|
private:jebbit
|
https://www.glassdoor.com?employer_id=838164
|
Apr 9th, 2024 12:00AM
|
Open
|
Open
|
Jebbit
|
Director
|
|
|
Jebbit: A Rollercoaster Ride of Growth, Culture, and Challenges
|
|
Engaging Culture: Jebbit fosters a vibrant and enjoyable work environment, with a team that is supportive and enjoyable to collaborate with.
Continuous Learning: The dynamic nature of the work ensures that each day brings new challenges and opportunities for personal and professional growth.
Creative Problem Solving: Working in a disruptive market requires creativity and innovation, allowing employees to explore creative solutions and strive for product-market fit.
Benefits: Generous perks such as unlimited PTO and sabbatical opportunities after five years of service are notable highlights.
|
Technical Challenges: Recent increases in platform bugs have severely impacted confidence in the product, making it difficult to maintain belief in its effectiveness.
Work-Life Balance: Expectations for long hours are common, exacerbated by a lack of clear direction from upper management.
Leadership Issues: Lack of alignment within the executive team and an overly heavy middle management layer contribute to organizational confusion and inefficiency.
Product Struggles: Despite a decade in operation, the founders have yet to solidify a clear path to selling the product, leading to ongoing issues and tech debt accumulation.
|
-1.0
|
NEGATIVE
|
0.0
|
NEUTRAL
|
0.0
|
NO_OPINION
|
0.0
|
3.0
|
2.0
|
5.0
|
3.0
|
3.0
|
3.0
|
1.0
|
838164
|
Open
|
Streamline Processes: Implement scalable systems and processes to improve efficiency and reduce overhead.
Focus on Core Offering: Narrow down the company's focus to what it does best, addressing core issues in the product and avoiding unnecessary feature bloat.
Improve Communication: Enhance communication channels to ensure clarity and accountability throughout the organization.
Address Technical Debt: Prioritize resolving technical challenges and improving the platform's stability to regain trust and confidence in the product.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
6.0
|
Open
|
|
|
Apr 12th, 2024 03:10PM
|
Apr 12th, 2024 03:10PM
|
Jebbit
|
|
|
|
private:jebbit
|
https://www.glassdoor.com?employer_id=838164
|
Jan 31st, 2024 12:00AM
|
Open
|
Open
|
Jebbit
|
|
|
|
Look elsewhere
|
|
- Hard working boots-on-the-ground team
- Young, scrappy team that allows you to set your own day/priorities
- No micromanaging
|
There’s no settled upon definition of a ‘startup.’ It’s often used as an umbrella term to signify a young, exciting team that is looking to do things differently and that the opportunity is limitless as long as we all link arms and work hard; but this label also can mean that you will work harder, longer, for less money, with less direction and little to no stability, all in the name of opportunity. “We’re building the plane as we fly it.” An excuse for leadership to play fast and loose with your career because this is what you signed up for.
Jebbit is as guilty of this as many others - taking up the startup title as a shortcut to explain the absence of processes, the instability and layoffs, the quick changes in direction or lack thereof. And it works! There are lots of us that look for a challenge, that want to have autonomy to do a lot and own a lot in their role and in ways that we know we won’t necessarily be able to in a traditional large corporation. When I joined Jebbit, this was my story as well. I have a lot of experience across companies of all sizes, but my last role was in that large corporate space where you’re told, “stay in your lane,” if you try and change up a process or step too far into another department; so, when talking with Jebbit, getting back to the scrappy, wear-many-hats team was attractive. Furthermore, with my experience you could say I’m a little cynical to the claims of companies that we are family or that there’s a big opportunity right on the other side of that 80 hour work week - but even I warmed to Jebbit’s answers to career growth, review processes, performance increases, opportunity in the industry and it’s impressive logos. Once at the company, however, the reality was very different. In my less than 2 years at the company I’ve seen 3 rounds of official layoffs, countless parting-of-the-ways with ‘underperformers’, bad management, no management, a purposely blind eye to bad product and a childish culture built from the college business competition the company was born from.
Layoffs happen but, one of the key tenets of Jebbit was the professed transparency of decision making and the trajectory of the company. After the first round of layoffs, in our monthly town hall the team asked what the future looked like for the company. We had a round of funding that we were told previously was plenty to sustain us for 2-3 years since our overhead and headcount were relatively low. This was repeated in this town hall. The next round, people were more wary since at just the all-hands meeting the month before - Tom (CEO) told us directly that there would be no layoffs.
