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private:panoramaed
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www.panoramaed.com
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boards.greenhouse.io
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Oct 15th, 2019 12:00AM
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Account Manager
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Open
|
Client Success
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Oct 8th, 2019 12:00AM
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|
<p><strong>About Panorama: </strong></p>
<p><span style="font-weight: 400;">Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving ten million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators collect data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised $45 million from Emerson Collective, YCombinator, Spark Capital, Owl Ventures, SoftTech, and Mark Zuckerberg.</span></p>
<p><span style="font-weight: 400;">Panorama's Client Success team partners with hundreds of school districts and charter networks to take them from "We just signed up for Panorama" to "Panorama helps us improve education for our students in many important ways." With a near-perfect renewal rate, excellent customer satisfaction, and strong year-over-year account growth, our team has set a high bar. Our partners want hands-on support and expertise in bringing Panorama’s product to their districts. That’s where our team comes in.</span></p>
<p><strong>About the Role: </strong></p>
<p><span style="font-weight: 400;">As an Account Manager, you play a central role on the Client Success team, as you are responsible for renewing accounts in our Districts &amp; Schools segment and helping drive revenue growth across your portfolio. Your primary responsibilities include retaining business, sourcing, and closing upsell opportunities and developing relationships with district leaders in districts with 4,000-9,000 students in an assigned territory. These educators operate in political environments that are responsible for educating thousands of children. You must thrive in novel, high-stakes situations that require creativity and big-picture thinking. You will work closely with client buyers and decision-makers including superintendents of school districts and leaders of charter management organizations to ensure that Panorama’s value is being articulated, ultimately leading to successful retention and growth across your accounts.</span></p>
<p><strong>Key Responsibilities</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to Panorama’s excellent renewal rate by owning renewals across a portfolio of 60-80 partner districts (including renewals tied to school board approvals and disparate funding sources). This entails understanding budget cycles and contract options preferred by our clients, including the structure of license fees and timing of renewals.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Increase footprint and business with existing clients, discovering and maturing opportunities to grow Panorama’s business.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Develop account plans and monitor overall account health across your portfolio, intervening and creating/implementing strategies when an account displays signs of risk.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate closely with Customer Success Managers and Implementation Leads to provide outstanding relationship management and function as a strategic partner for a portfolio of Panorama’s larger revenue clients.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Travel approximately 10-20% of the time to facilitate planning meetings, renewal conversations, client health interventions, and support trainings.</span></li>
</ul>
<p><strong>What We’re Looking For</strong></p>
<p><em><span style="font-weight: 400;">Excellent account management skills</span></em></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">At least 2 years of experience in renewal-oriented account management; demonstrated track record of renewing accounts, upselling accounts, and building client relationships.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excited by initiating and leading commercial conversations leading to renewals and upsells.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven ability at developing account plans, leading strategy for client health interventions, and managing renewal cycles.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven ability to manage a portfolio of up to 50 accounts, prioritizing accounts as necessary and communicating across external stakeholder groups with competing priorities.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to develop strong relationships at the leadership levels of organizations.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent listening, negotiation and presentation skills.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Passion for and commitment to using data to improve student outcomes, particularly addressing issues of equity and access.</span></li>
</ul>
<p><em><span style="font-weight: 400;">Thrives in fast-paced, team-oriented, cross-functional settings</span></em></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven ability to work cross-functionally with project management and sales teams to retain business and drive expansion.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable with ambiguity; flexibility with potential role changes as the team grows. </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to maintain high-quality work and commitments while traveling.</span></li>
</ul>
<p><em><span style="font-weight: 400;">Excited and motivated by key metrics</span></em> </p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven track record of consistently hitting renewal and upsell goals</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excels at rallying a team around goals</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Thinks outside the box to develop ways to hit goals</span></li>
</ul>
<p><em><span style="font-weight: 400;">Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators, and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer.</span></em></p>
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Oct 15th, 2019 05:54AM
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Oct 15th, 2019 05:54AM
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Panorama Education
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|
|
|
private:panoramaed
|
www.panoramaed.com
|
boards.greenhouse.io
|
Oct 13th, 2019 12:00AM
|
Account Manager
|
Open
|
Client Success
|
|
|
|
|
|
Oct 8th, 2019 12:00AM
|
|
<p><strong>About Panorama: </strong></p>
