|
private:hioperator
|
https://www.glassdoor.com?employer_id=2096252
|
Apr 3rd, 2024 12:00AM
|
Open
|
Open
|
HiOperator
|
Customer Service Representative
|
Dallas, TX
|
|
Not a good company
|
|
The dress code is relaxed.
|
The management is not good, the metrics that they use to grade you are useless, and they can't even explain how the metrics work. They do not like for you to question the grading or the system. They are very unprofessional; they call you minutes before your shift to fire you. They want you to work as a robot, do not want you to take off but work every day. The evening supervisor Veronica is also racist toward African Americans.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
0.0
|
NO_OPINION
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
2.0
|
1.0
|
1.0
|
2096252
|
Open
|
Get a better metric system, take constructive feedback and be sure to train properly.
|
0.0
|
[]
|
PART_TIME
|
No
|
No
|
|
1.0
|
Open
|
|
|
Apr 7th, 2024 09:52PM
|
Apr 7th, 2024 09:52PM
|
HiOperator
|
|
|
|
private:hioperator
|
https://www.glassdoor.com?employer_id=2096252
|
Apr 3rd, 2024 12:00AM
|
Open
|
Open
|
HiOperator
|
Customer Service Representative
|
Dallas, TX
|
|
Not a good company
|
|
The dress code is relaxed.
|
The management is not good, the metrics that they use to grade you are useless, and they can't even explain how the metrics work. They do not like for you to question the grading or the system. They are very unprofessional; they call you minutes before your shift to fire you. They want you to work as a robot, do not want you to take off but work every day. The evening supervisor Veronica is also racist toward African Americans.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
0.0
|
NO_OPINION
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
2.0
|
1.0
|
1.0
|
2096252
|
Open
|
Get a better metric system, take constructive feedback and be sure to train properly.
|
0.0
|
[]
|
PART_TIME
|
No
|
No
|
|
1.0
|
Open
|
|
|
Apr 7th, 2024 09:52PM
|
Apr 7th, 2024 09:52PM
|
HiOperator
|
|
|
|
private:hioperator
|
https://www.glassdoor.com?employer_id=2096252
|
Mar 9th, 2024 12:00AM
|
Open
|
Open
|
HiOperator
|
Customer Service Representative
|
Dallas, TX
|
|
Only if you're desperate or want to pass time.
|
|
Mostly Email-based customer interactions. Fairly relaxed work environment in terms of listening to music, clothing, etc. Great co-workers.
|
On the surface, HiOperator seems like a dream job for people with a history of phone-based CSR jobs. They present themselves as a fun, friendly, and warm environment with lots of potential for quick growth. This, however, is completely false for most people who get hired. After less than a week of training, your job begins to remain in constant threat based on your QA scores and what HR feels like doing at the time. KPIs are normal for most customer service jobs, however, QA is in this role is entirely determined by two people who barely know what they are doing. The requirements and reasons to get deducted can change weekly. They say there is a policy regarding termination, however, you will realize that some lucky individuals continue to get chance after chance, while others are fired within weeks of being hired. Who gets grace is predominately decided by HR and what mood she is in and if she happens to like you. The few "growth" opportunities are the same. The company is small so, realistically, you have to wait for one of the four managers to get fired to advance. Even if a role become available, they (HR & other members of management) will just pick their favorite to fill the position. If you are desperate and need a quick job, you can do worst than HiOperator. However, please do NOT stop job searching and leave before they can fire you.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
2.0
|
5.0
|
1.0
|
1.0
|
2.0
|
1.0
|
2.0
|
2096252
|
Open
|
Ensure you are picking managers who care and can actually coach to success and not just based off of who you can get along with. HR should not be involved to the degree she is.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
1.0
|
Open
|
|
|
Mar 11th, 2024 12:14AM
|
Mar 11th, 2024 12:14AM
|
HiOperator
|
|
|
|
private:hioperator
|
https://www.glassdoor.com?employer_id=2096252
|
Jan 10th, 2024 12:00AM
|
Open
|
Open
|
HiOperator
|
Customer Service Representative
|
Buffalo, NY
|
|
Management Lied to Get People Fired
|
|
The work itself is not hard
|
Poor communication amongst the ranks, lazy management, catty coworkers, terrible hours.
Pod-manager went as far as to falsely accuse employees of 'insubordination' in an attempt to get them fired. When it was found out they were lying, manager was kept on the team regardless.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
1.0
|
APPROVE
|
0.0
|
1.0
|
2.0
|
1.0
|
3.0
|
2.0
|
1.0
|
3.0
|
2096252
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
Open
|
|
|
Jan 13th, 2024 04:49PM
|
Jan 13th, 2024 04:49PM
|
HiOperator
|
|
|
|
private:hioperator
|
https://www.glassdoor.com?employer_id=2096252
|
Jan 3rd, 2024 12:00AM
|
Open
|
Open
|
HiOperator
|
Customer Happiness Engineer
|
Buffalo, NY
|
|
Weird place
|
|
easiest job in the world
|
a lot of people laid off
|
|
|
|
|
|
|
0.0
|
2.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
2096252
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
Open
|
|
|
Jan 9th, 2024 05:08AM
|
Jan 9th, 2024 05:08AM
|
HiOperator
|
|
|
|
private:hioperator
|
https://www.glassdoor.com?employer_id=2096252
|
Sep 14th, 2023 12:00AM
|
Open
|
Open
|
HiOperator
|
Shift Lead
|
Buffalo, NY
|
|
Burnout
|
|
HiOperator assists many different types of clients with customer service, and as an agent, you will learn a lot about the role of CS agent in a little time, including best practices, CSM and retail softwares, and ticket management. Most of this will be taught to yourself.
