Glassdoor Profile Reviews Data

Track Help Scout reviews on Glassdoor to uncover insights on employee sentiment

Rows

Open dataset
Ticker Symbol Entity Name As Of Date Review Url Logo Company Author Title Author Location Author Country Summary Description PROs CONs Recommends Value Recommends Description Outlook Value Outlook Description CEO Review Value CEO Review Description Helpful Count Rating: Overall Rating: Work/Life Balance Rating: Culture & Values Rating: Career Opportunities Rating: Comp & Benefits Rating: Senior Management Rating: Diversity & Inclusion Company Id Company URL Advice to Management Not Helpful Count Employer Responses Employer Status Is featured? Is current job? Job Ending Year Length of Employment Company Website Company Industry Id Company Sector Id Date Added Date Updated Company Name Sector Industry
private:helpscout https://www.glassdoor.com?employer_id=1138231 Feb 18th, 2021 12:00AM Open Open Help Scout Customer Support Representative Denver, CO I love working here! My team is comprised of some of the most supportive people I've ever met. I feel empowered to prioritize my mental health first which sets me up for success to put out my best work. I have opportunities to work on various projects and feel nothing but encouragement from my managers. I really love working here and I look forward to many more years! I would say the only con so far is that the pandemic has prevented us from meeting in person at our twice-yearly retreats! The in-person connections are so helpful for our culture, and I really miss that. We do have an awesome People Operations team that has planned great remote retreats, so I'm grateful for that. :) 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 0.0 5.0 5.0 5.0 5.0 5.0 5.0 1138231 Open 0.0 [] REGULAR No Yes 2.0 Mar 2nd, 2021 08:53AM Mar 2nd, 2021 08:53AM Help Scout
private:helpscout https://www.glassdoor.com?employer_id=1138231 Feb 1st, 2021 12:00AM Open Open Help Scout Content Writer Boston, MA Great work environment Diverse group of people and is remote I did not find any 1.0 POSITIVE 1.0 POSITIVE 0.0 4.0 5.0 5.0 4.0 4.0 4.0 1138231 Open None 0.0 [] REGULAR No Yes 1.0 Mar 2nd, 2021 08:53AM Mar 2nd, 2021 08:53AM Help Scout
private:helpscout https://www.glassdoor.com?employer_id=1138231 Jan 28th, 2021 12:00AM Open Open Help Scout Software Engineer Canandaigua, NY Excellent Company - The executive leadership is compassionate and transparent about decisions which are made. Making thoughtful, deliberate and justifiable decisions for the best interest of all business stake holders including customers and employees! - A flexible remote work environment before remote work was fashionable. - Competitive and transparent compensation. - Really great teammates who are skilled at their craft and always willing to help support each other. Help Scout may not be a good environment for everyone. Being an entirely remote company and distributed across the globe causes a lot of important communication to happen asynchronously through writing or shared video. This can make the internal design and decision making process feel like it takes an unnecessarily long time and lead to frustration. The benefit of this approach is that decisions are not made in a silo and once they are made there is great visibility as to why a technical or business decision was made. This distribution of employees also results in a greater emphasis on automating and documenting internal processes so that other team members are able to replicate them. The distributed nature of the team results in a lot of focus on written communication and documentation internally which may not be your jam. 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 0.0 5.0 5.0 5.0 4.0 5.0 5.0 1138231 Open Continue listening to customers and empowering employees to create delightful customer experiences! 0.0 [] REGULAR No Yes 2.0 Mar 2nd, 2021 08:53AM Mar 2nd, 2021 08:53AM Help Scout
private:helpscout https://www.glassdoor.com?employer_id=1138231 Oct 28th, 2020 12:00AM Open Open Help Scout United States USA Supportive work environment, great product Help Scout is the best place I’ve ever worked. I am treated like an adult and given the autonomy and flexibility to do my best work. Help Scout is incredibly intentional with every decision, whether that’s what to prioritize on the product roadmap, or how to navigate doing business during a pandemic. This intentionality is especially apparent during the onboarding process, which is unique at a remote-first company. Everything is so well documented that you generally know where to find the information you need and who to go to with questions. The culture is also one where questions and feedback are welcomed and you never find yourself short on folks jumping in to listen and lend a hand. On top of all of that, the product is really great, so whether you’re selling it, building it, or supporting it, it feels so nice to believe that what you’re selling, building or supporting is the best in the market. I don't personally have any cons to share. Remote work is not for everyone, so definitely worth exploring whether that would suit you as part of your consideration process. 