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private:seatgeek
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seatgeek.com
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boards.greenhouse.io
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Sep 19th, 2019 12:00AM
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Product Support Analyst- London
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Open
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Client Services & Support
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|
London, Greater London, England, United Kingdom
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London
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|
GBR
|
Sep 17th, 2019 12:00AM
|
|
<p>SeatGeek Enterprise, a division of SeatGeek Inc.<span id="067dba005f404722a05c2ea654a74c27" class="editor-module-hl-blue-underline">, develops, maintains</span>, implements and supports a suite of tech products including SRO our latest ticketing software. We come from different places and have different stories to tell but share a passion for building outstanding ticketing technology to support live entertainment – Sports, Music, Theatre, Comedy and the Performing Arts. With 300+ employees in 8 offices on 4 continents, <span id="35ae3b075758d8e16a3d653113e68573" class="editor-module-hl-blue-solid">our team is</span> ready to bring the industry into the future. </p>
<p><span id="d7f5204ca465d2500bd2808a146d3966" class="editor-module-hl-green-solid">Reporting to</span> our Regional Product Support Manager, <span id="e89c0a19aa06ea55fb46f26e31f67405" class="editor-module-hl-green-solid">you will</span> support both our Clients in the use of our product suite and the wider Team in the implementation of SeatGeek Products across our client user base. <span id="f7ac1c906a84bbbc270c1d764aea9948" class="editor-module-hl-green-solid">You will</span> <span id="a069a72c212ec74b6645af7be325e87f" class="editor-module-hl-grey-solid">ideally</span> have experience in ticketing or live entertainment, but it's not required. </p>
<p><strong>What You'll Do</strong></p>
<ul>
<li>Provide first line assistance in / support of SeatGeek Products to its Clients by telephone, email or Service Cloud; our preferred support desk application</li>
<li>Log, record and document, all Client contact in Service Cloud observing Company <span id="739fe7ab218d4ea274a7f41e27dc56ad" class="editor-module-hl-blue-underline">Policies and Procedures</span>; ensuring that records are maintained</li>
<li>To review, and oversee, all ‘open’ calls assigned to the region Support Case Queue; either individually or as one part of the wider team </li>
<li>To escalate first line support calls to the relevant individuals / departments where appropriate; ensuring that all background information is presented </li>
<li>Through regular internal training workshops and self-learning, maintain an <span id="b073e5a50e3ef4ea2fbd6dda26132cd8" class="editor-module-hl-grey-solid">up to date</span> working knowledge of SeatGeek Products; to include functionality therein and its wider integration with 3rd party products</li>
<li><span id="787ffa92fd7322db5ad9fa39ecb334fd" class="editor-module-hl-blue-solid">Assist with testing</span> of new releases and <span id="4453c9b9f5365bfb3a8cfeb47c8a234d" class="editor-module-hl-purple-solid">accurate</span> reporting of any issues found; to include the creation and upkeep of user documentation</li>
<li>To <span id="df77f8a6fff7fe763ca1de8ecd04654b" class="editor-module-hl-orange-solid">assist in</span> the successful implementation of all SeatGeek, and 3rd party, products for customers; to include onsite training, hardware (ticket printers, payment terminals, etc.) and support as directed</li>
<li><span id="a100c3699445bf80ffea77f213fd3045" class="editor-module-hl-blue-solid">Assist in researching and developing</span> user requirements for new features within SRO</li>
</ul>
<p><strong>What You Have</strong></p>
<ul>
<li><span id="3c77d65bfee10bb6f977a410b4e6f123" class="editor-module-hl-purple-solid">Excellent interpersonal and communication skills</span> which can be <span id="f181031356aca9292e304675102818f3" class="editor-module-hl-blue-solid">demonstrated</span> in person, over the phone and in writing</li>
<li><span id="f1d80ea2e5d5e630a347d719ecdae633" class="editor-module-hl-purple-solid">Ability to effectively communicate</span> system or technical issues with non-technical audiences</li>
<li><span id="8ecf010acd3c02ed994623354992993a" class="editor-module-hl-orange-solid">Ability to</span> <span id="8a87dc6b79f04eae9ce8e107402aea9d" class="editor-module-hl-orange-underline">define</span> problems, collect data, establish facts and draw valid conclusions</li>
<li><span id="5b1babf7061d3285e5bd4381553e86ce" class="editor-module-hl-green-solid">Minimum 1 year experience</span> in SaaS <span id="396a5fd490d68ca370e5b54eeec9c7de" class="editor-module-hl-blue-underline">support or service</span> setting</li>
<li><span id="d43fdf81c73ff1b96e70e247867e07ca" class="editor-module-hl-purple-solid">Analytical</span> <span id="b0a0ab9236be2d418855c2aabf64e679" class="editor-module-hl-blue-solid">in nature</span>, with a <span id="70d1a4c450350d299c7db91cd0ce9e3a" class="editor-module-hl-green-solid">positive</span>, enthusiastic attitude</li>
<li>Fluent in English and the native language of the regional office (if not English); <span id="2711fe462bcdf0b07b8384bf9fbdd512" class="editor-module-hl-purple-solid">both written and spoken</span> word</li>
<li><span id="b1f756df3c6833634d70b5bf9b73e73b" class="editor-module-hl-green-solid">3+ years’ proven work experience</span> in a ticketing environment, <span id="8a961550083637ca95ca8c86f28610b2" class="editor-module-hl-grey-solid">ideally</span> with use of a Box Office system at Supervisor level or above and <span id="9bf31c67b10eb4a7324b0e7243f5acb7" class="editor-module-hl-green-solid">3 years of technical support experience</span> in the SaaS field.</li>
<li><span id="9d8553ef0bb8c54c585be5985569abec" class="editor-module-hl-orange-underline">A keen interest in</span> the live entertainment or sport industries </li>
<li>Previous SaaS Support experience using Service Cloud or, similar software applications</li>
<li>Any IT languages e.g. HTML, JavaScript, jQuery, SQL, XML, etc. </li>
</ul>
<p> </p>
<p><strong>Equal Opportunities:</strong></p>
<p><span style="font-weight: 400;">SeatGeek expects all people to have an equal opportunity for employment and advancement on the basis of ability, necessary qualifications and fitness for work irrespective of gender, age, disability, marital status, civil partnership, sexual orientation, color, race, creed, religion, national or ethnic origin. As an equal opportunity employer, we recognize that diversity is a positive attribute and we understand and welcome the differences that a diverse culture brings. </span></p>
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|
|
|
|
Sep 19th, 2019 02:20PM
|
Sep 19th, 2019 02:20PM
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SeatGeek
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|
Travel & Leisure
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|
private:seatgeek
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seatgeek.com
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boards.greenhouse.io
|
Oct 3rd, 2019 12:00AM
|
EMEA Implementations Lead
|
Open
|
SeatGeek Enterprise
|
|
London, Greater London, England, United Kingdom
|
London
|
|
GBR
|
Oct 2nd, 2019 12:00AM
|
|
<p><strong>SeatGeek Enterprise, a division of SeatGeek Inc., develops, maintains, implements and supports a suite of tech products including SRO our latest ticketing software. We come from different places and have different stories to tell but share a passion for building outstanding ticketing technology to support live entertainment – Sports, Music, Theatre, Comedy and the Performing Arts. With 400+ employees in 8 offices on 4 continents, our team is ready to bring the industry into the future. </strong></p>
