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nasdaq:syke
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https://www.glassdoor.com?employer_id=5972
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Mar 12th, 2023 12:00AM
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Open
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Open
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SYKES
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Customer Service Representative
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|
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Great place for part-time work
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Laid back Great team Decent pay for part time student
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Poor management Not much understanding of personal issues
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1.0
|
POSITIVE
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0.0
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NEUTRAL
|
0.0
|
NO_OPINION
|
0.0
|
4.0
|
4.0
|
4.0
|
1.0
|
2.0
|
3.0
|
4.0
|
5972
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Open
|
|
0.0
|
[]
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PART_TIME
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No
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No
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0.0
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Open
|
|
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Mar 13th, 2023 04:17PM
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Mar 13th, 2023 04:17PM
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Sykes Enterprises
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Industrials
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Support Services
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|
nasdaq:syke
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https://www.glassdoor.com?employer_id=5972
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Mar 8th, 2023 12:00AM
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Open
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Open
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SYKES
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Hardware Engineer
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|
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Excellent company
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good place to work in all the areas.
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nothing to improve everything good
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|
|
|
|
|
|
0.0
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5.0
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0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
5972
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Open
|
|
0.0
|
[]
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REGULAR
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No
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No
|
|
0.0
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Open
|
|
|
Mar 9th, 2023 04:08PM
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Mar 9th, 2023 04:08PM
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Sykes Enterprises
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Industrials
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Support Services
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|
nasdaq:syke
|
https://www.glassdoor.com?employer_id=5972
|
Mar 7th, 2023 12:00AM
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Open
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Open
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SYKES
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Werkstudentenstelle
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|
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Super Kollegen
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Super Kollegen, freie Zeiteinteilung, Homeoffice
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Bezahlung könnte etwas besser sein
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|
|
|
|
|
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0.0
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4.0
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4.0
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0.0
|
0.0
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2.0
|
0.0
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0.0
|
5972
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Open
|
|
0.0
|
[]
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PART_TIME
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No
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Yes
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|
0.0
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Open
|
|
|
Mar 9th, 2023 04:08PM
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Mar 9th, 2023 04:08PM
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Sykes Enterprises
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Industrials
|
Support Services
|
|
nasdaq:syke
|
https://www.glassdoor.com?employer_id=5972
|
Mar 6th, 2023 12:00AM
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Open
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Open
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SYKES
|
Customer Service Representative
|
Toronto, ON
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Rogers Sykes experience
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remote job becomes automated at a certain point
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too difficult to advance not much room for vertical movement, limited in career options
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|
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|
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0.0
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3.0
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0.0
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0.0
|
0.0
|
0.0
|
0.0
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0.0
|
5972
|
Open
|
|
0.0
|
[]
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REGULAR
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No
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Yes
|
|
1.0
|
Open
|
|
|
Mar 8th, 2023 01:14PM
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Mar 8th, 2023 01:14PM
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Sykes Enterprises
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Industrials
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Support Services
|
|
nasdaq:syke
|
https://www.glassdoor.com?employer_id=5972
|
Mar 6th, 2023 12:00AM
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Open
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Open
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SYKES
|
Customer Service Representative
|
|
|
You are a number, nothing more.
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|
I worked first for the Cognizant program for 2 years. It was not an easy job, but the team made it worthwhile. So I will say that is only thing that I can be appreciative about is my team with the Cognizant program. You work from home, so you don't have to put a bra on. So I guess that's as pro?
