|
private:joinroot
|
https://www.indeed.com/cmp/root-insurance-company/reviews
|
Mar 30th, 2024 04:29AM
|
Open
|
Open
|
Open
|
Root Insurance Company
|
Customer Service Representative
|
Remote
|
|
This company will drain your mental health!
|
Working at Root Insurance was a negative experience overall. There was a severe lack of communication throughout the company, with managers seeming disorganized and unclear about policies. Supervisors displayed little care for their workers, and HR was particularly ineffective in handling issues and communicating with employees.
The job itself was draining and detrimental to mental health. Dealing with upset customers who were blindsided by insurance rate increases, without any notification or explanation provided by Root, took a toll on both myself and my colleagues. We were unable to offer customers a valid reason for their rate increases, further exacerbating the frustration and dissatisfaction experienced by both employees and customers alike. The pay was low, and opportunities for advancement were seemingly reserved for favorites of management, fostering an atmosphere of favoritism. Ultimately, I am relieved to have moved on from this company
After I left the company it took an unreasonable amount of time, approximately three months, to return company equipment because HR failed to provide clear instructions. This lack of professionalism extended to the management level, contributing to a toxic work environment.
|
Remote
|
Everything else such as: low pay, favoritism, lack of communication, the work culture and environment, 2 layoffs, no career growth, incompetent supervisors
|
0.0
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
Mar 31st, 2024 05:22AM
|
Mar 31st, 2024 05:22AM
|
Root Insurance
|
|
|
|
private:joinroot
|
https://www.indeed.com/cmp/root-insurance-company/reviews
|
Mar 29th, 2024 01:56AM
|
Open
|
Open
|
Open
|
Root Insurance Company
|
Information Technology Intern
|
Columbus, OH
|
|
Excellent Workplace, Amazing People.
|
I worked temporarily as an IT Intern. The team was great, amazing people. Amazing management, always a pleasure to go into work. Overall out of all places I could’ve been an intern at, I’m very glad it was Root.
|
|
|
0.0
|
0.0
|
5.0
|
5.0
|
5.0
|
4.0
|
4.0
|
5.0
|
Mar 30th, 2024 12:57AM
|
Mar 30th, 2024 12:57AM
|
Root Insurance
|
|
|
|
private:joinroot
|
https://www.indeed.com/cmp/root-insurance-company/reviews
|
Feb 22nd, 2024 04:01PM
|
Open
|
Open
|
Open
|
Root Insurance Company
|
Insurance Agent
|
Remote
|
|
Easy job, very little stress. Not perfect but it had potential to be great.
|
At first, Root was a fairly good place to work. I loved my supervisor and my team. Upper management was reclusive, but we still had high employee morale. When my original supervisor was promoted to upper management, she changed and became very strict and not good at communicating with her people. Our customer base was bottom-of-the barrel, and that is hardly ever a good idea in the insurance industry. Customers became bitter, and we were not allowed to respond. Once our supervisors were laid off and the customer service managers came over to the sales department, it was downhill from there. Not to mention, the insurance advice that was given by many of our people was wrong. Many of the staff had no prior insurance experience and didn't know anything more than P&C basics. Some did not know that. Root was becoming a tech savvy, social media savvy version of the General instead of the Progressive, Statefarm, Nationwide Insurance, competitor that they wanted to be. Also, not offering us the opportunity to sell homeowners insurance made a lose a lot of bundle opportunities. Many customers went elsewhere since we did not offer it. I think all of my coworkers who were there are now gone. Either laid off, quit, or termed. I don't think any of them lasted over 2 or 3 years.
|
Remote
|
Commission could have been better and poor upper management.
|
0.0
|
0.0
|
3.0
|
4.0
|
3.0
|
2.0
|
3.0
|
1.0
|
Feb 22nd, 2024 11:43PM
|
Feb 22nd, 2024 11:43PM
|
Root Insurance
|
|
|
|
private:joinroot
|
https://www.indeed.com/cmp/root-insurance-company/reviews
|
Feb 19th, 2024 06:24PM
|
Open
|
Open
|
Open
|
Root Insurance Company
|
Agent
|
Colorado Springs, CO
|
|
Meh it’s not the best
|
Just meh another job not much to say pay is kind of low, not very organized company. Seems like everyone feels like they are undervalued and underpaid.
