|
nyse:cars
|
https://www.glassdoor.com?employer_id=34989
|
Apr 16th, 2024 12:00AM
|
Open
|
Open
|
Cars.com
|
Account Executive
|
New York, NY
|
|
Horrible training
|
|
Nice co workers and some of the managers
|
Horrible training and on boarding program
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
1.0
|
APPROVE
|
0.0
|
1.0
|
3.0
|
1.0
|
1.0
|
4.0
|
1.0
|
4.0
|
34989
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
1.0
|
Open
|
|
|
Apr 18th, 2024 08:52PM
|
Apr 18th, 2024 08:52PM
|
Cars.com
|
|
|
|
nyse:cars
|
https://www.glassdoor.com?employer_id=34989
|
Apr 16th, 2024 12:00AM
|
Open
|
Open
|
Cars.com
|
Softwaere Engineer
|
Chicago, IL
|
|
great engineers, management not so much, culture seems a bit fake
|
|
So many people to learn from
|
management will take advantage if you let them
company promotes pairing, but a lot of folks don't like to do it
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
3.0
|
3.0
|
0.0
|
3.0
|
3.0
|
3.0
|
2.0
|
34989
|
Open
|
if your employee's opinions don't actually matter, don't ask for them
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
6.0
|
Open
|
|
|
Apr 20th, 2024 07:31PM
|
Apr 20th, 2024 07:31PM
|
Cars.com
|
|
|
|
nyse:cars
|
https://www.glassdoor.com?employer_id=34989
|
Apr 10th, 2024 12:00AM
|
Open
|
Open
|
Cars.com
|
Account Executive
|
Nashville, TN
|
|
Great people!
|
|
The people who work there are great!
|
Lack of recourses behind products and initiatives. Poor execution on new product launches.
|
1.0
|
POSITIVE
|
0.0
|
NEUTRAL
|
1.0
|
APPROVE
|
0.0
|
4.0
|
4.0
|
3.0
|
3.0
|
4.0
|
3.0
|
4.0
|
34989
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
6.0
|
Open
|
|
|
Apr 13th, 2024 01:35PM
|
Apr 13th, 2024 01:35PM
|
Cars.com
|
|
|
|
nyse:cars
|
https://www.glassdoor.com?employer_id=34989
|
Apr 4th, 2024 12:00AM
|
Open
|
Open
|
Cars.com
|
Account Executive/Senior Account Executive
|
Chicago, IL
|
|
Fair Warning - Professional Cautionary True Review
|
|
If you want a "job", go for it, that's it.
|
Having spent a decade, I feel compelled to share my experiences candidly for the benefit of others considering employment here. While every workplace has its challenges, cars.com has consistently exhibited poor leadership, inadequate compensation, toxic culture, limited opportunities for advancement, and a lack of care for its employees. Here are some key points to consider:
Leadership:
Throughout my tenure, I've observed a distinct lack of effective leadership.
Decision-making processes are opaque, communication is often unclear or non-existent, and there's a pervasive sense of disorganization at all levels. This lack of leadership has resulted in a profound lack of direction, leading to frustration and inefficiency among employees. EVERY Year, management and leadership are given poor scores, with claims things will be done - and of course, nothing is.
Performance management is zero out of 5 - fill out a form, be a proponent of yourself, and then never discussed on something you took time to be a better employee, person or advancement. Yes, that is true.
You can't understand the value of your employees without, at least, effective listening. Further "Frustration" also develops from this when the great employees are not recognized - with whatever their "drivers"/motivations are - and it's recognized that the "weaker" employees are not being held accountable for their lack of production.
Compensation:
Consistently failed to provide competitive compensation package upgrades; same weak standards set YOY. Salaries are below industry standards, and despite promises of performance-based bonuses, they are rarely delivered.
Culture:
Toxicity permeates the culture - favoritism and a lack of accountability are rampant. often the "cheerleaders" are promoted or praised versus those working hard, being great at their craft, developing skills for advancement, but again, dismissed versus those making "noise" rather than properly leading or producing.
