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private:activtrak
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activtrak.com
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app.trinethire.com
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Nov 27th, 2020 12:00AM
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Sales Engineer
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Open
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1301 S Mopac Expressway, STE LL25, Austin, Dallas, or Remote, *, United States of America
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Remote
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*
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USA
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About Us:ActivTrak is a workforce productivity and analytics platform that helps organizations understand how people work, whether in-office or remote. Our cloud-based user activity monitoring platform collects and analyzes data and provides insights that help mid-market enterprises be more productive and compliant. We have more than 7,500 customers and over 100,000 users of our free version.The Position:As a Sales Engineer, you play a vital role in ActivTrak’s new sales and expansion efforts in 2020. Sales Engineer responsibilities include managing the technical relationship between ActivTrak and active prospects. As a trusted advisor, the SE will manage the technical success of these accounts by leveraging their technical and product knowledge to guide customers in the successful deployment and use of ActivTrak products, including throughout the trial process. Successful candidates will have an excellent technical and software foundation, as well as account management experience.Recommended Knowledge:Bachelor’s DegreeStrong written and verbal communication skillsStrong teamwork and collaboration skillsPassionate about building phone-based sales skillsTroubleshooting veracity and the ability to find solutions to customer problemsAn unwillingness to compromise, grit to stay with an issue until it’s resolvedAbility to accurately update customer records and activity within SFDCWhy Should You Apply?
Learn from a dedicated team of peers and leadership. We value our team of diverse and talented individuals who come from different backgrounds and culturesWe promote employee development and growth opportunities. We care where you will be in 3, 5, and 10 years and we're invested in helping you get thereCompetitive compensation packages including company stock options, bonus plan, health and dental plans, and company-sponsored 401k planAnnual rideshare allowanceEmployee referral bonuses to encourage the addition of great new people to the teamCasual office attire Flexible time off and vacationFoundational member of the Sales Engineering organizationWork Environment:Position located in Austin or Dallas, TX (locations remote during COVID-19)Also offered as a remote position (U.S.)Limited travelLimited physical demands Moderate noise levelActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, or age.
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Nov 27th, 2020 02:51PM
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Nov 27th, 2020 02:51PM
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ActivTrak
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private:activtrak
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activtrak.com
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app.trinethire.com
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Nov 27th, 2020 12:00AM
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Technical Support Engineer
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Open
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Remote, Remote, Remote, United States of America
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Remote, Remote
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Remote
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USA
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About Us:ActivTrak is a comprehensive cloud-based analytics service that allows businesses to gain insights on and improve employee productivity. As a freemium service easily installed on an employee's desktop to measure activity, the ActivTrak platform provides valuable aggregate data on a company's day-by-day performance, with information displayed on an easy-to-manage dashboard. The company's software is easy to install and data transfer is encrypted, ensuring protection and security. The Position & Responsibilities:As a Technical Support Engineer, you play a crucial role in ensuring ActivTrak's customer success. Technical Support Engineer responsibilities include managing the technical relationship between ActivTrak and customers. As a trusted advisor, the TSE will manage the technical and product knowledge to guide customers in the successful deployment and use of ActivTrak products. Successful candidates will have an excellent technical and software foundation, as well as, experience in a customer-facing role. This is a tier-two position with the expected salary to be between 55k - 65k based on experience. Candidate should have 2- 3 years of experience. Working hours are 8:00am - 5:00pm CST. Skills & Experience:Bachelor’s DegreeStrong written and verbal communication skillsStrong teamwork and collaboration skillsPassionate about improving the customer experience. Finds new ways to elevate the typical “break-fix” TSE role into one of customer advocacy, product improvement ideation, and identifying internal process improvementsTroubleshooting ferocity and the ability to find solutions to customer problems, an unwillingness to compromise, grit to stay with an issue until it’s resolvedExperience with structured query language, including writing select and join queriesUnderstanding of JSON and how to send payloads to target endpoints via webhooks is a plusAbility to accurately and consistently update customer records and the reporting of software defects Why Should You Apply?Foundational member of the Technical Support Engineering organizationAdvancement based on skill development, not tenureA dedicated team of peers and leadershipOpportunity to work with and learn from a group of diverse and talented individuals with different backgrounds and cultures Work Environment:Position located in Austin or Dallas, TX (locations remote during COVID-19)Also offered as a remote position (U.S.)Limited travelLimited physical demands Moderate noise level ActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, or age.
