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Ticker Symbol Entity Name Domain As Of Date Title URL Brand Category Location Text City State Country Posted Date Number of Openings Description Salary Salary Currency Salary Description Coordinates Date Added Date Updated Company Name Sector Industry
private:readyresponders readyresponders.com boards.greenhouse.io Aug 31st, 2020 12:00AM Senior Workforce Analyst Open Communications New Orleans, Louisiana, United States New Orleans LA USA Jul 29th, 2020 12:00AM <p><strong><span data-contrast="auto">About Us </span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p>Ready is an on-demand mobile health service that delivers non-emergency care directly to patients.  To accomplish this, Ready sends a trained health professional, which we call a “Responder,” to facilitate a telehealth visit between the patient and a licensed clinician. </p> <p> With Ready, patients now have access to quality care in their homes, 16 hours a day, 365 days a year, and talented individuals are provided the opportunity to work with a rapidly growing, mission-driven company. We hope you will join us.</p> <p><strong><span data-contrast="auto">About the Role</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">The Senior Workforce Analyst will help reduce incoming call abandonment rates by scheduling the appropriate number of staff to meet the rise and fall of call demand. This person will have a strong reporting background and ability to predict trends. They will look at cost and service levels to forecast how to best balance patient demand while minimizing operational costs. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">We are looking for a team member with strong analytical skills and experience with Workforce Management software. They are a highly organized and autonomous team member who is able to show complex problem-solving abilities. They will be driving critical decisions and effectively communicating with executives and outside parties.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><strong><span data-contrast="auto">What You’ll Do</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Prepares intraday reports on staff attendance.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Manages changes to scheduling to ensure adequate daily resource coverage.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Communicate with management and operations team to ensure compliance with company standards.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Maintain running report of attendance incidents/occurrences.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Analyze PTO submissions and approve/deny based on their effect on Work force needs to ensure efficient operations.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Performs continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for all departments</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Processes management requests for modifications of scheduling events (meetings/training, etc.)</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Provides analytical support and staffing/performance management recommendations for special projects.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Collaborates with Operations Management on identifying opportunities to further optimize workforce and improve performance.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Responsible for telephony/WFM/QA implementation with the new selected telephony system vendor </span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Performs business analysis for any future CRM and telephony system integration projects.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Serves as a point of contact defining operational requirements for any future WFM/Performance Management/Quality Management or CRM system integration</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Performs any other related duties as required or assigned.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> </ul> <p><strong><span data-contrast="auto">What You’ll Need</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Bachelor’s degree preferred or an equivalent of 3 years of related healthcare/call center professional experience.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Demonstrated strong analytical skills</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">1-2 Years’ experience in using Workforce Management tool, preferably in contact centers with at least 50 employees.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Proficiency with technology, especially computers, software applications, and phone systems</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Ability to work evenings and weekends to meet deadlines</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Experience with Workforce Management software (scheduling, performance tracking, reporting)</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Skills in complex problem solving, judgment, critical thinking and decision making.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Ability to be highly organized with an emphasis on accuracy and timeliness.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Ability to work alone with minimum supervision and with others in a team environment, occasionally under time pressure and on several tasks at the same time.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Ability to effectively communicate orally and in writing with co-workers, management team, other Departments, vendors, and outside agencies, including being sensitive to professional ethics.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> </ul> <p><strong><span data-contrast="auto">What You’ll Get</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Competitive benefits and paid time off</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Friendly, fun and mission-driven environment</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Company sponsored events</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> </ul> Aug 31st, 2020 05:39AM Aug 31st, 2020 05:39AM Ready Responders
