|
private:fareharbor
|
https://www.glassdoor.com?employer_id=793422
|
Jan 31st, 2021 12:00AM
|
Open
|
Open
|
FareHarbor
|
Partnerships Coordinator
|
Amsterdam
|
|
Good place to be
|
|
- supportive work environment
- path for growth
- growing field/industry
- company culture that is always looking to be better for it's clients and employees
|
- low salaries, but they grow over time
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
3.0
|
5.0
|
|
793422
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
|
|
|
Feb 7th, 2021 10:56PM
|
Feb 7th, 2021 10:56PM
|
FareHarbor
|
Technology
|
Software & Computer Services
|
|
private:fareharbor
|
https://www.glassdoor.com?employer_id=793422
|
Jan 27th, 2021 12:00AM
|
Open
|
Open
|
FareHarbor
|
Support
|
Amsterdam
|
|
Good
|
|
Good atmosphere, colleagues, training and workplace in genereal.
|
There are not really any downsides
|
|
|
|
|
|
|
0.0
|
4.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
|
793422
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
|
|
|
Feb 7th, 2021 10:56PM
|
Feb 7th, 2021 10:56PM
|
FareHarbor
|
Technology
|
Software & Computer Services
|
|
private:fareharbor
|
https://www.glassdoor.com?employer_id=793422
|
Jan 24th, 2021 12:00AM
|
Open
|
Open
|
FareHarbor
|
Sales
|
Sydney
|
|
Great Work Place
|
|
- Autonomy and ownership of work
- Encouraged to innovate
- Fast paced start-ups with the opportunity to wear many hats
- Great colleagues
|
- Structure can be lacking
- Uncertainty associated with a new office might not be for everyone
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
4.0
|
5.0
|
5.0
|
3.0
|
3.0
|
4.0
|
|
793422
|
Open
|
- Keep a closer eye on the great stuff happening across the Sydney office
- Give talented employees the opportunity to grow into leadership roles
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
|
|
|
Feb 7th, 2021 10:56PM
|
Feb 7th, 2021 10:56PM
|
FareHarbor
|
Technology
|
Software & Computer Services
|
|
private:fareharbor
|
https://www.glassdoor.com?employer_id=793422
|
Jan 22nd, 2021 12:00AM
|
Open
|
Open
|
FareHarbor
|
Tech Support Analyst
|
Denver, CO
|
|
Great gateway to the Tech World
|
|
coworkers are helfpul and fun people!
|
low pay, you work weekends
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
4.0
|
3.0
|
5.0
|
5.0
|
3.0
|
5.0
|
|
793422
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
|
|
|
Feb 7th, 2021 10:56PM
|
Feb 7th, 2021 10:56PM
|
FareHarbor
|
Technology
|
Software & Computer Services
|
|
private:fareharbor
|
https://www.glassdoor.com?employer_id=793422
|
Jan 14th, 2021 12:00AM
|
Open
|
Open
|
FareHarbor
|
|
Netherlands
|
NLD
|
Great place to work!
|
|
Lots of freedom, No Micromanagement, flexible hours, they really care about you
|
could be a bit more transparent but overall could not think of any Cons
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
0.0
|
NO_OPINION
|
0.0
|
5.0
|
5.0
|
5.0
|
3.0
|
4.0
|
3.0
|
|
793422
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
|
|
|
Feb 7th, 2021 10:56PM
|
Feb 7th, 2021 10:56PM
|
FareHarbor
|
Technology
|
Software & Computer Services
|
|
private:fareharbor
|
https://www.glassdoor.com?employer_id=793422
|
Jan 11th, 2021 12:00AM
|
Open
|
Open
|
FareHarbor
|
Account Executive
|
Needham, MA
|
|
Mid Market
|
|
Independence and develop a well-rounded sales background
|
low comission and long rampup time
|
|
|
|
|
|
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
|
793422
|
Open
|
keep the incentives coming!