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 2.0 5.0 0.0 0.0 0.0 0.0 0.0 1138231 Open Keep being open and honest with employees and continue staying focused and committed to Help Scout's values. 0.0 [] REGULAR No Yes 2.0 Mar 2nd, 2021 08:53AM Mar 2nd, 2021 08:53AM Help Scout
private:helpscout https://www.glassdoor.com?employer_id=1138231 Sep 16th, 2020 12:00AM Open Open Help Scout Software Engineer Ukraine UKR Great remote-first company It's really the best job I've ever had! Fun fact: I didn't actually know much about the company when I applied although I usually research things like that thoroughly so I was in for quite a surprise. In a good sense :D Where do I begin? Help Scout is a remote-first company with people in over 70 cities across the globe (and I've got to say folks here are very kind and smart, really a pleasure to work with which is quite important given we don't see each other often in real life), not just a company but also a PBC (so not just about profits but also about giving back to the community, environment, etc. It may sound cliche but I love that and I think it works great). There are very real ongoing efforts around DEI, fostering inclusive and safe work environment for everyone, I also appreciate transparency around how decisions are made and where company is headed. Next come benefits which I think are really great: insurance coverage, 1% retirement matching, quite generous home office and learn something stipends, stock options for all employees, team retreats twice a year, compensation that is not tied to a zip code (yay!), quite generous paid paternity/maternity leave. Another great thing is benefits work for both the US folks and international employees which you don't see often, I guess. Now my review may sound too good to be true but that's truly how it is, come and see for yourself! There are no cons for me really. However I understand this type of company might not work for everyone despite all the good things, like some folks need physical office or values might not align, etc. However I encourage you to learn more about the company and give it a try, it might well be "the best place I've ever worked" for you as well. 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 0.0 5.0 5.0 5.0 5.0 5.0 5.0 1138231 Open Thank you for the transparency and fairness. Keep the bar high, I think Help Scout has a great future! 0.0 [] REGULAR No Yes 2.0 Mar 2nd, 2021 08:53AM Mar 2nd, 2021 08:53AM Help Scout
private:helpscout https://www.glassdoor.com?employer_id=1138231 Sep 3rd, 2020 12:00AM Open Open Help Scout Vice President of Product Development Denver, CO Excited About Company Direction I joined the company because of their customer centricity, the diverse team, and their helpful culture. All you have to do is look at their product and customer support reviews and you can see how much they care. They are in an interesting problem space, and focus on SMB is exciting and different than most SaS enterprise solutions. Their executive leadership is also 60% women, which is pretty incredible for a tech company. The folks there are on the senior side, so there is a lot to learn from your peers, and they have been a remote company since they were founded nine years ago and have done a great job to bring the global team together and create healthy remote practices. Very little downside here. You aren't going to get the culty culture of the behemoth tech companies and while the base comp is really competitive, their goal is to grow sustainably so the equity offered is more of a cherry on top. 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 0.0 5.0 5.0 5.0 5.0 4.0 5.0 1138231 Open Keep up the good work! 0.0 [] REGULAR No Yes 1.0 Mar 2nd, 2021 08:53AM Mar 2nd, 2021 08:53AM Help Scout
