|
private:hoteltonight
|
https://www.glassdoor.com?employer_id=639341
|
Dec 24th, 2019 12:00AM
|
Open
|
Open
|
HotelTonight
|
Independent Contractor
|
|
|
Challenging environment
|
|
good location, positive physical environment
|
low pay, questionable decision making. may have changed post-acquisition
|
-1.0
|
NEGATIVE
|
|
|
-1.0
|
DISAPPROVE
|
0.0
|
3.0
|
0.0
|
0.0
|
3.0
|
0.0
|
0.0
|
|
639341
|
Open
|
|
0.0
|
[]
|
CONTRACT
|
No
|
No
|
|
2.0
|
|
|
|
Dec 25th, 2019 05:29AM
|
Dec 25th, 2019 05:29AM
|
Hotel Tonight
|
Technology
|
Software & Computer Services
|
|
private:hoteltonight
|
https://www.glassdoor.com?employer_id=639341
|
Aug 17th, 2019 12:00AM
|
Open
|
Open
|
HotelTonight
|
CX Associate
|
Lisbon
|
|
Poor management
|
|
Good coworkers, fun environment with fellow employees, benefits
|
Unfair and inaccurate metrics. You spend 70% doing tasks that are not counted towards productivity. No time to learn as you get fired within 2 months.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
1.0
|
2.0
|
1.0
|
1.0
|
3.0
|
1.0
|
0.0
|
639341
|
Open
|
Value your employees and be fair with the metrics
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
1.0
|
|
|
|
Aug 20th, 2019 07:15AM
|
Jun 30th, 2021 09:21AM
|
Hotel Tonight
|
Technology
|
Software & Computer Services
|
|
private:hoteltonight
|
https://www.glassdoor.com?employer_id=639341
|
Jul 10th, 2019 12:00AM
|
Open
|
Open
|
HotelTonight
|
Customer Experience Specialist
|
Dallas, TX
|
|
A Solid business poorly executed
|
|
There were great people and ideas.
|
No opportunity to switch shifts or gain additional perks.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
0.0
|
NO_OPINION
|
3.0
|
4.0
|
2.0
|
5.0
|
3.0
|
5.0
|
2.0
|
0.0
|
639341
|
Open
|
Listen to your Associates is everybody complaining about the same thing obviously something is wrong that way you won't go under in Airbnb you have to buy you out.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
Jul 11th, 2019 09:52AM
|
Jun 30th, 2021 09:21AM
|
Hotel Tonight
|
Technology
|
Software & Computer Services
|
|
private:hoteltonight
|
https://www.glassdoor.com?employer_id=639341
|
Jun 23rd, 2019 12:00AM
|
Open
|
Open
|
HotelTonight
|
Account Director
|
|
|
Very good job
|
|
Good money
Great people
Bonuses are great
|
Manager had a real attitude problem toward employees
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
1.0
|
3.0
|
2.0
|
2.0
|
2.0
|
2.0
|
2.0
|
0.0
|
639341
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
|
|
|
Jul 21st, 2019 03:28AM
|
Jun 30th, 2021 09:21AM
|
Hotel Tonight
|
Technology
|
Software & Computer Services
|
|
private:hoteltonight
|
https://www.glassdoor.com?employer_id=639341
|
Mar 11th, 2019 12:00AM
|
Open
|
Open
|
HotelTonight
|
Customer Experience Pro
|
|
|
CX management problematic
|
|
Virtual work environment, equipment provided, hotel credits, bonuses, salary is good.
|
Extremely poor CX management. I have worked for comparable companies in the same type of role and I've never seen management that cannot provide daily metrics. They are consistently threatening about metrics but they have no metrics to provide so you're not quite sure how to improve. They will switch you from channel to channel (from chat to phones to email) at the drop of a hat, without warning on a daily basis. Agents schedules are based on nothing except what they call "company need." It's not based on seniority, or your metrics, attendance, nothing... So be prepared to be forced into any schedule at any time. You'll never be able to take a holiday off unless it's already one of your days off. Be prepared to work every single one and their black out dates are ridiculous. You never be able to take a week of vacation around any holidays or any of their other "special event" dates. I've never seen a black out calendar like this with any other company. Their system is horribly flawed and they shouldn't be surprised if employees start seeking legal action. Action needs to be taken at the top levels at CX and quickly.
|
-1.0
|
NEGATIVE
|
1.0
|
POSITIVE
|
0.0
|
NO_OPINION
|
3.0
|
1.0
|
2.0
|
4.0
|
2.0
|
5.0
|
1.0
|
0.0
|
639341
|
Open
|
Used to be a great company, hope Airbnb fixes your CX management woes and loses the dead weight at the top.
