|
private:decibelinsight
|
www.decibelinsight.com
|
boards.greenhouse.io
|
Dec 24th, 2019 12:00AM
|
DevOps Engineer
|
Open
|
Development
|
|
Denver, CO, United States
|
Denver
|
CO
|
USA
|
Dec 3rd, 2019 12:00AM
|
|
<p>We collect data. A whole load of data from the front end users of websites of some of the world’s biggest brands. That data is expertly processed inside our award winning SaaS platform to create actionable insights for our clients. Quickly, efficiently and accurately – it’s pretty cool.</p>
<p>Our developers have built our scalable and maintainable platform through smart and efficient code, in a culture of automation and technical debt minimisation. We have become one of the world leaders in our tech in just a few short years.</p>
<p>We need more smart people to join us – to take a shared responsibility in constantly looking for better ways to improve the infrastructure and deployment process. Within an Agile environment you will take a shared responsibility in designing and implementing automation solutions including deployment and testing pipelines and infrastructure support services such as monitoring, whilst identifying potential performance bottlenecks and scaling issues.</p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Creating, deploying and supporting development, testing and production environments and continuous integration pipelines</li>
<li>Building systems to automate processes for QA, maintenance, deployment and management of servers and infrastructure</li>
<li>Management and automation of our private VMware platform and AWS-based services.</li>
<li>Helping troubleshoot and investigate platform, OS (Linux) and software issues as they arise</li>
<li>Writing maintainable and extensible code to build and manage infrastructure taking an infrastructure-as-code approach, and participating in code reviews</li>
<li>Bringing forward fresh ideas on how our processes and technology can be improved</li>
</ul>
<p> <strong>Requirements:</strong></p>
<ul>
<li>Experience using cloud technologies, with an emphasis on cloud security.</li>
<li>Demonstrable experience as a DevOps Engineer in a 24x7 uptime environment.</li>
<li>Commercial experience with the Hashicorp stack, Docker, Ansible, Jenkins &amp; ELK stack </li>
<li>Scripting Skills: Strong scripting (e.g. Python) and automation skills.</li>
<li>Operating Systems: Windows and Linux system administration.</li>
</ul>
<p><strong>What’s in it for you?</strong></p>
<ul>
<li><em>Club Decibel</em> takes care of all your non-work needs: Free healthy snacks, Friday drinks and more</li>
<li>An opportunity to expand our existing client portfolio which includes global brands such as British Airways, CVS Caremark, Dun &amp; Bradstreet, Lego, General Motors, General Electric and Experian</li>
<li>You will join a team who put the client at the heart of all of their decisions, giving you the opportunity to make a big impact in the company</li>
<li>Exposure to an exciting, fast growing company with the opportunity to develop your career quickly and where fresh ideas and collaborative working are the norm</li>
<li>Work in a dynamic team with truly passionate individuals</li>
</ul>
|
|
|
|
|
Dec 24th, 2019 01:11AM
|
Dec 24th, 2019 01:11AM
|
Decibel
|
|
|
|
private:decibelinsight
|
www.decibelinsight.com
|
boards.greenhouse.io
|
Jan 1st, 2020 12:00AM
|
DevOps Engineer
|
Open
|
Development
|
|
Denver, CO, United States
|
Denver
|
CO
|
USA
|
Dec 3rd, 2019 12:00AM
|
|
<p>We collect data. A whole load of data from the front end users of websites of some of the world’s biggest brands. That data is expertly processed inside our award winning SaaS platform to create actionable insights for our clients. Quickly, efficiently and accurately – it’s pretty cool.</p>
<p>Our developers have built our scalable and maintainable platform through smart and efficient code, in a culture of automation and technical debt minimisation. We have become one of the world leaders in our tech in just a few short years.</p>
<p>We need more smart people to join us – to take a shared responsibility in constantly looking for better ways to improve the infrastructure and deployment process. Within an Agile environment you will take a shared responsibility in designing and implementing automation solutions including deployment and testing pipelines and infrastructure support services such as monitoring, whilst identifying potential performance bottlenecks and scaling issues.</p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Creating, deploying and supporting development, testing and production environments and continuous integration pipelines</li>
<li>Building systems to automate processes for QA, maintenance, deployment and management of servers and infrastructure</li>
<li>Management and automation of our private VMware platform and AWS-based services.</li>