<p><span style="font-weight: 400;">As our EMEA Implementation Lead, reporting to the Head of Global Technology Services, you will manage a team of implementation consultants working to deliver projects and services to the highest standards primarily in the UK and Europe.</span></p>
<p> </p>
<p><strong>What You’ll Do</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Lead and motivate the Implementation Team in the installation and implementation of SGE software in EMEA Entertainment and Sports</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Senior point of escalation for the EMEA Implementation team and therefore will be comfortable in assessing challenges, identifying risk and pragmatic in finding solutions</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Understand the importance of cross functional cooperation and lead by example</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Promote internal projects and strategies aimed at improving the efficiency and quality of the delivery of our services and our products</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work toward excellence and be realistic as to how we achieve and maintain it</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with clients to determine needs and solutions and configure systems to provide a smooth implementation process.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Oversee customer projects from sales handover through to project completion, including the coordination and attendance of onsite meetings with customers </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Assess a client’s needs and ensure that the solution blueprint covers and meets all requirements; manage gaps with the solutions architect team</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Travel to different client locations to manage on-site training and roll-outs</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Be able to provide consultancy and training on SGE Products and offerings at a variety of locations</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work with the project team to oversee the relationship with project partner customers and suppliers, assisting with customer issues where necessary</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Undertake regular reviews with each team member, at least twice annually</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Partner with other SGE offices in sharing and adopting best practice across the group</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work with project services and the Head of Global Technology Services to report actual and projected resource utilization</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Maintain internal databases and systems to accurately reflect current customer contact and status information</span></li>
</ul>
<p> </p>
<p><strong>What You Have</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">The ability to lead and motivate in a fast paced environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">A strong ethos of ownership and accountability</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to digest problems effectively and find workable solutions</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">A creative mindset when faced with challenges </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Interest to become an expert in all things SGE including SRO as well as various 3rd party integrations</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Superb written and verbal communication skills</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">The ability to manage competing priorities and promote collaboration between departments.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You care about your team, you want to achieve the best results for your team and the business</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You are always looking for ways to improve the efficiency and quality of delivery</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You can challenge and be challenged in a constructive way</span></li>
</ul>
|
|
|
|
|
Oct 3rd, 2019 01:55PM
|
Oct 3rd, 2019 01:55PM
|
SeatGeek
|
|
Travel & Leisure
|
|
private:seatgeek
|
seatgeek.com
|
boards.greenhouse.io
|
Oct 10th, 2019 12:00AM
|
Product Support Analyst- London
|
Open
|
Client Services & Support
|
|
London, Greater London, England, United Kingdom
|
London
|
|
GBR
|
Oct 9th, 2019 12:00AM
|
|
<h3>SeatGeek Enterprise, a division of SeatGeek Inc.<span id="067dba005f404722a05c2ea654a74c27" class="editor-module-hl-blue-underline">, develops, maintains</span>, implements and supports a suite of tech products including SRO our latest ticketing software. We come from different places and have different stories to tell but share a passion for building outstanding ticketing technology to support live entertainment – Sports, Music, Theatre, Comedy and the Performing Arts. With 300+ employees in 8 offices on 4 continents, <span id="35ae3b075758d8e16a3d653113e68573" class="editor-module-hl-blue-solid">our team is</span> ready to bring the industry into the future. </h3>
<p><span id="d7f5204ca465d2500bd2808a146d3966" class="editor-module-hl-green-solid">Reporting to</span> our Regional Product Support Manager, <span id="e89c0a19aa06ea55fb46f26e31f67405" class="editor-module-hl-green-solid">you will</span> support both our Clients in the use of our product suite and the wider Team in the implementation of SeatGeek Products across our client user base. <span id="f7ac1c906a84bbbc270c1d764aea9948" class="editor-module-hl-green-solid">You will</span> <span id="a069a72c212ec74b6645af7be325e87f" class="editor-module-hl-grey-solid">ideally</span> have experience in ticketing or live entertainment, but it's not required. </p>
<h3><strong>What You'll Do</strong></h3>
<ul>
<li>Provide first line assistance in / support of SeatGeek Products to its Clients by telephone, email or Service Cloud; our preferred support desk application</li>
<li>Log, record and document, all Client contact in Service Cloud observing Company <span id="739fe7ab218d4ea274a7f41e27dc56ad" class="editor-module-hl-blue-underline">Policies and Procedures</span>; ensuring that records are maintained</li>
<li>To review, and oversee, all ‘open’ calls assigned to the region Support Case Queue; either individually or as one part of the wider team </li>
<li>To escalate first line support calls to the relevant individuals / departments where appropriate; ensuring that all background information is presented </li>
<li>Through regular internal training workshops and self-learning, maintain an <span id="b073e5a50e3ef4ea2fbd6dda26132cd8" class="editor-module-hl-grey-solid">up to date</span> working knowledge of SeatGeek Products; to include functionality therein and its wider integration with 3rd party products</li>
<li><span id="787ffa92fd7322db5ad9fa39ecb334fd" class="editor-module-hl-blue-solid">Assist with testing</span> of new releases and <span id="4453c9b9f5365bfb3a8cfeb47c8a234d" class="editor-module-hl-purple-solid">accurate</span> reporting of any issues found; to include the creation and upkeep of user documentation</li>
<li>To <span id="df77f8a6fff7fe763ca1de8ecd04654b" class="editor-module-hl-orange-solid">assist in</span> the successful implementation of all SeatGeek, and 3rd party, products for customers; to include onsite training, hardware (ticket printers, payment terminals, etc.) and support as directed</li>
<li><span id="a100c3699445bf80ffea77f213fd3045" class="editor-module-hl-blue-solid">Assist in researching and developing</span> user requirements for new features within SRO</li>
</ul>
<h3><strong>What You Have</strong></h3>
<ul>
<li><span id="3c77d65bfee10bb6f977a410b4e6f123" class="editor-module-hl-purple-solid">Excellent interpersonal and communication skills</span> which can be <span id="f181031356aca9292e304675102818f3" class="editor-module-hl-blue-solid">demonstrated</span> in person, over the phone and in writing</li>
