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Tucows

- NASDAQ:TCX
Last Updated 2019-09-20

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nasdaq:tcx www.tucows.com www.tucows.com Sep 12th, 2019 12:00AM Business Development Associate Open Business Development Toronto, Ontario, Canada Toronto ON CAN Sep 11th, 2019 12:00AM Tucows has been on the Internet since people unironically called it the Information Superhighway. Today, we’re the second largest domain wholesaler in the world with over 14,925405 domains under management (OpenSRS / Enom). We’re doing all kinds of interesting things, including running an MVNO cell phone service (Ting) and building fiber to the premises networks in towns and cities across the US (Ting Internet). We offer individual and small business domains and integration with various popular platforms (Hover/Ascio and many more).We’re a team of over 600 serving tens of millions of customers around the world. Our growth has been incredible, smart and measured (NASDAQ: TCX, TSX: TC). Our success is built on a solid technology foundation, thanks to the people that work with Tucows.This is an exciting opportunity for a motivated individual who is eager to join a growing team. This candidate must have an interest in building a career in direct and indirect sales and possess strong communication and interpersonal skills.  A passion for all things Internet is a plus!Your role will be to seek new business opportunities by contacting and developing relationships with potential customers. You will boost sales and contribute to business growth by bringing in a steady pipeline of leads.Functional Responsibilities:Must be pro-active in calling new prospects and leads to position the company’s solutions and productsConduct research of leads, the products they sell, before contacting themQualify new leads and opportunities from marketing campaignsContact potential clients through cold calls and emailsData entry for managing sales activities via CRM tools. Must keep sales forecasting data and customer information accurate/currentMaintain and grow list of prospects and leads; proactively seek new business opportunitiesPromote company brand and product awarenessUnderstand lead pain points and how our solutions can resolve themEngage and work closely with internal team members to oversee sales cycles from lead generation to opportunity, to order closure, to revenue recognitionRequired Qualifications:Experience in Inside Sales / Outbound sales is an assetBachelor's degree and/or relevant job experience in B2B Sales or Marketing preferred.Training and course work in strategic selling concepts desirableExperience working with CRM and Analytics toolsMust be a motivated, self-starter with a proactive personality who is able to work independently or with a team. Strong attention to detail and follow up skillsExcellent organizational skills, written and oral communication skills.Can do attitude & team player with ability to work closely with team members across the organization & to influence others to achieve sales goals.Results oriented, self-motivated professional that can identify prospect clients as well as maintain existing contracts.The focus of this role will be to assist the company in generating new business so experience in 'new business' selling techniques is preferredWhat we offer:The opportunity to work with a fun and dynamic teamRoom for growth and advancementCompany sponsored learningEmployee appreciation eventsHealth spending account and paid vacationAnd more!  We believe diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches, and the diverse points of view drives us forward every day. Sep 12th, 2019 08:50AM Sep 12th, 2019 08:50AM
nasdaq:tcx www.tucows.com www.tucows.com Sep 7th, 2019 12:00AM Customer Service Advisor - Ting Mobile Open Customer Experience Toronto, Ontario, Canada Toronto ON CAN Jul 23rd, 2019 12:00AM Do you love helping people? Are you passionate about mobile devices and how people use them? Are you a team player, with a special knack for communicating in a way that makes Customers feel special? Are you an incredibly punctual and reliable person that can be counted on each and every day?The Opportunity:As a Customer Advisor within our Ting Mobile business, you are the first and only point of contact for our customers. You are the helpful and humble voice of the company whether they are contacting us to activate their new phone, make a payment or troubleshoot a weird technical issue, via emails, chat, phone, social media - you’ve got them covered. This is a fast-paced and challenging role. We are looking for smart, self-motivated, passionate, and focused individuals who embrace the challenges that come with responding to each customer’s unique situation.We strive to provide exceptional customer service, value and easy to use tools – no exceptions! Our goal is for every customer to leave their interaction with them feeling happy and well informed.Successful candidates will be hired to work from our lovely 96 Mowat Ave location in beautiful Liberty Village - downtown Toronto. Perks include extended health care and generous vacation time and a rooftop patio.What you'll bring:Your love of mobile devices and the internet, along with a strong desire to help people.Must be a self-starter with strong problem-solving skills and a track record of meeting and exceeding goals/KPIs