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private:docebo
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docebo-na.breezy.hr
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docebo-na.breezy.hr
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Oct 7th, 2019 12:00AM
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Customer Success Specialist
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Open
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Docebo NA
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FULL_TIME
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Athens, GA, US
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Athens
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GA
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USA
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Jul 31st, 2019 12:00AM
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|
<p></p>
<figure><img src="https://www.docebo.com/wp-content/uploads/2017/06/Customer-Success-Specialist-Athens.jpg" style="height:630px; width:1200px" data-image="0hvlfezoopd9"></figure>
<p>If we had to rename this role using a non-industry standard term we would call it “Customer-First Champion”. Our ideal Customer Success Specialist makes our customers fall in love with our company and product, and never want to leave. This role allows you to become a champion at proactively helping, enabling, empathizing with, and advocating customers.</p>
<p>Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.<br></p>
<p>Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together but also have fun together.<br></p>
<p>If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you.<br><br><strong>Reports to: </strong>Head of Customer Success</p>
<p><strong>Location</strong><strong>: </strong>Athens, GA (not a remote position)<br></p>
<p><strong>You will:</strong></p>
<ul><li>Be the primary contact and advocate for SMB Growth and small Enterprise customers</li><li>Work within a team of other success specialists and use automation to assist in managing a large portfolio of SMB Growth customers.</li><li>Independently manage a portfolio of approximately 10 small Enterprise customers.</li><li>Become an expert in Learning Management System (LMS) adoption and use case expansion, including providing best practices guidance and configuration processes.</li><li>Manage customer expectations taking into consideration the customer profile and persona of your main point of contact.</li><li>Be a trusted advisor and customer advocate to customers in order to identify and assist with their business and technical challenges.</li><li>Generate up-sell opportunities from new product feature adoption and user plan upgrades</li><li>Advocate extended usage, by explaining the value of new modules and services to existing customers</li><li>Work as part of the customer success team to develop strategies for scale, growth and increased quality of service</li><li>Be responsible for managing KPIs (Logo Churn, Dollar Churn, Upsell/Downgrade, Referrals, Business Reviews, etc.) for your customer portfolio. </li><li>Leverage the success and value you provide to achieve referrals, case studies, and positive reviews.</li></ul>
<p><strong> You have:</strong><br></p>
<ul><li>Bachelor degree or equivalent experience</li><li>1-3 years experience in an account management or customer facing role, preferably in a start-up or fast growth SaaS organization.</li><li>A successful track record of consistently assisting customers in achieving their desired business outcomes.</li><li>Strong communication and rapport building skills, while liaising with customers remotely.</li><li>Ability to handle a fast-paced work environment with a positive attitude</li><li>Ability to demonstrate a high degree of empathy while balancing the relationship between Docebo and our customers.</li><li>A natural inclination towards problem solving</li></ul>
<ul>
</ul>
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Oct 7th, 2019 01:34AM
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Oct 7th, 2019 01:34AM
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Docebo
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private:docebo
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docebo-na.breezy.hr
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docebo-na.breezy.hr
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Oct 2nd, 2019 12:00AM
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Don’t see your dream job listed here? Submit your resume anyway!
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Open
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Athens, GA
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Athens
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GAB
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%BREADCRUMB_JOB_OPENINGS%Don’t see your dream job listed here? Submit your resume anyway!%BUTTON_APPLY_TO_POSITION%%BUTTON_APPLY_USING_INDEED%%BUTTON_APPLY_USING_LINKED_IN%Impress us with a great application!
At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.
If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skill set.
