|
private:softerware
|
https://www.glassdoor.com?employer_id=737418
|
Apr 1st, 2021 12:00AM
|
Open
|
Open
|
SofterWare
|
|
|
|
Didn’t live up to promises
|
|
Flexible schedule, some nice co workers, plenty of food
|
Too many pointless meeting, managers dangling a carrot in front of you to work harder but never deliver on promises. A large amount in over their head with positions they hold. Many were given promotions based on their likeability and nothing else. Working hard is no appreciated as you get say pay & bonus as the people who do nothing most of the day.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
1.0
|
2.0
|
3.0
|
2.0
|
1.0
|
2.0
|
1.0
|
|
737418
|
Open
|
Wake up & realize your destroying a once good company.
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": null, "__typename": "EmployerResponse", "originalLanguageId": null, "id": 3148748, "responseDateTime": "2021-04-08T07:27:23.03", "translationMethod": null, "response": "Thank you for feedback and your 8+ years of service to SofterWare. We are happy you enjoyed the flexible work arrangement program we offered. We certainly all really miss sharing meals and gathering for other in-person celebrations with all of the wonderful employees of SofterWare.\n\nMeetings continue to be a focus for improvement. In fact, we have several meeting resources and tools available to assist our teams in running meetings efficiently and effectively. We continuously evaluate and improve upon our processes and programs to help employees achieve their career goals including promotions, new positions, increasing and/or developing new skills and responsibilities. As part of our new one-on-one monthly manager meetings, career goals and planning is a major focus. We follow a structured and consistent interview and selection process for every open position we fill, both internally and externally. Thank you for sharing your perspective on the pay and incentives as another potential area for us to focus. Our goal is to provide a base salary and quarterly incentives to employees based on their individual accomplishments as well as their efforts in achieving goals that contribute to the success of SofterWare. As for staff performance, we work with employees privately if there are areas of opportunity for them to improve their performance to delight our customers. \n\nWe wish you all the best in your future endeavors.\nKathy Piunti, Vice President of HR", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
No
|
|
9.0
|
|
|
|
Apr 21st, 2021 06:05PM
|
Apr 21st, 2021 06:05PM
|
SofterWare
|
|
Financial Services
|
|
private:softerware
|
https://www.glassdoor.com?employer_id=737418
|
Mar 29th, 2021 12:00AM
|
Open
|
Open
|
SofterWare
|
Anonymous Former Employee
|
|
|
okay experience
|
|
In my time there, it was steady though not necessarily engaging work. They did try to engage employees with social events even through covid. They tended to promote from within, and I think did their best to try to listen to their employees suggestions (even if not implemented)
|
sub-par benefits, miscommunication or lack of clear communication from executive team (a prime example is the suddenness of how employees were informed of the selling of an entire product line to a competitor at the start of 2021), was a more reactive work culture than pro-active, some managers had their favorites which could affect how much support you'd receive if looking to explore other roles within the company.
|
-1.0
|
NEGATIVE
|
0.0
|
NEUTRAL
|
0.0
|
NO_OPINION
|
1.0
|
3.0
|
4.0
|
3.0
|
3.0
|
3.0
|
3.0
|
|
737418
|
Open
|
Be intentional in your communication with your employees and think through how things are going to be received. Empathy and clear communication could go a long way to solving some of the internal and cultural issues which persisted during my time at SofterWare.
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": null, "__typename": "EmployerResponse", "originalLanguageId": null, "id": 3141648, "responseDateTime": "2021-04-06T05:23:20.81", "translationMethod": null, "response": "Thank you for taking the time to share your feedback. We appreciate your time spent at SofterWare and recognizing our desire to provide advancement and a career path for employees. Our decision to sell a division was a difficult one, but one that we believe was in the best interests of all our stakeholders, including our employees. We took great care to try to minimize the impact on our staff, which included ensuring that every staff member was offered employment by the acquirer with comparable compensation and benefits. As part of the transaction we also negotiated a retention bonus program for our staff. That said, we regret any frustration this business transition has caused you or the other staff involved. \n\nWith regard to your comments on our communication and planning, we created programs such as Goal Squads as a way to provide more clarity and input into the planning process. We recognize communication can be challenging, so we employ numerous methods such as Second Friday presentations by departments,Town Hall meetings for Q&A, departmental meetings, open access to anyone in a leadership position, as well as email and messaging systems. We also introduced one on one monthly manager meetings to provide more communication directly with each staff member, with a particular focus on career development. If staff have an issue with their direct manager, we encourage them to speak directly to our Human Resources department. \n\nYour advice to management is greatly appreciated and well received. We\u2019ll evaluate our communications, in particular the ones you referenced, to see how we could improve. \nKathy Piunti, Vice President of HR", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
No
|
|
6.0
|
|
|
|
Apr 21st, 2021 06:05PM
|
Apr 21st, 2021 06:05PM
|
SofterWare
|
|
Financial Services
|
|
private:softerware
|
https://www.glassdoor.com?employer_id=737418
|
Mar 24th, 2021 12:00AM
|
Open
|
Open
|
SofterWare
|
Designer
|
|
|
Learned Many New Things
|
|
Great for new designers. You hit the ground running and learn many new things about front end web and digital/ print design, UX, and product design.