<li>Helping troubleshoot and investigate platform, OS (Linux) and software issues as they arise</li>
<li>Writing maintainable and extensible code to build and manage infrastructure taking an infrastructure-as-code approach, and participating in code reviews</li>
<li>Bringing forward fresh ideas on how our processes and technology can be improved</li>
</ul>
<p> <strong>Requirements:</strong></p>
<ul>
<li>Experience using cloud technologies, with an emphasis on cloud security.</li>
<li>Demonstrable experience as a DevOps Engineer in a 24x7 uptime environment.</li>
<li>Commercial experience with the Hashicorp stack, Docker, Ansible, Jenkins &amp; ELK stack </li>
<li>Scripting Skills: Strong scripting (e.g. Python) and automation skills.</li>
<li>Operating Systems: Windows and Linux system administration.</li>
</ul>
<p><strong>What’s in it for you?</strong></p>
<ul>
<li><em>Club Decibel</em> takes care of all your non-work needs: Free healthy snacks, Friday drinks and more</li>
<li>An opportunity to expand our existing client portfolio which includes global brands such as British Airways, CVS Caremark, Dun &amp; Bradstreet, Lego, General Motors, General Electric and Experian</li>
<li>You will join a team who put the client at the heart of all of their decisions, giving you the opportunity to make a big impact in the company</li>
<li>Exposure to an exciting, fast growing company with the opportunity to develop your career quickly and where fresh ideas and collaborative working are the norm</li>
<li>Work in a dynamic team with truly passionate individuals</li>
</ul>
|
|
|
|
|
Jan 1st, 2020 01:07AM
|
Jan 1st, 2020 01:07AM
|
Decibel
|
|
|
|
private:decibelinsight
|
www.decibelinsight.com
|
boards.greenhouse.io
|
Jan 4th, 2020 12:00AM
|
Pre Sales Consultant
|
Open
|
Service Delivery (US)
|
|
Denver, CO, United States
|
Denver
|
CO
|
USA
|
Nov 25th, 2019 12:00AM
|
|
<p>We collect data. A whole load of data from the front end users of websites of some of the world’s biggest brands. That data is expertly processed inside our award winning SaaS platform to create actionable insights for our clients. Quickly, efficiently and accurately. <a href="https://www.decibelinsight.com/">Check it out</a> – it’s pretty cool.</p>
<p>Our developers have built our scalable and maintainable platform through smart and efficient code, in a culture of automation and technical debt minimisation. We have become one of the world leaders in our tech in just a few short years.</p>
<p>Right now we are expanding pretty fast and so we need more smart people to join us. As a Pre Sales Consultant within Decibel, you will work as part of our highly-skilled Service Delivery team supporting the Commercial arm of the business. The role is responsible for demonstrating the value of the platform to prospects and helping them to make a purchasing decision. </p>
<p> </p>
<p><strong>To give you a bit more detail…</strong></p>
<ul>
<li>Reporting to the VP of Service Delivery Service you will be responsible for demonstrating our platform to prospects in order to communicate the value tailored to their business and technical requirements.</li>
<li>Work in partnership with the sales team to scope out and deliver proof of concepts (trials) of the technology.</li>
<li>Working closely with the Sales team you will assist in the completion of RFPs.</li>
<li>You will gain an understanding of a client configuration and use this to assist the SD team in preparing for implementations.</li>
<li>You will be capable of managing concurrent pre sales activities.</li>
<li>You will be able to work as part of a larger multi discipline team.</li>
<li>You will be expected to adjust communication to match the relevant technical skills of stakeholders.</li>
<li>You will be proactive and able to contribute to the continual improvement of processes.</li>
</ul>
<p><strong> </strong></p>
<p><strong>Want we want and who you will be?</strong></p>
<ul>
<li>Experience in a client facing role with a background in Pre Sales, Sales or Product Management</li>
<li>Degree or equivalent in Computer Science, or similar subjects.</li>
<li>We have excellent relationships with all of our clients, so strong communication skills are a must.</li>
<li>Have a ‘collaboration mindset’, with both internal and external stakeholders.</li>
<li>Web analytics or CRO experience would be a plus, as would working with tools such as the following:
<ul>
<li>Web Analytics platforms such as Google Analytics and Adobe Analytics</li>
<li>A/B testing tools such as Optimizely or Maxymiser</li>
<li>Voice of Customer tools such as iperceptions or Trustpilot</li>
</ul>
</li>
</ul>
<p> </p>
<p><strong>What’s in it for you?</strong></p>
<ul>
<li><em>Club Decibel</em> takes care of all your non-work needs: Free healthy snacks, Friday drinks and more</li>