%BUTTON_APPLY_TO_POSITION%%BUTTON_APPLY_USING_LINKED_IN%
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Oct 2nd, 2019 08:55AM
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Oct 2nd, 2019 08:55AM
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Docebo
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|
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private:docebo
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docebo-na.breezy.hr
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docebo-na.breezy.hr
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Oct 7th, 2019 12:00AM
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Don’t see your dream job listed here? Submit your resume anyway!
|
Open
|
|
|
Athens, GA
|
Athens
|
|
GAB
|
|
|
%BREADCRUMB_JOB_OPENINGS%Don’t see your dream job listed here? Submit your resume anyway!%BUTTON_APPLY_TO_POSITION%%BUTTON_APPLY_USING_INDEED%%BUTTON_APPLY_USING_LINKED_IN%Impress us with a great application!
At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.
If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skill set.
%BUTTON_APPLY_TO_POSITION%%BUTTON_APPLY_USING_LINKED_IN%
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Oct 7th, 2019 01:34AM
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Oct 7th, 2019 01:34AM
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Docebo
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private:docebo
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docebo-na.breezy.hr
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docebo-na.breezy.hr
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Oct 24th, 2019 12:00AM
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Don’t see your dream job listed here? Submit your resume anyway!
|
Open
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|
Athens, GA
|
Athens
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|
GAB
|
|
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%BREADCRUMB_JOB_OPENINGS%Don’t see your dream job listed here? Submit your resume anyway!%BUTTON_APPLY_TO_POSITION%%BUTTON_APPLY_USING_INDEED%%BUTTON_APPLY_USING_LINKED_IN%Impress us with a great application!
At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.
If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skill set.
%BUTTON_APPLY_TO_POSITION%%BUTTON_APPLY_USING_LINKED_IN%
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Oct 24th, 2019 02:01AM
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Oct 24th, 2019 02:01AM
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Docebo
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private:docebo
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docebo-na.breezy.hr
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docebo-na.breezy.hr
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Oct 26th, 2019 12:00AM
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Don’t see your dream job listed here? Submit your resume anyway!
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Open
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Athens, GA
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Athens
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GAB
|
|
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%BREADCRUMB_JOB_OPENINGS%Don’t see your dream job listed here? Submit your resume anyway!%BUTTON_APPLY_TO_POSITION%%BUTTON_APPLY_USING_INDEED%%BUTTON_APPLY_USING_LINKED_IN%Impress us with a great application!
At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.
If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skill set.
%BUTTON_APPLY_TO_POSITION%%BUTTON_APPLY_USING_LINKED_IN%
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Oct 26th, 2019 02:28AM
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Oct 26th, 2019 02:28AM
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Docebo
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|
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private:docebo
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docebo-na.breezy.hr
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docebo-na.breezy.hr
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Oct 31st, 2019 12:00AM
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Don’t see your dream job listed here? Submit your resume anyway!
|
Open
|
|
|
Athens, GA
|
Athens
|
|
GAB
|
|
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%BREADCRUMB_JOB_OPENINGS%Don’t see your dream job listed here? Submit your resume anyway!%BUTTON_APPLY_TO_POSITION%%BUTTON_APPLY_USING_INDEED%%BUTTON_APPLY_USING_LINKED_IN%Impress us with a great application!
At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.
If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skill set.