<p><span style="font-weight: 400;">Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving ten million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators collect data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised $45 million from Emerson Collective, YCombinator, Spark Capital, Owl Ventures, SoftTech, and Mark Zuckerberg.</span></p>
<p><span style="font-weight: 400;">Panorama's Client Success team partners with hundreds of school districts and charter networks to take them from "We just signed up for Panorama" to "Panorama helps us improve education for our students in many important ways." With a near-perfect renewal rate, excellent customer satisfaction, and strong year-over-year account growth, our team has set a high bar. Our partners want hands-on support and expertise in bringing Panorama’s product to their districts. That’s where our team comes in.</span></p>
<p><strong>About the Role: </strong></p>
<p><span style="font-weight: 400;">As an Account Manager, you play a central role on the Client Success team, as you are responsible for renewing accounts in our Districts &amp; Schools segment and helping drive revenue growth across your portfolio. Your primary responsibilities include retaining business, sourcing, and closing upsell opportunities and developing relationships with district leaders in districts with 4,000-9,000 students in an assigned territory. These educators operate in political environments that are responsible for educating thousands of children. You must thrive in novel, high-stakes situations that require creativity and big-picture thinking. You will work closely with client buyers and decision-makers including superintendents of school districts and leaders of charter management organizations to ensure that Panorama’s value is being articulated, ultimately leading to successful retention and growth across your accounts.</span></p>
<p><strong>Key Responsibilities</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to Panorama’s excellent renewal rate by owning renewals across a portfolio of 60-80 partner districts (including renewals tied to school board approvals and disparate funding sources). This entails understanding budget cycles and contract options preferred by our clients, including the structure of license fees and timing of renewals.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Increase footprint and business with existing clients, discovering and maturing opportunities to grow Panorama’s business.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Develop account plans and monitor overall account health across your portfolio, intervening and creating/implementing strategies when an account displays signs of risk.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate closely with Customer Success Managers and Implementation Leads to provide outstanding relationship management and function as a strategic partner for a portfolio of Panorama’s larger revenue clients.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Travel approximately 10-20% of the time to facilitate planning meetings, renewal conversations, client health interventions, and support trainings.</span></li>
</ul>
<p><strong>What We’re Looking For</strong></p>
<p><em><span style="font-weight: 400;">Excellent account management skills</span></em></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">At least 2 years of experience in renewal-oriented account management; demonstrated track record of renewing accounts, upselling accounts, and building client relationships.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excited by initiating and leading commercial conversations leading to renewals and upsells.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven ability at developing account plans, leading strategy for client health interventions, and managing renewal cycles.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven ability to manage a portfolio of up to 50 accounts, prioritizing accounts as necessary and communicating across external stakeholder groups with competing priorities.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to develop strong relationships at the leadership levels of organizations.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent listening, negotiation and presentation skills.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Passion for and commitment to using data to improve student outcomes, particularly addressing issues of equity and access.</span></li>
</ul>
<p><em><span style="font-weight: 400;">Thrives in fast-paced, team-oriented, cross-functional settings</span></em></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven ability to work cross-functionally with project management and sales teams to retain business and drive expansion.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable with ambiguity; flexibility with potential role changes as the team grows. </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to maintain high-quality work and commitments while traveling.</span></li>
</ul>
<p><em><span style="font-weight: 400;">Excited and motivated by key metrics</span></em> </p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven track record of consistently hitting renewal and upsell goals</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excels at rallying a team around goals</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Thinks outside the box to develop ways to hit goals</span></li>
</ul>
<p><em><span style="font-weight: 400;">Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators, and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer.</span></em></p>
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Oct 13th, 2019 05:58AM
|
Oct 13th, 2019 05:58AM
|
Panorama Education
|
|
|
|
private:panoramaed
|
www.panoramaed.com
|
boards.greenhouse.io
|
Sep 25th, 2019 12:00AM
|
Account Director
|
Open
|
Client Success
|
|
|
|
|
|
Sep 23rd, 2019 12:00AM
|
|
<p><strong>About Panorama: </strong></p>
<p><span style="font-weight: 400;">Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving ten million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators collect data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised $45 million from Emerson Collective, YCombinator, Spark Capital, Owl Ventures, SoftTech, and Mark Zuckerberg.</span></p>
<p><span style="font-weight: 400;">Panorama's Client Success team partners with hundreds of school districts and charter networks to take them from "We just signed up for Panorama" to "Panorama helps us improve education for our students in many important ways." With a near-perfect renewal rate, excellent customer satisfaction, and strong year-over-year account growth, our team has set a high bar. Our partners want hands-on support and expertise in bringing Panorama’s product to their districts. That’s where our team comes in.</span></p>
