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private:airtable
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airtable.com
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boards.greenhouse.io
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Aug 31st, 2019 12:00AM
|
Director of Customer Experience
|
Open
|
Product Experience
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|
New York, New York, United States
|
New York
|
NY
|
USA
|
Aug 16th, 2019 12:00AM
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|
<p>If you're familiar with Airtable, you know that every customer has that magical<em> ah-ha! </em>moment where they discover the full potential of the product. Airtable's Customer Experience team helps our customers unlock that moment <em>faster</em>.</p>
<p>We serve customers anywhere, anytime, adeptly identifying and responding to their needs. We are their champions, providing effective and empathetic support. It’s not enough to “check boxes” or provide surface-level responses; our team relishes the opportunity to solve hard problems and improve someone’s life with Airtable.</p>
<p>We’re looking for an experienced support leader who can build and grow this team. The ideal candidate has experience scaling and leading customer service organizations, and will be a highly strategic thinker—--able to innovate upon existing conventions and approach the discipline with a creative, “first principles” mindset.</p>
<p>This is a unique opportunity to shape what customer service looks like at Airtable, and to transform a business with a world-class support team. Our Customer Experience team lives within our larger Product Experience team, and collaborates closely with our product specialists. The role can be based out of our San Francisco <em>or</em> New York office.</p>
<h4>What you’ll do</h4>
<ul>
<li>Hire and onboard a team of best-in-class Customer Support Advocates</li>
<li>Lead Support Operations - an existing team focused on creating systems and tools for high-quality, high-efficiency customer interactions</li>
<li>Develop hiring models and a vision for how to best scale support as we 5x → 10x → 100x our customer-base</li>
<li>Implement quality &amp; coaching reviews</li>
<li>Act as a true thought partner to our Head of Product Experience, helping to develop strategic priorities</li>
<li>Translate customer needs into product development opportunities</li>
<li>Develop and mentor your team; match each person's interests and experience with business needs and priorities</li>
</ul>
<h4>Who you are</h4>
<ul>
<li>You're a proven leader with direct experience scaling customer support organizations</li>
<li>You have 7-10 years of professional experience, ideally in a fast-paced environment</li>
<li>You appreciate and value the craft of incredible customer service</li>
<li>You're excited to dive into the numbers and use a healthy mix of quantitative and qualitative data to make decisions</li>
<li>You're (ideally) an avid Airtable customer yourself!</li>
<li>You're both strategic and operational—able to set high-level strategies and effectuate them.</li>
</ul>
<h4>What we offer</h4>
<ul>
<li>Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group.</li>
<li>Learning &amp; Development: we offer a $2,000 per year stipend for your personal career development</li>
<li>Gym Membership: We’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym.</li>
<li>Catered lunches: We have high-quality catered lunches every day and well-stocked kitchens. We'll also reimburse you for any reasonable food expenses incurred while working.</li>
<li>Generous PTO, sick leave, and parental leave</li>
</ul>
<h4>About Airtable</h4>
<p>Airtable's mission is to democratize software creation, similar to the way the Macintosh democratized personal computing. Software is arguably the most important creative medium of the last century, yet most people cannot build their own software. Airtable gives people and companies a “lego kit” they can use to create custom applications on their own, regardless of technical experience.</p>
<p>We’ve raised $170M in venture funding, including most recently <a href="https://protect-us.mimecast.com/s/czeMCYEXQ6U5n64sVOh8t?domain=forbes.com">a 100M Series C</a> from Benchmark, Thrive, and Coatue.</p>
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Aug 30th, 2019 10:23PM
|
Aug 30th, 2019 10:23PM
|
Airtable
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Technology
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Software & Computer Services
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|
private:airtable
|
airtable.com
|
boards.greenhouse.io
|
Aug 31st, 2019 12:00AM
|
Data Scientist
|
Open
|
Engineering
|
|
San Francisco, California, United States
|
San Francisco
|
CA
|
USA
|
Aug 26th, 2019 12:00AM
|
|
<p>Airtable's unique approach to enabling end-user software creation has struck a chord with users across many industries and use cases. Our accelerating growth, coupled with our ambitious product surface area, brings many challenges. As one of the founding members of the Data Science team, you will play a crucial role in shaping the future of Airtable by deepening our understanding of how people use the open-ended toolkit that Airtable offers. You’ll work cross-functionally to identify and answer our most important questions, transforming raw data into understandable and actionable insights.</p>
<h4>What you'll do</h4>
<ul>
<li>Partner with product, marketing, and sales teams to help drive insights, identify opportunities, and understand behavior and long-term trends.</li>
<li>Take a leading role in producing new datasets that unlock business opportunities.</li>
<li>Manage the design and analysis of experiments; develop and socialize a rigorous culture of experimentation throughout the entire company.</li>