%BUTTON_APPLY_TO_POSITION%%BUTTON_APPLY_USING_LINKED_IN%
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Oct 31st, 2019 05:50AM
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Oct 31st, 2019 05:50AM
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Docebo
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private:docebo
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docebo-na.breezy.hr
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docebo-na.breezy.hr
|
Oct 2nd, 2019 12:00AM
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Support Specialist
|
Open
|
Docebo NA
|
FULL_TIME
|
Athens, GA, US
|
Athens
|
GA
|
USA
|
Feb 13th, 2018 12:00AM
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|
<figure><img src="https://gallery-cdn.breezy.hr/38515/3b526.jpg"></figure><p>Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.<br><br>Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together but also have fun together.</p><p>If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you.</p><p>This position is about supporting our customers on a first level help desk and making sure their problems regarding the daily usage of the SaaS Docebo software is properly and promptly taken care of while transferring key product knowledge to them.</p>
<p>
</p>
<p><strong>Reports to</strong><strong>: </strong>Learning and Support Team Leader </p>
<p><strong>Location: </strong>Athens, GA (not a remote position)<br></p>
<p>
</p>
<p><strong>You will :</strong></p>
<ul><li>Possess a high level of empathy in addressing customer concerns.</li><li>View each and every customer issue as your own issue and take responsibility for owning full resolution. </li><li>Deal with customers from different countries every day;</li><li>Provide technical, software support for Docebo’s software via ticketing system, webinar sessions, email and phone;</li><li>Be able to troubleshoot and quickly assess severity and impact of customer issues;</li><li>Articulate necessary technical and non-technical information to customers in a simple, clear and concise manner;</li><li>Help clients by caring about their success and work with the entire Success team through the customers' journey;</li><li>Proactively provide updates to customers on open tickets/cases based on SLAs because you care about them, not because you have to go through a checklist;</li><li>Perform initial troubleshooting work using all available resources including training, documentation, knowledge base, troubleshooting guides, forums, configuration and log files;</li><li>Continually generate and provide feedback on Docebo’s knowledge base;</li><li>Deliver online training to the customers about the LMS’s functionalities;</li><li>Work with a talented and multicultural team.</li></ul>
<p>
</p>
<p><strong>You have</strong><strong>:</strong></p>
<ul><li>Superior communication skills to enable you to share information and resources with both clients and cross-functional teams</li><li>A strong desire to become a Docebo product expert.</li><li>BA/BS or equivalent experience;</li><li>A passion for modern technologies/internet related technologies;</li><li>A natural inclination towards problem-solving;</li><li>Experience in Helpdesk or Training capacity or similar past roles are a plus;</li><li>Knowledge of the HR technologies & E-Learning markets is a plus;</li><li>General knowledge of programming languages;</li></ul>
<p>
</p>
<p><strong>Strongly Preferred</strong>:</p>
<ul><li>Experience in E-Learning / Learning Management industry;</li><li>Experience with E-Learning authoring tools.</li><li>Knowledge of IT networking basics.</li><li>Specific experience with REST Webservices. PHP, Javascript, HTML, CSS, MySQL, Amazon AWS, Enterprise Level Application, Resque;</li><li>Flexibility to travel if required.</li></ul>
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Oct 2nd, 2019 08:55AM
|
Oct 2nd, 2019 08:55AM
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Docebo
|
|
|
|
private:docebo
|
docebo-na.breezy.hr
|
docebo-na.breezy.hr
|
Oct 7th, 2019 12:00AM
|
Outbound Sales Development Representative
|
Open
|
Docebo NA
|
FULL_TIME
|
Athens, GA, US
|
Athens
|
GA
|
USA
|
Jan 10th, 2019 12:00AM
|
|
<figure><img src="https://gallery-cdn.breezy.hr/3dca5/58d23.jpg" data-image="kvhed8grj46f"></figure>
<p>Our ideal Sales Development Representative is a sales 3.0 person, who leverages today’s technologies and applies fresh, modern sales development approaches to generating new appointments, new demos, new contracts. You are passionate about smashing your goals and work to continuously improve your craft.</p><p>Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.</p>
