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private:noblesystems
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noblesystems.applytojob.com
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noblesystems.applytojob.com
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Nov 12th, 2019 12:00AM
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Network Engineer
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Open
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MIS
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Atlanta
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GA
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USA
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At Noble Systems, we’ve worked hard to not only deliver industry-leading contact center solutions, but to build a culture of innovation and teamwork. We employ a team of highly accomplished, passionate technologists who contribute to the overall success of our company and our customers — and we’re growing. We are looking for a Network Engineer to join our MIS Department. The Network Engineer will provide the technical expertise needed to support day-to-day network operations. This includes designing, maintaining, and auditing a rapidly growing network topology that must meet the needs of a challenging set of development, operations, and business requirements. The ideal candidate has a very strong understanding of core LAN and WAN networking concepts and experience instrumenting and monitoring network devices along with knowledge of advanced and leading edge networking technologies. General responsibilities include maintenance and administration of networks and related support systems, troubleshooting and resolving issues related to systems and networks, and implementation of network projects. This includes supporting technology needs of end-users throughout the organization. Responsibilities:Maintain the network at the highest possible level of performance and uptimeAssist in ensuring 24/7 availability of services and infrastructure in our production environmentAdministration of Cisco hardware such as routers, switches, wireless APs, and ASA firewallsRespond to after hour emergencies, lead the mitigation and resolution processesResearch, develop, and implement new technologies and best practicesDevelop and maintain documentation (drawings, IP schemes, technical writing) Proactively monitor and audit the health and availability of our networksParticipate in scalability and growth decisionsAssist in troubleshooting complex network issuesEstablish network specifications in conjunction with the Infrastructure ManagersSecure network by developing network access, monitoring, control, and evaluationUpdate job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizationsAccomplish organization goals by accepting ownership for new and varied requestsQualifications/Education/Experience/Skills:5+ years of network support experienceAdvanced understanding of WAN technologies such as QoS, MPLS, IPSEC, and SSL client VPNsComplete understanding of the OSI modelAdvanced skills with Cisco CCNA/CCNP preferredFundamental understanding and/or hands on experience with SD-WAN, DNS, DHCP, and IP administrationExperience with load balancersLAN protocols (Spanning Tree Protocol, VLAN Trunking)Experience with routing protocols (BGP)Bachelor's Degree in Computer Science or related field preferredExperience with monitoring software such as Solarwinds/PRTGKnowledge of hardware and software installation, testing, and operation#NSC
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Nov 12th, 2019 04:09AM
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Nov 12th, 2019 04:09AM
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Noble Systems
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private:noblesystems
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noblesystems.applytojob.com
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noblesystems.applytojob.com
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Nov 12th, 2019 12:00AM
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Sr. Solutions Engineer (aka sales engineer)
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Open
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Noble Systems Corporation
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Chicago
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IL
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USA
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Noble Systems Corporation, a worldwide leader of contact center software and technology solutions, is seeking a Sr. Solutions Engineer to be an integral member of the sales team, the Sr. Solutions Engineer will work cooperatively with Sales Account Managers to help prospects/clients understand the value of Noble Systems Contact Center, Gamification, Data Analytics and Speech Analytics Solution Suite. The primary focus of a Sr. Solutions Engineer is to build value and to obtain a technical and functional win during the sales cycle.A primary responsibility of a Sr. Solutions Engineer is to identify and understand the needs and objectives of the prospect/client and work with the Sales Account Manager to define and execute the sales strategy.A Sr. Solutions Engineer must be able to build credibility and communicate clearly and concisely. Sr. Solutions Engineers perform a wide range of duties; from assisting with RFP responses, conducting detailed requirements analyses, delivering technical presentations and demonstrations to understanding the competitive marketplace. Other responsibilities include working with cross-functional internal organizations to provide relevant customer feedback as input to the product development process. Recommend changes, additions or corrections to product manuals, specification sheets, features, processes and internal technical procedures when appropriate. Lastly, the Sr. Solutions Engineer is responsible for transitioning the customer to the services team for implementation.In addition to these primary responsibilities the Sr. Solutions Engineer must maintain a close, professional working relationship with Sales Account Managers and Sales management. Management of client relationships, development of