private:readyresponders readyresponders.com boards.greenhouse.io Aug 31st, 2020 12:00AM Senior Software Engineer Open Product New York, New York, United States New York NY USA Aug 28th, 2020 12:00AM <p><strong>About Us</strong></p> <p>Ready is an on-demand mobile health service that delivers non-emergency care directly to patients.  To accomplish this, Ready sends a trained health professional, which we call a “Responder,” to facilitate a telehealth visit between the patient and a licensed clinician. </p> <p> With Ready, patients now have access to quality care in their homes, 16 hours a day, 365 days a year, and talented individuals are provided the opportunity to work with a rapidly growing, mission-driven company. We hope you will join us.</p> <p><strong>About The Opportunity</strong></p> <p><span style="font-weight: 400;">The Ready Product & Engineering Team is a fast-growing team of 20 members, which supports the delivery of care to patients, coordination of medics in the field, integrations with healthcare partners, and consolidation of data for reporting to the larger organization.</span></p> <p><span style="font-weight: 400;">We are looking for a Senior Software Engineer to work on core products within our custom platform. These internal products help our clinicians chart patient health details, our dispatchers manage and assign visits, operations manage our markets and responder availability, and our responders navigate to a patient and track patient details. These products are built using ReactJS, React Native, and NodeJS using Amplify, AppSync, and GraphQL.</span></p> <p><span style="font-weight: 400;">You’ll be a good fit for this role if you value having significant ownership of your work, helping to lead the direction of the team and product, and mentoring other engineers. We value collaboration, cross-team partnerships, continuous learning, and curiosity. We want to create an environment where all team members feel supported to openly discuss their opinions and ideas.</span></p> <p><strong>What You’ll Do</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with designers and product managers to develop new features for our core platform</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with product managers to build roadmaps and release timelines</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with product managers to create detailed specifications for epics and stories</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Streamline development practices and deployments</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with QA to improve and automate testing practices</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage releases in Github</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure good code quality, documentation, and test coverage</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Help track down bugs and troubleshoot with other teams</span></li> </ul> <p><strong>What You’ll Need</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">A minimum of 5 years experience in a software engineering role, with at least 2 years of engineering lead experience on a full-stack Javascript product</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Full-stack engineering and platform architecture experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with NodeJS, ReactJS, and React Native</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working with GraphQL and Apollo</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with the entire product lifecycle (development, testing, release, and maintenance)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working in an agile environment</span></li> </ul> <p><strong>Bonuses</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">A background in healthcare or experience working in highly regulated industries</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working with AWS Amplify and AppSync</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working with AngularJS</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience building, managing, and mentoring a team of engineers</span></li> </ul> Aug 31st, 2020 05:39AM Aug 31st, 2020 05:39AM Ready Responders
private:readyresponders readyresponders.com boards.greenhouse.io Sep 3rd, 2020 12:00AM Vice President, Customer Experience Open Operations New York, New York, United States New York NY USA Jul 29th, 2020 12:00AM <p><strong><span data-contrast="auto">About Us </span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">Ready was founded in 2016 with the mission of making healthcare more accessible to everyone by delivering medical care directly to our patients. Our Responder’s provide care in their communities, traveling to patient homes to bring non-emergency medical attention and </span><span data-contrast="auto">utilize</span><span data-contrast="auto"> technology to connect with them with advanced providers. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">Our service brings quality care into our patients homes 365 days a year, and talented individuals are provided the opportunity to work with a rapidly growing, mission-driven company. We are in-network with most major insurance companies in the markets we serve. Ready is backed by leading venture capital firms, including Deerfield Management, Google Venture, Town Hall, and Frist Cressey. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><strong><span data-contrast="auto">About the Role</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">We are seeking a Vice President of Customer Experience to join our fast</span><span data-contrast="auto">-</span><span data-contrast="auto">growing business. This individual will report directly into our Chief Operating Officer and will </span><span data-contrast="auto">be responsible for</span><span data-contrast="auto"> overseeing </span><span data-contrast="auto">Ready’s</span><span data-contrast="auto"> call center and customer experience teams. This is a key role at Ready, and this individual will have direct impact in</span><span data-contrast="auto"> </span><span data-contrast="auto">building and supporting</span><span data-contrast="auto"> our patient base throughout the country. This person will </span><span data-contrast="auto">be responsible for</span><span data-contrast="auto"> driving our patient loyalty efforts by </span><span data-contrast="auto">establishing</span><span data-contrast="auto"> our strateg</span><span data-contrast="auto">y and </span><span data-contrast="auto">developing </span><span data-contrast="auto">a </span><span data-contrast="auto">v</span><span data-contrast="auto">oice for </span><span data-contrast="auto">our </span><span data-contrast="auto">patients</span><span data-contrast="auto">. They </span><span data-contrast="auto">will provide</span><span data-contrast="auto"> </span><span data-contrast="auto">strategic </span><span data-contrast="auto">insights, manag</span><span data-contrast="auto">e</span><span data-contrast="auto"> </span><span data-contrast="auto">our support teams, and work closely with our clinical, product, </span><span data-contrast="auto">marketing, </span><span data-contrast="auto">and operating team</span><span data-contrast="auto">s.