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Nov 27th, 2020 02:51PM
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Nov 27th, 2020 02:51PM
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ActivTrak
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private:activtrak
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activtrak.com
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app.trinethire.com
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Nov 28th, 2020 12:00AM
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Technical Account Manager
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Open
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1301 S Mopac Expressway, STE LL25, Austin, Dallas, or Remote, *, United States of America
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Remote
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*
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USA
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About Us:ActivTrak is a workforce productivity and analytics platform that helps organizations understand how people work, whether in-office or remote. Our cloud-based user activity monitoring platform collects and analyzes data and provides insights that help mid-market enterprises be more productive and compliant. We have more than 7,500 customers and over 100,000 users of our free version.The Position:As a Technical Account Manager, you play an important role in ActivTrak’s ongoing customer experience and retention efforts. Technical Account Manager (TAM) responsibilities include managing the technical relationship between ActivTrak and its enterprise and managed service partner (MSP) customers. As a trusted advisor, the TAM will manage the technical success of these customers by leveraging their strong technical and product knowledge to guide customers in the successful deployment and use of ActivTrak products. By maintaining a long-term relationship with their customers, a TAM gains an understanding of their customers' IT organizations' impact on overall business, their security goals, and their pain points — which is used by the TAM to create an account plan that ensures their customers' operational success with ActivTrak products. Successful candidates will have an excellent technical and security software foundation, as well as account management experience.Recommended Knowledge:Bachelor’s DegreeAbility to understand the software, network and hardware architecture of ActivTrak’s large customersAbility to understand the complex integration points of multiple pieces of software and business workflows and how they tie together to offer additional value for ActivTrakPrior success as a customer-facing role embedded within a support teamComfortable working in an Agile development environmentExperience in at least one scripting or programming languageAble to self-organize exploratory tests and utilize heuristics to get resultsCritical thinking skills and the fortitude to question the status quoFamiliar with SQL to query and join database tables to build custom reportsWhy Should You Apply?Opportunity to build sales, recruiting account management and leadership skillsOpportunity to build business intelligence, incident management, and relationship management skillsAdvancement based on skills development, not tenureDedicated team of peers and leadershipLearn from a dedicated team of peers and leadership. We value our team of diverse and talented individuals who come from different backgrounds and culturesWe promote employee development and growth opportunities. We care where you will be in 3, 5, and 10 years and we're invested in helping you get thereCompetitive compensation packages including company stock options, bonus plan, health and dental plans, and company-sponsored 401k planAnnual rideshare allowanceEmployee referral bonuses to encourage the addition of great new people to the teamCasual office attire Flexible time off and vacationWork Environment:Position located in Austin or Dallas, TX (locations remote during COVID-19)Also offered as a remote position (U.S.)Limited travelLimited physical demands Moderate noise levelActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, or age.
