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private:fanduel
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www.fanduel.com
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boards.greenhouse.io
|
Dec 2nd, 2018 12:00AM
|
Customer Support Agent
|
Open
|
Retail
|
|
Jersey City, New Jersey, United States
|
Jersey City
|
NJ
|
USA
|
Nov 30th, 2018 12:00AM
|
|
<p>FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Betfair US, DRAFT, and TVG. FanDuel Group has a presence across 45 states and 8 million customers. The company is based in New York with offices in California, New Jersey, Florida, Oregon, and Scotland.</p>
<p>We are looking for a Part-time Transactional Customer Service Representative to join our team at Meadowland Racetrack.</p>
<p><strong>What you’ll do</strong></p>
<ul>
<li>Think creatively and passionately about ways in which we can make every user interaction meaningful and provide the best gaming experience possible</li>
<li>Use technical ability to master our internal admin systems, review accounts, troubleshoot bugs, and resolve issues</li>
<li>Monitor for critical issues and escalate to the proper channels to ensure a speedy resolution</li>
<li>Responsible for cash handling large sums of money</li>
<li>Programming pay per view systems</li>
<li>Monitor customer process and loyalty reward systems</li>
<li>Administrative tasks and duties relative to the role</li>
</ul>
<p><strong>Who we’re looking for </strong></p>
<ul>
<li>Must be 21 years old and able to obtain a gaming and racing license from the state of New Jersey</li>
<li>Use technical ability to master our internal admin systems, review accounts, troubleshoot bugs, and resolve issues</li>
<li>Help share user insights and trends to all areas of the business including product, marketing, and operations</li>
<li>Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution</li>
<li>Get a chance to make sports more exciting for local sports fans</li>
<li>A quick and creative problem-solving mind</li>
<li>Ability to learn and adapt to changing software</li>
<li>Excellent communication skills with an emphasis on writing skills</li>
<li>Experience chatting with people (retail, teaching, etc)</li>
<li>Empathy, curiosity, humility and flexibility</li>
<li>Enthusiasm for varied responsibilities</li>
<li>Availability to work flexible hours that include nights and weekends</li>
</ul>
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Dec 2nd, 2018 04:54AM
|
Dec 2nd, 2018 04:54AM
|
Fanduel
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|
|
|
private:fanduel
|
www.fanduel.com
|
boards.greenhouse.io
|
Feb 1st, 2019 12:00AM
|
Data Warehouse Big Data Engineer - TVG Network
|
Open
|
Engineering & Technology
|
|
Santa Monica, CA, United States
|
Santa Monica
|
CA
|
USA
|
Jan 25th, 2019 12:00AM
|
|
<p><strong>Job Summary:</strong></p>
<p>This position is to support increased DW engineering responsibilities especially around Sportsbook, focusing on but not limited to big data integration, API data pipelines and scripting based automation.</p>
<p><strong>Essential Functions:</strong></p>
<ul>
<li>Implements Big Data integration framework and batch/real-time analytical solutions leveraging transformational technologies.</li>
<li>Support design, development of all data pipelines required in the data warehouses to help business solve complex business challenges.</li>
<li>Works on multiple projects as a technical team member and support design and development of data applications, testing, and builds automation tools.</li>
<li>Codes, tests, and documents new or modified data systems to create robust and scalable applications for data pipeline</li>
<li>Implements security and recovery tools and techniques as required.</li>
<li>Ensures all automated processes preserve data by managing the alignment of data availability and integration processes.</li>
<li>Conducts logical and physical database design and designs key and indexing schemes</li>
<li>Monitors performance and fine tune any necessary infrastructure changes</li>
</ul>
<p><strong>Required Qualifications:</strong></p>
<ul>
<li>BS in Information Systems, Computer Science, Engineering or related field preferred</li>
<li>3+ years of solid data engineering or software engineer experience with Big Data components/frameworks (Hadoop, Streaming, Yarn, Spark, Hive, HBase, MapReduce, HDFS, Pig, Hive, Sqoop, Flume, Ozie, etc.) in large-scale data infrastructure.</li>
<li>Experience with how algorithms work and have experience building algorithms.</li>
<li>Experience within large relational Data Warehouse environment, including technical architectures, infrastructure components, ETL/ ELT and reporting/analytic tools.</li>
<li>Experience developing data engineering using Python, Java or any other programming or scripting languages.</li>
<li>Experience with RESTful web services, open API development, and SOA concepts</li>
<li>Expertise writing SQL queries</li>
</ul>