Must have exceptional customer experience to provide clear and concise direction to education and updates customers in a timely fashionMust be detail-oriented, and quality focused A tech-savvy, comfortable entering and retrieving data using a variety of software platformsTimely follow-through, consistency and a “getting things done” attitudeAbility to understand & execute on processes Knowledge of various support center toolsAbility to multi-task as you’ll be required to chat with customers, type your notes all while working with multiple tools and resources.Be available for an 8.5-hour shift (which vary per month) anywhere from 8:00 am to 1:00 am Monday to Friday and 8:00 am to 11 pm Sat and SundayHave high-speed unlimited internet and home office setting as work from home opportunities are available to strong performers Sep 7th, 2019 06:53AM Sep 7th, 2019 06:53AM
nasdaq:tcx www.tucows.com www.tucows.com Sep 7th, 2019 12:00AM Customer Advisor - Roam Open Customer Experience St. Catharines, Canada St. Catharines ON CAN Aug 2nd, 2019 12:00AM Do you love helping people? Are you passionate about mobile devices and how people use them? Are you a team player, with a special knack for communicating in a way that makes Customers feel special? Are you an incredibly punctual and reliable person that can be counted on each and every day?The Opportunity:We do our best to provide excellent customer service, value and easy to use tools – no exceptions! Our goal is for every customer to leave their interaction with them feeling happy and well informed.As an eMail Customer Advisor within our Roam Mobility business, you are the first and only point of contact for our customers. You are the helpful and humble voice of the company whether they are contacting us to activate their new SIM card or plan, have general questions or need help troubleshooting a technical issue.The experience and skills you will bring:Your love of mobile devices and the internet, along with a strong desire to help people.Must be a self-starter with strong problem-solving skills and a track record of meeting and exceeding goals/KPIs Must have exceptional customer experience to provide clear and concise direction to education and update customers in a timely fashionMust be detail-oriented, and quality focused Excellent written communication skillsAble to stay motivated while doing repetitive tasksTimely follow-through, consistency and a “getting things done” attitudeAbility to understand & execute on processes Additional Information:Must be available for full time 8.5-hour shifts 5 days a week, with shifts scheduled between 8:00 am to 8:00 pm Sunday - SaturdayHave unlimited high-speed internet and home office setting as work from home opportunities are available after probation period.Some employee perks include: Generous paid vacation, Full Benefits – Health Spending Account & a Lifestyle Spending Account, Your choice of MAC or Windows based equipment, Company swag, Monthly Catered lunches, Stock options, $1000/yr learning and development fund, etc. Sep 7th, 2019 06:53AM Sep 7th, 2019 06:53AM
nasdaq:tcx www.tucows.com www.tucows.com Sep 7th, 2019 12:00AM Customer Service Advisor - Enom Open Customer Experience St. Catharines, Canada St. Catharines ON CAN Aug 21st, 2019 12:00AM Enom is a division of Tucows, has set the standard for wholesale domain name platforms for nearly twenty years and make Tucows the second largest domain name registrar in the world. Through a combined network of over 40,000 Web companies, we manage domain names, email addresses, and digital security products for millions of end users.OverviewDo you love helping people? Are you passionate about the Internet? Are you a team player, with a special knack for communicating in a way that makes people feel special? Are you an incredibly punctual and reliable person that can be counted on each and every day?Do you follow up when you say you will? Are you resourceful and able to figure out a solution for anything? Do you have your own website or domain?Customer Service Advisors are the first and only point of contact for our customers. Whether they are contacting us to purchase or renew their domain, looking for help configuring their web hosting or seeking an answer to a tough billing question, you’ll be able to confidently assist them with the utmost care.This is a fast-paced and challenging role. We are looking for self-motivated, curious, passionate, determined, and focused individuals who embrace the challenges that come with responding to each customer’s unique situation.In return, we’ll back your effort with a strong investment in your career and offer you excellent benefits, generous vacation time and a highly competitive starting salary.If you love the Internet and helping people as much as we do, we’d love to chat.* Must be available to work full time on a rotating schedule, any shift days, evenings and weekends.** paid training will be providedTucows is a NASDAQ:TCX, TSX:TC) is a provider of network access, domain names and other Internet services. Since 1994, the business has pivoted and grown from shareware to wholesale domain name registration to retail domain name registration to mobile phone service to symmetrical Gigabit Internet service via fiber-to-the-premises. Today, Tucows employs over 600 people and services millions of customers around the world. Sep 7th, 2019 06:53AM Sep 7th, 2019 06:53AM
