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private:newleafservicecontracts-2
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https://www.glassdoor.com?employer_id=1050055
|
Jan 30th, 2021 12:00AM
|
Open
|
Open
|
New Leaf Service
|
Service Agent
|
Irving, TX
|
|
Please Read Before Considering
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|
*Office Environment
*Hours are Flexible
*Security
*Parking
|
*Bad office politics
*Other departments chew you out daily
*Everyone in back office seems to be favored and treated better than service contracts
*The frontline gets the WORST treatment from customers and the company treats us the same and expects us to navigate it all with a smile on our face
*Employees cough in the office all day and are not enforced to wear masks if they are coughing
*Diversity is claimed to be celebrated but I have still yet to see a manager hold more than a 2 minute conversation with a person of color
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-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
1.0
|
APPROVE
|
0.0
|
2.0
|
1.0
|
1.0
|
2.0
|
2.0
|
1.0
|
|
1050055
|
Open
|
Treat service contracts better. It’s the toughest position in the company. Train back office on how to communicate more effectively instead of in a demeaning tone. HIGHER PAY!
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0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "CEO", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 3068812, "responseDateTime": "2021-03-04T10:51:38.323", "translationMethod": null, "response": "I'm sorry you are having this experience with the company. I'd love to talk with you personally if you are willing. I do not want this type of environment at New Leaf. Sean Hicks 817-913-7015", "responseOriginal": null, "countNotHelpful": 0}]
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REGULAR
|
No
|
Yes
|
|
0.0
|
|
|
|
Mar 25th, 2021 07:05PM
|
Mar 25th, 2021 07:05PM
|
New Leaf Service Contracts
|
|
|
|
private:newleafservicecontracts-2
|
https://www.glassdoor.com?employer_id=1050055
|
May 14th, 2020 12:00AM
|
Open
|
Open
|
New Leaf Service
|
Customer Service Associate
|
United States
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USA
|
New leaf is an exciting young company that promote from within full of excitement every day‘s a new adventure!!!
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The pros would be able to work from home for three years now which works best for our family because I am the caregiver for an aging family member!
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Working for a warranty company you will occasionally have hard days .,,for example a customer has a warm refrigerator on a Friday afternoon and you know that there are no servic in until Monday morning those days can be a little frustrating but we always find a way to make it work
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
0.0
|
5.0
|
5.0
|
5.0
|
|
1050055
|
Open
|
We have an amazing upper management team. They have monthly meetings on call center floor plus weekly meetings with our floor managers an leads. They have contests and fun classes to further our education so we are prepared when speaking with our customers.
I love my job and the exciting people I work with daily at New Leaf. Service Contracts
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0.0
|
[]
|
REGULAR
|
No
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Yes
|
|
4.0
|
|
|
|
Mar 25th, 2021 07:05PM
|
Mar 25th, 2021 07:05PM
|
New Leaf Service Contracts
|
|
|
|
private:newleafservicecontracts-2
|
https://www.glassdoor.com?employer_id=1050055
|
May 14th, 2020 12:00AM
|
Open
|
Open
|
New Leaf Service
|
Account Manager
|
United States
|
USA
|
Forward Thinking and Creative
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|
This company is growing very quickly and is really unique in the service contract industry.There is a ton of opportunity for growth within the company as it is still being built. The leadership cares about its people and wants everyone to learn and experience success. Look forward to seeing what the company looks like in the next 5 years.
|
Would love to see a mission statement and core values.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
4.0
|
5.0
|
4.0
|
5.0
|
|
1050055
|
Open
|
Developing mission/core values would be a huge step in unifying each department toward a common purpose and goals. Continue to streamline internal processes to make operations more efficient. Think this will allow for greater creativity in enhancing the customer experience and work environment.
