|
private:dunzo
|
www.dunzo.com
|
dunzo.com
|
Oct 30th, 2019 12:00AM
|
City Lead
|
Open
|
City Operations
|
|
Delhi, Delhi, India
|
Delhi
|
|
IND
|
Oct 25th, 2019 12:00AM
|
|
<p><strong>Responsibilities</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Set and achieve short and long term goal for growth &amp; profitability for your city</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Take complete ownership of city’s P&amp;L and managing jointly with central operations &amp; marketing teams</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Build and work a team to grow partners and users for your city</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Plan and execute new products and features to unlock use cases for dunzo users and partners</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Take ownership of city specific and local regulatory requirements</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Identify and communicate product/process requirements to internal teams across engineering, product and central business teams</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Manage growth and performance of individuals in the city team</span></li>
</ul>
<p><strong>Skills &amp; Qualifications</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">5+ years of work experience, preferably with experience in P&amp;L management</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Data-driven decision making and strong analytical thinking, along with a creative solutions-driven mindset</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Strategic thinking and sound-business judgment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work and collaborate with multiple internal stakeholders through solid project-management and communication</span></li>
</ul>
|
|
|
|
|
Oct 30th, 2019 12:58PM
|
Oct 30th, 2019 12:58PM
|
Dunzo
|
|
|
|
private:dunzo
|
www.dunzo.com
|
dunzo.com
|
Oct 30th, 2019 12:00AM
|
Software Engineer - II (Android)
|
Open
|
Engineering
|
|
|
|
|
|
Oct 29th, 2019 12:00AM
|
|
<p><span style="font-weight: 400;">We’re looking for an Android developer with 2+ years of experience developing android applications. As an SE - II (Android) you understand design and coding practices and can apply these independently in development. As an SE - II (Android) you could expect to: </span></p>
<ul>
<li><span style="font-weight: 400;"> Work closely with the Product, UX/UI and Backend teams to do requirement analysis, design, build and extend consumer and/or partner facing new products, platforms and features </span></li>
<li><span style="font-weight: 400;"> Build re-usable Android software components for the platform </span></li>
<li><span style="font-weight: 400;"> Collaborate with QA on continuous integration and delivery (CI/CD) as well as other automated and manual testing to make sure our app releases are always worthy of five-star ratings </span></li>
<li><span style="font-weight: 400;"> Monitor the performance of the live apps and continuously improve them on both code and experience level </span></li>
<li><span style="font-weight: 400;"> Raise the bar by reviewing each other's code, share knowledge, tips and tricks, and generally help out - within and across teams </span></li>
<li><span style="font-weight: 400;"> Evaluate new mobile methodologies and technologies and share your findings with your team to incorporate </span></li>
</ul>
<p><strong>The must haves</strong><span style="font-weight: 400;">: </span></p>
<ul>
<li><span style="font-weight: 400;">Should have developed at least 2 apps from scratch. </span></li>
<li><span style="font-weight: 400;"> Good knowledge in Java </span></li>
<li><span style="font-weight: 400;"> Excellent debugging skills </span></li>
<li><span style="font-weight: 400;"> Good understanding of Kotlin, jetpack components, Android Studio, Android NDK, etc </span></li>
<li><span style="font-weight: 400;">Experience and understanding of large and complex code bases and architectures </span></li>
<li><span style="font-weight: 400;"> Experience in API design, SDK architecture, and mobile software lifecycle development practices </span></li>