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><strong><span data-contrast="auto">What </span></strong><strong><span data-contrast="auto">Y</span></strong><strong><span data-contrast="auto">ou’ll</span></strong><strong><span data-contrast="auto"> </span></strong><strong><span data-contrast="auto">D</span></strong><strong><span data-contrast="auto">o</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Build and </span><span data-contrast="auto">m</span><span data-contrast="auto">anage a large, distributed team of</span><span data-contrast="auto"> front-line, hourly employees</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Focus on customer intimacy to deliver business impact and innovation by understanding our </span><span data-contrast="auto">Patient’s </span><span data-contrast="auto">needs and opportunities </span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Partner cross-functionally with a </span><span data-contrast="auto">variety </span><span data-contrast="auto">of departments</span><span data-contrast="auto"> at Ready</span><span data-contrast="auto"> to ensure high-quality, seamless </span><span data-contrast="auto">patient </span><span data-contrast="auto">experience</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Work closely with </span><span data-contrast="auto">the </span><span data-contrast="auto">data</span><span data-contrast="auto"> and analytics</span><span data-contrast="auto"> teams</span><span data-contrast="auto"> to understand the </span><span data-contrast="auto">p</span><span data-contrast="auto">atient’s journey and leverage insights to unlock new growth and retention opportunities</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Build and nurture </span><span data-contrast="auto">c-suite</span><span data-contrast="auto"> relationships across </span><span data-contrast="auto">teams</span><span data-contrast="auto"> to solidify our partnership and commitment to </span><span data-contrast="auto">our patients</span><span data-contrast="auto"> </span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Create a consistent and valued customer experience</span><span data-contrast="auto">,</span><span data-contrast="auto"> developing and scaling repeatable methodologies and proven best practices</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Act as a true strategic thought partner to the Chief Operating Officer in determining how best to improve every touchpoint in the </span><span data-contrast="auto">p</span><span data-contrast="auto">atient’s experience</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559739":160,"335559740":259,"335559991":360}"> </span></li> </ul> <p><strong><span data-contrast="auto">What </span></strong><strong><span data-contrast="auto">Y</span></strong><strong><span data-contrast="auto">ou’ll</span></strong><strong><span data-contrast="auto"> </span></strong><strong><span data-contrast="auto">N</span></strong><strong><span data-contrast="auto">eed</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Track record</span><span data-contrast="auto"> of</span><span data-contrast="auto"> leading </span><span data-contrast="auto">Call Centers and</span><span data-contrast="auto"> determin</span><span data-contrast="auto">ing</span><span data-contrast="auto"> </span><span data-contrast="auto">the</span><span data-contrast="auto"> </span><span data-contrast="auto">op</span><span data-contrast="auto">timal</span><span data-contrast="auto"> </span><span data-contrast="auto">a</span><span data-contrast="auto">pproach </span><span data-contrast="auto">and structure</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559739":160,"335559740":259,"335559991":360}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Experience</span><span data-contrast="auto"> working closely with Marketing to increase funnel conversions to drive revenue</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559739":160,"335559740":259,"335559991":360}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Customer Experience teams effectively to drive a consistently positive customer interaction</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559739":160,"335559740":259,"335559991":360}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Establish effective and actionable metrics to </span><span data-contrast="auto">employ a </span><span data-contrast="auto">data</span><span data-contrast="auto">-driven approach to develop and improve performance </span><span data-contrast="auto">for all aspects of </span><span data-contrast="auto">p</span><span data-contrast="auto">atient experience</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559739":160,"335559740":259,"335559991":360}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Process-oriented and have ability to drive that into a repeatable and consistent approach through a large organization  </span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Demonstrated ability to partner with leadership </span><span data-contrast="auto">teams </span><span data-contrast="auto">across all key departments, especially O</span><span data-contrast="auto">perations, Marketing, </span><span data-contrast="auto">Clinical </span><span data-contrast="auto">and Partnerships</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559739":160,"335559740":259,"335559991":360}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Previous</span><span data-contrast="auto"> success </span><span data-contrast="auto">in </span><span data-contrast="auto">building and </span><span data-contrast="auto">leading a </span><span data-contrast="auto">large, geographically dispersed te</span><span data-contrast="auto">am</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Preferred t</span><span data-contrast="auto">echnical ability to imagine how systems can harmonize</span><span data-contrast="auto"> </span><span data-contrast="auto">and find efficiency</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Strong passion for Customer Experience and belief in Ready’s mission</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> </ul> <p><strong><span data-contrast="auto">What </span></strong><strong><span data-contrast="auto">You’ll</span></strong><strong><span data-contrast="auto"> Get</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Competitive benefits and</span><span data-contrast="auto"> </span><span data-contrast="auto">paid time off</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Friendly, </span><span data-contrast="auto">fun</span><span data-contrast="auto"> and mission-driven environment </span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Company sponsored events </span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> </ul> Sep 3rd, 2020 06:40AM Sep 3rd, 2020 06:40AM Ready Responders