<li>An opportunity to expand our existing client portfolio which includes global brands such as British Airways, CVS Caremark, Dun &amp; Bradstreet, Lego, General Motors, General Electric and Experian</li>
<li>You will join a team who put the client at the heart of all of their decisions, giving you the opportunity to make a big impact in the company</li>
<li>Exposure to an exciting, fast growing company with the opportunity to develop your career quickly and where fresh ideas and collaborative working are the norm</li>
<li>Work in a dynamic team with truly passionate individuals</li>
</ul>
<p><strong> </strong></p>
<p><strong>What about us?</strong></p>
<p>Since 2014, Decibel has been on a mission to improve experiences online. How? By enabling the world’s largest companies to understand their customers' digital pain points like never before. Our technology reveals exactly how users behave on websites, and our groundbreaking machine learning algorithms surface the nature of their experiences - be they good or bad, frustrated or engaged.</p>
<p>Recognition of our efforts has come from the highest levels of the tech sector – including the Adobe Marketing Cloud Innovation Award in 2015, and a premier-tier partnership with the Adobe Exchange Program in 2016 – and is testament to the increasing importance of our technology in the wider digital market.</p>
<p>The rich and original insight our platform provides is used by such clients as General Motors, CVS Health, and British Airways. With multiple offices in the US, a dynamic team and cutting-edge technology, this is just the beginning.</p>
|
|
|
|
|
Jan 4th, 2020 01:17AM
|
Jan 4th, 2020 01:17AM
|
Decibel
|
|
|
|
private:decibelinsight
|
www.decibelinsight.com
|
boards.greenhouse.io
|
Nov 2nd, 2019 12:00AM
|
Solutions Engineer
|
Open
|
Service Delivery (UK)
|
|
Denver, CO, United States
|
Denver
|
CO
|
USA
|
Oct 8th, 2019 12:00AM
|
|
<p><strong>Solutions Engineer</strong></p>
<p>We collect data. A whole load of data from the front end users of websites of some of the world’s biggest brands. That data is expertly processed inside our award winning SaaS platform to create actionable insights for our clients. Quickly, efficiently and accurately. <a href="https://www.decibelinsight.com/">Check it out</a> – it’s pretty cool.</p>
<p>Our developers have built our scalable and maintainable platform through smart and efficient code, in a culture of automation and technical debt minimisation. We have become one of the world leaders in our tech in just a few short years.</p>
<p>Right now we are expanding pretty fast and so we need more smart people to join us. As a Solutions Engineer within Decibel, you will work within our highly-skilled Service Delivery team. The role is responsible for the on-boarding of new clients and ensuring that all of their technical needs are met.</p>
<p><strong>Requirement</strong><strong> </strong></p>
<ul>
<li>Reporting to Service Delivery Lead, you will be responsible for ensuring new clients are able to smoothly and seamlessly implement Decibel on their websites and apps.</li>
<li>Working closely with the Customer Success team and Success Planning, you will ensure that implementations are tailored to match with a client's specific needs.</li>
<li>You will be expected to gain an understanding of our client's processes including their website architecture, analytics/testing platforms and tag management systems to ensure that Decibel fits into their management tools and can be embedded organisation-wide.</li>
<li>You will gain an in-depth knowledge of all aspects of a client implementation.</li>
<li>You will be capable of leading concurrent implementations.</li>
<li>You will be able to work as part of a larger implementation team.</li>
<li>As a client's dedicated technical contact, you will be expected to adjust communication to match the relevant technical skills of stakeholders.</li>
<li>You will also work as an escalation point for your named accounts.</li>
<li>You will be proactive and able to contribute to the continual improvement of processes.</li>
<li>You may also be required to respond to ad-hoc technical support queries when required.</li>
</ul>
<p><strong>Requirements</strong></p>
<ul>
<li>A background in Solutions Engineering or Technical Support is required.</li>
<li>Degree or equivalent in Computer Science, or similar subjects.</li>
<li>Our product is implemented directly onto client's websites, so you should be skilled in working with front-end technologies such as HTML, CSS and JavaScript.</li>
<li>We have excellent relationships with all of our clients, so strong communication skills are a must.</li>
<li>Web analytics or CRO experience would be a plus, as would working with tools such as the following:
<ul>
<li>Web Analytics platforms such as Google Analytics and Adobe Analytics</li>
