|
nyse:sgu
|
https://www.glassdoor.com?employer_id=5520
|
Sep 25th, 2023 12:00AM
|
Open
|
Open
|
Star Group
|
Information Technology
|
|
|
Toxic Environment
|
|
Remote work and small 401k match
|
I recently left my position at Star Group due to the toxic work environment that prevailed within the organization. I feel compelled to share my experience here, hoping that it serves as a warning to others who may be considering joining this company. One of the most significant issues I encountered during my time at Star Group was the expectation of unpaid additional work (12 hour days, evenings, weekends, Christmas). Management constantly piled on additional work and unrealistic deadlines without providing any compensation or acknowledgment for the extra hours we put in. It was disheartening to see that our efforts were taken for granted, and it created a pervasive feeling of burnout among employees. Furthermore, the office culture fostered an environment of toxic gossip and backstabbing. Instead of promoting collaboration and mutual respect, coworkers would engage in frequent gossip sessions, spreading rumors and malicious talk about their colleagues. It was incredibly unprofessional and created a tense and hostile atmosphere in the workplace. I witnessed firsthand the negative impact this gossip had on team dynamics and productivity. Instead of working together to achieve common goals, employees were constantly on guard, suspicious of their coworkers' motives. This toxic environment not only affected morale but also hindered the overall performance of the team. Attempts to address these issues with management were met with indifference and deflection. The company seemed more interested in maintaining the status quo than in addressing the underlying problems. It was evident that employee well-being and a healthy work environment were not a priority for them. In conclusion, I would strongly caution anyone considering a position at Star Group to think twice. The prevalence of unpaid additional work and the toxic gossip culture make it an incredibly unhealthy and demoralizing place to work. I believe that individuals deserve to work in an environment that values their contributions and fosters a positive and respectful atmosphere.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
5520
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
4.0
|
Open
|
|
|
Sep 27th, 2023 12:06PM
|
Sep 27th, 2023 12:06PM
|
Star Gas Partners
|
Utilities
|
Gas, Water & Multi-utilities
|
|
nyse:sgu
|
https://www.glassdoor.com?employer_id=5520
|
Sep 23rd, 2023 12:00AM
|
Open
|
Open
|
Star Group
|
Help Desk Technician
|
Plainview, NY
|
|
Still toxic, some things never change
|
|
getting a steady pay check
|
toxic environment. Incompetent management, system admins that shoot from the hip, crash the system mid day then leave the mess to the help desk to take the heat. I see a new review just posted that makes me feel the need to share how much I hated working at Petro/StarGroup. I was temp to perm and quit giving 2 days notice because I didn't want the perm position. The Help Desk manager was batty crazy and management indulged her abuse. Oh, and the pay sucked. One of the lowest paying jobs I ever had as a tech.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
|
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
5520
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
1.0
|
Open
|
|
|
Sep 24th, 2023 12:43PM
|
Sep 24th, 2023 12:43PM
|
Star Gas Partners
|
Utilities
|
Gas, Water & Multi-utilities
|
|
nyse:sgu
|
https://www.glassdoor.com?employer_id=5520
|
Sep 22nd, 2023 12:00AM
|
Open
|
Open
|
Star Group
|
Information Technology
|
|
|
Unpaid Overtime | Toxic Environment
|
|
Remote work and small 401k match
|
I recently left my position at Star Group due to the toxic work environment that prevailed within the organization. I feel compelled to share my experience here, hoping that it serves as a warning to others who may be considering joining this company. One of the most significant issues I encountered during my time at Star Group was the expectation of unpaid overtime (12 hour days on evenings, weekends, Christmas). Management constantly piled on additional work and unrealistic deadlines without providing any compensation or acknowledgment for the extra hours we put in. It was disheartening to see that our efforts were taken for granted, and it created a pervasive feeling of burnout among employees. Furthermore, the office culture fostered an environment of toxic gossip and backstabbing. Instead of promoting collaboration and mutual respect, coworkers would engage in frequent gossip sessions, spreading rumors and malicious talk about their colleagues. It was incredibly unprofessional and created a tense and hostile atmosphere in the workplace. I witnessed firsthand the negative impact this gossip had on team dynamics and productivity. Instead of working together to achieve common goals, employees were constantly on guard, suspicious of their coworkers' motives. This toxic environment not only affected morale but also hindered the overall performance of the team. Attempts to address these issues with management were met with indifference and deflection. The company seemed more interested in maintaining the status quo than in addressing the underlying problems. It was evident that employee well-being and a healthy work environment were not a priority for them. In conclusion, I would strongly caution anyone considering a position at Star Group to think twice. The prevalence of unpaid overtime and the toxic gossip culture make it an incredibly unhealthy and demoralizing place to work. I believe that individuals deserve to work in an environment that values their contributions and fosters a positive and respectful atmosphere.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
2.0
|
1.0
|
1.0
|
5520
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
4.0
|
Open
|
|
|
Sep 23rd, 2023 10:11AM
|
Sep 23rd, 2023 10:11AM
|
Star Gas Partners
|
Utilities
|
Gas, Water & Multi-utilities
|
|
nyse:sgu
|
https://www.glassdoor.com?employer_id=5520
|
Jul 10th, 2023 12:00AM
|
Open
|
Open
|
Star Group
|
Customer Service Representative
|
Hopewell Junction, NY
|
|
CSR
|
|
Okay pay, remote work, some nice people and good training and nesting to start out
|
The company is so big but doesn't have the techs and man power they need for service. Time is watched very closely
|
|
|
|
|
|
|
0.0
|
3.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
5520
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Jul 12th, 2023 01:05PM
|
Jul 12th, 2023 01:05PM
|
Star Gas Partners
|
Utilities
|
Gas, Water & Multi-utilities
|
|
nyse:sgu
|
https://www.glassdoor.com?employer_id=5520
|
Jun 4th, 2023 12:00AM
|
Open
|
Open
|
Star Group
|
Supervisor
|
|
|
Good Job
|
|
Hybrid workweek is a plus Steady work.