Promotions:
Advancement are virtually non-existent. Promotions are often based on nepotism or favoritism rather than merit, leaving many qualified employees feeling undervalued and overlooked. This lack of upward mobility has led to widespread disillusionment and high turnover rates of the better/best employees.
In conclusion, I cannot in good conscience recommend as a place of employment. The pervasive issues of poor leadership, inadequate compensation, toxic culture, limited advancement opportunities, and disregard for employee well-being make it a profoundly unhealthy and unsatisfying work environment. Prospective employees would be wise to steer clear and seek opportunities elsewhere.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
1.0
|
2.0
|
2.0
|
2.0
|
1.0
|
1.0
|
1.0
|
3.0
|
34989
|
Open
|
Get out of your box. See Review.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
9.0
|
Open
|
|
|
Apr 7th, 2024 05:43PM
|
Apr 7th, 2024 05:43PM
|
Cars.com
|
|
|
|
nyse:cars
|
https://www.glassdoor.com?employer_id=34989
|
Mar 26th, 2024 12:00AM
|
Open
|
Open
|
Cars.com
|
SW Engineer
|
|
|
Never give more than your company will give you
|
|
- Atmosphere that will belittle and laugh at you when you raise concerns
- Managers who you repeat the same thing to for 9 months, disregard you, and then use the problem you alerted them to as a reason to terminate you.
- Overall, just a great way to waste time in your life.
|
There are no cons. It's like being dragged naked over broken salty glass.
|
-1.0
|
NEGATIVE
|
0.0
|
NEUTRAL
|
1.0
|
APPROVE
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
2.0
|
1.0
|
5.0
|
34989
|
Open
|
Correct the rectal/cranial inversion
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
Open
|
|
|
Mar 28th, 2024 01:46PM
|
Mar 28th, 2024 01:46PM
|
Cars.com
|
|
|
|
nyse:cars
|
https://www.glassdoor.com?employer_id=34989
|
Mar 21st, 2024 12:00AM
|
Open
|
Open
|
Cars.com
|
Account Executive
|
|
|
Leadership
|
|
Flexible, decent pay and benefits. Well known brand
|
Loosing market share due to lack of innovation and staying competitive with industry.
Consistent organizational changes and restructurings with leadership transitions which lead to uncertainty and job instability.
|
|
|
|
|
1.0
|
APPROVE
|
0.0
|
3.0
|
5.0
|
3.0
|
1.0
|
4.0
|
1.0
|
4.0
|
34989
|
Open
|
|
0.0
|
[]
|
FREELANCE
|
No
|
No
|
|
4.0
|
Open
|
|
|
Mar 23rd, 2024 07:32PM
|
Mar 23rd, 2024 07:32PM
|
Cars.com
|
|
|
|
nyse:cars
|
https://www.glassdoor.com?employer_id=34989
|
Mar 21st, 2024 12:00AM
|
Open
|
Open
|
Cars.com
|
Client Services
|
|
|
Delusional and Weak Leadership
|
|
- The company is remote first, which is frankly the only thing keeping the remaining talent at Cars.
|
- CET who have little to no knowledge of how most teams function or what challenges they face.
- Incredibly abusive clients and in some cases colleagues who would regularly use degrading language or creepy advances. HR seems to not want to regularly be bothered to investigate or regularly tell employees their harassment wasn't "work related."
- Non-existent room for growth. Pay increases capped at 2-3% for most employees and you will be locked into roles as management is fearful of losing reliable staff to promotions.
- Company has regularly bought millions in stock shares back in order to momentarily boost share price. However leadership seems to always sell their shares regularly when these momentary bumps happen. This is publicly viewable in reported filings.
- CET spent an enormous amount rebranding the company and requiring a company-all to unveil the announcement. Months after we laid off numerous client services employees....
- Customer service is now second to sales. Account managers are now told to focus their attention on sales over reporting. Our best asset was our PFMs, they now are regularly tasked with up selling dealers instead of helping them convert leads or strategize.
- Nearly all client services accounts have been shuffled in a poor attempt to spur growth. CET was dimwitted and did not understand that changes to customer points of contact will lead to mass amounts of client loss and at-risk situations.
- Constant turnover of senior leadership who have been forced out due to inappropriate behavior, or good leaders who have become too fed up with CET's inability to lead.
