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nyse:alr
|
https://www.glassdoor.com?employer_id=308594
|
Apr 20th, 2016 12:00AM
|
Open
|
Open
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Free & Clear
|
Quit Coach III
|
Seattle, WA
|
|
It's About the NUMBERS, NOT about helping people quit tobacco!!!
|
|
Opt to work from home.
Some nice coworkers.
|
EVERYTHING! Unrealistic quotas, micro-managing, Scripted Ph deliveries, Forbidden to come out of script, Mass hirings ==> followed by mass firings for ppl who just didn't work out, Calls are ALL timed and MUST be kept under 15 minutes - no matter what the needs of the clients are.
|
-1.0
|
NEGATIVE
|
0.0
|
NEUTRAL
|
|
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
2.0
|
1.0
|
|
308594
|
Open
|
United Healthcare now owns. Probably same management when it was called Free & Clear. Advice to Management: Trash Program, start over
|
0.0
|
[]
|
|
No
|
No
|
|
6.0
|
|
|
|
Jan 2nd, 2021 07:03PM
|
Jan 2nd, 2021 07:03PM
|
Alere
|
Health Care
|
Health Care Equipment & Services
|
|
nyse:alr
|
https://www.glassdoor.com?employer_id=308594
|
Apr 15th, 2016 12:00AM
|
Open
|
Open
|
Free & Clear
|
|
United States
|
USA
|
Account Manager
|
|
People, benefits, management, mission, location
|
Buyout, turnover, some of the staff, big business culture.
|
1.0
|
POSITIVE
|
0.0
|
NEUTRAL
|
0.0
|
NO_OPINION
|
0.0
|
4.0
|
3.0
|
3.0
|
4.0
|
3.0
|
4.0
|
|
308594
|
Open
|
None to give at this time.
|
0.0
|
[]
|
|
No
|
No
|
|
0.0
|
|
|
|
Jan 2nd, 2021 07:03PM
|
Jan 2nd, 2021 07:03PM
|
Alere
|
Health Care
|
Health Care Equipment & Services
|
|
nyse:alr
|
https://www.glassdoor.com?employer_id=308594
|
Apr 15th, 2016 12:00AM
|
Open
|
Open
|
Free & Clear
|
Account Manager
|
Seattle, WA
|
|
Account Manager
|
|
great teams and good people
|
work life balance can be an issue
|
|
|
0.0
|
NEUTRAL
|
0.0
|
NO_OPINION
|
0.0
|
4.0
|
3.0
|
3.0
|
3.0
|
3.0
|
3.0
|
|
308594
|
Open
|
|
0.0
|
[]
|
|
No
|
No
|
|
0.0
|
|
|
|
Jan 2nd, 2021 07:03PM
|
Jan 2nd, 2021 07:03PM
|
Alere
|
Health Care
|
Health Care Equipment & Services
|
|
nyse:alr
|
https://www.glassdoor.com?employer_id=308594
|
Nov 2nd, 2014 12:00AM
|
Open
|
Open
|
Free & Clear
|
|
United States
|
USA
|
Ehhhh
|
|
Loved the opportunity to work from home once you put your time in working in the office. 90 days. They try hard to keep you connected via once a week team meetings over speaker. Everyone can talk to each other still.
|
They have highs expectations that can be unreasonable. Out of touch management that sets goals for your calls that they themselves would be hard pressed to do. Constant critiques of calls that were extremely objective.
|
|
|
|
|
|
|
0.0
|
2.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
|
308594
|
Open
|
Take some pressure off the coaches then maybe your turnover wouldn't be so high.
|
0.0
|
[]
|
|
No
|
No
|
|
0.0
|
|
|
|
Jan 2nd, 2021 07:03PM
|
Jan 2nd, 2021 07:03PM
|
Alere
|
Health Care
|
Health Care Equipment & Services
|
|
nyse:alr
|
https://www.glassdoor.com?employer_id=308594
|
Sep 12th, 2012 12:00AM
|
Open
|
Open
|
Free & Clear
|
Quit Coach I
|
Seattle, WA
|
|
Health issues due to lack of oxygen onsite in Seattle
|
|
On busline, and it is located downtown so you can walk to lunch on your 20 minute allowance.
|
In an effort to save money, Free & Clear, aka Alere, aka many other former names, they keep changing to save face, turns off the air to their call center. We observed 911 dragging away bodies after people had passed out and fallen from their chairs onto the floor. Management said nothing, although they stood their with smiles on their faces, watching. I endured a daily bloody nose due to lack of oxygen. When many of us, in an effort to live, went downstairs to another rented floor to sit under air vents, management dragged us back up to the airless environment.
Quotas were raised daily. Recruiters "lured" us into the job by not telling us this was a quota driven environment. During the 9 months I was there, Free & Clear/Alere raised the daily call quota three times. This isn't simply calls received or placed,
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
|
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
|
308594
|
Open
|
Listen to your OSHA investigation, turn the air on
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
Jan 2nd, 2021 07:03PM
|
Jan 2nd, 2021 07:03PM
|
Alere
|
Health Care
|
Health Care Equipment & Services
|
|
nyse:alr
|
https://www.glassdoor.com?employer_id=308594
|
Jun 19th, 2012 12:00AM
|
Open
|
Open
|
Free & Clear
|
Quit Coach
|
|
|
Soul-Draining Job
|
|
Learned about what doesn't work in health care.
|
If you have any options, run from this job. If you don't, keep looking and get out as quickly as possible. IT WILL NOT GET BETTER! This job was by far one of the worst that I've ever encountered.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
|
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
|
308594
|
Open
|
What will you possibly listen to that you haven't seen in the 50-60% attrition and declining sales?
