|
private:compsych
|
https://www.glassdoor.com?employer_id=29641
|
Jan 12th, 2021 12:00AM
|
Open
|
Open
|
ComPsych
|
Claims Specialist
|
United States
|
USA
|
Bad job and low pay
|
|
Benefits coworkers and holiday party
|
Everything. Pay. Account managers. Claims managers. Claims co workers
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
|
29641
|
Open
|
Pay your workers more
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
Jan 20th, 2021 04:30PM
|
Jan 20th, 2021 04:30PM
|
ComPsych
|
|
|
|
private:compsych
|
https://www.glassdoor.com?employer_id=29641
|
Jan 11th, 2021 12:00AM
|
Open
|
Open
|
ComPsych
|
FMLA Account Manager
|
Chicago, IL
|
|
Too much did too little
|
|
Free juices and snacks
Great location
|
Horrible management and no help from upper management or HR
|
-1.0
|
NEGATIVE
|
0.0
|
NEUTRAL
|
0.0
|
NO_OPINION
|
1.0
|
1.0
|
4.0
|
1.0
|
1.0
|
1.0
|
1.0
|
|
29641
|
Open
|
The management needs to change in account services
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
Jan 20th, 2021 04:30PM
|
Jan 20th, 2021 04:30PM
|
ComPsych
|
|
|
|
private:compsych
|
https://www.glassdoor.com?employer_id=29641
|
Jan 6th, 2021 12:00AM
|
Open
|
Open
|
ComPsych
|
Guidance Counselor
|
Chicago, IL
|
|
easy job
|
|
easy friendly environment supportive supervision
|
redundant strict qouta expensive benefits
|
|
|
|
|
|
|
0.0
|
5.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
|
29641
|
Open
|
|
0.0
|
[]
|
PART_TIME
|
No
|
Yes
|
|
0.0
|
|
|
|
Jan 20th, 2021 04:30PM
|
Jan 20th, 2021 04:30PM
|
ComPsych
|
|
|
|
private:compsych
|
https://www.glassdoor.com?employer_id=29641
|
Dec 29th, 2020 12:00AM
|
Open
|
Open
|
ComPsych
|
Guidance Consultant
|
United States
|
USA
|
ROUGH
|
|
the people there are caring kind and empathetic
|
call center, get yelled at for taking a 5min break
|
|
|
|
|
|
|
1.0
|
1.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
|
29641
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
|
|
|
Jan 20th, 2021 04:30PM
|
Jan 20th, 2021 04:30PM
|
ComPsych
|
|
|
|
private:compsych
|
https://www.glassdoor.com?employer_id=29641
|
Dec 10th, 2020 12:00AM
|
Open
|
Open
|
ComPsych
|
FMLA Claims Specialist
|
United States
|
USA
|
Great Place to Work
|
|
understanding, relatable leadership
flexible
work from home options
good benefits
|
pay is somewhat low
not an updated work space (still has cubicles, somewhat dated)
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
4.0
|
5.0
|
5.0
|
4.0
|
4.0
|
5.0
|
|
29641
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
1.0
|
|
|
|
Jan 20th, 2021 04:30PM
|
Jan 20th, 2021 04:30PM
|
ComPsych
|
|
|
|
private:compsych
|
https://www.glassdoor.com?employer_id=29641
|
Nov 30th, 2020 12:00AM
|
Open
|
Open
|
ComPsych
|
FMLA Customer Experience Specialist
|
Orlando, FL
|
|
Great Place!