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Feb 1st, 2019 12:46AM
|
Feb 1st, 2019 12:46AM
|
Fanduel
|
|
|
|
private:fanduel
|
www.fanduel.com
|
boards.greenhouse.io
|
Feb 1st, 2019 12:00AM
|
Payroll Specialist - TVG Network
|
Open
|
Finance & Facilities
|
|
Santa Monica, CA, United States
|
Santa Monica
|
CA
|
USA
|
Jan 25th, 2019 12:00AM
|
|
<p> </p>
<p>FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Betfair US, DRAFT, and TVG. FanDuel Group has a presence across 45 states and 8 million customers. The company is based in New York with offices in California, New Jersey, Florida, Oregon, and Scotland.</p>
<p><strong>About the role </strong></p>
<p>FanDuel Group is seeking a Payroll and Account Payable Specialist to who will be an outstanding addition to the Finance team. The ideal candidate will be a subject manner expert and will play a critical role in partnering with human resources, employees, and third party vendors for company-specific pay policies and processes. The ideal person will demonstrate excellent attention to detail, is results driven, and collaborative.</p>
<p><strong>What you'll do:</strong></p>
<ul>
<li>Partner with Human Resources team to ensure the accuracy of time and attendance, leave of absence and all payroll variables are accurate, and employees are paid accordingly</li>
<li>Run company-wide FanDuel Group payroll processes</li>
<li>Process company restricted stock units</li>
<li>Provide guidance on complex payroll items, resolve issues, and answer payroll-related questions.</li>
<li>Serve as the point person and manage payroll audits</li>
<li>Partner with HR and our payroll providers in aligning and implementing a more sophisticated payroll and benefits system</li>
<li>Review/create general ledger bookings on all payroll related entries</li>
<li>Prepare and reconcile payroll related balance sheet accounts and escrow accounts</li>
<li>Conduct ad hoc reporting required from accounting and human resources departments</li>
<li>Ensure accurate and timely processing of all employee expenses through concur and AMEX payments</li>
<li>Ensure strict adherence to the T&amp;E policy by employees</li>
</ul>
<p> <strong>Who we're looking for:</strong></p>
<ul>
<li>3-5+ years of professional payroll experience with demonstrated success in the key responsibilities for this role</li>
<li>Undergraduate degree in Business or related field</li>
<li>Experience and knowledge of various payroll taxes such as federal and state taxes, supplemental wage taxation</li>
<li>Highly experienced in MS Excel and proven experience auditing and reconciling data between multiple data sources</li>
<li>Proven ability to effectively manage multiple projects at a given time</li>
<li>Strong verbal and written communication skills</li>
<li>Strong time management skills</li>
<li>Strong critical thinking and problem-solving skills</li>
<li>Experience processing international payroll a plus<strong><br> <br> </strong></li>
</ul>
<p><strong>What you get in return</strong></p>
<p><em>Beyond working with such a great team?</em></p>
<ul>
<li>An exciting environment with real growth</li>
<li>Contribute to exciting products used by a highly passionate user base</li>
<li>Personal learning and development opportunities</li>
<li>Unlimited holiday allowance</li>
<li>401K plan</li>
<li>100% coverage of health insurance premiums</li>
<li>Stock Options</li>
</ul>
<p>There's more, but we don't want to go on and on.</p>
<p><em>FanDuel is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.</em></p>
<p> </p>
<p> </p>
|
|
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|
Feb 1st, 2019 12:46AM
|
Feb 1st, 2019 12:46AM
|
Fanduel
|
|
|
|
private:fanduel
|
www.fanduel.com
|
boards.greenhouse.io
|
Feb 1st, 2019 12:00AM
|
Retail Sportsbook Manager - TVG Network
|
Open
|
Commercial
|
|
Jersey City, New Jersey, United States
|
Jersey City
|
NJ
|
USA
|
Jan 25th, 2019 12:00AM
|
|
<p> </p>
<p> </p>
<p><strong>Job Summary:</strong></p>
<p>As Retail Sportsbook Manager you will lead a team to exceed the targets of a multi-million dollar turnover business in Meadowlands. Inspire motivate and train your people to be the best they can be and deliver the FanDuel vision.</p>
<p><strong>Essential Functions:</strong></p>
<ul>
<li>Deliver the annual budget through close management and a focus on market growth.</li>
<li>Know and understand the properties financial reports in detail. Immediately identify any changes in business and take action as a result.</li>
<li>Pro-actively monitor competitor activity and ensure that the business as a whole is fast to respond.</li>
<li>Use the knowledge of sportsbook team to help maintain awareness of issues within the market place.</li>
<li>Take responsibility for positively managing the implementation of change and the introduction of initiatives within the area.</li>
</ul>
<p><strong>Planning and Organizing:</strong></p>
<ul>
<li>Ensure that all administration and paperwork is completed within an appropriate timeframe.</li>
