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private:nulogy
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nulogy.com
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boards.greenhouse.io
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Oct 26th, 2018 12:00AM
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Global Support Representative
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Open
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Professional Services
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480 University Avenue, Suite 1200, Toronto, Ontario, Canada
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Oct 2nd, 2018 12:00AM
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|
<p><strong>COMPANY OVERVIEW</strong><br>Nulogy is a company that really values autonomy, mastery, and purpose for our employees and a highly transparent and honest culture. This has helped us to be recognized repeatedly as one of AON Hewitt’s Best Employers in Canada at their Platinum level — an award decided by anonymous employee surveys, not marketing spin. Our motto is: It’s not just business, it’s personal. After 15 years working together, the company’s founders from the University of Waterloo are still all at Nulogy — and still great friends!</p>
<p>Today, Nulogy’s software is embedded in the supply chains of household names like L’Oreal, Sony, Procter &amp; Gamble, and Pfizer. We create solutions for contract packagers and brands to collaborate and drive down supply chain waste. For our rapid growth, Nulogy has been recognized in the 2015 Deloitte Technology Fast 50 which identifies the fifty fastest growing tech companies in Canada.</p>
<p>By joining Nulogy, not only will you work with intelligent and empathetic peers, you’ll also be solving challenging problems that make real global impact.<br><br><strong>MISSION</strong><br>As a Global Support Representative, you will provide an amazing customer experience while answering support questions from Nulogy’s customers across the globe! You will be an expert on all of Nulogy's services, able to assist with the most complex inquiries. You don’t stop there though. Empowering customers is just as important as answering their questions and you can do this by providing product guidance and educating customers on our self-help resources. If you’re passionate about helping people and want to work in a challenging, fast paced environment you may be our next Global Support Representative!</p>
<p><strong>KEY RESPONSIBILITIES</strong></p>
<ul>
<li>Support our customers by email and phone with their inquiries on a day‐to‐day basis</li>
<li>Manage customer expectations appropriately and always follow up on promises and time commitments</li>
<li>Accurately log all customer communications in our support ticket tracking tool</li>
<li>Understand customer business processes and software system processes and their relationships</li>
<li>Complete regular tasks for customers such as report creation</li>
<li>Ensure reported defects are thoroughly tested, replicated and documented</li>
<li>Work closely with our development support team to ensure incidents are resolved timely and within SLA’s</li>
<li>Update internal and customer facing knowledge base with new support articles, videos and training material</li>
<li>Able to occasionally travel and visit our customers</li>
</ul>
<p><strong>ABOUT YOU</strong></p>
<ul>
<li>Understands the concept of providing an excellent customer experience</li>
<li>Be eager to build a strong rapport with our customers and their employees</li>
<li>Be friendly, empathetic, patient and personable even under stressful circumstances</li>
<li>Have outstanding written and verbal communication skills</li>
<li>Can exercise the “Three T’s” (Thinking, Talking, Typing)</li>
<li>Show a strong ability to solve problems creatively, and systematically</li>
<li>Demonstrate great attention to detail, and be an organized thinker</li>
<li>Strong technical, software, internet experience</li>
<li>Available for rotational on-call After Hours Support</li>
<li>3+ years of customer/technical service experience</li>
</ul>
<p><strong>NICE TO HAVE</strong></p>
<ul>
<li>Knowledge of relational databases, SQL, Microsoft Excel</li>
<li>Experience in supply‐chain, EDI, logistics, manufacturing or packaging</li>
<li>Multilingual (Spanish, French, Mandarin)</li>
</ul>
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Oct 26th, 2018 03:43AM
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Oct 26th, 2018 03:43AM
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Nulogy Corporation
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|
|
|
private:nulogy
|
nulogy.com
|
boards.greenhouse.io
|
Oct 26th, 2018 12:00AM
|
Enterprise Account Executive
|
Open
|
Sales
|
|
480 University Avenue, Suite 1200, Toronto, Ontario, Canada
|
|
|
|
Oct 2nd, 2018 12:00AM
|
|
<p><strong>COMPANY OVERVIEW</strong></p>
<p><span style="font-weight: 400;">Nulogy helps CPG brands and their co-pack suppliers deliver customized, traceable, and safer products to consumers with greater speed, value, and less waste.</span><span style="font-weight: 400;"> </span></p>
<p><strong>YOUR MISSION</strong></p>
<p><span style="font-weight: 400;">To bring a growth mindset to a growing, global organization focused on delivering value through every customer interaction. </span></p>
<p><strong>JOB PURPOSE</strong></p>
<p><span style="font-weight: 400;">As an Enterprise Account Executive at Nulogy, you will join a talented team of sales executives that </span><span style="font-weight: 400;">share a common vision to deliver unprecedented value through the Nulogy platform and in so doing, drive increased trust between Suppliers and the Brands that they service and support. </span></p>
<p><strong>KEY RESPONSIBILITIES</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Develop a territory plan that supports successful execution and achievement of sales targets</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work in collaboration with your Solution Sales Engineer and customer facing teams to deliver a plan designed to drive net new business as well as upsell opportunity with existing enterprise customers.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Securing executive engagement with Business and IT to uncover opportunity, drive discovery and deliver solutions in support of the customer’s business goals and objectives</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrating and clearly differentiating the Nulogy platform from alternative options </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Deliver a clear and compelling value proposition leveraging your enterprise software sales experience and skill </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Develop and maintain 3x pipeline coverage </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Forecast and deliver against revenue and quota targets </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Documentation of plans, activities and opportunities accurately in the CRM system</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Support closed loop feedback to Product and Product marketing on Customer insights and opportunities</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate across functional teams in an effort to align resources and accelerate time to value for our customers </span></li>