|
|
Benefits, Staff, Work Life Balance
|
Using personal phone & training length
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
4.0
|
5.0
|
5.0
|
5.0
|
4.0
|
5.0
|
|
29641
|
Open
|
Increase training time in order to full grasp concepts.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
1.0
|
|
|
|
Jan 20th, 2021 04:30PM
|
Jan 20th, 2021 04:30PM
|
ComPsych
|
|
|
|
private:compsych
|
https://www.glassdoor.com?employer_id=29641
|
Nov 24th, 2020 12:00AM
|
Open
|
Open
|
ComPsych
|
FMLA Claims Specialist
|
Chicago, IL
|
|
None
|
|
Team leads are very helpful
|
The bonus structure could be better
|
|
|
|
|
|
|
1.0
|
3.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
|
29641
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
|
|
|
Jan 20th, 2021 04:30PM
|
Jan 20th, 2021 04:30PM
|
ComPsych
|
|
|
|
private:compsych
|
https://www.glassdoor.com?employer_id=29641
|
Nov 24th, 2020 12:00AM
|
Open
|
Open
|
ComPsych
|
FMLA Customer Experience Specialist
|
Chicago, IL
|
|
No
|
|
Blah blah blah and blah
|
Low pay and upper manage ment does not care
|
|
|
|
|
|
|
0.0
|
5.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
|
29641
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
|
|
|
Jan 20th, 2021 04:30PM
|
Jan 20th, 2021 04:30PM
|
ComPsych
|
|
|
|
private:compsych
|
https://www.glassdoor.com?employer_id=29641
|
Nov 19th, 2020 12:00AM
|
Open
|
Open
|
ComPsych
|
Customer Service Representative
|
Chicago, IL
|
|
Lackluster
|
|
Free snack bar and bagels on Friday’s
|
Numbers driven, prefer quantity over quality.
|
|
|
|
|
|
|
1.0
|
1.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
|
29641
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
|
|
|
Jan 20th, 2021 04:30PM
|
Jan 20th, 2021 04:30PM
|
ComPsych
|
|
|
|
private:compsych
|
https://www.glassdoor.com?employer_id=29641
|
Nov 19th, 2020 12:00AM
|
Open
|
Open
|
ComPsych
|
FMLA Customer Experience Specialist
|
Chicago, IL
|
|
Use this as a stepping stone
|
|
Set work schedule, nice secure location, easily accessible by public transportation, free snacks/juice/Friday bagels before Covid), hour lunches, benefits
|
Micromanaging employees, lack of uniform rules (or perhaps it is Team Lead dependent), unnecessary amount of meetings, company focused more on quantity than quality when it comes to how calls are treated, benefits are expensive for what is provided
|
-1.0
|
NEGATIVE
|
1.0
|
POSITIVE
|
0.0
|
NO_OPINION
|
5.0
|
3.0
|
2.0
|
2.0
|
3.0
|
1.0
|
2.0
|
|
29641
|
Open
|
Obviously in a call center environment quantity of calls handled is important. However, all calls are expected to get treated the same. In this pandemic the calls are becoming less injury related and more ICU/death related. A lot of people are having breakdowns and trouble getting through answering questions. As phone reps, we try to offer a little solace but we also have to get kick them off because we don't want to be in yet another meeting talking about overuse of call time. The phones are graded as if we are talking to people about buying a new phone or frivolous item. That just doesn't feel right. I'm not saying don't focus on time because understandably there's thousands of clients. BUT during this pandemic you all may want to take that into account.
The amount of meetings we have is unnecessary. Perhaps it's being done to make the employees feel like we are cared about. Really it is just irritating. We already receive multiple emails daily about updates/procedures. We receive testing emails weekly. Then we receive emails to recap/clarify the answers from the tests. Then meetings/Zooms to discuss the recap emails. Then we receive emails with an overview of our monthly performance and errors (with suggestions on how to improve). Then we have separate meetings/Zooms to talk about those emails. All of this really just feels like micromanaging. Depending on your team lead you may have even more meetings. It's too much.
Your employees are dealing with the pandemic just like the customers we serve. We thank you for allowing us to work from our homes. That said, your phone team spends their days dealing with a variety of people with a variety of issues. We get criers, yellers, cursers, prayers, people calling while hospitalized. It is heavy. During the pandemic, the company is growing. Which means the workload is growing. Now at the beginning of this the company forced us to use two days of our vacation. That way we could have a sort of mental health break. How is that truly helping us? That was time we earned. Time we may have wanted to save for our own illness or a true vacation. Some companies (ex: Home Depot) offered their employees free PTO to use before the year is up. They were aware that their employees also can get stressed out and burnout from the job. They realized that just like the people they serve, they will need a break. Whatever the corporate motives, to the employees it's a God send. It seems like the company genuinely cares. Let's face it, if your employees are miserable they won't stay too long. People will start calling off more as they start looking for other jobs. As an employee assistance/ mental health provider, ComPsych dropped the ball on showing us they care. Better yet I guess they showed us what they DO value because it doesn't seem to be us, the employees.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
|
|
|
Jan 20th, 2021 04:30PM
|
Jan 20th, 2021 04:30PM
|
ComPsych
|
|
|