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private:aefactoryservice
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https://www.glassdoor.com?employer_id=384064
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Mar 21st, 2024 12:00AM
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Open
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Open
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A&E Factory Services
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Appliance Repair Technician
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Oklahoma City, OK
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More than just a Tech, need to be a salesperson
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I really dont have anything to say, pays on time. If have EPA universal or type 1 and 3 can qualify for top pay
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Management is very micromanaging, if sales KPI not hit will cause you to go on a PIP, will travel entire state and out of state with no fore warning till day of.
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-1.0
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NEGATIVE
|
|
|
|
|
0.0
|
2.0
|
1.0
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1.0
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1.0
|
3.0
|
1.0
|
4.0
|
384064
|
Open
|
stop the micro management, having the opposite effect you are wanting
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0.0
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[]
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REGULAR
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No
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Yes
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1.0
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Open
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|
|
Mar 23rd, 2024 10:23PM
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Mar 23rd, 2024 10:23PM
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A&E Factory Service
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|
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private:aefactoryservice
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https://www.glassdoor.com?employer_id=384064
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Mar 4th, 2024 12:00AM
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Open
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Open
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A&E Factory Services
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Customer Service Technician
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Saint Louis, MO
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Toxic and needlessly stressful
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Absolutely the most toxic job I have ever had . Everything is the techs fault and the matrix designed to get promotions and pay raises are impossible to reach more of a sales pusher than a texh
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It’s all bad. Long routes long hour not paid for driving their vans till late at night old vans with mechanical issurs
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-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
|
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
384064
|
Open
|
Get a clue. Turnover is high because of then poor way you treat people and
Lie to get what you want
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0.0
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[]
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REGULAR
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No
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No
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2.0
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Open
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|
|
Mar 6th, 2024 11:57PM
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Mar 6th, 2024 11:57PM
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A&E Factory Service
|
|
|
|
private:aefactoryservice
|
https://www.glassdoor.com?employer_id=384064
|
Feb 29th, 2024 12:00AM
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Open
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Open
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A&E Factory Services
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Technician
|
Wall, NJ
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Appliance Technician
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Full support of management and fair pay
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Worried about the future of the company
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1.0
|
POSITIVE
|
0.0
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NEUTRAL
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|
|
0.0
|
4.0
|
4.0
|
4.0
|
4.0
|
4.0
|
4.0
|
4.0
|
384064
|
Open
|
Use the A&E/Sears tech's before giving work out to sub contractors
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0.0
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[]
|
REGULAR
|
No
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Yes
|
|
4.0
|
Open
|
|
|
Mar 2nd, 2024 12:27AM
|
Mar 2nd, 2024 12:27AM
|
A&E Factory Service
|
|
|
|
private:aefactoryservice
|
https://www.glassdoor.com?employer_id=384064
|
Oct 8th, 2023 12:00AM
|
Open
|
Open
|
A&E Factory Services
|
Technician
|
Glen Burnie, MD
|
|
Decent job depending on what you want to do
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It’s pretty generic work for decent pay. If all you want to do is just show up, do a job, keep your head down and collect a check, I’d say go for it. It is a very mechanical job. Really good for tinkerers who like to take things apart and put them back together again. There is also a sales aspect if you want to add a little bump to your check for renewing policies and selling appliance maintenance products like cleaners etc. Most of the other techs are pretty nice and very helpful. Sometimes depending on your job you may also get to use the company vehicle for minimal personal use.
|
The days can be super long. The push to sell the aforementioned polices can be a bit stressful at times depending on your leadership team. There is little to no room for growth despite qualifications. The leadership team as a whole has a “boots never touch the trail” mentality. They quarterback from an office and don’t understand what goes on out in the field so even if you weren’t performing well they wouldn’t know how to fix it. They just point to top performers and say do what so and so does. This is also reflected in the SOP of what they expect you to do in customer’s homes. The reasoning is because they dont want to have to pay for damages caused by. neglectful techs but so much of the SOP is not practical. You will find a happy medium between what they expect and what is feasible to do. The leadership also sometimes has an air about them as if they are better than you which doesn’t feel the best. The dispatch team is hit or miss. If you get a good rapport with a specific member, lock it in, it will save you headache. Also remember when I said some of the team are good guys, yea some of them are also idiots and don’t be surprised if you get called in to cover some of their work or to hell them finish, of course as a reward for being productive because why else would you be gifted such a gift? Its not uncommon they expect you to go above and beyond the scope of you job with no additional pay or praise for doing so.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
|
|
0.0
|
3.0
|
4.0
|
1.0
|
2.0
|
4.0
|
1.0
|
3.0
|
384064
|
Open
|
I ultimately left because I knew I was qualified for so much more and despite doing the work and having good numbers and wanting to advance there it was never going to be feasible. They looked at me with two heads when I said I had a degree and supervisory experience, despite that being clear as day on my resume. I also got frustrated from my supervisor not listening. I did everything asked of me with little to no pushback and wasn’t a handful to manage but when I have a concern I expect it to be listened to and addressed. I also asked about transfer opportunities and was being fed lies about it being looked into.