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "CEO", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2627890, "responseDateTime": "2020-05-20T08:17:13.88", "translationMethod": null, "response": "Thank you very much for your review. I agree the time has past for us to refresh our mission statement and issue our core values. You can expect to see the core values rolled out in June of 2020 and the mission statement work to follow. \n\nSean Hicks", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
|
|
|
Mar 25th, 2021 07:05PM
|
Mar 25th, 2021 07:05PM
|
New Leaf Service Contracts
|
|
|
|
private:newleafservicecontracts-2
|
https://www.glassdoor.com?employer_id=1050055
|
May 14th, 2020 12:00AM
|
Open
|
Open
|
New Leaf Service
|
Agent
|
Irving, TX
|
|
GREAT ENVIRONMENT / always room for improvment
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|
I have been working at new leaf for about 5 months now and it has been my favorite job I have had thus far. I can honestly say I've had so many jobs and this is a really great one. After 3 months you can work from home, they always have refreshments that are open to all employees and every month they buy us donuts, cake, and lunch. We also have free access to a gym. Management is very good at what they do in our field of work but also with employee interaction in that they understand we are not robots but actual human beings. At my previous jobs there were always people complaining and talking about how they wanted to quit or go home, and that energy is easily transferrable. This job has a good scenery with people who actually want to be here and it shows. Another important thing to me was diversity. In previous jobs there would be a lot of Caucasian people or African American, wither way there would always be more predominant ethnicity, because I am mixed it was important for me to be surrounded with all different types of people and culture. I wont lie and say every day is perfect because there is no such thing. However, when you can wake up and feel overall content and happy about where you spend 8 hours+ of your day, that is a feeling I strive for.
|
The hardest part of the job is that you must stay focused to reach your goals and for me that works good because I like to be constantly doing something. However, with that because we are using a lot of brain power I would say it would be nice if we had more break time. I think numbers are also a little high to reach incentive but im always up for a challenge
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
4.0
|
5.0
|
3.0
|
4.0
|
5.0
|
|
1050055
|
Open
|
allow a 5 minute grace period for clocking in, the garages can be busier more than normal but overall we live in a major city. most companies offer 10 minute grace period without getting a discipline but i do feel that's lenient, i think 5 minutes is reasonable and realistic. maybe a 10 minute break, and 15 minute break. i recommend for newer employees offer sometype of off days (we do have floating holidays, vacation, sick time etc but mostly down the road) however , life does happen before we reach being here for so long. they will work with you if you need an off day, you can come in on Saturday however you run the risk of getting a possible occurrence
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "CEO", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2627892, "responseDateTime": "2020-05-20T08:19:00.643", "translationMethod": null, "response": "Thank you for taking the time to post a review. There is no doubt that working at New Leaf is a fast paced environment. I commit to looking at our break policy vs. industry standards to see if we should adjust our policy.\n\nSean Hicks", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
Yes
|
|
1.0
|
|
|
|
Mar 25th, 2021 07:05PM
|
Mar 25th, 2021 07:05PM
|
New Leaf Service Contracts
|
|
|
|
private:newleafservicecontracts-2
|
https://www.glassdoor.com?employer_id=1050055
|
May 14th, 2020 12:00AM
|
Open
|
Open
|
New Leaf Service
|
Account Manager
|
United States
|
USA
|
Innovative and filled with possibilities
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|
There is so much opportunity for growth. Leadership encourages learning and supports our development.
|
Since the company grew so fast, they didn't establish core values which I believe would help unite and create a shared vision.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
4.0
|
3.0
|
4.0
|
3.0
|
4.0
|
|
1050055
|
Open
|
I would love to see more team building activities and leadership development - to stretch us outside our comfort zone and create connection between us all.
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "CEO", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2627895, "responseDateTime": "2020-05-20T08:20:28.427", "translationMethod": null, "response": "Thank you for taking the time to review New Leaf. I agree that we need to get the core values rolled out and it will happen in June 2020. Look for more on that topic soon. Love your suggestion on team building and leadership development. I'll take that to heart and see what I can get done.\n\nSean Hicks", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
Yes
|
|
4.0
|
|
|
|
Mar 25th, 2021 07:05PM
|
Mar 25th, 2021 07:05PM
|
New Leaf Service Contracts
|
|
|
|
private:newleafservicecontracts-2
|
https://www.glassdoor.com?employer_id=1050055
|
May 14th, 2020 12:00AM
|
Open
|
Open
|
New Leaf Service
|
Customer Service Representative
|
Irving, TX
|
|
Good Company
|
|
work from home available, growing company with opportunities, incentive plan is nice.
|
Seems to be a high turn over rate, some employees continuously miss the mark on service levels yet they are still employeed years later. There is also definitely favortism shown to some employees and management looks ths other way for their wrong doings.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
4.0
|
3.0
|
3.0
|
3.0
|
3.0
|
3.0
|
|
1050055
|
Open
|
let go of the employees who can not keep up.
