|
private:broadly
|
https://www.glassdoor.com?employer_id=1013679
|
Jan 2nd, 2021 12:00AM
|
Open
|
Open
|
Broadly
|
Customer Care
|
Oakland, CA
|
|
Friendly not Friends
|
|
Coworkers are genuinely good people attempting to get their job down and bring the best value to the customer,
|
Management set unrealistic expectations during my time at Broadly. This led me to leave the company.
|
-1.0
|
NEGATIVE
|
0.0
|
NEUTRAL
|
0.0
|
NO_OPINION
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
|
1013679
|
Open
|
Be more attentive to the needs of employees and their professional growth.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
1.0
|
|
|
|
Jan 11th, 2021 06:59PM
|
Jan 11th, 2021 06:59PM
|
Broadly
|
Technology
|
Software & Computer Services
|
|
private:broadly
|
https://www.glassdoor.com?employer_id=1013679
|
Dec 2nd, 2020 12:00AM
|
Open
|
Open
|
Broadly
|
Account Executive
|
Oakland, CA
|
|
Great Brand
|
|
Good product that shows results
|
Very little management help when your struggling.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
1.0
|
4.0
|
3.0
|
5.0
|
3.0
|
3.0
|
3.0
|
|
1013679
|
Open
|
Help out your sales reps and check in with them.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
|
|
|
Jan 11th, 2021 06:59PM
|
Jan 11th, 2021 06:59PM
|
Broadly
|
Technology
|
Software & Computer Services
|
|
private:broadly
|
https://www.glassdoor.com?employer_id=1013679
|
Nov 3rd, 2020 12:00AM
|
Open
|
Open
|
Broadly
|
Account Executive
|
Oakland, CA
|
|
A Promising Company, but Left Disappointed As An AE
|
|
Clean and trendy office, great amenities, incredible customer success and web developer team
|
Toxic operations and sales leadership (with the exception of Jillian), toxic sales team (bullying, cattiness, and angry outbursts by petulant men on the sales team), misleading interview process (I was told I would be provided inbound leads and prospects that were never given to me), lack of advertising strategy which exhausts the sales team efforts due to lack of inbound leads, nepotism in giving the minimal inbound leads the company receives from their website only to tenured account executives, extremely high account executive turnover ( and , below market rate salary and commission structure, lack of interdepartmental communication and cooperation, lack of outbound marketing
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
1.0
|
APPROVE
|
1.0
|
2.0
|
3.0
|
3.0
|
2.0
|
2.0
|
2.0
|
|
1013679
|
Open
|
For a company that emphasizes its commitment to culture, identifying areas where management were bullying or not being effective leaders before it was too late and employees quit would behoove the company in the future if it makes it through the pandemic. Put a magnifying glass on the sales team culture going forward--it's a heavily competitive environment where conflict can arise easily if the company isn't careful. It was starting the process of doing internal employee surveys when I left which should rectify that issue going forward. I also recommend focus on business strategy---the sales team was constantly spinning its wheels trying to create its own prospects out of thin air in a heavily competitive market for this type of product. I was one of 3 new account executives that either were wrongfully fired or quit after being bullied by a manager within months of working there. I was terminated for not meeting sales goals that were unrealistic during a holiday and I was terminated mid-month when I was on track to meet the goal. Give reps at least 2 rolling months to make up for a missed goal month; it's not realistic to expect your reps to meet quota every single month; some months will be high, some will be low. Everyone has one bad month, especially when new. I'm bringing in $80K in revenue a month at my current company and brought in an average 1.5 million annual at my previous company, so if I wasn't meeting quota expectations and neither are any of the other reps that aren't being handed leads, it's time to do some self-reflection as a company and exercise some humility. My advice is to create an inbound lead rotation that doesn't favor handing over all the hot leads to management only, providing them to AE's in a fair rotation to give new reps a fighting chance (granted that they pass a demo test and can sell confidently). There were managers that had worked for 5 years being favored and hand-fed deals from hot leads on our website and rumored to be making $2-300K a year in commission when new reps were tirelessly working and flailing to survive without any handouts, or even a list of regular leads that were promised in the interview process. Speaking of leads--don't forbid your sales reps to do prospecting during business hours when you aren't giving them consistent