|
private:patlive
|
https://www.glassdoor.com?employer_id=472679
|
Mar 30th, 2021 12:00AM
|
Open
|
Open
|
PATLive
|
Team Lead
|
Tallahassee, FL
|
|
Great flexibility and a company that cares
|
|
I've been with PATLive for almost 2 years and in this time, I've gained some great customer service skills to better myself in the future. The company takes great pride in their customer service level and are always putting out new training courses to refresh your training. Working remotely started out slightly challenging, but they have a good team that helps with technical issues to keep things running smoothly.
|
Calls can be a little repetitive as a new hire, however as you climb the ranks (which can happen very quickly), the calls become more varied and interesting.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
4.0
|
5.0
|
|
472679
|
Open
|
A little more communication from the higher-ups never hurts.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
|
|
|
Mar 30th, 2021 06:46PM
|
Mar 30th, 2021 06:46PM
|
PATLive
|
Telecommunications
|
|
|
private:patlive
|
https://www.glassdoor.com?employer_id=472679
|
Mar 18th, 2021 12:00AM
|
Open
|
Open
|
PATLive
|
Human Resources Generalist
|
Tallahassee, FL
|
|
Great Company
|
|
PATLive has allowed me to grow in my career and is actively providing me the stepping stones for my future goals. I enjoy being able to work from home while still feeling connected to my coworkers through various digital platforms. I know that I am supported and can ask questions without being belittled or looked down upon.
|
Currently have to live in Florida or Georgia even though working remotely.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
4.0
|
5.0
|
5.0
|
|
472679
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
|
|
|
Mar 30th, 2021 06:46PM
|
Mar 30th, 2021 06:46PM
|
PATLive
|
Telecommunications
|
|
|
private:patlive
|
https://www.glassdoor.com?employer_id=472679
|
Mar 12th, 2021 12:00AM
|
Open
|
Open
|
PATLive
|
Call Agent
|
|
|
Inbound and outbound calls
|
|
Very easy job , not a lot of calls
|
don’t give a heads up when our contract ends
|
1.0
|
POSITIVE
|
-1.0
|
NEGATIVE
|
0.0
|
NO_OPINION
|
0.0
|
3.0
|
0.0
|
0.0
|
2.0
|
2.0
|
0.0
|
|
472679
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
|
|
|
Mar 30th, 2021 06:46PM
|
Mar 30th, 2021 06:46PM
|
PATLive
|
Telecommunications
|
|
|
private:patlive
|
https://www.glassdoor.com?employer_id=472679
|
Mar 1st, 2021 12:00AM
|
Open
|
Open
|
PATLive
|
Live Receptionist II
|
Tallahassee, FL
|
|
Decent
|
|
flexible hours, friendly enviornment, scripted
|
the callers were irritating and some companies were scams
|
|
|
|
|
|
|
0.0
|
4.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
|
472679
|
Open
|
|
0.0
|
[]
|
PART_TIME
|
No
|
No
|
|
0.0
|
|
|
|
Mar 30th, 2021 06:46PM
|
Mar 30th, 2021 06:46PM
|
PATLive
|
Telecommunications
|
|
|
private:patlive
|
https://www.glassdoor.com?employer_id=472679
|
Feb 24th, 2021 12:00AM
|
Open
|
Open
|
PATLive
|
|
Tallahassee, FL
|
|
Positive Work Enviroment
|
|
*Employee empowerment
*Incentives to motive employees
*Room to grow within the company
*Good benefits and pay
*Pleasant work environment
*Encouragement and support provided to workforce
*Flexible scheduling
|
There are limited in person meetings.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
1.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
|
472679
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
9.0
|
|
|
|
Mar 30th, 2021 06:46PM
|
Mar 30th, 2021 06:46PM
|
PATLive
|
Telecommunications
|
|
|
private:patlive
|
https://www.glassdoor.com?employer_id=472679
|
Feb 14th, 2021 12:00AM
|
Open
|
Open
|
PATLive
|
Customer Service Representative (CSR)
|
|
|
A failure to communicate.
|
|
Straight forward job taking calls from people with questions and concerns about Covid-19.
