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private:fiix
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https://www.indeed.com/cmp/wrench,-inc./reviews
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Apr 12th, 2024 12:09AM
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Open
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Open
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Open
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Wrench, Inc.
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Operations Manager
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Seattle, WA
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Sinking Ship
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This company is a joke now. Lay offs basically more than yearly if not every few months. Restructure after restructure, CEO that doesn’t know what he is doing or approving. They fired workers literally holding the only team that was bringing revenue to the company. Expect witch hunt investigations from other directors to essentially select who they will fire next on another mass lay off based on popularity contest and plan that only those that are brown nosers are the ones that are safe from being fired and in fact are even promoted even when they sleep while at work. This place is the titanic just sinking
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Nothing anymore
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Everything is bad just run
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1.0
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0.0
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1.0
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1.0
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1.0
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1.0
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3.0
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1.0
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Apr 17th, 2024 12:46AM
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Apr 17th, 2024 12:46AM
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Fiix
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private:fiix
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https://www.indeed.com/cmp/wrench,-inc./reviews
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Apr 5th, 2024 06:43PM
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Open
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Open
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Open
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Wrench, Inc.
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Account Manager
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Seattle, WA
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Industry laughing stock
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If you enjoy job insecurity, working for profoundly incompetent managers more concerned about ever aggrandizing their own job titles, low wages, people with minimal at best and zero automotive knowledge at worst, favoritism, nepotism, training your replacement from the Philippines, C-suite team that have daily ego stroking meetings from atop a skyscraper office they cannot afford, then Wrench is the place for you. You can spend countless hours in meetings dreaming of what a real company would do while jobs aren't done on time, customers are angry and everyone pretends they are a tech company that unfortunately cannot hobble together enough tech to make a digital etch and sketch.
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slack from home
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pay, incompetent management, massive egos, job insecurity and constant firings and layoffs as the company slowly dies
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1.0
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0.0
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1.0
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2.0
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1.0
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1.0
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1.0
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1.0
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Apr 7th, 2024 12:49AM
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Apr 7th, 2024 12:49AM
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Fiix
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private:fiix
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https://www.indeed.com/cmp/wrench,-inc./reviews
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Feb 23rd, 2024 10:24PM
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Open
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Open
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Open
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Wrench, Inc.
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Operations Manager
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Remote
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Good concept
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Deceptive, toxic atmosphere, horrible execution from executive staff. Very cheap atmosphere. $16 top pay and would offer less if they could. No departmental interaction.
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0.0
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0.0
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1.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Feb 24th, 2024 11:41PM
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Feb 24th, 2024 11:41PM
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Fiix
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private:fiix
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https://www.indeed.com/cmp/wrench,-inc./reviews
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Aug 28th, 2023 11:28AM
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Open
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Open
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Open
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Wrench, Inc.
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Automotive Technician
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Milwaukee, WI
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Was a great place to work until they bought your mechanic
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This is not the place to work. It was great until they bought your mechanic. everything started going downhill. They don't know what they're doing and they keep going al all kinds of directions. they're scheduling is pathetic and the customers are always complaining, they don't want to give refunds they just want to give credits and it's it is making people very mad and the technicians are losing work because of it but yet they expect us to make x amount of dollars or you're out the door.
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Good pay
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Poor organizational skills, customers getting Mad by not getting refunds, just credits, when they don't even want to call back because their intake process is pathetic
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0.0
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0.0
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1.0
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1.0
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1.0
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1.0
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5.0
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1.0
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Aug 29th, 2023 12:42AM
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Aug 29th, 2023 12:42AM
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Fiix
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private:fiix
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https://www.indeed.com/cmp/wrench,-inc./reviews
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Jun 14th, 2023 05:50PM
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Open
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Open
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Open
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Wrench, Inc.
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Automotive Technician
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Seattle, WA
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Was a great place to work until they bought your mechanic
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This is not the place to work. It was great until they bought your mechanic. everything started going downhill. They don't know what they're doing and they keep going al all kinds of directions. they're scheduling is pathetic and the customers are always complaining, they don't want to give refunds they just want to give credits and it's it is making people very mad and the technicians are losing work because of it but yet they expect us to make x amount of dollars or you're out the door.
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Good pay
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Poor organizational skills, customers getting Mad by not getting refunds, just credits, when they don't even want to call back because their intake process is pathetic
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0.0
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0.0
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1.0
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1.0
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1.0
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1.0
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5.0
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1.0
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Jun 15th, 2023 12:48AM
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Jun 15th, 2023 12:48AM
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Fiix
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private:fiix
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https://www.indeed.com/cmp/wrench,-inc./reviews
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Apr 2nd, 2023 01:38AM
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Open
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Open
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Open
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Wrench, Inc.