|
Management is too unpredictable. Rules are arbitrary and applied to some, not all.
|
-1.0
|
NEGATIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
3.0
|
3.0
|
3.0
|
3.0
|
3.0
|
3.0
|
5.0
|
5520
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
9.0
|
Open
|
|
|
Jun 6th, 2023 08:44AM
|
Jun 6th, 2023 08:44AM
|
Star Gas Partners
|
Utilities
|
Gas, Water & Multi-utilities
|
|
nyse:sgu
|
https://www.glassdoor.com?employer_id=5520
|
May 7th, 2023 12:00AM
|
Open
|
Open
|
Star Group
|
Customer Success Specialist
|
Woodbury, NY
|
|
Good first call center jobs
|
|
Easy to grow , overtime opportunities, easy overnight shifts
|
high turn over rate due to management, vto , micromanagement, strict rules for call taking
|
|
|
|
|
|
|
0.0
|
3.0
|
1.0
|
2.0
|
4.0
|
3.0
|
3.0
|
5.0
|
5520
|
Open
|
relax on on QA requirements for call taking , it is difficult to deal will rude entitled cutomers , reps should be docked points on their call over a greeting or forget to over extra services
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
Open
|
|
|
May 9th, 2023 01:10PM
|
May 9th, 2023 01:10PM
|
Star Gas Partners
|
Utilities
|
Gas, Water & Multi-utilities
|
|
nyse:sgu
|
https://www.glassdoor.com?employer_id=5520
|
Sep 13th, 2022 12:00AM
|
Open
|
Open
|
Star Group
|
Technician
|
|
|
Good job
|
|
Great money great hours good***
|
Can’t say anything bad about it
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
|
|
0.0
|
5.0
|
3.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5520
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
1.0
|
Open
|
|
|
Sep 15th, 2022 01:31PM
|
Sep 15th, 2022 01:31PM
|
Star Gas Partners
|
Utilities
|
Gas, Water & Multi-utilities
|
|
nyse:sgu
|
https://www.glassdoor.com?employer_id=5520
|
Jun 22nd, 2022 12:00AM
|
Open
|
Open
|
Star Group
|
Inside Sales Representative
|
|
|
Would not recommend
|
|
Work from home
Coworkers are nice
|
Very unorganized. Training inadequate and long.
Poor work life balance during winter season.
High turnover
Very little help resolving customer issues
Very stressful job
Poor leadership
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
0.0
|
NO_OPINION
|
0.0
|
2.0
|
1.0
|
2.0
|
1.0
|
1.0
|
1.0
|
4.0
|
5520
|
Open
|
Stop micromanaging. Fix system issues. Listen to your employees. Focus on building your current employees instead of just burning them out until they quit
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Jun 23rd, 2022 11:17AM
|
Jun 23rd, 2022 11:17AM
|
Star Gas Partners
|
Utilities
|
Gas, Water & Multi-utilities
|
|
nyse:sgu
|
https://www.glassdoor.com?employer_id=5520
|
Jun 11th, 2022 12:00AM
|
Open
|
Open
|
Star Group
|
Customer Service Representative
|
Newtown, PA
|
|
Fake Happy
|
|
Can always pick up extra hours, can work from home if you do your job properly
|
mandatory over time, little to no help solving customer issues, says there is no script but you must hit long list of talking points to get a good score to move up or get a raise,
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
0.0
|
NO_OPINION
|
0.0
|
2.0
|
1.0
|
2.0
|
3.0
|
3.0
|
1.0
|
3.0
|
5520
|
Open
|
Practice what you preach
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
Open
|
|
|
Jun 13th, 2022 08:34AM
|
Jun 13th, 2022 08:34AM
|
Star Gas Partners
|
Utilities
|
Gas, Water & Multi-utilities
|
|
nyse:sgu
|
https://www.glassdoor.com?employer_id=5520
|
Apr 12th, 2022 12:00AM
|
Open
|
Open
|
Star Group
|
Customer Service Specialist
|
|
|
Ok place to work
|
|
Decent Benefits, Lost of Overtime during busy season, professional workplace, remote work options, incentives to make more money, growth within the company
|
Repetitive scheduled breaks, Job not too flexible, must have thick skin to deal with difficult customers, isolated work even in-office, Schedules are not good at all since it's 24 hours, work on major holidays, lack of transparency when it comes to PTO
|
-1.0
|
NEGATIVE
|
|
|
0.0
|
NO_OPINION
|
0.0
|
3.0
|
1.0
|
3.0
|
3.0
|
4.0
|
3.0
|
2.0
|
5520
|
Open
|
Better pay, make better schedules for Full-timers, and need to address the importance of mental health
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
|
|
|
Apr 13th, 2022 11:49AM
|
Apr 13th, 2022 11:49AM
|
Star Gas Partners
|
Utilities
|
Gas, Water & Multi-utilities
|