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "CEO", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2627898, "responseDateTime": "2020-05-20T08:23:03.513", "translationMethod": null, "response": "Thank you for your review. I will look into the situation where people are not hitting basic standards and still working with the company. I fully understand that to those who perform to standards seeing others not and still be rewarded the same may causes confusion and concern. Keep working hard on behalf of our customers. \n\nSean Hicks", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
Yes
|
|
1.0
|
|
|
|
Mar 25th, 2021 07:05PM
|
Mar 25th, 2021 07:05PM
|
New Leaf Service Contracts
|
|
|
|
private:newleafservicecontracts-2
|
https://www.glassdoor.com?employer_id=1050055
|
Nov 15th, 2019 12:00AM
|
Open
|
Open
|
New Leaf Service
|
Customer Service Representative
|
Irving, TX
|
|
GREAT COMPANY TO GROW WITH
|
|
This is a company you can grow with . Upper management is open to listen to ways to help improve the environment of the job. They always have advancement opportunity if you want to move around.
|
They feed you a lot here so be prepared to gain a few pounds
|
1.0
|
POSITIVE
|
|
|
1.0
|
APPROVE
|
0.0
|
4.0
|
2.0
|
2.0
|
5.0
|
3.0
|
4.0
|
|
1050055
|
Open
|
Always remember without the ones in the seats the company cant grow.
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "CEO", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2627900, "responseDateTime": "2020-05-20T08:24:10.377", "translationMethod": null, "response": "Really appreciate you taking the time to post a review. Sorry about the extra pounds. The drinks and lunches are just to show a small token of our appreciation for the hard work you guys do. \n\nSean Hicks", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
Yes
|
|
1.0
|
|
|
|
Mar 25th, 2021 07:05PM
|
Mar 25th, 2021 07:05PM
|
New Leaf Service Contracts
|
|
|
|
private:newleafservicecontracts-2
|
https://www.glassdoor.com?employer_id=1050055
|
Nov 14th, 2019 12:00AM
|
Open
|
Open
|
New Leaf Service
|
Customer Service Representative
|
United States
|
USA
|
Great Place To Work
|
|
Able to work from home as well as opportunity to move up
|
Not enough fruit in the breakroom
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
4.0
|
3.0
|
5.0
|
|
1050055
|
Open
|
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "CEO", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2627901, "responseDateTime": "2020-05-20T08:24:28.167", "translationMethod": null, "response": "Thank you for your review.\n\nSean Hicks", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
Yes
|
|
1.0
|
|
|
|
Mar 25th, 2021 07:05PM
|
Mar 25th, 2021 07:05PM
|
New Leaf Service Contracts
|
|
|
|
private:newleafservicecontracts-2
|
https://www.glassdoor.com?employer_id=1050055
|
Mar 20th, 2019 12:00AM
|
Open
|
Open
|
New Leaf Service
|
Director
|
United States
|
USA
|
Great things happening at New Leaf!
|
|
Positive atmosphere, great starting pay of $15 for agents, medical benefits, FREE gym and opportunity to grow along with the company.
|
The location is far from where I live. It is definitely worth the drive though.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
4.0
|
5.0
|
5.0
|
5.0
|
4.0
|
5.0
|
|
1050055
|
Open
|
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "CEO", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2648507, "responseDateTime": "2020-06-10T09:42:32.48", "translationMethod": null, "response": "Thank you for your review.", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
|
|
|
Mar 25th, 2021 07:05PM
|
Mar 25th, 2021 07:05PM
|
New Leaf Service Contracts
|
|
|
|
private:newleafservicecontracts-2
|
https://www.glassdoor.com?employer_id=1050055
|
Jan 7th, 2019 12:00AM
|
Open
|
Open
|
New Leaf Service
|
CCR III
|
Irving, TX
|
|
CCR III
|
|
You can work from home
|
Poor management, could care less about their employees, no matter how hard you work the only people that get good raises are either friends or family with the owner or upper management. Very shady company.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
2.0
|
1.0
|
|
1050055
|
Open
|
Nothing because I spent over 2 years trying to help things improve.
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "CEO", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2648508, "responseDateTime": "2020-06-10T09:43:21.797", "translationMethod": null, "response": "I'm sorry you had this experience at New Leaf. If you would like I'd be available to discuss your experience.", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
No
|
|
4.0
|
|
|
|
Mar 25th, 2021 07:05PM
|
Mar 25th, 2021 07:05PM
|
New Leaf Service Contracts
|
|
|