Glassdoor Profile Reviews Data

Track Mud Bay reviews on Glassdoor to uncover insights on employee sentiment

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Ticker Symbol Entity Name As Of Date Review Url Logo Company Author Title Author Location Author Country Summary Description PROs CONs Recommends Value Recommends Description Outlook Value Outlook Description CEO Review Value CEO Review Description Helpful Count Rating: Overall Rating: Work/Life Balance Rating: Culture & Values Rating: Career Opportunities Rating: Comp & Benefits Rating: Senior Management Rating: Diversity & Inclusion Company Id Company URL Advice to Management Not Helpful Count Employer Responses Employer Status Is featured? Is current job? Job Ending Year Length of Employment Company Website Company Industry Id Company Sector Id Date Added Date Updated Company Name Sector Industry
private:mudbay https://www.glassdoor.com?employer_id=285537 Mar 24th, 2021 12:00AM Open Open Mud Bay Store Staff Tualatin, OR JUST NO halfway decent pay, but not actually. generally pretty decent at giving you your requested time off will cut your hours & then require you to work at other stores to make up those hours IN THE MIDDLE OF A PANDEMIC! during the fires, we did not have a proper HVAC system, we were told to put coffee filters in our masks to help with the smoke. did not even offer to close the stores when our air quality was super hazardous. Mud Bay loves to preach about “diversity, equity, and inclusion,” but the way they treat their BIPOC employees, says differently. when employees offer their opinions, they are silenced. We were told to take down our BLM signage even though “mud bay stands behind that.” yeah right. Mud bay let’s their employees get verbally abused by their customers and they always take the side of the abusive customers. some of their district managers are white nationalists and one even outed me to my fellow staff. the company did not do anything to protect their employees from COVID. we see hundreds of customers everyday and they couldn’t even get us plexi glass. mud bay also made it evident that they do not care about mental health. mud bay is a dangerous place to work. -1.0 NEGATIVE -1.0 NEGATIVE -1.0 DISAPPROVE 0.0 1.0 1.0 1.0 1.0 1.0 1.0 285537 Open stop calling yourselves “employee owned,” when i worked there for over 3 years and have not seen a single cent of that ESOP money. 0.0 [] REGULAR No No 4.0 Mar 24th, 2021 06:27PM Mar 24th, 2021 06:27PM Mud Bay Food Producers
private:mudbay https://www.glassdoor.com?employer_id=285537 Mar 15th, 2021 12:00AM Open Open Mud Bay Store Lead United States USA Bad place to work, especially if you’re a POC. Dogs in stores. Coworkers are nice. Management is terrible. DMs are unresponsive. Teams are overworked and underpaid. Mud bay exploits their workers. -1.0 NEGATIVE -1.0 NEGATIVE -1.0 DISAPPROVE 2.0 1.0 1.0 1.0 1.0 1.0 1.0 285537 Open Listen to staff in stores. Restructure your DMs and provide more oversight for DM roles. Your DMs are rogue agents who further their own goals. 0.0 [] REGULAR No No 0.0 Mar 24th, 2021 06:27PM Mar 24th, 2021 06:27PM Mud Bay Food Producers
private:mudbay https://www.glassdoor.com?employer_id=285537 Mar 8th, 2021 12:00AM Open Open Mud Bay Store Staff Puyallup, WA A place to grow and support yourself during college. Purposeful work and cooperative environment. Supports students schedules comfortably. Bad habit of moving people around to environments where they fit better rather than tackling conflict head on. 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 0.0 5.0 5.0 4.0 3.0 4.0 4.0 285537 Open 0.0 [] PART_TIME No Yes 2.0 Mar 24th, 2021 06:27PM Mar 24th, 2021 06:27PM Mud Bay Food Producers
private:mudbay https://www.glassdoor.com?employer_id=285537 Mar 5th, 2021 12:00AM Open Open Mud Bay Store Lead Olympia, WA Pretty good as far as retail gigs go, but not somewhere to stay long or go higher Fun to interact with customers' pets, *most* customers are really nice, employee discounts, employee training is fun and good quality. Lots of really good and kind people work here This company sets very great goals but really falls short of where it likes to say it is. Advancement in the company is very inconsistent at best because leadership is inconsistent. The standards for who actually gets promoted are not clear despite that there are lots of systems in place that could be used. There is a lot of leniency to inconsistent employees. Somehow in each store I worked at it seems that not only do consistent employees pick up the slack but they pick up the blame for inconsistency. This was an issue pre-COVID as well but the response with how people are scheduled only made this harder. I wanted to be here for better work life balance and I thought this was the retail job that would do it... I guess not. I wanted to move up but how I see people above me get treated and pushed out scares me, so it wasn't worth the time and effort I put in. If you want to work here, great, because there are some good things, but don't plan to stay really long. 0.0 NEUTRAL 0.0 NO_OPINION 4.0 2.0 2.0 2.0 1.0 3.0 2.0 285537 Open The DEI work was the saddest failure to deliver on promises. It felt like it was only being addressed when it was a hashtag Thank you though for investing in programs like Headspace and EAP and trying to raise salaries when it was hard to. 0.0 [] REGULAR No No 2.0 Mar 24th, 2021 06:27PM Mar 24th, 2021 06:27PM Mud Bay Food Producers
