Glassdoor Profile Reviews Data

Track Kayako reviews on Glassdoor to uncover insights on employee sentiment

Rows

Open dataset
Ticker Symbol Entity Name As Of Date Review Url Logo Company Author Title Author Location Author Country Summary Description PROs CONs Recommends Value Recommends Description Outlook Value Outlook Description CEO Review Value CEO Review Description Helpful Count Rating: Overall Rating: Work/Life Balance Rating: Culture & Values Rating: Career Opportunities Rating: Comp & Benefits Rating: Senior Management Rating: Diversity & Inclusion Company Id Company URL Advice to Management Not Helpful Count Employer Responses Employer Status Is featured? Is current job? Job Ending Year Length of Employment Company Website Company Industry Id Company Sector Id Date Added Date Updated Company Name Sector Industry
private:kayako https://www.glassdoor.com?employer_id=582612 Oct 6th, 2020 12:00AM Open Open Kayako Account Manager London, England Great company to work for at the time Was great prior to the acquisition - arguably the best working experience of my life. Don't really know what it's like now however... Nothing at the time. Although I hear the new owners are more 'targets-oriented' 0.0 5.0 0.0 0.0 0.0 0.0 0.0 582612 Open 0.0 [] REGULAR No No 0.0 Mar 14th, 2021 08:04PM Mar 14th, 2021 08:04PM Kayako
private:kayako https://www.glassdoor.com?employer_id=582612 Jan 17th, 2019 12:00AM Open Open Kayako Account Executive London, England Was a great place to work Team all helped each other, great perks, lots of flexibility. But it is under new management now, so things have changed drastically Under new ownership / management, so can't say it's anything like it used to be. 0.0 NEUTRAL 0.0 NO_OPINION 0.0 5.0 0.0 0.0 0.0 0.0 0.0 582612 Open none 0.0 [] REGULAR No No 2.0 Mar 14th, 2021 08:04PM Mar 14th, 2021 08:04PM Kayako
private:kayako https://www.glassdoor.com?employer_id=582612 Apr 22nd, 2018 12:00AM Open Open Kayako India IND The best place I have worked at so far - Great work-life balance - Very educative culture, knowledge sharing, and learning is encouraged - Several extremely experienced people - Great support staff and very capable and skilled engineers - Flexible timings - Unlimited leaves - Unlimited WFHs Nothing significant as such in my opinion. 1.0 POSITIVE 1.0 POSITIVE 0.0 NO_OPINION 0.0 5.0 5.0 5.0 5.0 5.0 5.0 582612 Open A pretty good job done at handling the product, engineers, and other staff. Hope it stays that way. 0.0 [] REGULAR No Yes 0.0 Mar 14th, 2021 08:04PM Mar 14th, 2021 08:04PM Kayako
private:kayako https://www.glassdoor.com?employer_id=582612 Apr 22nd, 2018 12:00AM Open Open Kayako Software Engineer Gurgaon, Haryana Great place to work for Great culture, flexible working hours Nothing that I can think of 1.0 POSITIVE 0.0 NEUTRAL 1.0 APPROVE 0.0 5.0 4.0 5.0 5.0 5.0 5.0 582612 Open 0.0 [] REGULAR No Yes 2.0 Mar 14th, 2021 08:04PM Mar 14th, 2021 08:04PM Kayako
private:kayako https://www.glassdoor.com?employer_id=582612 Apr 12th, 2018 12:00AM Open Open Kayako India IND Awesome people to work with The best part about Kayako is PEOPLE. You think about family, you think of working at Kayako. Nothing at the moment. Kayako has really evolved as an Organization. 1.0 POSITIVE 0.0 NEUTRAL 1.0 APPROVE 0.0 5.0 5.0 5.0 0.0 5.0 4.0 582612 Open 0.0 [] REGULAR No Yes 0.0 Mar 14th, 2021 08:04PM Mar 14th, 2021 08:04PM Kayako
private:kayako https://www.glassdoor.com?employer_id=582612 Apr 3rd, 2018 12:00AM Open Open Kayako India IND Working at kayako All good n the best No cons at all to say 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 0.0 5.0 5.0 5.0 5.0 5.0 5.0 582612 Open 0.0 [] REGULAR No Yes 0.0 Mar 14th, 2021 08:04PM Mar 14th, 2021 08:04PM Kayako
private:kayako https://www.glassdoor.com?employer_id=582612 Mar 16th, 2018 12:00AM Open Open Kayako India IND Best Work place All good n the best No cons at all to say 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 0.0 5.0 5.0 5.0 5.0 5.0 5.0 582612 Open 0.0 [] No Yes 0.0 Mar 14th, 2021 08:04PM Mar 14th, 2021 08:04PM Kayako