private:readyresponders readyresponders.com boards.greenhouse.io Sep 3rd, 2020 12:00AM Director of Engineering Open Software + Data Engineering New York, New York, United States New York NY USA Aug 19th, 2020 12:00AM <p><span style="text-decoration: underline;"><strong>About Us</strong> </span></p> <p><span data-contrast="auto">Ready is an on-demand mobile health service that delivers non-emergency care directly to patients.  To accomplish this, Ready sends a trained health professional, which we call a “Responder,” to facilitate a telehealth visit between the patient and a licensed clinician. </span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto"> With Ready, patients now have access to quality care in their homes, 16 hours a day, 365 days a year, and talented individuals are provided the opportunity to work with a rapidly growing, mission-driven company. We hope you will join us.</span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></p> <p><span style="text-decoration: underline;"><strong>About </strong><strong>The</strong><strong> Opportunity</strong> </span></p> <p><span data-contrast="auto">The Ready Product team is fast-growing with over 20 members across Engineering, Design, Data, and Product Management. As Ready continues to grow as a technology driven health care organization, we're expanding our Engineering team rapidly to keep pace with the Ready's </span><span data-contrast="auto">short and long term</span><span data-contrast="auto"> vision of health care</span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">We are looking for a Director of Engineering to lead the Engineering function of the Product team, </span><span data-contrast="auto">developing  core</span><span data-contrast="auto"> products on top of our platform. These products together ultimately support Ready's care delivery service offerings ranging from patient intake, to responder logistics, to clinical charting.  These products are built primarily on AWS, with technologies like ReactJS, React Native, NodeJS, Amplify, AppSync, and </span><span data-contrast="auto">GraphQL</span><span data-contrast="auto">.</span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">You’ll be a good fit for this role if you value; having significant ownership of your work, leading the direction of your team, understanding the vision for our products and company, and mentoring other engineers. We value collaboration, cross-team partnerships, continuous learning, and curiosity. We want to create an environment where all team members feel supported to openly discuss their opinions and ideas.</span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></p> <p><span style="text-decoration: underline;"><strong>What You’ll Do</strong> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Be a </span><span data-contrast="auto">pro-active </span><span data-contrast="auto">thought partner</span><span data-contrast="auto"> within Engineering and s</span><span data-contrast="auto">pend time developing and mentoring talent on the team</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Take an active role in organizational design, recruitment and process improvement</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Architect</span><span data-contrast="auto"> and deliver </span><span data-contrast="auto">robust, scalable solutions to </span><span data-contrast="auto">efficiently</span><span data-contrast="auto"> improve our products</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Anticipate and solve highly complex problems with detailed knowledge of multiple programming languages and data infrastructure</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Enhance and build a strong technical organization by shaping the culture and development of our engineering teams</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Streamline development practices and deployments</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Partner with designers, product managers, and the SVP of Product to develop new features for our core platform and products</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></li> </ul> <p><span style="text-decoration: underline;"><strong>What You’ll Need</strong><strong> </strong> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">6</span><span data-contrast="auto">+ </span><span data-contrast="auto">years experience</span><span data-contrast="auto"> </span><span data-contrast="auto">in a software engineering role, with </span><span data-contrast="auto">prior management experience </span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Full-stack engineering and platform architecture experience</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Knowledge </span><span data-contrast="auto">with NodeJS, ReactJS, and React Native</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Experience working with </span><span data-contrast="auto">GraphQL</span><span data-contrast="auto"> and Apollo</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Experience with the entire product lifecycle (development, testing, release, and maintenance)</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto">Experience working in an agile environment</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="14" data-aria-level="1"><span data-contrast="auto">Preferred (not required) experience in highly regulated industries</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></li> </ul> Sep 3rd, 2020 06:40AM Sep 3rd, 2020 06:40AM Ready Responders
private:readyresponders readyresponders.com boards.greenhouse.io Sep 4th, 2020 12:00AM Manager, Central Operations Open Operations New York, New York, United States New York NY USA Aug 24th, 2020 12:00AM <p><strong><span data-contrast="auto">About Us</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">Ready is an on-demand mobile health service that delivers non-emergency care directly to patients.  To accomplish this, Ready sends a trained health professional, which we call a “Responder,” to facilitate a telehealth visit between the patient and a licensed clinician.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">With Ready, patients now have access to quality care in their homes, 16 hours a day, 365 days a year, and talented individuals are provided the opportunity to work with a rapidly growing, mission-driven company. We hope you will join us.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><strong><span data-contrast="auto">About the Role</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">As Ready continues to scale nationally, we are seeking a </span><span data-contrast="auto">M</span><span data-contrast="auto">anager</span><span data-contrast="auto"> in the Central Operations department</span><span data-contrast="auto"> to scope, manage, and independently lead key cross-functional initiatives, as well as assist with the build-out and management approach </span><span data-contrast="auto">of</span><span data-contrast="auto"> functions</span><span data-contrast="auto"> that will be managed centrally</span><span data-contrast="auto">. </span><span data-contrast="auto"> </span><span data-contrast="auto">Your a</span><span data-contrast="auto">reas of focus will be mission-critical projects, the successful execution of which are essential to Ready’s continued ability to grow and scale its business. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">Reporting </span><span data-contrast="auto">to </span><span data-contrast="auto">the Vice President, Strategic Operations</span><span data-contrast="auto">,</span><span data-contrast="auto"> </span><span data-contrast="auto">this individual will</span><span data-contrast="auto"> </span><span data-contrast="auto">use </span><span data-contrast="auto">a </span><span data-contrast="auto">quantitative and qualitative approach to define and prioritize organizational problems, diagnos</span><span data-contrast="auto">e</span><span data-contrast="auto"> and discover root causes, design the necessary solutions</span><span data-contrast="auto">, </span><span data-contrast="auto">desired </span><span data-contrast="auto">future-state and associated deliverables</span><span data-contrast="auto">. They will </span><span data-contrast="auto">work with cross-functional</span><span data-contrast="auto">ly</span><span data-contrast="auto"> </span><span data-contrast="auto">with </span><span data-contrast="auto">leadership to sign-off on recommended solutions, </span><span data-contrast="auto">and lead efforts to implement the designed solutions</span><span data-contrast="auto">.</span><span data-contrast="auto"> </span><span data-contrast="auto">This role will own the results and metrics of projects necessary to meet </span><span data-contrast="auto">mission-critical organizational goals</span><span data-contrast="auto"> and will be highly visible to leaders across the organization. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><strong><span data-contrast="auto">What Yo</span></strong><strong><span data-contrast="auto">u Wi</span></strong><strong><span data-contrast="auto">ll Do</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Scope, staff, and lead cross-functional initiatives and projects</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">P</span><span data-contrast="auto">artner </span><span data-contrast="auto">with stakeholders across the organization to identify </span><span data-contrast="auto">problems</span><span data-contrast="auto">, scope</span><span data-contrast="auto"> solutions</span><span data-contrast="auto">, </span><span data-contrast="auto">obtain</span><span data-contrast="auto"> sign-off on</span><span data-contrast="auto"> the key decisions and changes to</span><span data-contrast="auto"> the</span><span data-contrast="auto"> organizational scope necessary to move to</span><span data-contrast="auto">wards</span><span data-contrast="auto"> the</span><span data-contrast="auto"> </span><span data-contrast="auto">desired</span><span data-contrast="auto"> future-state</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">M</span><span data-contrast="auto">anage </span><span data-contrast="auto">cross-functional </span><span data-contrast="auto">teams</span><span data-contrast="auto"> </span><span data-contrast="auto">to implement solutions across people, process, and technology</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Create cross-functional implementation plans and associated project metrics</span><span data-contrast="auto">; integrate cross-functionally to ensure success with implementation efforts</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Align with executive leadership on link</span><span data-contrast="auto">s</span><span data-contrast="auto"> between </span><span data-contrast="auto">P</span><span data-contrast="auto">rojects and </span><span data-contrast="auto">Objectives</span><span data-contrast="auto">,</span><span data-contrast="auto"> Key Results</span><span data-contrast="auto"> and</span><span data-contrast="auto"> </span><span data-contrast="auto">K</span><span data-contrast="auto">ey </span><span data-contrast="auto">organizational </span><span data-contrast="auto">priorities</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Lead in-house consultant function to assess costs</span><span data-contrast="auto"> and</span><span data-contrast="auto"> benefits of potential initiatives, and partner with other parts of the organization to design and implement solutions</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">L</span><span data-contrast="auto">ead projects to enhance performance and transition ongoing ownership to relevant parts of the organization for successful performance into the future</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Scoping and build out of workflow, tools and management structure for functions that will be owned and managed by the Central Operations department</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> </ul> <p><strong><span data-contrast="auto">What You</span></strong><strong><span data-contrast="auto"> Wi</span></strong><strong><span data-contrast="auto">ll Need</span></strong><span data-ccp-props="{"201341983":0,"335559685":360,"335559739":160,"335559740":259,"335559991":360}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Bachelor’s Degree </span><span data-contrast="auto">required,</span><span data-contrast="auto"> Master’s Degree </span><span data-contrast="auto">in Business or associated field </span><span data-contrast="auto">preferred</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Minimum 4</span><span data-contrast="none">-7 years </span><span data-contrast="none">of </span><span data-contrast="none">experience in consulting, operations, banking, or other complex high-</span><span data-contrast="none">performing</span><span data-contrast="none"> </span><span data-contrast="none">environmen</span><span data-contrast="none">t</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Strong quantitative skills; outstanding ability to use data as the key input to define problems and scope solutions</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Ability to understand the levers that drive business performance across all elements of an organization </span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Strong communication skills; </span><span data-contrast="none">ability to manage up/down and to partner with leaders and staff cross-functionally</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Track record of success building</span><span data-contrast="auto">, </span><span data-contrast="auto">scaling</span><span data-contrast="auto">, and managing</span><span data-contrast="auto"> complex </span><span data-contrast="auto">operational initiatives</span><span data-contrast="auto"> in a </span><span data-contrast="auto">fast-moving tech-enabled company </span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Proven leader with the ability to manage teams; the ability to scale level of focus up and down as different projects necessitate</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Demonstrated interest </span><span data-contrast="auto">both setting strategic vision, and </span><span data-contrast="auto">doing the work </span><span data-contrast="auto">necessary to achieve the stated vision </span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Passion for supporting models of care that focus on low-income, complex patient populations</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> </ul> <p><strong><span data-contrast="auto">What Yo</span></strong><strong><span data-contrast="auto">u Wi</span></strong><strong><span data-contrast="auto">ll Get</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Competitive benefits and paid time off</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Collaborative, f</span><span data-contrast="auto">riendly, fun and mission-driven environment</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Company sponsored events</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></li> </ul> Sep 4th, 2020 05:18AM Sep 4th, 2020 05:18AM Ready Responders
