Glassdoor Profile Reviews Data

Track Echo-U Ltd reviews on Glassdoor to uncover insights on employee sentiment

Rows

Open dataset
Ticker Symbol Entity Name As Of Date Review Url Logo Company Author Title Author Location Author Country Summary Description PROs CONs Recommends Value Recommends Description Outlook Value Outlook Description CEO Review Value CEO Review Description Helpful Count Rating: Overall Rating: Work/Life Balance Rating: Culture & Values Rating: Career Opportunities Rating: Comp & Benefits Rating: Senior Management Rating: Diversity & Inclusion Company Id Company URL Advice to Management Not Helpful Count Employer Responses Employer Status Is featured? Is current job? Job Ending Year Length of Employment Company Website Company Industry Id Company Sector Id Date Added Date Updated Company Name Sector Industry
private:echo-ultd-2 https://www.glassdoor.com?employer_id=1299503 Jan 14th, 2021 12:00AM Open Open Echo-U Newcastle, England Great place to work. Really enjoyable place to work. No downsides to working at Echo-U 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 0.0 5.0 5.0 5.0 5.0 5.0 5.0 1299503 Open 0.0 [] REGULAR No Yes 4.0 Jan 29th, 2021 05:33PM Jan 29th, 2021 05:33PM Echo-U Ltd
private:echo-ultd-2 https://www.glassdoor.com?employer_id=1299503 Oct 10th, 2020 12:00AM Open Open Echo-U Customer Care Advisor Newcastle, England Amazing team Lots of opportunities for over time, lots of support from team leaders Shifts are quite long and repetitive 1.0 POSITIVE 0.0 NEUTRAL 1.0 APPROVE 0.0 5.0 5.0 5.0 5.0 5.0 5.0 1299503 Open 0.0 [] REGULAR No Yes 1.0 Jan 29th, 2021 05:33PM Jan 29th, 2021 05:33PM Echo-U Ltd
private:echo-ultd-2 https://www.glassdoor.com?employer_id=1299503 Aug 16th, 2020 12:00AM Open Open Echo-U Customer Service Representative Newcastle upon Tyne, England Good place Improves communication. Improves decision making This is not a job for the faint-hearted 0.0 4.0 3.0 3.0 4.0 3.0 3.0 1299503 Open 0.0 [] REGULAR No No 1.0 Jan 29th, 2021 05:33PM Jan 29th, 2021 05:33PM Echo-U Ltd
private:echo-ultd-2 https://www.glassdoor.com?employer_id=1299503 Aug 11th, 2020 12:00AM Open Open Echo-U Customer Service Agent Newcastle, England A call centre is a call centre 3 days off midweek. Nice offices. Its a call centre, long shifts, short breaks. 1.0 POSITIVE 0.0 NEUTRAL 0.0 NO_OPINION 0.0 3.0 3.0 3.0 3.0 1.0 3.0 1299503 Open 0.0 [] REGULAR No Yes 1.0 Jan 29th, 2021 05:33PM Jan 29th, 2021 05:33PM Echo-U Ltd
private:echo-ultd-2 https://www.glassdoor.com?employer_id=1299503 Jul 11th, 2020 12:00AM Open Open Echo-U Customer Service Newcastle upon Tyne, England Quantity over quality not there for customer service None that I can think off, no atmosphere in work environment. Just target driven They start off trying to promote and want good customer service in training. Then you start to see actually customer emails and begin to realise its quanity over quality. E mail threads are nothing but complaint after complaint up to 30 40 email threads by customers, because the advisors dont read threads and send out quick holding responses just to get there IPA target for the day. The turnover of staff iis high, they make promises to get you through the door and fail to deliver, they expect you to make up hours if your late (your already working 10 hours a day) They cherry pick assessments on staff they like and want (it is supposed to be random) but overheard team leaders talking about assessments so this does happen. When trading standards eventually pick up on this customer service this company will take the hit. No parking for those travelling into work, so excessive rate parking fees to be paid, however there is parking on site only for management, tons of free spaces not being used.If you like to be a good customer service operator do not apply to this company unless you have no morals or ethics or happy to plough through loads of email threads risking your IPA target to actually deal with the customer. -1.0 NEGATIVE -1.0 NEGATIVE -1.0 DISAPPROVE 1.0 1.0 0.0 1.0 0.0 0.0 0.0 1299503 Open You will fold if you continue on this path. Look at free parking for your staff and if you want them to work long hours ergonomic chairs everything is uncomfortable. 0.0 [] REGULAR No No 20.0 Jan 29th, 2021 05:33PM Jan 29th, 2021 05:33PM Echo-U Ltd
private:echo-ultd-2 https://www.glassdoor.com?employer_id=1299503 Apr 29th, 2020 12:00AM Open Open Echo-U Customer Service Representative Bournemouth, England Kind people I enjoyed the people i worked with at this place. Big staff turnover means obvious unhappiness of employees 15 seconds between calls 5 minutes allotted to you as your "comfort break" which is frowned upon if you take anyway Taught to palm customers off and tell them lies which just makes it worse for the next person who has to answer when the customer calls back -1.0 NEGATIVE -1.0 NEGATIVE 4.0 2.0 2.0 3.0 2.0 2.0 1.0 1299503 Open 0.0 [] REGULAR No No 1.0 Jan 29th, 2021 05:33PM Jan 29th, 2021 05:33PM Echo-U Ltd