private:kayako https://www.glassdoor.com?employer_id=582612 Dec 17th, 2017 12:00AM Open Open Kayako Lead Frontend Engineer London, England Great company, full of ideas and opportunity Kayako take culture very seriously, with a steady rhythm of ideas and events that ensure everyone at the company gets to know each other personally as equals. With headquarters in Gurgaon, India and London, UK, and remote employees across the globe, this is especially important. Kayakers from the UK and India regularly visit each other’s offices and the culture exchange is edifying. The company are also great on transparency. No number or process is kept deliberately secret. If something isn’t stated explicitly in writing or in a company-wide presentation, you only need ask. The flexible nature of the organisation means there is enormous opportunity to participate in any initiative that interests you. The nature of the product and industry also ensures there are loads of meaty technical challenges up and down the stack. In terms of compensation Kayako are very competitive. Their philosophy is basically “between you (the candidate) and us, we’ll try to determine an objective market rate for your role and skills, and that’s where we’ll start”. Finally, everyone who works at Kayako is dedicated and genuinely lovely. Kayako’s structural flexibility means that sometimes, if you want an established process or chain of command, it’s up to you to help devise and instate it. There is always a *lot* going on, so making sure you’re communicating effectively with everyone affected by your work is challenging. Kayako’s up against some serious competition (Intercom, Zendesk, etc.) which can be motivating and dispiriting in equal measure. New work can tend to appear in the queue without much warning. This has improved lately with the adoption of 6-week cycles and autonomous feature teams. 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 0.0 5.0 5.0 5.0 5.0 5.0 4.0 582612 Open 0.0 [] REGULAR No No 2.0 Mar 14th, 2021 08:04PM Mar 14th, 2021 08:04PM Kayako
private:kayako https://www.glassdoor.com?employer_id=582612 Aug 20th, 2017 12:00AM Open Open Kayako Manager United Kingdom GBR Wonderful people, wonderful company Great culture with a promising future. Everyone is committed and the environment is extremely collaborative. Really, very few silos. Every team works together and gives their best effort. Calibre of the team is very high, and could achieve a lot more individually and together if there was more focus and picking fewer things to do at once, but do them well. 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 0.0 5.0 5.0 5.0 5.0 5.0 5.0 582612 Open Much is made of "mass firings" here by former disgruntled employees. There are no mass firings. You let go of some toxic people and forces in the company who were taking advantage of your good nature. The whole company supported that decision and Kayako has become a leaner, brighter place to work since then. Have confidence in a direction and don't lose your approachability! 0.0 [] REGULAR No Yes 2.0 Mar 14th, 2021 08:04PM Mar 14th, 2021 08:04PM Kayako
private:kayako https://www.glassdoor.com?employer_id=582612 Aug 16th, 2017 12:00AM Open Open Kayako London, England Great intentions, hands on management The senior team are very hands on - they've got a clear vision for the company which is regularly communicated. Really impressive and important in a remote company. Learning and self-improvement is hugely encouraged, so if you're motivated to do so you'll learn a lot here. The London office is well stocked with treats and beers, and it's a very social atmosphere. Team lunches and team beers are a regular occurrence and the offices are pleasant. The company is very ambitious and driven and so are the people who work here. Perfectionism from the senior team can lead to decisions taking far too long to be made, and a culture of competitiveness can lead to a sense that nothing is ever good enough. Transparency is great but means that too many voices can make it difficult to get a straight answer. There aren't many experienced people in the company, so mentoring has to be sought outside the company or from what you read in books/online. 1.0 POSITIVE 1.0 POSITIVE 0.0 NO_OPINION 2.0 4.0 4.0 3.0 4.0 3.0 4.0 582612 Open Take a step back sometimes. You don't need to be involved in every decision that is made - trust your team. 0.0 [] REGULAR No No 0.0 Mar 14th, 2021 08:04PM Mar 14th, 2021 08:04PM Kayako

Request a demo to view additional historical data, and much more.

Request Demo

Make fast
queries

No longer rely on engineers to access data; build and share queries with intuitive tools, and derive insights in real time.

Bookmark queries with your team

Save and share custom queries using a private bookmarking feature, accessible to your whole team.

Be first to know with alerts

Scan data points across millions of companies and receive emails when relevant metrics cross critical thresholds.

Visualize data for quick insights

Create custom keyword-based word clouds, charts, and advanced visualizations to quickly analyze the data.

Map competitor locations

Analyze competitor presence and growth over time by overlaying store locations with the Nearby Competitor feature.

Add widgets to your dashboards

Access existing maps, charts, word clouds, and other visualizations to understand your data quickly. Or build custom widgets to view data just the way you want it.