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Account Executive
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Seattle, WA
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Unstable company with no regard for their employees. Stay away whether client or prospective employee.
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I worked about 60 hours per week for this company with no overtime. Keep in mind this is as an account manager handling some of the most important accounts the company had. The higher ups at Wrench decided it was a good idea to lay off over half the workforce and replace us with workers in the Dominican Republic. The culture and management seemed promising at first, but in the end even the one person I liked in upper management got sacked. After working with Wrench for almost two years, being laid off with no notice was a punch in the face. I will not recommend this company to anybody I care about.
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Made my own schedule at first, but as they lost money they continued laying people off until that was no longer the case, Oh yeah and remote work with decent ish benefits
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On call for all time zones meaning I was working 9am-8pm most days, Company has no eye toward proper growth, Leadership tends to favor buying smaller companies not investing in the clientele and workforce
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0.0
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0.0
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1.0
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3.0
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2.0
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1.0
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1.0
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1.0
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Apr 2nd, 2023 12:47AM
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Apr 2nd, 2023 12:47AM
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Fiix
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private:fiix
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https://www.indeed.com/cmp/wrench,-inc./reviews
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Feb 4th, 2023 08:14PM
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Open
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Open
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Open
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Wrench, Inc.
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Team Leader
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Bristol, TN
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Laid off with no notice
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Wrench was a good company to work for, for about 2 and a half years before they acquired your mechanic and things went down hill. It’s very clear the senior management and the ceo have no clear direction to go and are very disconnected from those who do the daily work. I thought that I had finally found a company I could love and work with only for them to become like every other corporate company and maintain their customer care overseas so they could maintain their paychecks and pay the average worker less.
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Good team work at the base level, great benefits, pay and PTO.
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Senior management is disconnected, will get laid off or fired with no notice, no consequences for actions clearly breaking the rules
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1.0
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0.0
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3.0
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3.0
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5.0
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2.0
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5.0
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2.0
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Feb 20th, 2023 03:12PM
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Feb 20th, 2023 03:12PM
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Fiix
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private:fiix
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https://www.indeed.com/cmp/wrench,-inc./reviews
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Feb 4th, 2023 05:10PM
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Open
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Open
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Open
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Wrench, Inc.
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Revenue Agent
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Seattle, WA
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Was good, now not so much.
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On Feb 3, 2023 they laid off the entire revenue team department, as well as other teams, and moved their jobs outside of the US to the Dominican Republic. The teams that were eliminated found out by email the moment it happened. I would no longer recommend this company as a place to work or for using their services in any capacity. The CEO is making questionable decisions and if it’s bad enough they can’t make the business work without paying foreign workers pennies on the dollar, then it’s only a matter of time before the business goes down.
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2.0
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0.0
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1.0
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4.0
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1.0
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1.0
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1.0
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1.0
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Feb 20th, 2023 03:12PM
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Feb 20th, 2023 03:12PM
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Fiix
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private:fiix
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https://www.indeed.com/cmp/wrench,-inc./reviews
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Feb 3rd, 2023 05:41PM
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Open
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Open
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Open
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Wrench, Inc.
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Who knows
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Remote
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Lack of decorum and communication in the place is ruining it.
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There is absolutely no communications between the higher ups and the people who actually do the daily activities required to keep the company running. The people running this company have clearly never worked in a shop. The technicians can do what ever they want with no repercussions. This company should've had a lock on this remote mechanics industry and they are just tossing it down the drain. They spent millions on millions requiring other companies but give employees 3% "Cost of living" raises with no care about how much work you've actually put in. Don't work here, Don't use them, Let them disappear so someone better can take over the scene. It needs to happen. You'll just get rescheduled 5 times before the tech tells you that you have to go to a brick and mortar anyways.
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Remote
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Everything else
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3.0
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0.0
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2.0
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3.0
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2.0
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2.0
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1.0
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1.0
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Feb 20th, 2023 03:12PM
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Feb 20th, 2023 03:12PM
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Fiix
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private:fiix
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https://www.indeed.com/cmp/wrench,-inc./reviews
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Jan 4th, 2023 07:47PM
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Open
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Open
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Open
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Wrench, Inc.
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Technician
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Raleigh, NC
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No good as a sub contractor
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The jobs you complete if you don't keep track you won't get paid for all and they will say you are doing side jobs and not even check with you if it's a .ad customer or a customer trying to get a job done free
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Nothing
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Everything about company
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1.0
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0.0
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1.0
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1.0
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1.0
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1.0
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1.0
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1.0
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Feb 20th, 2023 03:12PM
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Feb 20th, 2023 03:12PM
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Fiix
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