<li>Play a foundational role in building a data culture at Airtable through reproducible work, improved processes, and better tooling.</li>
<li>Develop hypotheses and test them with data, rather than solely or primarily attempt to glean patterns from the data already in front of us</li>
<li>Define and monitor key metrics through consistent tracking, KPI’s, and dashboards.</li>
</ul>
<h4>Who you are</h4>
<ul>
<li>You have 2+ years previous experience as a data scientist, data analyst, or data engineer.</li>
<li>You have strong knowledge of statistics and experimental design.</li>
<li>You possess a natural curiosity and strive to uncover the deeper relationships that are not always immediately discoverable.</li>
<li>You have experience writing and optimizing complex SQL queries for large data sets and are familiar with a scientific programming language, such as R or Python.</li>
<li>You are an excellent storyteller and able to communicate your findings with clarity and precision, whether through writing or visualizations.</li>
</ul>
<h4>What we offer</h4>
<ul>
<li>Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group</li>
<li>Learning &amp; Development: we offer a $2,000 per year stipend for your personal career development</li>
<li>Gym Membership: we’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym</li>
<li>Catered lunches: we have high-quality catered lunches every day and well-stocked kitchens. We'll also reimburse you for any reasonable food expenses incurred while working</li>
<li>Generous PTO, sick leave, and parental leave</li>
</ul>
<h4>About Airtable</h4>
<p>Airtable's mission is to democratize software creation, similar to the way the Macintosh democratized personal computing. Software is arguably the most important creative medium of the last century, yet most people cannot build their own software. Airtable gives people and companies a “lego kit” they can use to create custom applications on their own, regardless of technical experience.</p>
<p>We’ve raised $170M in venture funding, including most recently a <a href="https://protect-us.mimecast.com/s/czeMCYEXQ6U5n64sVOh8t?domain=forbes.com" target="_blank">100M Series C</a> from Benchmark, Thrive, and Coatue.</p>
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|
|
|
|
Aug 30th, 2019 10:23PM
|
Aug 30th, 2019 10:23PM
|
Airtable
|
Technology
|
Software & Computer Services
|
|
private:airtable
|
airtable.com
|
boards.greenhouse.io
|
Aug 31st, 2019 12:00AM
|
Customer Success Manager — SF
|
Open
|
Customer Success
|
|
San Francisco, California, United States
|
San Francisco
|
CA
|
USA
|
Aug 30th, 2019 12:00AM
|
|
<p>At Airtable we are passionate about how our product democratizes software creation and empowers anyone to “create anything.” As a Customer Success Manager at Airtable you will have the opportunity to work closely with a variety of clients from Fortune 10 companies, to fast-growing startups, to non-profits and educational institutions. Each customer has unique needs and you act as a trusted business advisor, helping them effectively leverage our product to drive impact in mission critical areas of their organization and transform the way they work.</p>
<p>Within Airtable, Customer Success sits at the nexus of our sales, product, marketing and growth teams helping to drive company growth and transforming the way the world builds software by empowering our customers and inspiring innovation.</p>
<p>Just like Lego blocks, what our customers build with Airtable is much more than the sum of its parts. No team knows this better than our Customer Success Managers, who act as consultative business partners to our largest customers, serving as a bridge between their needs and our product.</p>
<p>Do you thrive consulting closely with customers on their core business objectives? Are you looking for truly fascinating and inspiring work, where you'll work alongside an amazing team, harnessing the power of an extraordinary product, for a company with unlimited growth potential?</p>
<h4>What you'll do</h4>
<p>As a Customer Success Manager, you’ll be the point-person responsible for delivering maximum value to our most strategic Enterprise customers.</p>
<ul>
<li>Deliver value to our customers by building trust and maintaining strong relationships, learning about their business priorities, and guiding them on how to best leverage the Airtable platform</li>
<li>Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product</li>
<li>Onboard and assist new enterprise customers, which will require a mastery of Airtable</li>
<li>Simultaneously manage multiple customers who are at different points on the account lifecycle</li>
<li>Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen Airtable proficiency</li>
<li>Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas</li>
</ul>
<h4>Who you are</h4>
<ul>
<li>You have several years of direct client management experience ideally in a Customer Success, Account Management or Sales role at a B2B technology company</li>
<li>You thrive by building long-term relationships and partnering with a range of customers from individual business owners to C-level executives</li>
<li>You are consultative and able to navigate the complexities and needs of clients across industry, size and lifecycle</li>
<li>You are a teacher at heart (or by profession) with the ability to distill technical or complex systems into simpler concepts to empower customers</li>
<li>You are passionate about our overall mission and using Airtable in bespoke ways</li>
<li>You execute with excellence and have a deep track record of creating significant impact for your customers</li>
<li>You are a resourceful and creative problem solver, never losing sight of the “why” behind the “what”</li>
</ul>
<h4>What we offer</h4>
<ul>
<li>Highly competitive compensation including Salary, Bonus and Equity</li>
<li>Full health benefits including medical, vision and dental</li>
