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private:palecekconsultinggroup-2
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https://www.glassdoor.com?employer_id=761610
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Feb 21st, 2020 12:00AM
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Open
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Open
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Palecek Consulting Group
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Support Analyst
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San Diego, CA
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Best place to work for kickstarting your IT experience from HelpDesk to Admin
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Small team, allowing you to work on a range of different systems and technologies.
Constantly updating/replacing/changing/re-aligning companies with best/recommended solutions
All types of clients in multiple business sectors will get you knowledgeable on how many different types of businesses work and the pain points for each of them
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Internal Processes
Even after 18 months working here, I was still unable to tell who the authorized approvers were for a client company
Change management
Constantly making org-wide changes on client systems, and on such a small team, it should be easy to just loudly say "hey were doing X migration/replacement/upgrade etc that MIGHT CAUSE A BUNCH OF Y PROBLEMS"...however this never occurred, and you'd spend 20+ minutes working a ticket only to find out that its because of a major change
After Hours Work -- While on call you are expected to be available(company phone provided) However, you are not paid for being on call, nor are you paid if a client calls in saying they need help but don't have approval to work the ticket, If I'm going to be changing my evenings and weekends to be available to work in case of an emergency, that should be compensated.
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1.0
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POSITIVE
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1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
4.0
|
2.0
|
4.0
|
4.0
|
4.0
|
3.0
|
|
761610
|
Open
|
N/A
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
Mar 29th, 2021 08:42PM
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Mar 29th, 2021 08:42PM
|
Palecek Consulting Group
|
|
|
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private:palecekconsultinggroup-2
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https://www.glassdoor.com?employer_id=761610
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Dec 12th, 2016 12:00AM
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Open
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Open
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Palecek Consulting Group
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Senior Network Administrator & Proactive Administrator
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San Diego, CA
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Great Small Business with a driven owner
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- The people you work with are always a major part of the success or failure you have and that's never truer than in small business. It was a pleasure working with them.
- The owner has heart, energy, and technical knowledge. It's rare to find all three in a leader. One of the few people I'd confidently say I'd work for again.
- Something new every day. If you're not learning something new, you're doing things wrong.
- Great for networking. You'll see your clients on the streets in company vehicles. If you're proud of that you'll enjoy working there.
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- In small business you can be limited to the ideas and technical solutions generated within the company. Other MSPs have much bigger and better solutions (or more ideas) mostly due to their employee count and experience.
- No formal career paths. You can easily wake up five years from today and be doing the same work with the same title. Don't be that person!
- Below average pay for most positions
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1.0
|
POSITIVE
|
0.0
|
NEUTRAL
|
1.0
|
APPROVE
|
0.0
|
4.0
|
5.0
|
4.0
|
2.0
|
3.0
|
0.0
|
|
761610
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Open
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Keep an eye on slacking and develop career paths. Make it a great employment destination instead of a good stopping point. Hire Sr. Management to run the day-to-day operations.
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0.0
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[]
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REGULAR
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No
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No
|
|
6.0
|
|
|
|
Mar 29th, 2021 08:42PM
|
Mar 29th, 2021 08:42PM
|
Palecek Consulting Group
|
|
|
|
private:palecekconsultinggroup-2
|
https://www.glassdoor.com?employer_id=761610
|
Aug 13th, 2014 12:00AM
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Open
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Open
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Palecek Consulting Group
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Hired As Systems Engineer and Then Made Help Desk
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San Diego, CA
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Not bad, not good...but more bad than good
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The owner is really a great guy. The operations manager is a real team player and truly works for the benefit of the employees. That's about it for the pros. =(
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Some very conceited employees. There is an air of arrogance that is positively repulsive. The worst part, they folks just aren't as talented as they believe themselves to be. The problem with the company is that they cater to this.
I am a results driven individual, but the company is ultimately an excuse driven organization. If you don't care about your job and just want a 8-5 job with poor benefits and moderate pay, then it might be the place for you. If you actually care about your work and take pride in your job, it's a hard place to work. In my first month, I took over 6 calls in which I was screamed at for the consistently poor service...which I ultimately witnessed. If I was their customer, I'd drop them like a bad habit.
The company has no documentation, no training program, no current or adequate resources for someone coming on board. They rely on you just figuring it out and reinventing the wheel and hope they keep you long enough not to completely waste your time and effort in learning it. They jump into bleeding edge technology just to be able to say they have it, but they don't have the skill or understanding of how to actually use it.
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-1.0
|
NEGATIVE
|
|
|
1.0
|
APPROVE
|
0.0
|
1.0
|
3.0
|
1.0
|
1.0
|
1.0
|
4.0
|
|
761610
|
Open
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1) Get a backbone! Most of your employees suck! Praise the good ones, and fix or fire the bad ones. They make for a miserable work environment.
2) Document your networks...user creation/deletion, network diagrams, organize your LogMeIn accounts and keep them current (i.e., don't have the machine name, the logmein name, the labtech name all different...disorganization is absolute evil when managing someone else's environment).
3) Stop blaming previous IT service providers for your failures. Own your failures and either fix them or admit you just don't know how.
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0.0
|
[]
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REGULAR
|
No
|
Yes
|
|
1.0
|
|
|
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Mar 29th, 2021 08:42PM
|
Mar 29th, 2021 08:42PM
|
Palecek Consulting Group
|
|
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