<li>Ensure compliance to all Federal, local and DGE regulations.</li>
<li>Ensure smooth communication of key issues and initiatives.</li>
<li>Complete monthly business review meetings, applying appropriate business strategy and feeding back Head Office to improve the business.</li>
</ul>
<p><strong>Driving the Business:</strong></p>
<ul>
<li>Actively acquire customers from competitors and regularly review where opportunities exist to grow market share.</li>
<li>Ensure that any customer affecting issues are dealt with immediately and have the ability to cut through obstacles that prevent this.</li>
<li>Develop business links within the local community.</li>
<li>Identify, plan and execute local initiatives for market growth.</li>
</ul>
<p><strong>Customer Focus:</strong></p>
<ul>
<li>Ensure that sportsbook team are delivering the brand offer to customers</li>
<li>Be perfectly ‘tuned in’ to what customers are saying and what motivates them - act as a conduit for customer feedback for the Senior Management Team.</li>
<li>Manage and know in detail large staking customers, focusing on service standards and trading arrangements.</li>
</ul>
<p><strong>People Skills:</strong></p>
<ul>
<li>Lead, drive, energize and motivate team to deliver.</li>
<li>Ensure that we have the best people working in our sportsbook.</li>
<li>Ensure that we recruit for ‘the next role’ &amp; develop people to be their best.</li>
<li>Act as a conduit for staff feedback within Meadowlands ensuring that Senior Managers and Head Office personnel have a full understanding of what is happening “on the ground.”</li>
<li>Spot talent and drive an internal development pipeline</li>
<li>Ensure clear performance management processes are in place, responding to both good and poor performance with specific actions plans.</li>
<li>Deal with people issues and problems in a timely fashion and where necessary use the company’s disciplinary and grievance procedure.</li>
</ul>
<p><strong>Compliance:</strong></p>
<ul>
<li>Ensure that our license is protected to the best of your ability - respond immediately to any threats to the license.</li>
<li>Promote social responsibility issues, working with local representatives as required.</li>
<li>Develop a personal network with key members of local organizations e.g. Police, Council, DGE, Newspapers, entertainment venues.</li>
<li>Ensure that Health &amp; Safety is adhered to and audits are completed as required.</li>
<li>Ensure that staff are adhering to the correct policies</li>
<li>Ensure that cash systems are reconciled and issues resolved</li>
</ul>
<p><strong>Required Qualifications:</strong></p>
<ul>
<li>3+ years of professional experience with 2+ years of related retail management experience.</li>
<li>MS in Business, Marketing, or a related field. Graduate degree a plus.</li>
<li>Knowledge of US Sports and the sports betting industry.</li>
<li>Track record of outperformance vs. peers.</li>
<li>Self-starter with the ability to take ownership and be accountable for deliverables.</li>
<li>Exceptional written and verbal communication skills.</li>
<li>Excellent critical thinking skills (how to size up a problem and prioritize the right projects at pace)</li>
<li>Ability to handle multiple simultaneous projects while effectively balancing scope, resourcing, time, and quality.</li>
<li>3-5 years related experience.</li>
</ul>
<p> </p>
|
|
|
|
|
Feb 1st, 2019 12:46AM
|
Feb 1st, 2019 12:46AM
|
Fanduel
|
|
|
|
private:fanduel
|
www.fanduel.com
|
boards.greenhouse.io
|
Feb 1st, 2019 12:00AM
|
Office Administrative Manager - TVG Network
|
Open
|
Customer Operations
|
|
Jersey City, New Jersey, United States
|
Jersey City
|
NJ
|
USA
|
Jan 25th, 2019 12:00AM
|
|
<h2 style="margin: 0in; margin-bottom: .0001pt;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Job Summary:</span></h2>
<p>The Office Administrative Manager ensures, support of the Betfair Casino/FanDuel Sportsbook office and Meadowlands retail office for various administrative functions including working with Human Resources, Finance/Facilities and Executives for special projects, creating and coordinating calendars and meetings, reviewing reports, processing accounts payable, and other information as required or requested. This position plans, and coordinates supportive services such as reception, mail distribution, restocking supplies/inventory and other office support services. The incumbent maintains Supplier Relationship Management meetings with contractors/suppliers are held at prescribed intervals including other stakeholder groups where necessary. Builds strong working relationships with key internal stakeholders and act as a functional bridge between external vendors and internal stakeholders.</p>
<p> <strong>Essential Functions:</strong></p>
<ul>
<li>Setup and onboarding of new suppliers</li>
<li>Creation of purchase orders.</li>
<li>Processes invoices for vendors in a timely manner to ensure on time payments.</li>