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Nov 28th, 2020 12:17AM
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Nov 28th, 2020 12:17AM
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ActivTrak
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private:activtrak
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activtrak.com
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app.trinethire.com
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Nov 28th, 2020 12:00AM
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Senior Software Engineer (Back-End)
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Open
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1301 S Mopac Expressway, STE LL25, Austin, Dallas, or Remote, *, United States of America
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Remote
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*
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USA
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About Us:ActivTrak is a workforce productivity and analytics platform that helps organizations understand how people work, whether in-office or remote. Our cloud-based user activity monitoring platform collects and analyzes data and provides insights that help mid-market enterprises be more productive and compliant. We have more than 7,500 customers and over 100,000 users of our free version. The Position & Responsibilities:As a senior back-end developer, you are in charge of ensuring that ActivTrak stays online, scales to handle load, and is responsive to the demands of business. Working in a close-knit team you will be expected to code to scale to hundreds of millions of events per day, leverage our petabyte+ of existing data, and support our 150,000+ users as we disrupt the productivity analytics industry. You will be collaborating with teams across engineering to develop a variety of data products and integrations. You thrive in designing and building data pipelines and data integrations to collect, clean, transform, and store large data sets. Also key to the role is a proven track record of designing and building data infrastructure that is reliable, consistent, and performant. Skills & Experience:Strong Python backgroundC# knowledge (e.g. Reflection, Lambda, LINQ, Multithreading)Data Modeling designAPI design/implementation (e.g. Microservices, REST, etc)Serialization (e.g. JSON, XML)Strong SQL experienceExperience in cloud environments (e.g. AWS, Google Cloud Platform)Docker/Containers, KubernetesExperience with batch and stream data processingFamiliarity with bringing Machine Learning to production at scale.NET coreAgile developmentVisual StudioKnowledge Software Development Lifecyle and software development best practicesSoftware source control system, such as Git Why Should You Apply?Opportunity to work with and learn from a group of diverse and talented individuals with different backgrounds and culturesWe promote employee development and growth opportunities. We care where you will be in 3, 5, and 10 years and we're invested in helping you get thereCompetitive compensation packages including company stock options, bonus plan, health and dental plans, and company-sponsored 401k planAnnual rideshare allowanceEmployee referral bonuses to encourage the addition of great new people to the teamThe opportunity to join a flexible remote-friendly team Casual office attire Flexible time off and vacation Work Environment:Position located in Austin or Dallas, TX (locations remote during COVID-19)Also offered as a remote position (U.S.)Limited travelLimited physical demands Moderate noise level ActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, or age.
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Nov 28th, 2020 12:17AM
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Nov 28th, 2020 12:17AM
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ActivTrak
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private:activtrak
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activtrak.com
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app.trinethire.com
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Nov 28th, 2020 12:00AM
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Account Executive
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Open
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1301 S Mopac Expressway, STE LL25, Austin, Dallas, or Remote, *, United States of America
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Remote
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*
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USA
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About Us:ActivTrak is a workforce productivity and analytics platform that helps organizations understand how people work, whether in-office or remote. Our cloud-based user activity monitoring platform collects and analyzes data and provides insights that help mid-market enterprises be more productive and compliant. We have more than 7,500 customers and over 100,000 users of our free version. The Position & Responsibilities: As an account executive, you will become an expert in ActivTrak products, platform, and tools. Our account executives make warm calls to our prospects and sell them on our solutions through a consultative approach. They also receive inbound warm leads for product evaluation requests, inbound warm leads for customers who have downloaded trial versions of our products, and/or inbound warm leads for pricing requests. They provide superior customer service in assisting potential customers during their evaluation process, create quotes and new customer accounts, coordinate with channel partners, and close sales, as well as, identify new business opportunities and channel partnership and local market opportunities. Account executives will conduct online web product demonstrations that are both technical and non-technical, and maintain accurate customer records, and activity and pipeline reports within SFDC. Overall, our account executives have a passion for selling and desire to overachieve. Skills & Experience:Minimum of 2 years in a quota carrying sales role with demonstrated achievementDemonstrated ability to work in a fast paced, ever changing environmentMust be incredibly self-motivated and possess a sense of urgency and desire to leadStrong interpersonal skills and the ability to communicate (oral and written) effectively is absolutely a mustExperience with a high call volume fast paced phone sales environmentDemonstrated ability to convert prospects and close deals by phone while maintaining established sales quotasAbility to understand sales numbers and manage to daily sales metricsAbility to make adjustments to maintain deal velocity and momentumAbility to understand and communicate business conceptsAbility to adapt to changing business issues and requirements and be creative in suggesting new approachesAbility to use Microsoft Office/Exchange, and SFDC Why Should You Apply? Using our proven tech sales model, you will engage directly with decision makers in IT departments in all sized enterprises nationwideAdvancement based on skill development, not tenureDedicated team of peers and leadershipOpportunity to work with and learn from a group of diverse and talented individuals with different backgrounds and cultures Casual office attire Work from homeWork Environment:Position located in Austin and Dallas, TX (remote during COVID-19)Also offered as a remote position (U.S.)Limited travelLimited physical demandsModerate noise levelActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, or age.
