|
private:fcr
|
https://www.glassdoor.com?employer_id=715088
|
Feb 4th, 2021 12:00AM
|
Open
|
Open
|
FCR
|
Customer Service Representative
|
United States
|
USA
|
Know what you are getting into
|
|
Support
Legit work from home job
Diversity in the job duties
|
Technology - They have a lot of tech issues, you will spend more time on this then the actual job. They are supporting a very old system and have to dedicate a lot of work around to keeping it going.
Benefits - PTO isn't a thing, no matter how far in advance you ask for time off you won't be approved, they will ask you to just call in daily and report it against your "reliability score" true story..
Clocking in - they will want you to NOT clock in when loading your computer, or while having tech issues. This is in violation of labor laws, stand your ground.
Recruiting/management - massive disconnect, they will promise you one thing during the recruiting process and deliver another. They will say be reliable and we will find a place for you, it's bogus.
Schedule - Nights and weekends (both days)
Wage - some of the lowest for call centers in our area
monitoring/stats- not uncommon for a call center but there is no incentive to do better. You don't get a better schedule or pay increase for good production. You maybe get to keep your job if they downsize?
|
-1.0
|
NEGATIVE
|
0.0
|
NEUTRAL
|
0.0
|
NO_OPINION
|
0.0
|
2.0
|
2.0
|
3.0
|
3.0
|
1.0
|
1.0
|
|
715088
|
Open
|
Deliver what you promise in the job ad and recruiting process.
Offer your employees incentive for job performance.
Get rid of the ridiculous time off rules, give me a break, treat your employees well and they will treat your consumer well.
Pay a living wage, you are having us pay the overhead, compensate.
Stop the illegal clocking out when work is preformed or we are required to be available. It will catch up to you.
Fix your technology, so we can do the job requirements.
|
0.0
|
[]
|
PART_TIME
|
No
|
Yes
|
|
0.0
|
|
|
|
Feb 7th, 2021 11:39PM
|
Feb 7th, 2021 11:39PM
|
FCR
|
Industrials
|
Support Services
|
|
private:fcr
|
https://www.glassdoor.com?employer_id=715088
|
Jan 29th, 2021 12:00AM
|
Open
|
Open
|
FCR
|
Personal Loan Specialist
|
Veneta, OR
|
|
Apply, only if you're Really Needing a job.
|
|
Most coworkers were great. Subject Matter Experts were nice and helpful. At least mine was, anyway..
|
Very strict about meeting call point quotas/ specific questions asked to customers. Same with breaks, time-off is unorganized depending on supervisors. Very corporate atmosphere, will not allow shift changes for months or years, which can start you at 6am on weekends and hollidays if they need you to.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
0.0
|
NO_OPINION
|
0.0
|
2.0
|
1.0
|
2.0
|
1.0
|
2.0
|
1.0
|
|
715088
|
Open
|
You are bound by your corporate managers to be tough, and to fire those who barely deserve it, so I cannot give you personally much for advice.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
Feb 7th, 2021 11:39PM
|
Feb 7th, 2021 11:39PM
|
FCR
|
Industrials
|
Support Services
|
|
private:fcr
|
https://www.glassdoor.com?employer_id=715088
|
Jan 27th, 2021 12:00AM
|
Open
|
Open
|
FCR
|
Customer Service
|
United States
|
USA
|
Solid Team
|
|
Good team. Highest levels of leadership actually care about their employees. They really try to facilitate employee requests and make the working environment a quality one.
|
They don't always hold their leadership accountable to truly poor behavior that can have a major effect on team morale. Some of the leaders are great, some not so much.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
4.0
|
5.0
|
5.0
|
5.0
|
3.0
|
4.0
|
|
715088
|
Open
|
Hold your leaders accountable. If they don't exhibit the FCR culture, find leaders who will.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
|
|
|
Feb 7th, 2021 11:39PM
|
Feb 7th, 2021 11:39PM
|
FCR
|
Industrials
|
Support Services
|
|
private:fcr
|
https://www.glassdoor.com?employer_id=715088
|
Jan 20th, 2021 12:00AM
|
Open
|
Open
|
FCR
|
Technical Service Representative
|
Veneta, OR
|
|
Great place to start, bad place to stay
|
|
- Easy to get started with
- Above minimum wage
-Good work variety
|
- They talk like they pay high and have high benefits, but they don't
- Minimal benefits based on tenure
- Gets old fast
|
1.0
|
POSITIVE
|
0.0
|
NEUTRAL
|
0.0
|
NO_OPINION
|
0.0
|
3.0
|
4.0
|
4.0
|
2.0
|
3.0
|
1.0
|
|
715088
|
Open
|
Consider owning up to the level of community involvement that you say that you have and offer your employees more competitive packages for the work.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
|
|
|
Feb 7th, 2021 11:39PM
|
Feb 7th, 2021 11:39PM
|
FCR
|
Industrials
|
Support Services
|
|
private:fcr
|
https://www.glassdoor.com?employer_id=715088
|
Jan 16th, 2021 12:00AM
|
Open
|
Open
|
FCR
|
Customer Service Representative (CSR)
|
United States
|
USA
|
Good Job
|
|
Good job to learn customer service
|
Customers can be hard to deal with
|
|
|
|
|
|
|
0.0
|
4.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
|
715088
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
|
|
|
Feb 7th, 2021 11:39PM
|
Feb 7th, 2021 11:39PM
|
FCR
|
Industrials
|
Support Services
|
|
private:fcr
|
https://www.glassdoor.com?employer_id=715088
|
Jan 11th, 2021 12:00AM
|
Open
|
Open
|
FCR
|
Customer Service Representative
|
Great Falls, MT
|
|
Hard work and wonderful culture
|
|
It is a very positive work culture. The supervisors care about your success in a very positive manner.