</ul>
<p><strong>EDUCATION &amp; TECHNICAL QUALIFICATIONS</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">MBA or University Degree with relevant work experience</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proficient with CRM tools and systems</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Business Case/ROI analysis </span></li>
</ul>
<p><strong>EXPERIENCE</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Minimum 3-5 years of Enterprise Solution Sales experience</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience working within Supply Chain, Logistics or Large Manufacturing organizations</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Executive engagement with both Business and IT decision makers </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven track record of results </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience working in a fast-moving technology company, preferably Enterprise SaaS</span></li>
</ul>
<p><strong>KNOWLEDGE, SKILLS &amp; ABILITIES:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Strong customer focus </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent analytical, problem-solving and decision-making skills</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent verbal and written communication skills</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent time management skills (planning &amp; organizing)</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">A team player with strong collaboration and cross boundary skills </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Appreciation for value realization and value engineering as part of the sales process</span></li>
</ul>
<p><strong>MOTIVATIONS, INTERESTS &amp; PERSONAL CHARACTERISTICS</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">You have a growth mindset </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You have a genuine passion for technology and how it helps customers in achieving their goals </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You enjoy driving transformational change and want to develop a strong brand for yourself </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You are a self-starter and highly self-motivated</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You are a creative thinker</span></li>
</ul>
<p><span style="font-weight: 400;"><em>Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.</em></span></p>
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Oct 26th, 2018 03:43AM
|
Oct 26th, 2018 03:43AM
|
Nulogy Corporation
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|
|
|
private:nulogy
|
nulogy.com
|
boards.greenhouse.io
|
Oct 27th, 2018 12:00AM
|
Trust and Compliance Analyst
|
Open
|
Engineering
|
|
480 University Avenue, Suite 1200, Toronto, Ontario, Canada
|
|
|
|
Oct 26th, 2018 12:00AM
|
|
<p><strong>Company Overview</strong> <span style="font-weight: 400;"><br></span><span style="font-weight: 400;">Nulogy is a company that really values autonomy, mastery, and purpose for our employees and a highly transparent and honest culture. This has helped us to be recognized repeatedly as one of AON Hewitt’s Best Employers in Canada at their Platinum level — an award decided by anonymous employee surveys, not marketing spin. Our motto is: It’s not just business, it’s personal. After 15 years working together, the company’s founders from the University of Waterloo are still all at Nulogy — and still great friends!</span><span style="font-weight: 400;"><br></span></p>
<p><span style="font-weight: 400;">Today, Nulogy’s software is embedded in the supply chains of household names like L’Oreal, Sony, Procter &amp; Gamble, and Pfizer. We create solutions for contract packagers and brands to collaborate and drive down supply chain waste. For our rapid growth, Nulogy has been recognized in the Deloitte Technology Fast 50 which identifies the fifty fastest growing tech companies in Canada. By joining Nulogy, not only will you work with intelligent and empathetic peers, you’ll also be solving challenging problems that make real global impact.</span></p>
<p><span style="font-weight: 400;"><br></span><strong>Your Mission</strong><strong><br></strong><span style="font-weight: 400;">As a member of Nulogy’s Trust Team, you’ll be responsible for applying your experience and energy to develop and support a comprehensive assurance program for our mission-critical SaaS platforms that power packaging and distribution activities in Consumer Packaged Goods (CPG) supply chains around the world</span><strong>.</strong></p>
<p><strong>Job Purpose</strong><strong><br></strong><span style="font-weight: 400;">In an Agile, DevOps environment, you’ll enable continuous compliance to food, drug and medical device related standards including Good Manufacturing Practices (21 CFR 210, 211, 820, 11 and Eudralex Volume 4) through maintaining assurance of controls consistent with ISO 9001, ISO 27001, and the 2017 Trust Services Criteria. You’ll play a key role in helping regulated users understand how to minimize risk to consumer safety, product quality and data integrity with our solutions and ensuring our organization maintains adequate safeguards to minimize loss of confidentiality and availability.</span></p>
<p><strong>What you can expect day-day<br><br></strong><em><span style="font-weight: 400;">You’ll contribute to:</span></em></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Continuous development of the Trust program assuring Quality, Privacy, Data Governance, Information Security &amp; Data Protection</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Maintaining process diagrams, system diagrams, data flow maps</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Impact Assessments</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Control mapping</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Computer System Validation</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Problem and CAPA management</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Maintaining a risk register</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Internal audit</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Responding to customer inquiries and audit requests</span><strong><br></strong></li>
</ul>
<p><strong>Required Experience<br></strong></p>
<ul>
<li><strong><span style="font-weight: 400;">3+ years experience building and maintaining effective Trust and Compliance programs for software or hardware products in the technology sector.</span></strong></li>
</ul>
<ul>