|
Cognizant downsized as they sent their employees to being back in office, and so I was sent to the AARP program. I didn't have a choice, which I argued about as I work a second job, and I'm also taking care of my dad who has cancer. So I told them I could work from 8am to 3:30-4pm Monday-Friday, but I can't work Saturdays as my second job is all day on Saturday's. When I informed the Team Lead of that, she was irritated and had to speak with the Client about this. The Team Lead that kept pulling me away to "discuss" this stated that I "agreed" to the terms of this job. I didn't. I never did. I told her I didn't have a choice, that this was mandatory that we were being sent to AARP, and that the leads would be accommodating to my schedule and understanding. They hardly were, I was told, "You have to work closing and fix your schedule. This is required." Again, I explained that I didn't agree to the terms and conditions of this. Nor did I agree to only 10 minute breaks we are given, when LEGALLY IF AN EMPLOYEE HAS WORKED BETWEEN 4-6 CONTINOUS HOURS YOU MUST GIVE THEM A 15 MINUTE BREAK, not 10. But I digress that's not what made me quit. It was being told that my shift would be from 8am-6pm Monday-Friday, and that they were allowing this as they were giving me Saturdays off. Despite explaining I work a second job, I am also taking care of my father who is fighting cancer, and that I I am willing for the hours and time I stated- they refused. So I quit. If you're looking to get into this job, don't. AARP has an AI bot that will analyze your calls every 90 seconds. You will be graded during that call, and they'd like you not to have a call longer than 4 minutes. Training is rushed. You're rushed and expected to keep things perfect despite their faulty equipment. Expect a raise- never. It took me working 3,000 hours to get a .15 cent raise. So yeah, despite the CEO of Sitel buying Sykes for over a billion dollars, you will not get a raise that is going to support you and help pay your bills. Do know that the Quality Analysis will destroy your mental health and have you dealing with horrific anxiety, and depression. Can't tell you the amount of times I thought of self harm during the job. But of course, don't talk bad about the company, because that's out of pocket and not approved. Find a different job that will value you as a person, and not a number. Find a job that is going to let you have a life outside of it where you can spend time with your family, your pets, your hobbies. This one isn't for you. If the people with AARP read this, they'll know who I am with this. All I asked was for a certain schedule and I'd have been a happy camper, and worked my shift and pulled my weight. But nah. Don't work for Sitel.
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-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
5972
|
Open
|
I seriously hope that Gen Z rips Sitel apart, because people deserve better. People deserve a living wage, and not to have their mental health go into the pooper over QA and customer service abuse we're told to deal with . Pay people living wages. $12 is poverty wages. Literally people can't afford to live on $12 an hour. Do better.
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0.0
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[]
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REGULAR
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No
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No
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|
0.0
|
Open
|
|
|
Mar 14th, 2023 04:33PM
|
Mar 14th, 2023 04:33PM
|
Sykes Enterprises
|
Industrials
|
Support Services
|
|
nasdaq:syke
|
https://www.glassdoor.com?employer_id=5972
|
Mar 6th, 2023 12:00AM
|
Open
|
Open
|
SYKES
|
Customer Service Representative
|
|
|
You are a number, nothing more.
|
|
I worked first for the Cognizant program for 2 years. It was not an easy job, but the team made it worthwhile. So I will say that is only thing that I can be appreciative about is my team with the Cognizant program. You work from home, so you don't have to put a bra on. So I guess that's as pro?
|
Cognizant downsized as they sent their employees to being back in office, and so I was sent to the AARP program. I didn't have a choice, which I argued about as I work a second job, and I'm also taking care of my dad who has cancer. So I told them I could work from 8am to 3:30-4pm Monday-Friday, but I can't work Saturdays as my second job is all day on Saturday's. When I informed the Team Lead of that, she was irritated and had to speak with the Client about this. The Team Lead that kept pulling me away to "discuss" this stated that I "agreed" to the terms of this job. I didn't. I never did. I told her I didn't have a choice, that this was mandatory that we were being sent to AARP, and that the leads would be accommodating to my schedule and understanding. They hardly were, I was told, "You have to work closing and fix your schedule. This is required." Again, I explained that I didn't agree to the terms and conditions of this. Nor did I agree to only 10 minute breaks we are given, when LEGALLY IF AN EMPLOYEE HAS WORKED BETWEEN 4-6 CONTINOUS HOURS YOU MUST GIVE THEM A 15 MINUTE BREAK, not 10. But I digress that's not what made me quit. It was being told that my shift would be from 8am-6pm Monday-Friday, and that they were allowing this as they were giving me Saturdays off. Despite explaining I work a second job, I am also taking care of my father who is fighting cancer, and that I I am willing for the hours and time I stated- they refused. So I quit. If you're looking to get into this job, don't. AARP has an AI bot that will analyze your calls every 90 seconds. You will be graded during that call, and they'd like you not to have a call longer than 4 minutes. Training is rushed. You're rushed and expected to keep things perfect despite their faulty equipment. Expect a raise- never. It took me working 3,000 hours to get a .15 cent raise. So yeah, despite the CEO of Sitel buying Sykes for over a billion dollars, you will not get a raise that is going to support you and help pay your bills. Do know that the Quality Analysis will destroy your mental health and have you dealing with horrific anxiety, and depression. Can't tell you the amount of times I thought of self harm during the job. But of course, don't talk bad about the company, because that's out of pocket and not approved. Find a different job that will value you as a person, and not a number. Find a job that is going to let you have a life outside of it where you can spend time with your family, your pets, your hobbies. This one isn't for you. If the people with AARP read this, they'll know who I am with this. All I asked was for a certain schedule and I'd have been a happy camper, and worked my shift and pulled my weight. But nah. Don't work for Sitel.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
5972
|
Open
|
I seriously hope that Gen Z rips Sitel apart, because people deserve better. People deserve a living wage, and not to have their mental health go into the pooper over QA and customer service abuse we're told to deal with . Pay people living wages. $12 is poverty wages. Literally people can't afford to live on $12 an hour. Do better.