leads; it's an oxymoron to prevent an AE from prospecting--it's necessary for sales success. I was forced to work overtime (for which I was illegally not compensated) during times when I needed more leads and the manager refused to give me any. The auto team is an exception to this feedback--the new manager seemed very positive and supportive of his team, but I didn't work directly with him, so I can't speak to his team in detail. I'd advise sales leadership to take away the qualifier; I spent many hours working hard to bring in thousands of dollars and made $0 in commission in that month due to barely missing quota over Christmas time. I often witnessed AE's holding on and rolling over their deals because of this rule if they got back from vacation too late in the month and couldn't meet quota, invariably not getting paid on the minimal deals they would bring in if they tried. That leads me to my final recommendation: Exercise common sense when evaluating terminating a new employee for not meeting quota during the biggest holiday of the year--especially when that sales rep has a consistent history of exceeding quota on their resume.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
1.0
|
|
|
|
Jan 11th, 2021 06:59PM
|
Jan 11th, 2021 06:59PM
|
Broadly
|
Technology
|
Software & Computer Services
|
|
private:broadly
|
https://www.glassdoor.com?employer_id=1013679
|
Oct 11th, 2020 12:00AM
|
Open
|
Open
|
Broadly
|
Account Executive
|
Oakland, CA
|
|
Hot Mess
|
|
Catered lunch and health benefits
|
Messy company with no direction.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
1.0
|
3.0
|
3.0
|
3.0
|
1.0
|
3.0
|
1.0
|
|
1013679
|
Open
|
Hire quality department heads
|
0.0
|
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|
REGULAR
|
No
|
No
|
|
6.0
|
|
|
|
Jan 11th, 2021 06:59PM
|
Jan 11th, 2021 06:59PM
|
Broadly
|
Technology
|
Software & Computer Services
|
|
private:broadly
|
https://www.glassdoor.com?employer_id=1013679
|
Aug 27th, 2020 12:00AM
|
Open
|
Open
|
Broadly
|
Account Executive
|
Canada
|
CAN
|
The best company I have ever worked!!!
|
|
The People: Some of the best people I have ever met, I met here.
The Product: It is amazing and ever evolving and it definitely felt like we were making a difference for the people with SMB's. This is the best communication platform before, during and after a transaction and definitely the best when it comes to capturing real authentic experiences/reviews online. The BEST!!!
Success: It is very achievable to reach a high amount of success here. It just takes hard work and more importantly a great attitude.
Startup Environment: This has its ups and downs and of course lack of awareness or creativity can come into play. I wouldn't say thats a con, more so staying realistic. Above all, they sincerely cared. Above and beyond for me, Thank You!
If you are a tenured account executive DO NOT disregard this job. Please have the vision to see the growth potential that they always presents. I Love Broadly!
Go Leafs! Go Lakers!
|
Nothing. If you don't like something be the change not the complainer.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
0.0
|
|
1013679
|
Open
|
I am truly grateful! Thank you!
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "Human Resources Manager", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2773465, "responseDateTime": "2020-09-22T07:57:00.093", "translationMethod": null, "response": "Thank you very much for taking the time to leave a review and we are so happy to hear of your great experience as an employee, love of the product, and appreciation of the people! We are so grateful for your time with us and wish you the very best of luck in your future endeavors. And yes - go sports teams! -People Ops", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
Jan 11th, 2021 06:59PM
|
Jan 11th, 2021 06:59PM
|
Broadly
|
Technology
|
Software & Computer Services
|
|
private:broadly
|
https://www.glassdoor.com?employer_id=1013679
|
May 4th, 2020 12:00AM
|
Open
|
Open
|
Broadly
|
Customer Success Manager
|
Oakland, CA
|
|
A Love/Hate Relationship
|
|
The Customer Success team was the best team I have ever worked on. It's known throughout the company as the best team because every single member of it was gregarious, passionate about small businesses and willing to pitch in whenever asked. Truly felt like we were a family.
|
If you're hired, you'll notice almost immediately that transparency is preached heavily. Straight out the gate you feel like you've finally found the tech company you've always wanted because it has heart. The good people at the company truly do have heart and they make the experience wonderful, but then you'll notice Broadly uses that to its advantage to pull the wool over everyone's eyes.