<li><span style="font-weight: 400;"> Strong UX/UI design exposure and experience in making apps work intuitively and with pixel perfect interfaces </span></li>
<li><span style="font-weight: 400;"> Strong CS fundamentals (with competencies in algorithms and data structures) </span></li>
<li><span style="font-weight: 400;"> Highly accountable and takes ownership, with collaborative attitude, and a lifelong learner </span></li>
</ul>
<p><strong>Good to have: </strong></p>
<ul>
<li><span style="font-weight: 400;">A GitHub account with some neat projects in it. </span></li>
</ul>
|
|
|
|
|
Oct 30th, 2019 12:58PM
|
Oct 30th, 2019 12:58PM
|
Dunzo
|
|
|
|
private:dunzo
|
www.dunzo.com
|
dunzo.com
|
Oct 30th, 2019 12:00AM
|
Senior Software Engineer - II (Backend)
|
Open
|
Engineering
|
|
|
|
|
|
Oct 29th, 2019 12:00AM
|
|
<p>As a Senior Software Engineer - II, you'll develop solutions that can be leveraged broadly and are seen as an expert in one or more technical areas. You could expect to: </p>
<div id="docs-chrome" class="docs-material companion-enabled">
<div id="docs-additional-bars">
<div id="waffle-editorsized-bar">
<div id="formula-bar-dragger" class="formula-bar-hoverable">
<ul>
<li>Lead the technical implementation and delivery of large software, addressing: scale, design, performance, reliability and security</li>
<li>Provide insightful and timely review of technical designs and code for your team</li>
<li>Lead processes to achieve high availability of applications</li>
<li>Lead complex production &amp; security related processes</li>
<li>Contribute to the team's strategic direction and plan the roadmap </li>
<li>Seek out and implement processes to create efficiency for yourself and your team</li>
<li>Estimate and manage project timelines and risk</li>
<li>Participate actively in selecting and developing talent </li>
<li>Build capacity within the team through team tech talks, guidelines and sharing best case practices </li>
</ul>
</div>
</div>
</div>
</div>
<div class="docs-companion-app-switcher-container docs-material">
<div class="companion-app-switcher-container">
<div class="companion-app-switcher-guest-container">
<div class="companion-guest-app-switcher">
<div id="gsc-gab-4" class="agca-gab-button app-switcher-button agca-gab-blue" data-guest-app-id="4">
<div class="app-switcher-button-icon-background app-switcher-button-icon-background-outer"> Minimum Requirements:</div>
<ul>
<li class="app-switcher-button-icon-background app-switcher-button-icon-background-outer">A minimum of 6+ years in software development </li>
<li class="app-switcher-button-icon-background app-switcher-button-icon-background-outer">Bachelor's or a Master's Degree in Computer Science </li>
</ul>
</div>
</div>
</div>
</div>
</div>
|
|
|
|
|
Oct 30th, 2019 12:58PM
|
Oct 30th, 2019 12:58PM
|
Dunzo
|
|
|
|
private:dunzo
|
www.dunzo.com
|
dunzo.com
|
Oct 30th, 2019 12:00AM
|
Partner Support Lead
|
Open
|
Community Operations
|
|
Bengaluru, Karnataka, India
|
Bengaluru
|
Karnataka
|
IND
|
Oct 25th, 2019 12:00AM
|
|
<p><strong>Role and Responsibilities:</strong></p>
<ul>
<li><span style="font-weight: 400;"> To lead, motivate, and develop high performing teams within a time-sensitive and </span>demanding environment in order to deliver on meeting the team’s KPIs. You will build and manage an organization that operates with reliable operating standards. </li>
<li><span style="font-weight: 400;">You will strengthen culture by example and be accountable for the delivery of results by </span>your teams. We are looking for highly engaged people managers and you must be passionate about coaching and mentoring </li>
<li><span style="font-weight: 400;">You will interact and collaborate with Dunzo’s leadership, constantly improving our level </span>of service to customers - whether through exceeding on agreed service levels, suggesting improvements to support logic, or designing structures to best run our support operations. </li>