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "Sr. Director of People", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2016245, "responseDateTime": "2019-03-19T15:19:47.02", "translationMethod": null, "response": "Thank you for taking the time to share this insight. We appreciate the feedback, including knowing what\u2019s working well (pay, bonuses work from home, hotel credits to test our product, and provided equipment). \r\n\r\nWe can understand that moving between multiple customer contact channels is an adjustment for our team. The goal isn\u2019t to have you or anyone move around frequently on-shift, but rather provide the best service to our customers no matter how they need to reach us. The CX management team has and continues to monitor customers\u2019 methods of contact and we see the customer preference is constantly shifting. We have been excited to see our team able to support customers across all channels\u2013phones, emails, and chat today and potentially other channels in the future.\r\n\r\nIn regard to metric visibility, the manager team is investigating reporting options for all agents to have direct access to their metrics. As you\u2019re aware, we have always made the weekly meeting with your manager the place to discuss your performance, but we do understand the desire to have direct access to that data and want to provide that as soon as possible. For the time being, I encourage you to communicate openly with your manager or anyone on the CX Management team if you need any support understanding your performance or ways to improve. \r\n\r\nLastly, we hear your concerns regarding time off and blackout dates. Given that we\u2019re a 24/7 and 365 operation, we do need to have a team that can work when our customers need our support. We continue to partner with other companies (e.g., outsourcing) to help alleviate some scheduling pressures, and to allow for some additional flexibility during our peak times (weekends, holidays). We are also hopeful that any schedule changes provide positive impact to time off availability or shift trades going forward. We truly appreciate our wonderful team and will continue to look for ways to improve, including finding new options to allow for the best work-life balance possible!", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
Yes
|
|
4.0
|
|
|
|
Mar 14th, 2019 07:48AM
|
Jun 30th, 2021 09:21AM
|
Hotel Tonight
|
Technology
|
Software & Computer Services
|
|
private:hoteltonight
|
https://www.glassdoor.com?employer_id=639341
|
Mar 7th, 2019 12:00AM
|
Open
|
Open
|
HotelTonight
|
Market Manager
|
New York, NY
|
|
Great Company to work with
|
|
Great culture and people to work wiith
|
Compensation for certain roles could be improved
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
4.0
|
5.0
|
0.0
|
639341
|
Open
|
Keep doing thing the same way
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "Sr. Director of People", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2016324, "responseDateTime": "2019-03-19T16:29:13.6", "translationMethod": null, "response": "Thanks so much for taking the time to let us know your thoughts! We're proud of the culture we've built and are glad to hear it's resonated with you.", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
|
|
|
Mar 8th, 2019 02:53PM
|
Jun 30th, 2021 09:21AM
|
Hotel Tonight
|
Technology
|
Software & Computer Services
|
|
private:hoteltonight
|
https://www.glassdoor.com?employer_id=639341
|
Mar 6th, 2019 12:00AM
|
Open
|
Open
|
HotelTonight
|
Former Employee - Anonymous Employee
|
|
|
"This is a no"
|
I like workibg there because everyone speaks spanish. I did not have to learn english becaus eall my customers and cowaorkers were hispanic.
|
I like workibg there because everyone speaks spanish. I did not have to learn english becaus eall my customers and cowaorkers were hispanic.
|
When an american would come to the store and I would have to dredge up my little bit english so I could communicate with them fully. It was terribky difficult for me.
|
|
|
|
|
|
|
|
5.0
|
|
|
|
|
|
|
639341
|
Open
|
|
|
|
|
No
|
No
|
|
|
|
|
|
Mar 11th, 2019 07:43AM
|
Mar 11th, 2019 07:43AM
|
Hotel Tonight
|
Technology
|
Software & Computer Services
|
|
private:hoteltonight
|
https://www.glassdoor.com?employer_id=639341
|
Feb 19th, 2019 12:00AM
|
Open
|
Open
|
HotelTonight
|
Current Employee - Software Engineer
|
San Francisco, CA
|
|
Great People, Challenging Work
|
I have been working at HotelTonight full-time for more than 2 years
|
As a software engineer I favor companies that are big enough to have interesting scaling work, but small enough where there is still new ground to cover and one can have huge impact as an individual contributor. HotelTonight delivers on both in spades. You're not just a cog in a giant machine, you actually get the chance to see what drives the business and shape the future of the company directly through your work.