<li>A/B testing tools such as Optimizely or Maxymiser</li>
<li>Voice of Customer tools such as iperceptions or Trustpilot</li>
</ul>
</li>
<li>Experience working with Tag Management Systems would be ideal</li>
<li>You will have experience working in a client-facing environment or role.</li>
<li>Knowledge of native app tracking would also be a plus.</li>
</ul>
<p> </p>
|
|
|
|
|
Nov 2nd, 2019 03:11AM
|
Nov 2nd, 2019 03:11AM
|
Decibel
|
|
|
|
private:decibelinsight
|
www.decibelinsight.com
|
boards.greenhouse.io
|
Nov 7th, 2019 12:00AM
|
Pre Sales Consultant
|
Open
|
Service Delivery (US)
|
|
Denver, CO, United States
|
Denver
|
CO
|
USA
|
Aug 16th, 2019 12:00AM
|
|
<p>We collect data. A whole load of data from the front end users of websites of some of the world’s biggest brands. That data is expertly processed inside our award winning SaaS platform to create actionable insights for our clients. Quickly, efficiently and accurately. <a href="https://www.decibelinsight.com/">Check it out</a> – it’s pretty cool.</p>
<p>Our developers have built our scalable and maintainable platform through smart and efficient code, in a culture of automation and technical debt minimisation. We have become one of the world leaders in our tech in just a few short years.</p>
<p>Right now we are expanding pretty fast and so we need more smart people to join us. As a Pre Sales Consultant within Decibel, you will work as part of our highly-skilled Service Delivery team supporting the Commercial arm of the business. The role is responsible for demonstrating the value of the platform to prospects and helping them to make a purchasing decision. </p>
<p> </p>
<p><strong>To give you a bit more detail…</strong></p>
<ul>
<li>Reporting to the VP of Service Delivery Service you will be responsible for demonstrating our platform to prospects in order to communicate the value tailored to their business and technical requirements.</li>
<li>Work in partnership with the sales team to scope out and deliver proof of concepts (trials) of the technology.</li>
<li>Working closely with the Sales team you will assist in the completion of RFPs.</li>
<li>You will gain an understanding of a client configuration and use this to assist the SD team in preparing for implementations.</li>
<li>You will be capable of managing concurrent pre sales activities.</li>
<li>You will be able to work as part of a larger multi discipline team.</li>
<li>You will be expected to adjust communication to match the relevant technical skills of stakeholders.</li>
<li>You will be proactive and able to contribute to the continual improvement of processes.</li>
</ul>
<p><strong> </strong></p>
<p><strong>Want we want and who you will be?</strong></p>
<ul>
<li>Experience in a client facing role with a background in Pre Sales, Sales or Product Management</li>
<li>Degree or equivalent in Computer Science, or similar subjects.</li>
<li>We have excellent relationships with all of our clients, so strong communication skills are a must.</li>
<li>Have a ‘collaboration mindset’, with both internal and external stakeholders.</li>
<li>Web analytics or CRO experience would be a plus, as would working with tools such as the following:
<ul>
<li>Web Analytics platforms such as Google Analytics and Adobe Analytics</li>
<li>A/B testing tools such as Optimizely or Maxymiser</li>
<li>Voice of Customer tools such as iperceptions or Trustpilot</li>
</ul>
</li>
</ul>
<p> </p>
<p><strong>What’s in it for you?</strong></p>
<ul>
<li><em>Club Decibel</em> takes care of all your non-work needs: Free healthy snacks, Friday drinks and more</li>
<li>An opportunity to expand our existing client portfolio which includes global brands such as British Airways, CVS Caremark, Dun &amp; Bradstreet, Lego, General Motors, General Electric and Experian</li>
<li>You will join a team who put the client at the heart of all of their decisions, giving you the opportunity to make a big impact in the company</li>
<li>Exposure to an exciting, fast growing company with the opportunity to develop your career quickly and where fresh ideas and collaborative working are the norm</li>
<li>Work in a dynamic team with truly passionate individuals</li>
</ul>
<p><strong> </strong></p>
<p><strong>What about us?</strong></p>
<p>Since 2014, Decibel has been on a mission to improve experiences online. How? By enabling the world’s largest companies to understand their customers' digital pain points like never before. Our technology reveals exactly how users behave on websites, and our groundbreaking machine learning algorithms surface the nature of their experiences - be they good or bad, frustrated or engaged.</p>