In the 6 months leading up to their 50% reduction in workforce that took place at the end of March 2020, there seemed to be massive changes to the organization on a bi-weekly basis. Each change came with little to no explanation, causing many to worry about the health of Broadly. Occasionally, they would call an all-hands meetings after really big changes but the meetings usually lasted no longer than 5 minutes and consisted of the CEO reading a "heartfelt" speech from her phone. As soon as she was done reading, the meeting would be over. No time for Q&A.
Anyone you talked to, no matter the department, felt a heaviness in the air at the workplace. As the months went on, less information was given, and it felt as if we just had to sit back and watch Broadly dwindle. It wasn't a rare sight to see someone crying in the bathroom or in the stairwell due to lack of clarity or leadership in their role.
And then came the layoffs. All the fears we had about Broadly not truly caring about its employees came into fruition. We had a company wide Zoom meeting where the CEO announced that they would be laying off 50% of the company. She ended the call by saying that all of us would be receiving a zoom link over email as soon as the zoom was over, and that link was the golden ticket to find out if we got to keep our job or not. Well, the links did not come immediately and all at once. They seemed to slowly trickle in, leaving the whole company on slack to anxiously ask each other which link they received.
Overall, I was surprised to see that most of the people who got laid off were Broadly's managers and most tenured people. Some teams were left with only 1 person, and that person was usually the newest and most novice on the team at the time. This tells me that Broadly is seriously struggling financially and that they had to get rid of the people who were getting paid the most. It doesn't really take a rocket scientist to figure that out.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
|
|
5.0
|
3.0
|
5.0
|
3.0
|
1.0
|
1.0
|
1.0
|
|
1013679
|
Open
|
Practice what you preach.
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "Human Resources Manager", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2623376, "responseDateTime": "2020-05-15T09:05:28.78", "translationMethod": null, "response": "Thank you for taking the time to leave this feedback, and your disappointment surrounding the separation is understandable. Everyone has a hard time saying goodbye and adjusting - of course the people directly affected most of all. Separations everywhere are happening because of the global pandemic that is taking its toll on businesses across the world. Broadly cares deeply about all the amazing individuals that make up this company. Mindy and the rest of leadership had to make very difficult choices, and each department was reviewed thoroughly to preserve a diverse selection of leadership, skill, knowledge, tenure, and specialty. No decision was made lightly, as each person was a valued member of the Broadly community. \n\nWe truly wish you the very best of luck, and if there is anything further you would like to discuss about your situation, or any assistance we can provide to help you find your next work home, please reach out anytime to hr@broadly.com. Hope you and your family are all well during this time, and thanks again for leaving your feedback.", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
Jan 11th, 2021 06:59PM
|
Jan 11th, 2021 06:59PM
|
Broadly
|
Technology
|
Software & Computer Services
|
|
private:broadly
|
https://www.glassdoor.com?employer_id=1013679
|
Apr 13th, 2020 12:00AM
|
Open
|
Open
|
Broadly
|
Sales Development Manager
|
Oakland, CA
|
|
Couldn't have asked for more!
|
|
I was unfortunately impacted by COVID-19 layoffs at Broadly, but I couldn't have asked for a better working environment and team of colleagues! Everyone at Broadly pitches in and does what's best for our customers, even if hard decisions have to be made.
Some of the pros:
-Collaborative working environment
-Leadership who really cares
-Autonomy to make leadership decisions
-Approachable executives
-Conscious decisions to ensure a diverse and inclusive workplace
-Overall fun office environment in the heart of downtown Oakland
-DOGS!
|
Nothing that I can think of!
|
1.0
|
POSITIVE
|
0.0
|
NEUTRAL
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
|
1013679
|
Open
|
Thanks so much for the opportunity! Mindy, Marc, Matt, Nadia, Jillian, Sandra, Mike, Krystal, Elsie, and everyone else, you all are an awesome team. Broadly has the right people in place to get through this time of uncertainty.