sales strategies, objective definition, and building of the value proposition are the responsibility of the entire sales team. The Sr. Solutions Engineer and the Sales Account Manager are the front line representatives that must work together and carry a consistent message forward to the Noble customer base, perspective partners and future customers.Requirements include:Minimum of 5 years in pre-sales technical support or relevant industry experience. Ability to work in a fast-paced environment with minimal supervision.Highly organized & able to manage multiple projects & tasks concurrently Exemplary problem solving ability & enthusiasm Excellent communication & presentation skills with the ability to articulate technology concepts at all customer levels from network engineer to CIO Understanding of enterprise level applications Understanding of IT infrastructure Clear, concise, and accurate written and oral communication skills Ability to think and adapt to a rapidly changing environment and demandsResponsible for staying abreast of current technologies and industry trendsCan be over 50% per annum travel
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Nov 12th, 2019 04:09AM
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Nov 12th, 2019 04:09AM
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Noble Systems
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private:noblesystems
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noblesystems.applytojob.com
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noblesystems.applytojob.com
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Nov 12th, 2019 12:00AM
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Sales Account Managers - Gamification
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Open
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Noble Systems Corporation
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Chicago
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IL
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USA
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Noble Systems, a global leader in unified contact center technology, is seeking hunter mentality sales people to sell our Gamification product. Gamification Sales Account Managers are energetic and passionate sales professionals required to personally manage sales plans on a regular basis and within that plan, identify new and existing account opportunities and strategies for revenue growth. GSAMs will receive marketing leads via the web, trade shows, and webinars, inside sales and blind inbound leads, however, primarily through direct prospecting. Noble's diverse portfolio of software and cloud ready solutions provides GSAMs ample opportunity to drive sales and commissions. Requirements include:3+ years proven sales experienceCollege degree preferredExcellent oral and written communication skillsContact center, telecom or technology related sales experience preferredStrong technical aptitude with working knowledge of MS office products and CRM softwareMust be highly motivated and able to work independentlyMust be able to travelResponsibilities include:Consistently achieve sales goalsMake cold calls throughout the day to prospective companies nationwideMeet and communicate with executives and managers from prospect/client accountsCreate and maintain a Sales plan, focused on achieving quarterly and yearly quota targetsTravel to prospects/clients' locations for presentations, meetings, demosHost prospect/s clients in Atlanta corporate officePrepare proposals and contractsNegotiate pricing and business terms and prepare sales contract ordersPrepare monthly pipeline reports on account status inAttend required sales meetings and training sessionsRepresent company in appropriate mannerFollow Sales and Marketing processes and procedures #NSC
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Nov 12th, 2019 04:09AM
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Nov 12th, 2019 04:09AM
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Noble Systems
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private:noblesystems
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noblesystems.applytojob.com
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noblesystems.applytojob.com
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Nov 13th, 2019 12:00AM
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Sales Account Manager
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Open
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Sales
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Miami
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FL
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USA
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At Noble Systems, we’ve worked hard to not only deliver industry-leading contact center solutions, but to build a culture of innovation and teamwork. We employ a team of highly accomplished, passionate technologists who contribute to the overall success of our company and our customers — and we’re growing.We are looking for an energetic and passionate Sales Account Manager that will sell our enterprise contact center solutions. They are assigned to enterprise accounts nationally and within specific territories. Sales Account Managers will be required to personally manage sales plans on a regular basis and within that plan, identify new and existing account opportunities and strategies for revenue growth. Sales Account Managers will receive marketing leads via the web, tradeshows, webinars, inside sales, and “blind” inbound leads, as well as direct prospecting within the assigned territories. Noble’s diverse portfolio of software and Cloud ready solutions provides Sales Account Managers ample opportunity to drive sales and commissions. $250K+ high personal revenue potential.Responsibilities include:Consistently achieving sales goalsMeet and communicate with executives and managers from prospect/client accountsCreate and maintain a Sales Plan, focused on achieving quarterly and yearly quota targetsTravel to prospects/clients locations for presentations, meetings, demosHost prospects/clients in the corporate office in AtlantaPrepare proposals and contractsNegotiate pricing and business terms and prepare sales contract ordersPrepare monthly pipeline reports on account statusAttend required sales meetings and training sessionsFollow sales and marketing procedures, regarding use of shared resources, processing sales order and other matters.Requirements include:5+ years of proven sales experience or similar successful goal achievement in highly competitive environment or industryExcellent oral communication skills, with charismatic, resilient, persuasive, “glass half full” demeanor.Strong work ethic and ability to set and achieve personal goals and work plansHunter mentality. Technical aptitude #NSC