<li>Generous Paid Time Off, Sick Leave, Holidays and Parental Leave policies</li>
<li>Learning and Development Annual Stipend</li>
<li>Top-notch workspace with MacBooks, large external monitors, ergonomic chairs, adjustable standing desks, and budget to outfit your workstation to be your most productive</li>
<li>Premium Gym Membership</li>
<li>Pre Tax Commuter Benefits</li>
<li>Daily catered lunches</li>
</ul>
<h4>About Airtable</h4>
<p>Airtable's mission is to democratize software creation. We believe that software stands to be the single most impactful way anyone can bring their ideas to life, yet that few people can actually access it as a creative medium. Airtable enables everyone to experience the power of creating, not just using, software.<br> <br> Headquartered in San Francisco, Airtable has raised $170M in venture funding to date, most recently a $100M Series C from Benchmark, Thrive, and Coatue.</p>
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|
|
|
Aug 30th, 2019 10:23PM
|
Aug 30th, 2019 10:23PM
|
Airtable
|
Technology
|
Software & Computer Services
|
|
private:airtable
|
airtable.com
|
boards.greenhouse.io
|
Aug 31st, 2019 12:00AM
|
Account Executive — SF
|
Open
|
Sales
|
|
San Francisco, California, United States
|
San Francisco
|
CA
|
USA
|
Aug 30th, 2019 12:00AM
|
|
<p>At Airtable we are passionate about how our product democratizes software creation and empowers anyone to “create anything.” As an Account Executive at Airtable you will have the opportunity to work closely with a variety of Enterprise clients and strategic accounts across the Fortune 500 globally. Each client has unique needs and you act as a trusted business advisor, helping them effectively leverage our product to drive maximum impact for their business.</p>
<p>Just like Lego blocks, what our customers can build with Airtable is virtually limitless. This opens up all sorts of exciting possibilities for our Sales team in terms of who are potential customer is. As a result, the demand for our product has outpaced the capacity of our sales team. <br> <br> Do you thrive working closely with strategic accounts on their unique business needs? Are you looking for some truly fascinating work, where you'll work alongside a best in class team, harnessing the power of an extraordinary product, for a company with unlimited growth potential?</p>
<h4>What you'll do</h4>
<p>As an Account Executive you'll help drive growth through new logo acquisition, penetration of key verticals and expansion within existing customers.</p>
<ul>
<li>Build relationships with executives at all levels (in all industries) in order to close deals</li>
<li>Lead the full sales-cycle, from initial interest to deal close and coordinate collaboration cross-functionally with Customer Success, Technical Solutions, etc.</li>
<li>Consult with prospects and existing customers regarding business objectives and requirements, frame the value of Airtable as a differentiated solution for those goals</li>
<li>Model a wide range of use cases in which Airtable can drive business transformation across different industries</li>
<li>Prioritize opportunities and manage a high volume of inbound and outbound email efficiently</li>
<li>Think critically about sales insights and data and experiment with new growth tactics</li>
</ul>
<h4>Who you are</h4>
<ul>
<li>You have 4+ years of quota carrying sales experience at a technology company with a minimum of 4 years of closing experience</li>
<li>You thrive partnering with business leaders and executives, developing long term relationships and aligning key stakeholders company-wide at each stage of the sales lifecycle</li>
<li>You are consultative and able to navigate the complexities and needs of clients across industries, size and lifecycles</li>
<li>You are passionate about our overall mission and how customers can use Airtable</li>
<li>You execute with excellence and have a deep track record of creating significant revenue impact and deep relationships for your organization</li>
<li>You are a resourceful and creative problem solver when discovering the business needs of your customer and understanding how Airtable plugs into the bigger picture for them</li>
</ul>
<h4>What we offer</h4>
<ul>
<li>Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group</li>
<li>Learning &amp; Development: we offer a $2,000 per year stipend for your personal career development</li>
<li>Gym Membership: we’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym</li>
<li>Catered lunches: we have high-quality catered lunches every day and well-stocked kitchens. We'll also reimburse you for any reasonable food expenses incurred while working</li>
<li>Generous PTO, sick leave, and parental leave</li>
</ul>
<h4>About Airtable</h4>
<p>Airtable's mission is to democratize software creation. We believe that software stands to be the single most impactful way anyone can bring their ideas to life, yet that few people can actually access it as a creative medium. Airtable enables everyone to experience the power of creating, not just using, software.<br> <br> Headquartered in San Francisco, Airtable has raised $170M in venture funding to date, most recently a $100M Series C from Benchmark, Thrive, and Coatue.</p>
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|
|
|
|
Aug 30th, 2019 10:23PM
|
Aug 30th, 2019 10:23PM
|
Airtable
|
Technology
|
Software & Computer Services
|
|
private:airtable
|
airtable.com
|
boards.greenhouse.io
|
Aug 31st, 2019 12:00AM
|
Associate Customer Success Manager — NYC
|
Open
|
Customer Success
|
|
New York, New York, United States
|
New York
|
NY
|
USA
|
Aug 30th, 2019 12:00AM
|
|