<li><span style="font-weight: 400;">You understand software, hardware, and “the cloud” enough to communicate smoothly with engineers, and when you find yourself out of your depth you’re highly capable of using your resources to learn what you need to know.</span></li>
</ul>
<ul>
<li><span style="font-weight: 400;">You’re an accomplished achiever who tends to find a way to figure out how to solve most problems put in front of you, even (and maybe especially) when you’ve never solved a problem quite like it before.</span></li>
</ul>
<ul>
<li><span style="font-weight: 400;">You’re equally capable of understanding the practical business realities involved and focused on how to safely maximize business benefits rather than risk elimination at all costs.</span></li>
</ul>
<ul>
<li><span style="font-weight: 400;">You’ve demonstrated an ability to work in a fast paced innovation environment while collaborating effectively with your team and other stakeholders to manage risk and maintain compliance.</span> </li>
</ul>
<p><strong>Nice to have</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Agile experience in a regulated environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">GAMP 5 compatible CSV experience</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Privacy Management experience or Information Security certification (e.g. CISSP)<br></span></li>
</ul>
<p><strong>Education</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Post-Graduate diploma in Regulatory Affairs &amp; Quality Assurance </span><span style="font-weight: 400;">or a related program with equivalent work experience.</span></li>
</ul>
<p><em><span style="font-weight: 400;">Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.</span></em></p>
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Oct 27th, 2018 04:30AM
|
Oct 27th, 2018 04:30AM
|
Nulogy Corporation
|
|
|
|
private:nulogy
|
nulogy.com
|
boards.greenhouse.io
|
Oct 28th, 2018 12:00AM
|
CPG Business Development Executive
|
Open
|
Sales
|
|
480 University Avenue, Suite 1200, Toronto, Ontario, Canada
|
|
|
|
Oct 2nd, 2018 12:00AM
|
|
<p><strong>COMPANY OVERVIEW</strong></p>
<p><span style="font-weight: 400;">Nulogy helps CPG brands and their co-pack suppliers deliver customized, traceable, and safer products to consumers with greater speed, value, and less waste.</span><span style="font-weight: 400;"> </span></p>
<p><strong>YOUR MISSION</strong></p>
<p><span style="font-weight: 400;">To bring a growth mindset to a growing, global organization focused on delivering value through every customer interaction. </span></p>
<p><strong>JOB PURPOSE</strong></p>
<p><span style="font-weight: 400;">As a seasoned Business Development Executive for our CPG segment, you will join a talented team of sales executives that </span><span style="font-weight: 400;">share a common vision to deliver unprecedented value through the Nulogy platform. We are singularly focused on establishing greater trust between brands and their suppliers and in so doing, establishing Nulogy as the leader in Agile Customization. </span></p>
<p><strong>KEY RESPONSIBILITIES</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Develop new market opportunities within the CPG global marketplace</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Deliver a Territory/Market plan that when executed, will support the overall sales strategy and plan</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Cultivate executive level engagement and drive discovery and discussions to build our brand pipeline and deliver solutions in support of the customer’s business goals and objectives</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work in collaboration with Supplier Sales, Solution Engineers as well as the customer facing teams to create opportunities that further establish trust between Suppliers and Brands and benefit both parties through adoption and standardization of the Nulogy platform.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrating and clearly differentiating the Nulogy platform from alternative options </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Deliver a clear and compelling value proposition leveraging your enterprise software sales experience and skills </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Develop and maintain 3x pipeline coverage </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Forecast and deliver on key milestones, goals and budget expectations</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Document plans, activities and opportunities accurately in the CRM system</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Support closed loop customer feedback to Product and Product marketing </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate across functional teams in an effort to align resources and accelerate time to value for our customers </span></li>
</ul>
<p><strong>EDUCATION &amp; TECHNICAL QUALIFICATIONS</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">MBA or University Degree with relevant work experience</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proficient with CRM tools and systems</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Business Case/ROI analysis </span></li>
</ul>
<p><strong>EXPERIENCE</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">10+ of experience with a minimum 3-5 years of Enterprise Solution Sales experience</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience working at/with CPG’s is a must</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Executive engagement with both Business and IT decision makers </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven track record of sales results </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience working in a fast-moving technology company, preferably Enterprise SaaS</span></li>
</ul>
<p><strong>KNOWLEDGE, SKILLS &amp; ABILITIES:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Strong customer focus </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent analytical, problem-solving and decision-making skills</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent verbal and written communication skills</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent time management skills (planning &amp; organizing)</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">A team player with strong collaboration and cross boundary skills </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Appreciation for value realization and value engineering as part of the sales process</span></li>
</ul>
<p><strong>MOTIVATIONS, INTERESTS &amp; PERSONAL CHARACTERISTICS</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">You have a growth mindset </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You have a genuine passion for technology and how it helps customers in achieving their goals </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You enjoy driving transformational change and want to develop a strong brand for yourself </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You are a self-starter and highly self-motivated</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You thrive in an environment that tests your adaptability and agility</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You are a creative thinker</span></li>
