|
private:intercom
|
https://www.glassdoor.com?employer_id=1035935
|
Mar 28th, 2024 12:00AM
|
Open
|
Open
|
Intercom
|
Warehouse/Receiving Associate
|
Pompano Beach, FL
|
|
great people
|
|
they give me a one job and i no good, so they give me a better job with good start pay . i no experience they train. no pressure can do bare minimium
|
there are no cons if you want a decent pay and full benifits
|
|
|
|
|
|
|
0.0
|
5.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
1035935
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
1.0
|
Open
|
|
|
May 7th, 2024 12:07AM
|
May 7th, 2024 12:07AM
|
Intercom
|
Technology
|
Software & Computer Services
|
|
private:intercom
|
https://www.glassdoor.com?employer_id=1035935
|
May 1st, 2024 12:00AM
|
Open
|
Open
|
Intercom
|
|
|
|
Bureaucracy first employees second
|
|
Genuinely liked everyone I worked with
|
CEO is problematic to put it lightly. It is abundantly clear that upper management could not care less about the employees trying to bring their vision to fruition
|
-1.0
|
NEGATIVE
|
|
|
-1.0
|
DISAPPROVE
|
0.0
|
2.0
|
4.0
|
1.0
|
1.0
|
3.0
|
1.0
|
1.0
|
1035935
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
4.0
|
Open
|
|
|
May 2nd, 2024 06:28PM
|
May 2nd, 2024 06:28PM
|
Intercom
|
Technology
|
Software & Computer Services
|
|
private:intercom
|
https://www.glassdoor.com?employer_id=1035935
|
Apr 23rd, 2024 12:00AM
|
Open
|
Open
|
Intercom
|
Senior Manager
|
Dublin, Dublin
|
|
Exciting times
|
|
Great time to work here – at the cutting edge of the AI boom.
|
Things move fast – can certainly feel frenetic, but that's part of the excitement.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
4.0
|
4.0
|
4.0
|
4.0
|
4.0
|
4.0
|
1035935
|
Open
|
Keep recognising and celebrating great work.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
4.0
|
Open
|
|
|
Apr 26th, 2024 02:45AM
|
Apr 26th, 2024 02:45AM
|
Intercom
|
Technology
|
Software & Computer Services
|
|
private:intercom
|
https://www.glassdoor.com?employer_id=1035935
|
Apr 21st, 2024 12:00AM
|
Open
|
Open
|
Intercom
|
Relationship Manager
|
San Francisco, CA
|
|
Great Company & Product, but still figuring out GTM motion
|
|
Great product. The company moves quickly and beats competitors on G2 crowd.
|
Company still doesn't have a strong go-to-market process.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
4.0
|
3.0
|
5.0
|
4.0
|
5.0
|
5.0
|
4.0
|
1035935
|
Open
|
Business is continually making it harder for sales people to be successful.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
Open
|
|
|
Apr 26th, 2024 02:45AM
|
Apr 26th, 2024 02:45AM
|
Intercom
|
Technology
|
Software & Computer Services
|
|
private:intercom
|
https://www.glassdoor.com?employer_id=1035935
|
Apr 16th, 2024 12:00AM
|
Open
|
Open
|
Intercom
|
Designer
|
Dublin, Dublin
|
|
Disillusionment and Chaos
|
|
- work with some incredibly skilled and talented individuals.
- decent salary, benefits, perks, office
|
- Unrealistic quality/output expectations: You're under constant pressure to meet unsustainable quality/output expectations set by the CEO, leading to a sense of fear, inadequacy, and anxiety.
Burnout: You're not allowed to talk about this, but you're expected to work long hours to meet "incredibly high standards" (one of the values).
- Too many middle managers: Middle management is scrambling to appear valuable. Many of them don't know what they are doing and will be quick to throw you under the bus rather than take responsibility or accountability for their lack of ability and effective management.
- Excessive critiques: Expect your work to be heavily scrutinised by way too many middle managers with nothing better to do.
- Toxic feedback culture: Feedback and performance review processes may seem transparent and constructive, but be prepared for unfiltered secondhand feedback that will leave you blindsided, confused, and disheartened.
- Do not fail: There is zero room for mistakes. Do not show any signs of weakness or inability as you can be sure it will be used against you when they want to.
- Forced exits: Employees are constantly being forced out if they fail to meet the CEO's unsustainable expectations, contributing to a high-pressure atmosphere. You will see people regularly leaving the company with no explanation. It's horrible.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
2.0
|
1.0
|
1.0
|
2.0
|
4.0
|
1.0
|
1.0
|
1035935
|
Open
|
What a disappointment!
Get rid of the CEO
Bring back the previous values
Care for your staff more.