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Nov 28th, 2020 12:17AM
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Nov 28th, 2020 12:17AM
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ActivTrak
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private:activtrak
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activtrak.com
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app.trinethire.com
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Nov 29th, 2020 12:00AM
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Senior Software Engineer (Back-End)
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Open
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1301 S Mopac Expressway, STE LL25, Austin, Dallas, or Remote, *, United States of America
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Remote
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*
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USA
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|
|
About Us:ActivTrak is a workforce productivity and analytics platform that helps organizations understand how people work, whether in-office or remote. Our cloud-based user activity monitoring platform collects and analyzes data and provides insights that help mid-market enterprises be more productive and compliant. We have more than 7,500 customers and over 100,000 users of our free version. The Position & Responsibilities:As a senior back-end developer, you are in charge of ensuring that ActivTrak stays online, scales to handle load, and is responsive to the demands of business. Working in a close-knit team you will be expected to code to scale to hundreds of millions of events per day, leverage our petabyte+ of existing data, and support our 150,000+ users as we disrupt the productivity analytics industry. You will be collaborating with teams across engineering to develop a variety of data products and integrations. You thrive in designing and building data pipelines and data integrations to collect, clean, transform, and store large data sets. Also key to the role is a proven track record of designing and building data infrastructure that is reliable, consistent, and performant. Skills & Experience:Strong Python backgroundC# knowledge (e.g. Reflection, Lambda, LINQ, Multithreading)Data Modeling designAPI design/implementation (e.g. Microservices, REST, etc)Serialization (e.g. JSON, XML)Strong SQL experienceExperience in cloud environments (e.g. AWS, Google Cloud Platform)Docker/Containers, KubernetesExperience with batch and stream data processingFamiliarity with bringing Machine Learning to production at scale.NET coreAgile developmentVisual StudioKnowledge Software Development Lifecyle and software development best practicesSoftware source control system, such as Git Why Should You Apply?Opportunity to work with and learn from a group of diverse and talented individuals with different backgrounds and culturesWe promote employee development and growth opportunities. We care where you will be in 3, 5, and 10 years and we're invested in helping you get thereCompetitive compensation packages including company stock options, bonus plan, health and dental plans, and company-sponsored 401k planAnnual rideshare allowanceEmployee referral bonuses to encourage the addition of great new people to the teamThe opportunity to join a flexible remote-friendly team Casual office attire Flexible time off and vacation Work Environment:Position located in Austin or Dallas, TX (locations remote during COVID-19)Also offered as a remote position (U.S.)Limited travelLimited physical demands Moderate noise level ActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, or age.
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Nov 29th, 2020 12:32AM
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Nov 29th, 2020 12:32AM
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ActivTrak
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private:activtrak
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activtrak.com
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app.trinethire.com
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Nov 30th, 2020 12:00AM
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Technical Product Manager - Agent
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Open
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1301 S Mopac Expressway, STE LL25, Austin, Dallas, or Remote, *, United States of America
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Remote
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*
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USA
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|
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About Us:ActivTrak is a workforce productivity and analytics platform that helps organizations understand how people work, whether in-office or remote. Our cloud-based user activity monitoring platform collects and analyzes data and provides insights that help mid-market enterprises be more productive and compliant. We have more than 7,500 customers and over 100,000 users of our free version.The Position & Responsibilities: As the Technical Product Manager - Agent, you will have the opportunity to lead the product direction for our data collection and enrichment platform. Our activity collection agent is lightweight, resilient, highly scalable (currently deployed at 250,000+ computers and growing quickly), and supports Windows, Mac and Chrome. We are looking for a seasoned Technical Product Manager with strong experience managing complex end-point data collection solutions. Lead the vision, prioritization and road map of our Agent solutionsIdentify new areas of opportunity to collect user activity and contextual informationDeeply understand user and customer pain points through constant customer interactionTranslate business needs into requirements and user storiesDefine the metrics, processes and monitoring systems to measure and ensure high reliability of our agents across our customer baseInterface with all functions (Engineering, Customer Success, Sales, Marketing, Operations, etc.) to deliver new versions and supporting tools to marketWork & collaborate with a high performing team of product managers and designersSkills & Experience:6-8 years of experience as a Product Manager with at least 4 years experience managing endpoint data collection agents or productsHands-on expertise on highly technical solutions and infrastructure systems (e.g. operating systems, security, networks, etc.) Curiosity and passion for problem solving (conceptually and analytically)Comfortable with working in ambiguity, but also seek to minimize the unknownGrowth mindset, humility, and a burning desire to own your domain and your workExcellent communication skills with both technical and non-technical audiencesAbility to deal with ambiguity and collaborate with different teams towards mutual goalsExperience technical support and/or systems engineering will be considered a plusBS/BA required, MBA preferredWhy Should You Apply?Learn from a dedicated team of peers and leadership. We value our team of diverse and talented individuals who come from different backgrounds and culturesWe promote employee development and growth opportunities. We care where you will be in 3, 5, and 10 years and we're invested in helping you get thereCompetitive compensation packages including company stock options, bonus plan, health and dental plans, and company-sponsored 401k planAnnual rideshare allowanceEmployee referral bonuses to encourage the addition of great new people to the teamCasual office attire Flexible time off and vacationWork Environment:Position located in Austin or Dallas, TX (remote during COVID-19)Also offered as a remote position (U.S.)Limited travelLimited physical demands Moderate noise levelActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, or age.