<p>At Airtable we are passionate about how our product democratizes software creation and empowers anyone to “create anything.” As a Customer Success Manager at Airtable you will have the opportunity to work closely with a variety of clients from Fortune 10 companies, to fast-growing startups, to non-profits and educational institutions. Each customer has unique needs and you act as a trusted business advisor, helping them effectively leverage our product to drive impact in mission critical areas of their organization and transform the way they work.</p>
<p>Within Airtable, Customer Success sits at the nexus of our sales, product, marketing and growth teams helping to drive company growth and transforming the way the world builds software by empowering our customers and inspiring innovation.</p>
<p>Just like Lego blocks, what our customers build with Airtable is much more than the sum of its parts. No team knows this better than our Customer Success Managers, who act as consultative business partners to our largest customers, serving as a bridge between their needs and our product.</p>
<p>Do you thrive consulting closely with customers on their core business objectives? Are you looking for truly fascinating and inspiring work, where you'll work alongside an amazing team, harnessing the power of an extraordinary product, for a company with unlimited growth potential?</p>
<h4>What you'll do</h4>
<p>As an Associate Customer Success Manager, you’ll be the point-person responsible for delivering maximum value to our Mid-Market and Enterprise customers.</p>
<ul>
<li>Deliver value to our customers by building trust and maintaining strong relationships, learning about their business priorities, and guiding them on how to best leverage the Airtable platform</li>
<li>Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product</li>
<li>Onboard and assist new enterprise customers, which will require a mastery of Airtable</li>
<li>Simultaneously manage multiple customers who are at different points on the account lifecycle</li>
<li>Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen Airtable proficiency</li>
<li>Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas</li>
</ul>
<h4>Who you are</h4>
<ul>
<li>You have 1-2 years of direct client management experience ideally in a Customer Success, Account Management or Sales role at a B2B technology company</li>
<li>You thrive by building long-term relationships and partnering with a range of customers from individual business owners to C-level executives</li>
<li>You are consultative and able to navigate the complexities and needs of clients across industry, size and lifecycle</li>
<li>You are a teacher at heart (or by profession) with the ability to distill technical or complex systems into simpler concepts to empower customers</li>
<li>You are passionate about our overall mission and using Airtable in bespoke ways</li>
<li>You execute with excellence and have a deep track record of creating significant impact for your customers</li>
<li>You are a resourceful and creative problem solver, never losing sight of the “why” behind the “what”</li>
</ul>
<h4>What we offer</h4>
<ul>
<li>Highly competitive compensation including Salary, Bonus and Equity</li>
<li>Full health benefits including medical, vision and dental</li>
<li>Generous Paid Time Off, Sick Leave, Holidays and Parental Leave policies</li>
<li>Learning and Development Annual Stipend</li>
<li>Top-notch workspace with MacBooks, large external monitors, ergonomic chairs, adjustable standing desks, and budget to outfit your workstation to be your most productive</li>
<li>Premium Gym Membership</li>
<li>Pre Tax Commuter Benefits</li>
<li>Daily catered lunches</li>
</ul>
<h4>About Airtable</h4>
<p>Airtable's mission is to democratize software creation. We believe that software stands to be the single most impactful way anyone can bring their ideas to life, yet that few people can actually access it as a creative medium. Airtable enables everyone to experience the power of creating, not just using, software.<br> <br> Headquartered in San Francisco, Airtable has raised $170M in venture funding to date, most recently a $100M Series C from Benchmark, Thrive, and Coatue.</p>
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|
|
|
|
Aug 30th, 2019 10:23PM
|
Aug 30th, 2019 10:23PM
|
Airtable
|
Technology
|
Software & Computer Services
|
|
private:airtable
|
airtable.com
|
boards.greenhouse.io
|
Sep 1st, 2019 12:00AM
|
Senior Lifecycle Marketing Manager
|
Open
|
Marketing
|
|
San Francisco, California, United States
|
San Francisco
|
CA
|
USA
|
Jul 29th, 2019 12:00AM
|
|
<p>At Airtable, we believe that software stands to be the single most impactful way anyone can bring their ideas to life, yet few people have access to it as a creative medium. Airtable enables everyone to experience the power of creating, not just using, software. We have customers from every industry, in every function, who are making, building, and doing more on Airtable for almost any use case you can imagine. We want to empower everyone in the world to create.</p>
<p>Marketing is critical to achieving this goal. Airtable is looking for a Lifecycle Marketing Manager to own email and Lifecycle Marketing strategy, experimentation and optimization. As a highly analytical, deeply collaborative and user-focused marketer, you’ll be responsible for evaluating and implementing our Marketing systems, partnering with Data Science to track, maintain and optimize our most important Marketing channels, and working closely with Product Marketing to create onboarding, engagement and retention campaigns to increase customer conversion and expansion. You will be a key player in a new center of excellence that we’re building in the Marketing organization at Airtable.</p>
<h4>What you'll do</h4>
<ul>
<li>Partner closely with the Marketing team to gather user insight about high priority audiences. Leverage that insight to create, execute, and iterate on a Lifecycle Marketing strategy to acquire new users and increase retention. </li>