We will all get through this, I hope you all have an opportunity to focus on growth and expansion again in the near future! Thanks for the fun and crazy ride :)
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "Human Resources Manager", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2621062, "responseDateTime": "2020-05-14T07:57:04.907", "translationMethod": null, "response": "Hello, and thank you for all your kind words and feedback about what you loved here! Our SDRs had a one-in-a-million manager, and we were so lucky to have her here with us :) Very best of luck to you, and hopefully our paths will cross again soon!", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
No
|
|
1.0
|
|
|
|
Jan 11th, 2021 06:59PM
|
Jan 11th, 2021 06:59PM
|
Broadly
|
Technology
|
Software & Computer Services
|
|
private:broadly
|
https://www.glassdoor.com?employer_id=1013679
|
Apr 10th, 2020 12:00AM
|
Open
|
Open
|
Broadly
|
|
United States
|
USA
|
Great place to work!
|
|
Broadly was a company I had the pleasure to work in. I really enjoyed the friendliness of all colleagues there and the benefits and compensation was acceptable in my standards. I loved what I did when I was with Broadly and will recommend anyone that has goals aligned with them!
|
Nothing I can think of!
|
1.0
|
POSITIVE
|
0.0
|
NEUTRAL
|
1.0
|
APPROVE
|
1.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
|
1013679
|
Open
|
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "Human Resources Manager", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2623308, "responseDateTime": "2020-05-15T08:09:33.507", "translationMethod": null, "response": "Thank you so much for taking the time to write this, and I'm so glad to hear you had such an enjoyable experience working here. Best of luck in your next steps!", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
No
|
|
0.0
|
|
|
|
Jan 11th, 2021 06:59PM
|
Jan 11th, 2021 06:59PM
|
Broadly
|
Technology
|
Software & Computer Services
|
|
private:broadly
|
https://www.glassdoor.com?employer_id=1013679
|
Mar 31st, 2020 12:00AM
|
Open
|
Open
|
Broadly
|
Account Executive
|
Oakland, CA
|
|
Laid off half of work force
|
|
Unlimited vacation
Snacks and food
Great people
|
Lack of learning and development
Laid off half of its work force
Heavy turn around
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
0.0
|
NO_OPINION
|
3.0
|
3.0
|
5.0
|
3.0
|
3.0
|
4.0
|
3.0
|
|
1013679
|
Open
|
Hope the company stays afloat. Best of luck to you all!
|
0.0
|
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|
REGULAR
|
No
|
No
|
|
1.0
|
|
|
|
Jan 11th, 2021 06:59PM
|
Jan 11th, 2021 06:59PM
|
Broadly
|
Technology
|
Software & Computer Services
|
|
private:broadly
|
https://www.glassdoor.com?employer_id=1013679
|
Jan 20th, 2020 12:00AM
|
Open
|
Open
|
Broadly
|
Consignment Inventory Analyst
|
United States
|
USA
|
STAY AWAY!!!
|
|
Free food once a week and snacks in the office.
|
Broadly is the worst company in the world to work at. Stay far away from this company. You will regret it.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
7.0
|
1.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
|
1013679
|
Open
|
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "Human Resources Manager", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2503443, "responseDateTime": "2020-01-30T08:40:19.55", "translationMethod": null, "response": "Thank you for spending the time to leave your feedback. Without knowing your position (we don't have a role called \"Consignment Inventory Analyst\") or any further details, we can only wish you the best of luck in finding a better fit for yourself and hope that if you do have any constructive feedback for Broadly you will send it our way: hr@broadly.com. We're doing our very best, but are far from perfect and appreciate the help in building the best environment we can. Thank you!", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
No
|
|
1.0
|
|
|
|
Jan 11th, 2021 06:59PM
|
Jan 11th, 2021 06:59PM
|
Broadly
|
Technology
|
Software & Computer Services
|