</ul>
<p><em>Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.</em><br><br></p>
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|
|
|
|
Oct 28th, 2018 04:06AM
|
Oct 28th, 2018 04:06AM
|
Nulogy Corporation
|
|
|
|
private:nulogy
|
nulogy.com
|
boards.greenhouse.io
|
Oct 28th, 2018 12:00AM
|
Enterprise Solution Sales Engineer
|
Open
|
Sales
|
|
480 University Avenue, Suite 1200, Toronto, Ontario, Canada
|
|
|
|
Oct 2nd, 2018 12:00AM
|
|
<p><strong>COMPANY OVERVIEW<br></strong><span style="font-weight: 400;">Nulogy is a rare company. We value autonomy, mastery, and purpose for our employees, and a highly transparent and honest culture. This has helped us to be recognized repeatedly as one of AON Hewitt's Best Employers in Canada at their Platinum level for several years in a row, an award decided by anonymous employee surveys. Our motto is: It's not just business, it's personal. After 14 years working together, the company's founders from the University of Waterloo are still all at Nulogy, and still great friends!</span></p>
<p><span style="font-weight: 400;">Today, Nulogy's software is driving the supply chains of household names like L'Oreal, Sony, Procter &amp; Gamble, and Pfizer. We create solutions for contract packagers and brands to collaborate on increasingly personalized consumer goods. For our rapid growth, Nulogy has been recognized in the 2015 Deloitte Technology Fast 50 which identifies the fifty fastest growing tech companies in Canada.</span></p>
<p><span style="font-weight: 400;">By joining Nulogy, not only will you work with intelligent and empathetic peers, you'll also be solving challenging problems that make real global impact.<br></span><br><strong>YOUR MISSION</strong><br>To bring a growth mindset to a growing, global organization focused on delivering value through every customer interaction.<br><br><strong>JOB PURPOSE</strong><br>As an Enterprise Solution Sales Engineer, you will join a talented team of sales executives that share a common vision to deliver unprecedented value through the Nulogy platform. We are focused on establishing greater trust between brands and their suppliers and in so doing, establishing Nulogy as the leader in Agile Customization.<br><br><strong>KEY RESPONSIBILITIES</strong><br>● Working closely with the Enterprise Account Executive(s) to deliver a territory plan that will produce 3x pipeline coverage and support the company’s growth objectives<br>● Engage in discovery across Business and IT sponsors and decision makers to further understand how our solution delivers value.<br>● Develop and deliver solution demonstrations designed to showcase the value of Nulogy’s platform as it relates to a customer’s key priorities and goals.<br>● Demonstrating and clearly differentiating the Nulogy platform from the competition<br>● Collaborate across functional teams in an effort to align resources and accelerate time to value for our customers<br><br><strong>KNOWLEDGE, SKILLS &amp; ABILITIES:</strong><br>● Strong customer focus<br>● Solid technical skills<br>● Excellent analytical, problem-solving and decision-making skills<br>● Excellent verbal and written communication skills<br>● Excellent time management skills (planning &amp;amp; organizing)<br>● A team player with strong collaboration and cross boundary skills</p>
<p><strong>EXPERIENCE</strong><br>● Minimum 3-5 years of Solution Sales/Engineering experience<br>● Proficiency in Supply Chain, Contract Packaging, Contract Manufacturing or Logistics<br>● Experience engaging Business and IT decision makers<br>● Business process / workflows<br>● Strong discovery and demonstration capabilities<br>● Experience working in a fast-moving technology company, preferably Enterprise SaaS</p>
<p><strong>EDUCATION &amp; TECHNICAL QUALIFICATIONS</strong><br>● MBA or University Degree with relevant work experience<br>● Computer Science, Engineering background preferred<br>● Proficient with ROI analysis, business case development<br>● Value Engineering methodology or application in the selling cycle is a differentiator<br><br><strong>MOTIVATIONS, INTERESTS &amp; PERSONAL CHARACTERISTICS</strong><br>● You have a growth mindset<br>● You have a genuine passion for technology and how it helps customers in achieving their goals<br>● You enjoy driving transformational change<br>● You are a self-starter and highly self-motivated<br>● You thrive in an environment that tests your adaptability and agility<br>● You are a creative thinker</p>
<p><em><span style="font-weight: 400;">Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.</span></em></p>
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|
|
|
|
Oct 28th, 2018 04:06AM
|
Oct 28th, 2018 04:06AM
|
Nulogy Corporation
|
|
|
|
private:nulogy
|
nulogy.com
|
boards.greenhouse.io
|
Oct 28th, 2018 12:00AM
|
Trust and Compliance Analyst
|
Open
|
Engineering
|
|
480 University Avenue, Suite 1200, Toronto, Ontario, Canada
|
|
|
|
Oct 26th, 2018 12:00AM
|
|
<p><strong>Company Overview</strong> <span style="font-weight: 400;"><br></span><span style="font-weight: 400;">Nulogy is a company that really values autonomy, mastery, and purpose for our employees and a highly transparent and honest culture. This has helped us to be recognized repeatedly as one of AON Hewitt’s Best Employers in Canada at their Platinum level — an award decided by anonymous employee surveys, not marketing spin. Our motto is: It’s not just business, it’s personal. After 15 years working together, the company’s founders from the University of Waterloo are still all at Nulogy — and still great friends!</span><span style="font-weight: 400;"><br></span></p>
<p><span style="font-weight: 400;">Today, Nulogy’s software is embedded in the supply chains of household names like L’Oreal, Sony, Procter &amp; Gamble, and Pfizer. We create solutions for contract packagers and brands to collaborate and drive down supply chain waste. For our rapid growth, Nulogy has been recognized in the Deloitte Technology Fast 50 which identifies the fifty fastest growing tech companies in Canada. By joining Nulogy, not only will you work with intelligent and empathetic peers, you’ll also be solving challenging problems that make real global impact.</span></p>
<p><span style="font-weight: 400;"><br></span><strong>Your Mission</strong><strong><br></strong><span style="font-weight: 400;">As a member of Nulogy’s Trust Team, you’ll be responsible for applying your experience and energy to develop and support a comprehensive assurance program for our mission-critical SaaS platforms that power packaging and distribution activities in Consumer Packaged Goods (CPG) supply chains around the world</span><strong>.</strong></p>