<li><span id="f1d80ea2e5d5e630a347d719ecdae633" class="editor-module-hl-purple-solid">Ability to effectively communicate</span> system or technical issues with non-technical audiences</li>
<li><span id="8ecf010acd3c02ed994623354992993a" class="editor-module-hl-orange-solid">Ability to</span> <span id="8a87dc6b79f04eae9ce8e107402aea9d" class="editor-module-hl-orange-underline">define</span> problems, collect data, establish facts and draw valid conclusions</li>
<li><span id="5b1babf7061d3285e5bd4381553e86ce" class="editor-module-hl-green-solid">Minimum 1 year experience</span> in SaaS <span id="396a5fd490d68ca370e5b54eeec9c7de" class="editor-module-hl-blue-underline">support or service</span> setting</li>
<li><span id="d43fdf81c73ff1b96e70e247867e07ca" class="editor-module-hl-purple-solid">Analytical</span> <span id="b0a0ab9236be2d418855c2aabf64e679" class="editor-module-hl-blue-solid">in nature</span>, with a <span id="70d1a4c450350d299c7db91cd0ce9e3a" class="editor-module-hl-green-solid">positive</span>, enthusiastic attitude</li>
<li>Fluent in English and the native language of the regional office (if not English); <span id="2711fe462bcdf0b07b8384bf9fbdd512" class="editor-module-hl-purple-solid">both written and spoken</span> word</li>
<li><span id="b1f756df3c6833634d70b5bf9b73e73b" class="editor-module-hl-green-solid">3+ years’ proven work experience</span> in a ticketing environment, <span id="8a961550083637ca95ca8c86f28610b2" class="editor-module-hl-grey-solid">ideally</span> with use of a Box Office system at Supervisor level or above and <span id="9bf31c67b10eb4a7324b0e7243f5acb7" class="editor-module-hl-green-solid">3 years of technical support experience</span> in the SaaS field.</li>
<li><span id="9d8553ef0bb8c54c585be5985569abec" class="editor-module-hl-orange-underline">A keen interest in</span> the live entertainment or sport industries </li>
<li>Previous SaaS Support experience using Service Cloud or, similar software applications</li>
<li>Any IT languages e.g. HTML, JavaScript, jQuery, SQL, XML, etc. </li>
</ul>
<p> </p>
<p><strong>Equal Opportunities:</strong></p>
<p><em><span style="font-weight: 400;">SeatGeek expects all people to have an equal opportunity for employment and advancement on the basis of ability, necessary qualifications and fitness for work irrespective of gender, age, disability, marital status, civil partnership, sexual orientation, color, race, creed, religion, national or ethnic origin. As an equal opportunity employer, we recognize that diversity is a positive attribute and we understand and welcome the differences that a diverse culture brings. Come join us!</span></em></p>
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|
|
|
|
Oct 10th, 2019 11:04AM
|
Oct 10th, 2019 11:04AM
|
SeatGeek
|
|
Travel & Leisure
|
|
private:seatgeek
|
seatgeek.com
|
boards.greenhouse.io
|
Oct 14th, 2019 12:00AM
|
Product Support Analyst- London
|
Open
|
Client Services & Support
|
|
London, Greater London, England, United Kingdom
|
London
|
|
GBR
|
Oct 9th, 2019 12:00AM
|
|
<h3>SeatGeek Enterprise, a division of SeatGeek Inc.<span id="067dba005f404722a05c2ea654a74c27" class="editor-module-hl-blue-underline">, develops, maintains</span>, implements and supports a suite of tech products including SRO our latest ticketing software. We come from different places and have different stories to tell but share a passion for building outstanding ticketing technology to support live entertainment – Sports, Music, Theatre, Comedy and the Performing Arts. With 300+ employees in 8 offices on 4 continents, <span id="35ae3b075758d8e16a3d653113e68573" class="editor-module-hl-blue-solid">our team is</span> ready to bring the industry into the future. </h3>
<p><span id="d7f5204ca465d2500bd2808a146d3966" class="editor-module-hl-green-solid">Reporting to</span> our Regional Product Support Manager, <span id="e89c0a19aa06ea55fb46f26e31f67405" class="editor-module-hl-green-solid">you will</span> support both our Clients in the use of our product suite and the wider Team in the implementation of SeatGeek Products across our client user base. <span id="f7ac1c906a84bbbc270c1d764aea9948" class="editor-module-hl-green-solid">You will</span> <span id="a069a72c212ec74b6645af7be325e87f" class="editor-module-hl-grey-solid">ideally</span> have experience in ticketing or live entertainment, but it's not required. </p>
<h3><strong>What You'll Do</strong></h3>
<ul>
<li>Provide first line assistance in / support of SeatGeek Products to its Clients by telephone, email or Service Cloud; our preferred support desk application</li>
<li>Log, record and document, all Client contact in Service Cloud observing Company <span id="739fe7ab218d4ea274a7f41e27dc56ad" class="editor-module-hl-blue-underline">Policies and Procedures</span>; ensuring that records are maintained</li>
<li>To review, and oversee, all ‘open’ calls assigned to the region Support Case Queue; either individually or as one part of the wider team </li>
<li>To escalate first line support calls to the relevant individuals / departments where appropriate; ensuring that all background information is presented </li>
<li>Through regular internal training workshops and self-learning, maintain an <span id="b073e5a50e3ef4ea2fbd6dda26132cd8" class="editor-module-hl-grey-solid">up to date</span> working knowledge of SeatGeek Products; to include functionality therein and its wider integration with 3rd party products</li>
<li><span id="787ffa92fd7322db5ad9fa39ecb334fd" class="editor-module-hl-blue-solid">Assist with testing</span> of new releases and <span id="4453c9b9f5365bfb3a8cfeb47c8a234d" class="editor-module-hl-purple-solid">accurate</span> reporting of any issues found; to include the creation and upkeep of user documentation</li>
<li>To <span id="df77f8a6fff7fe763ca1de8ecd04654b" class="editor-module-hl-orange-solid">assist in</span> the successful implementation of all SeatGeek, and 3rd party, products for customers; to include onsite training, hardware (ticket printers, payment terminals, etc.) and support as directed</li>
<li><span id="a100c3699445bf80ffea77f213fd3045" class="editor-module-hl-blue-solid">Assist in researching and developing</span> user requirements for new features within SRO</li>
</ul>
<h3><strong>What You Have</strong></h3>
<ul>
<li><span id="3c77d65bfee10bb6f977a410b4e6f123" class="editor-module-hl-purple-solid">Excellent interpersonal and communication skills</span> which can be <span id="f181031356aca9292e304675102818f3" class="editor-module-hl-blue-solid">demonstrated</span> in person, over the phone and in writing</li>
<li><span id="f1d80ea2e5d5e630a347d719ecdae633" class="editor-module-hl-purple-solid">Ability to effectively communicate</span> system or technical issues with non-technical audiences</li>
<li><span id="8ecf010acd3c02ed994623354992993a" class="editor-module-hl-orange-solid">Ability to</span> <span id="8a87dc6b79f04eae9ce8e107402aea9d" class="editor-module-hl-orange-underline">define</span> problems, collect data, establish facts and draw valid conclusions</li>
<li><span id="5b1babf7061d3285e5bd4381553e86ce" class="editor-module-hl-green-solid">Minimum 1 year experience</span> in SaaS <span id="396a5fd490d68ca370e5b54eeec9c7de" class="editor-module-hl-blue-underline">support or service</span> setting</li>
<li><span id="d43fdf81c73ff1b96e70e247867e07ca" class="editor-module-hl-purple-solid">Analytical</span> <span id="b0a0ab9236be2d418855c2aabf64e679" class="editor-module-hl-blue-solid">in nature</span>, with a <span id="70d1a4c450350d299c7db91cd0ce9e3a" class="editor-module-hl-green-solid">positive</span>, enthusiastic attitude</li>
<li>Fluent in English and the native language of the regional office (if not English); <span id="2711fe462bcdf0b07b8384bf9fbdd512" class="editor-module-hl-purple-solid">both written and spoken</span> word</li>