Treat people with actual respect and fairness
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
Open
|
|
|
Apr 19th, 2024 05:08AM
|
Apr 19th, 2024 05:08AM
|
Intercom
|
Technology
|
Software & Computer Services
|
|
private:intercom
|
https://www.glassdoor.com?employer_id=1035935
|
Apr 2nd, 2024 12:00AM
|
Open
|
Open
|
Intercom
|
Technical Support Specialist
|
Sydney
|
|
Culture, Product, People ✅
|
|
- The product continuously evolves to stay ahead of the curve and is always exciting to work with.
- Great people and leaders are at the heart of the Customer Support team. Everyone fosters a culture of positivity, care, growth, and customer focus.
- Leaders in Customer Support are supportive and truly value your success.
- The Sydney team is full of great individuals who help create a vibrant and positive workplace culture.
- Leaders care and encourage maintaining a positive work-life balance
- Great collaboration between Product and Support who encourage innovation and creativity, giving everyone a voice to suggest and implement new ideas.
- This company is full of positive change and there’s plenty to be excited about going forward!
|
- With the team expanding, office space limitations can happen however, flexible WFH schedules helps alleviate this challenge.
- Remote offices are naturally prone to delays in communication with global teams, which can impact collaboration
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
1035935
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
4.0
|
Open
|
|
|
Apr 4th, 2024 04:46PM
|
Apr 4th, 2024 04:46PM
|
Intercom
|
Technology
|
Software & Computer Services
|
|
private:intercom
|
https://www.glassdoor.com?employer_id=1035935
|
Mar 29th, 2024 12:00AM
|
Open
|
Open
|
Intercom
|
|
San Francisco, CA
|
|
Great people
|
|
I have worked at Intercom for multiple years and have seen many ups and downs at the company. However, the people have remained consistent. I have made many life long friends and I genuinely look forward to seeing my team each day.
|
The culture has transitioned from a focus on our people to instead be laser focused on delivering innovative new features to the market. This laser focus is not necessarily a bad thing and I am bought in to the direction the company is headed. But without a strong company culture that includes a people focus, you start to see folks burn out. It really depends on your team culture then to mitigate that burn out.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
|
|
0.0
|
4.0
|
4.0
|
2.0
|
4.0
|
3.0
|
4.0
|
3.0
|
1035935
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Mar 31st, 2024 07:40PM
|
Mar 31st, 2024 07:40PM
|
Intercom
|
Technology
|
Software & Computer Services
|
|
private:intercom
|
https://www.glassdoor.com?employer_id=1035935
|
Mar 28th, 2024 12:00AM
|
Open
|
Open
|
Intercom
|
Director, Customer Support
|
Dublin, Dublin
|
|
Intercom is a special place to be
|
|
Since I joined Intercom, many moons ago, we have been through many cultural shifts, business focus changes, market ups and downs, hiring freezes but also huge growth times.
Few things all of these times had in common are amazing camaraderie, transparent communication, frequent business updates and care from the Leadership team and everyone working here.
I've had my fair share of promotions, worked my way up and always, but absolutely always, felt recognised, well compensated and seen at Intercom.
We also have a very special thing going at Intercom CS and a unique opportunity to work closely with the product team due to being a Support focused company. A fantastic place to do the best work of your career!
|
We work really fast and move super quickly and with impatience. While this is mostly exciting and rewarding there are days and weeks or periods in one's life when you would just like things to be slower, or even just "normal" pace? We didn't have many of those. At this stage I'm not sure I would know how to work slowly or by taking one thing at the time, I'm an addict of the busyness we've created.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
4.0
|
5.0
|
5.0
|
5.0
|
5.0
|
4.0
|
1035935
|
Open
|
Keep the communication and care.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
6.0
|
Open
|
|
|
Mar 31st, 2024 07:40PM
|
Mar 31st, 2024 07:40PM
|
Intercom
|
Technology
|
Software & Computer Services
|
|
private:intercom
|
https://www.glassdoor.com?employer_id=1035935
|
Mar 28th, 2024 12:00AM
|
Open
|
Open
|
Intercom
|
Warehouse/Receiving Associate
|
Pompano Beach, FL
|
|
great people
|
|
they give me a one job and i no good, so they give me a better job with good start pay . i no experience they train. no pressure can do bare minimium
|
there are no cons if you want a decent pay and full benifits
|
|
|
|
|
|
|
0.0
|
5.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
1035935
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
1.0
|
Open
|
|
|
Mar 31st, 2024 07:40PM
|
Mar 31st, 2024 07:40PM
|
Intercom
|
Technology
|
Software & Computer Services
|
|
private:intercom
|
https://www.glassdoor.com?employer_id=1035935
|
Mar 27th, 2024 12:00AM
|
Open
|
Open
|
Intercom
|
Senior Customer Support Specialist
|
Chicago, IL
|
|
I've fallen in love with a customer support career at a customer-obsessed company
|
|
When I first decided to pivot my career into customer support over 8 years ago, I wondered if I was condemning myself to a life of angry customers, phone queues, and neverending ticket numbers. But I saw the tech space evolving the concept of customer service, and Intercom at the forefront, claiming to make internet business personal with cutting edge chat support and automation, and a voracious customer obsession at the company's heart. I said yes to Intercom nearly 7 years ago, and it still blows my mind that I'm doing what I love daily – and without the ticket numbers and phone queues. Intercom is continuing to design new roles in Support and with AI to allow more career growth opportunities for people who are passionate about this work.
