats is trying to take advantage of not only customers but employees as well, with extremely high contact volumes due to insufficient information provided to the customer. Management is among the worst part of the job as information is never consistent and the ultimate goal of management is to not be the reason something is wrong or an issue. Management often times blames lower level agents for issues they are well aware could not be avoided due to the nature of the company as well as the current health crises. Day to day work is micromanaged to the fullest. Managers are not consistent and or on the same page. There will be times a manager will provide information that directly conflicts with information that was provided by other managers, regardless of what was told it is more than likely you will be held accountable for any issue. I would only recommend this position for desperate recent college graduates.
|
|
|
0.0
|
0.0
|
2.0
|
2.0
|
2.0
|
1.0
|
1.0
|
1.0
|
Feb 3rd, 2021 10:14AM
|
Mar 20th, 2021 01:12PM
|
Vivid Seats
|
Technology
|
Software & Computer Services
|