<li><span id="b1f756df3c6833634d70b5bf9b73e73b" class="editor-module-hl-green-solid">3+ years’ proven work experience</span> in a ticketing environment, <span id="8a961550083637ca95ca8c86f28610b2" class="editor-module-hl-grey-solid">ideally</span> with use of a Box Office system at Supervisor level or above and <span id="9bf31c67b10eb4a7324b0e7243f5acb7" class="editor-module-hl-green-solid">3 years of technical support experience</span> in the SaaS field.</li>
<li><span id="9d8553ef0bb8c54c585be5985569abec" class="editor-module-hl-orange-underline">A keen interest in</span> the live entertainment or sport industries </li>
<li>Previous SaaS Support experience using Service Cloud or, similar software applications</li>
<li>Any IT languages e.g. HTML, JavaScript, jQuery, SQL, XML, etc. </li>
</ul>
<p> </p>
<p><strong>Equal Opportunities:</strong></p>
<p><em><span style="font-weight: 400;">SeatGeek expects all people to have an equal opportunity for employment and advancement on the basis of ability, necessary qualifications and fitness for work irrespective of gender, age, disability, marital status, civil partnership, sexual orientation, color, race, creed, religion, national or ethnic origin. As an equal opportunity employer, we recognize that diversity is a positive attribute and we understand and welcome the differences that a diverse culture brings. Come join us!</span></em></p>
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|
|
|
|
Oct 14th, 2019 12:00PM
|
Oct 14th, 2019 12:00PM
|
SeatGeek
|
|
Travel & Leisure
|
|
private:seatgeek
|
seatgeek.com
|
boards.greenhouse.io
|
Oct 18th, 2019 12:00AM
|
Product Support Analyst- London
|
Open
|
Client Services & Support
|
|
London, Greater London, England, United Kingdom
|
London
|
|
GBR
|
Oct 9th, 2019 12:00AM
|
|
<h3>SeatGeek Enterprise, a division of SeatGeek Inc.<span id="067dba005f404722a05c2ea654a74c27" class="editor-module-hl-blue-underline">, develops, maintains</span>, implements and supports a suite of tech products including SRO our latest ticketing software. We come from different places and have different stories to tell but share a passion for building outstanding ticketing technology to support live entertainment – Sports, Music, Theatre, Comedy and the Performing Arts. With 300+ employees in 8 offices on 4 continents, <span id="35ae3b075758d8e16a3d653113e68573" class="editor-module-hl-blue-solid">our team is</span> ready to bring the industry into the future. </h3>
<p><span id="d7f5204ca465d2500bd2808a146d3966" class="editor-module-hl-green-solid">Reporting to</span> our Regional Product Support Manager, <span id="e89c0a19aa06ea55fb46f26e31f67405" class="editor-module-hl-green-solid">you will</span> support both our Clients in the use of our product suite and the wider Team in the implementation of SeatGeek Products across our client user base. <span id="f7ac1c906a84bbbc270c1d764aea9948" class="editor-module-hl-green-solid">You will</span> <span id="a069a72c212ec74b6645af7be325e87f" class="editor-module-hl-grey-solid">ideally</span> have experience in ticketing or live entertainment, but it's not required. </p>
<h3><strong>What You'll Do</strong></h3>
<ul>
<li>Provide first line assistance in / support of SeatGeek Products to its Clients by telephone, email or Service Cloud; our preferred support desk application</li>
<li>Log, record and document, all Client contact in Service Cloud observing Company <span id="739fe7ab218d4ea274a7f41e27dc56ad" class="editor-module-hl-blue-underline">Policies and Procedures</span>; ensuring that records are maintained</li>
<li>To review, and oversee, all ‘open’ calls assigned to the region Support Case Queue; either individually or as one part of the wider team </li>
<li>To escalate first line support calls to the relevant individuals / departments where appropriate; ensuring that all background information is presented </li>
<li>Through regular internal training workshops and self-learning, maintain an <span id="b073e5a50e3ef4ea2fbd6dda26132cd8" class="editor-module-hl-grey-solid">up to date</span> working knowledge of SeatGeek Products; to include functionality therein and its wider integration with 3rd party products</li>
<li><span id="787ffa92fd7322db5ad9fa39ecb334fd" class="editor-module-hl-blue-solid">Assist with testing</span> of new releases and <span id="4453c9b9f5365bfb3a8cfeb47c8a234d" class="editor-module-hl-purple-solid">accurate</span> reporting of any issues found; to include the creation and upkeep of user documentation</li>
<li>To <span id="df77f8a6fff7fe763ca1de8ecd04654b" class="editor-module-hl-orange-solid">assist in</span> the successful implementation of all SeatGeek, and 3rd party, products for customers; to include onsite training, hardware (ticket printers, payment terminals, etc.) and support as directed</li>
<li><span id="a100c3699445bf80ffea77f213fd3045" class="editor-module-hl-blue-solid">Assist in researching and developing</span> user requirements for new features within SRO</li>
</ul>
<h3><strong>What You Have</strong></h3>
<ul>
<li><span id="3c77d65bfee10bb6f977a410b4e6f123" class="editor-module-hl-purple-solid">Excellent interpersonal and communication skills</span> which can be <span id="f181031356aca9292e304675102818f3" class="editor-module-hl-blue-solid">demonstrated</span> in person, over the phone and in writing</li>
<li><span id="f1d80ea2e5d5e630a347d719ecdae633" class="editor-module-hl-purple-solid">Ability to effectively communicate</span> system or technical issues with non-technical audiences</li>
<li><span id="8ecf010acd3c02ed994623354992993a" class="editor-module-hl-orange-solid">Ability to</span> <span id="8a87dc6b79f04eae9ce8e107402aea9d" class="editor-module-hl-orange-underline">define</span> problems, collect data, establish facts and draw valid conclusions</li>
<li><span id="5b1babf7061d3285e5bd4381553e86ce" class="editor-module-hl-green-solid">Minimum 1 year experience</span> in SaaS <span id="396a5fd490d68ca370e5b54eeec9c7de" class="editor-module-hl-blue-underline">support or service</span> setting</li>
<li><span id="d43fdf81c73ff1b96e70e247867e07ca" class="editor-module-hl-purple-solid">Analytical</span> <span id="b0a0ab9236be2d418855c2aabf64e679" class="editor-module-hl-blue-solid">in nature</span>, with a <span id="70d1a4c450350d299c7db91cd0ce9e3a" class="editor-module-hl-green-solid">positive</span>, enthusiastic attitude</li>
<li>Fluent in English and the native language of the regional office (if not English); <span id="2711fe462bcdf0b07b8384bf9fbdd512" class="editor-module-hl-purple-solid">both written and spoken</span> word</li>
<li><span id="b1f756df3c6833634d70b5bf9b73e73b" class="editor-module-hl-green-solid">3+ years’ proven work experience</span> in a ticketing environment, <span id="8a961550083637ca95ca8c86f28610b2" class="editor-module-hl-grey-solid">ideally</span> with use of a Box Office system at Supervisor level or above and <span id="9bf31c67b10eb4a7324b0e7243f5acb7" class="editor-module-hl-green-solid">3 years of technical support experience</span> in the SaaS field.</li>
<li><span id="9d8553ef0bb8c54c585be5985569abec" class="editor-module-hl-orange-underline">A keen interest in</span> the live entertainment or sport industries </li>
<li>Previous SaaS Support experience using Service Cloud or, similar software applications</li>
<li>Any IT languages e.g. HTML, JavaScript, jQuery, SQL, XML, etc. </li>
</ul>
<p> </p>
<p><strong>Equal Opportunities:</strong></p>
<p><em><span style="font-weight: 400;">SeatGeek expects all people to have an equal opportunity for employment and advancement on the basis of ability, necessary qualifications and fitness for work irrespective of gender, age, disability, marital status, civil partnership, sexual orientation, color, race, creed, religion, national or ethnic origin. As an equal opportunity employer, we recognize that diversity is a positive attribute and we understand and welcome the differences that a diverse culture brings. Come join us!</span></em></p>
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Oct 18th, 2019 12:53PM
|
Oct 18th, 2019 12:53PM
|
SeatGeek
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|
