|
private:illuminas
|
https://www.glassdoor.com?employer_id=285208
|
Jan 31st, 2021 12:00AM
|
Open
|
Open
|
Illuminas
|
Research Associate
|
Austin, TX
|
|
Great place for growth
|
|
- Interesting, dynamic and challenging work
- Very high-quality output
- The people are great!
- Tons of PTO and other benefits
- Very strong focus on professional development
- Comprehensive training
- Great and supportive management team
|
- Work life balance is still a work in progress, but has become much better
- Can be a lot to juggle between multiple projects
- Working within teams can feel somewhat siloed
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
3.0
|
5.0
|
5.0
|
5.0
|
5.0
|
|
285208
|
Open
|
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "CEO", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 3021705, "responseDateTime": "2021-02-12T10:30:52.617", "translationMethod": null, "response": "Thank you for your feedback. We are very proud of the work we do for our clients and the improvements we're making to our workplace. We're happy to hear you appreciate that as well.\n\nFeedback from current and former employees is a critical part of knowing when we're doing things right and where we need to improve. If you'd like to share more or if you have other ideas, my door is always open.\n\nRegards,\nJay Shutter\nCEO", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
|
|
|
Mar 5th, 2021 09:52PM
|
Mar 5th, 2021 09:52PM
|
Illuminas
|
|
|
|
private:illuminas
|
https://www.glassdoor.com?employer_id=285208
|
Jan 25th, 2021 12:00AM
|
Open
|
Open
|
Illuminas
|
Research Manager
|
United States
|
USA
|
Tough to Advance
|
|
Some fun events, an attempt to overcome the lack of work/life balance
|
Long workdays that run over into the weekend. Toxic culture with many unhappy employees commiserating over the water cooler. Slow advancement. Constant firings instead of working to help support and develop skills.
|
-1.0
|
NEGATIVE
|
|
|
|
|
0.0
|
2.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
|
285208
|
Open
|
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "CEO", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 3016374, "responseDateTime": "2021-02-10T13:25:11.99", "translationMethod": null, "response": "Thank you for sharing your feedback. We regret that we were unable to make things better for you while you were here.\n\nWe are fortunate as a small research consultancy to be as busy as we are and we don't always have the work/life balance that we strive for. We are constantly working to improve our corporate culture and our employee satisfaction surveys show that we are succeeding.\n\nWe value all of our current and former employees' feedback and I would personally be interested in what specifically led to your negative experience while you were here. Please feel free to reach out to me or our Human Resources team with any further comments, concerns, or suggestions you wish to share. Our doors are always open.\n\nRegards,\nJay Shutter\nCEO", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
No
|
|
0.0
|
|
|
|
Mar 5th, 2021 09:52PM
|
Mar 5th, 2021 09:52PM
|
Illuminas
|
|
|
|
private:illuminas
|
https://www.glassdoor.com?employer_id=285208
|
Jul 16th, 2020 12:00AM
|
Open
|
Open
|
Illuminas
|
Research Assistant/Associate
|
Austin, TX
|
|
Only one specific type of person who does well here, no room for creativity
|
|
If you're just starting off in research, this would be a good place to build up your skills because they do have a lot of processes already in place
The people are nice overall and there are a ton of perks working here
|
There are a lot of processes involved and if you steer off of them at all to think creatively you will not fit in well here (or move up)
Little autonomy of work, very micromanaged
Not a lot of diversity and that includes diversity of thoughts
You get a lot of PTO, but is needed for the stress of having to work late all of the time
|
-1.0
|
NEGATIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
2.0
|
2.0
|
1.0
|
2.0
|
4.0
|
2.0
|
|
285208
|
Open
|
Try to welcome more people with different backgrounds and ways of doing things into management roles. Not everyone works the same and it could actually push your business further.
