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private:carbonhealth
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https://www.indeed.com/cmp/carbon-health/reviews
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Apr 25th, 2024 11:09PM
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Open
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Open
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Open
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Carbon Health
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Medical Assistant
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San Mateo, CA
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The team keeps me going
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There's a big discrepancy between corporate and those actually in person, please close that gap as its hurting everyone in the company. After they removed Slack and communication between teams and switched to phone calls and emails, it's been harder.
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0.0
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0.0
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3.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Apr 27th, 2024 12:43AM
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Apr 27th, 2024 12:43AM
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Carbon Health
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private:carbonhealth
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https://www.indeed.com/cmp/carbon-health/reviews
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Apr 15th, 2024 07:21AM
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Open
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Open
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Open
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Carbon Health
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Physician Assistant
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California
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|
Changes everyday
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I have been with the company for a while now—initially it was an amazing company to work for, but unfortunately it’s gone downhill. Things change almost weekly. I stay for the convenience and for the pleasant patient population, not for the company.
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1.0
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0.0
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3.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Apr 18th, 2024 12:43AM
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Apr 18th, 2024 12:43AM
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Carbon Health
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private:carbonhealth
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https://www.indeed.com/cmp/carbon-health/reviews
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Apr 9th, 2024 04:27PM
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Open
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Open
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Open
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Carbon Health
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Specialist
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Remote
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Flexible work schedule
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Had great benefits at the time of employment flexible schedule and great communication amongst the team. I was part of one of the companies several layoffs and although unfortunate, they did have a pretty decent severance package that benefited me until I found employment elsewhere.
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0.0
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0.0
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4.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Apr 11th, 2024 12:47AM
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Apr 11th, 2024 12:47AM
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Carbon Health
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|
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private:carbonhealth
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https://www.indeed.com/cmp/carbon-health/reviews
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Apr 6th, 2024 07:58PM
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Open
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Open
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Open
|
Carbon Health
|
Certified Medical Assistant
|
San Francisco Bay Area, CA
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|
I have never been so happy to leave a company....
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There are so many things to say about this company and its culture that is far from positive. I would keep it short but I wanted to express how awful my experience was as a clinical employee. I never wanted to be one to talk down on a company I used to represent, but I really believe people who are considering joining Carbon should know about these experiences and I know many have experienced similarly. Please look elsewhere if you are considering to applying.
I joined Carbon Health because I wanted to expand my clinical skills and learn under various providers. I also aligned with their vision and core values and I was amazed to be able to see a modernized and patient-centric company that’s one goal was to expand access to care. Unfortunately, I quickly realized how disconnected upper management is to their clinic teams. They made decisions that negatively affected clinic teams with a for-profit approach, leading to clinician burnout and patient dissatisfaction.
First, they lacked a proper training system. There was no structure and no process to follow, thus there were gaps in clinic flow. I only had 6 days of training, then after that I was staffed to be the only MA running the clinic with the provider. 6 days of training is not enough to begin doing tasks on your own especially in busy clinics that require in-house procedures. Many of the things I learned was because I had to research on my own, make many mistakes and later be corrected. There were also times when a clinician asked me to perform a procedure that I was not taught while training. Because they under staff clinics, there was no one to reach out for help and instead, I had the clinician teach me which I felt so terrible about because I knew they had so much on their plate already. I was lucky that most clinicians I worked with were so supportive and encouraging to their MAs.
Second, terrible communication between clinic managers and clinic teams. For the time I was there, I had three different clinic managers and was never told who they were nor how to reach them. This also shows how QUICK the employee turn-over rate was. Every shift I worked, something new changed and you would only know if word got around fast enough to you - no one was ever on the same page.
Within one of my first months working at Carbon, I showed up to clinic and I was the only one there. No support staff and no clinician. It was 30 minutes into clinic already and I wasn’t told anything until I contacted someone. Another MA had called out and the clinician that was supposed to come in, didnt. Isn’t it the responsibility of a clinic lead or manager to effectively communicate to their team if there would be disruption to clinic flow?
Third, they began to shorten staff, remove our central support and stopped staffing clinics with the proper technicians. However, they did not change the appointment availability, allowing patients to book a slot that already had 2 or 3 patients scheduled. Carbon also began to stop staffing every clinic with an X-ray technicians, limiting a clinician’s ability to properly assess and evaluate a patient. Even though a clinic did not have a X-ray technician staffed, they would still advertise “X-ray on site” and allow patients to book a slot. The patient would show up, need an Xray and we’d unfortunately have to send them to another clinic that did have X-ray. This is incredibly frustrating to the patient because who would want to travel from clinic to clinic with an injury because your clinic didn’t have Xray on site. Its inconvenient to the patient and disregards the idea of “hassle-free scheduling”.