<p><strong>About the Role: </strong></p>
<p><span style="font-weight: 400;">As an Account Director, you play a central role on the Client Success team, as you are responsible for renewing accounts in our Districts &amp; Schools segment and helping drive revenue growth across your portfolio. Your primary responsibilities include retaining business, sourcing, and closing upsell opportunities and developing relationships with district leaders in districts with 4,000-9,000 students in an assigned territory. These educators operate in political environments that are responsible for educating thousands of children. You must thrive in novel, high-stakes situations that require creativity and big-picture thinking. You will work closely with client buyers and decision-makers including superintendents of school districts and leaders of charter management organizations to ensure that Panorama’s value is being articulated, ultimately leading to successful retention and growth across your accounts.</span></p>
<p><strong>Key Responsibilities</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to Panorama’s excellent renewal rate by owning renewals across a portfolio of 40-50 partner districts (including renewals tied to school board approvals and disparate funding sources). This entails understanding budget cycles and contract options preferred by our clients, including the structure of license fees and timing of renewals.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Increase footprint and business with existing clients, discovering and maturing opportunities to grow Panorama’s business.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Develop account plans and monitor overall account health across your portfolio, intervening and creating/implementing strategies when an account displays signs of risk.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate closely with Customer Success Managers and Implementation Leads to provide outstanding relationship management and function as a strategic partner for a portfolio of Panorama’s larger revenue clients.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Travel approximately 10-20% of the time to facilitate planning meetings, renewal conversations, client health interventions, and support trainings.</span></li>
</ul>
<p><strong>What We’re Looking For</strong></p>
<p><em><span style="font-weight: 400;">Excellent account management skills</span></em></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">At least 2 years of experience in renewal-oriented account management; demonstrated track record of renewing accounts, upselling accounts, and building client relationships.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excited by initiating and leading commercial conversations leading to renewals and upsells.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven ability at developing account plans, leading strategy for client health interventions, and managing renewal cycles.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven ability to manage a portfolio of up to 50 accounts, prioritizing accounts as necessary and communicating across external stakeholder groups with competing priorities.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to develop strong relationships at the leadership levels of organizations.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent listening, negotiation and presentation skills.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Passion for and commitment to using data to improve student outcomes, particularly addressing issues of equity and access.</span></li>
</ul>
<p><em><span style="font-weight: 400;">Thrives in fast-paced, team-oriented, cross-functional settings</span></em></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven ability to work cross-functionally with project management and sales teams to retain business and drive expansion.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable with ambiguity; flexibility with potential role changes as the team grows. </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to maintain high-quality work and commitments while traveling.</span></li>
</ul>
<p><em><span style="font-weight: 400;">Excited and motivated by key metrics</span></em> </p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven track record of consistently hitting renewal and upsell goals</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excels at rallying a team around goals</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Thinks outside the box to develop ways to hit goals</span></li>
</ul>
<p><em><span style="font-weight: 400;">Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators, and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer.</span></em></p>
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|
Sep 25th, 2019 08:57AM
|
Sep 25th, 2019 08:57AM
|
Panorama Education
|
|
|
|
private:panoramaed
|
www.panoramaed.com
|
boards.greenhouse.io
|
Sep 26th, 2019 12:00AM
|
Account Director
|
Open
|
Client Success
|
|
|
|
|
|
Sep 23rd, 2019 12:00AM
|
|
<p><strong>About Panorama: </strong></p>
<p><span style="font-weight: 400;">Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving ten million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators collect data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised $45 million from Emerson Collective, YCombinator, Spark Capital, Owl Ventures, SoftTech, and Mark Zuckerberg.</span></p>
<p><span style="font-weight: 400;">Panorama's Client Success team partners with hundreds of school districts and charter networks to take them from "We just signed up for Panorama" to "Panorama helps us improve education for our students in many important ways." With a near-perfect renewal rate, excellent customer satisfaction, and strong year-over-year account growth, our team has set a high bar. Our partners want hands-on support and expertise in bringing Panorama’s product to their districts. That’s where our team comes in.</span></p>
<p><strong>About the Role: </strong></p>
<p><span style="font-weight: 400;">As an Account Director, you play a central role on the Client Success team, as you are responsible for renewing accounts in our Districts &amp; Schools segment and helping drive revenue growth across your portfolio. Your primary responsibilities include retaining business, sourcing, and closing upsell opportunities and developing relationships with district leaders in districts with 4,000-9,000 students in an assigned territory. These educators operate in political environments that are responsible for educating thousands of children. You must thrive in novel, high-stakes situations that require creativity and big-picture thinking. You will work closely with client buyers and decision-makers including superintendents of school districts and leaders of charter management organizations to ensure that Panorama’s value is being articulated, ultimately leading to successful retention and growth across your accounts.</span></p>