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0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
Open
|
|
|
Oct 9th, 2023 06:12AM
|
Oct 9th, 2023 06:12AM
|
A&E Factory Service
|
|
|
|
private:aefactoryservice
|
https://www.glassdoor.com?employer_id=384064
|
Sep 22nd, 2023 12:00AM
|
Open
|
Open
|
A&E Factory Services
|
Refrigerator Repair Technician
|
|
|
Typical corporate but not terrible.
|
|
Company vehicle, paid tools and gas. Over time.
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No management support. No tenure raises at all. Poor training. No continued education. Tech app consistently fails.
|
1.0
|
POSITIVE
|
0.0
|
NEUTRAL
|
-1.0
|
DISAPPROVE
|
0.0
|
3.0
|
2.0
|
3.0
|
3.0
|
3.0
|
1.0
|
4.0
|
384064
|
Open
|
Provide more training and stop focusing everyone and everything on numbers.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Sep 24th, 2023 01:50PM
|
Sep 24th, 2023 01:50PM
|
A&E Factory Service
|
|
|
|
private:aefactoryservice
|
https://www.glassdoor.com?employer_id=384064
|
Sep 17th, 2023 12:00AM
|
Open
|
Open
|
A&E Factory Services
|
Appliance Technician
|
Chicago, IL
|
|
Not bad to learn , better opportunities
|
|
Good resources to equip you to do your job successfully and learn to repair appliances .
|
Company is very stingy when it comes to giving raises, compensation could be better
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
|
|
0.0
|
2.0
|
2.0
|
2.0
|
3.0
|
2.0
|
2.0
|
2.0
|
384064
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
Open
|
|
|
Sep 17th, 2023 10:01PM
|
Sep 17th, 2023 10:01PM
|
A&E Factory Service
|
|
|
|
private:aefactoryservice
|
https://www.glassdoor.com?employer_id=384064
|
May 16th, 2023 12:00AM
|
Open
|
Open
|
A&E Factory Services
|
|
|
|
They don't care about you
|
|
They pay for some of your tools, and not having to pay for your own gas is nice.
|
Upper management doesn't care about you or your family life. Good luck having a normal schedule, getting home at a good time or keeping pre-made plans
|
|
|
|
|
|
|
0.0
|
2.0
|
1.0
|
2.0
|
2.0
|
2.0
|
1.0
|
2.0
|
384064
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
May 16th, 2023 02:40PM
|
May 16th, 2023 02:40PM
|
A&E Factory Service
|
|
|
|
private:aefactoryservice
|
https://www.glassdoor.com?employer_id=384064
|
Feb 3rd, 2023 12:00AM
|
Open
|
Open
|
A&E Factory Services
|
Refrigerator Repair Technician
|
Hickory, NC
|
|
Prior Military This Company Is For You
|
|
Great people, training, tools to provide in home service for customers. They provide all you need, plus a service van they you take home every night. A company gas card and purchase card is also provided. No out of pocket expenses.
|
Lots of driving some weeks, but if you like driving then this might not be an issue
|
|
|
|
|
|
|
0.0
|
4.0
|
4.0
|
4.0
|
5.0
|
4.0
|
4.0
|
5.0
|
384064
|
Open
|
Routes need to be adjusted and reviewed. At times techs are driving 800-1,000 miles a week. I personally have driven over 1,200 miles in 1 week, and 780 miles in 3 days.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
Open
|
|
|
Feb 6th, 2023 05:01PM
|
Feb 6th, 2023 05:01PM
|
A&E Factory Service
|
|
|
|
private:aefactoryservice
|
https://www.glassdoor.com?employer_id=384064
|
Jan 7th, 2023 12:00AM
|
Open
|
Open
|
A&E Factory Services
|
In-home Service Technician
|
Chico, CA
|
|
Incompetency from every level
|
|
Work provided "calibrated" (if they have them) and noncalibrated tools (again, if they have them). Work provided phone. Work provided van and company cards. Working with other technicians in field (when it happens).
|
Approximately 80% of Northern fleet service vans are inoperable in one way or another, making it extremely difficult to have a smoothly running operation. Impossible to feel good about helping people/fixing appliances when your higher ups only care about sales and commission. Constant degradation when in office. "Banter" is almost never appropriate, racially loaded or misogynistic. Zero work life balance, but somehow you're encouraged to never take overtime while working overtime close to every day. Service ranges included Oregeon and Nevada. Unsafe work conditions not considered in the slightest. Profit to the company is bottom line and you know you're just an extremely replaceable number. I could go on.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
|
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
2.0
|
1.0
|
1.0
|
384064
|
Open
|
Hire competent managers. Don't ask the managers what they could do better, ask their technicians what they expect from their management and go from there.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
4.0
|
Open
|
|
|
Jan 7th, 2023 04:22PM
|
Jan 7th, 2023 04:22PM
|
A&E Factory Service
|
|
|
|
private:aefactoryservice
|
https://www.glassdoor.com?employer_id=384064
|
Dec 1st, 2022 12:00AM
|
Open
|
Open
|
A&E Factory Services
|
Appliance Technician
|
Raleigh, NC
|
|
Random
|
|
Hours, schedule, time with family
|
CPD per month , performance scores
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
|
|
0.0
|
3.0
|
4.0
|
3.0
|
3.0
|
4.0
|
3.0
|
5.0
|
384064
|
Open
|
Fix your CPD per month for training employees
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
Open
|
|
|
Dec 2nd, 2022 04:31PM
|
Dec 2nd, 2022 04:31PM
|
A&E Factory Service
|
|
|