|
Poor communication at all levels. I was furloughed from my previous job saw on Facebook about PatLive hiring. During the interview it was made clear that this was a contractor position and the job could end at anytime with no notice, and that employees could leave without no notice. Well, my job called me back and I email my supervisor, HR, even the director of the virtual call center that I can continue working for PatLive on my days off from the job I called back too, you know, since that job offers awesome benefits. Never got a response. So I sent email that I was leaving Patlive. Got a email a week and a half later asking why I left, and upset that I gave no notice.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
|
|
0.0
|
2.0
|
1.0
|
2.0
|
1.0
|
1.0
|
1.0
|
|
472679
|
Open
|
I know PatLive was hiring like crazy since Florida Department of Health contracted them to take calls from people with concerns about PatLive, but show a little professionalism and less greed trying to hire as many customer care reps as possible to get those government dollars per phone call.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
1.0
|
|
|
|
Mar 30th, 2021 06:46PM
|
Mar 30th, 2021 06:46PM
|
PATLive
|
Telecommunications
|
|
|
private:patlive
|
https://www.glassdoor.com?employer_id=472679
|
Feb 2nd, 2021 12:00AM
|
Open
|
Open
|
PATLive
|
Customer Service Agent (CSA)
|
Tallahassee, FL
|
|
Working at PATLive
|
|
Since starting at PATLive, I have met some wonderful people and gained some great skills in addition to the skill I already had!
|
I miss working side by side with my coworkers and management.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
1.0
|
4.0
|
5.0
|
5.0
|
4.0
|
4.0
|
5.0
|
|
472679
|
Open
|
|
0.0
|
[]
|
PART_TIME
|
No
|
Yes
|
|
0.0
|
|
|
|
Mar 30th, 2021 06:46PM
|
Mar 30th, 2021 06:46PM
|
PATLive
|
Telecommunications
|
|
|
private:patlive
|
https://www.glassdoor.com?employer_id=472679
|
Jan 27th, 2021 12:00AM
|
Open
|
Open
|
PATLive
|
Customer Service
|
Tallahassee, FL
|
|
Great company, great culture!
|
|
- Clear expectations are provided by management
- Excellence is expected and you are rewarded for going above and beyond
- Every employee receives an opportunity to grow and learn more about the company
- Organized and fun work environment
- Exceptional team of people you get to work with
- We work hard and laugh often
- Working from home provides an amazing work life balance
|
- Growth opportunities are present and management cares about your professional growth, however there is not a structured program in place to help employees in this area. However, if you make it known this is something you are looking for management will provide the resources, help you take on new challenges, and projects as well as point you in the right direction.
- PATLive is an incubator of talent and can benefit from a Shadowing, Mentorship, and/or Internship program.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
1.0
|
5.0
|
5.0
|
5.0
|
4.0
|
5.0
|
5.0
|
|
472679
|
Open
|
I am proud to work at PATLive and am excited to see where we are headed! We have an amazing group of employees who make the magic happen behind the scenes. If we can continue to engage them and make work meaningful we are definitely headed in the right direction!
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
6.0
|
|
|
|
Mar 30th, 2021 06:46PM
|
Mar 30th, 2021 06:46PM
|
PATLive
|
Telecommunications
|
|
|
private:patlive
|
https://www.glassdoor.com?employer_id=472679
|
Jan 21st, 2021 12:00AM
|
Open
|
Open
|
PATLive
|
Live Receptionist I
|
|
|
Great
|
|
They really care about their agents always was there when I needed some extra help.
|
The call volume is a lot
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
4.0
|
5.0
|
3.0
|
5.0
|
5.0
|
|
472679
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
Mar 30th, 2021 06:46PM
|
Mar 30th, 2021 06:46PM
|
PATLive
|
Telecommunications
|
|
|
private:patlive
|
https://www.glassdoor.com?employer_id=472679
|
Jan 5th, 2021 12:00AM
|
Open
|
Open
|
PATLive
|
Agent
|
Orlando, FL
|
|
culture / company
|
|
great support, communication, good training , flexible
|
not many that come to mind
|
1.0
|
POSITIVE
|
|
|
|
|
0.0
|
5.0
|
5.0
|
4.0
|
3.0
|
3.0
|
4.0
|
|
472679
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
1.0
|
|
|
|
Mar 30th, 2021 06:46PM
|
Mar 30th, 2021 06:46PM
|
PATLive
|
Telecommunications
|
|