|
private:pillarhotelsandresorts
|
https://www.glassdoor.com?employer_id=388807
|
May 3rd, 2017 12:00AM
|
Open
|
Open
|
Pillar Hotels and Resorts
|
General Manager
|
|
|
General Manager
|
|
Tremendous corporate support and good benefits. Fun working environment with emphasis on employee appreciation.
|
Massive reporting procedures and deadlines with little advance notice at times.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
4.0
|
5.0
|
5.0
|
5.0
|
4.0
|
5.0
|
|
388807
|
Open
|
Continue listening and reacting to suggestions from employees and managers in the field.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
Apr 1st, 2021 09:06PM
|
Apr 1st, 2021 09:06PM
|
Pillar Hotels and Resorts
|
|
|
|
private:pillarhotelsandresorts
|
https://www.glassdoor.com?employer_id=388807
|
Mar 22nd, 2017 12:00AM
|
Open
|
Open
|
Pillar Hotels and Resorts
|
Task Force General Manager
|
Irving, TX
|
|
First supervisor I had was great.
|
|
Second supervisor 6 months later, not so great.
|
Being a Task Force Manager is a thankless job and went into the position knowing this upfront, but you think your supervisor would be understanding.
|
-1.0
|
NEGATIVE
|
0.0
|
NEUTRAL
|
0.0
|
NO_OPINION
|
2.0
|
1.0
|
1.0
|
3.0
|
3.0
|
5.0
|
1.0
|
|
388807
|
Open
|
I would recommend an exit interview process for any employee who leaves for any reason.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
Apr 1st, 2021 09:06PM
|
Apr 1st, 2021 09:06PM
|
Pillar Hotels and Resorts
|
|
|
|
private:pillarhotelsandresorts
|
https://www.glassdoor.com?employer_id=388807
|
Sep 2nd, 2016 12:00AM
|
Open
|
Open
|
Pillar Hotels and Resorts
|
General Manager
|
Nashville, TN
|
|
General Manager
|
|
Original Area manager was very helpful and was always there at any time to assist with difficult situations. Given choices to determine hiring and terminating associates.
|
Once original hiring area manager left it was obvious that the days of many associates was numbered. Refusal of corporate to put money into renovating failing areas of the property led to negative guest scores but the GM was held accountable anyway.
|
-1.0
|
NEGATIVE
|
0.0
|
NEUTRAL
|
0.0
|
NO_OPINION
|
5.0
|
2.0
|
1.0
|
2.0
|
2.0
|
2.0
|
1.0
|
|
388807
|
Open
|
Hotel was taken over by the bank due to hotel franchise not putting the money into the property and they defaulted on their franchise. New owners and under a new flag.
|
0.0
|
[]
|
|
No
|
No
|
|
0.0
|
|
|
|
Apr 1st, 2021 09:06PM
|
Apr 1st, 2021 09:06PM
|
Pillar Hotels and Resorts
|
|
|
|
private:pillarhotelsandresorts
|
https://www.glassdoor.com?employer_id=388807
|
Aug 18th, 2016 12:00AM
|
Open
|
Open
|
Pillar Hotels and Resorts
|
General Manager
|
Minneapolis, MN
|
|
I hear its only getting worse since I left 2 years ago!
|
|
When I was working they had a good health care plan and bonus plan. I hear this is not the case any longer though.
|
Asked for a pay raise after a male colleague at smaller hotel, in a smaller town was hired at 7k more a year then what I was making after 6 years with the company. Consistent 5% increases year over year due to excellent performance, recruited for, trained and managed our manager in training program, was a new GM trainer and a train the trainer, exceptionally high GSS with no reno done on hotel in over 8 years. Not only did it take me whispering EECO claim of gender inequality to get someone to finally listen when I asked for raise to match the buffoon who walked off the job after 3 months but but then I was told A. I should have negotiated my starting wage ( I did and I they only met me in the middle) B. I was told the taxes were higher in state (right over the border) then mine, mind you my hotel had the name of a major city in the title so no I don't think so, C. I had an AGM and he didn't, I worked without an AGM for 4 years until I got one and it was only because I was training for the company so much. Begrudging they company agreed to only match this persons salary and no more. I was humiliated after years of hard work and going the extra mile. Also no renovation but expected us to meet new brand guidelines when our hotel was outdated by several years but they wasn't an excuse enough to not meeting the guidelines. Asking for rate increases for accounts YOY when they weren't putting money back into our hotels for the guest made it difficult to retain accounts. Bonus program use to be great but they changed it every year making it hard and harder again putting no money back into the properties to help management.
|
-1.0
|
NEGATIVE
|
|
|
-1.0
|
DISAPPROVE
|
6.0
|
2.0
|
2.0
|
2.0
|
3.0
|
1.0
|
1.0
|
|
388807
|
Open
|
Simple: Put money and training in to your employees and guests (hotels) to retain. Also treat your hard working and loyal employees BETTER! Leaving was the best thing I ever did for my health and sanity. Stop reshuffling they same corporate people into positions and paying them higher salaries while you managers and hourly staff make low pay.
|
0.0
|
[]
|
|
No
|
No
|
|
0.0
|
|
|
|
Apr 1st, 2021 09:06PM
|
Apr 1st, 2021 09:06PM
|
Pillar Hotels and Resorts
|
|
|
|
private:pillarhotelsandresorts
|
https://www.glassdoor.com?employer_id=388807
|
Jun 9th, 2016 12:00AM
|
Open
|
Open
|
Pillar Hotels and Resorts
|
|
Fort Worth, TX
|
|
Sales Manager
|
|
Great co-workers, good benefits, very nice hotel properties. The one that I worked on in particular was very well taken care of and it was obvious that the owners invested a lot of money into it.
|
Pay wasn't great, and with the exception of the corporate office, the on-site upper management was lousy. They were not leaders they only knew how to be bossy and even worse they were not willing to create a culture of collaboration and motivation among the many different departments of the hotel.
|
-1.0
|
NEGATIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
1.0
|
2.0
|
3.0
|
2.0
|
4.0
|
4.0
|
2.0
|
|
388807
|
Open
|
You need people who are not only good at managing but also good at leadership.
