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private:smithai
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https://www.indeed.com/cmp/smith.ai/reviews
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Apr 11th, 2024 09:46PM
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Open
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Open
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Open
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Smith.ai
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Receptionist
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Remote
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Has such potential, but is essentially the same as any other workplace, even with it being WFH
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This company has such potential to be amazing, especially for those who need WFH accommodations, but honestly I’ve never been burnt out of a job so quickly. The amount of calls you take and how quickly you do them (a call is considered “long” when it’s past 6 minutes) is all they care about. All while following all of their billion little rules, while trying to not sound robotic, and it’s extremely unrealistic, ESPECIALLY with working in the legal field. Any time you have ANY sort of feed back, all they ever hit you with is “well, if you followed our CARES training, you should’ve been able to control the call better”. You have to focus on getting so much information under a 6 minute time frame, and when they ask questions, you have to say you’re an actual receptionist for the specific law firm you answered for (when you’re not) and then people get frustrated with you when you can’t answer or do BASIC receptionist work. The ONLY reason I’m giving it a 3 star is because of the managers there. They say not to let it these calls bother you but when it’s every other call and you’re taking 40+ calls a day, it’s extremely mentally exhausting. Unfortunately the kind management is not enough to keep me there long term.
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2.0
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0.0
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2.0
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4.0
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3.0
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1.0
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2.0
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3.0
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Apr 13th, 2024 12:55AM
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Apr 13th, 2024 12:55AM
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Smith.ai
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private:smithai
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https://www.indeed.com/cmp/smith.ai/reviews
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Mar 2nd, 2024 01:39AM
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Open
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Open
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Open
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Smith.ai
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Receptionist
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Alabama
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My experience has been great
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I have been with Smith for approximately 4 years. I have had the opportunity to work in multiple departments and I enjoy my job. If you have a growth mindset, the possibilities are endless. However, if you have a fixed mindset, you will not flourish. Adaptability has been a contributing factor toward my success. If you can check your ego at the door, respond to feedback positively, and be goal-driven, you will do well. This is not a place for complacency.
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0.0
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0.0
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5.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Mar 2nd, 2024 11:53PM
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Mar 2nd, 2024 11:53PM
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Smith.ai
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private:smithai
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https://www.indeed.com/cmp/smith.ai/reviews
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Feb 26th, 2024 03:33PM
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Open
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Open
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Open
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Smith.ai
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Receptionist
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Remote
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Very nitpicky
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It's an easy work from home job for those who are looking for a part-time/have other sources of income. But it's mentally exhausting for those who work full-time and take calls back-to-back, only to be met with criticism from their managers because of a mistake or falling short of a metric. Oftentimes, it's out of one's control and although management rest assures it's not counted, it often is. I used to be considered a stellar player in my first year and was given a raise based on my metrics; however, my second year, despite nothing changing, changed drastically as I was reprimanded for things I already knew/applied and denied a salary despite working as hard. I was also denied multiple times when applying to higher positions, despite never receiving feedback on why as promised by the recruiters. It's disheartening to say the least, giving me less motivation to work hard. I can't imagine how my fellow part-timers who aren't even qualified for a salary raise feel. Overall, it's an alright WFH if you're looking for something to do. Otherwise, you'll have better luck elsewhere if you want advancements and appreciation for your hard work.
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1.0
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0.0
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3.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Feb 27th, 2024 11:48PM
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Feb 27th, 2024 11:48PM
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Smith.ai
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private:smithai
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https://www.indeed.com/cmp/smith.ai/reviews
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Feb 26th, 2024 02:56PM
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Open
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Open
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Open
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Smith.ai
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Business Development Representative
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Mexico, MO
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No job security
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After almost 4 years at Smith I am finally starting to realize there is no job security. As a Mexican agent, we are considered freelance and receive no benefits. They can get rid of us as soon as they please.
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1.0
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0.0
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3.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Feb 27th, 2024 11:48PM
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Feb 27th, 2024 11:48PM
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Smith.ai
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|
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private:smithai
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https://www.indeed.com/cmp/smith.ai/reviews
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Feb 17th, 2024 05:13PM
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Open
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Open
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Open
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Smith.ai
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VR
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Mexico, MO
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Buena paga por pocas horas
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El trabajo está bien, puede ser estresante dependiendo el tipo de llamadas que tengas. Es complicado a veces ya que tomas llamadas para diferentes tipos de negocios de los cuales a veces no tienes conocimiento. Pero la paga es buena y puedes trabajar 5 horas al día, así que vale la pena.