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
4.0
|
|
|
|
Jan 2nd, 2021 07:03PM
|
Jan 2nd, 2021 07:03PM
|
Alere
|
Health Care
|
Health Care Equipment & Services
|
|
nyse:alr
|
https://www.glassdoor.com?employer_id=308594
|
May 16th, 2012 12:00AM
|
Open
|
Open
|
Free & Clear
|
Quit Coach
|
Seattle, WA
|
|
The places where souls go to die
|
|
*good cause in theory
*I made $18.50/hour after getting promoted to QC II & electing to work split shift
*telecommute
|
*HEAVILY micromanaged - they want to know what you're doing every minute of the day
*unclear expectations - after making call productivity, opted to relax & penalized without warning
*stressful on body and mind without any perks
*harsh reviews that were belittling and ruined self-worth
*insane call productivity requirements
*Weekend mandatory - tried to cut hours to 32 to not work weekends & was told HAD to work weekends but could still cut hours...
*phone line reimbursed by employer but no reimbursement for internet which is required, unheard of by respectable employers
*complete disregard for human life
|
-1.0
|
NEGATIVE
|
|
|
|
|
4.0
|
1.0
|
1.0
|
0.0
|
1.0
|
2.5
|
1.0
|
|
308594
|
Open
|
Treat people like human beings, not machines
|
0.0
|
[]
|
|
No
|
No
|
|
0.0
|
|
|
|
Jan 2nd, 2021 07:03PM
|
Jan 2nd, 2021 07:03PM
|
Alere
|
Health Care
|
Health Care Equipment & Services
|
|
nyse:alr
|
https://www.glassdoor.com?employer_id=308594
|
Nov 17th, 2011 12:00AM
|
Open
|
Open
|
Free & Clear
|
Quit Coach
|
Seattle, WA
|
|
Stay only as long as you have to.
|
|
Ability to work at home.
You can still interview for other jobs during your weekdays off because you won't have the weekend off until you've been there for at least a year (usually longer)
|
Rediculous, subjective criteria for grading calls.
Abusively high calls per hour requirements.
Clueless supervisors who have no leadership skills.
No autonomy.
Very ridgid control when flexibility would better serve their participants and their employees.
Seriously, if you have an opportunity to do anything else, run from this place.
Weird schedules. Be prepared to spend alot of time alone because none of your friends will be off when you are.
|
-1.0
|
NEGATIVE
|
|
|
|
|
2.0
|
1.0
|
1.5
|
0.0
|
1.5
|
2.0
|
1.5
|
|
308594
|
Open
|
Decide whether you want to be a call center or whether you want to counsel people. You can't do both properly.
|
0.0
|
[]
|
|
No
|
Yes
|
|
0.0
|
|
|
|
Jan 2nd, 2021 07:03PM
|
Jan 2nd, 2021 07:03PM
|
Alere
|
Health Care
|
Health Care Equipment & Services
|
|
nyse:alr
|
https://www.glassdoor.com?employer_id=308594
|
Oct 14th, 2011 12:00AM
|
Open
|
Open
|
Free & Clear
|
Quit Coach
|
Seattle, WA
|
|
When a company is hiring extensively during a recession, watch out.
|
|
Telecommuting saves a lot of money and actually raises the relative compensation. During high volume business seasons, a lot of voluntary overtime.
|
Coldhearted call center... don't believe the sales pitch in training. Employee retention is low. From my training class 1.5 years ago, so far about 50% have been retained. When working at home, quit coaches are fairly out of the loop on what the supervisors expect of the calls. The company uses an extremely difficult call scoring metric that pushes people out the door- the longer you are there, the more likely it is that you will fail big time. Once your supervisor realizes that you are not kissing up to him or her, they could likely look to find something wrong with your call (this was my experience). The departments don't communicate: the trainers will give you information that will be partially outdated by the time you get on your own on the call floor. Quarterly bonuses have likely disappeared as well. This company demands superhuman results in a very gray area (quitting smoking is very psychological, and they want you to whittle it down to five minutes to address it all, all the while dealing with talkative, brash, or mentally ill participants.) This company will eat you alive and regurgitate you. Don't try to make a career out of this job, even if you have a heart for rehabilitation counseling! They won't think twice about you when you're gone.
|
-1.0
|
NEGATIVE
|
|
|
|
|
4.0
|
1.0
|
2.5
|
0.0
|
1.5
|
3.5
|
2.5
|
|
308594
|
Open
|
Get a clue!
|
0.0
|
[]
|
|
No
|
Yes
|
|
0.0
|
|
|
|
Jan 2nd, 2021 07:03PM
|
Jan 2nd, 2021 07:03PM
|
Alere
|
Health Care
|
Health Care Equipment & Services
|
|
nyse:alr
|
https://www.glassdoor.com?employer_id=308594
|
Apr 22nd, 2011 12:00AM
|
Open
|
Open
|
Free & Clear
|
|
|
|
horrible
|
|
pays good and the benefits are ok
|
they treat you like a kid
|
-1.0
|
NEGATIVE
|
|
|
|
|
1.0
|
1.0
|
1.5
|
0.0
|
1.0
|
4.0
|
1.0
|
|
308594
|
Open
|
i have none
|
0.0
|
[]
|
|
No
|
Yes
|
|
0.0
|
|
|
|
Jan 2nd, 2021 07:03PM
|
Jan 2nd, 2021 07:03PM
|
Alere
|
Health Care
|
Health Care Equipment & Services
|