private:readyresponders readyresponders.com boards.greenhouse.io Sep 4th, 2020 12:00AM Responder Supervisor Open Field Operations Baltimore, Maryland, United States Baltimore MD USA Sep 2nd, 2020 12:00AM <p><strong>About Us</strong></p> <p>Ready is an on-demand mobile health service that delivers non-emergency care directly to patients.  To accomplish this, Ready sends a trained health professional, which we call a “Responder,” to facilitate a telehealth visit between the patient and a licensed clinician. </p> <p>With Ready, patients now have access to quality care in their homes, 16 hours a day, 365 days a year, and talented individuals are provided the opportunity to work with a rapidly growing, mission-driven company. We hope you will join us.</p> <p><strong>What You’ll Do</strong></p> <ul> <li>Directly lead a team of Responders, equipping them with the tools, information and coaching to effectively do their jobs, operate at the highest level, and continuously support patients.</li> <li>Provide direct and prompt support to Responders in addressing any questions from the field, patient concerns, clinical questions via chat, phone call or two-way radio. Document and escalate incidents for compliance and process improvement purposes.</li> <li>Regularly review Responders’ written documentation, analyze reports, participate in ride-alongs, and meet with members of various teams to coach and develop Responders, ensure continued quality patient outcomes, and confirm adherence to company policies and procedures</li> <li>Manage local equipment issues and supplies and ensure Responders are properly equipped in the field.</li> <li>Develop and uphold a staff culture that welcomes learning from mistakes, open communication, and the vulnerability required to support our patients.</li> <li>Communicate and drive accountability against changes in processes and procedures to your team and ensure that they are being implemented.</li> <li>Participate in hiring and onboarding of new Responders (e.g. conduct interviews, facilitate Module 3 trainings, schedule ride-alongs).</li> <li>Support local Operations Manager in process management, audit, training and other strategic projects.</li> <li>Offer ideas for innovating and refining Ready processes so we achieve the best results.</li> <li>Assist with local administrative duties.</li> <li>Perform duties of a Responder as needed.</li> </ul> <p><strong>What You'll Need</strong></p> <ul> <li>NREMT <em>and</em> Washington DC or Maryland EMS Certification – Paramedic (required)</li> <li>BLS certification (required); ACLS certification (preferred) <ul> <li>Must be from American Heart Association or America Red Cross-approved provider</li> </ul> </li> <li>State driver’s license and auto insurance (required)</li> </ul> <p><em>Must be able to maintain all required licenses and certifications and must complete all required continuing education courses.</em></p> <ul> <li>Background as a Paramedic with 3+ years of experience with an EMS agency, hospital, clinic, or community-based setting</li> <li>Demonstrate experience leading a team</li> <li>Excellent written and verbal communication skills</li> <li>High emotional intelligence and interpersonal skills, ability to develop deep and trusting relationships with your team</li> <li>Familiarity with Microsoft Office, PowerPoint and Excel</li> <li>Pass a pre-employment drug screen</li> <li>Provide current PPD test results</li> <li>Clean driving record for the past three years</li> <li>Reliable access to a personal vehicle</li> <li>Functioning smartphone (e.g. iPhone, Samsung Galaxy, etc.)</li> <li>Eligibility to work in the US without Company sponsorship for a work visa or employment-based green card</li> <li>Exceptional interpersonal skills, including but not limited to exhibiting empathy and active listening</li> <li>Passion for working with vulnerable populations</li> <li>Comfort with meeting patients on your own in their home or at a community-based location</li> </ul> <p><strong>What You’ll Get</strong></p> <ul> <li>Basic Life Support medical kit</li> <li>Company laptop</li> <li>SONIM device</li> <li>Access to Ready Responders continuing education and professional development courses</li> <li>Current schedule equivalent to 40 hours per week</li> <li>Competitive benefits and paid time off</li> <li>Friendly, fun and mission-driven environment</li> <li>Company sponsored events</li> </ul> Sep 4th, 2020 05:18AM Sep 4th, 2020 05:18AM Ready Responders
private:readyresponders readyresponders.com boards.greenhouse.io Sep 4th, 2020 12:00AM Responder (part-time) Open Responders Las Vegas, Nevada, United States Las Vegas NV USA Sep 2nd, 2020 12:00AM <p><strong>About Us</strong></p> <p>Ready is an on-demand mobile health service that delivers non-emergency care directly to patients.  To accomplish this, Ready sends a trained health professional, which we call a “Responder,” to facilitate a telehealth visit between the patient and a licensed clinician. </p> <p>With Ready, patients now have access to quality care in their homes, 16 hours a day, 365 days a year, and talented individuals are provided the opportunity to work with a rapidly growing, mission-driven company. We hope you will join us.</p> <p><strong>What You’ll Do</strong></p> <ul> <li>Combine your knowledge and skills with the equipment, resources, and technology provided to deliver high quality community-based medical, behavioral, and social health services.</li> <li>Promptly respond to calls originating from the Ready Responders call line or app for medical needs within the community, demonstrating problem-solving skills on the scene.</li> <li>Facilitate video consults under direct supervision of a board-certified medical provider.</li> <li>Utilize cloud-based software on mobile devices to improve efficiency of care.</li> <li>Coach patients in making appointments with providers and social service agencies, setting up transportation, filling prescriptions, and navigating challenges associated with hunger, housing insecurity, lack of income, etc.</li> <li>Build trust and cultivate positive relationships with patients and motivate them to reach their goals for their mental, social, and physical health.</li> <li>Commit to improving the health of community residents and bring safety and comfort to communities across the region</li> </ul> <p><strong>What You'll Need</strong></p> <ul> <li>NREMT and/or South Nevada Health District EMS Certification – EMT, AEMT, or Paramedic (required)</li> <li>BLS certification (required); ACLS certification (preferred) <ul> <li>Must be from American Heart Association or America Red Cross-approved provider</li> </ul> </li> <li>Emergency medical experience through EMS agency, hospital, clinic, etc. (required)</li> <li>State driver’s license and auto insurance (required)</li> </ul> <p><em>Must be able to maintain all required licenses and certifications and must complete all required continuing education courses.