<p><strong>Job Purpose</strong><strong><br></strong><span style="font-weight: 400;">In an Agile, DevOps environment, you’ll enable continuous compliance to food, drug and medical device related standards including Good Manufacturing Practices (21 CFR 210, 211, 820, 11 and Eudralex Volume 4) through maintaining assurance of controls consistent with ISO 9001, ISO 27001, and the 2017 Trust Services Criteria. You’ll play a key role in helping regulated users understand how to minimize risk to consumer safety, product quality and data integrity with our solutions and ensuring our organization maintains adequate safeguards to minimize loss of confidentiality and availability.</span></p>
<p><strong>What you can expect day-day<br><br></strong><em><span style="font-weight: 400;">You’ll contribute to:</span></em></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Continuous development of the Trust program assuring Quality, Privacy, Data Governance, Information Security &amp; Data Protection</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Maintaining process diagrams, system diagrams, data flow maps</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Impact Assessments</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Control mapping</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Computer System Validation</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Problem and CAPA management</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Maintaining a risk register</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Internal audit</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Responding to customer inquiries and audit requests</span><strong><br></strong></li>
</ul>
<p><strong>Required Experience<br></strong></p>
<ul>
<li><strong><span style="font-weight: 400;">3+ years experience building and maintaining effective Trust and Compliance programs for software or hardware products in the technology sector.</span></strong></li>
</ul>
<ul>
<li><span style="font-weight: 400;">You understand software, hardware, and “the cloud” enough to communicate smoothly with engineers, and when you find yourself out of your depth you’re highly capable of using your resources to learn what you need to know.</span></li>
</ul>
<ul>
<li><span style="font-weight: 400;">You’re an accomplished achiever who tends to find a way to figure out how to solve most problems put in front of you, even (and maybe especially) when you’ve never solved a problem quite like it before.</span></li>
</ul>
<ul>
<li><span style="font-weight: 400;">You’re equally capable of understanding the practical business realities involved and focused on how to safely maximize business benefits rather than risk elimination at all costs.</span></li>
</ul>
<ul>
<li><span style="font-weight: 400;">You’ve demonstrated an ability to work in a fast paced innovation environment while collaborating effectively with your team and other stakeholders to manage risk and maintain compliance.</span> </li>
</ul>
<p><strong>Nice to have</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Agile experience in a regulated environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">GAMP 5 compatible CSV experience</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Privacy Management experience or Information Security certification (e.g. CISSP)<br></span></li>
</ul>
<p><strong>Education</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Post-Graduate diploma in Regulatory Affairs &amp; Quality Assurance </span><span style="font-weight: 400;">or a related program with equivalent work experience.</span></li>
</ul>
<p><em><span style="font-weight: 400;">Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.</span></em></p>
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Oct 28th, 2018 04:06AM
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Oct 28th, 2018 04:06AM
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Nulogy Corporation
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private:nulogy
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nulogy.com
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boards.greenhouse.io
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Oct 29th, 2018 12:00AM
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Enterprise Solution Sales Engineer
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Open
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Sales
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|
480 University Avenue, Suite 1200, Toronto, Ontario, Canada
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Oct 2nd, 2018 12:00AM
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|
<p><strong>COMPANY OVERVIEW<br></strong><span style="font-weight: 400;">Nulogy is a rare company. We value autonomy, mastery, and purpose for our employees, and a highly transparent and honest culture. This has helped us to be recognized repeatedly as one of AON Hewitt's Best Employers in Canada at their Platinum level for several years in a row, an award decided by anonymous employee surveys. Our motto is: It's not just business, it's personal. After 14 years working together, the company's founders from the University of Waterloo are still all at Nulogy, and still great friends!</span></p>
<p><span style="font-weight: 400;">Today, Nulogy's software is driving the supply chains of household names like L'Oreal, Sony, Procter &amp; Gamble, and Pfizer. We create solutions for contract packagers and brands to collaborate on increasingly personalized consumer goods. For our rapid growth, Nulogy has been recognized in the 2015 Deloitte Technology Fast 50 which identifies the fifty fastest growing tech companies in Canada.</span></p>
<p><span style="font-weight: 400;">By joining Nulogy, not only will you work with intelligent and empathetic peers, you'll also be solving challenging problems that make real global impact.<br></span><br><strong>YOUR MISSION</strong><br>To bring a growth mindset to a growing, global organization focused on delivering value through every customer interaction.<br><br><strong>JOB PURPOSE</strong><br>As an Enterprise Solution Sales Engineer, you will join a talented team of sales executives that share a common vision to deliver unprecedented value through the Nulogy platform. We are focused on establishing greater trust between brands and their suppliers and in so doing, establishing Nulogy as the leader in Agile Customization.<br><br><strong>KEY RESPONSIBILITIES</strong><br>● Working closely with the Enterprise Account Executive(s) to deliver a territory plan that will produce 3x pipeline coverage and support the company’s growth objectives<br>● Engage in discovery across Business and IT sponsors and decision makers to further understand how our solution delivers value.<br>● Develop and deliver solution demonstrations designed to showcase the value of Nulogy’s platform as it relates to a customer’s key priorities and goals.<br>● Demonstrating and clearly differentiating the Nulogy platform from the competition<br>● Collaborate across functional teams in an effort to align resources and accelerate time to value for our customers<br><br><strong>KNOWLEDGE, SKILLS &amp; ABILITIES:</strong><br>● Strong customer focus<br>● Solid technical skills<br>● Excellent analytical, problem-solving and decision-making skills<br>● Excellent verbal and written communication skills<br>● Excellent time management skills (planning &amp;amp; organizing)<br>● A team player with strong collaboration and cross boundary skills</p>
