Indeed Profile Reviews

Track Salem Five reviews on Indeed to uncover insights on employee sentiment

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Ticker Symbol Entity Name As Of Date Review Url Logo Company URL Company Author Title Author Location Author Country Summary Description PROs CONs Helpful Count Not Helpful Count Rating: Overall Rating: Work/Life Balance Rating: Culture & Values Rating: Career Opportunities Rating: Comp & Benefits Rating: Senior Management Date Added Date Updated Company Name Sector Industry
private:salemfive https://www.indeed.com/cmp/salem-five-bank/reviews Aug 31st, 2023 05:35PM Open Open Salem Five Bank Senior Supervisor Swampscott, MA Salem Five Loved my team but higher up management couldn’t care less about you. Only care about sales and not the person. If you’re not somebody who’s a top performer they won’t listen to you. 0.0 0.0 5.0 3.0 5.0 3.0 1.0 3.0 Sep 1st, 2023 12:47AM Sep 1st, 2023 12:47AM Salem Five
private:salemfive https://www.indeed.com/cmp/salem-five-bank/reviews May 16th, 2023 05:00PM Open Open Salem Five Bank Teller Salem, MA Good pay The pay was good and you can work your way up if you want. They like to promote from within but only if you’re good at sales. Depending on your manager it can have a positive/negative impact on your experience. 0.0 0.0 4.0 0.0 0.0 0.0 0.0 0.0 May 17th, 2023 12:54AM May 17th, 2023 12:54AM Salem Five
private:salemfive https://www.indeed.com/cmp/salem-five-bank/reviews Dec 25th, 2022 08:54AM Open Open Salem Five Bank Controls Engineer Salem, MA Productive and fun workplace Salem five has not only created an opportunity for me to succeed, they’ve encouraged growth and development, and my direct manager has given me the tools and guidance I need to move forward. Too many pros to name Not able to socialize as freely with co workers as there is a lot of work. 0.0 0.0 5.0 5.0 5.0 5.0 5.0 5.0 Feb 20th, 2023 03:22PM Feb 20th, 2023 03:22PM Salem Five
private:salemfive https://www.indeed.com/cmp/salem-five-bank/reviews Aug 4th, 2022 07:12PM Open Open Salem Five Bank Banking Associate Salem, MA Good benefits, below average pay, high stress Average day: open my phone line for 8AM to begin taking incoming customer calls. Calls back up to about 10 people in queue at any given moment. Take calls for 4 hours straight, then take lunch (30-45 minutes depending on scheduling). Resume taking calls until 4:45PM: backup in queue rarely drops below 6 callers waiting, meaning there is no rest time without cutting into your call statistics. The contact center is clearly a neglected department by the bank, proven by an overall net zero increase of representative coverage over the last two years, despite the bank boasting tremendous customer growth. Infrastructure leaves much room for improvement; coworkers that remain have complained behind the scenes about increasing stress levels and below adequate pay for a position that REQUIRES a college degree (associates or bachelors.) Inter-department communication is adequate, intra-department communication is poor and even toxic at times. Contact center employees are monitored by screen and audio recording, and call times (average call length, time between calls, etc); can be stressful for those that work slower or try to be thorough with their output. Overall, a very lackluster experience (at least with regard to this department specifically). High stress to low pay ratio, little incentive to go above and beyond as it impacts call times, and being monitored constantly can be unnerving for some. Very difficult to recommend to someone in the current climate. Employee benefits (health, life, vision, dental, even legal insurances) seem to be the only positive that I can confidently express. 2.0 0.0 2.0 4.0 1.0 3.0 2.0 2.0 Feb 20th, 2023 03:22PM Feb 20th, 2023 03:22PM Salem Five
