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nyse:rci
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https://www.indeed.com/cmp/rogers-communications/reviews
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Apr 21st, 2024 03:49AM
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Open
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Open
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Open
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Rogers Communications
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Customer Service Representative
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Ontario
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|
Don’t work here
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It’s not worth the stress and anxiety you’re going to gain. They have you doing 10 different jobs with no change in pay and the managers are no help, rarely ever respond. Also had 6 different managers within 1 year. This company doesn’t care about their employees, just wants to use them to make as much money as they can
|
|
|
0.0
|
0.0
|
1.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Apr 22nd, 2024 12:35AM
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Apr 22nd, 2024 12:35AM
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Rogers Communication
|
Telecommunications
|
Mobile Telecommunications
|
|
nyse:rci
|
https://www.indeed.com/cmp/rogers-communications/reviews
|
Apr 17th, 2024 01:01AM
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Open
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Open
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Open
|
Rogers Communications
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Customer Service Representative
|
Ontario, CA
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|
Direct managers are great and helpful team
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Rogers has a great working culture as they give you ample amount of training and time to learn the job. There is support on the go every day. Managers and team is very responsive.
|
|
|
0.0
|
0.0
|
4.0
|
4.0
|
4.0
|
3.0
|
4.0
|
4.0
|
Apr 19th, 2024 12:34AM
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Apr 19th, 2024 12:34AM
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Rogers Communication
|
Telecommunications
|
Mobile Telecommunications
|
|
nyse:rci
|
https://www.indeed.com/cmp/rogers-communications/reviews
|
Apr 16th, 2024 04:35PM
|
Open
|
Open
|
Open
|
Rogers Communications
|
Customer Service Representative
|
Kitchener, ON
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|
Inadequate training, lack of leadership, minimal resources
|
It was just bad from the beginning right until the very end. The training we received was not even remotely detailed, especially in relation to the archaic software and systems used. Many of us requited additional assistance but were turned down - their training module focused more on common sense issues - we were well past that stage.
When we were finally introduced to the software, it was not adequately explained and there were no "test environments" where we could practice.
The entire experience was very disappointing and provided a sense of understanding as to why it is so difficult for people having to contact Rogers for any reason.
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Remote work
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Everything else
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0.0
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
2.0
|
1.0
|
Apr 18th, 2024 12:34AM
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Apr 18th, 2024 12:34AM
|
Rogers Communication
|
Telecommunications
|
Mobile Telecommunications
|
|
nyse:rci
|
https://www.indeed.com/cmp/rogers-communications/reviews
|
Apr 15th, 2024 02:16AM
|
Open
|
Open
|
Open
|
Rogers Communications
|
Customer Service Representative
|
Downsview, ON
|
|
culture
|
I like the company culture
manager are nice
working hour is ok
not rigid
with training
is ok to deal with
with medical and vacation pay
coworkers are nice
|
|
|
0.0
|
0.0
|
3.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Apr 16th, 2024 12:35AM
|
Apr 16th, 2024 12:35AM
|
Rogers Communication
|
Telecommunications
|
Mobile Telecommunications
|
|
nyse:rci
|
https://www.indeed.com/cmp/rogers-communications/reviews
|
Apr 13th, 2024 01:46PM
|
Open
|
Open
|
Open
|
Rogers Communications
|
Inside Sales Representative
|
Remote
|
|
Good start to career
|