After that second round, Tom’s words still pretty fresh - the company asked what happened to what was said in that Town Hall. Tom flatly lied - said everything was fine months ago when we said that - but it hadn’t been months, it had been weeks. Gaslighting happens when you mix fear, desperation and a tiny spark of faith. We had fear for our own jobs, were desperate to make this work and had faith that the promises of this startup were real. So we didn’t push back further. There is no transparency at Jebbit - there are a lot of meetings, too many meetings, to give the illusion of information exchange and innovation but in reality the CEO can tell the entire company that they didn’t hear what they think they heard and now Everything is Fine™.
If you try to find refuge in your team and own manager - there isn’t anything there either. Jebbit was started by two college students in a college business competition 11 years ago and you can feel it in the soul of the culture. Not only the clear lack of experience, aversion to processes and direction but also socially. Leadership is made up of people who started the company in the early days either in college or shortly thereafter - Jebbit being their 1st or second job in their entire career. Others that do well here have come from similar cultures - a clique that all worked together on another team, friends of friends from previous roles or socially, people that seem like them. In bringing feedback or concerns to your manager - not only will that be fruitless, it likely will mark you as a naysayer - not a team player. So you try to build your own processes, make things better in your own ways but this too is a trap since your manager or other leadership have been known to swoop in on a client account, undermine your work and then leave for you to clean it up; ultimately blaming you when the account churns.
Management also doesn’t - manage. Weekly 1:1s are used to catch up, almost socially and time to speak up if anything is on fire. If you do have some accounts that are in a bad place or you know are going to churn, don’t expect help, alerting your manager is pointless since they can’t or won’t know how and are too scared or unwilling to bring larger friction trends to the upper leadership. There is no feedback for you personally in weekly meetings, no assignments given, nothing to work on. Even in performance reviews you are tasked with defining your own areas to work on and what goals you are going to hit although that will never be held to account.
Further proof there are no adults in the room can be seen most starkly in the company offsites - twice a year the company meets up, flying everyone in from their home base to a location for what amounts to a day of partying. In our most recent offsite - we went to a very nice swanky ‘glamping’ type venue. The HR and people team did a beautiful job of coordinating, setting ground rules and making sure everyone had what they needed to feel productive, have fun and be safe. The venue itself had rules too - probably no stranger to ‘startup’ offsites. No shots of liquor and a curfew being two important rules since, although nice, the venue was in the woods and had a lake and pools so safety concerns in the dark for even the sober. Although every detail had been planned for by our people team - culture is culture and if your founder says there’s shots and to go find more alcohol, you get blackout drunk team members. Ultimately the offsite ended without major injury or accident but it’s hard to know that any work you do can be undone without thought, that your labor and livelihood are decided by people who are continually allowed to fail up.
Lastly but maybe the most important to the foundation of the company - the product is bad. At one point it may have been a novel idea but now there are plenty of competitors that have more breadth and depth of offerings. At best - the Jebbit product is a piece of a larger marketing software. Something that could be acquired by a larger team either in the CRMish space like Hubspot or in a creative marketing software, something like Mailchimp, Squarespace, Shopify - but making quizzes is pretty one note and we do it badly. The product team ignores team feedback and is the only product team I’ve seen at this stage do zero user testing or research. The platform is not intuitive, every feature feels tacked on and it’s buggy. The Support team routinely has to rebuild an experience because a bug isn’t an instance of the user session but an irreversible corruption of the instance itself.
If I were looking for a job today I would not join Jebbit - I don’t see a future here and there’s nothing to learn or grow with. Mentorship is unavailable and morale is on the floor.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
2.0
|
5.0
|
2.0
|
1.0
|
4.0
|
1.0
|
2.0
|
838164
|
Open
|
Get real leadership with real experience
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Feb 2nd, 2024 10:31PM
|
Feb 2nd, 2024 10:31PM
|
Jebbit
|
|
|
|
private:jebbit
|
https://www.glassdoor.com?employer_id=838164
|
Jan 29th, 2024 12:00AM
|
Open
|
Open
|
Jebbit
|
|
Boston, MA
|
|
Chaotic, disorganized, mismanaged, inconsistent
|
|
Working for Jebbit started off really nice. When I first joined, leadership was staffed differently than it is today, which contributed to the positive experience I had. I loved working remotely and feeling like I was making a big impact on a small company.