They also stopped staffing clinics with support staff, who usually have front desk responsibility and shifted those tasks to the MAs without any increase in compensation. This meant that MAs were responsible of front desk duties and back office duties. Tell me how one MA is supposed to take care of the front desk, answer phone calls, triage 3 patients for the same time slot and perform necessary procedures in the span of 15 minutes. How are clinicians supposed to see 3 patients at the same time in 15 minutes? This obviously led to longer patient times and led to many complaints to our staff when none of these decisions were in our control, it was upper management’s. It’s hard to provide the high-quality care Carbon boasts about when they understaff clinics and overload the schedule.
This could have been such a wonderful place to continue to work at, but any concerns that were brought up, there would be no movement or another person would get laid off or fired for speaking their truth. In order to provide the high quality and efficient care they advertise, the clinic teams need to be properly trained, have consistent communication with any changes and have proper staffing to handle a clinic work day. These are all things Carbon lacks and refuses to address because they have become so money driven. I understand that healthcare is still a business, but that shouldn’t disregard a company’s responsibility to adequately take care of their employees and their patients. I know this isn’t impossible for a healthcare company because I currently work for a private clinic that does everything to take care of us yet make the business profitable without sacrificing patient care.
The one thing that Carbon did do really well with was hiring genuine and personable employees, but unfortunately, everyone I have worked with was so unhappy and burnt-out they eventually left like I did.
|
very sweet coworkers, learn a lot of diagnoses and clinical skills
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steep learning curve, inadequate training, no breaks, sometimes couldn't even eat lunch (was not compensated for that), upper management literally does not care for you you're just a body that can fill a clinic for them, so many things...please read this review lol
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0.0
|
0.0
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1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
Apr 10th, 2024 12:45AM
|
Apr 10th, 2024 12:45AM
|
Carbon Health
|
|
|
|
private:carbonhealth
|
https://www.indeed.com/cmp/carbon-health/reviews
|
Mar 28th, 2024 12:31AM
|
Open
|
Open
|
Open
|
Carbon Health
|
Medical Assistant
|
Anaheim Hills, CA
|
|
do not recommend
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Terrible company terrible management. Sometimes clinicians are literally the saving grace, management is ehhh. some good coworkers. work elsewhere also sometimes OT.
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|
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0.0
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0.0
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1.0
|
0.0
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0.0
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0.0
|
0.0
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0.0
|
Mar 29th, 2024 12:41AM
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Mar 29th, 2024 12:41AM
|
Carbon Health
|
|
|
|
private:carbonhealth
|
https://www.indeed.com/cmp/carbon-health/reviews
|
Mar 27th, 2024 05:15PM
|
Open
|
Open
|
Open
|
Carbon Health
|
Clinician
|
California
|
|
Not recommended for clinicians
|
It started off as such a great place with great people. Staff were really valued and appreciated. The clinical leadership team was constantly asking for feedback from staff and asking how the company could be better. But a lot has changed in the last 6-12 months - big changes started to occur mid-2023 and has continued in a downward spiral.
The leadership (likely board members and investors) made some very poor spending decisions early on with their cash and had awful billing procedures in place. Any new business takes 3-5 years before it turns a profit, and one should plan on having the cash to support it during that growth phase. All of their projections showed a new clinic becoming profitable within 6-12 months, which is not realistic. They burned through their cash/investment funds on opening too many new clinics and acquiring other practices. There was also a TON of work that we were never reimbursed for from a billing standpoint. Once corporate realized they were running out of money and investors weren’t going to keep pouring cash in, they panicked.
They started laying people off, cutting necessary resources clinics need (downsizing staff, x-ray services, testing supplies, phone support, central support, communication service - slack), benefits were cut (higher insurance, 401k cut, UpToDate subscription no longer).
• Anyone who asks questions or is an advocate for employees is laid off or terminated.
• They implemented a new staffing model in July 2023 which makes teams chronically understaffed with the promise that when they get to a certain number of patients per day, they’d get to add on another staff member. Then once they actually hit the target, they raised the bar to a higher number and made it impossible for the team to ever get there. So essentially, teams are left understaffed.
• This has created a terrible work environment where staff are burned out, not getting a lunch break, frequent turnover at every position. No one wants to help cover call-outs or extra days.
• Be prepared to have your hours/shifts cut/sent home early, clinic operating hours change on a whim, clinic closures, layoffs with minimal notice / no severance.
• We can't order necessary supplies like strep, covid and flu tests. We're always out of them. They won't even allow us to order gloves!
The main issue is that they have opened up the appointment bookings to an infinite number of appointments at any given time slot. For example, when you start your day, you have 10-15 “appointments” at 9am. They lie to the patients and don’t tell them their appointment is shared with 10+ other people so staff are left trying to explain this to people and get the brunt of the expected response one would get from a patient who has to wait 2+ hours for an “appointment” at clinic opening. It’s OK if the demand is high at certain times, we all understand that, but we also expect the technology to support our teams and not work against them. This is a company that has a cultural tenet of “Be Transparent.” But this process is very deceptive, unethical and lies to patients.