<p><strong>Key Responsibilities</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to Panorama’s excellent renewal rate by owning renewals across a portfolio of 40-50 partner districts (including renewals tied to school board approvals and disparate funding sources). This entails understanding budget cycles and contract options preferred by our clients, including the structure of license fees and timing of renewals.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Increase footprint and business with existing clients, discovering and maturing opportunities to grow Panorama’s business.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Develop account plans and monitor overall account health across your portfolio, intervening and creating/implementing strategies when an account displays signs of risk.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate closely with Customer Success Managers and Implementation Leads to provide outstanding relationship management and function as a strategic partner for a portfolio of Panorama’s larger revenue clients.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Travel approximately 10-20% of the time to facilitate planning meetings, renewal conversations, client health interventions, and support trainings.</span></li>
</ul>
<p><strong>What We’re Looking For</strong></p>
<p><em><span style="font-weight: 400;">Excellent account management skills</span></em></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">At least 2 years of experience in renewal-oriented account management; demonstrated track record of renewing accounts, upselling accounts, and building client relationships.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excited by initiating and leading commercial conversations leading to renewals and upsells.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven ability at developing account plans, leading strategy for client health interventions, and managing renewal cycles.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven ability to manage a portfolio of up to 50 accounts, prioritizing accounts as necessary and communicating across external stakeholder groups with competing priorities.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to develop strong relationships at the leadership levels of organizations.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent listening, negotiation and presentation skills.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Passion for and commitment to using data to improve student outcomes, particularly addressing issues of equity and access.</span></li>
</ul>
<p><em><span style="font-weight: 400;">Thrives in fast-paced, team-oriented, cross-functional settings</span></em></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven ability to work cross-functionally with project management and sales teams to retain business and drive expansion.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable with ambiguity; flexibility with potential role changes as the team grows. </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to maintain high-quality work and commitments while traveling.</span></li>
</ul>
<p><em><span style="font-weight: 400;">Excited and motivated by key metrics</span></em> </p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven track record of consistently hitting renewal and upsell goals</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excels at rallying a team around goals</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Thinks outside the box to develop ways to hit goals</span></li>
</ul>
<p><em><span style="font-weight: 400;">Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators, and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer.</span></em></p>
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|
|
Sep 26th, 2019 08:07AM
|
Sep 26th, 2019 08:07AM
|
Panorama Education
|
|
|
|
private:panoramaed
|
www.panoramaed.com
|
boards.greenhouse.io
|
Sep 23rd, 2019 12:00AM
|
Account Director
|
Open
|
Client Success
|
|
|
|
|
|
Sep 20th, 2019 12:00AM
|
|
<p><strong>About Panorama: </strong></p>
<p><span style="font-weight: 400;">Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving ten million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators collect data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised $45 million from Emerson Collective, YCombinator, Spark Capital, Owl Ventures, SoftTech, and Mark Zuckerberg.</span></p>
<p><span style="font-weight: 400;">Panorama's Client Success team partners with hundreds of school districts and charter networks to take them from "We just signed up for Panorama" to "Panorama helps us improve education for our students in many important ways." With a near-perfect renewal rate, excellent customer satisfaction, and strong year-over-year account growth, our team has set a high bar. Our partners want hands-on support and expertise in bringing Panorama’s product to their districts. That’s where our team comes in.</span></p>
<p><strong>About the Role: </strong></p>
<p><span style="font-weight: 400;">As an Account Director, you play a central role on the Client Success team, as you are responsible for renewing accounts in our Districts &amp; Schools segment and helping drive revenue growth across your portfolio. Your primary responsibilities include retaining business, sourcing, and closing upsell opportunities and developing relationships with district leaders in districts with 4,000-9,000 students in an assigned territory. These educators operate in political environments that are responsible for educating thousands of children. You must thrive in novel, high-stakes situations that require creativity and big-picture thinking. You will work closely with client buyers and decision-makers including superintendents of school districts and leaders of charter management organizations to ensure that Panorama’s value is being articulated, ultimately leading to successful retention and growth across your accounts.</span></p>