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Nov 30th, 2020 12:18AM
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Nov 30th, 2020 12:18AM
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ActivTrak
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|
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private:activtrak
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activtrak.com
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app.trinethire.com
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Dec 25th, 2020 12:00AM
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Customer Success Manager
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Open
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1301 S Mopac Expressway, STE LL25, Austin, Dallas, or Remote, *, United States of America
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Remote
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*
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USA
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|
|
About Us:ActivTrak is a workforce productivity and analytics platform that helps organizations understand how people work, whether in-office or remote. Our cloud-based user activity monitoring platform collects and analyzes data and provides insights that help mid-market enterprises be more productive and compliant. We have more than 7,500 customers and over 100,000 users of our free version.The Position & Responsibilities: As a Customer Success Manager, you play an integral role in ActivTrak’s customer success experience and retention efforts. Responsibilities include building a relationship as a trusted advisor for understanding the solution and collectively ensuring the overall success of a customer. As such a resource, this position will manage the customer journey by first assisting in on-boarding customers by leveraging their strong product knowledge and vast experience to do this at scale. By maintaining a long-term relationship with customers, you will gain an understanding of a customers' business objectives and the impact to the business of fully understanding how employees work and provide guidance to the overall success of the organization. Successful candidates will have excellent relationship building skills and understand how to provide customers with best practices in order to provide customers with value immediately.The Position and Responsibilities: Minimum 2 years experience working in a Customer Success, Account Management, or similar customer-focused role Experience with Salesforce and Outreach is a plusAbility to adapt to changing business issues and requirements and be creative in suggesting new approachesAlways driving to understand customers and their problems deeplyHigh level of organizing your workflows. Understanding what it means to own a customer portfolio and manage your time efficientlyInfluencing all levels of leadership from IT, HR, and C-Level executivesAnticipates customer needs and proactively offers solutions and best practicesExcellent communication (verbal and written) skills, with the ability to present to a diverse audience, internally and externallyWhy Should You Apply?Learn from a dedicated team of peers and leadership. We value our team of diverse and talented individuals who come from different backgrounds and culturesWe promote employee development and growth opportunities. We care where you will be in 3, 5, and 10 years and we're invested in helping you get thereCompetitive compensation packages including company stock options, bonus plan, health and dental plans, and company-sponsored 401k planAnnual rideshare allowanceEmployee referral bonuses to encourage the addition of great new people to the teamCasual office attire Work Environment:Position located in Austin or Dallas, TX (remote during COVID-19)Also offered as a remote position (U.S.)Limited travelLimited physical demands Moderate noise levelActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, or age.