Travel & Leisure
|
|
private:seatgeek
|
seatgeek.com
|
boards.greenhouse.io
|
Oct 23rd, 2019 12:00AM
|
EMEA Implementations Lead
|
Open
|
SeatGeek Enterprise
|
|
London, Greater London, England, United Kingdom
|
London
|
|
GBR
|
Oct 9th, 2019 12:00AM
|
|
<h3><strong>SeatGeek Enterprise, a division of SeatGeek Inc., develops, maintains, implements and supports a suite of tech products including SRO our latest ticketing software. We come from different places and have different stories to tell but share a passion for building outstanding ticketing technology to support live entertainment – Sports, Music, Theatre, Comedy and the Performing Arts. With 400+ employees in 8 offices on 4 continents, our team is ready to bring the industry into the future. </strong></h3>
<p><span style="font-weight: 400;">As our EMEA Implementation Lead, reporting to the Head of Global Technology Services, you will manage a team of implementation consultants working to deliver projects and services to the highest standards primarily in the UK and Europe.</span></p>
<h3><strong>What You’ll Do</strong></h3>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Lead and motivate the Implementation Team in the installation and implementation of SGE software in EMEA Entertainment and Sports</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Senior point of escalation for the EMEA Implementation team and therefore will be comfortable in assessing challenges, identifying risk and pragmatic in finding solutions</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Understand the importance of cross functional cooperation and lead by example</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Promote internal projects and strategies aimed at improving the efficiency and quality of the delivery of our services and our products</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work toward excellence and be realistic as to how we achieve and maintain it</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with clients to determine needs and solutions and configure systems to provide a smooth implementation process.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Oversee customer projects from sales handover through to project completion, including the coordination and attendance of onsite meetings with customers </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Assess a client’s needs and ensure that the solution blueprint covers and meets all requirements; manage gaps with the solutions architect team</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Travel to different client locations to manage on-site training and roll-outs</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Be able to provide consultancy and training on SGE Products and offerings at a variety of locations</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work with the project team to oversee the relationship with project partner customers and suppliers, assisting with customer issues where necessary</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Undertake regular reviews with each team member, at least twice annually</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Partner with other SGE offices in sharing and adopting best practice across the group</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work with project services and the Head of Global Technology Services to report actual and projected resource utilization</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Maintain internal databases and systems to accurately reflect current customer contact and status information</span></li>
</ul>
<h3><strong>What You Have</strong></h3>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">The ability to lead and motivate in a fast paced environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">A strong ethos of ownership and accountability</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to digest problems effectively and find workable solutions</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">A creative mindset when faced with challenges </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Interest to become an expert in all things SGE including SRO as well as various 3rd party integrations</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Superb written and verbal communication skills</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">The ability to manage competing priorities and promote collaboration between departments.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You care about your team, you want to achieve the best results for your team and the business</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You are always looking for ways to improve the efficiency and quality of delivery</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You can challenge and be challenged in a constructive way</span></li>
</ul>
<p> </p>
<hr>
<p><em>SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!</em></p>
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|
Oct 23rd, 2019 10:52AM
|
Oct 23rd, 2019 10:52AM
|
SeatGeek
|
|
Travel & Leisure
|
|
private:seatgeek
|
seatgeek.com
|
boards.greenhouse.io
|
Oct 24th, 2019 12:00AM
|
Product Support Analyst- London
|
Open
|
Client Services & Support
|
|
London, Greater London, England, United Kingdom
|
London
|
|
GBR
|
Oct 9th, 2019 12:00AM
|
|
<h3>SeatGeek Enterprise, a division of SeatGeek Inc.<span id="067dba005f404722a05c2ea654a74c27" class="editor-module-hl-blue-underline">, develops, maintains</span>, implements and supports a suite of tech products including SRO our latest ticketing software. We come from different places and have different stories to tell but share a passion for building outstanding ticketing technology to support live entertainment – Sports, Music, Theatre, Comedy and the Performing Arts. With 300+ employees in 8 offices on 4 continents, <span id="35ae3b075758d8e16a3d653113e68573" class="editor-module-hl-blue-solid">our team is</span> ready to bring the industry into the future. </h3>
<p><span id="d7f5204ca465d2500bd2808a146d3966" class="editor-module-hl-green-solid">Reporting to</span> our Regional Product Support Manager, <span id="e89c0a19aa06ea55fb46f26e31f67405" class="editor-module-hl-green-solid">you will</span> support both our Clients in the use of our product suite and the wider Team in the implementation of SeatGeek Products across our client user base. <span id="f7ac1c906a84bbbc270c1d764aea9948" class="editor-module-hl-green-solid">You will</span> <span id="a069a72c212ec74b6645af7be325e87f" class="editor-module-hl-grey-solid">ideally</span> have experience in ticketing or live entertainment, but it's not required. </p>
<h3><strong>What You'll Do</strong></h3>
<ul>
<li>Provide first line assistance in / support of SeatGeek Products to its Clients by telephone, email or Service Cloud; our preferred support desk application</li>
<li>Log, record and document, all Client contact in Service Cloud observing Company <span id="739fe7ab218d4ea274a7f41e27dc56ad" class="editor-module-hl-blue-underline">Policies and Procedures</span>; ensuring that records are maintained</li>
<li>To review, and oversee, all ‘open’ calls assigned to the region Support Case Queue; either individually or as one part of the wider team </li>
<li>To escalate first line support calls to the relevant individuals / departments where appropriate; ensuring that all background information is presented </li>
<li>Through regular internal training workshops and self-learning, maintain an <span id="b073e5a50e3ef4ea2fbd6dda26132cd8" class="editor-module-hl-grey-solid">up to date</span> working knowledge of SeatGeek Products; to include functionality therein and its wider integration with 3rd party products</li>
<li><span id="787ffa92fd7322db5ad9fa39ecb334fd" class="editor-module-hl-blue-solid">Assist with testing</span> of new releases and <span id="4453c9b9f5365bfb3a8cfeb47c8a234d" class="editor-module-hl-purple-solid">accurate</span> reporting of any issues found; to include the creation and upkeep of user documentation</li>