<p><strong>Key Responsibilities</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to Panorama’s excellent renewal rate by owning renewals across a portfolio of 40-50 partner districts (including renewals tied to school board approvals and disparate funding sources). This entails understanding budget cycles and contract options preferred by our clients, including the structure of license fees and timing of renewals.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Increase footprint and business with existing clients, discovering and maturing opportunities to grow Panorama’s business.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Develop account plans and monitor overall account health across your portfolio, intervening and creating/implementing strategies when an account displays signs of risk.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate closely with Customer Success Managers and Implementation Leads to provide outstanding relationship management and function as a strategic partner for a portfolio of Panorama’s larger revenue clients.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Travel approximately 10-20% of the time to facilitate planning meetings, renewal conversations, client health interventions, and support trainings.</span></li>
</ul>
<p><strong>What We’re Looking For</strong></p>
<p><em><span style="font-weight: 400;">Excellent account management skills</span></em></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">At least 2 years of experience in renewal-oriented account management; demonstrated track record of renewing accounts, upselling accounts, and building client relationships.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excited by initiating and leading commercial conversations leading to renewals and upsells.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven ability at developing account plans, leading strategy for client health interventions, and managing renewal cycles.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven ability to manage a portfolio of up to 50 accounts, prioritizing accounts as necessary and communicating across external stakeholder groups with competing priorities.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to develop strong relationships at the leadership levels of organizations.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent listening, negotiation and presentation skills.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Passion for and commitment to using data to improve student outcomes, particularly addressing issues of equity and access.</span></li>
</ul>
<p><em><span style="font-weight: 400;">Thrives in fast-paced, team-oriented, cross-functional settings</span></em></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven ability to work cross-functionally with project management and sales teams to retain business and drive expansion.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable with ambiguity; flexibility with potential role changes as the team grows. </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to maintain high-quality work and commitments while traveling.</span></li>
</ul>
<p><em><span style="font-weight: 400;">Excited and motivated by key metrics</span></em> </p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proven track record of consistently hitting renewal and upsell goals</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excels at rallying a team around goals</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Thinks outside the box to develop ways to hit goals</span></li>
</ul>
<p><em><span style="font-weight: 400;">Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators, and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer.</span></em></p>
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Sep 23rd, 2019 08:17AM
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Sep 23rd, 2019 08:17AM
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Panorama Education
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private:panoramaed
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www.panoramaed.com
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boards.greenhouse.io
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Oct 10th, 2019 12:00AM
|
Client Success Manager
|
Open
|
Client Success
|
|
Boston, MA, United States
|
Boston
|
MA
|
USA
|
Oct 8th, 2019 12:00AM
|
|
<p><strong>About Panorama:</strong></p>
<p><span style="font-weight: 400;">Panorama is on a mission to radically improve student outcomes by helping educators act on data. We're working toward a world where every student has great teachers, great schools, and a great education. Thousands of schools use the Panorama platform as an important tool for improving education through data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama is rapidly growing: today, more than nine million students receive a better education because of Panorama, and we hope to serve many millions more students in the coming years.</span></p>
<p><span style="font-weight: 400;">Panorama’s Client Success team partners with hundreds of school districts and charter networks to take them from "We just signed up for Panorama" to "Panorama has helped us improve education for our students in many important ways.” Our clients want our help in determining how to best structure the implementation and adoption of Panorama to their districts and networks.</span></p>
<p><strong>About the Role:</strong></p>
<p><span style="font-weight: 400;">We're looking for a Client Success Manager to join our growing team and support a portfolio of 30-35 district partnerships with best-in-class service. As a Client Success Manager, you will be a Panorama product expert, supporting clients to ensure satisfaction with our products and their client experience. You will leverage your expertise to support clients from onboarding through ongoing engagement with data. In addition to using Panorama, you’ll make considerable use of Excel, troubleshoot questions using your expert knowledge of Panorama’s products, and work closely with clients to align their needs and the best practices we’ve learned over the years.</span></p>
<p><strong>Key Responsibilities:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Serve as the project manager for 30-35 of our large district clients that use Panorama Student Success, Surveys, and/or Social Emotional Learning Surveys</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Plan for and effectively track progress on projects that cross multiple stakeholder groups </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Execute technical delivery of projects using the Panorama platform and MS Excel</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with an Account Director, Implementation Lead, and other team members to deliver projects on time, error-free, and in alignment with client vision</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Organize and facilitate key virtual client touch points throughout the project lifecycle</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Onboard new clients and provide resources to help them navigate Panorama tools, introduce them to best practices and support them when they face technical challenges, and set up their reports so they can take action to improve their schools and classrooms </span></li>
