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private:hoteltonight
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https://www.indeed.com/cmp/hotel-tonight/reviews
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Jul 20th, 2020 12:00AM
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Open
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Open
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Hotel Tonight
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Contact Freelancer
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Remote
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USA
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Freelancer
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I work and set my own hours from home. I enjoy working for Hotel Tonight because I can stay at home. However, the pay is around minimum wage, they do not withhold taxes, and no benefits.
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0.0
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0.0
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5.0
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5.0
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5.0
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3.0
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3.0
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5.0
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Jan 22nd, 2021 10:53PM
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Mar 20th, 2021 03:59PM
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Hotel Tonight
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Technology
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Software & Computer Services
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private:hoteltonight
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https://www.indeed.com/cmp/hoteltonight/reviews
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Apr 6th, 2020 12:00AM
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Open
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Open
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HotelTonight
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Customer Experience Agent
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remote
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USA
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Company has lost its magic touch.
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HT used to be such a positive and team oriented company whose main focus was great customer service, but now they care more about meeting metrics and KPIs than anything else because money talks. Their managers are a mess and lack experience. They find ways to fire you in unethical manner.
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|
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0.0
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0.0
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2.0
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1.0
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2.0
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1.0
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3.0
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1.0
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Jan 22nd, 2021 10:53PM
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Mar 19th, 2021 08:10PM
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Hotel Tonight
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Technology
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Software & Computer Services
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private:hoteltonight
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https://www.indeed.com/cmp/hoteltonight/reviews
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Aug 14th, 2019 12:00AM
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Open
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Open
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HotelTonight
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Contract Photographer
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Kansas City, MO
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USA
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Fun Freelance Photography Work, Great For Portfolio
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Working as a freelance photographer for HotelTonight was fun and since it was one of my first jobs, it was a great learning experience. I was able to use some of the images I took in a private portfolio for potential clients to see my work. I now photograph hotels, commercial and residential real estate. I don't actually remember what the compensation was, but the experience was great. Again, this is freelance work so there is zero Security/Advancement, Benefits, Job Culture and you don't really interact with Management at all. The Job itself was fun, and the Work/Life balance was perfect.
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|
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0.0
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0.0
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5.0
|
5.0
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5.0
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5.0
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3.0
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1.0
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Jan 22nd, 2021 10:53PM
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Mar 20th, 2021 01:28PM
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Hotel Tonight
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Technology
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Software & Computer Services
|
|
private:hoteltonight
|
https://www.indeed.com/cmp/hotel-tonight/reviews
|
Aug 12th, 2019 12:00AM
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Open
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Open
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Hotel Tonight
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OMNI CHANNEL CUSTOMER EXP. AGENT-REMOTE
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Remote
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USA
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Ht
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The business model and customer service plan for the company with rock solid serious culture and the ideology behind it was good you were 16. The issue came with the constant changing of Supervisors positions kpi and the lack of flexibility when it came to changing schedules.
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0.0
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0.0
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3.0
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2.0
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4.0
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3.0
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4.0
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2.0
|
Jan 22nd, 2021 10:53PM
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Mar 20th, 2021 01:29PM
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Hotel Tonight
|
Technology
|
Software & Computer Services
|
|
private:hoteltonight
|
https://www.indeed.com/cmp/hotel-tonight/reviews
|
Apr 7th, 2019 12:00AM
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Open
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|
Open
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Hotel Tonight
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At Home Customer Service Representative
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San Francisco, CA
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USA
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Virtual job/home base
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Great place to work if you are looking for job security. You can move up in your position quickly. Your opinion is valued, but as any company there is always room for improvement. I love what the company stands for.
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good pay, benefits, and room to grow.
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The long term and short term disability, the company that's used is garbage if you ask me, I also feel for employees on disability they should have better shifts for health issues, verses the worse shifts which could cause illnesses to get worse.