|
0.0
|
[]
|
REGULAR
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No
|
No
|
|
0.0
|
Open
|
|
|
Mar 7th, 2023 11:41AM
|
Mar 7th, 2023 11:41AM
|
Sykes Enterprises
|
Industrials
|
Support Services
|
|
nasdaq:syke
|
https://www.glassdoor.com?employer_id=5972
|
Mar 6th, 2023 12:00AM
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Open
|
Open
|
SYKES
|
Talent Acquisition Specialist
|
Alabang
|
|
Was a Good Company Not Until Sitel Took Over
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Was a Good Company Not Until Sitel Took Over
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It was really a good company for me. No cons but Sitel took over which made my experience a little to no good.
|
-1.0
|
NEGATIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
4.0
|
3.0
|
3.0
|
3.0
|
3.0
|
2.0
|
3.0
|
5972
|
Open
|
Should hear employee concerns.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
Open
|
|
|
Mar 7th, 2023 11:41AM
|
Mar 7th, 2023 11:41AM
|
Sykes Enterprises
|
Industrials
|
Support Services
|
|
nasdaq:syke
|
https://www.glassdoor.com?employer_id=5972
|
Mar 5th, 2023 12:00AM
|
Open
|
Open
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SYKES
|
Team Leader
|
Fort Smith, AR
|
|
Good pay
|
|
Excellent pay, team leads work hard to get any unapproved days off covered, severe whether days are not held against employees as absenses.
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Since being bought out by Sitel the focus on employee productivity has gone down and unobtainable/unrealistic goals has become the norm.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
3.0
|
4.0
|
3.0
|
5.0
|
3.0
|
3.0
|
5.0
|
5972
|
Open
|
Value your employees. You can't demean your team and expect to be respected.
|
0.0
|
[]
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REGULAR
|
No
|
No
|
|
2.0
|
Open
|
|
|
Mar 14th, 2023 04:33PM
|
Mar 14th, 2023 04:33PM
|
Sykes Enterprises
|
Industrials
|
Support Services
|
|
nasdaq:syke
|
https://www.glassdoor.com?employer_id=5972
|
Mar 4th, 2023 12:00AM
|
Open
|
Open
|
SYKES
|
RTM Analyst
|
Maadi Cornish
|
|
N/A
|
|
Diverse workplace, People with Productive attitude.
|
No Experience will be gained after a certain level of knowlage.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
|
|
0.0
|
4.0
|
4.0
|
4.0
|
3.0
|
4.0
|
3.0
|
5.0
|
5972
|
Open
|
N/A
|
0.0
|
[]
|
CONTRACT
|
No
|
No
|
|
1.0
|
Open
|
|
|
Mar 14th, 2023 04:33PM
|
Mar 14th, 2023 04:33PM
|
Sykes Enterprises
|
Industrials
|
Support Services
|
|
nasdaq:syke
|
https://www.glassdoor.com?employer_id=5972
|
Mar 4th, 2023 12:00AM
|
Open
|
Open
|
SYKES
|
Call Center Representative
|
Jacksonville, FL
|
|
Not the best, not the worst .
|
|
Steady schedule, pay check arrives on time, has benefits.
|
Training is not long enough, higher ups appear to be clueless, may have to work overtime on short notice,
|
-1.0
|
NEGATIVE
|
|
|
0.0
|
NO_OPINION
|
0.0
|
2.0
|
3.0
|
3.0
|
2.0
|
3.0
|
2.0
|
3.0
|
5972
|
Open
|
The training classes need to be longer, equipment needs to be shipped out before the first day of training and the first day of training needs time allotted for equipment set up and work out tech issues.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
1.0
|
Open
|
|
|
Mar 14th, 2023 04:33PM
|
Mar 14th, 2023 04:33PM
|
Sykes Enterprises
|
Industrials
|
Support Services
|