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Nov 13th, 2019 03:50AM
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Nov 13th, 2019 03:50AM
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Noble Systems
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private:noblesystems
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noblesystems.applytojob.com
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noblesystems.applytojob.com
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Nov 13th, 2019 12:00AM
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Project Manager
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Open
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IDT - PM
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Atlanta
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GA
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USA
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At Noble Systems, we’ve worked hard to not only deliver industry-leading contact center solutions, but to build a culture of innovation and teamwork. We employ a team of highly accomplished, passionate technologists who contribute to the overall success of our company and our customers — and we’re growing. We are looking for a Project Manager to join our IDT Department. Responsibilities Include:Managing overall client implementations to ensure that the implementation is completed in accordance with the items purchased, in budget and on time.Coordinating all necessary resources, establishing timelines, and communicating updates to all parties including Noble Systems executives.Conducting regular calls with the client and technical resources to review requirements, prepare documentation, coordinate activities, etc.Extensive tracking and reporting of all project activities, milestones, and deliverablesRequirements Include:Bachelors Degree in related field5+ years direct project management experiencePMP certification preferred.Excellent written and oral communication skills, with strong interpersonal skillsStrong technical aptitude.Proficient in Word, Excel, MS Project or other project management software, CRM and/or ERPAbility to multi-task, work with minimal supervision, and handle escalated situations.Knowledge of telephony terminology and call center technologies #NSC
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Nov 13th, 2019 03:50AM
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Nov 13th, 2019 03:50AM
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Noble Systems
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private:noblesystems
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noblesystems.applytojob.com
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noblesystems.applytojob.com
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Nov 13th, 2019 12:00AM
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Support Manager
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Open
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Support
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Atlanta
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GA
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USA
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At Noble Systems, we’ve worked hard to not only deliver industry-leading contact center solutions, but to build a culture of innovation and teamwork. We employ a team of highly accomplished, passionate individuals who contribute to the overall success of our company and our customers — and we’re growing. We are looking for a Support Manager to join the team. To perform this job successfully, an individual must be able to manage, coach, and provide direction and technical instruction to Noble Support Employees, interface with other departments, facilitate real time escalations to other departments, and manage customer escalations through to resolution.Education and/or ExperienceThe minimum requirements for this position are:BS degree or equivalent or equivalent combination of education and experience as related to our product and industry2 or more years of management experience and/or training3 or more years or Noble product experienceExcellent customer relations skillsEssential Duties and Responsibilities include the following:(Other duties may be assigned)Manage newly hired support techniciansProvide introductory period and periodic employee performance appraisalsWork with HR to document employee warningsMeet weekly with the new hire team to discuss coaching opportunitiesCreate and update Support training materialsProvide training on Support and product specific topicsCreate Support Bulletins and AlertsManage call distribution and handlingReduce hold timeReduce abandonsReduce call handling timeImprove first call resolutionIdentify stalled calls and tickets and assist or assign resources to assist as necessaryManage ticket distribution/review for sick/absent or missing techniciansUtilize company provided tools to monitor system KPIsUtilize company provided tools to monitor ticket SLAsWork with management abroad to get tasks completed and reassign US only ticketsServe as a management escalation point for internal (employee) and external (customer) questions, concerns, and issuesIdentify and assign resources to manage and expedite issue mitigation, escalate to other departments as necessaryRespond to customer inquiries and escalations on the telephone and via e-mailCommunicate with customers as needed to handle escalated concernsSupport Floor Mentor / Supervisor / CoachAssign and oversee projects assigned by Support Directors and ExecutivesManage Support TV toolsProvide technical assistance and coverage as neededResearch and update Support Tickets, Accounts, Downtime, SLAs, etc.Travel as needed (possibly global)The employee will carry a company provided device for “24x7” coverageOther duties as assigned by Support Directors and Executives#NSC