<li><span style="font-weight: 400;">You own the customer experience through our resolution channels. You will be </span>responsible for achieving overall satisfaction of our customers along with compliance. </li>
<li><span style="font-weight: 400;">Leading and managing 6-9 direct reports and 100+ indirect reports.</span></li>
<li><span style="font-weight: 400;"> </span>You are responsible to drive continuous process improvement to deliver a world-class experience every time, all the time. </li>
<li><span style="font-weight: 400;">Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, </span>and other Change/Six Sigma initiatives to enable the Functional Areas to meet and exceed Business Plan. </li>
<li><span style="font-weight: 400;">Works on improving process efficiency and setting up new process required for </span>operations. </li>
<li><span style="font-weight: 400;">Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, </span>Product and Engineering Managers) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives. </li>
<li><span style="font-weight: 400;">Drives creation of quality initiatives, process change initiatives and other Lean initiatives </span>to enable functional areas to meet and exceed business plan. </li>
<li><span style="font-weight: 400;">Measures performance, provides feedback, and holds Managers accountable for their </span>performance and the performance of their departments. <span style="font-weight: 400;">Excellent communications skills with an ability to convey strategic direction to all levels </span>within the organization and senior leadership. </li>
</ul>
<p><strong>What You’ll Need </strong></p>
<ul>
<li><span style="font-weight: 400;"> 6-8+ years direct management experience, managing teams of 100+ reports including junior to mid level Manager roles </span></li>
<li><span style="font-weight: 400;"> Experience with performance metrics, process improvement and Lean techniques </span></li>
<li><span style="font-weight: 400;"> Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays </span></li>
<li><span style="font-weight: 400;"> Ability to handle changing priorities and use good judgment in stressful situations </span></li>
</ul>
|
|
|
|
|
Oct 30th, 2019 12:58PM
|
Oct 30th, 2019 12:58PM
|
Dunzo
|
|
|
|
private:dunzo
|
www.dunzo.com
|
dunzo.com
|
Oct 30th, 2019 12:00AM
|
Key Account Manager
|
Open
|
Merchant and Monetization
|
|
Mumbai, Maharashtra, India
|
Mumbai
|
Maharashtra
|
IND
|
Oct 25th, 2019 12:00AM
|
|
<p><strong>Roles and Responsibilities:</strong></p>
<ul>
<li> Account attractiveness index - The weighted average AAI for the portfolio of accounts with the KAM must improve MoM.</li>
<li> KAM ensures quality checks with:
<ul>
<li>Defining and ensuring minimum number of sub-categories in a store</li>
<li>Defining and ensuring minimum SKU count in each sub-category</li>
<li>Defining and ensuring minimum SKU count in a store </li>
<li>Defining and ensuring maximum SKU count in a store</li>
<li>Ensuring Store MR goes lower</li>
<li>Ensuring Store CR goes lower</li>
<li>Adhere to merchant tagging and merchant strike policy for the stores</li>
<li>In-store branding for the merchants</li>
</ul>
</li>
<li>SKU collection and refresh of SKUs from the store</li>
<li>Would be responsible to acquire strategically important Brands/ Merchants.</li>
</ul>
<p><strong>Success metrics for KAM:</strong></p>
<ul>
<li>Overall AAI improves MoM</li>
<li>Quality of accounts improves to from lower to higher categories (e.g. more accounts move from bronze to silver, and silver to gold etc.) the number of Strategic brands on boarded.</li>
</ul>
|
|
|
|
|
Oct 30th, 2019 12:58PM
|
Oct 30th, 2019 12:58PM
|
Dunzo
|
|
|
|
private:dunzo
|
www.dunzo.com
|
dunzo.com
|
Nov 1st, 2019 12:00AM
|
Key Account Manager
|
Open
|
Merchant and Monetization
|
|
Mumbai, Maharashtra, India
|
Mumbai
|
Maharashtra
|
IND
|
Oct 25th, 2019 12:00AM
|
|
<p><strong>Roles and Responsibilities:</strong></p>
<ul>
<li> Account attractiveness index - The weighted average AAI for the portfolio of accounts with the KAM must improve MoM.</li>
<li> KAM ensures quality checks with:
<ul>
<li>Defining and ensuring minimum number of sub-categories in a store</li>