<p>Regularly ranked among the world’s top 10 SaaS e-learning platforms, Docebo is regarded as one of the industry’s most comprehensive solutions for training management and has been chosen by some of the world’s most respected companies to achieve operational efficiency.</p><p>Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together but also have fun together. We pride ourselves on offering our employees with very competitive compensation, great benefits, the opportunity to work closely with team members around the globe, and the chance to be a part of a team who is obsessed with constantly innovating to provide an amazing experience for our users.<br><br><strong>Reports to: </strong>Manager, Outbound Business Development<strong><br></strong><strong><br></strong><strong>Location: </strong>Athens, GA (not a remote position)</p>
<p><strong>You will:</strong></p>
<ul><li>Master the art of sending personal, strategic, value-add emails and social messages (no copying and pasting).</li><li>Be able to identify and leverage compelling new business entryways for very targeted outreach (events, conferences, awards, publishing).</li><li>Quickly research and strategize an approach to create interest and engage.</li><li>Profile potential prospects via predetermined criteria.</li><li>Secure and schedule meetings and demos adopting all tools available to you.</li><li>Generate new business opportunities to fuel the Docebo Enterprise Pipeline.</li><li>Record all activities in our CRM.</li><li>Work closely with Account Executives to move prospects through pipeline and closing.</li><li>Achieve or exceed monthly quotas of demos, meetings and qualified opportunities generated.</li><li>Learn and maintain in-depth knowledge of Docebo products, industry trends and competition.</li><li>Successfully manage and overcome prospect objections.</li><li>Provide closed-loop feedback to ensure continuous process optimization.</li></ul>
<p><strong>You have:</strong></p>
<ul><li>Four-year college degree (preferably in Marketing, Business, or Communications).</li><li>Clear writer and a creative thinker - the more you love to read and write the better.</li><li>Great self-awareness of speaking in a polished manner.</li><li>Good listening attitude.</li><li>Verifiable track record of success and goal attainment in a sales-oriented role.</li><li>Deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter).</li><li>Ability to engage and empathize over the phone.</li><li>Run through a brick wall level of drive, passion, and desire for results.</li><li>1+ year in a fast growing startup environment is a plus</li></ul>
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Oct 7th, 2019 01:34AM
|
Oct 7th, 2019 01:34AM
|
Docebo
|
|
|
|
private:docebo
|
docebo-na.breezy.hr
|
docebo-na.breezy.hr
|
Oct 7th, 2019 12:00AM
|
Solution Deployment Manager - Front End Designer
|
Open
|
Docebo NA
|
FULL_TIME
|
Athens, GA, US
|
Athens
|
GA
|
USA
|
Apr 17th, 2019 12:00AM
|
|
<figure><img src="https://gallery-cdn.breezy.hr/95554/Solution-Deployment-Manager-Front-End-Designer-GA-USA-Office.jpg" data-image="06pecdobr045"></figure>
<p>The <strong>Solution Deployment Manager - Front End Designer </strong>will be responsible for providing front end development services to the Docebo client-base in addition to managing the onboarding of new Enterprise customers onto the Docebo platform. </p>
<p>In this role, you will attend conference calls and prepare customers for going live. While leveraging project management and business analysis skills, this person will work closely with Solution Deployment Managers, Help Desk Specialists, and Customer Success Managers to ensure Docebo customers receive maximum support in every phase of their journey with Docebo.<br></p>
<p>Our ideal candidate will have a good understanding of consulting processes and software implementation and a natural inclination to resolve customer problems and help them be highly successful.<br></p>
<p>Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.</p>
<p>Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together but also have fun together. <br></p>
<p> </p>
<p><strong>Reports to: </strong>Global Head of Professional Services</p>
<p><strong>Location: </strong>Athens, GA (Not a remote position)</p>
<p><strong>You will</strong><strong>:</strong></p>
<ul><li>Partner with customers from different industries and countries, managing multiple projects concurrently.</li><li>Work with customers to identify and document Success Criteria that will be tracked over the duration of the Onboarding.</li><li>Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives.</li><li>Use HTML5 & CSS3 alongside a consultative approach to design Docebo website pages for Docebo clients as a professional service. </li><li>Document Onboarding project activities to ensure alignment and continuity across the Customer Success departments</li><li>Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation</li><li>Prevent, identify, quantify, and communicate risks internally and externally</li><li>Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets</li><li>Maintain existing and creation of new best practices and other supporting documentation ensuring successful onboarding of customers</li></ul>