private:salemfive https://www.indeed.com/cmp/salem-five-bank/reviews Aug 4th, 2022 12:00AM Open Open Salem Five Bank Contact Center - Customer Banking Experience Associate Salem, MA USA Good benefits, below average pay, high stress Average day: open my phone line for 8AM to begin taking incoming customer calls. Calls back up to about 10 people in queue at any given moment. Take calls for 4 hours straight, then take lunch (30-45 minutes depending on scheduling). Resume taking calls until 4:45PM: backup in queue rarely drops below 6 callers waiting, meaning there is no rest time without cutting into your call statistics. The contact center is clearly a neglected department by the bank, proven by an overall net zero increase of representative coverage over the last two years, despite the bank boasting tremendous customer growth. Infrastructure leaves much room for improvement; coworkers that remain have complained behind the scenes about increasing stress levels and below adequate pay for a position that REQUIRES a college degree (associates or bachelors.) Inter-department communication is adequate, intra-department communication is poor and even toxic at times. Contact center employees are monitored by screen and audio recording, and call times (average call length, time between calls, etc); can be stressful for those that work slower or try to be thorough with their output. Overall, a very lackluster experience (at least with regard to this department specifically). High stress to low pay ratio, little incentive to go above and beyond as it impacts call times, and being monitored constantly can be unnerving for some. Very difficult to recommend to someone in the current climate. Employee benefits (health, life, vision, dental, even legal insurances) seem to be the only positive that I can confidently express. 0.0 0.0 2.0 4.0 1.0 3.0 2.0 2.0 Aug 5th, 2022 03:26AM Aug 5th, 2022 03:26AM Salem Five
private:salemfive https://www.indeed.com/cmp/salem-five-bank/reviews Jul 8th, 2022 05:10PM Open Open Salem Five Bank Senior Customer Service Representative Rowley, MA Overall great company Great company to work for. Everyone is friendly, even the management staff. Promotions within the company are likely to happen if you try and work hard. 0.0 0.0 5.0 4.0 5.0 5.0 4.0 4.0 Feb 20th, 2023 03:22PM Feb 20th, 2023 03:22PM Salem Five
private:salemfive https://www.indeed.com/cmp/salem-five-bank/reviews Jul 8th, 2022 12:00AM Open Open Salem Five Bank Senior Customer sales and service associate Rowley, MA USA Overall great company Great company to work for. Everyone is friendly, even the management staff. Promotions within the company are likely to happen if you try and work hard. 0.0 0.0 5.0 4.0 5.0 5.0 4.0 4.0 Jul 10th, 2022 03:33AM Jul 10th, 2022 03:33AM Salem Five
private:salemfive https://www.indeed.com/cmp/salem-five-bank/reviews Apr 18th, 2022 07:33PM Open Open Salem Five Bank Teller United States Great work life balance and teams to work with I have worked in Banking for many years. Salem five has been a great company to work for. Management is extremely supportive to all employees. As a person who floats, I love meeting new branches and new customers daily, but the branch level is just as amazing. Pay is great. I look forward to retiring from here. 0.0 0.0 5.0 5.0 5.0 5.0 5.0 5.0 Feb 20th, 2023 03:22PM Feb 20th, 2023 03:22PM Salem Five
private:salemfive https://www.indeed.com/cmp/salem-five-bank/reviews Apr 18th, 2022 12:00AM Open Open Salem Five Bank Universal Banker Floating supervisor multiple places Great work life balance and teams to work with I have worked in Banking for many years. Salem five has been a great company to work for. Management is extremely supportive to all employees. As a person who floats, I love meeting new branches and new customers daily, but the branch level is just as amazing. Pay is great. I look forward to retiring from here. 0.0 0.0 5.0 5.0 5.0 5.0 5.0 5.0 Apr 21st, 2022 04:47PM Apr 21st, 2022 04:47PM Salem Five
private:salemfive https://www.indeed.com/cmp/salem-five-bank/reviews Jan 30th, 2022 11:54AM Open Open Salem Five Bank Branch Manager Salem, OR Great place to work! Salem Five offers a great work/life balance while providing an environment to learn and grow. Being such a large company with representation in a variety of financial fields the possibilities are endless. Great schedule, great teams, responsive leadership 0.0 0.0 5.0 5.0 5.0 5.0 5.0 5.0 Feb 20th, 2023 03:22PM Feb 20th, 2023 03:22PM Salem Five

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