private:echo-ultd-2 https://www.glassdoor.com?employer_id=1299503 Apr 5th, 2020 12:00AM Open Open Echo-U Customer Service Bournemouth, England CSA Bournemouth Supportive team leader, the training program prepares you before going live, colleagues were also supportive. The job was awful, always having angry customers shout at you over the phone. Just like any call centre you have 15 second to wrap the call wether finish or not another call would come through... so need to be fairly fast typer and if you like talking then that’s not the job for you! 1.0 POSITIVE 1.0 POSITIVE 0.0 NO_OPINION 0.0 3.0 3.0 3.0 5.0 2.0 3.0 1299503 Open Management in Bournemouth were very supportive, the team leaders as well. Keep doing what you’re doing, for a demanding job like that the staff need good support from management and Echo U Bournemouth was great. 0.0 [] PART_TIME No No 1.0 Jan 29th, 2021 05:33PM Jan 29th, 2021 05:33PM Echo-U Ltd
private:echo-ultd-2 https://www.glassdoor.com?employer_id=1299503 Jan 12th, 2020 12:00AM Open Open Echo-U Senior Customer Service Advisor Newcastle upon Tyne, England Good people, bad environment Free breakfast mornings on a Tuesday Free fruit around the office Mostly good people as colleges Minimum wage to be screamed at by customers and Micromanaged throughout the day Un-achievable targets Hostile working environment 0.0 NEUTRAL 0.0 NO_OPINION 0.0 2.0 1.0 3.0 2.0 1.0 3.0 1299503 Open Figure out whether your rules and guideline are your own or your secondments as most of the time we didn't know whether we were working for JD or Echo-U. One day we would work with Echo-U guidelines and benefits (i.e. Christmas off) then finding out JD CC don't close over Christmas so we would have to work even though the company we applied and were hired from was closed (no canteen, no coffee machines, no senior management) Finally, sort the rotas out as the work/life balance is awful - I did 3 weeks of 9pm finishes (including Sundays) with overtime that was pretty much forced upon the team so I worked 12 hour, days 4/5 days a week for nearly the full three weeks. I also booked a holiday that was pending for over a month. They want to have a good culture and values they just cant find the balance between their outsourcing companies and themselves. 0.0 [] REGULAR No No 1.0 Jan 29th, 2021 05:33PM Jan 29th, 2021 05:33PM Echo-U Ltd
private:echo-ultd-2 https://www.glassdoor.com?employer_id=1299503 Oct 23rd, 2019 12:00AM Open Open Echo-U CSA Newcastle, England AVOID Absolutely none and that is no exaggeration Where do I start?! Every aspect of the company. -1.0 NEGATIVE -1.0 NEGATIVE -1.0 DISAPPROVE 0.0 1.0 1.0 1.0 1.0 1.0 1.0 1299503 Open Sort it out or give it up! 0.0 [] REGULAR No No 2.0 Jan 29th, 2021 05:33PM Jan 29th, 2021 05:33PM Echo-U Ltd
private:echo-ultd-2 https://www.glassdoor.com?employer_id=1299503 Aug 24th, 2019 12:00AM Open Open Echo-U CSO Newcastle upon Tyne, England Nothing good about this company Friends that you sit with are good people Where to start, I haven’t worked here for long and I have never regretted anything more in my life the place is appalling. You get treat so badly it’s practically bullying by managers -1.0 NEGATIVE -1.0 NEGATIVE -1.0 DISAPPROVE 0.0 1.0 1.0 1.0 1.0 1.0 1.0 1299503 Open Stop writing fake reviews on here to make the company look better it’s very obvious when you do. 0.0 [] PART_TIME No Yes 1.0 Jan 29th, 2021 05:33PM Jan 29th, 2021 05:33PM Echo-U Ltd

Request a demo to view additional historical data, and much more.

Request Demo

Make fast
queries

No longer rely on engineers to access data; build and share queries with intuitive tools, and derive insights in real time.

Bookmark queries with your team

Save and share custom queries using a private bookmarking feature, accessible to your whole team.

Be first to know with alerts

Scan data points across millions of companies and receive emails when relevant metrics cross critical thresholds.

Visualize data for quick insights

Create custom keyword-based word clouds, charts, and advanced visualizations to quickly analyze the data.

Map competitor locations

Analyze competitor presence and growth over time by overlaying store locations with the Nearby Competitor feature.

Add widgets to your dashboards

Access existing maps, charts, word clouds, and other visualizations to understand your data quickly. Or build custom widgets to view data just the way you want it.