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "People Team", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2947897, "responseDateTime": "2021-01-14T16:23:35.863", "translationMethod": null, "response": "Thank you so much for taking the time to leave a review and for your years of hard work and dedication. We appreciate your feedback and will always keep working to improve. Feel free to reach out to the People Team if you'd like to chat further!", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
Yes
|
|
4.0
|
|
|
|
Feb 7th, 2021 10:56PM
|
Feb 7th, 2021 10:56PM
|
FareHarbor
|
Technology
|
Software & Computer Services
|
|
private:fareharbor
|
https://www.glassdoor.com?employer_id=793422
|
Jan 8th, 2021 12:00AM
|
Open
|
Open
|
FareHarbor
|
Technical Support Analyst
|
Denver, CO
|
|
Just ok
|
|
Benefits. Option to WFH periodically, even before the pandemic. Great teamwork, people are always willing to help.
|
Management isn't very in tune with day to day stuff. They turn a blind eye to certain things. They do not help with career development or allow you the time to work on it yourself. Flex schedule changes every week, difficult to have a life outside of work.
|
|
|
|
|
1.0
|
APPROVE
|
0.0
|
3.0
|
1.0
|
4.0
|
2.0
|
4.0
|
4.0
|
|
793422
|
Open
|
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "People Team", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2947057, "responseDateTime": "2021-01-14T10:13:54", "translationMethod": null, "response": "Thank you for leaving a review. We agree with you - we have incredible people across all of our teams, and everyone is absolutely always willing to help and support one another, whether remote or in-office. Our Support team does have a schedule of working 4 days a week for 10-hour shifts. Although this does change from week-to-week, we do believe that having 3-days off every week is beneficial for a healthy work-life balance, which we absolutely prioritize. Between our increased leadership development and training opportunities as well as our focus on performance management processes, we are always working to create the best possible work environment that fosters growth and recognition in a number of ways. We always welcome feedback and would love to discuss this further with you! Please feel free to set-up a time with a member of our People Team.", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
|
|
|
Feb 7th, 2021 10:56PM
|
Feb 7th, 2021 10:56PM
|
FareHarbor
|
Technology
|
Software & Computer Services
|
|
private:fareharbor
|
https://www.glassdoor.com?employer_id=793422
|
Jan 8th, 2021 12:00AM
|
Open
|
Open
|
FareHarbor
|
Technical Support Specialist
|
Denver, CO
|
|
Smooth Sailing!
|
|
- Easy and fun interview process
- Detailed and Supportive Onboarding
- Accommodating and Caring Team
|
- No Cons as for now
|
|
|
|
|
|
|
0.0
|
5.0
|
0.0
|
5.0
|
0.0
|
5.0
|
5.0
|
|
793422
|
Open
|
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "People Team", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2947898, "responseDateTime": "2021-01-14T16:25:44.79", "translationMethod": null, "response": "We are so glad to have you as part of our FareHarbor Ohana! Thank you so much for leaving your feedback regarding our interview and onboarding process. We are so happy to hear that you have had a great experience so far and are looking forward to seeing your success!", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
Yes
|
|
1.0
|
|
|
|
Feb 7th, 2021 10:56PM
|
Feb 7th, 2021 10:56PM
|
FareHarbor
|
Technology
|
Software & Computer Services
|
|
private:fareharbor
|
https://www.glassdoor.com?employer_id=793422
|
Jan 7th, 2021 12:00AM
|
Open
|
Open
|
FareHarbor
|
Customer Support Analyst
|
Denver, CO
|
|
High Turn Over, Poor Upper Management
|
|
Amazing coworkers- The team was so kind and helpful and really had each other's back.
Benefits- great PTO policy, free basic healthcare plan (high-deductible), the mid-level plan was still affordable by American standards.
|
This job was fairly fun until about the end of 2019. At that point we started losing employees, which meant the same workload had to be done by less and less people. Once the pandemic hit, after a brief slowdown, we actually got busier than before. Since this is a booking software for the tourism industry, the constant changes in Covid restrictions meant our clients had to contact us and make complex changes to their configurations often.
Unfortunately, the software is designed in such a way that 95% of the clients aren’t able to make even the most simple changes themselves, and instead have to contact support to have them done. Instead of seeing that trend and adjusting accordingly, we were placed on a hiring freeze. That meant that every single day we had way more work than we could possibly handle.