<li>Travel and diary management for the Retail Leadership team</li>
<li>Administrative support to HR with regard to employee lifecycle.</li>
<li>Document &amp; file management ensuring the documentation we produce is of the highest quality and our files are accurate and up to date</li>
<li>Performs general reception functions including meeting and greeting visitors; answering phone calls; receiving goods.</li>
<li>Assists and coordinates corporate employee events.</li>
<li>Maintains all breakroom stock (paper items, and snacks) and office supplies. Places orders as needed while managing costs within budget.</li>
<li>Maintains organization and tidiness of breakrooms, mailrooms, supply rooms and reception areas. Complete daily opening and closing procedures.</li>
<li>Additional responsibilities as assigned or requested.</li>
</ul>
<p> <strong>Required Qualifications:</strong></p>
<ul>
<li>Excellent people skills, including the ability to work effectively as part of a team.</li>
<li>Positive attitude and the ability to be proactive, resourceful and flexible.</li>
<li>Team player; willing to assist as needed.</li>
<li>Ability to organize, prioritize, meet deadlines, make decisions and change course of action quickly. </li>
<li>Should possess stellar time-management skills.</li>
<li>Ability to maintain confidentiality and ethics.</li>
<li>Effective communicator, both verbally and written.</li>
<li>Proficiency with Microsoft Outlook, Word and Excel.</li>
<li>Strong organizational and follow-thru skills.</li>
<li>Detail oriented with the ability to maintain professionalism under pressure.</li>
<li>Ability to take initiative and work with minimum supervision.</li>
<li><strong>Licensure:</strong> Must be able to pass required licensing as mandated by various state racing and casino regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment.</li>
</ul>
|
|
|
|
|
Feb 1st, 2019 12:46AM
|
Feb 1st, 2019 12:46AM
|
Fanduel
|
|
|
|
private:fanduel
|
www.fanduel.com
|
boards.greenhouse.io
|
Feb 1st, 2019 12:00AM
|
Retail Operations Representative - TVG Network
|
Open
|
Customer Operations
|
|
Beaverton, Oregon, United States
|
Beaverton
|
OR
|
USA
|
Jan 25th, 2019 12:00AM
|
|
<p>The Retail Operations Representative will be responsible for managing the content we deliver to retail through our TV and Screens system and delivery of daily sheets in support of FanDuel Sportsbook. Responsible for maintaining content database, displaying events, updating and revising details of betting events as required to ensure timely information is displayed to customers. Providing a key role in the satisfactory customer experience on offers in every retail FanDuel Sportsbook.</p>
<p> <strong>Essential Functions:</strong></p>
<ul>
<li>Creating and maintaining running orders &amp; schedules for screens</li>
<li>Ensuring that all events, specials and promos display on the screens in a timely manner</li>
<li>Managing the delivery of price sheets for sports and betting events to shops</li>
<li>Ensuring that all information on customer facing screens are up to date and accurate</li>
<li>Planning schedules for delivery of TV, Screens, and Sheets schedules</li>
<li>Understanding of necessary content and product for TV, Screens, and Sheets</li>
<li>Proactively reacting to schedule changes as the day’s events unfold.</li>
<li>Provide customer feedback to Management</li>
<li>Assist in identifying customer experience enhancements</li>
<li>Additional responsibilities as assigned or requested. </li>
</ul>
<p><strong>Required Qualifications:</strong></p>
<ul>
<li>Accuracy and attention to detail</li>
<li>Ability to work under pressure and meet exacting deadlines</li>
<li>Good organizational skills</li>
<li>Strong communication skills</li>
<li>Ability to work as part of a team</li>
<li>Flexible approach to working hours</li>
<li>Customer focused with an ability to identify opportunities that will benefit the customer experience</li>
<li>Knowledge of MS Word, MS Excel or database</li>
<li>Ability to acquire and maintain required regulatory licensures</li>
</ul>
<p><strong>Preferred Qualifications:</strong></p>
<ul>
<li>Passion for Sports</li>
<li>Knowledge and understanding of the i-gaming casino, sportsbook, DFS, or racing industry</li>
</ul>
<p> </p>
<p> </p>
|
|
|
|
|
Feb 1st, 2019 12:46AM
|
Feb 1st, 2019 12:46AM
|
Fanduel
|
|
|
|
private:fanduel
|
www.fanduel.com
|
boards.greenhouse.io
|
Feb 2nd, 2019 12:00AM
|
Senior Baseball Trader
|
Open
|
Commercial
|
|
Jersey City, New Jersey, United States
|
Jersey City
|
NJ
|
USA
|
Jan 17th, 2019 12:00AM
|
|
<p>FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Betfair US, DRAFT, and TVG. FanDuel Group has a presence across 45 states and 8 million customers. The company is based in New York with offices in California, New Jersey, Florida, Oregon, and Scotland. FanDuel Group is a subsidiary of Paddy Power Betfair plc, a leading international sports betting and gaming operator and a constituent of the FTSE 100 index of the London Stock Exchange.</p>