nasdaq:tcx www.tucows.com www.tucows.com Sep 7th, 2019 12:00AM Real Time Management Analyst Open Customer Experience St. Catharines, Canada St. Catharines ON CAN Aug 21st, 2019 12:00AM Tucows has been working on the Internet since the days when people unironically called it the Information Superhighway. Today, we’re the second largest domain wholesaler in the world with 25 million domains under management (OpenSRS / Enom). We’re doing all kinds of interesting things, including running an MVNO cell phone service (Ting) and building true fiber to the premises networks in towns and cities across the US (Ting Internet). We offer individual and small business domains and integration with various popular platforms (Hover/Ascio). We’re a team of over 600 people serving tens of millions of customers around the world. Our growth has been incredible, smart and measured (NASDAQ: TCX, TSX: TC). Our success is built on a solid technical and financial foundation. About the opportunityThe main objective of the RMA analyst is to monitor real-time queues at the intraday day level to ensure service level and response time objective are met for the departments we support;In the event that SLAs have not been achieved the team will implement real-time mitigation plan to improve SLA for the departments we support. The Real-Time Management Analyst is also tasked with providing data-driven insights and written analysis to our business throughout the day.What you’ll be doing:Monitor brand interaction: call volume, email, chat contact metrics in Real Time.Update attendance and other ad-hoc request coming from our slack channel.Monitor Real-Time slack channels and schedule all ad-hoc offline activities based work and special events to achieve optimal service levels and occupancy (e.g., meeting, training, coaching, email, queue work, projects).Flag operation Management and Scheduling if there are any gaps in staffing coverage based on hours of operation, attrition etc.Take action to mitigate SLA challenges if volumes are above forecast or reverse contingency if volumes are low.Host appropriate Ops and RMA call if SLAs are consistently below target for a particular brand.Produce reporting such as status reports, adherence, shrinkage, and other contact center ad hoc reporting as required.Take corrective action to identify and flag unproductive states to advisors, team managers and seniors.Manage and improve all hands on deck process.Provide backup support to scheduling as required.A bit about youAble to work effectively both independently and collaborate with internal teamsAble to make decisions and work under pressure to meet tight deadlinesEffective communicator as you’ll interact at all levels of the organizationMust be able to work 7 days a week from 8 am -12 am on shift rotationQualifications requiredMinimum of 2-year experience working in a contact center.Experience working with Google office suite or MS OfficeExperience working with scheduling software such as (Teleopti, IEX, TCS, Aspect) Sep 7th, 2019 06:53AM Sep 7th, 2019 06:53AM
nasdaq:tcx www.tucows.com www.tucows.com Sep 7th, 2019 12:00AM Real Time Management Analyst Open Customer Experience Toronto, Ontario, Canada Toronto ON CAN Aug 21st, 2019 12:00AM Tucows has been working on the Internet since the days when people unironically called it the Information Superhighway. Today, we’re the second largest domain wholesaler in the world with 25 million domains under management (OpenSRS / Enom). We’re doing all kinds of interesting things, including running an MVNO cell phone service (Ting) and building true fiber to the premises networks in towns and cities across the US (Ting Internet). We offer individual and small business domains and integration with various popular platforms (Hover/Ascio). We’re a team of over 600 people serving tens of millions of customers around the world. Our growth has been incredible, smart and measured (NASDAQ: TCX, TSX: TC). Our success is built on a solid technical and financial foundation. About the opportunityThe main objective of the RMA analyst is to monitor real-time queues at the intraday day level to ensure service level and response time objective are met for the departments we support;In the event that SLAs have not been achieved the team will implement real-time mitigation plan to improve SLA for the departments we support. The Real-Time Management Analyst is also tasked with providing data-driven insights and written analysis to our business throughout the day.What you’ll be doing:Monitor brand interaction: call volume, email, chat contact metrics in Real Time.Update attendance and other ad-hoc request coming from our slack channel.Monitor Real-Time slack channels and schedule all ad-hoc offline activities based work and special events to achieve optimal service levels and occupancy (e.g., meeting, training, coaching, email, queue work, projects).Flag operation Management and Scheduling if there are any gaps in staffing coverage based on hours of operation, attrition etc.Take action to mitigate SLA challenges if volumes are above forecast or reverse contingency if volumes are low.Host appropriate Ops and RMA call if SLAs are consistently below target for a particular brand.Produce reporting such as status reports, adherence, shrinkage, and other contact center ad hoc reporting as required.Take corrective action to identify and flag unproductive states to advisors, team managers and seniors.Manage and improve all hands on deck process.Provide backup support to scheduling as required.A bit about youAble to work effectively both independently and collaborate with internal teamsAble to make decisions and work under pressure to meet tight deadlinesEffective communicator as you’ll interact at all levels of the organizationMust be able to work 7 days a week from 8 am -12 am on shift rotationQualifications requiredMinimum of 2-year experience working in a contact center.Experience working with Google office suite or MS OfficeExperience working with scheduling software such as (Teleopti, IEX, TCS, Aspect) Sep 7th, 2019 06:53AM Sep 7th, 2019 06:53AM