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "CEO", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2695803, "responseDateTime": "2020-07-27T10:28:11.89", "translationMethod": null, "response": "Thank you for sharing your feedback. We regret your experience didn\u2019t match your expectations.\n \nHere at Illuminas, we do the best work for some of the biggest technology companies in the world. Quality is paramount to the work we do, and part of that is processes that help us ensure the highest quality. However, we recognize that there is always room for improvement. We encourage our team to think critically about these processes. If there are improvements that can be made to do something more efficiently without sacrificing quality, we want to hear about it and share that knowledge across the Illuminas team. \n \nWe also realize it can be difficult to think critically about process when the work keeps everyone so busy. Working late should be the exception, not the rule. We're working to balance project workloads across our teams, increasing our outsourcing options, and constantly monitoring when it is time to recruit for new team members. These three steps together help us ensure everyone has a manageable workload.\n \nI want to thank you again. We are always looking for ways to improve, and your feedback is an invaluable part of that. We'll do better to communicate our expectations to all levels of the team. \n \nPlease feel free reach out to myself or Human Resources with any further comments, concerns, or suggestions you wish to share. Our doors are always open.\n\nRegards,\nJay Shutter\nCEO", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
Mar 5th, 2021 09:52PM
|
Mar 5th, 2021 09:52PM
|
Illuminas
|
|
|
|
private:illuminas
|
https://www.glassdoor.com?employer_id=285208
|
May 18th, 2020 12:00AM
|
Open
|
Open
|
Illuminas
|
Researcher
|
United States
|
USA
|
Great place to learn, terrible culture
|
|
This is a great place to get some skills under your belt in the market research space.
|
The culture of the company is very toxic and negative, and the company does not really promote diversity or inclusion. If you do not fit the box then you are shut out and treated like an outsider. Also, you have to pull teeth or kill to move up within the company.
|
-1.0
|
NEGATIVE
|
1.0
|
POSITIVE
|
|
|
1.0
|
3.0
|
1.0
|
2.0
|
2.0
|
4.0
|
1.0
|
|
285208
|
Open
|
Management should be more open to diversity and inclusion. Feedback should be more constructive and have tangible goals to act on. Also training should be provided when someone moves into a new role.
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "CEO", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2693400, "responseDateTime": "2020-07-24T09:13:28.823", "translationMethod": null, "response": "Thank you for sharing your feedback. We regret your experience did not quite match the level we aspire to for all Illuminas employees. \n \nTraining has always been important to us at Illuminas. I am happy to hear that you gained skills and experience that further developed you as a market researcher. Given our recent growth as a company we recognized the need to have more resources dedicated solely to training. Because of this, we created a new VP level role that focuses on talent and training. The mandate for this VP is to develop trainings more specifically focused on market research skills for each level, project and client management skills, and new responsibilities when someone is promoted. We are also focused on mandatory company-wide trainings that include topics such as diversity & inclusion. We know that these are the right steps forward to ensure that our employees feel supported in their development as we continue to grow as a company. \n \nI want to thank you again for bringing your feelings and experience to our attention. We are always looking for ways to improve, and your feedback is an invaluable part of that process. \n \nPlease feel free reach out to me or Human Resources with any further comments or suggestions you wish to share. Our doors are always open.\n\nRegards,\nJay Shutter\nCEO", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
Mar 5th, 2021 09:52PM
|
Mar 5th, 2021 09:52PM
|
Illuminas
|
|
|
|
private:illuminas
|
https://www.glassdoor.com?employer_id=285208
|
Nov 14th, 2019 12:00AM
|
Open
|
Open
|
Illuminas
|
Business Development Manager
|
Austin, TX
|
|
Great leadership, great quality of work
|
|
Some of the smartest researchers I've ever know, really showed me what great work looks like. Just really nice/solid human beings too.
|
Can feel a bit old fashioned at times, but the the leadership team have been together for a long time and know what they're doing.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
1.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
|
285208
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
1.0
|
|
|
|
Mar 5th, 2021 09:52PM
|
Mar 5th, 2021 09:52PM
|
Illuminas
|
|
|
|
private:illuminas
|
https://www.glassdoor.com?employer_id=285208
|
May 23rd, 2019 12:00AM
|
Open
|
Open
|
Illuminas
|
Research Manager
|
London, England
|
|
Full of bullies who will discriminate against your appearance and your background (UK office)
|
|
Good working hours (because there is no project work)
|
Unfortunately there is no HR department, and the partners of the company have the freedom to do whatever they want.