<p><strong>About the role </strong></p>
<p>An exciting opportunity to join the new Sportsbook Risk &amp; Trading Team at FanDuel. Leveraging cutting edge tools and both global and local expertise to ensure a best-in-class betting product offering for our customers. Risk &amp; Trading operates most effectively as an integrated part of the overall FanDuel business. Arrive at better decisions together through collaboration and aligning on achieving common goals for our customers is of paramount importance.</p>
<p>The role requires a strong interest and knowledge of Baseball. Should suit commercially minded and numerate individual, who enjoys working out probabilities, with good attention to detail and ability to collaborate and work as part of cross functional teams. If you are adaptable, well organized, can make good decisions under pressure and enjoy being in the heart of the action then this may be the role for you. Integrity, low ego and collaboration are key values in the Risk &amp; Trading team The role requires work outside of normal business hours including weekends.</p>
<p><strong>Essential functions </strong><strong> </strong></p>
<p>Odds Compilation</p>
<ul>
<li>Owning pre-live pricing on Baseball including player related markets</li>
<li>Agility to also price betting opportunities across a variety of domestic sports as needed and attending to <em>request-a-bets </em>for customers (in the off-season in particular you’ll be assisting in other sports)</li>
<li>The role of a trader is not to predict an outcome; only to assign probabilities to all potential outcomes</li>
</ul>
<p>Product Ownership</p>
<ul>
<li>Best-in-world betting product offering for baseball customers</li>
<li>Increase the range of events and markets offered</li>
<li>Continuous improvement in pricing techniques; both on your own pricing and working with modelling &amp; development teams to optimize model pricing</li>
<li>Display optimization</li>
<li>Ensuring compliance with market regulations</li>
<li>Timely set up and settlement</li>
<li>Identify and remove customer pain points</li>
<li>Competitor benchmarking</li>
</ul>
<p>Live trading</p>
<ul>
<li>Mostly baseball but some other sports as needed</li>
<li>Live trading will mostly be done by other team members and global colleagues</li>
</ul>
<p> Performance</p>
<ul>
<li>Accountable for P&amp;L performance reporting &amp; revenue optimization on baseball</li>
<li>Drawing insights from data to inform commercial business decisions</li>
</ul>
<p>Strategic</p>
<ul>
<li>Clearly articulated, customer centric baseball pricing strategy</li>
<li>Price-led promo strategy for baseball – to acquire, retain and entertain our customers</li>
<li>Betting product strategy – how we get to and then remain <em>best in world </em>product offering on baseball</li>
</ul>
<p>The Risk &amp; Trading team operates most effectively as a collaborative and integrated part of the wider business. This means collaborating with…</p>
<ul>
<li>… global Trading teams to provide best-in-class holistic betting experience and ensure prices in line with trading positions/strategies</li>
<li>… with the Risk team to manage liabilities and to help profile and segment customers</li>
<li>… Customer Service &amp; Retail Operations team to identify and remove customer pain points</li>
<li>… Promos &amp; UX teams to launch innovative new offerings to customers</li>
<li>… brand, PR &amp; marketing teams to create compelling &amp; unique betting content for our customers</li>
</ul>
<p><strong>Required Qualifications:</strong></p>
<ul>
<li>4+ years relevant work experience</li>
<li>Degree in statistics, mathematics or business-related field </li>
<li>In-depth knowledge of baseball</li>
<li>An understanding of betting, statistics &amp; probability</li>
<li>Strong written and verbal communication skills</li>
<li>Experience in the use of the Office suite; most notably Excel &amp; Outlook</li>
<li>Knowledge of sports betting industry a plus</li>
<li>Commercially savvy</li>
<li>Strong attention to detail</li>
</ul>
<p><strong>What you get in return</strong></p>
<p><em>Beyond working with such a great team?</em></p>
<ul>
<li>An exciting environment with real growth</li>
<li>Contribute to exciting products used by a highly passionate user base</li>
<li>Personal learning and development opportunities</li>
<li>Unlimited holiday allowance</li>
<li>401K plan</li>
<li>Attractive healthcare plans</li>
</ul>
<p>There's more, but we don't want to go on and on.</p>
<p><em>FanDuel is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgment or harassment. Our focus is on developing employees so that they reach their full potential.</em> </p>
|
|
|
|
|
Feb 2nd, 2019 04:44AM
|
Feb 2nd, 2019 04:44AM
|
Fanduel
|
|
|
|
private:fanduel
|
www.fanduel.com
|
boards.greenhouse.io
|
Feb 2nd, 2019 12:00AM
|
General Manager, Sportsbook Retail
|
Open
|
Commercial
|
|
Jersey City, New Jersey, United States