<li>Get to know and understand our customer funnel and lifecycle. Partner closely with data science and Product Marketing to identify gaps and uncover opportunities to improve KPIs across the funnel.</li>
<li>Develop and oversee lead generation and nurture tactics to assist sales, connecting the dots between the sales process and the customer lifecycle.</li>
<li>Own day to day management and optimization of our Lifecycle Marketing channels (email to start, quickly expanding into initiatives like welcome kits, etc).</li>
<li>Drive growth through rigorous experimentation and analysis.</li>
<li>Leverage existing tools (and help build new ones!) to monitor the efficacy and health of our email and other Marketing campaigns. Regularly report on KPIs (like deliverability, opens, clicks, activity lift, revenue lift etc.) to the Marketing team and the executive team.</li>
<li>Identify key opportunities for innovation. Build a pipeline of Lifecycle Marketing experiments that you will launch, measure and iterate on.</li>
<li>Deliver insights to partner teams like Marketing, Product, Sales and Success, Engineering and Design.</li>
</ul>
<h4>Who you are</h4>
<ul>
<li>5+ years of experience in Lifecycle Marketing or Marketing operations</li>
<li>Strong business acumen and quantitative analytical skills. Experience with SQL a plus!</li>
<li>Experience creating successful nurture and engagement strategies, running A/B tests, and optimizing customer funnels through experimentation.</li>
<li>Scrappy and resourceful when facing challenges of all types i.e. “no problem too small, no problem too large”.</li>
<li>Bonus points if you have familiarity with freemium or self-serve business models.</li>
<li>Low ego, collaborative, and a fast learner.</li>
<li>A mission-driven marketer and creative problem-solver. You are attracted to tackling big, complex problems (read: opportunities!).</li>
</ul>
<h4>What we offer</h4>
<ul>
<li>Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group.</li>
<li>Learning &amp; Development: we offer a $2,000 per year stipend for your personal career development</li>
<li>Gym Membership: We’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym.</li>
<li>Catered lunches: We have high-quality catered lunches every day and well-stocked kitchens. We'll also reimburse you for any reasonable food expenses incurred while working.</li>
<li>Generous PTO, sick leave, and parental leave</li>
</ul>
<h4>About Airtable</h4>
<p>Airtable's mission is to democratize software creation. We believe that software stands to be the single most impactful way anyone can bring their ideas to life, yet that few people can actually access it as a creative medium. Airtable enables everyone to experience the power of creating, not just using, software.</p>
<p>Headquartered in San Francisco, Airtable has raised $170M in venture funding to date, most recently a $100M Series C from Benchmark, Thrive, and Coatue.</p>
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|
|
|
|
Aug 31st, 2019 10:22PM
|
Aug 31st, 2019 10:22PM
|
Airtable
|
Technology
|
Software & Computer Services
|
|
private:airtable
|
airtable.com
|
boards.greenhouse.io
|
Sep 1st, 2019 12:00AM
|
Performance Marketing Manager
|
Open
|
Marketing
|
|
San Francisco, California, United States
|
San Francisco
|
CA
|
USA
|
Jul 29th, 2019 12:00AM
|
|
<p>At Airtable, we believe that software stands to be the single most impactful way anyone can bring their ideas to life, yet few people have access to it as a creative medium. Airtable enables everyone to experience the power of creating, not just using, software. We have customers from every industry, in every function, who are making, building, and doing more on Airtable for almost any use case you can imagine. We want to empower everyone in the world to create.</p>
<p>Marketing is critical to achieving this goal. We are seeking a Performance Marketing Manager to own paid Marketing strategy, experimentation and optimization. As a highly analytical, deeply collaborative and user-focused Marketer, you’ll be responsible for overseeing the performance of our campaigns across Google and Facebook, experimenting with new channels, collaborating deeply with marketing and data science to uncover new opportunities for growth, and managing our strategy associated with and relationships to 3rd party vendors and agencies. The ideal candidate will combine their deep understanding SaaS and Performance Marketing fundamentals with a knack for customer psychology to consistently come up with creative new experiments, ranging from new landing pages and ad copy to new audience segments and new channels, to drive growth and ROI.</p>
<h4>What you'll do</h4>
<ul>
<li>Partner closely with the broader Marketing team to gather user insight about high priority audiences. Leverage that insight to create, execute, and iterate on a Performance Marketing strategy to acquire new customers. </li>
<li>Own day to day management and optimization of Google, Facebook, and other potential platforms. </li>
<li>Establish a forecast for each channel, make budget and goal recommendations, and then manage your budget effectively and efficiently. Drive growth across existing and new channels through rigorous experimentation and analysis.</li>
<li>Leverage existing tools (and help build new ones!) to monitor and report on the ROI of our ad spend over time. Regularly report on results and roadblocks to the marketing team and the executive team.</li>
<li>Identify key opportunities for innovation. Build a pipeline of paid acquisition experiments that you will launch, measure and iterate on.</li>
<li>Deliver insights to partner teams like marketing, sales and success, engineering and design.</li>
<li>Manage and maintain relationships with any relevant 3rd party vendors or agencies. Ensure consistent, high-quality work from our existing external partners, and help us determine our vendor strategy moving forward as we scale our efforts.</li>