Some of the things i had to endure my short stint at Illuminas: my appearance was insulted multiple times (particularly the size of my lips, I was told my southern accent made me sound stupid and people would not want to work with me, I had a partner go onto my family member's Facebook profiles and insult their appearances "what is wrong with your sister's face?" and I had a partner go through the pictures on my phone without permission.
Not only did I have to deal with bullying, but a co-worker of mine was fired with no warning because he made a charting error on a slide. This company is full of impulsive loose cannons and I would strongly deter anyone from working there.
Aside from the fact that the office itself is unbearable, you will not get responsibility at this company until you reach director level. From RE to RM you will just be treated like an intern, and the partners will not ask for or value your input.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
6.0
|
1.0
|
4.0
|
1.0
|
1.0
|
2.0
|
1.0
|
|
285208
|
Open
|
Treat your employees like they are actually human beings
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
1.0
|
|
|
|
Mar 5th, 2021 09:52PM
|
Mar 5th, 2021 09:52PM
|
Illuminas
|
|
|
|
private:illuminas
|
https://www.glassdoor.com?employer_id=285208
|
Aug 21st, 2017 12:00AM
|
Open
|
Open
|
Illuminas
|
Manager
|
Austin, TX
|
|
A Place for Growth
|
|
-Develop and master skills in market research
-Interesting work
-Great management team
-Good office space
-GREAT culture
|
-A lot is expected of you
-Work ebbs and flows - You're either way behind or you're bored
-During crunch time, expect to be working an extra hour every night
-Turnover at lower levels is relatively high
-Growth past a certain point is difficult due to the small company size and the lifers in upper management
-Compensation is below-average
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
2.0
|
5.0
|
3.0
|
5.0
|
4.0
|
2.0
|
5.0
|
|
285208
|
Open
|
Focus on making your employees want to stay. You spend years building up employee skill sets which are then taken on to other companies where career growth doesn't hit a dead end or slow dramatically. Cultivate the already-great office culture, try to further break down the wall between the lifers and those that haven't been there nearly as long.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
4.0
|
|
|
|
Mar 5th, 2021 09:52PM
|
Mar 5th, 2021 09:52PM
|
Illuminas
|
|
|
|
private:illuminas
|
https://www.glassdoor.com?employer_id=285208
|
May 22nd, 2017 12:00AM
|
Open
|
Open
|
Illuminas
|
Research Manager
|
Austin, TX
|
|
You get what you put in
|
|
I worked at Illuminas for almost a decade and have seen everything you can think of here. The bottom line is that this is a great company, and you will get out of it what you put into it. I came in knowing little about B2B market research, and came out of it as a respected research consultant.
The work is fast paced, challenging and sometimes ambiguous, but this is what makes this organization so great. Everything you accomplish adds up to experience you will not get anywhere else, and as you go along you find yourself growing your professional skill set very quickly.
You'll be successful here if you align yourself with the core qualities that define Illuminas (thoroughness, thoughtfulness, quality, excellent client service), and make the effort to learn new things.
All of the clients I worked with were extremely impressed by the level of work we do. Our deliverables outperform what companies 10 times our size are able to produce, and the visual quality of our reports are years ahead of the industry.