private:mudbay https://www.glassdoor.com?employer_id=285537 Feb 23rd, 2021 12:00AM Open Open Mud Bay Dog Groomer United States USA They’re not as invested in their employees as you may think The staff in the stores are what make Mud Bay great for customers. They are excellent people with good hearts. Upper management takes advantage of the generosity and good hearts of its employees at store level. This is shown through pay and scheduling. -1.0 NEGATIVE -1.0 NEGATIVE -1.0 DISAPPROVE 2.0 2.0 1.0 2.0 2.0 3.0 1.0 285537 Open 0.0 [] REGULAR No No 0.0 Mar 24th, 2021 06:27PM Mar 24th, 2021 06:27PM Mud Bay Food Producers
private:mudbay https://www.glassdoor.com?employer_id=285537 Feb 19th, 2021 12:00AM Open Open Mud Bay Store Lead Bend, OR Inclusive and educational. You will work for a team and company that is welcoming and motivated along with being given a top-notch education into the health and wellness of dogs and cats. There is constant change to keep up with competitors and bring innovations to the pet industry and if you are not able to work with change or direction it may not be for you. 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 0.0 5.0 3.0 5.0 3.0 4.0 5.0 285537 Open 0.0 [] REGULAR No No 4.0 Mar 24th, 2021 06:27PM Mar 24th, 2021 06:27PM Mud Bay Food Producers
private:mudbay https://www.glassdoor.com?employer_id=285537 Feb 18th, 2021 12:00AM Open Open Mud Bay Store Lead United States USA Where do I start? great discount, getting to see dogs and other pets every day I’m not quite sure where to start. Over the past 3.5 years, I’ve seen the company transition quite a bit. (Tl;dr- the company has changed for the worse. If you are able to be on call every day to maintain a livable number of working hours, are ok with responsibilities above and beyond your pay, don’t need any transparency or consistency from higher ups, have no worries about covid and will never utilize your HR department, you’ll be just fine). In the beginning, the “small Business” mindset was preached from every corner of the company. They were proud to operate under the “Good Jobs Strategy” by Zeynep Ton. (The premise of the book is to invest in your employees to lower costs and boost profits). While I can appreciate that mud bay invested in PPE, copious amounts of sanitizer and hand washing stations- messaging and use of the hand washing supplies is spotty to say the least. When there is an outbreak of COVID in a cluster of stores, staff from other locations are told to fill in those shifts without warning. Staff have been told that we are now “the new mud bay and operate as one company instead of separate stores”. This means that the expectation of cleanliness and asking customers to sanitize their hands and wear masks correctly would be the same in all locations. However, that is absolutely not the case. Customers who complain or berate staff over these practices (or anything else) are rewarded for their bad behavior, or at least the teams are scolded for not being “gracious”. One of Mud Bay’s pillars is to educate customers so they can make informed decisions on their pet’s health. Apparently that doesn’t carry over to their staff regarding their own health and safety. At one point, the company decided to start a Diversity, Equity and Inclusion cohort. Intentions at the beginning were great. Mud bay does a great job at showing up for Pride and hopefully will continue to do so. However, throughout the summer and throughout this past fall and winter, it was clear that other messages for support of the communities was performative. Many stores put up hand drawn signs in support of Black Lives Matter and letting customers know that we are asking everyone in our stores to wear masks. Most stores were told to take it down, and that was met with backlash. Managers of those stores were essentially told that they aren’t getting much support in lieu of backlash from angry customers if they chose to keep that messaging up. DEI work has also been put on hold due to budget constraints and a new HR Information System, designed to “tell us who we are actually representing”. Isn’t the point of a Diversity, Equity and Inclusion cohort to make sure all demographics get equal representation? In regards to scheduling, many people who have been with the company joined because of the flexibility that was allowed. It’s understandable that with reduction in open hours, some of that flexibility goes away. Non key holders are expected to work at multiple locations in order to work 15-30 hours a