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0.0
|
0.0
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4.0
|
4.0
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4.0
|
5.0
|
5.0
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4.0
|
Jan 22nd, 2021 10:53PM
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Mar 19th, 2021 09:02PM
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Hotel Tonight
|
Technology
|
Software & Computer Services
|
|
private:hoteltonight
|
https://www.indeed.com/cmp/hotel-tonight/reviews
|
Mar 24th, 2019 12:00AM
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Open
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|
Open
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Hotel Tonight
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Customer Experience Chat Agent
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Remote
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USA
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HotelTonight poor management
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The customer facing level management i.e. Team Leads and Shift Supervisors are doing the best they can. However, upper management is very unprofessional and not employee friendly at all.
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|
|
0.0
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0.0
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3.0
|
3.0
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2.0
|
2.0
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2.0
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1.0
|
Jan 22nd, 2021 10:53PM
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Mar 20th, 2021 05:52PM
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Hotel Tonight
|
Technology
|
Software & Computer Services
|
|
private:hoteltonight
|
https://www.indeed.com/cmp/hoteltonight/reviews
|
Dec 31st, 2018 12:00AM
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Open
|
|
Open
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HotelTonight
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Customer Service
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Remote
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USA
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CX Department Needs, No Must, Unionize
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I never believed in Unions prior to working for HT but HT certainly made me see the need. Looking at all the negative reviews posted recently including Glassdoor although the negative reviews are quickly removed on Glassdoor, I suspect CX workers are starting to get fed up at being treated like the dirt under Shank’s shoe. Unionize and by all means do not trust CX agent with most tenure who now works in chat. Keep an eye on Glassdoor and copy and paste negative reviews immediately and then watch how quickly they are removed. Then watch and see all the fake positive reviews that follow. All too transparent what is going on.
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None
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Too many
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8.0
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0.0
|
1.0
|
1.0
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1.0
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1.0
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1.0
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1.0
|
Jan 22nd, 2021 10:53PM
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Mar 19th, 2021 09:16PM
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Hotel Tonight
|
Technology
|
Software & Computer Services
|
|
private:hoteltonight
|
https://www.indeed.com/cmp/hoteltonight/reviews
|
Dec 30th, 2018 12:00AM
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Open
|
|
Open
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HotelTonight
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Shift Supervisor
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Florida
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|
Toxic Work Culture
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The customer service team used to be a great place to work. It has over the last 2 years turned into a toxic wasteland. Back in the day it used to be pleasant and motivating. It is currently stressful and toxic. Despite its shortcomings there are still good people who work there who keep the ship from sinking completely.
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|
|
8.0
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0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
Jan 22nd, 2021 10:53PM
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Mar 19th, 2021 09:16PM
|
Hotel Tonight
|
Technology
|
Software & Computer Services
|
|
private:hoteltonight
|
https://www.indeed.com/cmp/hoteltonight/reviews
|
Nov 2nd, 2018 12:00AM
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Open
|
|
Open
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HotelTonight
|
Customer Service Phone Agent
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San Francisco, CA
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USA
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Young Company
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It's a very young company that is ran by young people. There is no thought put into customer service but instead by the amount of money you can get. If you're young and like to go out to drink and party, then you'll fit right in, they feed this atmosphere so that you can "review" places to offer customers.
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Work from Home
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Your opinion does not matter, no matter what they say, If you're not part of the "click" then you will never advance anywhere.
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5.0
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1.0
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1.0
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1.0
|
1.0
|
1.0
|
2.0
|
1.0
|
Jan 22nd, 2021 10:53PM
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Mar 19th, 2021 09:22PM
|
Hotel Tonight
|
Technology
|
Software & Computer Services
|
|
private:hoteltonight
|
https://www.indeed.com/cmp/hoteltonight/reviews
|
Nov 2nd, 2018 12:00AM
|
Open
|
|
Open
|
HotelTonight
|
Customer Service Representative
|
Remote
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USA
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Started Out As Great Job and Then Transitioned to Worst Ever!!!!
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Working at HotelTonight went from a great job to the worst imaginable. Many of the customer service agents are suffering from stress and anxiety health issues created by the workplace itself. The company is completely without a conscience as to how they are affecting their employee’s well-being and health. While they see a high rate of attrition, call-outs and employees requiring medical leave they apparently refuse to see that it is their actions causing this and instead blame the employees.