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Nov 13th, 2019 03:50AM
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Nov 13th, 2019 03:50AM
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Noble Systems
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private:noblesystems
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noblesystems.applytojob.com
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noblesystems.applytojob.com
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Nov 13th, 2019 12:00AM
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Support Technician
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Open
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Support
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Atlanta
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GA
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USA
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At Noble Systems, we’ve worked hard to not only deliver industry-leading contact center solutions, but to build a culture of innovation and teamwork. We employ a team of highly accomplished, passionate technologists who contribute to the overall success of our company and our customers — and we’re growing. We are looking for a Support Technician to join our Support Department. Responsibilities Include:Comprehensive issue documentationComplex technical problem mitigationSLA AdherenceRoot Cause AnalysisEscalation as necessaryIssue management through final resolutionSuccessful candidates will have a multi-year degree in Computer Science, Communications, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to:Previous experience in a technical support environmentAbility to react quickly and effectively in a high pressure, time-sensitive environmentSuccessful completion of new and ongoing training for necessary products and servicesSuccessful working remotely (telecommuting) with limited supervisionExcellent customer service and communications skills with attention to detailExperience supporting call centers, Telephony Equipment, and Private Branch ExchangesLinux Server Administration (CentOS)Database Operations (PostgreSQL)Windows Server Administration (Windows Server 2008/2012)Web Server Management (Microsoft IIS)In addition, a successful candidate will have two or more of the following skills:Database Support – PostgreSQL/MYSQL, Structured Query LanguagesTelephony configuration and troubleshooting experience, including vendor managementBasic scripting knowledge (Awk, Bash, Perl, or similar)Asterisk / VoIP PBX experienceCandidates for this position must be able to successfully adhere to or complete the following:Fingerprinting/background check/drug screening to comply with Federal banking regulations and client requirementsCompliance with Federal regulations governing privacy, personally identifiable information, and sensitive dataAbility to travel up to 20% per year #NSC
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Nov 13th, 2019 03:50AM
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Nov 13th, 2019 03:50AM
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Noble Systems
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private:noblesystems
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noblesystems.applytojob.com
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noblesystems.applytojob.com
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Nov 13th, 2019 12:00AM
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Sales Account Manager
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Open
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Sales
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Columbus
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OH
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USA
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At Noble Systems, we’ve worked hard to not only deliver industry-leading contact center solutions, but to build a culture of innovation and teamwork. We employ a team of highly accomplished, passionate technologists who contribute to the overall success of our company and our customers — and we’re growing.We are looking for an energetic and passionate Sales Account Manager that will sell our enterprise contact center solutions. They are assigned to enterprise accounts nationally and within specific territories. Sales Account Managers will be required to personally manage sales plans on a regular basis and within that plan, identify new and existing account opportunities and strategies for revenue growth. Sales Account Managers will receive marketing leads via the web, tradeshows, webinars, inside sales, and “blind” inbound leads, as well as direct prospecting within the assigned territories. Noble’s diverse portfolio of software and Cloud ready solutions provides Sales Account Managers ample opportunity to drive sales and commissions. $250K+ high personal revenue potential.Responsibilities include:Consistently achieving sales goalsMeet and communicate with executives and managers from prospect/client accountsCreate and maintain a Sales Plan, focused on achieving quarterly and yearly quota targetsTravel to prospects/clients locations for presentations, meetings, demosHost prospects/clients in the corporate office in AtlantaPrepare proposals and contractsNegotiate pricing and business terms and prepare sales contract ordersPrepare monthly pipeline reports on account statusAttend required sales meetings and training sessionsFollow sales and marketing procedures, regarding use of shared resources, processing sales order and other matters.Requirements include:5+ years of proven sales experience or similar successful goal achievement in highly competitive environment or industryExcellent oral communication skills, with charismatic, resilient, persuasive, “glass half full” demeanor.Strong work ethic and ability to set and achieve personal goals and work plansHunter mentality. Technical aptitude #NSC