|
As the company got funding and scaled, it began to go downhill fast. Management shifted significantly. The CEO is young and inexperienced, making many bad decisions. Jebbit doesn't follow best practices in any capacity, and has little to no organization or consistency in management. Many of the leaders are out here "winging" it, and making feelings based decisions instead of business based ones.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
0.0
|
NO_OPINION
|
0.0
|
3.0
|
1.0
|
1.0
|
3.0
|
2.0
|
1.0
|
2.0
|
838164
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
Open
|
|
|
Jan 31st, 2024 04:50AM
|
Jan 31st, 2024 04:50AM
|
Jebbit
|
|
|
|
private:jebbit
|
https://www.glassdoor.com?employer_id=838164
|
Jan 4th, 2024 12:00AM
|
Open
|
Open
|
Jebbit
|
|
|
|
Solid, good place to work
|
|
Work-life balance, cool product, great customers. Teammates are energetic and kind. I actually enjoy the people I work with.
|
Some of the managers at the higher levels. Things can sometimes move and change too fast.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
4.0
|
5.0
|
4.0
|
4.0
|
5.0
|
2.0
|
3.0
|
838164
|
Open
|
Collect more proactive and personal feedback. Build relationships with people at all levels of the organization.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
4.0
|
Open
|
|
|
Jan 16th, 2024 10:15PM
|
Jan 16th, 2024 10:15PM
|
Jebbit
|
|
|
|
private:jebbit
|
https://www.glassdoor.com?employer_id=838164
|
Jan 4th, 2024 12:00AM
|
Open
|
Open
|
Jebbit
|
|
|
|
The best possible place to work!
|
|
Jebbit is a company full of incredible employees and a leadership team that cares as much about their colleagues as the product itself. There’s ample room for growth and unique opportunities to do what interests you most along the way. The product is absolutely incredible and makes it especially fun and exciting to work with each day.
|
There are none that come to mind!
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
838164
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Jan 9th, 2024 05:24AM
|
Jan 9th, 2024 05:24AM
|
Jebbit
|
|
|
|
private:jebbit
|
https://www.glassdoor.com?employer_id=838164
|
Dec 30th, 2023 12:00AM
|
Open
|
Open
|
Jebbit
|
|
|
|
Business is struggling, we’re all struggling
|
|
- There are still many employees at Jebbit who very much live the values. They are kind, hardworking, and care about their coworkers and direct reports.
- I love my manager, skip, and direct team. They’re some of the most supportive, bright, talented, and kind individuals I’ve ever worked with.
- Get to work with huge household names - there’s a ‘wow’ factor in talking through the customer list, and a lot to learn from people in decision making positions at those other companies.
- Compensation is fair, if not competitive. Based on the few job postings we did have this year, I think we may have started totally lowballing new employees after we started laying off in early 2023, so that might change for newer employees.
- I have never personally had an issue taking advantage of flexible PTO or setting boundaries around working hours, but it varies a lot by department, role, and individual. I know a lot of people who do struggle to do this at Jebbit, for a variety of reasons.
|
- Lack of transparency from upper management and in general. For a pretty small company, there are hordes of directors and VPs and chief XYZs above your manager who all seem to have differing opinions and are making decisions about your department and your role.
- Things seem to change daily at that mid-to-upper management level, and messages that trickle down to lower levels of managers and employees are confusing and contradictory. I never have clarity on whether my role or team is going to continue to exist next quarter, never mind the strategic direction of the team or the company. As a result, I’ve never felt any job security/safety here. It feels like you and your team are constantly under a microscope by people you’ve never met and who have no idea what you do.
- 2023 missed two quarters in a row of sales goals by a lot, with big claims made about pipe gen for next year of course. 2022 was the same. Response was to lay off sales people and others, hire yet more senior management, and pivot sales strategy again.
- The builder looks and feels dated, is hard to use, and very buggy. Attempts have been made this year to focus on platform stability, but the bug situation is still pretty dire. Some customers seem to not care, but I have seen it create a major headwind for Jebbit with others. It’s hard to believe that we will fix the revenue problem with the product we have.
- Though there may have been a time when Jebbit invested in their employees’ growth, Jebbit is in survival mode right now. It’s sink or swim for everyone, and nobody seems to care about growing or anyone else’s growth, just keeping their jobs. Be prepared to prove your value immediately and play the politics game well, or Jebbit will fire/’lay you off’ swiftly.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
0.0
|
NO_OPINION
|
2.0
|
2.0
|
3.0
|
3.0
|
1.0
|
3.0
|
1.0
|
1.0
|
838164
|
Open
|
Invest properly in the product. Without a better product, your biggest customers will never be fully self-serve. And even the best sales team can’t win at the level you need them to with a bad product.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Jan 9th, 2024 05:24AM
|
Jan 9th, 2024 05:24AM
|
Jebbit
|
|
|
|
private:jebbit
|
https://www.glassdoor.com?employer_id=838164
|
Dec 28th, 2023 12:00AM
|
Open
|
Open
|
Jebbit
|
|
|
|
Just Don't Do It
|
|
All of the attractive, bright, and shiny factors that make Jebbit seem like it's the opportunity of lifetime, as though it's too good to be true, are just that...too good to be true. A mirage lacking substance. They bring you through the door, but at what cost? You can't ever really utilize the benefits and perks "offered" without penalty. They're a double-edged sword.
|
Like the rush of dopamine that comes with new love, you confuse the hazy state of euphoric bliss you feel when you enter the world of Jebbit for something real, but you don’t recognize the love bombing for what it truly is until it’s too late. The “cool” laid-back welcome approach, the flashy swag, and the extravagant company retreats – the intoxicating lure that isn’t worth the cost.