<p>Recognition of our efforts has come from the highest levels of the tech sector – including the Adobe Marketing Cloud Innovation Award in 2015, and a premier-tier partnership with the Adobe Exchange Program in 2016 – and is testament to the increasing importance of our technology in the wider digital market.</p>
<p>The rich and original insight our platform provides is used by such clients as General Motors, CVS Health, and British Airways. With multiple offices in the US, a dynamic team and cutting-edge technology, this is just the beginning.</p>
|
|
|
|
|
Nov 7th, 2019 12:43AM
|
Nov 7th, 2019 12:43AM
|
Decibel
|
|
|
|
private:decibelinsight
|
www.decibelinsight.com
|
boards.greenhouse.io
|
Nov 9th, 2019 12:00AM
|
Pre Sales Consultant
|
Open
|
Service Delivery (US)
|
|
Denver, CO, United States
|
Denver
|
CO
|
USA
|
Aug 16th, 2019 12:00AM
|
|
<p>We collect data. A whole load of data from the front end users of websites of some of the world’s biggest brands. That data is expertly processed inside our award winning SaaS platform to create actionable insights for our clients. Quickly, efficiently and accurately. <a href="https://www.decibelinsight.com/">Check it out</a> – it’s pretty cool.</p>
<p>Our developers have built our scalable and maintainable platform through smart and efficient code, in a culture of automation and technical debt minimisation. We have become one of the world leaders in our tech in just a few short years.</p>
<p>Right now we are expanding pretty fast and so we need more smart people to join us. As a Pre Sales Consultant within Decibel, you will work as part of our highly-skilled Service Delivery team supporting the Commercial arm of the business. The role is responsible for demonstrating the value of the platform to prospects and helping them to make a purchasing decision. </p>
<p> </p>
<p><strong>To give you a bit more detail…</strong></p>
<ul>
<li>Reporting to the VP of Service Delivery Service you will be responsible for demonstrating our platform to prospects in order to communicate the value tailored to their business and technical requirements.</li>
<li>Work in partnership with the sales team to scope out and deliver proof of concepts (trials) of the technology.</li>
<li>Working closely with the Sales team you will assist in the completion of RFPs.</li>
<li>You will gain an understanding of a client configuration and use this to assist the SD team in preparing for implementations.</li>
<li>You will be capable of managing concurrent pre sales activities.</li>
<li>You will be able to work as part of a larger multi discipline team.</li>
<li>You will be expected to adjust communication to match the relevant technical skills of stakeholders.</li>
<li>You will be proactive and able to contribute to the continual improvement of processes.</li>
</ul>
<p><strong> </strong></p>
<p><strong>Want we want and who you will be?</strong></p>
<ul>
<li>Experience in a client facing role with a background in Pre Sales, Sales or Product Management</li>
<li>Degree or equivalent in Computer Science, or similar subjects.</li>
<li>We have excellent relationships with all of our clients, so strong communication skills are a must.</li>
<li>Have a ‘collaboration mindset’, with both internal and external stakeholders.</li>
<li>Web analytics or CRO experience would be a plus, as would working with tools such as the following:
<ul>
<li>Web Analytics platforms such as Google Analytics and Adobe Analytics</li>
<li>A/B testing tools such as Optimizely or Maxymiser</li>
<li>Voice of Customer tools such as iperceptions or Trustpilot</li>
</ul>
</li>
</ul>
<p> </p>
<p><strong>What’s in it for you?</strong></p>
<ul>
<li><em>Club Decibel</em> takes care of all your non-work needs: Free healthy snacks, Friday drinks and more</li>
<li>An opportunity to expand our existing client portfolio which includes global brands such as British Airways, CVS Caremark, Dun &amp; Bradstreet, Lego, General Motors, General Electric and Experian</li>
<li>You will join a team who put the client at the heart of all of their decisions, giving you the opportunity to make a big impact in the company</li>
<li>Exposure to an exciting, fast growing company with the opportunity to develop your career quickly and where fresh ideas and collaborative working are the norm</li>
<li>Work in a dynamic team with truly passionate individuals</li>
</ul>
<p><strong> </strong></p>
<p><strong>What about us?</strong></p>
<p>Since 2014, Decibel has been on a mission to improve experiences online. How? By enabling the world’s largest companies to understand their customers' digital pain points like never before. Our technology reveals exactly how users behave on websites, and our groundbreaking machine learning algorithms surface the nature of their experiences - be they good or bad, frustrated or engaged.</p>