<p><strong>EXPERIENCE</strong><br>● Minimum 3-5 years of Solution Sales/Engineering experience<br>● Proficiency in Supply Chain, Contract Packaging, Contract Manufacturing or Logistics<br>● Experience engaging Business and IT decision makers<br>● Business process / workflows<br>● Strong discovery and demonstration capabilities<br>● Experience working in a fast-moving technology company, preferably Enterprise SaaS</p>
<p><strong>EDUCATION &amp; TECHNICAL QUALIFICATIONS</strong><br>● MBA or University Degree with relevant work experience<br>● Computer Science, Engineering background preferred<br>● Proficient with ROI analysis, business case development<br>● Value Engineering methodology or application in the selling cycle is a differentiator<br><br><strong>MOTIVATIONS, INTERESTS &amp; PERSONAL CHARACTERISTICS</strong><br>● You have a growth mindset<br>● You have a genuine passion for technology and how it helps customers in achieving their goals<br>● You enjoy driving transformational change<br>● You are a self-starter and highly self-motivated<br>● You thrive in an environment that tests your adaptability and agility<br>● You are a creative thinker</p>
<p><em><span style="font-weight: 400;">Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.</span></em></p>
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Oct 29th, 2018 06:09AM
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Oct 29th, 2018 06:09AM
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Nulogy Corporation
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private:nulogy
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nulogy.com
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boards.greenhouse.io
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Oct 29th, 2018 12:00AM
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Customer Success Manager
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Open
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Customer Success
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|
480 University Avenue, Suite 1200, Toronto, Ontario, Canada
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Oct 17th, 2018 12:00AM
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|
<p><strong>COMPANY OVERVIEW</strong></p>
<p><span style="font-weight: 400;">Nulogy is a rare company. We value autonomy, mastery, and purpose for our employees, and a highly transparent and honest culture. This has helped us to be recognized repeatedly as one of AON Hewitt's Best Employers in Canada at their Platinum level for several years in a row, an award decided by anonymous employee surveys. Our motto is: It's not just business, it's personal. After 14 years working together, the company's founders from the University of Waterloo are still all at Nulogy, and still great friends!</span></p>
<p><span style="font-weight: 400;">Today, Nulogy's software is driving the supply chains of household names like L'Oreal, Sony, Procter &amp; Gamble, and Pfizer. We create solutions for contract packagers and brands to collaborate on increasingly personalized consumer goods. For our rapid growth, Nulogy has been recognized in the 2015 Deloitte Technology Fast 50 which identifies the fifty fastest growing tech companies in Canada.</span></p>
<p><span style="font-weight: 400;">By joining Nulogy, not only will you work with intelligent and empathetic peers, you'll also be solving challenging problems that make real global impact.</span></p>
<p><strong>YOUR MISSION</strong></p>
<p><span style="font-weight: 400;">Be the trusted advisor to, and advocate on behalf of, Nulogy's customers. As a Customer Success Manager, you will be their partner from day one, working with clients to ensure they maximize the value they derive from Nulogy's products and services. Your focus will be on the success of our customers leveraging our solutions as you grow to understand and champion their business.</span></p>
<p><strong>JOB PURPOSE</strong></p>
<p><span style="font-weight: 400;">Very simply, your purpose is to help our customers succeed. As a Customer Success Manager, you will join a dynamic, talented team of individuals who are passionate about, and ultimately responsible for, the overall success of Nulogy's solutions used by our customers. This is a customer relationship role where you will develop a deep understanding of our customers’ business and provide strategic &amp; technical guidance to their Information Technology and Operational leadership teams - rather than provide customer service. More than anything, you are their trusted advocate inside our company! </span></p>
<p><strong>KEY RESPONSIBILITIES</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Build strong relationships with our customers’ leadership team and be their go-to person for their strategic business direction</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Learn from, and share, Best Practices within our diverse customer base</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Drive product knowledge, increase adoption and identify upsell/cross-sell opportunities within customer segments</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Conduct demos on the products and showcase new functionality for existing clients</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Manage the onboarding journey for new customers, from post-sale to go-live</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Recognize opportunities and work proactively with customers through scope development, Statement of Work, resource allocation and delivery of new capabilities</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Clearly translate our customers business requirements into technical product capabilities</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Partner and collaborate with our internal teams on projects and customer-related matters</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Identify industry patterns and trends as possible Nulogy opportunities</span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"><br></span></li>
</ul>
