|
private:dealeron
|
https://www.glassdoor.com?employer_id=736570
|
Apr 10th, 2024 12:00AM
|
Open
|
Open
|
DealerOn
|
Graphic Designer
|
Grand Rapids, MI
|
|
Low pay for industry
|
|
Team Managers cared about you
|
Upper management and board members only seek to keep wages low to appear profitable.
|
|
|
|
|
-1.0
|
DISAPPROVE
|
0.0
|
1.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
736570
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
Open
|
|
|
Apr 13th, 2024 05:24PM
|
Apr 13th, 2024 05:24PM
|
DealerOn
|
Technology
|
Software & Computer Services
|
|
private:dealeron
|
https://www.glassdoor.com?employer_id=736570
|
Mar 19th, 2024 12:00AM
|
Open
|
Open
|
DealerOn
|
Anonymous
|
Maryland City, MD
|
|
Great company to grow with
|
|
this is a really great company to grow with. They invest in their employees
|
There are always going to be cons to every company but I feel as though Dealeron is making an effort to address.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
4.0
|
4.0
|
5.0
|
4.0
|
4.0
|
4.0
|
5.0
|
736570
|
Open
|
Talk to your employees!
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
Open
|
|
|
Mar 21st, 2024 05:43AM
|
Mar 21st, 2024 05:43AM
|
DealerOn
|
Technology
|
Software & Computer Services
|
|
private:dealeron
|
https://www.glassdoor.com?employer_id=736570
|
Mar 15th, 2024 12:00AM
|
Open
|
Open
|
DealerOn
|
Customer Support
|
|
|
STAY AWAY! Red Flags Galore & Horrible Place
|
|
You'll notice the same Pros on any of the real reviews. I say “real” because it is overly obvious how many fake reviews there are posted.
- The people, your co-workers. Not the managers, only your peers.
- Fully remote
- Decent to Good healthcare and 401k benefits
|
I must insist that the cons you see on other real reviews are entirely accurate. You will notice a certain C-suite employee who loves to watch these reviews and post snarky replies. The typically condescending replies speckled with salt, red flag. Remember, those fake reviews they need to post are another red flag.
- Poor pay
- Management is deficient
- Terrible work/life balance in Support
- Relentless work with awful customers
- Working in the auto industry (they're all miserable)
There are simply too many cons to take the time to write down. I'll focus on the big ones with examples.
The spotlight of Cons needs to focus on management. It is absolutely atrocious and epitomizes the stereotypical "worst boss ever". The directors and managers of Support are completely incompetent and out of touch (think US Congress level intelligence). I've watched numerous sub-par employees fail their way into a managing or directing position. If you have a mind of your own, you won't do well here. Though, nothing will change because they fully adhere to whatever agenda that upper management pushes down. Anyone who goes against that? Quick exit.
I know this company in and out and how much it’s changed. The golden days were back in 2014-18. Now the company wants nothing more but to lie to and abuse you for as much work as possible. I mentioned work/life balance as a con. That is because you have managers who are incapable of comprehending that on average there will always been a certain amount of cases in the queue. Imagine receiving team messages every single day about how bad the queue is and that we need all hands on deck. The team ends up being urged to work bonus hours for a queue that’ll never remain at zero. It’s the nature of the business, dealers will always submit cases. Learn how to properly MANAGE your team instead of only cracking the whip and remaining ignorant.
I remember one townhall where the same C-suite employee who replies to all the reviews was going over the new bonus structure. They talked about how much we'll love it. The payout moved to quarterly when it was previous monthly. The amount? Less than what was the monthly bonus pay before the change. When employees ask the hard questions during those townhall meetings, they get deflected. Responded to arrogantly, or think political debate and how politicians get asked questions. They reply with a bunch of nonsense that never actually answered the question.
The company is entirely behind in the industry too. It took them years just to roll out a tiled SRP when every other provider already had that. All the big accounts are leaving too. The model is to just sign up as many new dealer groups as they can to pay the bills until the dealer wises up and moves on. Which equates to endless stress in Support. How is DEV-161 going? You know the custom forms project that'll never happen? You could do a whole stand up comedy routine on how bad it is.
All the good employees leave. Every. Single. One. The few outliers that remain are lucky enough to have worked out a good enough niche for themselves, or simply don't have any other options right now. It's because DealerOn doesn't value you at all. I witnessed someone put in their two weeks only to then be offered a significant amount more money to stay. They didn't stay, which is very telling, and also why does it take you putting in your two weeks to receive the pay you deserve?
Working customer support means you'll be demanded to bend over backwards and some while every other department outside of Support gets coddled regardless of their poor performance. Development team? Breaks stuff all the time. Support always has to deal with Development's mistakes with half as good treatment and pay (at best). This only scratches the surface on this area.
Employee turnover is massive. You will 100% be micro-managed and worked to the bone, and anything less will be seen as poor performance. Oh, and doing everything they ask will net you a 3/5 on your performance review at best, another red flag.