|
Jersey City
|
NJ
|
USA
|
Jan 17th, 2019 12:00AM
|
|
<p>FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Betfair US, DRAFT, and TVG. FanDuel Group has a presence across 45 states and 8 million customers. The company is based in New York with offices in California, New Jersey, Florida, Oregon, and Scotland.</p>
<p><strong>About the role</strong></p>
<p>Lead a team to exceed the targets of a multi-million dollar turnover business at FanDuel's sportsbook in Meadowlands Racetrack. Inspire, motivate and train your people to be the best they can be and deliver the FanDuel vision.</p>
<p><strong>Key Duties and Responsibilities:</strong></p>
<p><strong>Commercial Awareness</strong></p>
<ul>
<li>Deliver the annual budget through close management and a focus on market growth.</li>
<li>Know and understand the properties financial reports in detail. Immediately identify any changes in business and take action as a result.</li>
<li>Pro-actively monitor competitor activity and ensure that the business as a whole is fast to respond.</li>
<li>Use the knowledge of sportsbook team to help maintain awareness of issues within the market place.</li>
<li>Take responsibility for positively managing the implementation of change and the introduction of initiatives within the area.</li>
</ul>
<p><strong>Planning and Organizing</strong></p>
<ul>
<li>Ensure that all administration and paperwork is completed within an appropriate timeframe.</li>
<li>Ensure compliance to all Federal, local and DGE regulations.</li>
<li>Ensure smooth communication of key issues and initiatives.</li>
<li>Complete monthly business review meetings, applying appropriate business strategy and feeding back Head Office to improve the business.</li>
</ul>
<p><strong>Driving the Business</strong></p>
<ul>
<li>Actively acquire customers from competitors and regularly review where opportunities exist to grow market share.</li>
<li>Ensure that any customer affecting issues are dealt with immediately and have the ability to cut through obstacles that prevent this.</li>
<li>Develop business links within the local community.</li>
<li>Identify, plan and execute local initiatives for market growth.</li>
</ul>
<p><strong>Customer Focus</strong></p>
<ul>
<li>Ensure that sportsbook team are delivering the brand offer to customers</li>
<li>Be perfectly ‘tuned in’ to what customers are saying and what motivates them - act as a conduit for customer feedback for the Senior Management Team.</li>
<li>Manage and know in detail large staking customers, focusing on service standards and trading arrangements.</li>
</ul>
<p><strong>Management Skills</strong></p>
<ul>
<li>Lead, drive, energize and motivate team to deliver.</li>
<li>Ensure that we have the best people working in our sportsbook.</li>
<li>Ensure that we recruit for ‘the next role’ &amp; develop people to be their best.</li>
<li>Act as a conduit for staff feedback within Meadowlands ensuring that Senior Managers and Head Office personnel have a full understanding of what is happening “on the ground.”</li>
<li>Spot talent and drive an internal development pipeline</li>
<li>Ensure clear performance management processes are in place, responding to both good and poor performance with specific actions plans.</li>
<li>Deal with people issues and problems in a timely fashion and where necessary use the company’s disciplinary and grievance procedure.</li>
</ul>
<p><strong>Compliance</strong></p>
<ul>
<li>Ensure that our license is protected to the best of your ability - respond immediately to any threats to the license.</li>
<li>Promote social responsibility issues, working with local representatives as required.</li>
<li>Develop a personal network with key members of local organizations e.g. Police, Council, DGE, Newspapers, entertainment venues.</li>
<li>Ensure that Health &amp; Safety is adhered to and audits are completed as required.</li>
<li>Ensure that staff are adhering to the correct policies</li>
<li>Ensure that cash systems are reconciled and issues resolved</li>
</ul>
<p><strong>What you get in return</strong></p>
<p><em>Beyond working with such a great team?</em></p>
<ul>
<li>An exciting environment with real growth</li>
<li>Contribute to exciting products used by a highly passionate user base</li>
<li>Personal learning and development opportunities</li>
<li>Unlimited holiday allowance</li>
<li>401K plan</li>
<li>100% coverage of health insurance premiums</li>
</ul>
<p>There's more, but we don't want to go on and on.</p>
<p><em>FanDuel is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgment or harassment. Our focus is on developing employees so that they reach their full potential.</em></p>
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Feb 2nd, 2019 04:44AM
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Feb 2nd, 2019 04:44AM
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Fanduel
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private:fanduel