<p><strong>KNOWLEDGE, SKILLS &amp; ABILITIES</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent interpersonal skills and ability to stand up for your principles</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Technical aptitude with strong business acumen</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Effective at leading and facilitating customer meetings</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Possess strong negotiation skills</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Exceptional written and verbal communication skills</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Detailed-oriented with strong analytical, planning and organizational skills</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to measure success through metrics and data</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to dynamically prioritize in a fast-paced environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Be friendly, empathetic, patient and personable even under stressful circumstances</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Able to travel up to 25% of the time</span><span style="font-weight: 400;"><br></span></li>
</ul>
<p><strong>EXPERIENCE</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">5-8 years of experience in CPG or supply chain, account management or customer success preferred</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in contract manufacturing or contract packaging environments an asset</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;"><span style="font-weight: 400;">Strong understanding of SaaS operating model<br></span></span><strong><br>EDUCATION &amp; TECHNICAL QUALIFICATIONS</strong>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Bachelor Degree - Business, Science, Engineering or Technical Degrees preferred or relevant work experience.</span><span style="font-weight: 400;"><br></span></li>
</ul>
<span style="font-weight: 400;"><br></span></li>
</ul>
<p><strong>NICE TO HAVE</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Enjoys travelling - our customers are situated across 4 continents (and counting)</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Loves technology and sharing this love with others</span><span style="font-weight: 400;"><br></span></li>
</ul>
<p><strong>MOTIVATIONS, INTERESTS &amp; PERSONAL CHARACTERISTICS</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Passion for working in a close knit team and small company culture</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to speak other languages is a plus (eg. Spanish, French)</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Great people connector and networking skills</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Doesn't take themselves too seriously</span><span style="font-weight: 400;"><br></span></li>
</ul>
<p><em><span style="font-weight: 400;">Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.</span></em></p>
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Oct 29th, 2018 06:09AM
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Oct 29th, 2018 06:09AM
|
Nulogy Corporation
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|
|
|
private:nulogy
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nulogy.com
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boards.greenhouse.io
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Jan 21st, 2019 12:00AM
|
Data Scientist Manager
|
Open
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Product
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|
480 University Avenue, Suite 1200, Toronto, Ontario, Canada
|
|
|
|
Dec 21st, 2018 12:00AM
|
|
<p><strong>COMPANY OVERVIEW</strong></p>
<p><span style="font-weight: 400;">Nulogy is a rare company. We value autonomy, mastery, and purpose for our employees and a highly transparent and honest culture. This has helped us be recognized repeatedly as one of AON Hewitt’s Best Employers in Canada at their Platinum level — an award decided by anonymous employee surveys, not marketing spin. Our motto is: It’s not just business, it’s personal. After 16 years working together, the company’s founders from the University of Waterloo are still all at Nulogy — and great friends!</span></p>
<p><span style="font-weight: 400;">Nulogy also has a solid business model, generating real revenue from huge concrete benefits provided to customers around the world serving the supply chains of household names like L’Oreal, Sony, Procter &amp; Gamble, and Pfizer. We are still in the early stages of bold and transformative strategies that stretch far beyond where our business is today. For our rapid growth, Nulogy has won the Deloitte Fast 50 award where we were identified as one of the 200 fastest growing companies in North America.</span></p>
<p><span style="font-weight: 400;">By joining Nulogy, you will work in intelligent, high performance teams on very challenging problems that make real global impact.</span></p>
<p><strong>YOUR MISSION</strong></p>
<p><span style="font-weight: 400;">Provide a solid direction to a young and enthusiastic data science team. Identify groundbreaking solutions using Nulogy data and bring them to life through leveraging Machine learning techniques. </span></p>
<p><strong>JOB PURPOSE</strong></p>
<p><span style="font-weight: 400;">As a Data Science Manager at Nulogy, you will lead an ambitious Data Science team that is transforming the way Brands and their Contract Manufacturers and Packagers do business. You and your team of data engineers, machine learning engineers, and data analysts will work closely with product management to create solutions to complex problems using machine learning, and you will help bring these solutions to life.</span></p>
<p><strong>KEY RESPONSIBILITIES</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Research, develop and build machine learning models that generate insightful recommendations for customers</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Mentor and supervise data scientists and engineers</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work alongside product management and other stakeholders to translate business requirements into machine learning functionality</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work alongside data and machine learning engineers to deploy models in production</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Develop optimization algorithms to improve customers operations</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Help distill complex machine learning products to various audiences </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Identify machine learning opportunities across the Nulogy platform and communicate findings to the appropriate stakeholders</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Develop domain expertise in supply chain</span></li>
</ul>
<p><strong>EDUCATION</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Degree in Computer Science, Statistics, Math, Operations Research, Engineering or equivalent </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">MSc or PhD in related fields a big plus</span></li>
</ul>