...
|
The downside of working at HT is that things can get a bit chaotic at times. Management is good about avoiding unrealistic deadlines or death marches, but it is the nature of a fast-growing business that things change. This offers new opportunities but could be stressful for those who prefer unchanging and clearly defined roles.
|
|
|
|
|
|
|
3.0
|
5.0
|
|
5.0
|
5.0
|
|
5.0
|
|
639341
|
Open
|
|
|
|
|
No
|
No
|
|
|
|
|
|
Mar 20th, 2019 08:57AM
|
Mar 20th, 2019 08:57AM
|
Hotel Tonight
|
Technology
|
Software & Computer Services
|
|
private:hoteltonight
|
https://www.glassdoor.com?employer_id=639341
|
Feb 18th, 2019 12:00AM
|
Open
|
Open
|
HotelTonight
|
Software Engineer
|
San Francisco, CA
|
|
Great People, Challenging Work
|
|
As a software engineer I favor companies that are big enough to have interesting scaling work, but small enough where there is still new ground to cover and one can have huge impact as an individual contributor. HotelTonight delivers on both in spades. You're not just a cog in a giant machine, you actually get the chance to see what drives the business and shape the future of the company directly through your work.
The engineering culture encourages ownership and empowerment of individuals. Custom tooling and internal documentation allows teams to run their own containerized services, and develop true operational expertise in deploying production code at scale. We don't simply throw code over the wall to a devops team–it is expected for us to watch our code in production and develop good intuition for what will or won't work. At the same time, we also work very closely with product managers and are expected to be thinking of the product implications in everything we do. As an engineer, being able to cover the gamut from infrastructure up to UI and product implications is great experience that gives a broad view of the economic value we create beyond just slinging code. This type of experience paves the way for a wider range of career options than more silo'ed roles would.
One thing I particularly appreciate compared to other companies is the financial and operational transparency. The CEO gives a weekly update to the whole company outlining the financial picture for the company, leadership discussions, strategic plans, as well as responding to questions from anyone in the company. It is apparent from these all-hands meetings that our growth is sustainable and not based on buying marketshare through irresponsible means that could burn us down the line. Being part of a real company with solid financials versus SV smoke and mirrors is extremely valuable to me as a software engineer who's been to a few rodeos.
Last but not least, the team is fantastic to work with. Across the board the company truly values hiring good, humble people who are all about doing the best work they can. HT has quite a diverse group spread across six offices in North America and Europe, and it is a pleasure to come in every day and see what ideas people are cooking up.
|
The downside of working at HT is that things can get a bit chaotic at times. Management is good about avoiding unrealistic deadlines or death marches, but it is the nature of a fast-growing business that things change. This offers new opportunities but could be stressful for those who prefer unchanging and clearly defined roles.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
3.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
0.0
|
639341
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
|
|
|
Feb 21st, 2019 03:31AM
|
Jun 30th, 2021 09:21AM
|
Hotel Tonight
|
Technology
|
Software & Computer Services
|
|
private:hoteltonight
|
https://www.glassdoor.com?employer_id=639341
|
Feb 18th, 2019 12:00AM
|
Open
|
Open
|
HotelTonight
|
|
San Francisco, CA
|
|
Fantastic team and experience working at HotelTonight
|
|
If you’re looking for a place where…
* individuals are cared for and listened to by managers
* you can work and collaborate with really smart (and funny) people
* individuals are empowered to make decisions & choices that impact the product and company on a weekly basis
* there are clear 30/90/365-day goals when you come onboard the team
* there are constantly others who are available to help and mentor you
* we actively listen to our hotel partners as well as the customers who book with us … and seek to constantly better their experience
* the team strives to build and ship quickly
* you have the chance to give and receive honest feedback
* we are incredibly transparent about how we are doing as a company each week and what our successes & failures have been
* we are still small enough you can have coffee with the CEO or any other leader
* you have opportunities to grow and learn new things
...then look no further than HotelTonight. I feel proud and honored to be part of such an amazing team where we continue to put out a really great user experience and a valuable product to our users. We continue to compete with competitors way larger than us and shake up the travel industry. Every week we remember our core values of Build, Question, Respect. These are not just talking points, this is who we are and how we live.
|
We could do a better job at developing and having clear career/professional levels for employees. But I believe our team is working on addressing this soon.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
2.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
0.0
|
639341
|
Open
|
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "Sr. Director of People", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2047461, "responseDateTime": "2019-04-11T16:58:40.147", "translationMethod": null, "response": "Thanks for taking the time to share these kind words. We know that we wouldn't be where we are today without our amazing team. Thanks for being part of it (and for sharing the love for your fellow HTers!).", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
|
|
|
Feb 21st, 2019 03:31AM
|
Jun 30th, 2021 09:21AM
|
Hotel Tonight
|
Technology
|
Software & Computer Services
|