<li>To <span id="df77f8a6fff7fe763ca1de8ecd04654b" class="editor-module-hl-orange-solid">assist in</span> the successful implementation of all SeatGeek, and 3rd party, products for customers; to include onsite training, hardware (ticket printers, payment terminals, etc.) and support as directed</li>
<li><span id="a100c3699445bf80ffea77f213fd3045" class="editor-module-hl-blue-solid">Assist in researching and developing</span> user requirements for new features within SRO</li>
</ul>
<h3><strong>What You Have</strong></h3>
<ul>
<li><span id="3c77d65bfee10bb6f977a410b4e6f123" class="editor-module-hl-purple-solid">Excellent interpersonal and communication skills</span> which can be <span id="f181031356aca9292e304675102818f3" class="editor-module-hl-blue-solid">demonstrated</span> in person, over the phone and in writing</li>
<li><span id="f1d80ea2e5d5e630a347d719ecdae633" class="editor-module-hl-purple-solid">Ability to effectively communicate</span> system or technical issues with non-technical audiences</li>
<li><span id="8ecf010acd3c02ed994623354992993a" class="editor-module-hl-orange-solid">Ability to</span> <span id="8a87dc6b79f04eae9ce8e107402aea9d" class="editor-module-hl-orange-underline">define</span> problems, collect data, establish facts and draw valid conclusions</li>
<li><span id="5b1babf7061d3285e5bd4381553e86ce" class="editor-module-hl-green-solid">Minimum 1 year experience</span> in SaaS <span id="396a5fd490d68ca370e5b54eeec9c7de" class="editor-module-hl-blue-underline">support or service</span> setting</li>
<li><span id="d43fdf81c73ff1b96e70e247867e07ca" class="editor-module-hl-purple-solid">Analytical</span> <span id="b0a0ab9236be2d418855c2aabf64e679" class="editor-module-hl-blue-solid">in nature</span>, with a <span id="70d1a4c450350d299c7db91cd0ce9e3a" class="editor-module-hl-green-solid">positive</span>, enthusiastic attitude</li>
<li>Fluent in English and the native language of the regional office (if not English); <span id="2711fe462bcdf0b07b8384bf9fbdd512" class="editor-module-hl-purple-solid">both written and spoken</span> word</li>
<li><span id="b1f756df3c6833634d70b5bf9b73e73b" class="editor-module-hl-green-solid">3+ years’ proven work experience</span> in a ticketing environment, <span id="8a961550083637ca95ca8c86f28610b2" class="editor-module-hl-grey-solid">ideally</span> with use of a Box Office system at Supervisor level or above and <span id="9bf31c67b10eb4a7324b0e7243f5acb7" class="editor-module-hl-green-solid">3 years of technical support experience</span> in the SaaS field.</li>
<li><span id="9d8553ef0bb8c54c585be5985569abec" class="editor-module-hl-orange-underline">A keen interest in</span> the live entertainment or sport industries </li>
<li>Previous SaaS Support experience using Service Cloud or, similar software applications</li>
<li>Any IT languages e.g. HTML, JavaScript, jQuery, SQL, XML, etc. </li>
</ul>
<p> </p>
<p><strong>Equal Opportunities:</strong></p>
<p><em><span style="font-weight: 400;">SeatGeek expects all people to have an equal opportunity for employment and advancement on the basis of ability, necessary qualifications and fitness for work irrespective of gender, age, disability, marital status, civil partnership, sexual orientation, color, race, creed, religion, national or ethnic origin. As an equal opportunity employer, we recognize that diversity is a positive attribute and we understand and welcome the differences that a diverse culture brings. Come join us!</span></em></p>
|
|
|
|
|
Oct 24th, 2019 11:04AM
|
Oct 24th, 2019 11:04AM
|
SeatGeek
|
|
Travel & Leisure
|
|
private:seatgeek
|
seatgeek.com
|
boards.greenhouse.io
|
Oct 25th, 2019 12:00AM
|
Product Support Analyst- London
|
Open
|
Client Services & Support
|
|
London, Greater London, England, United Kingdom
|
London
|
|
GBR
|
Oct 9th, 2019 12:00AM
|
|
<h3>SeatGeek Enterprise, a division of SeatGeek Inc.<span id="067dba005f404722a05c2ea654a74c27" class="editor-module-hl-blue-underline">, develops, maintains</span>, implements and supports a suite of tech products including SRO our latest ticketing software. We come from different places and have different stories to tell but share a passion for building outstanding ticketing technology to support live entertainment – Sports, Music, Theatre, Comedy and the Performing Arts. With 300+ employees in 8 offices on 4 continents, <span id="35ae3b075758d8e16a3d653113e68573" class="editor-module-hl-blue-solid">our team is</span> ready to bring the industry into the future. </h3>
<p><span id="d7f5204ca465d2500bd2808a146d3966" class="editor-module-hl-green-solid">Reporting to</span> our Regional Product Support Manager, <span id="e89c0a19aa06ea55fb46f26e31f67405" class="editor-module-hl-green-solid">you will</span> support both our Clients in the use of our product suite and the wider Team in the implementation of SeatGeek Products across our client user base. <span id="f7ac1c906a84bbbc270c1d764aea9948" class="editor-module-hl-green-solid">You will</span> <span id="a069a72c212ec74b6645af7be325e87f" class="editor-module-hl-grey-solid">ideally</span> have experience in ticketing or live entertainment, but it's not required. </p>
<h3><strong>What You'll Do</strong></h3>
<ul>
<li>Provide first line assistance in / support of SeatGeek Products to its Clients by telephone, email or Service Cloud; our preferred support desk application</li>
<li>Log, record and document, all Client contact in Service Cloud observing Company <span id="739fe7ab218d4ea274a7f41e27dc56ad" class="editor-module-hl-blue-underline">Policies and Procedures</span>; ensuring that records are maintained</li>
<li>To review, and oversee, all ‘open’ calls assigned to the region Support Case Queue; either individually or as one part of the wider team </li>
<li>To escalate first line support calls to the relevant individuals / departments where appropriate; ensuring that all background information is presented </li>
<li>Through regular internal training workshops and self-learning, maintain an <span id="b073e5a50e3ef4ea2fbd6dda26132cd8" class="editor-module-hl-grey-solid">up to date</span> working knowledge of SeatGeek Products; to include functionality therein and its wider integration with 3rd party products</li>
<li><span id="787ffa92fd7322db5ad9fa39ecb334fd" class="editor-module-hl-blue-solid">Assist with testing</span> of new releases and <span id="4453c9b9f5365bfb3a8cfeb47c8a234d" class="editor-module-hl-purple-solid">accurate</span> reporting of any issues found; to include the creation and upkeep of user documentation</li>
<li>To <span id="df77f8a6fff7fe763ca1de8ecd04654b" class="editor-module-hl-orange-solid">assist in</span> the successful implementation of all SeatGeek, and 3rd party, products for customers; to include onsite training, hardware (ticket printers, payment terminals, etc.) and support as directed</li>
<li><span id="a100c3699445bf80ffea77f213fd3045" class="editor-module-hl-blue-solid">Assist in researching and developing</span> user requirements for new features within SRO</li>
</ul>
<h3><strong>What You Have</strong></h3>
<ul>
<li><span id="3c77d65bfee10bb6f977a410b4e6f123" class="editor-module-hl-purple-solid">Excellent interpersonal and communication skills</span> which can be <span id="f181031356aca9292e304675102818f3" class="editor-module-hl-blue-solid">demonstrated</span> in person, over the phone and in writing</li>
<li><span id="f1d80ea2e5d5e630a347d719ecdae633" class="editor-module-hl-purple-solid">Ability to effectively communicate</span> system or technical issues with non-technical audiences</li>
<li><span id="8ecf010acd3c02ed994623354992993a" class="editor-module-hl-orange-solid">Ability to</span> <span id="8a87dc6b79f04eae9ce8e107402aea9d" class="editor-module-hl-orange-underline">define</span> problems, collect data, establish facts and draw valid conclusions</li>