nasdaq:tcx www.tucows.com www.tucows.com Sep 7th, 2019 12:00AM Director, Customer Experience - Ting Internet Open Customer Experience St. Catharines, Canada St. Catharines ON CAN Aug 23rd, 2019 12:00AM Ting is a division of Tucows, a global Internet services company. Ting shook up the mobile industry in 2012, offering fair pricing, usable interfaces and shockingly non-phone-company-like customer support. By 2016, we had over 200,000 subscribers, 150 dedicated employees in multiple locations and over 50 million dollars (US!) in annual revenue. We were also the highest rated US cellphone service by Consumer Reports.Now we are investing millions in fiber networks and partnering with small towns to change what Americans expect from their Internet service and their Internet service provider. We have already launched Gigabit speed service in Charlottesville, Virginia and Westminster, Maryland and now Holly Springs, North Carolina with the plans to enter 4-6 new markets in the next year.Customer service is part of the product. We pride ourselves on delivering a memorable experience for our customers and we’re looking for a Director of Customer Experience who is passionate about customer service to lead our Internet customer support group.As the Director you are responsible for the creation and execution of our customer experience strategy. Your goal is to ensure our customers get the help they need through their channels of choice and to delight customers each step of the way. Customers who contact us for support should be left with a beaming impression of us which affirms their decision that they have made the right choice by choosing Ting.As the Director, you play an important role representing the voice of the customer within the larger Ting Team. The work that you do helps to drive the growth of our customer base and helps to guide the work of our Product Team to deliver the in-demand features our customers are asking for.On a day to day basis, the Director is responsible for leading a Team of Managers who work out of our Toronto and St. Catharines offices. As the Director, you’ll work closely with your Management Team on ensuring we continually meet the customer service goals that you’ve outlined in your customer experience strategy. You’ll also need to be comfortable spending time in both locations to provide the support and leadership to your Team that they will need to be successful.At Ting, Our employees are important to us. They are the engine that drives the things our customers love most about Ting. As the Director, you will be responsible for the cultivation of talent within your organization. Our Teams should feel empowered when working with our customers and they should have a clear path on how they get to that next step in their career whatever that may be. About YouYou are a customer service professional with a passion for people and technology with a proven track record of getting things done. You are an influential communicator who takes a consultative approach with your Team and an advocate for your customers. You are detail-oriented, analytical, passionate and energetic. You’re comfortable working in an environment where process and structure aren’t always present. You are someone who is intellectually curious and is always looking to elevate your game.Experience ● Post Secondary Education required, or equivalent work experience● 7-10 years of progressive customer service experience● A proven track record of leading a Customer Service organization at a Senior level● 5+ years of leadership experience within a fast growing organization● Strong interpersonal skills, collaborative mindset, and sound judgmentNice to Have● MBA● PMP and/or Six Sigma certification Special Requirements● On call for emergencies.● Regular travel between Toronto and St. Catharines offices and occasional travel to our Ting towns throughout the United States. Tucows (NASDAQ: TCX, TSX: TC) is the second largest domain wholesaler in the world with Millions of domains under management (OpenSRS / Enom). We’re doing all kinds of interesting things including running an MVNO cell phone service (Ting) and building fiber to the premises networks in towns and cities across the US (Ting Internet). We offer individual and small business domains and integration with Shopify, Squarespace and many others (Hover). Sep 7th, 2019 06:53AM Sep 7th, 2019 06:53AM