</ul>
<h4>Who you are</h4>
<ul>
<li>4+ years of experience in developing and executing on user acquisition campaigns across all major channels (especially in a B2B SaaS environment).</li>
<li>Experience managing paid advertising budgets (minimum of $10M/year but preferably more), agencies, and a deep expertise in SEM.</li>
<li>Strong business acumen and quantitative analytical skills. Experience with SQL a plus!</li>
<li>Comfortable combining the quantitative (e.g. funnel performance) and the qualitative (e.g. insights into customer psychology) to uncover opportunities for experimentation.</li>
<li>Experience running A/B tests and optimizing campaigns through experimentation.</li>
<li>Scrappy and resourceful when facing challenges of all types i.e. “no problem too small, no problem too large”.</li>
<li>Bonus points if you have familiarity with freemium or self-serve business models.</li>
</ul>
<h4>What we offer</h4>
<ul>
<li>Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group.</li>
<li>Learning &amp; Development: we offer a $2,000 per year stipend for your personal career development</li>
<li>Gym Membership: We’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym.</li>
<li>Catered lunches: We have high-quality catered lunches every day and well-stocked kitchens. We'll also reimburse you for any reasonable food expenses incurred while working.</li>
<li>Generous PTO, sick leave, and parental leave</li>
</ul>
<h4>About Airtable</h4>
<p>Airtable's mission is to democratize software creation. We believe that software stands to be the single most impactful way anyone can bring their ideas to life, yet that few people can actually access it as a creative medium. Airtable enables everyone to experience the power of creating, not just using, software.</p>
<p>Headquartered in San Francisco, Airtable has raised $170M in venture funding to date, most recently a $100M Series C from Benchmark, Thrive, and Coatue.</p>
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Aug 31st, 2019 10:22PM
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Aug 31st, 2019 10:22PM
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Airtable
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Technology
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Software & Computer Services
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private:airtable
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airtable.com
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boards.greenhouse.io
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Sep 1st, 2019 12:00AM
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Associate Customer Success Manager — SF
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Open
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Customer Success
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San Francisco, California, United States
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San Francisco
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CA
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USA
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Aug 30th, 2019 12:00AM
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<p>At Airtable we are passionate about how our product democratizes software creation and empowers anyone to “create anything.” As a Customer Success Manager at Airtable you will have the opportunity to work closely with a variety of clients from Fortune 10 companies, to fast-growing startups, to non-profits and educational institutions. Each customer has unique needs and you act as a trusted business advisor, helping them effectively leverage our product to drive impact in mission critical areas of their organization and transform the way they work.</p>
<p>Within Airtable, Customer Success sits at the nexus of our sales, product, marketing and growth teams helping to drive company growth and transforming the way the world builds software by empowering our customers and inspiring innovation.</p>
<p>Just like Lego blocks, what our customers build with Airtable is much more than the sum of its parts. No team knows this better than our Customer Success Managers, who act as consultative business partners to our largest customers, serving as a bridge between their needs and our product.</p>
<p>Do you thrive consulting closely with customers on their core business objectives? Are you looking for truly fascinating and inspiring work, where you'll work alongside an amazing team, harnessing the power of an extraordinary product, for a company with unlimited growth potential?</p>
<h4>What you'll do</h4>
<p>As an Associate Customer Success Manager, you’ll be the point-person responsible for delivering maximum value to our Mid-Market and Enterprise customers.</p>
<ul>
<li>Deliver value to our customers by building trust and maintaining strong relationships, learning about their business priorities, and guiding them on how to best leverage the Airtable platform</li>
<li>Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product</li>
<li>Onboard and assist new enterprise customers, which will require a mastery of Airtable</li>
<li>Simultaneously manage multiple customers who are at different points on the account lifecycle</li>
<li>Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen Airtable proficiency</li>
<li>Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas</li>
</ul>
<h4>Who you are</h4>
<ul>
<li>You have 1-2 years of direct client management experience ideally in a Customer Success, Account Management or Sales role at a B2B technology company</li>
<li>You thrive by building long-term relationships and partnering with a range of customers from individual business owners to C-level executives</li>
<li>You are consultative and able to navigate the complexities and needs of clients across industry, size and lifecycle</li>