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": null, "__typename": "EmployerResponse", "originalLanguageId": null, "id": 943251, "responseDateTime": "2016-06-10T07:58:03.447", "translationMethod": null, "response": "Thank you for your feedback. We take your constructive feedback very seriously. I agree, good leaders must provide a motivating, collaborative culture.", "responseOriginal": null, "countNotHelpful": 0}]
|
|
No
|
No
|
|
2.0
|
|
|
|
Apr 1st, 2021 09:06PM
|
Apr 1st, 2021 09:06PM
|
Pillar Hotels and Resorts
|
|
|
|
private:pillarhotelsandresorts
|
https://www.glassdoor.com?employer_id=388807
|
Jun 1st, 2016 12:00AM
|
Open
|
Open
|
Pillar Hotels and Resorts
|
|
|
|
General Manager
|
|
Great corporate support from all directions
|
There is a bit of a push and pull when money is involved
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
1.0
|
4.0
|
3.0
|
5.0
|
3.0
|
4.0
|
4.0
|
|
388807
|
Open
|
|
0.0
|
[]
|
|
No
|
No
|
|
4.0
|
|
|
|
Apr 1st, 2021 09:06PM
|
Apr 1st, 2021 09:06PM
|
Pillar Hotels and Resorts
|
|
|
|
private:pillarhotelsandresorts
|
https://www.glassdoor.com?employer_id=388807
|
Feb 5th, 2016 12:00AM
|
Open
|
Open
|
Pillar Hotels and Resorts
|
|
|
|
Avoid working for this company!
|
|
They had a good vision but that was it. Never followed through with that vision!
|
A culture was trying to be created at property level but when you have a regional that comes in and brings random women with him it leads other staff members to think differently about the company. Regional would also make snide little remarks and cause an uproar causing more work that needed to be done then before.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
0.0
|
NO_OPINION
|
8.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
|
388807
|
Open
|
Make sure you are leading by example from the very top to the lowest level!
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
1.0
|
|
|
|
Apr 1st, 2021 09:06PM
|
Apr 1st, 2021 09:06PM
|
Pillar Hotels and Resorts
|
|
|
|
private:pillarhotelsandresorts
|
https://www.glassdoor.com?employer_id=388807
|
Dec 21st, 2015 12:00AM
|
Open
|
Open
|
Pillar Hotels and Resorts
|
Sales Coordinator
|
Hattiesburg, MS
|
|
Great company for those with aspirations to move up in the hospitality industry.
|
|
Pillar is college-student friendly. They have always been flexible with my school schedule. I have been with Pillar for almost three years now. All of the managers I have encountered have been more than willing to train me in all departments of the hotel. Corporate manager are not out of reach. They are easily accessible and always willing to help. Pillar is also very big on in-house promotions.
|
My only con with Pillar would be property level training. I'm not sure if proper training procedures are not being enforced at the property level, but it's not as organized as I think it could be.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
|
|
1.0
|
5.0
|
4.0
|
5.0
|
5.0
|
4.0
|
5.0
|
|
388807
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
4.0
|
|
|
|
Apr 1st, 2021 09:06PM
|
Apr 1st, 2021 09:06PM
|
Pillar Hotels and Resorts
|
|
|
|
private:pillarhotelsandresorts
|
https://www.glassdoor.com?employer_id=388807
|
Dec 16th, 2015 12:00AM
|
Open
|
Open
|
Pillar Hotels and Resorts
|
Assistant General Manager
|
Gurnee, IL
|
|
Love Pillar and their Hotels!
|
|
Pillar Hotels is a family. From the top down and bottom up, everyone with the company is amazing! There is a tremendous amount of support from everyone and no one slacks! The team here is one of the best I've ever worked with out of the 4 Hospitality Management Companies and 5 hotels I've worked at since I got into this business.
|
Being the new manager is not easy because everyone is already so close and relationships have already been built.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
|
388807
|
Open
|
|
0.0
|
[]
|
|
No
|
Yes
|
|
0.0
|
|
|
|
Apr 1st, 2021 09:06PM
|
Apr 1st, 2021 09:06PM
|
Pillar Hotels and Resorts
|
|
|
|
private:pillarhotelsandresorts
|
https://www.glassdoor.com?employer_id=388807
|
Dec 10th, 2015 12:00AM
|
Open
|
Open
|
Pillar Hotels and Resorts
|
Assistant General Manager
|
South Houston, TX
|
|
Assistant General Manager
|
|
The company it's self.
The opportunities they offer.
The culture that they offer makes you feel like you are apart of an elite group I love it.
The benefits.
And the growth is an option for anyone of the staff members if they work hard for it.
|
The only con is wishing we had a big company holiday party, just to meet with all the other elite Managment team members =)
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
|
388807
|
Open
|
In the process of training for GM and it's looking great.
I've seen and promoted housekeeping staff to front desk and one to a supervisor. Always looking to pull staff up from with in the company.
|
0.0
|
[]
|
|
No
|
Yes
|
|
0.0
|
|
|
|
Apr 1st, 2021 09:06PM
|
Apr 1st, 2021 09:06PM
|
Pillar Hotels and Resorts
|
|
|