|
|
|
0.0
|
0.0
|
1.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Feb 19th, 2024 11:43PM
|
Feb 19th, 2024 11:43PM
|
Root Insurance
|
|
|
|
private:joinroot
|
https://www.indeed.com/cmp/root-insurance-company/reviews
|
Jan 6th, 2024 05:03PM
|
Open
|
Open
|
Open
|
Root Insurance Company
|
|
Columbus, OH
|
|
Great Co Workers
|
Nice coworkers, but most are looking for their way out. Management turned over when stock tanked & went to greener pastures. Not exactly a career position but definitely a place to learn.
|
|
|
0.0
|
0.0
|
3.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Jan 6th, 2024 11:43PM
|
Jan 6th, 2024 11:43PM
|
Root Insurance
|
|
|
|
private:joinroot
|
https://www.indeed.com/cmp/root-insurance-company/reviews
|
Oct 30th, 2023 09:26AM
|
Open
|
Open
|
Open
|
Root Insurance Company
|
Data Scientist
|
Columbus, OH
|
|
Great place to work
|
You can learn a lot here and it is really fun! Work from home and develop and grow. Teammates are nice. A lot of work has been built by others which you can study and learn to copy.
|
|
|
0.0
|
0.0
|
5.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Oct 31st, 2023 12:43AM
|
Oct 31st, 2023 12:43AM
|
Root Insurance
|
|
|
|
private:joinroot
|
https://www.indeed.com/cmp/root-insurance-company/reviews
|
Oct 22nd, 2023 11:00PM
|
Open
|
Open
|
Open
|
Root Insurance Company
|
Claims Adjuster
|
Remote
|
|
A fine job
|
If you want to work from home, it's not a bad job. The company is supportive and benefits are decent. If I wanted to keep working from home, I probably wouldn't be leaving. Just like any company there are ebbs and flows of claims volume.
|
|
|
0.0
|
0.0
|
4.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Oct 24th, 2023 12:43AM
|
Oct 24th, 2023 12:43AM
|
Root Insurance
|
|
|
|
private:joinroot
|
https://www.indeed.com/cmp/root-insurance-company/reviews
|
Sep 10th, 2023 10:48AM
|
Open
|
Open
|
Open
|
Root Insurance Company
|
Sales Associate
|
Remote
|
|
Great sales opportunity
|
Great place to work but a toxic upper management. You can be great worker, great at your job but if someone from management didn’t like you then you would not be considered for bigger opportunities.
|
|
|
0.0
|
0.0
|
2.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Sep 11th, 2023 12:42AM
|
Sep 11th, 2023 12:42AM
|
Root Insurance
|
|
|
|
private:joinroot
|
https://www.indeed.com/cmp/root-insurance-company/reviews
|
Mar 16th, 2023 04:39AM
|
Open
|
Open
|
Open
|
Root Insurance Company
|
Auto Estimator
|
Remote
|
|
Amazing culture and the best Managers
|
I thought all insurance carriers were the same until i started with root. From day 1 I could tell their culture was on another level. I was never afraid to make mistakes and during my coaching opportunities my manager made sure to build me up so I left my meetings ready to apply what I learned in my areas of weakness. The culture is also big on collaboration numerous slack channels dedicated to fun, technical issues in the job and different hobbies. My remote team felt like a family and the APD department did a great job at keeping us engaged through great trainings and fun zoom meetings to keep moral high.
|
Amazing culture. Flexible work day, no micromanaging
|
Lower than average pay, ok benefits, no bonuses
|
0.0
|
0.0
|
5.0
|
5.0
|
5.0
|
4.0
|
3.0
|
5.0
|
Mar 17th, 2023 12:52AM
|
Mar 17th, 2023 12:52AM
|
Root Insurance
|
|
|
|
private:joinroot
|
https://www.indeed.com/cmp/root-insurance-company/reviews
|
Mar 8th, 2023 10:08PM
|
Open
|
Open
|
Open
|
Root Insurance Company
|
Customer Service Team Lead
|
Columbus, OH
|
|
layoff city with no growth opportunities
|
job description can change completely with a weeks notice, there are never raises (when there are it’ll be about 25 cents), and most promotions are filled externally
|
|
|
0.0
|
0.0
|
1.0
|
3.0
|
2.0
|
1.0
|
1.0
|
1.0
|
Mar 8th, 2023 11:52PM
|
Mar 8th, 2023 11:52PM
|
Root Insurance
|
|
|