The abuses are so small you don’t notice them at first. You brush them off, you explain them away, you’re naïve enough to believe things will change. But it only gets worse and stacks up the way it does with a bad boyfriend. You find yourself wondering what happened and how you got there.
Left to fend for yourself with no training, guidance, time, and attention. Your managers don't invest in you. Boasts of flexible work hours only to have your schedule and working hours constantly violated because no one bothers to look at calendars before scheduling meetings, or sometimes they simply just don’t care. Back-to-backs that force you to work early mornings and late nights. “We don’t care about hours worked, we care about the work getting done.” Yet calendars get looked at to see how busy you are and make sure you “have enough on your plate.” You’re asked to report what you’ve accomplished each week, like a child checking in with a parent to make sure homework got done. Your work needs to be checked before anything goes out. You’re stifled, you can’t breathe, but you keep going.
The contradictions are endless. “Be an Expert Beginner” – raise your hand and ask for help…the first company value. Except when you do, you’re penalized. You’re critiqued for needing too much sound boarding. You’re expected to walk in an expert and when you’re not, you’re put on a 2-4 week performance plan with the implication of "shape up or get out." With no offer to help or train. You need to figure it out on your own. They say “you’ll never be surprised by a plan,” except you always are because you’ve never been given critical feedback or an opportunity to adjust up until that point.
“Care for the Whole Person” – another company value. Cries of overwork and burnout pouring in from the masses and not a blink of an eye. Leadership says, “burnout is a result of a poor mindset.” You only get praised for overwork and the things you do above, beyond, and outside of the scope of your job. Should you actually have boundaries and hold people to them, you won’t be praised, and in fact, you may not last very long.
Company retreats – semi-annual expensive excuses to host alcohol driven parties where leadership turns a blind eye to bad behavior, and sometimes even lead the charge. Events so precious to leadership that they’ve said that they prefer to eliminate headcount to preserve budget for it than have to cancel one of the beloved retreats.
Jebbit is the kind of place that “lays off” 20 people and then presents a company-wide slide show publishing the names of the impacted team members and how it “saves over $320k per month which increases our profitability profile.” They weren’t treated with the dignity, fairness, and respect that they deserved, but I guess they should have never expected that in the first place because they’re not people, they’re just numbers in a profitability profile.
Jebbit is a place where gaslighting and microaggressions are woven into the daily existence. Where leadership isn’t beyond speaking to you condescendingly with others present. Where your work is criticized and minimized. Where depending on who you are and what you do, you may be treated like “the help.” Where diversity is not a priority, and certainly not at the leadership level. Where diverse voices aren’t in the rooms that matter. Where biases and nepotism are prevalent. Where once you’re disliked, your future is in question. Where you’re constantly feeling on edge, as though the rug can be ripped from under you at any time. It’s abuse with a veneer…the kind that is imperceptible to others because of what they see on the surface, so you question your sanity. The kind of bruises that lie in the places that can’t be seen by others. Jebbit is the place where your joy, your spirit, your energy, and self-esteem go to die.
That’s the thing, over time the abuses pile up, leaving you bruised, battered, broken. Leaving behind an unrecognizable version of yourself when you look in the mirror…a shell of the vibrant, enthusiastic person that walked through those doors ready to work and give. Jebbit is more than abuse and toxicity, it is psychological warfare.
“What you put in is what you get out” hammered into you from the day you walk into those doors, but is that really true? You pour all of yourself in. That’s the expectation, but when it comes down to it, what do you really get out?