</ul>
<h4><strong>What We’re Looking For</strong></h4>
<p><em><span style="font-weight: 400;">Experience working with large organizations (districts, corporations, other organizations)</span></em></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">2+ years of previous professional experience in a client services, technology, education, non-profit, or other relevant environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Passion for supporting clients in building systems and structures for using data to improve student outcomes</span></li>
</ul>
<p><em><span style="font-weight: 400;">Stellar project management and collaboration skills</span></em></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Organized and detail-oriented, with a proven ability to create and manage complex project plans on tight deadlines with a high level of accuracy</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Self-starter; capable of working independently and problem-solving on time-sensitive timelines</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Thoughtful and dedicated team member, working collaboratively within your project team and cross-functionally </span></li>
</ul>
<p><em><span style="font-weight: 400;">Strong attention to detail and expert ability to learn new platforms</span></em></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Driven to get every last detail landed; precision is key</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excitement about learning new products, platforms, and environments quickly; comfort with technology and commitment to using it to improve processes</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience using Excel or other technical platforms to clean large data sets</span></li>
</ul>
<p><em><span style="font-weight: 400;">Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators, and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.</span></em></p>
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Oct 10th, 2019 05:11AM
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Oct 10th, 2019 05:11AM
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Panorama Education
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|
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private:panoramaed
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www.panoramaed.com
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boards.greenhouse.io
|
Oct 10th, 2019 12:00AM
|
Senior Software Engineer
|
Open
|
Engineering
|
|
Boston, MA, United States
|
Boston
|
MA
|
USA
|
Oct 8th, 2019 12:00AM
|
|
<p><strong>About Panorama:</strong></p>
<p>Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving ten million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators collect data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised $45 million from Emerson Collective, YCombinator, Spark Capital, Owl Ventures, SoftTech, and Mark Zuckerberg.</p>
<p>Our engineers are changing history way beyond git rebase -i. The engineering team is involved in every step of the product cycle, working closely with many other teams (and our users!) to brainstorm and build solutions to education’s toughest problems. Sure, we have strong technical chops, but we make sure to constantly challenge ourselves and grow. From lunchtime guest talks and weekly <a href="http://engineering.panoramaed.com/our-engineering-book-club/">book clubs</a> to <a href="http://blog.panoramaed.com/panorama-education-hackathon-2014/">hackathons</a> and open-source projects (both <a href="https://github.com/panorama-ed">in the office</a> and <a href="http://www.betaboston.com/news/2015/02/24/like-a-waze-for-the-t-mbta-ninja-lets-bostonians-crowdsource-trouble-on-their-commute/">outside it</a>), we try to improve ourselves as we help schools around the world do the same.</p>
<p><strong>In this role, you will:</strong></p>
<ul>
<li>Work on fascinating and challenging problems, like:</li>
<ul>
<li>Learning recommendation engines that correlate educator data with community-generated content.</li>
<li>Optical mark recognition infrastructure capable of processing millions of sheets of paper per day.</li>
<li>Novel data visualizations that uncover insights from school districts’ dizzying variety of data sets.</li>
</ul>
<li>Design, write, test, review, debug, deploy, and occasionally be frustrated by code.</li>
<li>Never put developer ease or convenience over making a difference to the millions of students we serve.</li>
</ul>
<p><strong>Our ideal candidate:</strong></p>
<ul>
<li>Loves to learn and be challenged.</li>
<li>Is a strong coder in any language (we primarily use Ruby and JavaScript, but it’s okay if you haven’t—see the previous bullet point).</li>
<li>Has significant experience with web app development and deployment—Unix and testing and uptime, oh my!</li>
<li>Is a great communicator and collaborator. We’re a close-knit team! Check out our blog: http://engineering.panoramaed.com/</li>
</ul>
<p><em>Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer. </em></p>
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|
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|
|
Oct 10th, 2019 05:11AM
|
Oct 10th, 2019 05:11AM
|
Panorama Education
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|
private:panoramaed
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www.panoramaed.com
|
boards.greenhouse.io
|
Oct 10th, 2019 12:00AM
|
Product Marketing Manager
|
Open
|
Outreach
|
|
Boston, MA, United States
|
Boston
|
MA
|
USA
|
Oct 8th, 2019 12:00AM
|
|
<p><strong>About Panorama:</strong></p>
<p>Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education.</p>
<p>Today, 900 school systems serving ten million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators collect data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised $45 million from Emerson Collective, YCombinator, Spark Capital, Owl Ventures, SoftTech, and Mark Zuckerberg.</p>
<p><strong>About the Role:</strong></p>
<p><span style="font-weight: 400;">Panorama’s Marketing team is essential to making Panorama the leading and fastest-growing Education Technology company. We are looking for a Product Marketing Manager to join our Marketing team. At Panorama Education, Product Marketing plays a critical role in bringing our products to market: equipping the Sales team with collateral and helping them articulate the Panorama story to school and district leaders and helping marketing create compelling campaigns that attract prospects and expand our market.</span></p>