<li><span id="5b1babf7061d3285e5bd4381553e86ce" class="editor-module-hl-green-solid">Minimum 1 year experience</span> in SaaS <span id="396a5fd490d68ca370e5b54eeec9c7de" class="editor-module-hl-blue-underline">support or service</span> setting</li>
<li><span id="d43fdf81c73ff1b96e70e247867e07ca" class="editor-module-hl-purple-solid">Analytical</span> <span id="b0a0ab9236be2d418855c2aabf64e679" class="editor-module-hl-blue-solid">in nature</span>, with a <span id="70d1a4c450350d299c7db91cd0ce9e3a" class="editor-module-hl-green-solid">positive</span>, enthusiastic attitude</li>
<li>Fluent in English and the native language of the regional office (if not English); <span id="2711fe462bcdf0b07b8384bf9fbdd512" class="editor-module-hl-purple-solid">both written and spoken</span> word</li>
<li><span id="b1f756df3c6833634d70b5bf9b73e73b" class="editor-module-hl-green-solid">3+ years’ proven work experience</span> in a ticketing environment, <span id="8a961550083637ca95ca8c86f28610b2" class="editor-module-hl-grey-solid">ideally</span> with use of a Box Office system at Supervisor level or above and <span id="9bf31c67b10eb4a7324b0e7243f5acb7" class="editor-module-hl-green-solid">3 years of technical support experience</span> in the SaaS field.</li>
<li><span id="9d8553ef0bb8c54c585be5985569abec" class="editor-module-hl-orange-underline">A keen interest in</span> the live entertainment or sport industries </li>
<li>Previous SaaS Support experience using Service Cloud or, similar software applications</li>
<li>Any IT languages e.g. HTML, JavaScript, jQuery, SQL, XML, etc. </li>
</ul>
<p> </p>
<p><strong>Equal Opportunities:</strong></p>
<p><em><span style="font-weight: 400;">SeatGeek expects all people to have an equal opportunity for employment and advancement on the basis of ability, necessary qualifications and fitness for work irrespective of gender, age, disability, marital status, civil partnership, sexual orientation, color, race, creed, religion, national or ethnic origin. As an equal opportunity employer, we recognize that diversity is a positive attribute and we understand and welcome the differences that a diverse culture brings. Come join us!</span></em></p>
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|
|
|
|
Oct 25th, 2019 12:13PM
|
Oct 25th, 2019 12:13PM
|
SeatGeek
|
|
Travel & Leisure
|
|
private:seatgeek
|
seatgeek.com
|
boards.greenhouse.io
|
Oct 27th, 2019 12:00AM
|
Product Support Analyst- London
|
Open
|
Client Services & Support
|
|
London, Greater London, England, United Kingdom
|
London
|
|
GBR
|
Oct 9th, 2019 12:00AM
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<h3>SeatGeek Enterprise, a division of SeatGeek Inc.<span id="067dba005f404722a05c2ea654a74c27" class="editor-module-hl-blue-underline">, develops, maintains</span>, implements and supports a suite of tech products including SRO our latest ticketing software. We come from different places and have different stories to tell but share a passion for building outstanding ticketing technology to support live entertainment – Sports, Music, Theatre, Comedy and the Performing Arts. With 300+ employees in 8 offices on 4 continents, <span id="35ae3b075758d8e16a3d653113e68573" class="editor-module-hl-blue-solid">our team is</span> ready to bring the industry into the future. </h3>
<p><span id="d7f5204ca465d2500bd2808a146d3966" class="editor-module-hl-green-solid">Reporting to</span> our Regional Product Support Manager, <span id="e89c0a19aa06ea55fb46f26e31f67405" class="editor-module-hl-green-solid">you will</span> support both our Clients in the use of our product suite and the wider Team in the implementation of SeatGeek Products across our client user base. <span id="f7ac1c906a84bbbc270c1d764aea9948" class="editor-module-hl-green-solid">You will</span> <span id="a069a72c212ec74b6645af7be325e87f" class="editor-module-hl-grey-solid">ideally</span> have experience in ticketing or live entertainment, but it's not required. </p>
<h3><strong>What You'll Do</strong></h3>
<ul>
<li>Provide first line assistance in / support of SeatGeek Products to its Clients by telephone, email or Service Cloud; our preferred support desk application</li>
<li>Log, record and document, all Client contact in Service Cloud observing Company <span id="739fe7ab218d4ea274a7f41e27dc56ad" class="editor-module-hl-blue-underline">Policies and Procedures</span>; ensuring that records are maintained</li>
<li>To review, and oversee, all ‘open’ calls assigned to the region Support Case Queue; either individually or as one part of the wider team </li>
<li>To escalate first line support calls to the relevant individuals / departments where appropriate; ensuring that all background information is presented </li>
<li>Through regular internal training workshops and self-learning, maintain an <span id="b073e5a50e3ef4ea2fbd6dda26132cd8" class="editor-module-hl-grey-solid">up to date</span> working knowledge of SeatGeek Products; to include functionality therein and its wider integration with 3rd party products</li>
<li><span id="787ffa92fd7322db5ad9fa39ecb334fd" class="editor-module-hl-blue-solid">Assist with testing</span> of new releases and <span id="4453c9b9f5365bfb3a8cfeb47c8a234d" class="editor-module-hl-purple-solid">accurate</span> reporting of any issues found; to include the creation and upkeep of user documentation</li>
<li>To <span id="df77f8a6fff7fe763ca1de8ecd04654b" class="editor-module-hl-orange-solid">assist in</span> the successful implementation of all SeatGeek, and 3rd party, products for customers; to include onsite training, hardware (ticket printers, payment terminals, etc.) and support as directed</li>
<li><span id="a100c3699445bf80ffea77f213fd3045" class="editor-module-hl-blue-solid">Assist in researching and developing</span> user requirements for new features within SRO</li>
</ul>
<h3><strong>What You Have</strong></h3>
<ul>
<li><span id="3c77d65bfee10bb6f977a410b4e6f123" class="editor-module-hl-purple-solid">Excellent interpersonal and communication skills</span> which can be <span id="f181031356aca9292e304675102818f3" class="editor-module-hl-blue-solid">demonstrated</span> in person, over the phone and in writing</li>
<li><span id="f1d80ea2e5d5e630a347d719ecdae633" class="editor-module-hl-purple-solid">Ability to effectively communicate</span> system or technical issues with non-technical audiences</li>
<li><span id="8ecf010acd3c02ed994623354992993a" class="editor-module-hl-orange-solid">Ability to</span> <span id="8a87dc6b79f04eae9ce8e107402aea9d" class="editor-module-hl-orange-underline">define</span> problems, collect data, establish facts and draw valid conclusions</li>
<li><span id="5b1babf7061d3285e5bd4381553e86ce" class="editor-module-hl-green-solid">Minimum 1 year experience</span> in SaaS <span id="396a5fd490d68ca370e5b54eeec9c7de" class="editor-module-hl-blue-underline">support or service</span> setting</li>
<li><span id="d43fdf81c73ff1b96e70e247867e07ca" class="editor-module-hl-purple-solid">Analytical</span> <span id="b0a0ab9236be2d418855c2aabf64e679" class="editor-module-hl-blue-solid">in nature</span>, with a <span id="70d1a4c450350d299c7db91cd0ce9e3a" class="editor-module-hl-green-solid">positive</span>, enthusiastic attitude</li>
<li>Fluent in English and the native language of the regional office (if not English); <span id="2711fe462bcdf0b07b8384bf9fbdd512" class="editor-module-hl-purple-solid">both written and spoken</span> word</li>
<li><span id="b1f756df3c6833634d70b5bf9b73e73b" class="editor-module-hl-green-solid">3+ years’ proven work experience</span> in a ticketing environment, <span id="8a961550083637ca95ca8c86f28610b2" class="editor-module-hl-grey-solid">ideally</span> with use of a Box Office system at Supervisor level or above and <span id="9bf31c67b10eb4a7324b0e7243f5acb7" class="editor-module-hl-green-solid">3 years of technical support experience</span> in the SaaS field.</li>
<li><span id="9d8553ef0bb8c54c585be5985569abec" class="editor-module-hl-orange-underline">A keen interest in</span> the live entertainment or sport industries </li>