Very good pay structure. Can easily make $70,000 a year if each monthly target is achieved. Targets are even reasonable. Have completed targets for most of the month in first 15/18 days of the month. Great place to start with
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|
|
0.0
|
0.0
|
5.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Apr 15th, 2024 12:35AM
|
Apr 15th, 2024 12:35AM
|
Rogers Communication
|
Telecommunications
|
Mobile Telecommunications
|
|
nyse:rci
|
https://www.indeed.com/cmp/rogers-communications/reviews
|
Aug 8th, 2022 10:03PM
|
Open
|
Open
|
Open
|
Rogers Communications
|
Retention Specialist
|
Montréal, QC
|
|
Fun place to work
|
Great place to work, there’s great support and pay in great, work life balance is okay, schedule can be crazy when you first start. training is little crazy
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Life balance
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No work from home
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0.0
|
0.0
|
1.0
|
3.0
|
5.0
|
4.0
|
2.0
|
5.0
|
Apr 21st, 2024 12:35AM
|
Apr 21st, 2024 12:35AM
|
Rogers Communication
|
Telecommunications
|
Mobile Telecommunications
|
|
nyse:rci
|
https://www.indeed.com/cmp/rogers-communications/reviews
|
Apr 12th, 2024 06:15PM
|
Open
|
Open
|
Open
|
Rogers Communications
|
Customer Service Representative
|
Pickering, ON
|
|
It was fun work
|
It was a good job but not a career difficult to move up because of how many employees are there in the call centre, but overall everyone that works there is very nice but sometimes you have to have a thick skin to handle customers rudeness and not take it personally
|
|
|
0.0
|
0.0
|
3.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Apr 14th, 2024 12:35AM
|
Apr 14th, 2024 12:35AM
|
Rogers Communication
|
Telecommunications
|
Mobile Telecommunications
|
|
nyse:rci
|
https://www.indeed.com/cmp/rogers-communications/reviews
|
Apr 11th, 2024 02:16PM
|
Open
|
Open
|
Open
|
Rogers Communications
|
Store Manager
|
Toronto, OH
|
|
Commited to Salesmanship, but lackluster support
|
Slow at upgrading infrastructure - leaving front line staff with hardware from the late 80's early 90's.
Plenty of pressure to perform, but retail staff are also expected to be customer service and tech support
|
|
|
0.0
|
0.0
|
5.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Apr 13th, 2024 12:34AM
|
Apr 13th, 2024 12:34AM
|
Rogers Communication
|
Telecommunications
|
Mobile Telecommunications
|
|
nyse:rci
|
https://www.indeed.com/cmp/rogers-communications/reviews
|
Apr 10th, 2024 07:08PM
|
Open
|
Open
|
Open
|
Rogers Communications
|
Material Specialist
|
Oshawa, ON
|
|
Productive and fun workplace
|
What is the best part of working at the company?
Flexibility and good and friendly staff
What is the most stressful part about working at the company?
The only issues I have are personal
What is the work environment and culture like at the company?
Friendly and well - cultured people
What is a typical day like for you at the company?
Often busy and seldomly calm overall
|
|
|
0.0
|
0.0
|
5.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Apr 12th, 2024 12:39AM
|
Apr 12th, 2024 12:39AM
|
Rogers Communication
|
Telecommunications
|
Mobile Telecommunications
|
|
nyse:rci
|
https://www.indeed.com/cmp/rogers-communications/reviews
|
Apr 9th, 2024 11:00PM
|
Open
|
Open
|
Open
|
Rogers Communications
|
Customer Solutions Specialist
|
Borden, ON
|
|
Made it through training and we’re told were getting midnight shifts
|
So for the first couple of weeks everything went well, however I had some prior appointments that could not be missed during this time. I was completely upfront about it, one of these apt was a surgery my daughter had waited for for over a year. During this time it as asked to still log in and be present, and was told to use my personal phone to do so. I explained that as i would be travelling and in the hospital this wasnt exactly realistic. There was a lot of push back but eventually nothing could be done. Nearing completion of training, we were told that we would be bidding for shifts, and we would be starting with a midnight shift. This didnt work for me due to work/home life scheduling, and at that point it as told to give my notice. I did ask if it were possible to transfer to a different department given i completed my training, and received no response. Overall not a company I would work for again.
|
|
|
0.0
|
0.0
|
1.0
|
1.0
|
4.0
|
1.0
|
2.0
|
1.0
|
Apr 13th, 2024 12:34AM
|
Apr 13th, 2024 12:34AM
|
Rogers Communication
|
Telecommunications
|
Mobile Telecommunications
|