<p><strong>What We Are Looking For</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">3+ years of marketing experience (with 2+ in product marketing) in Software / SaaS companies (or comparable experience)</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience with mid-stage, hypergrowth startups a plus </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Interest in a market-facing role (e.g. delivering presentations to customers and prospects, conducting competitor analysis and market research)</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in building product positioning and messaging and keeping it up to date as product evolves</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in researching and developing of buyer personas and adapting the messaging to their needs</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent people and project management skills. A team player that effectively works cross-functionally and with school district leaders</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Outstanding written communication skills with attention to detail and good public speaker, comfortable in front of an audience </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Familiar with marketing tech stack such as Hubspot, Salesforce and Google Analytics</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excitement and appreciation for working toward the important, impactful mission of improving K-12 education</span></li>
</ul>
<p><em><span style="font-weight: 400;">Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such we are an Equal Opportunity Employer. </span></em></p>
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|
|
|
|
Oct 10th, 2019 05:11AM
|
Oct 10th, 2019 05:11AM
|
Panorama Education
|
|
|
|
private:panoramaed
|
www.panoramaed.com
|
boards.greenhouse.io
|
Oct 13th, 2019 12:00AM
|
Client Success Manager
|
Open
|
Client Success
|
|
Boston, MA, United States
|
Boston
|
MA
|
USA
|
Oct 8th, 2019 12:00AM
|
|
<p><strong>About Panorama:</strong></p>
<p><span style="font-weight: 400;">Panorama is on a mission to radically improve student outcomes by helping educators act on data. We're working toward a world where every student has great teachers, great schools, and a great education. Thousands of schools use the Panorama platform as an important tool for improving education through data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama is rapidly growing: today, more than nine million students receive a better education because of Panorama, and we hope to serve many millions more students in the coming years.</span></p>
<p><span style="font-weight: 400;">Panorama’s Client Success team partners with hundreds of school districts and charter networks to take them from "We just signed up for Panorama" to "Panorama has helped us improve education for our students in many important ways.” Our clients want our help in determining how to best structure the implementation and adoption of Panorama to their districts and networks.</span></p>
<p><strong>About the Role:</strong></p>
<p><span style="font-weight: 400;">We're looking for a Client Success Manager to join our growing team and support a portfolio of 30-35 district partnerships with best-in-class service. As a Client Success Manager, you will be a Panorama product expert, supporting clients to ensure satisfaction with our products and their client experience. You will leverage your expertise to support clients from onboarding through ongoing engagement with data. In addition to using Panorama, you’ll make considerable use of Excel, troubleshoot questions using your expert knowledge of Panorama’s products, and work closely with clients to align their needs and the best practices we’ve learned over the years.</span></p>
<p><strong>Key Responsibilities:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Serve as the project manager for 30-35 of our large district clients that use Panorama Student Success, Surveys, and/or Social Emotional Learning Surveys</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Plan for and effectively track progress on projects that cross multiple stakeholder groups </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Execute technical delivery of projects using the Panorama platform and MS Excel</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with an Account Director, Implementation Lead, and other team members to deliver projects on time, error-free, and in alignment with client vision</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Organize and facilitate key virtual client touch points throughout the project lifecycle</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Onboard new clients and provide resources to help them navigate Panorama tools, introduce them to best practices and support them when they face technical challenges, and set up their reports so they can take action to improve their schools and classrooms </span></li>
</ul>
<h4><strong>What We’re Looking For</strong></h4>
<p><em><span style="font-weight: 400;">Experience working with large organizations (districts, corporations, other organizations)</span></em></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">2+ years of previous professional experience in a client services, technology, education, non-profit, or other relevant environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Passion for supporting clients in building systems and structures for using data to improve student outcomes</span></li>
</ul>
<p><em><span style="font-weight: 400;">Stellar project management and collaboration skills</span></em></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Organized and detail-oriented, with a proven ability to create and manage complex project plans on tight deadlines with a high level of accuracy</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Self-starter; capable of working independently and problem-solving on time-sensitive timelines</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Thoughtful and dedicated team member, working collaboratively within your project team and cross-functionally </span></li>
</ul>
<p><em><span style="font-weight: 400;">Strong attention to detail and expert ability to learn new platforms</span></em></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Driven to get every last detail landed; precision is key</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excitement about learning new products, platforms, and environments quickly; comfort with technology and commitment to using it to improve processes</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience using Excel or other technical platforms to clean large data sets</span></li>
</ul>