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www.fanduel.com
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boards.greenhouse.io
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Feb 2nd, 2019 12:00AM
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General Manager, Sportsbook Retail
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Open
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Commercial
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Philadelphia, Pennsylvania, United States
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Philadelphia
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PA
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USA
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Jan 17th, 2019 12:00AM
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<p>FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Betfair US, DRAFT, and TVG. FanDuel Group has a presence across 45 states and 8 million customers. The company is based in New York with offices in California, New Jersey, Florida, Oregon, and Scotland.</p>
<p><strong>About the role</strong></p>
<p>Lead a team to exceed the targets of a multi-million dollar turnover business at FanDuel's sportsbook at Valley Forge Casino. Inspire, motivate and train your people to be the best they can be and deliver the FanDuel vision.</p>
<p><strong>Key Duties and Responsibilities:</strong></p>
<p><strong>Commercial Awareness</strong></p>
<ul>
<li>Deliver the annual budget through close management and a focus on market growth.</li>
<li>Know and understand the properties financial reports in detail. Immediately identify any changes in business and take action as a result.</li>
<li>Pro-actively monitor competitor activity and ensure that the business as a whole is fast to respond.</li>
<li>Use the knowledge of sportsbook team to help maintain awareness of issues within the market place.</li>
<li>Take responsibility for positively managing the implementation of change and the introduction of initiatives within the area.</li>
</ul>
<p><strong>Planning and Organizing</strong></p>
<ul>
<li>Ensure that all administration and paperwork is completed within an appropriate timeframe.</li>
<li>Ensure compliance to all Federal, local and DGE regulations.</li>
<li>Ensure smooth communication of key issues and initiatives.</li>
<li>Complete monthly business review meetings, applying appropriate business strategy and feeding back Head Office to improve the business.</li>
</ul>
<p><strong>Driving the Business</strong></p>
<ul>
<li>Actively acquire customers from competitors and regularly review where opportunities exist to grow market share.</li>
<li>Ensure that any customer affecting issues are dealt with immediately and have the ability to cut through obstacles that prevent this.</li>
<li>Develop business links within the local community.</li>
<li>Identify, plan and execute local initiatives for market growth.</li>
</ul>
<p><strong>Customer Focus</strong></p>
<ul>
<li>Ensure that sportsbook team are delivering the brand offer to customers</li>
<li>Be perfectly ‘tuned in’ to what customers are saying and what motivates them - act as a conduit for customer feedback for the Senior Management Team.</li>
<li>Manage and know in detail large staking customers, focusing on service standards and trading arrangements.</li>
</ul>
<p><strong>Management Skills</strong></p>
<ul>
<li>Lead, drive, energize and motivate team to deliver.</li>
<li>Ensure that we have the best people working in our sportsbook.</li>
<li>Ensure that we recruit for ‘the next role’ &amp; develop people to be their best.</li>
<li>Act as a conduit for staff feedback within Meadowlands ensuring that Senior Managers and Head Office personnel have a full understanding of what is happening “on the ground.”</li>
<li>Spot talent and drive an internal development pipeline</li>
<li>Ensure clear performance management processes are in place, responding to both good and poor performance with specific actions plans.</li>
<li>Deal with people issues and problems in a timely fashion and where necessary use the company’s disciplinary and grievance procedure.</li>
</ul>
<p><strong>Compliance</strong></p>
<ul>
<li>Ensure that our license is protected to the best of your ability - respond immediately to any threats to the license.</li>
<li>Promote social responsibility issues, working with local representatives as required.</li>
<li>Develop a personal network with key members of local organizations e.g. Police, Council, DGE, Newspapers, entertainment venues.</li>
<li>Ensure that Health &amp; Safety is adhered to and audits are completed as required.</li>
<li>Ensure that staff are adhering to the correct policies</li>
<li>Ensure that cash systems are reconciled and issues resolved</li>
</ul>
<p><strong>What you get in return</strong></p>
<p><em>Beyond working with such a great team?</em></p>
<ul>
<li>An exciting environment with real growth</li>