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Nov 13th, 2019 03:50AM
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Nov 13th, 2019 03:50AM
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Noble Systems
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private:noblesystems
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noblesystems.applytojob.com
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noblesystems.applytojob.com
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Nov 19th, 2019 12:00AM
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Sales Account Manager
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Open
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Sales
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Atlanta
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GA
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USA
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At Noble Systems, we’ve worked hard to not only deliver industry-leading contact center solutions, but to build a culture of innovation and teamwork. We employ a team of highly accomplished, passionate technologists who contribute to the overall success of our company and our customers — and we’re growing.We are looking for an energetic and passionate Sales Account Manager that will sell our enterprise contact center solutions. They are assigned to enterprise accounts nationally and within specific territories. Sales Account Managers will be required to personally manage sales plans on a regular basis and within that plan, identify new and existing account opportunities and strategies for revenue growth. Sales Account Managers will receive marketing leads via the web, tradeshows, webinars, inside sales, and “blind” inbound leads, as well as direct prospecting within the assigned territories. Noble’s diverse portfolio of software and Cloud ready solutions provides Sales Account Managers ample opportunity to drive sales and commissions. $250K+ high personal revenue potential.Responsibilities include:Consistently achieving sales goalsMeet and communicate with executives and managers from prospect/client accountsCreate and maintain a Sales Plan, focused on achieving quarterly and yearly quota targetsTravel to prospects/clients locations for presentations, meetings, demosHost prospects/clients in the corporate office in AtlantaPrepare proposals and contractsNegotiate pricing and business terms and prepare sales contract ordersPrepare monthly pipeline reports on account statusAttend required sales meetings and training sessionsFollow sales and marketing procedures, regarding use of shared resources, processing sales order and other matters.Requirements include:5+ years of proven sales experience or similar successful goal achievement in highly competitive environment or industryExcellent oral communication skills, with charismatic, resilient, persuasive, “glass half full” demeanor.Strong work ethic and ability to set and achieve personal goals and work plansHunter mentality. Technical aptitude #NSC
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Nov 19th, 2019 04:13AM
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Nov 19th, 2019 04:13AM
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Noble Systems
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private:noblesystems
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noblesystems.applytojob.com
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noblesystems.applytojob.com
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Nov 19th, 2019 12:00AM
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Enterprise Support Engineer
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Open
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Support
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Atlanta
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GA
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USA
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At Noble Systems, we’ve worked hard to not only deliver industry-leading contact center solutions, but to build a culture of innovation and teamwork. We employ a team of highly accomplished, passionate technologists who contribute to the overall success of our company and our customers — and we’re growing. We are looking for a Enterprise Support Engineer to join our Support Department. Responsibilities Include:Comprehensive issue documentationComplex technical problem mitigationSLA AdherenceRoot Cause AnalysisEscalation as necessaryIssue management through final resolutionRequirements:Successful candidates will have a multi-year degree in Computer Science, Communications, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to:Previous experience in a technical support environmentAbility to react quickly and effectively in a high pressure, time-sensitive environmentSuccessful completion of new and ongoing training for necessary products and servicesSuccessful working remotely (telecommuting) with limited supervisionExcellent customer service and communications skills with attention to detailExperience supporting call centers, Telephony Equipment, and Private Branch ExchangesLinux Server Administration (CentOS)Database Operations (PostgreSQL)Windows Server Administration (Windows Server 2008/2012)Web Server Management (Microsoft IIS)In addition, a successful candidate will have two or more of the following skills:Database Support – PostgreSQL/MYSQL, Structured Query LanguagesTelephony configuration and troubleshooting experience, including vendor managementBasic scripting knowledge (Awk, Bash, Perl, or similar)Asterisk / VoIP PBX experienceCandidates for this position must be able to successfully adhere to or complete the following:Fingerprinting/background check/drug screening to comply with Federal banking regulations and client requirementsCompliance with Federal regulations governing privacy, personally identifiable information, and sensitive dataAbility to travel up to 20% per year #NSC
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Nov 19th, 2019 04:13AM
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Nov 19th, 2019 04:13AM
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Noble Systems
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