<p><em><span style="font-weight: 400;">Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators, and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.</span></em></p>
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|
|
|
|
Oct 13th, 2019 05:58AM
|
Oct 13th, 2019 05:58AM
|
Panorama Education
|
|
|
|
private:panoramaed
|
www.panoramaed.com
|
boards.greenhouse.io
|
Oct 13th, 2019 12:00AM
|
Client Success Manager, Large
|
Open
|
Client Success
|
|
Boston, MA, United States
|
Boston
|
MA
|
USA
|
Oct 8th, 2019 12:00AM
|
|
<p><strong>About Panorama:</strong></p>
<p>Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving ten million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators collect data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised $45 million from Emerson Collective, YCombinator, Spark Capital, Owl Ventures, SoftTech, and Mark Zuckerberg.</p>
<p><span style="font-weight: 400;">Panorama’s Client Success team partners with hundreds of school districts and charter networks to take them from "We just signed up for Panorama" to "Panorama has helped us improve education for our students in many important ways.” Our largest clients want hands-on strategic and technical support bringing Panorama’s product to their districts. That’s where our Strategic Engagements team comes in. </span></p>
<p><strong>About the Role:</strong></p>
<p><span style="font-weight: 400;">We're looking for a Client Success Manager to join our growing team and support a portfolio of 10-12 of Panorama’s largest state and district partnerships with best-in-class service. As a Client Success Manager, you will be a Panorama product expert, supporting clients to ensure satisfaction with our products and renewals of our contracts. You will leverage your expertise to support clients from onboarding through ongoing engagement with data. In addition to using Panorama, you’ll make considerable use of Excel, troubleshoot questions using your expert knowledge of Panorama’s products, and create and share custom resources to ensure success for all of Panorama’s partners.</span></p>
<p><strong>Key Responsibilities:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Serve as the project manager for 10-12 of our largest and most visible clients that use Panorama Student Success, Surveys, and/or Social Emotional Learning Surveys; see examples of how this work has come to life for </span><a href="https://www.panoramaed.com/resources/fresno"><span style="font-weight: 400;">Fresno</span></a><span style="font-weight: 400;">, </span><a href="http://www.ride.ri.gov/InformationAccountability/RIEducationData/SurveyWorks.aspx"><span style="font-weight: 400;">RIDE</span></a><span style="font-weight: 400;">, and </span><a href="https://thehub.dallasisd.org/2015/05/28/district-releases-results-from-inaugural-student-perception-survey/"><span style="font-weight: 400;">Dallas ISD</span></a></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Plan for and effectively track progress on complex projects that cross multiple stakeholder groups and focus on different project components through the course of the year</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Design and deliver highly complex technical projects utilizing the Panorama platform and other tools such as Excel </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with an Account Director, Implementation Lead, and other team members to deliver projects on time and error-free and maintain our high renewal rates</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Organize and facilitate weekly or bi-weekly project check-ins through conference or video calls with 10-12 clients.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Onboard new clients and provide resources to help them navigate Panorama tools, introduce them to best practices and support them when they face technical challenges, and set up their reports so they can take action to improve their schools and classrooms </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Create custom resources and tools using PowerPoint, Pages, or Excel to ensure that clients effectively use Panorama’s tools</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Travel ~1x per month to attend onsite client meetings, trainings, and executive level presentations</span></li>
</ul>
<h4><strong>What We’re Looking For</strong></h4>
<p><em><span style="font-weight: 400;">Experience with large districts and organizations</span></em></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">2+ years of previous professional experience in a technology, education, research or non-profit environment; candidates with fewer years of experience would be considered if highly relevant</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated ability to communicate, present and influence credibly at all levels of an organization (experience at the superintendent and board levels preferred)</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Passion for supporting clients in building systems and structures for using data to improve student outcomes</span></li>
</ul>
<p><em><span style="font-weight: 400;">Stellar project management and collaboration skills</span></em></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Organized and detail-oriented, with a proven ability to create and manage complex project plans on tight deadlines with a high level of accuracy</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Self-starter; capable of working independently and problem-solving on time-sensitive timelines</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Thoughtful and dedicated team member, working collaboratively within the Strategic Engagements team and cross-functionally </span></li>
</ul>
<p><em><span style="font-weight: 400;">Strong attention to detail and expert ability to learn new platforms</span></em></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Driven to get every last detail landed; precision is key</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Expert knowledge using Excel and other technical platforms to clean and analyze large data sets</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excitement about learning new products, platforms, and environments quickly; comfort with technology and commitment to using it to improve processes</span></li>
</ul>
<p><em><span style="font-weight: 400;">Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators, and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.</span></em></p>
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Oct 13th, 2019 05:58AM
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Oct 13th, 2019 05:58AM
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Panorama Education
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