<p><strong>You have:</strong><br></p>
<ul><li>High level of competency in HTML5 & CSS3 coding</li><li>Experience in an IT Project Management role or in IT service implementation and delivery positions</li><li>Working knowledge of project management principles</li><li>Experience working with large accounts in the enterprise space</li><li>Solid knowledge of application programming and system design</li><li>Experience working with support, QA, and product teams to resolve customer issues</li><ul></ul></ul>
<ul><li>A strong desire to become a Docebo product expert</li><li>English Fluency (both written and spoken)</li></ul>
<ul><li>BA/BS or equivalent experience</li></ul>
<p><strong>Desired:</strong></p>
<ul></ul>
<ul><li>Experience in E-Learning / Learning Management industry</li><li>General knowledge of programming languages and specific experience with REST Webservices</li><li>Flexibility to travel if required</li><li>Multilingual</li></ul>
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|
|
Oct 7th, 2019 01:34AM
|
Oct 7th, 2019 01:34AM
|
Docebo
|
|
|
|
private:docebo
|
docebo-na.breezy.hr
|
docebo-na.breezy.hr
|
Oct 8th, 2019 12:00AM
|
Outbound Sales Development Representative
|
Open
|
Docebo NA
|
FULL_TIME
|
Athens, GA, US
|
Athens
|
GA
|
USA
|
Jan 10th, 2019 12:00AM
|
|
<figure><img src="https://gallery-cdn.breezy.hr/3dca5/58d23.jpg" data-image="kvhed8grj46f"></figure>
<p>Our ideal Sales Development Representative is a sales 3.0 person, who leverages today’s technologies and applies fresh, modern sales development approaches to generating new appointments, new demos, new contracts. You are passionate about smashing your goals and work to continuously improve your craft.</p><p>Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.</p>
<p>Regularly ranked among the world’s top 10 SaaS e-learning platforms, Docebo is regarded as one of the industry’s most comprehensive solutions for training management and has been chosen by some of the world’s most respected companies to achieve operational efficiency.</p><p>Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together but also have fun together. We pride ourselves on offering our employees with very competitive compensation, great benefits, the opportunity to work closely with team members around the globe, and the chance to be a part of a team who is obsessed with constantly innovating to provide an amazing experience for our users.<br><br><strong>Reports to: </strong>Manager, Outbound Business Development<strong><br></strong><strong><br></strong><strong>Location: </strong>Athens, GA (not a remote position)</p>
<p><strong>You will:</strong></p>
<ul><li>Master the art of sending personal, strategic, value-add emails and social messages (no copying and pasting).</li><li>Be able to identify and leverage compelling new business entryways for very targeted outreach (events, conferences, awards, publishing).</li><li>Quickly research and strategize an approach to create interest and engage.</li><li>Profile potential prospects via predetermined criteria.</li><li>Secure and schedule meetings and demos adopting all tools available to you.</li><li>Generate new business opportunities to fuel the Docebo Enterprise Pipeline.</li><li>Record all activities in our CRM.</li><li>Work closely with Account Executives to move prospects through pipeline and closing.</li><li>Achieve or exceed monthly quotas of demos, meetings and qualified opportunities generated.</li><li>Learn and maintain in-depth knowledge of Docebo products, industry trends and competition.</li><li>Successfully manage and overcome prospect objections.</li><li>Provide closed-loop feedback to ensure continuous process optimization.</li></ul>
<p><strong>You have:</strong></p>
<ul><li>Four-year college degree (preferably in Marketing, Business, or Communications).</li><li>Clear writer and a creative thinker - the more you love to read and write the better.</li><li>Great self-awareness of speaking in a polished manner.</li><li>Good listening attitude.</li><li>Verifiable track record of success and goal attainment in a sales-oriented role.</li><li>Deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter).</li><li>Ability to engage and empathize over the phone.</li><li>Run through a brick wall level of drive, passion, and desire for results.</li><li>1+ year in a fast growing startup environment is a plus</li></ul>
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Oct 8th, 2019 01:32AM
|
Oct 8th, 2019 01:32AM
|
Docebo
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