<li>Previous SaaS Support experience using Service Cloud or, similar software applications</li>
<li>Any IT languages e.g. HTML, JavaScript, jQuery, SQL, XML, etc. </li>
</ul>
<p> </p>
<p><strong>Equal Opportunities:</strong></p>
<p><em><span style="font-weight: 400;">SeatGeek expects all people to have an equal opportunity for employment and advancement on the basis of ability, necessary qualifications and fitness for work irrespective of gender, age, disability, marital status, civil partnership, sexual orientation, color, race, creed, religion, national or ethnic origin. As an equal opportunity employer, we recognize that diversity is a positive attribute and we understand and welcome the differences that a diverse culture brings. Come join us!</span></em></p>
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Oct 27th, 2019 11:08AM
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Oct 27th, 2019 11:08AM
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SeatGeek
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Travel & Leisure
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private:seatgeek
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seatgeek.com
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boards.greenhouse.io
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Dec 9th, 2018 12:00AM
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Data Migration Consultant
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Open
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SGE
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London, Greater London, England, United Kingdom
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London
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GBR
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Nov 6th, 2018 12:00AM
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<p><span style="font-weight: 400;">SeatGeek Entertainment, a UK based division of SeatGeek Inc., develops, maintains, implements and supports SeatGeek Enterprise; an extensive suite of tech products to include SRO.</span></p>
<p><span style="font-weight: 400;">The most modern ticketing system on the market, SRO upends the ticketing status quo providing rightsholders with control and efficiencies across their organization, including automated reporting and the most customizable rules-based engine ever built. Using its modern, web-based, API-driven platform, our Clients manage the sale of tickets, subscriptions, and memberships with more ease and control than ever before.</span></p>
<p><span style="font-weight: 400;">We come from different places and have different stories to tell but, we all share a passion for building outstanding ticketing technology to support live entertainment; Music, Sports, Theatre, Comedy and the Performing Arts. With almost 400 employees in 8 offices on 4 continents, our team is ready to bring the industry into the future. </span></p>
<p> </p>
<p><strong>About the Role</strong></p>
<p><span style="font-weight: 400;">Reporting to the Director of Implementations and working directly with the Senior Data Migration Consultant, your team will be responsible for the delivery of all data related aspects of ongoing SRO implementation projects across all SeatGeek territories. You will also support our Helpdesk team in a 2nd line capacity, assisting with any data and reporting related queries.</span></p>
<p><strong>Responsibilities </strong><span style="font-weight: 400;">(to include but not limited to):</span></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Overseeing and ensuring delivery of all aspects of data analysis, mapping and transfer</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Coordinate with third parties and internal teams for executing the migration</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Identifying the data migration impact of all proposed changes</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Reviewing gaps and proposing a solution for data migration during the solution design phase</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Analysing customer source data to correctly scope and design migrations solutions using internally and externally developed tools</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Data Modeling and </span><span style="font-weight: 400;">Data Quality Management</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Data profiling and data cleansing</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ensuring GDPR is observed during all Data related transfers, migrations and other activities</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Provide “2nd Line” support to the Helpdesk team in data related tasks</span></li>
</ul>
<p><strong>Skills and Experience</strong></p>
<ul>
<li><strong><span style="font-weight: 400;">Proven Analytical and troubleshooting ability</span></strong></li>
<li><span style="font-weight: 400;">Data related project experience</span></li>
<li><span style="font-weight: 400;">SQL, MS SQL server database knowledge</span></li>
<li><span style="font-weight: 400;">Excellent interpersonal and communication skills which can be demonstrated in person, over the phone and in writing</span></li>
<li><span style="font-weight: 400;">Ability to effectively communicate system / technical issues with non-technical audiences</span></li>
<li><span style="font-weight: 400;">Fluent in English; written and spoken word</span></li>
<li><span style="font-weight: 400;">Knowledge of the ticketing industry, a keen interest in live entertainment, and experience documenting processes in a user friendly style are all desirable</span> </li>
</ul>
<p><strong>Behaviours</strong></p>
<ul>
<li>Pro-active attitude - a highly motivated, and conscientious, individual with a rigorous approach to work, an eye for detail and a drive to succeed</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">A flexible approach to hours of work and location with the ability to travel both within the UK and internationally, as required. </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to act and learn on your own initiative and execute objectives without day-to-day supervision as well as work as part of a team</span></li>
</ul>
<p> </p>
<p><strong>How to apply</strong></p>
<p><span style="font-weight: 400;">If your skills and experiences match that of this job description, please</span><span style="font-weight: 400;"> submit your current CV including full employment and education information together a cover letter with your salary expectations.</span></p>
<p><span style="font-weight: 400;">Please note that due to a high volume of applicants for our roles we reserve the right to close all vacancies earlier than the advertised date without notice. To avoid disappointment please apply as soon as possible.</span></p>
<p><span style="font-weight: 400;">All roles at SeatGeek Entertainment are subject to full background screening; to include eligibility to work in the UK.</span></p>
<p><span style="font-weight: 400;">Relocation expenses are not available for this position.</span></p>
<p> </p>
<p><strong>Equal Opportunities</strong></p>
<p><span style="font-weight: 400;">SeatGeek Entertainment expect all people to have an equal opportunity for employment and advancement on the basis of ability, necessary qualifications and fitness for work irrespective of sex, age, gender reassignment, disability, marital status, civil partnership, sexual orientation, colour, race, creed, religion, national or ethnic origin. As an equal opportunities employer, we recognise that diversity is a positive attribute and we understand and welcome the differences that a diverse culture brings. </span></p>
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Dec 8th, 2018 07:00PM
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Dec 9th, 2018 01:42PM
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SeatGeek
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Travel & Leisure
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