You see? Stay away.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
736570
|
Open
|
I don't have advice for management because they won't listen. I am so happy to have left.
Quit lying to yourself and posting fake reviews. Your HR team is unprofessional and the whole company is like a bunch of children playing office. Again, just look at the replies to these reviews. Anything that management says and does they fully believe is correct. No one can tell them otherwise. Sounds like another red flag, doesn't it?
I have seen this company back when it was just Account Management and Support. I have seen it when teams/accounts were grouped and labeled by colors up till its most recent structure. When they fired a director after completely transitioning out of a ticketing system and successfully launching Salesforce that they still use today. I know what I am talking about. I have left and come back, but this time gone for good.
Support used to have what you could call an “All-Star” roster of individuals. DealerOn could not hope in their wildest dreams to retain those people. Ask yourself, why?
I guess my only real advice is to rest assured that we all know how miserable you are and laugh at you constantly. Go on telling yourself whatever lies you like, it doesn't matter.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
6.0
|
Open
|
|
|
Mar 20th, 2024 01:37AM
|
Mar 20th, 2024 01:37AM
|
DealerOn
|
Technology
|
Software & Computer Services
|
|
private:dealeron
|
https://www.glassdoor.com?employer_id=736570
|
Mar 10th, 2024 12:00AM
|
Open
|
Open
|
DealerOn
|
Customer Success Manager (CSM)
|
|
|
Only choose DO if you want a place to start your career…
|
|
* Remote (truly the only Pro here
* Unlimited PTO (not really unlimited, but I guess this is a "Pro")
* Coworkers (meaning your peers - not team leads or managers)
|
This will be long and may garner a response from the c-suite who will not agree, who will argue my lived experiences, and who will also not utilize any of the feedback to change the company. Pay close attention.
Pay (Some execs will argue that it is market rate, which is mostly true. Starting around $65K is on the lower/middle end of a CSM 2 role, however, without industry experience, they're pushing CSMs into Tier 1 roles. Neither of these tiers (Tier 1 or 2) are liveable wages depending on where and how you live). Bonuses are also practically irrelevant as it's based on the company's performance collectively AND your team. Not usually a problem, but morale is in hell there on the CS side, so typically coworkers do the LEAST which means, you don't EAT.
Management (You can see by the responses to a less than 4 or 5-star rating how c-suite feels when you list your lived experiences there, very....telling. However, I can only speak to the manager I had. New, totalitarian, impersonal, rude, condescending, and apparently still there because they do a good job at meeting numbers. Of course, this is the case when your team is living in a space of inferiority and fear. Not me though! Management turnover is unreal here, especially with BLACK managers). Also, I've never seen a company where the CEOs/Founders are completely uninvolved. DO is a small company in retrospect....not sure why they never had face press to reassure employees of anything. That lack of footprint for a company this small is very telling. Even if once a quarter...something! Anything!
Diversity (If you want to work at a place with no ERGs, no support in place to rectify issues around racial discrimination, tone policing, and more, choose DO! And I can promise you, HR won't do anything. They'll instead breach your confidentiality and share with non-involved people for "perspective". No comfort or safety there at all. You are not a protected group, even with diverse identities.
Work (The CSM role at DealerOn is quite literally a joke. If you want to use this role as a stepping stone to barely understand Customer Success and then magically make the role sound better than what it was for a better company that actually does Customer Success correctly, choose DO. This role is a glamorized Customer Service role. Anyone in it will not tell you differently. The role of a CSM is to partner as a vendor in your customer's business-making decisions. They must trust your product and service collectively. They must see value. Fluffing numbers or not showcasing them at ALL is a good way NOT to create a trusting relationship with/ a customer. This role simply answers support tickets for 80% of the job, the other 20% is the only actual CSM work you do which is building a templated PowerPoint and going over website performance with hopefully good numbers. Again, this is a customer service job. You will live in Salesforce. You are simply, and mostly, technical support. Even worse, the expectations for you to ALWAYS be available are sickening. You have to live in Slack and be responsive in a few minutes or less or they'll claim you went rogue. Sorry for going to the restroom, I guess?
Collaboration (Good luck trying to get the Product Team, SEO/SEM, Dev, or ANY internal partners on an internal call or in front of a customer. Good luck getting a response on Slack! This is one of the WORST aspects of DO and a huge reason why the inside of the company is not good, because collaboration isn’t. Not only are the main product and ancillary products not good - not sure how this company is profitable still - the collaboration is not there to at least reinforce how they plan to make it better for their customers. Until they fix this, I can't imagine the product will ever get better.
If you want to be thrown in the ocean with sharks and no cage, be a CSM a DealerOn. Other teams love it there though! Maybe their perspective helps to increase the barometer of this overall score and make it "better". As for the CS side though, they have significant work to do from mid-level managers, up to the director of the entire program.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
2.0
|
3.0
|
1.0
|
1.0
|
2.0
|
1.0
|
1.0
|
736570
|
Open
|
Listen for change.