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0.0
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0.0
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4.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Feb 19th, 2024 11:48PM
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Feb 19th, 2024 11:48PM
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Smith.ai
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|
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private:smithai
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https://www.indeed.com/cmp/smith.ai/reviews
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Feb 11th, 2024 12:24AM
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Open
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Open
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Open
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Smith.ai
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VR
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Remote
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Started out great, micro-management & insane expectations drove me crazy
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I worked here for about two years. I had an amazing time during my first year and a half here. They provided me with job flexibility and security. But I eventually made it onto someone's radar negatively and the witch-hunt began. Every single thing I did wrong was held against me unfairly. I was suddenly a star employee to one who was persecuted for every single thing I did wrong. I began suffering from mental health issues around August 2023, and they have not supported me. I also believe the manager you are assigned determines your experience. If they are someone you can relate to and have a good dynamic with, you will succeed. But suppose you are with someone who lacks sympathy and cannot understand different perspectives. In that case, you will be bored to death with repetitive policies, lack of support, and overall horrible treatment. As someone outspoken and passionate about work and improvement, when I began speaking up for myself and challenging how I was treated, I began noticing victimization and more pointing of fingers. Overall, consider yourself done if you get on anyone's 'bad side' here. They will do anything to get you to either quit or be fired.
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Somewhat flexible hours
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Micro Management, Insane expectations, Poor Pay, Lack of training, Lack of community, Lack of employee union.
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0.0
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0.0
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2.0
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2.0
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2.0
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1.0
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1.0
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2.0
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Feb 11th, 2024 11:49PM
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Feb 11th, 2024 11:49PM
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Smith.ai
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|
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private:smithai
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https://www.indeed.com/cmp/smith.ai/reviews
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Feb 7th, 2024 04:07PM
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Open
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Open
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Open
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Smith.ai
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Receptionist
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Birmingham, AL
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Typical WFH
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Do your job and it will be lucrative. Not an easy or hard job. The position is straightforward and doable for someone wanting a job with minimal responsibilities while on the clock.
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0.0
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0.0
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4.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Feb 7th, 2024 11:49PM
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Feb 7th, 2024 11:49PM
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Smith.ai
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|
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private:smithai
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https://www.indeed.com/cmp/smith.ai/reviews
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Feb 6th, 2024 05:19AM
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Open
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Open
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Open
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Smith.ai
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Receptionist
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Remote
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Depends what you're looking for
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Pay is not very competitive unless you are in Mexico. Hours can be very flexible. The job is mostly simple but can be a bit stressful as you almost never know what to expect when answering for such a wide range of businesses. Mostly calls are easy, although you will sometimes not feel confident, or get an angry caller. It can be mentally draining if you work a full time schedule. Training is decent. Work culture seems to be positive and supportive. Did not have a negative experience with anyone.
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0.0
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0.0
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4.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Feb 6th, 2024 11:53PM
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Feb 6th, 2024 11:53PM
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Smith.ai
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|
|
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private:smithai
|
https://www.indeed.com/cmp/smith.ai/reviews
|
Jan 26th, 2024 07:26PM
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Open
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Open
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Open
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Smith.ai
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Outbound Customer Service Representative
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Remote
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Good culture and balance, not good job security
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They don’t tell you at first, but you are a temp hire. Even if you move to a different position or into leadership, you are employed through a temp service. So they can lay you off at any time without warning, and will not respond to any discrepancies afterward. But while you’re there and as long as you perform the job efficiently, they work with you. They give you time off, have great hours and culture. The shock was the unexpected lay off.
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Scheduling, culture
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No job security
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0.0
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0.0
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4.0
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4.0
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4.0
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1.0
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4.0
|
5.0
|
Jan 27th, 2024 11:50PM
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Jan 27th, 2024 11:50PM
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Smith.ai
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|
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private:smithai
|
https://www.indeed.com/cmp/smith.ai/reviews
|
Jan 12th, 2024 03:40AM
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Open
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Open
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Open
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Smith.ai
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Receptionist
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Dallas, TX
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Great place to work:)
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I have been at Smith.ai for almost 3 years, and I love it. Great support is provided, and the pay is great. I will continue working with Smith.ai as long as I am provided the opportunity.
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0.0
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0.0
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5.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Jan 13th, 2024 11:47PM
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Jan 13th, 2024 11:47PM
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Smith.ai
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