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Dec 24th, 2020 11:43PM
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Dec 24th, 2020 11:43PM
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ActivTrak
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private:activtrak
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activtrak.com
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app.trinethire.com
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Dec 25th, 2020 12:00AM
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Sales Engineer LATAM (Spanish Speaker)
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Open
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1301 S Mopac Expressway, STE LL25, Austin, Dallas, or Remote, *, United States of America
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Remote
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*
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USA
|
|
|
About Us:ActivTrak is a workforce productivity and analytics platform that helps organizations understand how people work, whether in-office or remote. Our cloud-based user activity monitoring platform collects and analyzes data and provides insights that help mid-market enterprises be more productive and compliant. We have more than 7,500 customers and over 100,000 users of our free version.The Position:As a Sales Engineer, you play a vital role in ActivTrak’s new sales and expansion efforts in 2020. Sales Engineer responsibilities include managing the technical relationship between ActivTrak and active prospects. As a trusted advisor, the SE will manage the technical success of these accounts by leveraging their technical and product knowledge to guide customers in the successful deployment and use of ActivTrak products, including throughout the trial process. Successful candidates will have an excellent technical and software foundation, as well as account management experience.Recommended Knowledge:Spanish speakerBachelor’s DegreeStrong written and verbal communication skillsStrong teamwork and collaboration skillsPassionate about building phone-based sales skillsTroubleshooting veracity and the ability to find solutions to customer problemsAn unwillingness to compromise, grit to stay with an issue until it’s resolvedAbility to accurately update customer records and activity within SFDCWhy Should You Apply?Learn from a dedicated team of peers and leadership. We value our team of diverse and talented individuals who come from different backgrounds and culturesWe promote employee development and growth opportunities. We care where you will be in 3, 5, and 10 years and we're invested in helping you get thereCompetitive compensation packages including company stock options, bonus plan, health and dental plans, and company-sponsored 401k planAnnual rideshare allowanceEmployee referral bonuses to encourage the addition of great new people to the teamCasual office attire Flexible time off and vacationFoundational member of the Sales Engineering organizationWork Environment:Position located in Austin and Dallas, TX (remote during COVID-19)Also offered as a remote position (U.S.)Limited travelLimited physical demands Moderate noise levelActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, or age.
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Dec 24th, 2020 11:43PM
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Dec 24th, 2020 11:43PM
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ActivTrak
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private:activtrak
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activtrak.com
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app.trinethire.com
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Dec 25th, 2020 12:00AM
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Technical Support Engineer
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Open
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Remote, Remote, Remote, United States of America
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Remote, Remote
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Remote
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USA
|
|
|
About Us:ActivTrak is a comprehensive cloud-based analytics service that allows businesses to gain insights on and improve employee productivity. As a freemium service easily installed on an employee's desktop to measure activity, the ActivTrak platform provides valuable aggregate data on a company's day-by-day performance, with information displayed on an easy-to-manage dashboard. The company's software is easy to install and data transfer is encrypted, ensuring protection and security. The Position & Responsibilities:As a Technical Support Engineer, you play a crucial role in ensuring ActivTrak's customer success. Technical Support Engineer responsibilities include managing the technical relationship between ActivTrak and customers. As a trusted advisor, the TSE will manage the technical and product knowledge to guide customers in the successful deployment and use of ActivTrak products. Successful candidates will have an excellent technical and software foundation, as well as, experience in a customer-facing role. This is a tier-two position with the expected salary to be between 55k - 65k based on experience. Candidate should have 2- 3 years of experience. Working hours are 8:00am - 5:00pm CST. Skills & Experience:Bachelor’s DegreeStrong written and verbal communication skillsStrong teamwork and collaboration skillsPassionate about improving the customer experience. Finds new ways to elevate the typical “break-fix” TSE role into one of customer advocacy, product improvement ideation, and identifying internal process improvementsTroubleshooting ferocity and the ability to find solutions to customer problems, an unwillingness to compromise, grit to stay with an issue until it’s resolvedExperience with structured query language, including writing select and join queriesUnderstanding of JSON and how to send payloads to target endpoints via webhooks is a plusAbility to accurately and consistently update customer records and the reporting of software defects Why Should You Apply?Foundational member of the Technical Support Engineering organizationAdvancement based on skill development, not tenureA dedicated team of peers and leadershipOpportunity to work with and learn from a group of diverse and talented individuals with different backgrounds and cultures Work Environment:Position located in Austin or Dallas, TX (locations remote during COVID-19)Also offered as a remote position (U.S.)Limited travelLimited physical demands Moderate noise level ActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, or age.
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Dec 24th, 2020 11:43PM
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Dec 24th, 2020 11:43PM
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ActivTrak
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