<p><strong>EXPERIENCE</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">5+ years of industry experience working in the field of data science, machine learning and/or software engineering</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Deep knowledge in machine learning, data mining and statistics</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Extensive experience using Python (pandas, numpy, scikit-learn, etc.)</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Expertise in optimization and scheduling algorithms</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience working in an agile environment </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Strong business acumen</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience mentoring and/or supervising data scientists and engineers</span></li>
</ul>
<p><strong>NICE TO HAVE</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Strong software engineering fundamentals</span></li>
</ul>
<p><strong>ABOUT YOU</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">You are an expert in Machine Learning</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You are a creative problem solver</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You are a team leader that thrives in a cross-functional and agile environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You value autonomy, and are capable of owning data projects from start to finish</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You are capable of narrating the story behind the data to a non-technical audience</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You have great communication and interpersonal skills</span></li>
</ul>
<p> <em><span style="font-weight: 400;">Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply. </span></em><span style="font-weight: 400;"> </span></p>
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Jan 21st, 2019 03:31AM
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Jan 21st, 2019 03:31AM
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Nulogy Corporation
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private:nulogy
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nulogy.com
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boards.greenhouse.io
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Jan 21st, 2019 12:00AM
|
Professional Services Consultant
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Open
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Professional Services
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|
480 University Avenue, Suite 1200, Toronto, Ontario, Canada
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|
|
|
Dec 21st, 2018 12:00AM
|
|
<p><strong>COMPANY OVERVIEW</strong><br>We value autonomy, mastery, and purpose for our employees, and a highly transparent and honest culture. This has helped us to be recognized repeatedly as one of AON Hewitt’s Best Employers in Canada at their Platinum level for several years in a row — an award decided by anonymous employee surveys, not marketing spin. Our motto is: It’s not just business, it’s personal. After 14 years working together, the company’s founders from the University of Waterloo are still all at Nulogy — and still great friends!</p>
<p>Today, Nulogy’s software is embedded in the supply chains of household names like L’Oreal, Sony, Procter &amp; Gamble, and Pfizer. We create solutions for contract packagers and brands to collaborate on increasingly personalized consumer goods. For our rapid growth, Nulogy has been recognized in the Deloitte Technology Fast 50 which identifies the fifty fastest growing tech companies in Canada.</p>
<p>By joining Nulogy, not only will you work with intelligent and empathetic peers, you’ll also be solving challenging problems that make real global impact.<br><br><strong>YOUR MISSION</strong><br>In this role you will be a member of one of the fastest growing teams at Nulogy. In this position, you will be responsible for 80% of the interactions Nulogy has with its customers, and with a tradition of exceptional customer satisfaction, this will make your role extremely important in our service‐oriented company.</p>
<p><strong>JOB PURPOSE</strong><br>To gain a rounded knowledge of the Professional Services team within two years of starting in the position. To have thorough understanding of, and experience within the customer implementation process, with the ability to complete all functions of this process to a high level of quality, effectiveness and efficiency.</p>
<p><strong>KEY RESPONSIBILITIES</strong></p>
<ul>
<li>Facilitate on-site Business Process Mapping (BPM) sessions with our customers and collect information that will guide the development of Workflows and Standard Operating Procedures (SOPs), and aid our Senior Professional Services Consultants in scoping of Integrations requirements.</li>
<li>Project manage our implementation projects including BPM, Go-Live, Consulting (General &amp; Check Up), and Integrations</li>
<li>Train and mentor customer shop floor, front office and management users in the use of our services</li>
<li>Manage customer expectations effectively with a focus on project success</li>
<li>Identify risks and mitigate effectively, with support from colleagues as required</li>
<li>Assist our customers with data migration activities related to a go-live</li>
<li>Identify and action internal &amp; customer-facing continuous improvement opportunities</li>
<li>Buddy up with Nu-Hires and guide them through a successful onboarding</li>
</ul>
<p><strong>ABOUT YOU</strong></p>
<ul>
<li>Enjoy meeting, learning about, and interacting with new people</li>
<li>Be eager to build lasting relationships with our customers and their employees</li>
<li>Be friendly, empathetic, and personable even under stressful circumstances</li>
<li>Be able to be persuasive and manage customer expectations</li>
<li>Be open to travelling on a regular basis, and performing some work after hours or on weekends</li>
<li>Have outstanding written and verbal communication skills</li>
<li>Show a strong ability to solve problems creatively, and systematically</li>
<li>Demonstrate great attention to detail, and be an organized thinker</li>
<li>Deftly and diplomatically navigate complex interpersonal dynamics</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Legally entitled to work in Canada</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Holds a valid driver's license</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Able to travel to the US </span></li>
</ul>
<p><strong>NICE TO HAVE</strong></p>
<ul>
<li>Knowledge of relational databases, SQL, Microsoft Excel</li>
<li>Experience in supply‐chain, EDI, logistics, manufacturing or packaging</li>
</ul>
<p><em>Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.</em> </p>
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Jan 21st, 2019 03:31AM
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Jan 21st, 2019 03:31AM
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Nulogy Corporation
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