We started to steadily lose more and more employees, to the point that by the end of 2020 the team was about half the size compared to a year prior. We were constantly told to tackle a million things at once while also not being given any support, encouragement or direction. Clients started getting frustrated because they weren’t receiving the level of support they were used to and sold on, which made interactions significantly more difficult and stressful. The work environment became one of extreme burn out that really affected my mental health negatively.
When questioned, we were told things like “Work smarter, not harder” by the GM or “If you don’t like it, you’re free to look for another job” by the department’s director because there was nothing he could do to make it better. When I started the job, they kept mentioning all of the advancement opportunities available. As a support agent, you don’t have time to participate in any of the company wide events and meetings, so you miss out on the networking opportunities. I thought that by being one of the top performers on the team, I would easily be able to move up in the company, but not only that wasn’t the case, they actually started posting for jobs externally once the hiring freeze was lifted, which is why I decided to leave the company. On my exit interview, I was even told that they don’t like to move support agents to other teams since it takes so long to train us.
In sum, while I can’t speak to the company as a whole, this department had serious sinking ship vibes.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
0.0
|
NO_OPINION
|
3.0
|
2.0
|
2.0
|
1.0
|
1.0
|
3.0
|
1.0
|
|
793422
|
Open
|
Reach out and actually listen to your employees when they give you feedback. Communicate what it is that you do for the team.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
Feb 7th, 2021 10:56PM
|
Feb 7th, 2021 10:56PM
|
FareHarbor
|
Technology
|
Software & Computer Services
|
|
private:fareharbor
|
https://www.glassdoor.com?employer_id=793422
|
Jan 6th, 2021 12:00AM
|
Open
|
Open
|
FareHarbor
|
Account Executive
|
Needham, MA
|
|
One of the BEST places I've worked for!
|
|
Overall good work culture.
Income opportunity is GREAT but takes GRIT! (As with any sales profession - you get what you put into it). If the thought of commission does not excite you, this may be the best fit for you.
Work Independence - Absolutely love independently building your own book of business. Management does an overall good job helping in any way throughout the sales process as needed. Beyond that, having the freedom to work independently with business owners is so rewarding.
Work-Home Life Balance - love, love and love having the flexibility of currently working from home and even during our office days. Having a family of my own, this is HUGE.
Great Benefits
Diversity and Inclusion has been a focal point but can use some consistency.
Equipment and Resources - equipment and resources provided to get the job done is great!
|
A few mid-stream pay plan changes was not pleasant but do not happen frequently.
A pathway for advancement and career growth is not clear however this is being worked on.
Not the greatest office location in Needham for a good number of team members, however, we're all working from home due to the COVID situation.
Professional Development and training - no strong emphasis on continual professional development and training program for both new hires and current employees.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
0.0
|
NO_OPINION
|
1.0
|
4.0
|
5.0
|
4.0
|
2.0
|
5.0
|
3.0
|
|
793422
|
Open
|
** If there is a way, I would love to see management get more creative with the existing position structure to create new opportunities for advancement or role changes.
** Hire or promote a training coordinator for new hires and help keep current employees sharp learning and practicals.
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "People Team", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2947706, "responseDateTime": "2021-01-14T14:26:06.29", "translationMethod": null, "response": "Thank you so much for your feedback! It makes us so thrilled to hear that you are so happy at FareHarbor, and we thank you for all of your hard work and commitment! You are absolutely right - individuals who enjoy the sales process and are excited by the idea of owning their own book of business do tend to see the most success.\n\nOver the last year, we spent some time focusing on our Diversity and Inclusion initiatives - creating internal channels and pages for employee communication, revamping our internal and external processes, and establishing working groups across all regions. We set these frameworks and groups in place and now, as we move forward, we will absolutely prioritize remaining dedicated and consistent in these efforts. \n\nWe also hear you when it comes to professional development and advancement opportunities and can assure you that this, too, is always top of mind for our leadership team. If you have ideas, suggestions, or just want to discuss this further, we always welcome and encourage this! Feel free to reach out to a member of the People Team at any time. Thank you again!", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
|
|
|
Feb 7th, 2021 10:56PM
|
Feb 7th, 2021 10:56PM
|
FareHarbor
|
Technology
|
Software & Computer Services
|