<li>You are a teacher at heart (or by profession) with the ability to distill technical or complex systems into simpler concepts to empower customers</li>
<li>You are passionate about our overall mission and using Airtable in bespoke ways</li>
<li>You execute with excellence and have a deep track record of creating significant impact for your customers</li>
<li>You are a resourceful and creative problem solver, never losing sight of the “why” behind the “what”</li>
</ul>
<h4>What we offer</h4>
<ul>
<li>Highly competitive compensation including Salary, Bonus and Equity</li>
<li>Full health benefits including medical, vision and dental</li>
<li>Generous Paid Time Off, Sick Leave, Holidays and Parental Leave policies</li>
<li>Learning and Development Annual Stipend</li>
<li>Top-notch workspace with MacBooks, large external monitors, ergonomic chairs, adjustable standing desks, and budget to outfit your workstation to be your most productive</li>
<li>Premium Gym Membership</li>
<li>Pre Tax Commuter Benefits</li>
<li>Daily catered lunches</li>
</ul>
<h4>About Airtable</h4>
<p>Airtable's mission is to democratize software creation. We believe that software stands to be the single most impactful way anyone can bring their ideas to life, yet that few people can actually access it as a creative medium. Airtable enables everyone to experience the power of creating, not just using, software.<br> <br> Headquartered in San Francisco, Airtable has raised $170M in venture funding to date, most recently a $100M Series C from Benchmark, Thrive, and Coatue.</p>
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Aug 31st, 2019 10:22PM
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Aug 31st, 2019 10:22PM
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Airtable
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Technology
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Software & Computer Services
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private:airtable
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airtable.com
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boards.greenhouse.io
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Sep 1st, 2019 12:00AM
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Site Reliability Engineer
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Open
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Engineering
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San Francisco, California, United States
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San Francisco
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CA
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USA
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Aug 30th, 2019 12:00AM
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<p>Airtable is a mission-critical system for a diverse set of teams and industries. We build our platform to scale, stay resilient, and deliver delightful user experience all around. Our infrastructure requires thorough thinking, deep research into how things work, and rigorous coding. Our mission is ambitious, but we like to keep our infrastructure simple.</p>
<p>As one of the first dedicated site reliability engineers at Airtable, you will play a critical role in scaling and refining our operational practices. Site reliability engineering begins with building solid automation across the software delivery process, including configuration, provisioning, testing, deployment, and beyond. SREs will also work with software engineers to help understand the way their code behaves in production, and build nontrivial internal tooling to enable this. We also strive for a strong security posture, and SRE will help define and implement operational practices that protect our users. Lastly, of course, our operations team is the last line of defense when incidents happen, and SREs will be part of the team that responds to them.</p>
<h4>What you'll do</h4>
<ul>
<li>Automate everything: deploys, rollbacks, database provisioning, failovers, and everything in between.</li>
<li>Design and implement monitoring tooling across the stack, and optimize systems for uptime, performance, and reliability based on the data gathered by this tooling.</li>
<li>Design and write tests that investigate how our infrastructure handles failure and scaling.</li>
<li>Research hot-off-the-press CVEs and implement best practices.</li>
<li>Build occasional product features as appropriate.</li>
<li>Write solid, maintainable code (including a lot of JavaScript) for all of the above.</li>
<li>Manage our Elasticsearch cluster</li>
</ul>
<h4>Who you are</h4>
<ul>
<li>You're painfully thorough, whether it's scripting bulletproof deployment automation, writing a recovery playbook that an engineer can follow without fail at 3 a.m., or digging into logs and monitoring data to find the root of a problem.</li>
<li>You're OK carrying a pager and take it seriously, but you take pride when the pager hasn't rung in the past week.</li>
<li>You've worked with Linux, containers/namespaces, and system automation tools for Unix and cloud platforms.</li>
<li>You have 5+ years of relevant technical experience, including significant experience with site reliability/devops or server infrastructure engineering.</li>
</ul>
<h4>What we offer</h4>
<ul>
<li>Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group</li>
<li>Learning &amp; Development: we offer a $2,000 per year stipend for your personal career development</li>
<li>Gym Membership: we’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym</li>
<li>Catered lunches: we have high-quality catered lunches every day and well-stocked kitchens. We'll also reimburse you for any reasonable food expenses incurred while working</li>
<li>Generous PTO, sick leave, and parental leave</li>
</ul>
<h4>About Airtable</h4>