At a certain point an employer along with their managers need to look within themselves to see if perhaps they are the problem. All businesses have a moral obligation to operate with a conscience, so as not to harm their employees. There is significant research out there explaining how the work conditions, constant UNREALISTIC monitoring and UNREALISTIC goals negatively affect an employee’s well-being and health; however I doubt any of them have so much as read one of these studies.
Management and ownership is self serving without any cares as to how they are harming their employees and causing the very issues that interfere with the day to day operations within the CX agent’s team. With a high number of daily call-outs, those having to take FMLA medical leave and other agents simply quitting, management refuses to see the problem they created and prefer to keep the blinders on and blame the very employees they are harming and making ill.
The issues they are creating for their employees go beyond the workplace and affect their lives outside of the workplace. No employer has the right to negatively impact an employees overall life, health and well-being. An inordinate number of CX agents have had to seek medical intervention to help them understand and deal with the stress and anxiety illness that is a direct result of HT’s actions and inactions. Please keep in mind that all or most of these employees now suffering the effects of stress and anxiety in the workplace have held other jobs, positions, had stressful life situations, etc for many years and NEVER had stress and anxiety issues requiring medical intervention in the past, at least not until they worked for HT. We all work for the betterment of our own lives and that of our families but the health issues created within the workplace negate those benefits.
Management has tried for a long time to dissuade CX agents from communicating with each other outside the workplace, however when the situation became untenable for the CX agents they had no where to go but to seek the support of each other. Yes, HT your secrets are now out!
We all work hard and were willing to give you our all but taking our health was not part of the deal and beyond the pale. We were all once loyal and proud employees of HT who wished HT nothing but the best, but then you decided to treat us as nothing more than disposable employees and human beings who are now just a means to the end.
There are other factors that go beyond poor management that are negatively affecting your employees and they are as follows:
Discriminatory Practices – in my opinion, so typical of these types of companies
Promoting individuals that are not qualified, simply because you like them better.
Lack of training.
Some employees have not seen pay raises in years.
Micromanaging –
Complete disorganization, necessitating changing policies on a daily or weekly basis.
Expecting employees to take the brunt of your changes in policies such as no longer allowing customers to cancel reservations in most cases, not refunding to a customer’s credit card and instead keeping their money for yourself by forcing them to take a HT credit to use in the future. Furthermore HT expects the employee to receive a five-star review from the customers you have now infuriated.
Not vetting hotels properly, and then expecting the CX agent to make it all better for the guest by refusing to refund them and then having to apologize for something that was the making of HT not the CX agent.
Firing employees for not meeting metrics. Furthermore the practice of haranguing them always makes it harder for the employee to attain the unrealistic goals set.
Some employees have different rules applied to them than others, thereby setting them up to fail while other more favored employees are allowed to slide on some of these "rules".
Severely understaffed, e.g., high queue rates, long hold times for customers so if they weren’t infuriated prior to calling they certainly are by the time we get them. Numerous emails pleading for CX agents to work overtime because they refuse to hire according to the need.
Outsourcing to a company that has never been fully trained and only serves to transfer the calls to US agents, thereby increasing our workload and in no way reduces the workload. This practice really infuriates many customers who now have to explain their issue again to another agent.
Instead of hiring Quality Control person you want the CX agent to turn in their coworkers for mistakes made. That is not our job and is certainly not we were hired to do or are paid to do.
Having to fix your own HT software issues whether it is the phone or the software that creates the tickets.
Being given additional work without compensation and calling it "empowerment" when it just a means to save money.
Abusive customers that are so angered by something HT did or caused, but still take their wrath out on agents.
|
Credits for hotel stays
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Too many to list
|
18.0
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
Jan 22nd, 2021 10:53PM
|
Mar 19th, 2021 09:22PM
|
Hotel Tonight
|
Technology
|
Software & Computer Services
|