nasdaq:tcx www.tucows.com www.tucows.com Sep 7th, 2019 12:00AM Director, Customer Experience - Ting Internet Open Customer Experience Toronto, Ontario, Canada Toronto ON CAN Aug 23rd, 2019 12:00AM Ting is a division of Tucows, a global Internet services company. Ting shook up the mobile industry in 2012, offering fair pricing, usable interfaces and shockingly non-phone-company-like customer support. By 2016, we had over 200,000 subscribers, 150 dedicated employees in multiple locations and over 50 million dollars (US!) in annual revenue. We were also the highest rated US cellphone service by Consumer Reports.Now we are investing millions in fiber networks and partnering with small towns to change what Americans expect from their Internet service and their Internet service provider. We have already launched Gigabit speed service in Charlottesville, Virginia and Westminster, Maryland and now Holly Springs, North Carolina with the plans to enter 4-6 new markets in the next year.Customer service is part of the product. We pride ourselves on delivering a memorable experience for our customers and we’re looking for a Director of Customer Experience who is passionate about customer service to lead our Internet customer support group.As the Director you are responsible for the creation and execution of our customer experience strategy. Your goal is to ensure our customers get the help they need through their channels of choice and to delight customers each step of the way. Customers who contact us for support should be left with a beaming impression of us which affirms their decision that they have made the right choice by choosing Ting.As the Director, you play an important role representing the voice of the customer within the larger Ting Team. The work that you do helps to drive the growth of our customer base and helps to guide the work of our Product Team to deliver the in-demand features our customers are asking for.On a day to day basis, the Director is responsible for leading a Team of Managers who work out of our Toronto and St. Catharines offices. As the Director, you’ll work closely with your Management Team on ensuring we continually meet the customer service goals that you’ve outlined in your customer experience strategy. You’ll also need to be comfortable spending time in both locations to provide the support and leadership to your Team that they will need to be successful.At Ting, Our employees are important to us. They are the engine that drives the things our customers love most about Ting. As the Director, you will be responsible for the cultivation of talent within your organization. Our Teams should feel empowered when working with our customers and they should have a clear path on how they get to that next step in their career whatever that may be. About YouYou are a customer service professional with a passion for people and technology with a proven track record of getting things done. You are an influential communicator who takes a consultative approach with your Team and an advocate for your customers. You are detail-oriented, analytical, passionate and energetic. You’re comfortable working in an environment where process and structure aren’t always present. You are someone who is intellectually curious and is always looking to elevate your game.Experience ● Post Secondary Education required, or equivalent work experience● 7-10 years of progressive customer service experience● A proven track record of leading a Customer Service organization at a Senior level● 5+ years of leadership experience within a fast growing organization● Strong interpersonal skills, collaborative mindset, and sound judgmentNice to Have● MBA● PMP and/or Six Sigma certification Special Requirements● On call for emergencies.● Regular travel between Toronto and St. Catharines offices and occasional travel to our Ting towns throughout the United States. Tucows (NASDAQ: TCX, TSX: TC) is the second largest domain wholesaler in the world with Millions of domains under management (OpenSRS / Enom). We’re doing all kinds of interesting things including running an MVNO cell phone service (Ting) and building fiber to the premises networks in towns and cities across the US (Ting Internet). We offer individual and small business domains and integration with Shopify, Squarespace and many others (Hover). Sep 7th, 2019 06:53AM Sep 7th, 2019 06:53AM
nasdaq:tcx www.tucows.com www.tucows.com Sep 7th, 2019 12:00AM Customer Service Advisor - OpenSRS Open Customer Experience Toronto, Ontario, Canada Toronto ON CAN Aug 23rd, 2019 12:00AM Tucows(NASDAQ:TCX, TSX:TC) is a provider of network access, domain names and other Internet services. Since 1994, the business has pivoted and grown from shareware to wholesale domain name registration to retail domain name registration to mobile phone service to symmetrical Gigabit Internet service via fiber-to-the-premises. Today, Tucows employs over 400 people and services millions of customers around the world.OpenSRS is a wholesale domain registrar that offers a premium, white-label platform that connects reseller partners with the solutions they need. We offer domain names, email addresses, and digital security products to empower ISPs, hosting companies, CMS providers, and online businesses worldwide. Through an extensive network of over 14,000 reseller partners, in 150 countries, we manage over 13 million domains and 3.5 million mailboxes for end users. In addition to an extensive product offering, OpenSRS provides brandable end-user interfaces, easy-to-use management tools, scalable and reliable systems, and award-winning customer support.Open SRS is part of