|
I was there a few years ago now, but my experience was definitely eye opening for me, as a fresh college grad. If you are a hard worker, they will work you harder, but you may not see the benefits of your work (or much credit). The main goal of my position was to produce a high volume of “tickets” rather than to do quality customer service or solve complex customer problems. By the end of a year run with the company, and after being promoted several times, the deficits were growing - we had high turnover with no ability to train new hires properly. New hires were confused and constantly under scrutiny for not making their unattainable quotas, the managers could be very unprofessional, and the burnt out long-haulers were looking for a way out as soon as they could find something better. Teamwork was difficult, as each agent was in competition with each other and management loved to gossip about their subordinates (sometimes with other subordinates). People would be fired with no warning, and people would be crying in the bathrooms on a somewhat regular basis. The entire time, we were reminded that if we were not performing to the ever-changing standard they set for us, we would be replaced by their technology in the long run anyways. I cannot describe how toxic this workplace was, and as a person who was fresh out of college during a pandemic, I didn’t even realize how psychologically draining my job was until I moved on to another workspace and was treated with a normal level of decency. Please, do not apply to this job as a customer service agent unless you want your cortisol levels to spike and to get grey hairs at 22.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
2.0
|
3.0
|
2.0
|
2.0
|
3.0
|
1.0
|
3.0
|
2096252
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
Open
|
|
|
Sep 16th, 2023 04:18PM
|
Sep 16th, 2023 04:18PM
|
HiOperator
|
|
|
|
private:hioperator
|
https://www.glassdoor.com?employer_id=2096252
|
Sep 11th, 2023 12:00AM
|
Open
|
Open
|
HiOperator
|
|
Dallas, TX
|
|
Comfy, decent culture, good pay
|
|
I know there used to be problems, but it's been alright for me so no complaints. Seems like the mgrs care about making a good culture. They do expect performance, want you to work quickly, and meet your numbers but are pretty good about helping. Most of us can tell they try to be open. They always say there are lots of opportunities to grow because it's a startup, and we're seeing some growth now, so it seems like a good place to be...either short-term or longterm. Just don't get in the habit to slack off because they are pretty attentive !!
|
Performance metrics can be complicated. Some clients you get assigned to are challenging.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
|
|
0.0
|
5.0
|
5.0
|
4.0
|
4.0
|
4.0
|
0.0
|
0.0
|
2096252
|
Open
|
Keep listening to people who have a good attitude and taking their feedback seriously. The culture is moving in the right direction and is a place we want to stay.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
1.0
|
Open
|
|
|
Sep 13th, 2023 09:48AM
|
Sep 13th, 2023 09:48AM
|
HiOperator
|
|
|
|
private:hioperator
|
https://www.glassdoor.com?employer_id=2096252
|
Sep 7th, 2023 12:00AM
|
Open
|
Open
|
HiOperator
|
Customer Service Agent
|
Dallas, TX
|
|
Run don’t walk!
|
|
There is None. They don’t care about their employees only numbers
|
No holiday pay, no extra training
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
2096252
|
Open
|
Take time to get to know your employees and why their struggling! So the job itself is very easy, but they make it so much harder than it needs to be!QA is BS. They have all these stipulations for stuff that is so simple! But you can’t go to QA and speak to them about it. You go to your TL, who probably has no clue about the client, and talk to them about your mistakes.I got a stern talking to because I put a comma in the wrong place. A COMMA! LolI never reviewed my QAs. I didn’t feel there was a need if there wasn’t going to be training or one-on-one assistance to help me be better.They are more concerned about numbers and not keeping people, which is weird as well. We can't do one-on-ones because we need to be working, but if we’re not performing to their standards, shouldn’t there be some type of coaching?I got written up for not being empathetic, but they couldn’t show me any examples to help me out. I asked for more training, and we had a stand-up meeting 25 minutes before my shift was over! I couldn’t do anything but laugh. This was on a Friday. That following Wednesday, I was let go because I hadn’t improved since our last meeting on Friday.I was already informed in training that this company was BS and to look elsewhere, and I did. I even had an interview during one of my lunches and got the job! But I wasn’t telling them that! That’s probably one reason I’m not as upset.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
1.0
|
Open
|
|
|
Sep 9th, 2023 01:42PM
|
Sep 9th, 2023 01:42PM
|
HiOperator
|
|
|
|
private:hioperator
|
https://www.glassdoor.com?employer_id=2096252
|
Sep 5th, 2023 12:00AM
|
Open
|
Open
|
HiOperator
|
Customer Service Representative
|
Dallas, TX
|
|
Great Place to Work
|
|
Interesting Hours Fast Pace Work Management Opportunity for growth Easy(ish) work The view from the office
|
Commute No work from home option No Holiday Pay
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
4.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
2096252
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
1.0
|
Open
|
|
|
Sep 6th, 2023 01:37PM
|
Sep 6th, 2023 01:37PM
|
HiOperator
|
|
|
|
private:hioperator
|
https://www.glassdoor.com?employer_id=2096252
|
Aug 9th, 2023 12:00AM
|
Open
|
Open
|
HiOperator
|
|
|
|
Awesome start-up
|
|
competitive pay and cool co workers
|
i don’t have any to list
|
|
|
|
|
|
|
0.0
|
5.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
2096252
|
Open
|
nope
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Aug 9th, 2023 10:57AM
|
Aug 9th, 2023 10:57AM
|
HiOperator
|
|
|