Improve the product.
Increase collaboration significantly.
Increase morale.
Humanize employees.
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "Company Admin", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 5291834, "responseDateTime": "2024-03-12T08:29:28.067", "translationMethod": null, "response": "Thank you for your feedback. I disagree with much of what you are saying, though there a kernel of truth in a few of your points. We know can do better and we work hard every day to do so. I do, however, think that you're better off working elsewhere and I wish you well at your next opportunity.\n\nMike Martinez\nCOO, DealerOn", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
No
|
|
2.0
|
Open
|
|
|
Mar 12th, 2024 08:36PM
|
Mar 12th, 2024 08:36PM
|
DealerOn
|
Technology
|
Software & Computer Services
|
|
private:dealeron
|
https://www.glassdoor.com?employer_id=736570
|
Mar 2nd, 2024 12:00AM
|
Open
|
Open
|
DealerOn
|
Software Engineer
|
|
|
Nice Work Culture
|
|
The people in my team was very approachable, committed and smart. Cross team communication was very effective as well.
|
There is still a lot of legacy software that is slowly being refactored
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
|
|
0.0
|
4.0
|
4.0
|
5.0
|
4.0
|
4.0
|
4.0
|
5.0
|
736570
|
Open
|
|
0.0
|
[]
|
CONTRACT
|
No
|
No
|
|
1.0
|
Open
|
|
|
Mar 4th, 2024 06:08AM
|
Mar 4th, 2024 06:08AM
|
DealerOn
|
Technology
|
Software & Computer Services
|
|
private:dealeron
|
https://www.glassdoor.com?employer_id=736570
|
Feb 27th, 2024 12:00AM
|
Open
|
Open
|
DealerOn
|
|
|
|
Great Place to Work
|
|
This company feels like a family. Everyone pitches in and supports one another. The company also puts a lot of effort into listening to employees and actually utilizing their feedback. It's very refreshing.
|
None, just keep listening and growing!
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
736570
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
Open
|
|
|
Feb 29th, 2024 04:21AM
|
Feb 29th, 2024 04:21AM
|
DealerOn
|
Technology
|
Software & Computer Services
|
|
private:dealeron
|
https://www.glassdoor.com?employer_id=736570
|
Feb 5th, 2024 12:00AM
|
Open
|
Open
|
DealerOn
|
CSM II
|
Maryland City, MD
|
|
Love it here!
|
|
Everything. I love everything and everyone here.
|
Some dealers are difficult to deal with it
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
736570
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
Open
|
|
|
Feb 8th, 2024 12:29AM
|
Feb 8th, 2024 12:29AM
|
DealerOn
|
Technology
|
Software & Computer Services
|
|
private:dealeron
|
https://www.glassdoor.com?employer_id=736570
|
Jan 30th, 2024 12:00AM
|
Open
|
Open
|
DealerOn
|
|
|
|
good people
|
|
Good people, good team and flexible work
|
no complaints here, I enjoy the company/job
|
|
|
|
|
|
|
0.0
|
5.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
736570
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Feb 1st, 2024 05:48PM
|
Feb 1st, 2024 05:48PM
|
DealerOn
|
Technology
|
Software & Computer Services
|
|
private:dealeron
|
https://www.glassdoor.com?employer_id=736570
|
Jan 15th, 2024 12:00AM
|
Open
|
Open
|
DealerOn
|
Software Engineer
|
Pittsburgh, PA
|
|
Amazing!
|
|
Love this company and working here
|
I have no cons about DealerOn
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
736570
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
Open
|
|
|
Jan 17th, 2024 09:55PM
|
Jan 17th, 2024 09:55PM
|
DealerOn
|
Technology
|
Software & Computer Services
|
|
private:dealeron
|
https://www.glassdoor.com?employer_id=736570
|
Jan 10th, 2024 12:00AM
|
Open
|
Open
|
DealerOn
|
Customer Success Manager (CSM)
|
|
|
Great Leadership
|
|
Great leadership that cares about the employees
|
A lot of internal meetings
|
|
|
|
|
|
|
0.0
|
5.0
|
5.0
|
5.0
|
4.0
|
5.0
|
5.0
|
5.0
|
736570
|
Open
|
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "Company Admin", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 5172448, "responseDateTime": "2024-01-12T10:47:43.71", "translationMethod": null, "response": "Thank you for the feedback! I am super proud of all of all of our leaders!\n\nI hate excessive meetings. I would love to hear from you where we're misusing time. Please feel free to DM me with your thoughts.\n\nMike Martinez\nCOO, DealerOn", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Jan 13th, 2024 03:32PM
|
Jan 13th, 2024 03:32PM
|
DealerOn
|
Technology
|
Software & Computer Services
|