|
The job is currently not offering overtime
|
1.0
|
POSITIVE
|
0.0
|
NEUTRAL
|
1.0
|
APPROVE
|
0.0
|
4.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
|
715088
|
Open
|
Make overtime available to all agents.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
4.0
|
|
|
|
Feb 7th, 2021 11:39PM
|
Feb 7th, 2021 11:39PM
|
FCR
|
Industrials
|
Support Services
|
|
private:fcr
|
https://www.glassdoor.com?employer_id=715088
|
Jan 8th, 2021 12:00AM
|
Open
|
Open
|
FCR
|
Customer Service Representative
|
Eugene, OR
|
|
ok company
|
|
working from home is a plus, if equipment fails you still get paid for days you were scheduled but cant work
|
training is a joke, missed a few days because of equipment failure. had to wait for replacement to be mailed, they never sent it to me so i had to go get it myself. training coordinator didn't want to give me the information from those days so i was in the dark about what was going on and had to figure things out myself
|
-1.0
|
NEGATIVE
|
0.0
|
NEUTRAL
|
0.0
|
NO_OPINION
|
0.0
|
3.0
|
3.0
|
2.0
|
2.0
|
2.0
|
2.0
|
|
715088
|
Open
|
provide better training materials, dont tell us to take notes but not allowed to take notes. we dont have any idea what to expect after training maybe give more insite into that. it would be alot easier to understand the information we are being provided.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
Feb 7th, 2021 11:39PM
|
Feb 7th, 2021 11:39PM
|
FCR
|
Industrials
|
Support Services
|
|
private:fcr
|
https://www.glassdoor.com?employer_id=715088
|
Jan 7th, 2021 12:00AM
|
Open
|
Open
|
FCR
|
Customer Service Representative
|
Sun River, MT
|
|
Love working here!
|
|
Great work environment, great people!
|
There are no part time shifts available.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
0.0
|
NO_OPINION
|
0.0
|
5.0
|
5.0
|
5.0
|
4.0
|
4.0
|
4.0
|
|
715088
|
Open
|
None
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
|
|
|
Feb 7th, 2021 11:39PM
|
Feb 7th, 2021 11:39PM
|
FCR
|
Industrials
|
Support Services
|
|
private:fcr
|
https://www.glassdoor.com?employer_id=715088
|
Jan 5th, 2021 12:00AM
|
Open
|
Open
|
FCR
|
Call Center Representative
|
Great Falls, MT
|
|
Good but taxing
|
|
Great Pay and always busy.
|
Taxing with huge work load. Call centers in general are very taxing on a person.
|
|
|
|
|
|
|
0.0
|
4.0
|
3.0
|
3.0
|
4.0
|
4.0
|
3.0
|
|
715088
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
|
|
|
Feb 7th, 2021 11:39PM
|
Feb 7th, 2021 11:39PM
|
FCR
|
Industrials
|
Support Services
|
|
private:fcr
|
https://www.glassdoor.com?employer_id=715088
|
Dec 28th, 2020 12:00AM
|
Open
|
Open
|
FCR
|
Customer Support
|
United States
|
USA
|
Not great not bad
|
|
Lots of overtime opportunities
Training is well done
|
Popularity contest
HR ignores major problems
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
0.0
|
NO_OPINION
|
0.0
|
3.0
|
4.0
|
3.0
|
3.0
|
3.0
|
2.0
|
|
715088
|
Open
|
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "Sr. Director, Human Resources", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2938019, "responseDateTime": "2021-01-11T08:45:33.743", "translationMethod": null, "response": "We're happy to hear that training was excellent for you. In addition to providing all the equipment necessary to work safely from home, we aim to set each colleague up for success with specific training followed by \"nesting\" and dedicated subject matter experts, leads, and supervisors.\n\nAdditionally, we have built our company support to be program specific. We have HR Business Partners dedicated to groups of specific programs to act as intermediaries in most of the common workplace issues.", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
No
|
|
1.0
|
|
|
|
Feb 7th, 2021 11:39PM
|
Feb 7th, 2021 11:39PM
|
FCR
|
Industrials
|
Support Services
|