<li>Contribute to exciting products used by a highly passionate user base</li>
<li>Personal learning and development opportunities</li>
<li>Unlimited holiday allowance</li>
<li>401K plan</li>
<li>Attractive healthcare coverage </li>
</ul>
<p>There's more, but we don't want to go on and on.</p>
<p><em>FanDuel is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgment or harassment. Our focus is on developing employees so that they reach their full potential.</em></p>
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Feb 2nd, 2019 04:44AM
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Feb 2nd, 2019 04:44AM
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Fanduel
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private:fanduel
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www.fanduel.com
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boards.greenhouse.io
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Mar 31st, 2019 12:00AM
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Customer Relations Representative
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Open
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Customer Operations
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Jersey City, New Jersey, United States
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Jersey City
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NJ
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USA
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Mar 21st, 2019 12:00AM
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<p>FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Betfair US, DRAFT, and TVG. FanDuel Group has a presence across 45 states and 8 million customers. The company is based in New York with offices in California, New Jersey, Florida, Oregon, and Scotland.</p>
<p><strong>Job Summary:</strong></p>
<p>The Customer Relations Representative is responsible for answering inbound sales and customer service calls and making outbound sales calls in support of Betfair US and FanDuel gaming operations. Sells Betfair US and FanDuel premier account wagering casino and sportsbook services, provides outstanding customer service while responding to subscriber account management, financial transaction and wager history inquiries. Provides technical support to Betfair US and FanDuel subscribers for PC and mobile applications.</p>
<p> <strong>Essential Functions:</strong></p>
<ul>
<li>Provides complete, accurate responses to subscriber calls regarding Betfair US and FanDuel gaming operations</li>
<li>Resolves bet inquires regarding sporting rules.</li>
<li>Performs multi-step deposit and database transactions accurately.</li>
<li>Resolves account and billing inquiries from subscribers.</li>
<li>Accurately describes and completes new account set-ups.</li>
<li>Provides technical assistance to customers regarding PC and mobile wagering applications.</li>
</ul>
<p><strong> </strong><strong>Required Qualifications:</strong></p>
<ul>
<li>Knowledge of MS Word, MS Excel and databases required.</li>
<li>Sports knowledge preferred</li>
<li>Data entry skills required</li>
<li>Effective oral and written skills required.</li>
<li>Ability to actively listen to what others have to say and restate information to ensure understanding; Provide complete and accurate information; Maintain professional business standards at all times.</li>
<li><em>Licensure:</em> Must be able to pass required licensing as mandated by various state racing and casino regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment.</li>
</ul>
<p> <strong>Preferred Qualifications:</strong></p>
<ul>
<li>1 to 3 years customer service or equivalent experience.</li>
<li>Knowledge and understanding of the online sportsbook or casino industry preferred.</li>
</ul>
<p><strong>Experience/Training/Education/Certification</strong>:</p>
<ul>
<li> High school diploma or GED required.</li>
<li>One to three years of experience in a customer service or sales position preferred.</li>
</ul>
<p><strong>What you get in return:</strong></p>
<p><em>Beyond working with such a great team?</em></p>
<ul>
<li>Exciting environment with real growth</li>
<li>Abundant learning and development opportunities</li>
<li>Contribute to exciting products used by a highly passionate user base</li>
<li>401k with company contribution match</li>
<li>Generous Healthcare package</li>
</ul>
<p><strong> There's more, but we don't want to go on and on.</strong></p>
<p style="text-align: center;"><em>FanDuel is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgment or harassment. Our focus is on developing employees so that they reach their full potential.</em></p>
<p><strong> </strong></p>
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Mar 31st, 2019 06:28AM
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Mar 31st, 2019 06:28AM
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Fanduel
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