week. Don’t expect to be able to work two jobs; if you do not have open availability, you will not get hours. If you have any preferences for scheduling, don’t expect that your manager will be able to honor them. We have been told that this scheduling system will be “temporary”, but it seems as though control of scheduling will be taken away from managers. For an “employee owned” company, the employees don’t get much of a say at all. Employees don’t know how much of the company they own. To learn the value of their shares of the company, employees need to go through the C- level executive who contacts the financial institution, instead of going directly to that company or having accurate information readily available. If an employee contracts COVID and exhausts their week of covid benefit, you are out of luck. Don’t expect to utilize sick time, it is not offered by the company. (Keep in mind that if you are a store staff, 8-10 hours of PTO is accrued PER YEAR and it is expected that you apply it to days you are sick. Any time you do not/ cannot apply pto to a sick day, expect that to be a performance issue). Companies are asking their employees to go above and beyond; Mud bay is asking their employees for this and just “a little more to make sure we will remain profitable”. Lastly, mud bay touts an open door policy. Do not expect any confidentiality from HR; if you directly send them an email, they will make sure to CC their response to whomever they see fit without your consent. Going to a manager or district manager is a gamble based on who you work with, as resolving similar issues can have vastly different results. There is also a lack of communication from home office to stores, so any answer to your questions can change from day to day. Rest assured though, getting fired from this company is very hard. Which is great for inconsistent employees but an absolute killer of morale for those who show up and put in the work everyday. Mud Bay was a great company to work for. They truly invested in the education that employees received. Understandably, COVID has thrown everyone and everything off. However, the promise was made that the company would adapt to COVID with Mud Bay’s mission and values in mind. Unfortunately, that was not what happened and the company is now facing high turnover because of it. -1.0 NEGATIVE -1.0 NEGATIVE -1.0 DISAPPROVE 5.0 1.0 1.0 2.0 2.0 2.0 1.0 285537 Open Listen to the rest of these Glass Door reviews. It speaks volumes to have so many employees leave negative reviews for a company they once believed in. No one can be perfect, but at least acknowledge that people are putting in all of their effort with little recognition. Take some time off from opening new locations and reinvest in the locations/ people you have. Promote people fairly and when they are ready, not when it’s someone you favor or when you’re desperate to fill a spot. 0.0 [] REGULAR No Yes 4.0 Mar 24th, 2021 06:27PM Mar 24th, 2021 06:27PM Mud Bay Food Producers
private:mudbay https://www.glassdoor.com?employer_id=285537 Feb 18th, 2021 12:00AM Open Open Mud Bay Retail Sales Associate Bellevue, WA Great Place to Work Employee Discount was amazing. Training program taught me a lot about basic cat and dog behavior and nutrition Work schedule could be more predictable. 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 0.0 4.0 4.0 5.0 3.0 3.0 5.0 285537 Open 0.0 [] REGULAR No No 0.0 Mar 24th, 2021 06:27PM Mar 24th, 2021 06:27PM Mud Bay Food Producers
private:mudbay https://www.glassdoor.com?employer_id=285537 Feb 17th, 2021 12:00AM Open Open Mud Bay Retail Sales Associate Portland, OR Not Bad as far as retail goes Equity if you stay long term, nice people Low pay for sometimes taxing work, small teams mean you have to cover for people more often 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 0.0 4.0 4.0 5.0 4.0 2.0 5.0 285537 Open 0.0 [] PART_TIME No No 1.0 Mar 24th, 2021 06:27PM Mar 24th, 2021 06:27PM Mud Bay Food Producers
private:mudbay https://www.glassdoor.com?employer_id=285537 Feb 11th, 2021 12:00AM Open Open Mud Bay In Store Staff Puyallup, WA Like any other retail job -significant discount -straight forward retail work -access to learning material pertaining to basic animal nutrition -lack of basic PPE -severe favor to individuals with a “yes man” mentality -nepotism on all levels of operation -inconsistent management -lack of rudimentary security -unpredictable scheduling -vultures for managers -1.0 NEGATIVE 0.0 NEUTRAL -1.0 DISAPPROVE 5.0 1.0 1.0 2.0 1.0 1.0 1.0 285537 Open There’s no use in putting anything here. Mud Bay will not listen. If this were an internal issue, and you’ve done a reasonably well job until an issue presented itself, you would likely be told to re-evaluate, or try approaching it with the “mbx” in mind (mbx being the ‘mud bay experience’). 0.0 [] REGULAR No No 4.0 Mar 24th, 2021 06:27PM Mar 24th, 2021 06:27PM Mud Bay Food Producers

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