It is obvious the board is doing whatever they can do get the financials to look good enough to sell it off and cash out. This is at the expense of their patients and employees. This is the saddest thing I’ve experienced in healthcare and this is why venture capitalists should not be involved in anything that has to do with taking care of people. Clinic staff don't enjoy working here anymore and I would strongly recommend against working at Carbon Health in its current state.
Advice to management:
-Be transparent with patients and change the phrasing on the website when they are booking an “appointment” that it is rather a place in line. Help set those expectations for clinic teams. The current process is deceptive and unethical.
-Sell off to a company with the financial clout to support and allow clinics the proper time to grow without being short-staffed.
-Scrap your current staffing model and start over. A 2-person clinic team should not exist. It is a model that leads to poor patient/staff experience and has a high turnover rate, and ends up costing more in the long run.
-Bring back x-ray to every clinic. We need proper resources to assess and treat patients. It also helps increase volumes and revenue. Patients with injuries go elsewhere when they find out we don't have xray. You may save a few dollars on the XRT, but lose 5-10 patients/day by not having it. (Save $200 on the XRT, but lose $1000+ worth of office visits / xrays). Patients do not want to go to another site for an xray.
-Stop with the micromanagement. Too many frequent changes.
-Get back to focusing on retaining and caring about your staff.
-Stop trying to push medical decisions that are being guided by financial considerations. It's obvious to every clinician here and a disservice to patients.
|
Excellent coworkers on the ground
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Micromanagement with hour to hour staffing and supplies.
|
2.0
|
0.0
|
1.0
|
2.0
|
1.0
|
1.0
|
3.0
|
1.0
|
Mar 29th, 2024 12:41AM
|
Mar 29th, 2024 12:41AM
|
Carbon Health
|
|
|
|
private:carbonhealth
|
https://www.indeed.com/cmp/carbon-health/reviews
|
Mar 11th, 2024 01:35AM
|
Open
|
Open
|
Open
|
Carbon Health
|
Medical Assistant
|
Los Angeles, CA
|
|
It’s okay.
|
Working here is okay. They have a very flexible schedule. You gain lots of experience if you are new in the field. Most days are busy but manageable (unless we are short staffed).
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|
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0.0
|
0.0
|
3.0
|
0.0
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0.0
|
0.0
|
0.0
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0.0
|
Mar 12th, 2024 12:43AM
|
Mar 12th, 2024 12:43AM
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Carbon Health
|
|
|
|
private:carbonhealth
|
https://www.indeed.com/cmp/carbon-health/reviews
|
Mar 8th, 2024 06:41PM
|
Open
|
Open
|
Open
|
Carbon Health
|
Clinician
|
Los Angeles, CA
|
|
Leadership Makes Job Unbearable
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Leadership likes to put on a happy face but is mostly unsupportive. Not sure if the company fill survive due to constant turnover and only management writing good reviews about outlook.
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Local Staff
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Leadership
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1.0
|
0.0
|
1.0
|
2.0
|
1.0
|
2.0
|
3.0
|
1.0
|
Mar 9th, 2024 11:42PM
|
Mar 9th, 2024 11:42PM
|
Carbon Health
|
|
|
|
private:carbonhealth
|
https://www.indeed.com/cmp/carbon-health/reviews
|
Mar 8th, 2024 02:56PM
|
Open
|
Open
|
Open
|
Carbon Health
|
Nurse Practitioner
|
Township of Howell, NJ
|
|
Great if you like cliques
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This place favors the doctors and their needs over all others. It's a great place to work if you fit into a particular clique. The work flow favors the physicians and you are most assuredly will have notes to finish when you get home. This is an urgent care company owned by a technology company and functions as such. This company does NOT favor employees and DEFINITELY do NOT favor Nurse Practitioners. I would not recommend working for a tech owned healthcare facility based in California.
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Can't think of anything
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Too many to list
|
1.0
|
0.0
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2.0
|
1.0
|
1.0
|
2.0
|
2.0
|
1.0
|
Mar 9th, 2024 11:42PM
|
Mar 9th, 2024 11:42PM
|
Carbon Health
|
|
|
|
private:carbonhealth
|
https://www.indeed.com/cmp/carbon-health/reviews
|
Mar 7th, 2024 11:41PM
|
Open
|
Open
|
Open
|
Carbon Health
|
Billing Specialist
|
Remote
|
|
Just okay
|
I have been with Carbon for so many years. It used to be great with many benefits but they started laying team members off. My numbers were the best but I wasn't promoted because I wasn't close to the manager. To get promoted on the billing team you need to be very close to the manager. There's a lot of backbiting, speak with your co-worker and she will tell everyone. Micromanagement at its peak, despite so many years of being here my supervisor is always on my spreadsheet monitoring my work. One good thing here is that it is easy to request for PTO
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|
|
0.0
|
0.0
|
3.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Mar 8th, 2024 11:41PM
|
Mar 8th, 2024 11:41PM
|
Carbon Health
|
|
|