</em></p> <ul> <li>18 years of age or older</li> <li>Pass a pre-employment drug screen</li> <li>Provide current PPD test results</li> <li>Clean driving record for the past three years</li> <li>Reliable access to a personal vehicle</li> <li>Functioning smartphone (e.g. iPhone, Samsung Galaxy, etc.)</li> <li>Eligibility to work in the US without Company sponsorship for a work visa or employment-based green card</li> <li>Exceptional interpersonal skills, including but not limited to exhibiting empathy and active listening</li> <li>Passion for working with vulnerable populations</li> <li>Comfort with meeting patients on your own in their home or at a community-based location</li> </ul> <p><strong>What You’ll Get</strong></p> <ul> <li>Basic Life Support medical kit</li> <li>Encrypted wireless iPad, including HIPAA-compliant video conferencing software and electronic medical record software</li> <li>Access to Ready Responders continuing education and professional development courses</li> <li>Minimum commitment of 30 hours per month</li> <li>Paid time off</li> <li>Friendly, fun and mission-driven environment</li> <li>Company sponsored events</li> </ul> Sep 4th, 2020 05:18AM Sep 4th, 2020 05:18AM Ready Responders
private:readyresponders readyresponders.com boards.greenhouse.io Sep 4th, 2020 12:00AM Senior Software Engineer Open Product New York, New York, United States New York NY USA Sep 3rd, 2020 12:00AM <p><strong>About Us</strong></p> <p>Ready is an on-demand mobile health service that delivers non-emergency care directly to patients.  To accomplish this, Ready sends a trained health professional, which we call a “Responder,” to facilitate a telehealth visit between the patient and a licensed clinician. </p> <p> With Ready, patients now have access to quality care in their homes, 16 hours a day, 365 days a year, and talented individuals are provided the opportunity to work with a rapidly growing, mission-driven company. We hope you will join us.</p> <p><strong>About The Opportunity</strong></p> <p><span style="font-weight: 400;">The Ready Product & Engineering Team is a fast-growing team of 20 members, which supports the delivery of care to patients, coordination of medics in the field, integrations with healthcare partners, and consolidation of data for reporting to the larger organization.</span></p> <p><span style="font-weight: 400;">We are looking for a Senior Software Engineer to work on core products within our custom platform. These internal products help our clinicians chart patient health details, our dispatchers manage and assign visits, operations manage our markets and responder availability, and our responders navigate to a patient and track patient details. These products are built using ReactJS, React Native, and NodeJS using Amplify, AppSync, and GraphQL.</span></p> <p><span style="font-weight: 400;">You’ll be a good fit for this role if you value having significant ownership of your work, helping to lead the direction of the team and product, and mentoring other engineers. We value collaboration, cross-team partnerships, continuous learning, and curiosity. We want to create an environment where all team members feel supported to openly discuss their opinions and ideas.</span></p> <p><strong>What You’ll Do</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with designers and product managers to develop new features for our core platform</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with product managers to build roadmaps and release timelines</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with product managers to create detailed specifications for epics and stories</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Streamline development practices and deployments</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with QA to improve and automate testing practices</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage releases in Github</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure good code quality, documentation, and test coverage</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Help track down bugs and troubleshoot with other teams</span></li> </ul> <p><strong>What You’ll Need</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">A minimum of 5 years experience in a software engineering role, with at least 2 years of engineering lead experience on a full-stack Javascript product</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Full-stack engineering and platform architecture experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with NodeJS, ReactJS, and React Native</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working with GraphQL and Apollo</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with the entire product lifecycle (development, testing, release, and maintenance)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working in an agile environment</span></li> </ul> <p><strong>Bonuses</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">A background in healthcare or experience working in highly regulated industries</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working with AWS Amplify and AppSync</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working with AngularJS</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience building, managing, and mentoring a team of engineers</span></li> </ul> Sep 4th, 2020 05:18AM Sep 4th, 2020 05:18AM Ready Responders
private:readyresponders readyresponders.com boards.greenhouse.io Jun 18th, 2020 12:00AM Lead Nurse Practitioner, FL Open Clinical Operations Miami, Florida, United States Miami FL USA Apr 24th, 2020 12:00AM <p><strong>About Us</strong></p> <p>Ready Responders is an on-demand health service that delivers care wherever and whenever patients need it. Our service is set up to be the first point-of-care, providing a convenient, immediate, safe, and effective healthcare alternative for patients – helping avoid expensive and often unnecessary emergency room, outpatient clinic and in-patient visits.</p> <p>We have a multidisciplinary team of highly trained Responders, which includes paramedics, EMTs and nurses who treat patients onsite in their homes, as well as a team of doctors, physician assistants and nurse practitioners who provide support through our telehealth platform. We are able to assess and treat the physical, mental, social and environmental needs of the patient for less than they would typically be charged for a hospital or outpatient visit.</p> <p><strong>About the Role</strong></p> <p>We are looking for a Family Nurse Practitioner to serve as our market lead for our innovative practice model that focuses on delivering whole-person care via an on-demand network of Responders supported, via telehealth, by an interdisciplinary team. Our care model requires every member of the care team to be comfortable addressing acute or chronic physical health, mental health, and the social determinants of health impacting patient outcomes. The Lead NP, in addition to caring for patients on the platform, will be responsible for shaping Responders education/training, real-time Responder coaching, performing quality assurance, and overseeing other Nurse Practitioners/Physician Assistants in the market. The successful candidate will work closely with National NP lead as well as local Medical Director team to support a patient-centered, whole-person care model for every Ready Responders’ patient.