It's a daring, fast-paced company, and the people who work here are passionate about the mission and the work that they do. Customer support isn't a "job" at Intercom, it's a career, and the tides are turning on the cliché idea that customer support is an entry level role with high turnover and burnout. We have people building lifetime careers here (myself included!) and with how fast the world of tech and AI is changing daily, it's never a boring job. Intercom has been the challenge of a lifetime for me; I've had to grow not just in my technical skills, but as a leader, a project manager, a coach, and a human being. But Intercom also rewards their employees and provides an environment with the tools to grow and be supported along that journey.
As an openly queer woman who has grown with this company over the past 7 years, I can say with confidence that I am supported, embraced, and compensated commensurate to my performance. The top performers receive recognition for their work (raises, bonuses, stock options). I've also worked with low performers and those who chose to leave the company, and Intercom genuinely works to support and retain their employees, with clear performance improvement plans, mentorship, and engaged management who care about their employees. Most of the people who didn't remain either weren't able to meet the skill/technical demands of the role (it is an incredibly fast-paced environment that requires a lot of self-direction, even with extensive training and resources), or didn't align with the company goals and values. I appreciate Intercom's transparency about those things as well – no one is just gone the next day with no notice, Intercom is committed to working with employees to help them be successful, and I've seen teammates grow into top performers with coaching and support.
And I would be remiss if I didn't mention the culture, since that's what brings me to the office with a smile on my face. I work with the best people of my career, full of creativity and smart ideas. It's an intense industry to work in, so it helps to have teammates who are authentic, fun, creative, a bit wild, and so diverse in the perspectives and backgrounds that they bring.
|
The company value of "impatience" means that we move fast. It can be hard to keep up, and sometimes we throw things out into the world that aren't finished, and those things can crash and burn. You need to be comfortable with failure and how to learn from it. It also means you may not always agree with the priorities of the company or other teams – although all of those priorities boil down to customer obsession and intense business focus (the "work hard" in "work hard, play hard").
As a queer woman, it didn't feel great to watch the company pull back from celebrating their ERG communities, removing employee events and retracting public statements around Pride month, Black History month, etc. But I respect that we're making the company business-focused, and I do feel safe and supported to be my authentic self - we still have ERG resources available to employees and are given volunteer time off work each year to contribute to causes that are important to us outside of work.
I have also felt disappointed about some key feature requests and inefficiencies our team runs into with the product that are often deprioritized by R&D teams. In particular, accessibility (designing a product that complies with accessibility standards) – for a company that is so customer-obsessed, it feels like a miss to not prioritize accessibility. As well as internal feature requests from our support team to remove blockers and inefficiencies in our work. There is often the response that we just need to move so quickly in this industry that some things need to be deprioritized so we can stay ahead on the big things. But when our support team is being pushed to deliver on faster response times while we're shipping hundreds of features per year, making the product more complex, and releasing new pricing, it can be disappointing to have our own feature requests deprioritized while being asked to deliver on those objectives. I will say that this is improving, we are now dedicating more resources to deliver on our support team's needs, but it has taken years to get this far – the sense of "do more with less" is slowly decreasing.
Eoghan (CEO): Probably wouldn't invite the guy over for Christmas dinner with my queer friends and found family, but I respect the f*ck out of his business focus and the way he's turning Intercom into an industry leader. We needed what he brought, and his laser focus is driving us to succeed.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
1035935
|
Open
|
Don't lose sight of how incredibly hard it is to perform well in this ever-changing industry; keep rewarding employees who excel. The CS role is 10x harder today than it was when I started 7 years ago, and we need to acknowledge and reward hard work. It helps when you're transparent about how we build those roles – how our job titles and total comp are commensurate to similar industry roles, reviewed annually, and how we're updating our job profiles and training to align with that. It's not always obvious how thoughtful we are about it until people ask.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
6.0
|
Open
|
|
|
Mar 29th, 2024 05:20PM
|
Mar 29th, 2024 05:20PM
|
Intercom
|
Technology
|
Software & Computer Services
|