|
nasdaq:sprt
|
https://www.indeed.com/cmp/support.com/reviews
|
Jul 1st, 2022 06:03PM
|
Open
|
Open
|
Open
|
Support.com
|
Technical Support
|
Remote
|
|
tech support
|
get to work from home so that's good. the pay isn't great but most of the team leads do a great job of keeping in communication with everyone. just wish it had paid more
|
|
|
0.0
|
0.0
|
4.0
|
4.0
|
4.0
|
4.0
|
4.0
|
4.0
|
Apr 5th, 2024 12:18AM
|
Apr 5th, 2024 12:18AM
|
Support.com
|
|
|
|
nasdaq:sprt
|
https://www.indeed.com/cmp/support.com/reviews
|
Feb 28th, 2024 10:53AM
|
Open
|
Open
|
Open
|
Support.com
|
Personal Technology Expert
|
Remote
|
|
Paid regularly
|
Worked at SDC for 6 years in a couple of positions. Had good managers. Was paid regularly. Learned that I really don't like phone work. Strict phone status oversight. Tech support roles were not about fixing technical issues, but about saying the right things in the call and trying to get the customer off the phone quickly.
|
|
|
0.0
|
0.0
|
3.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Feb 29th, 2024 11:18PM
|
Feb 29th, 2024 11:18PM
|
Support.com
|
|
|
|
nasdaq:sprt
|
https://www.indeed.com/cmp/support.com/reviews
|
Jan 16th, 2024 06:18PM
|
Open
|
Open
|
Open
|
Support.com
|
Customer Service Representative
|
Remote
|
|
Productive and fun
|
Very productive. Great pay. Ability to bid for your own schedule. Works great with requesting additional time off. Great incentives when offering them
|
|
|
0.0
|
0.0
|
5.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Jan 16th, 2024 11:18PM
|
Jan 16th, 2024 11:18PM
|
Support.com
|
|
|
|
nasdaq:sprt
|
https://www.indeed.com/cmp/support.com/reviews
|
Dec 13th, 2023 05:50PM
|
Open
|
Open
|
Open
|
Support.com
|
Service Technician
|
Remote
|
|
Horrible pay horrible hours.
|
schedule your time off 6 weeks in advance or you'll probably not get it off......out of 4 years working I worked 3 holidays in a row at Christmas time and Thanksgiving.
|
Nonexistent
|
Everything
|
0.0
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
3.0
|
Dec 14th, 2023 11:15PM
|
Dec 14th, 2023 11:15PM
|
Support.com
|
|
|
|
nasdaq:sprt
|
https://www.indeed.com/cmp/support.com/reviews
|
Nov 7th, 2023 04:29PM
|
Open
|
Open
|
Open
|
Support.com
|
RST
|
California
|
|
Ok wfh
|
Pros
People I worked with in support staff and other Supervisors and Managers where great to work with.
Cons
HR and Upper Staff like the CEO or other High-ups would never be there to talk to or be truthful. Job security was always a worry.
|
|
|
0.0
|
0.0
|
3.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Nov 7th, 2023 11:16PM
|
Nov 7th, 2023 11:16PM
|
Support.com
|
|
|
|
nasdaq:sprt
|
https://www.indeed.com/cmp/support.com/reviews
|
Sep 22nd, 2023 07:14PM
|
Open
|
Open
|
Open
|
Support.com
|
Personal Technology Expert
|
Remote
|
|
Average overall
|
The job had its fair share of good and bad. Depending on line of business, work could vary from very stressful to very relaxed. Expectations kept increasing over time, yet pay stayed the same. Bonuses based on performance were nice. PTO was good if you were hired before they cut in half starting with hire date. Some managers were receptive to work/life balance or feedback others not at all. Schedules were assigned based on performance. Some metrics were realistic others not. Communication was mostly below average overall. There were some great people who were balancing out most of the negatives.
|
Work from home, somewhat flexible schedule, mostly positive environment, some great people
|
Low pay, little to no raises, expectations increasing, hard to get work tools fixed
|
0.0
|
0.0
|
3.0
|
3.0
|
3.0
|
3.0
|
1.0
|
3.0
|
Sep 24th, 2023 12:15AM
|
Sep 24th, 2023 12:15AM
|
Support.com
|
|
|
|
nasdaq:sprt
|
https://www.indeed.com/cmp/support.com/reviews
|
Sep 5th, 2023 03:49AM
|
Open
|
Open
|
Open
|
Support.com
|
Program Director
|
Los Angeles County, CA
|
|
Great team and winning culture
|
What is the best part of working at the company?
Patient Centric and challenging work
What is the most stressful part about working at the company?
Client demands were sometimes difficult to manage
What is the work environment and culture like at the company?
Great Culture and Flexible WFH schedule
|
|
|
0.0
|
0.0
|
5.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Sep 7th, 2023 12:16AM
|
Sep 7th, 2023 12:16AM
|
Support.com
|
|
|
|
nasdaq:sprt
|
https://www.indeed.com/cmp/support.com/reviews
|
Aug 23rd, 2023 09:24PM
|
Open
|
Open
|
Open
|
Support.com
|
Personal Technology Expert
|
Pasadena, CA
|
|
Great Place to start Tech work.
|
Can be difficult to help less tech savvy customers remotely. Managers are knowledgeable. Work is Remote and pay is good from the area. Growing company. Lots of work available. Easy to move up.
|
Managers are helpful. Pay is decent. Remote work.
|
Must provide own equipment.
|
0.0
|
0.0
|
4.0
|
5.0
|
3.0
|
4.0
|
3.0
|
5.0
|
Aug 25th, 2023 12:15AM
|
Aug 25th, 2023 12:15AM
|
Support.com
|
|
|
|
nasdaq:sprt
|
https://www.indeed.com/cmp/support.com/reviews
|
Aug 3rd, 2023 08:51PM
|
Open
|
Open
|
Open
|
Support.com
|
Senior Accountant
|
Remote
|
|
The best company
|
Great company to work. Leaders are very down to earth and easy to communicate with.
Also, my remote team mates are the best. We had a good team. Salary is good.
|
|
|
0.0
|
0.0
|
5.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Aug 5th, 2023 12:18AM
|
Aug 5th, 2023 12:18AM
|
Support.com
|
|
|
|
nasdaq:sprt
|
https://www.indeed.com/cmp/support.com/reviews
|
Jul 29th, 2023 04:05PM
|
Open
|
Open
|
Open
|
Support.com
|
Service Technician
|
Remote
|
|
Has its challenges
|
It's a good place to start your work career, but assistance can be minimal. There is also a poor habit of not properly training existing employees to new information that is deployed.
|
|
|
0.0
|
0.0
|
2.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Aug 3rd, 2023 12:20AM
|
Aug 3rd, 2023 12:20AM
|
Support.com
|
|
|