private:helpscout https://www.glassdoor.com?employer_id=1138231 Jul 3rd, 2020 12:00AM Open Open Help Scout United States USA Flexibility, values and support I've been on the team for several years and have always received a ton of support from co-workers across the organization. The people are work with are so smart and empathetic and I learn so much from everyone around me. My input is valued and I feel motivated and energized by the mission and values of the company. I'm also able to work remotely for a team that is set up for remote work so I'm able to be super flexible and have a good work/life balance. All companies screw things up from time to time. What I like about Help Scout is that the folks learn from their mistakes and get better. The leadership team is as transparent as they can be which is helpful and feels good to have that context. 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 0.0 5.0 5.0 5.0 4.0 5.0 5.0 1138231 Open 0.0 [] REGULAR No Yes 6.0 Mar 2nd, 2021 08:53AM Mar 2nd, 2021 08:53AM Help Scout
private:helpscout https://www.glassdoor.com?employer_id=1138231 May 19th, 2020 12:00AM Open Open Help Scout People Operations Business Partner United States USA Supported, seen, heard! Help Scout is by far the most empathetic company I've ever worked for. I feel so incredibly lucky to work with this group of caring, passionate, and highly talented individuals. I feel challenged in my work without feeling overwhelmed. I can say that I work hard every day and every week without feeling anywhere near burnout. And I know that when I need help, I don't ever have to look very far. The leadership team is thoughtful and more importantly, curious! They ask the right questions, lean into discomfort, and place most of the decision making power with those closest to the work. I'm very happy and hope to work for Help Scout for quite some time. There are no cons for me! 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 0.0 5.0 5.0 5.0 4.0 5.0 5.0 1138231 Open 0.0 [] REGULAR No Yes 1.0 Mar 2nd, 2021 08:53AM Mar 2nd, 2021 08:53AM Help Scout
private:helpscout https://www.glassdoor.com?employer_id=1138231 Mar 27th, 2019 12:00AM Open Open Help Scout Sales At Help Scout San Francisco, CA InteGRITy Help Scout is the best place I have ever worked for a few reasons: 1) A mindful, customer centric approach to sales 2) A people operations & leadership team that is committed to diversity & inclusion 3) Trust is employees integrity and abilities 4) Work that is challenging but equally rewarding none that stick out 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 3.0 5.0 5.0 5.0 5.0 5.0 5.0 1138231 Open Keep being awesome and transparent. 0.0 [] REGULAR No Yes 2.0 Mar 2nd, 2021 08:53AM Mar 2nd, 2021 08:53AM Help Scout
private:helpscout https://www.glassdoor.com?employer_id=1138231 Mar 21st, 2019 12:00AM Open Open Help Scout United States USA Inexperienced Management Flexible/ Remote work/ company retreats Inexperienced leadership/Lack of vision/Lack of growth opportunity -1.0 NEGATIVE -1.0 NEGATIVE -1.0 DISAPPROVE 5.0 1.0 1.0 1.0 1.0 3.0 1.0 1138231 Open 0.0 [{"countHelpful": 0, "languageId": "eng", "userJobTitle": "Head of People Operations", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2076764, "responseDateTime": "2019-05-07T09:11:47.503", "translationMethod": null, "response": "Thank you for the honest feedback. We\u2019d welcome the opportunity to learn more and take action. You are welcome to share your feedback with me, Nick or your coach so that we can come up with a plan.\r\n\r\nAdditionally, we have weekly Know Your Team questions that solicit feedback, anonymous engagement surveys every 6 months as well as 360 peer reviews. We also have an anonymous feedback link in our Guide to the Galaxy you can use to submit feedback. If you are still a current employee at Help Scout, I would love the opportunity to address your concerns through any of these means.", "responseOriginal": null, "countNotHelpful": 0}] REGULAR No Yes 2.0 Mar 2nd, 2021 08:53AM Mar 2nd, 2021 08:53AM Help Scout

Request a demo to view additional historical data, and much more.

Request Demo

Make fast
queries

No longer rely on engineers to access data; build and share queries with intuitive tools, and derive insights in real time.

Bookmark queries with your team

Save and share custom queries using a private bookmarking feature, accessible to your whole team.

Be first to know with alerts

Scan data points across millions of companies and receive emails when relevant metrics cross critical thresholds.

Visualize data for quick insights

Create custom keyword-based word clouds, charts, and advanced visualizations to quickly analyze the data.

Map competitor locations

Analyze competitor presence and growth over time by overlaying store locations with the Nearby Competitor feature.

Add widgets to your dashboards

Access existing maps, charts, word clouds, and other visualizations to understand your data quickly. Or build custom widgets to view data just the way you want it.