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private:priv_clairesstores
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production-webstore-claires.demandware.net
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Jun 18th, 2020 12:00AM
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20%
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1.0
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5.0
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Open
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Very poor service.
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Lousy I have not received the items due to terrible delivery services.
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Yes
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production-webstore-claires.demandware.net
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Jan 25th, 2023 06:35PM
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Apr 14th, 2024 08:33PM
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Claire's
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Consumer Services
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General Retailers
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private:priv_clairesstores
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production-webstore-claires.demandware.net
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Jun 9th, 2020 12:00AM
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100%
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5.0
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5.0
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Open
|
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My in-store and online experiences have been top notch and their customer service is great, although they only have 1 or 2 staff members in store, which can be annoying. My delivery and click and collect experiences are always fast and easy too.
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Yes
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production-webstore-claires.demandware.net
|
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Jan 25th, 2023 06:35PM
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Apr 14th, 2024 08:33PM
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Claire's
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Consumer Services
|
General Retailers
|
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private:priv_clairesstores
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production-webstore-claires.demandware.net
|
Apr 21st, 2020 12:00AM
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20%
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1.0
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5.0
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Open
|
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This is old but...Terrible customer service and store visit. Said order was available at store when I went she could not find it. I wasted a total of an hour drive and over a half hour in the store. The employee was sitting on a stool playing on her phone when I entered the store. The whole back of the store had merchandise all over the floor for maybe a reset but you could not even walk.
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Marcy Klopp
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Yes
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production-webstore-claires.demandware.net
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Apr 21st, 2020 06:43PM
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Apr 14th, 2024 08:33PM
|
Claire's
|
Consumer Services
|
General Retailers
|
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private:priv_clairesstores
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production-webstore-claires.demandware.net
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Mar 31st, 2020 12:00AM
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100%
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5.0
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5.0
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Open
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Professional and courteous. Thank you!
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Professional and courteous. Thank you!
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Yes
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production-webstore-claires.demandware.net
|
|
Apr 1st, 2020 03:23PM
|
Apr 14th, 2024 08:33PM
|
Claire's
|
Consumer Services
|
General Retailers
|
|
private:priv_clairesstores
|
production-webstore-claires.demandware.net
|
Jan 18th, 2020 12:00AM
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20%
|
1.0
|
5.0
|
Open
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Never received product
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So I ordered the sweater on 12/2/19 to be delivered to the local store near me, then I sent a message on 12/9/19 asking when I should expect the sweater. I got a response that said they were unable to track orders shipped to stores so I would have to just wait. Then on 12/13/19 I received a gift card card for $10 without any explanation whatsoever. So I’m assuming it’s never coming. So basically I paid $13.49 for a sweater, got a $10 gift card without a reason and ended up paying more for a different Christmas sweater (with rush shipping) for the party I had to attend on 12/20/20 which should have been more than enough time for the original sweater to get there. Just very annoying. I haven’t used the gift card yet because I really just want a full refund and I basically just gave Claire’s money to not get the product I wanted and be really inconvenienced during a time when I have enough things to keep track of. I used to go to Claire’s all the time but honestly just feel very bitter about the a whole thing still and all the scrambling I had to do to be ready for the event.
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Rachel Elliott
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Yes
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production-webstore-claires.demandware.net
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Jan 19th, 2020 06:17PM
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Apr 14th, 2024 08:33PM
|
Claire's
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Consumer Services
|
General Retailers
|
|
private:priv_clairesstores
|
production-webstore-claires.demandware.net
|
Jan 15th, 2020 12:00AM
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20%
|
1.0
|
5.0
|
Open
|
|
We ordered this item twice and never received! As a first time online buyer, I'm very disappointed!
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Sharon De Loss
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Yes
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production-webstore-claires.demandware.net
|
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Jan 15th, 2020 10:09PM
|
Apr 14th, 2024 08:33PM
|
Claire's
|
Consumer Services
|
General Retailers
|
|
private:priv_clairesstores
|
production-webstore-claires.demandware.net
|
Jan 13th, 2020 12:00AM
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20%
|
1.0
|
5.0
|
Open
|
The quality of the product was poor and the shipping time was ridiculous. I
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Poor service
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Yes
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production-webstore-claires.demandware.net
|
|
Jan 14th, 2020 03:15PM
|
Apr 14th, 2024 08:33PM
|
Claire's
|
Consumer Services
|
General Retailers
|
|
private:priv_clairesstores
|
production-webstore-claires.demandware.net
|
Jan 13th, 2020 12:00AM
|
100%
|
5.0
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5.0
|
Open
|
Recommend it
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Great product wonderful price fast delivery
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Katie Proctor
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Yes
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production-webstore-claires.demandware.net
|
|
Jan 14th, 2020 03:15PM
|
Apr 14th, 2024 08:33PM
|
Claire's
|
Consumer Services
|
General Retailers
|
|
private:priv_clairesstores
|
production-webstore-claires.demandware.net
|
Jan 13th, 2020 12:00AM
|
20%
|
1.0
|
5.0
|
Open
|
|
horrible, the employees did not know how to work the register, this lady who does the ear piercing was rude and couldn't work the register. I had to let other people go in front of me because they couldn't figure out a simple transaction. Both registers should have been open. I went behind the counter to help the employee and you couldn't even read the monitor on the screen it was so dark and old. She kept wiping her classes and it was the screen that was horrible. I don't even want to give one star, it's no stars.
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Jackie Pineda
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Yes
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production-webstore-claires.demandware.net
|
|
Jan 14th, 2020 03:15PM
|
Apr 14th, 2024 08:33PM
|
Claire's
|
Consumer Services
|
General Retailers
|
|
private:priv_clairesstores
|
production-webstore-claires.demandware.net
|
Jan 13th, 2020 12:00AM
|
80%
|
4.0
|
5.0
|
Open
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Good communication about delayed package
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Good communication that package would be delayed. Thank you for notifying me immediately. It offset the minor stress of the package being delayed.
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ALLISON DREBLOW
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Yes
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production-webstore-claires.demandware.net
|
|
Jan 14th, 2020 03:15PM
|
Apr 14th, 2024 08:33PM
|
Claire's
|
Consumer Services
|
General Retailers
|