<p>Recognition of our efforts has come from the highest levels of the tech sector – including the Adobe Marketing Cloud Innovation Award in 2015, and a premier-tier partnership with the Adobe Exchange Program in 2016 – and is testament to the increasing importance of our technology in the wider digital market.</p>
<p>The rich and original insight our platform provides is used by such clients as General Motors, CVS Health, and British Airways. With multiple offices in the US, a dynamic team and cutting-edge technology, this is just the beginning.</p>
|
|
|
|
|
Nov 9th, 2019 12:51AM
|
Nov 9th, 2019 12:51AM
|
Decibel
|
|
|
|
private:decibelinsight
|
www.decibelinsight.com
|
boards.greenhouse.io
|
Nov 10th, 2019 12:00AM
|
Solutions Engineer
|
Open
|
Service Delivery (UK)
|
|
Denver, CO, United States
|
Denver
|
CO
|
USA
|
Oct 8th, 2019 12:00AM
|
|
<p><strong>Solutions Engineer</strong></p>
<p>We collect data. A whole load of data from the front end users of websites of some of the world’s biggest brands. That data is expertly processed inside our award winning SaaS platform to create actionable insights for our clients. Quickly, efficiently and accurately. <a href="https://www.decibelinsight.com/">Check it out</a> – it’s pretty cool.</p>
<p>Our developers have built our scalable and maintainable platform through smart and efficient code, in a culture of automation and technical debt minimisation. We have become one of the world leaders in our tech in just a few short years.</p>
<p>Right now we are expanding pretty fast and so we need more smart people to join us. As a Solutions Engineer within Decibel, you will work within our highly-skilled Service Delivery team. The role is responsible for the on-boarding of new clients and ensuring that all of their technical needs are met.</p>
<p><strong>Requirement</strong><strong> </strong></p>
<ul>
<li>Reporting to Service Delivery Lead, you will be responsible for ensuring new clients are able to smoothly and seamlessly implement Decibel on their websites and apps.</li>
<li>Working closely with the Customer Success team and Success Planning, you will ensure that implementations are tailored to match with a client's specific needs.</li>
<li>You will be expected to gain an understanding of our client's processes including their website architecture, analytics/testing platforms and tag management systems to ensure that Decibel fits into their management tools and can be embedded organisation-wide.</li>
<li>You will gain an in-depth knowledge of all aspects of a client implementation.</li>
<li>You will be capable of leading concurrent implementations.</li>
<li>You will be able to work as part of a larger implementation team.</li>
<li>As a client's dedicated technical contact, you will be expected to adjust communication to match the relevant technical skills of stakeholders.</li>
<li>You will also work as an escalation point for your named accounts.</li>
<li>You will be proactive and able to contribute to the continual improvement of processes.</li>
<li>You may also be required to respond to ad-hoc technical support queries when required.</li>
</ul>
<p><strong>Requirements</strong></p>
<ul>
<li>A background in Solutions Engineering or Technical Support is required.</li>
<li>Degree or equivalent in Computer Science, or similar subjects.</li>
<li>Our product is implemented directly onto client's websites, so you should be skilled in working with front-end technologies such as HTML, CSS and JavaScript.</li>
<li>We have excellent relationships with all of our clients, so strong communication skills are a must.</li>
<li>Web analytics or CRO experience would be a plus, as would working with tools such as the following:
<ul>
<li>Web Analytics platforms such as Google Analytics and Adobe Analytics</li>
<li>A/B testing tools such as Optimizely or Maxymiser</li>
<li>Voice of Customer tools such as iperceptions or Trustpilot</li>
</ul>
</li>
<li>Experience working with Tag Management Systems would be ideal</li>
<li>You will have experience working in a client-facing environment or role.</li>
<li>Knowledge of native app tracking would also be a plus.</li>
</ul>
<p> </p>
|
|
|
|
|
Nov 10th, 2019 12:39AM
|
Nov 10th, 2019 12:39AM
|
Decibel
|
|
|
|
private:decibelinsight
|
www.decibelinsight.com
|
boards.greenhouse.io
|
Nov 27th, 2019 12:00AM
|
Technical Account Manager
|
Open
|
Client Services (US)
|
|
Denver, CO, United States
|
Denver
|
CO
|
USA
|
Nov 15th, 2019 12:00AM
|
|
<p><strong>Technical Account Manager</strong></p>
<p><strong>Department: Service Delivery</strong></p>
<p><strong>Location: Denver, USA</strong></p>
<p> </p>
<p><strong>Job Purpose</strong></p>
<ul>
<li> Provide technical, product and business knowledge to support sales process and strengthen customer relationships.</li>
</ul>
<p> <strong>Responsibilities</strong></p>
<ul>
<li>Supports the pre-sales and post-sales process, providing technical support and guidance</li>