</p> <p><strong>What You'll Do</strong></p> <ul> <li>Provide direct clinical care for Ready Responders patients, serving as a role-model for our whole-person effort</li> <li>Oversee other NPs and PAs ensuring that practitioners are meeting the patient experience and quality standards</li> <li>Serve as a clinical resource and consultant for other NPs/PAs, Responders, Clinical supervisors</li> <li>Liaise with partners (payors, referring partners, etc.) to build clinical relationships that will positively impact our patient population and drive to improved outcomes</li> <li>Support Responder and Clinical supervisor training locally to ensure Responders are appropriately serving as extenders of our clinical model</li> <li>Support clinical quality assurance via reviewing documentation, direct observation/supervision of Responders and other NPs/PAs</li> <li>Remain up to date with National Ready Responders clinical strategy and ensure communication to local providers and Responders</li> <li>Work out of Ready Responders office in market</li> <li>Full-time, 40 hours per week, 80% clinical and 20% administrative</li> </ul> <p>The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time</p> <p><strong>What You'll Need</strong></p> <ul> <li>Master’s Degree in Nursing (required)</li> <li>Valid Florida Nurse Practitioner license (required), willing to obtain additional licenses based on business needs</li> <li>5+ years of experience as Nurse Practitioner in ambulatory, ED/Urgent Care (required)</li> <li>2+ years of experience providing home-based care (required)</li> <li>2+ years of experience managing clinical staff</li> <li>NREMT certification and EMS experience (preferred)</li> <li>Demonstrable proficiency with Microsoft Office suite and comfortable with technology/telehealth</li> <li>Strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community</li> <li>Eligibility to work in the US without Company sponsorship for a work visa or employment-based green card</li> </ul> <p><strong>What You'll Get</strong></p> <ul> <li>Competitive benefits and paid time off</li> <li>Fully-stocked kitchen with endless snacks and coffee</li> <li>Friendly, fun and mission-driven environment</li> <li>Company sponsored events</li> </ul> Jun 18th, 2020 01:33PM Jun 18th, 2020 01:33PM Ready Responders
private:readyresponders readyresponders.com boards.greenhouse.io Jun 18th, 2020 12:00AM Outreach Specialist - Remote During Quarantine Open Communications New Orleans, Louisiana, United States New Orleans LA USA May 8th, 2020 12:00AM <p><strong>About Us</strong></p> <p>Ready Responders was founded to empower people to improve healthcare right in their own neighborhoods: we give patients direct access to healthcare professionals, and we give our Responders the opportunity to provide care in their communities. Ready Responders is a non-transport service and provides only on scene care.</p> <p>Above all, we believe the desire to do good and technology are powerful forces. By combining them, we can make the world a kinder, safer, healthier place one neighborhood at a time.</p> <p>This localized approach also allows us to help our friends and neighbors with non-life-threatening conditions, connecting them with healthcare options for lasting care within their communities.</p> <p><strong>What You'll Do</strong></p> <ul> <li>Contact patients and families referred by our insurance and hospital partnerships to join our programs</li> <li>Schedule enrollment visits and add new patients to electronic medical system, scheduling platform, and other databases</li> <li>Coordinate services and ensure completion of all necessary paperwork</li> <li>Troubleshoot technical issues faced by our Ready Responders community</li> <li>Quickly exercise a high degree of good judgement and independence</li> <li>Maintain a helpful and calm composure in simple or difficult situations alike, while always providing first-rate support</li> <li>Recognize patterns and properly categorize support issues</li> <li>Complete ad hoc projects and tasks as needed</li> <li>Ability to work at a Ready Responders assigned office</li> <li>Ability to accommodate holidays and the schedule below:<br> <ul> <li>Sunday - Thursday, 11:30 am - 8 pm CST</li> <li>Tuesday - Saturday , 11:30 am - 8 pm CST</li> </ul> </li> </ul> <p><strong>What You'll Need</strong></p> <ul> <li>One year minimum of direct work experience in a sales or customer-facing role via written and verbal communication (experience in a call center highly preferred)</li> <li>Impeccable oral/written communication and interpersonal skills</li> <li>Strong service-oriented mindset with an emphasis on empathy</li> <li>Uplifting attitude and dedication to work through dynamic situations</li> <li>Comfortable and experienced with software technology, including Microsoft Suite</li> <li>High attention to detail and strong execution skills</li> <li>Must be comfortable with ambiguity, and able to work well without close supervision</li> <li>Ability to use standard issue keyboard, mouse, wired phone, and screen for extended periods of time</li> <li>Must be able to climb a set of stairs</li> <li>High school diploma or GED</li> <li>Must be 18 years old or older</li> <li> <div>Eligibility to work in the US without Company sponsorship for a work visa or employment-based green card</div> </li> <li>Unwavering commitment in supporting the health of our Ready Responders community of Responders, patients, and partners</li> </ul> <p><strong>Additional Requirements While Working Remote:</strong></p> <ul> <li>You must have an internet connection with a minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL, Satellite or Fiber Optic/FiOS providers).</li> <li>You must be able to use your personal laptop and smartphone (Android or Apple device) upon starting employment with Ready Responders. You will need to sign a personal laptop amendment at the same time that you sign your employment.</li> <li>You must be able to work in HIPAA compliant environment at home and abide by all HIPAA best practices</li> <li>Understand that you will report to an office assigned to your area once our office space becomes available and continue to commit the assigned schedule.</li> </ul> <p><strong>What You’ll Get</strong></p> <ul> <li>Competitive benefits and paid time off</li> <li>Fully-stocked kitchen with endless snacks and coffee</li> <li>Friendly, fun and mission-driven environment</li> <li>Company sponsored events</li> </ul> Jun 18th, 2020 01:33PM Jun 18th, 2020 01:33PM Ready Responders

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