<p>Airtable's mission is to democratize software creation. We believe that software stands to be the single most impactful way anyone can bring their ideas to life, yet that few people can actually access it as a creative medium. Airtable enables everyone to experience the power of creating, not just using, software. Headquartered in San Francisco, Airtable has raised $170M in venture funding to date, most recently a <a href="https://protect-us.mimecast.com/s/czeMCYEXQ6U5n64sVOh8t?domain=forbes.com" target="_blank">100M Series C</a> from Benchmark, Thrive, and Coatue.</p>
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Aug 31st, 2019 10:22PM
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Aug 31st, 2019 10:22PM
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Airtable
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Technology
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Software & Computer Services
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|
private:airtable
|
airtable.com
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boards.greenhouse.io
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Sep 1st, 2019 12:00AM
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Enterprise Account Executive — SF
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Open
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Sales
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|
San Francisco, California, United States
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San Francisco
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CA
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USA
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Aug 30th, 2019 12:00AM
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|
<p>At Airtable we are passionate about how our product democratizes software creation and empowers anyone to “create anything.” As an Enterprise Account Executive at Airtable you will have the opportunity to work closely with a variety of Enterprise clients and strategic accounts across the Fortune 500 globally. Each client has unique needs and you act as a trusted business advisor, helping them effectively leverage our product to drive maximum impact for their business.</p>
<p>Just like Lego blocks, what our customers can build with Airtable is virtually limitless. This opens up all sorts of exciting possibilities for our Sales team in terms of who are potential customer is. As a result, the demand for our product has outpaced the capacity of our sales team. <br> <br> Do you thrive working closely with strategic accounts on their unique business needs? Are you looking for some truly fascinating work, where you'll work alongside a best in class team, harnessing the power of an extraordinary product, for a company with unlimited growth potential?</p>
<h4>What you'll do</h4>
<p>As a Senior Account Executive you'll help drive growth through new logo acquisition, penetration of key verticals and expansion within existing customers.</p>
<ul>
<li>Build relationships with executives at all levels (in all industries) in order to close deals</li>
<li>Lead the full sales-cycle, from initial interest to deal close and coordinate collaboration cross-functionally with Customer Success, Technical Solutions, etc.</li>
<li>Consult with prospects and existing customers regarding business objectives and requirements, frame the value of Airtable as a differentiated solution for those goals</li>
<li>Model a wide range of use cases in which Airtable can drive business transformation across different industries</li>
<li>Prioritize opportunities and manage a high volume of inbound and outbound email efficiently</li>
<li>Think critically about sales insights and data and experiment with new growth tactics</li>
</ul>
<h4>Who you are</h4>
<ul>
<li>You have 6+ years of quota carrying sales experience at a technology company with a minimum of 4 years of closing experience</li>
<li>You thrive partnering with business leaders and executives, developing long term relationships and aligning key stakeholders company-wide at each stage of the sales lifecycle</li>
<li>You are consultative and able to navigate the complexities and needs of clients across industries, size and lifecycles</li>
<li>You are passionate about our overall mission and how customers can use Airtable</li>
<li>You execute with excellence and have a deep track record of creating significant revenue impact and deep relationships for your organization</li>
<li>You are a resourceful and creative problem solver when discovering the business needs of your customer and understanding how Airtable plugs into the bigger picture for them</li>
</ul>
<h4>What we offer</h4>
<ul>
<li>Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group</li>
<li>Learning &amp; Development: we offer a $2,000 per year stipend for your personal career development</li>
<li>Gym Membership: we’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym</li>
<li>Catered lunches: we have high-quality catered lunches every day and well-stocked kitchens. We'll also reimburse you for any reasonable food expenses incurred while working</li>
<li>Generous PTO, sick leave, and parental leave</li>
</ul>
<h4>About Airtable</h4>
<p>Airtable's mission is to democratize software creation. We believe that software stands to be the single most impactful way anyone can bring their ideas to life, yet that few people can actually access it as a creative medium. Airtable enables everyone to experience the power of creating, not just using, software.<br> <br> Headquartered in San Francisco, Airtable has raised $170M in venture funding to date, most recently a $100M Series C from Benchmark, Thrive, and Coatue.</p>
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Aug 31st, 2019 10:22PM
|
Aug 31st, 2019 10:22PM
|
Airtable
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Technology
|
Software & Computer Services
|