<li>Acts as an advocate for customers, providing feedback to help identify new functions and features</li>
<li>Project manages customer implementations</li>
<li>Oversees customer support cases to ensure timely resolution</li>
<li>Escalation point and owner of any service interrupting events</li>
<li>Establishes adoption of best practice throughout the Service Delivery team</li>
</ul>
<p> <strong>Organizational responsibility</strong></p>
<ul>
<li> Reports to the VP of SD as part of team of 20+ globally</li>
<li>Trusted Advisor to the Sales team</li>
<li>Works with Customer Success and Engineering to ensure a high level of customer satisfaction</li>
</ul>
<p> <strong>Other considerations</strong></p>
<ul>
<li> Willingness to travel for customer visits </li>
</ul>
<p> <strong>Person Specification</strong></p>
<p>Previous Experience:</p>
<p>Essential:</p>
<ul>
<li>Proven work experience as a Technical Account Manager within a technology company</li>
<li>Familiarity with software and front-end development</li>
<li>Used project management tools in an Agile environment, specifically Jira</li>
<li>Provided accurate and insightful monthly and quarterly reviews</li>
<li>Partnered across business functions</li>
</ul>
<p> Desirable:</p>
<ul>
<li>Operated within the Martech space</li>
<li>Been part of a business going through significant change and growth</li>
<li>Reported into senior organisational level</li>
</ul>
<p> <strong>Knowledge &amp; Skills</strong></p>
<p>Essential:</p>
<ul>
<li>Clear, concise and correct written communication</li>
<li>Preparing accurate plans and programs of work</li>
<li>Delivering presentations detailing program dependencies</li>
</ul>
<p> Desirable:</p>
<ul>
<li>Coaching less experienced staff</li>
</ul>
<p><strong> </strong><strong>Behaviours:</strong></p>
<p>Essential:</p>
<ul>
<li>Active listening</li>
<li>Tenacity</li>
<li>Persuasiveness</li>
<li>Planning &amp; organizing</li>
<li>Sensitivity</li>
<li>Detail handling</li>
</ul>
<p> </p>
<p>Desirable:</p>
<ul>
<li>Negotiating</li>
</ul>
<p> <strong>Qualifications: </strong></p>
<p> Essential:</p>
<ul>
<li>English, Science and Maths</li>
</ul>
<p> Desirable</p>
<ul>
<li>Degree- any</li>
</ul>
<p> Others:</p>
<ul>
<li>Willing to work outside normal working hours to travel to international offices</li>
</ul>
<p> </p>
<p> </p>
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Nov 27th, 2019 01:27AM
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Nov 27th, 2019 01:27AM
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Decibel
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private:decibelinsight
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www.decibelinsight.com
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boards.greenhouse.io
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Dec 4th, 2019 12:00AM
|
DevOps Engineer
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Open
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Development
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|
Denver, CO, United States
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Denver
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CO
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USA
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Dec 3rd, 2019 12:00AM
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|
<p>We collect data. A whole load of data from the front end users of websites of some of the world’s biggest brands. That data is expertly processed inside our award winning SaaS platform to create actionable insights for our clients. Quickly, efficiently and accurately – it’s pretty cool.</p>
<p>Our developers have built our scalable and maintainable platform through smart and efficient code, in a culture of automation and technical debt minimisation. We have become one of the world leaders in our tech in just a few short years.</p>
<p>We need more smart people to join us – to take a shared responsibility in constantly looking for better ways to improve the infrastructure and deployment process. Within an Agile environment you will take a shared responsibility in designing and implementing automation solutions including deployment and testing pipelines and infrastructure support services such as monitoring, whilst identifying potential performance bottlenecks and scaling issues.</p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Creating, deploying and supporting development, testing and production environments and continuous integration pipelines</li>
<li>Building systems to automate processes for QA, maintenance, deployment and management of servers and infrastructure</li>
<li>Management and automation of our private VMware platform and AWS-based services.</li>
<li>Helping troubleshoot and investigate platform, OS (Linux) and software issues as they arise</li>