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
3.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
838164
|
Open
|
You can't help people who have no interest in changing and no ability to look inward and take accountability. It's clear that management isn't interested in doing that. Employees have shared their voices and spoken up...nothing has changed. Those who share their thoughts when asked are penalized - there are no safe spaces here.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Jan 1st, 2024 06:19AM
|
Jan 1st, 2024 06:19AM
|
Jebbit
|
|
|
|
private:jebbit
|
https://www.glassdoor.com?employer_id=838164
|
Dec 27th, 2023 12:00AM
|
Open
|
Open
|
Jebbit
|
Finance
|
New York, NY
|
|
Intentional Culture of Employee recognition
|
|
Employees feel appreciated and their contributions are celebrated. Customers love the product.
|
A pioneer in the space means a lot of experimenting. Attracts super creative problem solvers as employees - but still early in the adoption phase.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
4.0
|
4.0
|
5.0
|
4.0
|
4.0
|
4.0
|
4.0
|
838164
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
4.0
|
Open
|
|
|
Dec 29th, 2023 04:38PM
|
Dec 29th, 2023 04:38PM
|
Jebbit
|
|
|
|
private:jebbit
|
https://www.glassdoor.com?employer_id=838164
|
Dec 6th, 2023 12:00AM
|
Open
|
Open
|
Jebbit
|
Anonymous
|
|
|
Good Place, Great People, but Workloads/Expectations aren't realistic
|
|
- Work from home, or anywhere really. A lot of team members would work while traveling.
- Monthly health and wellness stipend
- Overall great team and people
|
- Workload was a bit too much. Understand that start-ups have to shoot high on targets, especially for investors, but a lot of the time my team really felt like the work we were doing was just keeping us afloat.
- Although WFH and unlimited PTO sounds great, it had my team and many others working WAY more to keep afloat considering the working queue was forever growing and the timelines were very fast.
- After the Vista funding, there was a lot of optimism, but after all the fun of hiring a bunch of new people, management now has to cut the majority of them. Since end of 2022 have had 3 rounds of layoff pretty much cutting those hires out.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
1.0
|
APPROVE
|
0.0
|
4.0
|
2.0
|
4.0
|
4.0
|
4.0
|
3.0
|
4.0
|
838164
|
Open
|
- Keep the values you had for the company before the Series 3 funding.
- Give people space to grow and provide patience, instead of running them down with unrealistic working queues.
- Set realistic goals with Vista.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
Open
|
|
|
Dec 10th, 2023 05:36AM
|
Dec 10th, 2023 05:36AM
|
Jebbit
|
|
|
|
private:jebbit
|
https://www.glassdoor.com?employer_id=838164
|
Nov 28th, 2023 12:00AM
|
Open
|
Open
|
Jebbit
|
|
|
|
Used to be great, but be cautious
|
|
- Used to be a great company before the Vista Equity Partners acquisition (they have done ~3 rounds of layoffs since then)
- Product is slick and easy to understand as a consumer (you've probably interacted with it) and it is better than most competitors
- They have some great brand partners (L'Oreal, P&G, Pepsi, Nestle, etc.) to lean on
- You'll get to wear a lot of hats and roll up your sleeves, be prepared to tackle many issues outside your role
- There are a few good people still left there and there was a big focus on people/culture when building the team pre-acquisition
|
- The business is going in the wrong direction and with goals continually being missed, Vista Equity Partners will take action sooner rather than later (sell-off, merger, etc.) and cut their losses
- Revenue goals are unrealistic across the board and the leadership team has not taken ownership of the complete mishandling of goal-setting
- The reality is that Jebbit's software sales spiked during the pandemic (due to many companies being forced to find new ways to interact with consumers digitally), and now that things are changing the high growth they saw is not sustainable (but they won't face that reality)
- It has a great rating on Glassdoor, but the majority of the reviews are from earlier days pre-acquisition (when it actually was good) or curated by the team (so I'd be cautious)
- Professional development has gone out the window and the company is in "survival" mode (they don't have the time to invest in you, so if you join, you better be prepared to deliver value right away, otherwise they will fire you or 'lay you off" and move on)
- They continue to "shoot themselves in the foot" and toss people aside once they're done using them, so just make sure you look out for yourself
- I would highly recommend to anyone considering Jebbit that you really dig into the weeds and make them answer the tough questions, do your research, ask about the layoffs, ask about the history, and just make sure you know what you're getting into (I would not recommend any of my friends to join)
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
0.0
|
NO_OPINION
|
0.0
|
2.0
|
3.0
|
1.0
|
2.0
|
3.0
|
2.0
|
3.0
|
838164
|
Open
|
- Fix the top-heavy nature of the company
- Set realistic goals for the team based on the market factors at play
- Be more thoughtful about the people you hire and have the space and time to invest in them (you hire smart people for a reason)
- Get back to the culture that built the company and don't get lost in the Vista Equity Partner mold of running a business
- Make sure people are actually setup for success and any roles you hire for the business can support
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
Open
|
|
|
Nov 30th, 2023 07:13PM
|
Nov 30th, 2023 07:13PM
|
Jebbit
|
|
|