<li>Defining and ensuring minimum SKU count in each sub-category</li>
<li>Defining and ensuring minimum SKU count in a store </li>
<li>Defining and ensuring maximum SKU count in a store</li>
<li>Ensuring Store MR goes lower</li>
<li>Ensuring Store CR goes lower</li>
<li>Adhere to merchant tagging and merchant strike policy for the stores</li>
<li>In-store branding for the merchants</li>
</ul>
</li>
<li>SKU collection and refresh of SKUs from the store</li>
<li>Would be responsible to acquire strategically important Brands/ Merchants.</li>
</ul>
<p><strong>Success metrics for KAM:</strong></p>
<ul>
<li>Overall AAI improves MoM</li>
<li>Quality of accounts improves to from lower to higher categories (e.g. more accounts move from bronze to silver, and silver to gold etc.) the number of Strategic brands on boarded.</li>
</ul>
|
|
|
|
|
Nov 1st, 2019 02:38AM
|
Nov 1st, 2019 02:38AM
|
Dunzo
|
|
|
|
private:dunzo
|
www.dunzo.com
|
dunzo.com
|
Nov 1st, 2019 12:00AM
|
Section Manager
|
Open
|
Community Operations
|
|
Bengaluru, Karnataka, India
|
Bengaluru
|
Karnataka
|
IND
|
Oct 29th, 2019 12:00AM
|
|
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Lead, motivate, and develop high performing teams of Customer Support Representatives (CSRs) within a time-sensitive and demanding environment to deliver on operational key performance indicators (KPIs) </li>
<li>Stay present and available for your team (~15 representatives); this includes covering the floor, answering questions, hosting weekly 1-on-1 meetings, and providing real-time feedback </li>
<li>Instruct CSRs and cultivate performance to serve our user and partner communities </li>
<li>Audit your team’s performance with weekly audits and guide towards progressive improvements; identify opportunities for additional training &amp; development. </li>
<li>Guide enforcement of policies, including attendance; create and distribute reports to COE management, provide Senior Leadership with daily snapshots of team’s performance; escalate issues to Senior Leadership as necessary </li>
<li>Act as a Subject Matter Expert (SME). Identify trending issues and guide CSRs do the same in their daily work </li>
</ul>
<p><strong>What you'll need:</strong> </p>
<ul>
<li>Willingness to work weekends, early mornings, late nights, and occasional holidays, in an operational 24/7 environment </li>
<li>Demonstrated ability to manage effectively, set team goals, develop people to their highest levels of performance, and guide through challenging situations </li>
<li>Motivational skills - your team depends on you to inspire them to reach their full potential. You don’t let the stressors of the customer service industry negatively impact team attitude or morale </li>
<li>Maintain a positive, can-do attitude and encourage others to do the same </li>
<li>Comfortable delivering tough feedback - you’ll need to tune into CSRs’ performance, give reinforcing feedback where necessary, and offer critical feedback for growth opportunities as they arise.</li>
<li>Exceptional written and verbal communication skills </li>
<li>Optimistic leadership - you have an enthusiastic attitude and are passionate about making magic for our communities. You view every support interaction as a chance to impact our users and partners in a positive way </li>
</ul>
|
|
|
|
|
Nov 1st, 2019 02:38AM
|
Nov 1st, 2019 02:38AM
|
Dunzo
|
|
|
|
private:dunzo
|
www.dunzo.com
|
dunzo.com
|
Nov 5th, 2019 12:00AM
|
Partner Support Lead
|
Open
|
Community Operations
|
|
Bengaluru, Karnataka, India
|
Bengaluru
|
Karnataka
|
IND
|
Oct 25th, 2019 12:00AM
|
|
<p><strong>Role and Responsibilities:</strong></p>
<ul>
<li><span style="font-weight: 400;"> To lead, motivate, and develop high performing teams within a time-sensitive and </span>demanding environment in order to deliver on meeting the team’s KPIs. You will build and manage an organization that operates with reliable operating standards. </li>
<li><span style="font-weight: 400;">You will strengthen culture by example and be accountable for the delivery of results by </span>your teams. We are looking for highly engaged people managers and you must be passionate about coaching and mentoring </li>