PROS:
- Amazing people and talent at all levels
- Leadership that genuinely cares about the employees
- Nice office space and location
- Exposure to Fortune 100 clients
- No restrictions on growth - you create your own pace
- Excellent benefits (401k matching, time off)
- Competitive pay
- Team activities: lunches, gatherings, happy hours, breakfasts
- Process oriented structure - makes it easier to replicate the successes of each project
- Strong data scientists - you will be exposed to incredible advanced analysis designs
- Strong programming department - survey designs are clean
- Great culture that promotes teaching
- Flexibility to work around appointments without having to use your vacation time
- Senior management is accessible to all
- Work life balance is what you make it out to be - you have to work smart to figure out how to do things efficiently, use the help around around you, think through tasks thoroughly, prioritize accordingly, and communicate diligently with everyone around you to create the reasonable work life balance you want
|
- This is a meeting-heavy organization, which is great for collaboration, but is an environment that requires a bit of effort to be successful in
- Clients are on the West Coast, which means having later hours (but starting later and getting out later could be your thing ;) )
- The company is still figuring out how to foster an environment where there is more trust of employees and acceptance of failure as a critical component of growth. Right now, PMs and upper management tend to carry more weight than they should, in my opinion.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
|
|
1.0
|
5.0
|
4.0
|
4.0
|
5.0
|
5.0
|
5.0
|
|
285208
|
Open
|
Keep doing what you have been doing over the years with regards to how you foster the culture around what Illuminas represents. Our clients stay with us because of the quality we bring to the table.
I would encourage you to take a detailed look at workflows every once in a while to eliminate disconnects between what we promise our clients, and what is reasonable. Sure, what we do at the core hasn't changed since the days when you used to be in the trenches of project work, but the tools, processes and software evolve over time. Things that may have been easy for you may now be more complicated than you might expect, and things that were once complex could now easy. Either way, it's important that you understand what goes into each deliverable.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
9.0
|
|
|
|
Mar 5th, 2021 09:52PM
|
Mar 5th, 2021 09:52PM
|
Illuminas
|
|
|
|
private:illuminas
|
https://www.glassdoor.com?employer_id=285208
|
Jul 29th, 2016 12:00AM
|
Open
|
Open
|
Illuminas
|
|
Austin, TX
|
|
Researcher
|
|
- Interesting work
- Most coworkers are great researchers, very smart
- They take pride in their work
- Clients seem thrilled with the work product
- some of the best work I've ever done I did here
- Great parties and lovely office
- Perfect location
|
- Way too many executives!
- Tons of gossip behind closed doors
- Unnecessary complaining from many on staff
- Continue to hire inexperienced researchers
- Rude and unprofessional behavior from senior management (yelling, throwing things, insults, etc)
- Far far far below average compensation, especially given Austins current cost of living
- Lack of clear career growth
|
-1.0
|
NEGATIVE
|
0.0
|
NEUTRAL
|
1.0
|
APPROVE
|
5.0
|
3.0
|
3.0
|
1.0
|
3.0
|
2.0
|
1.0
|
|
285208
|
Open
|
Be careful not to enforce a "us" (management) versus "them" (staff) culture. It's demotivating for staff to see a giant team of executives that are very close knit and closed doors. Also closely evaluate what each team member does and whether they are pulling their weight. Your team is doing great work but they need recognition and appreciation NOT the whip cracked constantly.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
|
|
|
Mar 5th, 2021 09:52PM
|
Mar 5th, 2021 09:52PM
|
Illuminas
|
|
|
|
private:illuminas
|
https://www.glassdoor.com?employer_id=285208
|
Sep 1st, 2015 12:00AM
|
Open
|
Open
|
Illuminas
|
|
Austin, TX
|
|
Great place to learn
|
|
Smart senior staff, stable, well managed, profitable
|
limited growth opportunities both career wise and business wise
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
|
|
0.0
|
4.0
|
4.0
|
4.0
|
3.0
|
4.0
|
5.0
|
|
285208
|
Open
|
Focus on doing what you do best and be okay with being the best in the world at that.
|
0.0
|
[]
|
|
No
|
Yes
|
|
6.0
|
|
|
|
Mar 5th, 2021 09:52PM
|
Mar 5th, 2021 09:52PM
|
Illuminas
|
|
|