<li>Writing maintainable and extensible code to build and manage infrastructure taking an infrastructure-as-code approach, and participating in code reviews</li>
<li>Bringing forward fresh ideas on how our processes and technology can be improved</li>
</ul>
<p> <strong>Requirements:</strong></p>
<ul>
<li>Experience using cloud technologies, with an emphasis on cloud security.</li>
<li>Demonstrable experience as a DevOps Engineer in a 24x7 uptime environment.</li>
<li>Commercial experience with the Hashicorp stack, Docker, Ansible, Jenkins &amp; ELK stack </li>
<li>Scripting Skills: Strong scripting (e.g. Python) and automation skills.</li>
<li>Operating Systems: Windows and Linux system administration.</li>
</ul>
<p><strong>What’s in it for you?</strong></p>
<ul>
<li><em>Club Decibel</em> takes care of all your non-work needs: Free healthy snacks, Friday drinks and more</li>
<li>An opportunity to expand our existing client portfolio which includes global brands such as British Airways, CVS Caremark, Dun &amp; Bradstreet, Lego, General Motors, General Electric and Experian</li>
<li>You will join a team who put the client at the heart of all of their decisions, giving you the opportunity to make a big impact in the company</li>
<li>Exposure to an exciting, fast growing company with the opportunity to develop your career quickly and where fresh ideas and collaborative working are the norm</li>
<li>Work in a dynamic team with truly passionate individuals</li>
</ul>
|
|
|
|
|
Dec 4th, 2019 01:00AM
|
Dec 4th, 2019 01:00AM
|
Decibel
|
|
|
|
private:decibelinsight
|
www.decibelinsight.com
|
boards.greenhouse.io
|
Dec 5th, 2019 12:00AM
|
DevOps Engineer
|
Open
|
Development
|
|
Denver, CO, United States
|
Denver
|
CO
|
USA
|
Dec 3rd, 2019 12:00AM
|
|
<p>We collect data. A whole load of data from the front end users of websites of some of the world’s biggest brands. That data is expertly processed inside our award winning SaaS platform to create actionable insights for our clients. Quickly, efficiently and accurately – it’s pretty cool.</p>
<p>Our developers have built our scalable and maintainable platform through smart and efficient code, in a culture of automation and technical debt minimisation. We have become one of the world leaders in our tech in just a few short years.</p>
<p>We need more smart people to join us – to take a shared responsibility in constantly looking for better ways to improve the infrastructure and deployment process. Within an Agile environment you will take a shared responsibility in designing and implementing automation solutions including deployment and testing pipelines and infrastructure support services such as monitoring, whilst identifying potential performance bottlenecks and scaling issues.</p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Creating, deploying and supporting development, testing and production environments and continuous integration pipelines</li>
<li>Building systems to automate processes for QA, maintenance, deployment and management of servers and infrastructure</li>
<li>Management and automation of our private VMware platform and AWS-based services.</li>
<li>Helping troubleshoot and investigate platform, OS (Linux) and software issues as they arise</li>
<li>Writing maintainable and extensible code to build and manage infrastructure taking an infrastructure-as-code approach, and participating in code reviews</li>
<li>Bringing forward fresh ideas on how our processes and technology can be improved</li>
</ul>
<p> <strong>Requirements:</strong></p>
<ul>
<li>Experience using cloud technologies, with an emphasis on cloud security.</li>
<li>Demonstrable experience as a DevOps Engineer in a 24x7 uptime environment.</li>
<li>Commercial experience with the Hashicorp stack, Docker, Ansible, Jenkins &amp; ELK stack </li>
<li>Scripting Skills: Strong scripting (e.g. Python) and automation skills.</li>
<li>Operating Systems: Windows and Linux system administration.</li>
</ul>
<p><strong>What’s in it for you?</strong></p>
<ul>
<li><em>Club Decibel</em> takes care of all your non-work needs: Free healthy snacks, Friday drinks and more</li>
<li>An opportunity to expand our existing client portfolio which includes global brands such as British Airways, CVS Caremark, Dun &amp; Bradstreet, Lego, General Motors, General Electric and Experian</li>
<li>You will join a team who put the client at the heart of all of their decisions, giving you the opportunity to make a big impact in the company</li>
<li>Exposure to an exciting, fast growing company with the opportunity to develop your career quickly and where fresh ideas and collaborative working are the norm</li>
<li>Work in a dynamic team with truly passionate individuals</li>
</ul>
|
|
|
|
|
Dec 5th, 2019 01:00AM
|
Dec 5th, 2019 01:00AM
|
Decibel
|
|
|