Tucows Inc., a publicly traded Internet services and telecommunications company headquartered in Toronto. Since 1994, Tucows has been providing simple and useful services that help people unlock the power of the Internet.OverviewDo you love helping people? Are you passionate about the Internet? Are you a team player, with a special knack for communicating in a way that makes people feel special? Are you an incredibly punctual and reliable person that can be counted on each and every day?Do you follow up when you say you will? Are you resourceful and able to figure out a solution for anything? Do you have your own website or domain?Customer Service Advisors are the first and only point of contact for our customers. Whether they are contacting us to purchase or renew their domain, looking for help configuring their web hosting or seeking an answer to a tough billing question, you’ll be able to confidently assist them with the utmost care.This is a fast paced and challenging role. We are looking for self-motivated, curious, passionate, determined, and focused individuals who embrace the challenges that come with responding to each customer’s unique situation.In return, we’ll back your effort with a strong investment in your career and offer you excellent benefits, generous vacation time and a highly competitive starting salary.If you love the Internet and helping people as much as we do, we’d love to chat.Must be available to work full time on a rotating schedule, any shift days, evenings, overnights or weekends.**Paid training will be providedPerksSuccessful candidates will work from our 96 Mowat Avenue location in the beautiful Liberty Village area of Toronto. Perks include use of our rooftop BBQ and outdoor deck, monthly company sponsored Food Trucks, lounge area with big screen TV, open concept office, extended health care benefits and generous vacation time. Sep 7th, 2019 06:53AM Sep 7th, 2019 06:53AM
nasdaq:tcx www.tucows.com www.tucows.com Sep 7th, 2019 12:00AM Customer Advisor - Onboarding Open Customer Experience St. Catharines, Canada St. Catharines ON CAN Sep 3rd, 2019 12:00AM Do the following attributes describe you- You are fair, You are real, you are clear, you are passionate, you are direct, you are honest, and you are witty?Do you love helping people? Are you passionate about internet service and devices?  Do you light up when given the chance to tell a story or share your ideas? Are you a team player, with a special knack for communicating in a way that makes people feel special? Are you a reliable person that can be counted on each and every day? Do you have a knack for using good judgment?Do you follow up when you say you will? Are you resourceful and able to figure out a solution for anything? Do you have your own website, or contribute to a blog?Do you have experience selling internet service, B2C?  Do you have inside selling experience, selling a service over the phone?About the Role:Our Customer Advisor, Onboarding are the first point of contact for our potential customers. Consumers and Businesses are contacting us to inquire about setting up internet service, requesting rates and information on how our service will benefit them, or just comparison shopping. You’ll be able to confidently build rapport and assist them with signing up, giving them crazy fast internet and letting them know that we provide ongoing, excellent customer service.This is a fast-paced and challenging role. We are looking for self-motivated, passionate, determined, and focused individuals who embrace the challenges that come with signing up multiple new customers each day.We strive to provide exceptional customer service, extraordinary value and easy to use tools – no exceptions! Our goal is for every customer to leave their interaction with us feeling happy and well informed.The Onboarding Representative will be the friendly, helpful, and humble voice of the company for all future customers. You will answer inbound calls, make outbound connections from assigned leads, update customer records, constantly seek to improve your skills and industry knowledge, and most importantly, you will educate our new customers on our outstanding service.The ideal candidate will:Coordinate installations with field teamsFollow up with customers when service becomes available at their addressContact prospects and customers to let them know about our amazing servicesDeliver extraordinary customer service while compelling customers to sign-up for TingRequirements for the Role:Detail-oriented with strong analytical skills.Timely follow-through, consistency and a “getting things done” attitude.Strong interpersonal, verbal and written communication skills.Be quick on your feet and have the ability to adjust your communications to mirror each situation.Ability to lead a conversation, and to ask the right questions at the right time is essential.Ability to comprehend and retain instructions quickly.At least 2 years experience in either inside sales, telemarketing, or internet service sales.Bachelor’s degree is highly preferred; or an Associate’s degree with the equivalent combination of training, education, and experience.Telecommunications industry experience is preferred.Ability to read/write and speak in Spanish would be considered an asset. Sep 7th, 2019 06:53AM Sep 7th, 2019 06:53AM

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