- Nearly all departments are understaffed and operating as a skeleton crew. A few contributors leaving vital posts will quickly degrade the company's ability to service accounts or maintain vital business functions. Mid-level managers are aware of this but helpless as CET has regularly made it known the goal is to get the most output for the least cost.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
34989
|
Open
|
Use your excess funds to invest in staff, infrastructure, and maintaining your best individual contributors. CET also needs to look in the mirror and attempt to understand the challenges Cars faces. Frankly though they are so far removed from reality they can't even appropriately address legitimate employee concerns. It does feel like the best days of Cars is behind it, but CET is going to squeeze this company for every last penny before floating to their next venture.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
Open
|
|
|
Mar 23rd, 2024 07:32PM
|
Mar 23rd, 2024 07:32PM
|
Cars.com
|
|
|
|
nyse:cars
|
https://www.glassdoor.com?employer_id=34989
|
Feb 24th, 2024 12:00AM
|
Open
|
Open
|
Cars.com
|
Account Receivable Analyst
|
Chicago, IL
|
|
Company
|
|
Great company, great team, amazing culture and benefits. The work-life balance is amazing
|
Not a lot of room for growth, the pay is low
|
1.0
|
POSITIVE
|
|
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
34989
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
Open
|
|
|
Feb 27th, 2024 09:36PM
|
Feb 27th, 2024 09:36PM
|
Cars.com
|
|
|
|
nyse:cars
|
https://www.glassdoor.com?employer_id=34989
|
Feb 19th, 2024 12:00AM
|
Open
|
Open
|
Cars.com
|
Senior Customer Support Specialist
|
|
|
Low Pay & Poor Leadership
|
|
Good health insurance benefits. Decent vacation time starting out.
|
1. Leadership does not listen to feedback from employees. Many departments, including customer support, have given consistent feedback regarding low pay and lack of staffing but senior leadership hasn’t made changes to improve either of those things. CET very much has embraced the “do more with way less” mentality, to the detriment of good people. This leads to high turnover and burnout rates in departments like Support.
2. Constant restructuring across the org has led to many layoffs and a lack of confidence than any department or role is safe. With all these changes, it has become clear that senior leadership is not skilled in change management. Many of these changes have happened with little notice given to managers and departments. Even after feedback was given regarding how poorly the layoff of CSMs was handled in spring of 2023, later restructuring showed no improvements in regards to how it was handled. When annoucements were made about more restructuring in fall of 2023 for the sales side of the business, Managers had no clue as to whether or not those changes affected their teams, indicating poor communication by CET.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
1.0
|
3.0
|
2.0
|
2.0
|
2.0
|
1.0
|
3.0
|
34989
|
Open
|
You are driving out good people. Please listen to critical feedback being given across all across the org at every level. If conditions aren’t improved, including pay, staffing levels, and change management, you will continue to lose good people, burning them out and will never truly succeed as an org.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
4.0
|
Open
|
|
|
Feb 27th, 2024 09:36PM
|
Feb 27th, 2024 09:36PM
|
Cars.com
|
|
|
|
nyse:cars
|
https://www.glassdoor.com?employer_id=34989
|
Feb 19th, 2024 12:00AM
|
Open
|
Open
|
Cars.com
|
Digital Marketing Account Manager
|
Chicago, IL
|
|
Shady corporate position
|
|
Remote so you can work from anywhere (although, I believe they are slowly transitioning to regions so you will have to live in that particular region)
|
Very corporate shady atmosphere, promised growth within that will not happen within your first few years at the company, every man for themselves mentality (even within your own team), recent pay structure change to make the position more sales-like than digital marketing-like
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
|
|
0.0
|
2.0
|
4.0
|
2.0
|
2.0
|
3.0
|
2.0
|
5.0
|
34989
|
Open
|
Share the wealth, don’t be so shady (i.e. letting people go right when they are about to get promotions), answer Slack messages even from employees lower on the totem pole then you, be a better team player
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
4.0
|
Open
|
|
|
Feb 27th, 2024 09:36PM
|
Feb 27th, 2024 09:36PM
|
Cars.com
|
|
|