<li><span style="font-weight: 400;">You will interact and collaborate with Dunzo’s leadership, constantly improving our level </span>of service to customers - whether through exceeding on agreed service levels, suggesting improvements to support logic, or designing structures to best run our support operations. </li>
<li><span style="font-weight: 400;">You own the customer experience through our resolution channels. You will be </span>responsible for achieving overall satisfaction of our customers along with compliance. </li>
<li><span style="font-weight: 400;">Leading and managing 6-9 direct reports and 100+ indirect reports.</span></li>
<li><span style="font-weight: 400;"> </span>You are responsible to drive continuous process improvement to deliver a world-class experience every time, all the time. </li>
<li><span style="font-weight: 400;">Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, </span>and other Change/Six Sigma initiatives to enable the Functional Areas to meet and exceed Business Plan. </li>
<li><span style="font-weight: 400;">Works on improving process efficiency and setting up new process required for </span>operations. </li>
<li><span style="font-weight: 400;">Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, </span>Product and Engineering Managers) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives. </li>
<li><span style="font-weight: 400;">Drives creation of quality initiatives, process change initiatives and other Lean initiatives </span>to enable functional areas to meet and exceed business plan. </li>
<li><span style="font-weight: 400;">Measures performance, provides feedback, and holds Managers accountable for their </span>performance and the performance of their departments. <span style="font-weight: 400;">Excellent communications skills with an ability to convey strategic direction to all levels </span>within the organization and senior leadership. </li>
</ul>
<p><strong>What You’ll Need </strong></p>
<ul>
<li><span style="font-weight: 400;"> 6-8+ years direct management experience, managing teams of 100+ reports including junior to mid level Manager roles </span></li>
<li><span style="font-weight: 400;"> Experience with performance metrics, process improvement and Lean techniques </span></li>
<li><span style="font-weight: 400;"> Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays </span></li>
<li><span style="font-weight: 400;"> Ability to handle changing priorities and use good judgment in stressful situations </span></li>
</ul>
|
|
|
|
|
Nov 5th, 2019 12:58AM
|
Nov 5th, 2019 12:58AM
|
Dunzo
|
|
|
|
private:dunzo
|
www.dunzo.com
|
dunzo.com
|
Nov 5th, 2019 12:00AM
|
Section Manager
|
Open
|
Community Operations
|
|
Bengaluru, Karnataka, India
|
Bengaluru
|
Karnataka
|
IND
|
Oct 29th, 2019 12:00AM
|
|
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Lead, motivate, and develop high performing teams of Customer Support Representatives (CSRs) within a time-sensitive and demanding environment to deliver on operational key performance indicators (KPIs) </li>
<li>Stay present and available for your team (~15 representatives); this includes covering the floor, answering questions, hosting weekly 1-on-1 meetings, and providing real-time feedback </li>
<li>Instruct CSRs and cultivate performance to serve our user and partner communities </li>
<li>Audit your team’s performance with weekly audits and guide towards progressive improvements; identify opportunities for additional training &amp; development. </li>
<li>Guide enforcement of policies, including attendance; create and distribute reports to COE management, provide Senior Leadership with daily snapshots of team’s performance; escalate issues to Senior Leadership as necessary </li>
<li>Act as a Subject Matter Expert (SME). Identify trending issues and guide CSRs do the same in their daily work </li>
</ul>
<p><strong>What you'll need:</strong> </p>
<ul>
<li>Willingness to work weekends, early mornings, late nights, and occasional holidays, in an operational 24/7 environment </li>
<li>Demonstrated ability to manage effectively, set team goals, develop people to their highest levels of performance, and guide through challenging situations </li>
<li>Motivational skills - your team depends on you to inspire them to reach their full potential. You don’t let the stressors of the customer service industry negatively impact team attitude or morale </li>
<li>Maintain a positive, can-do attitude and encourage others to do the same </li>
<li>Comfortable delivering tough feedback - you’ll need to tune into CSRs’ performance, give reinforcing feedback where necessary, and offer critical feedback for growth opportunities as they arise.</li>
<li>Exceptional written and verbal communication skills </li>
<li>Optimistic leadership - you have an enthusiastic attitude and are passionate about making magic for our communities. You view every support interaction as a chance to impact our users and partners in a positive way </li>
</ul>
|
|
|
|
|
Nov 5th, 2019 12:58AM
|
Nov 5th, 2019 12:58AM
|
Dunzo
|
|
|
|
private:dunzo
|
www.dunzo.com
|
dunzo.com
|
Nov 5th, 2019 12:00AM
|
Director - Product Design
|
Open
|
Design
|
|
Bengaluru, Karnataka, India
|
Bengaluru
|
Karnataka
|
IND
|
Nov 4th, 2019 12:00AM
|
|
<p>Dunzo is looking for an outstanding design leader who can hire, manage and develop a team of designers and researchers to drive Dunzo’s mission to be the largest platform in India enabling local commerce businesses and improving the standard of living of blue collared workforce across india.</p>
<p><br><strong>Responsibilities:</strong></p>
<ul>
<li>You will lead product design &amp; be responsible for the vision, strategy &amp; instituting product design process across the company.</li>
<li>You will work closely with product teams to deeply understanding the WHY and WHAT of every product &amp; then work with your team to define the IA, UX, UI &amp; VD.</li>
<li>You will create, groom &amp; communicate the design task pipeline to all stakeholders in the company to ensure utmost clarity &amp; ownership within the team.</li>
<li>You will be the strongest voice of user in the company. You will focus on delivering a reliable and simple experience which delights the end consumer every time!</li>
<li>You are an amazing designer yourself. You will have to be a thought leader and represent Dunzo in various industry design forums.</li>
<li>Your portfolio is so inspiring that you command respect and have a fan following of your juniors and your peers in the industry on various design platforms.</li>
<li>You ensure that all the design outcomes are implemented in time &amp; with perfection &amp; all business stakeholders are informed of the progress.</li>
<li>You will be responsible for hiring and grooming the best design and research talent in the industry.</li>
<li>You will improve thinking, approach and processes for the entire product and design team not just your reports.</li>
<li>Your examples should be celebrated, emulated and followed by teams throughout the organization.</li>
</ul>
<p><strong>Preferred Qualifications:</strong></p>
<ul>
<li>Passion for consumer product design &amp; love for your craft</li>
<li>Minimum 10 years experience in Product Design with at-least 5 years in product start-up.</li>
<li>At-least 5 years experience in designing mobile first experiences.</li>
<li>Strong people management skills and experience in leading design teams.</li>
<li>Strong ability to navigate a fast paced &amp; dynamic startup environment. Always-on, dynamic person who doesn't shy away from rolling up the sleeves to get things done.</li>
<li>Should have had significant hands on experience across the UXR, IA, UX, UI, VD.</li>
<li>Education in design is preferable, not mandatory.</li>
<li>Should be comfortable working across Interaction Design and Interface design softwares.</li>
<li>Expert level Proficiency with industry standard design tools (e.g. After Effects, Illustrator, Sketch, Marvel, Zeplin, Figma, Principle etc).</li>
</ul>
|
|
|
|
|
Nov 5th, 2019 12:58AM
|
Nov 5th, 2019 12:58AM
|
Dunzo
|
|
|