|
Not much room for advancement. Pay is low. After a few years of giving all you've got you then have to prove yourself all over again to get a promotion. It’s exhausting and you are left feeling defeated over and over again as you jump through hoop after hoop.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
0.0
|
NO_OPINION
|
2.0
|
3.0
|
5.0
|
4.0
|
3.0
|
3.0
|
3.0
|
|
737418
|
Open
|
The best talent will realize the lack of growth and career advancement after a few short years. They will move on and grow elsewhere unless you realize that titles, salary, and promotions are very much valued by the above average employee. Challenge them and then reward them if you want to keep them. I enjoyed my time there and it was worth it. But I realized my worth and moved on. Hopefully those that are left there are feeling rewarded/ valued for their dedication and years of experience.
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": null, "__typename": "EmployerResponse", "originalLanguageId": null, "id": 3118629, "responseDateTime": "2021-03-25T13:02:42.597", "translationMethod": null, "response": "Thank you for your feedback. We are committed to help employees achieve their career goals at SofterWare through a variety of different professional development programs including job shadowing and internships. Additionally, we are launching a few new employee focused initiatives such as the \u201cVoice of the Employee\u201d to solicit ongoing feedback and create meaningful action plans that focus on the growth and development of our employees. Thank you for drawing attention to the compensation and promotion process as other areas for us to focus. It\u2019s due to this feedback that we\u2019re able to offer competitive salaries benchmarked against similar roles in the area. We also now include career planning for staff as part of regular monthly one on one meetings with their manager, with a focus on concrete steps towards achieving their 3-5 year goals. This planning ensures staff know what they need to do to get promoted or achieve their goals, the assistance they need to achieve it, and clear feedback on their progress. We wish you all the best in your new position. \nKathy Piunti, Vice President of HR", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
No
|
|
0.0
|
|
|
|
Apr 21st, 2021 06:05PM
|
Apr 21st, 2021 06:05PM
|
SofterWare
|
|
Financial Services
|
|
private:softerware
|
https://www.glassdoor.com?employer_id=737418
|
Mar 23rd, 2021 12:00AM
|
Open
|
Open
|
SofterWare
|
Technical Support Agent
|
Fort Washington, PA
|
|
Was a better company a few years ago
|
|
- positive, friendly office environment prior to the pandemic
- semi flexible work-from-home options
- good cafeteria near the office
|
- pay is median for industry despite our reputation as the best support department in the business
- limited opportunities for professional advancement
- maternal and paternal leave policies are well below the global average for this industry
- healthcare benefits are mediocre
- seeing clearly fake/planted Glassdoor reviews - it's a sign of a larger insecurity
|
-1.0
|
NEGATIVE
|
0.0
|
NEUTRAL
|
-1.0
|
DISAPPROVE
|
2.0
|
2.0
|
4.0
|
3.0
|
2.0
|
2.0
|
2.0
|
|
737418
|
Open
|
Turnover will continue to increase until benefits, compensation and staffing numbers improve
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": null, "__typename": "EmployerResponse", "originalLanguageId": null, "id": 3118632, "responseDateTime": "2021-03-25T13:03:20.503", "translationMethod": null, "response": "Thank you for your feedback and for providing meaningful guidance on how we can improve. When the company recognized the health dangers of the pandemic, we immediately put into effect a work from home policy, weeks before the state officially closed the offices. Seeing the benefits of this flexible work arrangement, SofterWare revised its work from home policies to enable nearly all employees the option of permanent work from home when the pandemic ends. The support role does require availability to answer questions from our customers during traditional work hours, so we\u2019re limited in what we can do in terms of work hour flexibility. That said, we offer early and late shifts, we\u2019re testing a mid-day phone break, and we\u2019re constantly evaluating what else we can do to accommodate our staff while maintaining top support for our clients. We encourage you to share your ideas with your manager. \n\nSofterWare is committed to providing a rewarding career, both professionally and monetarily, to our staff. In terms of salary and benefits, we benchmark our salaries against similar roles in the area to ensure we\u2019re competitive. Plus, we offer an incentive quarterly bonus as part of the total salary package. SofterWare is also proud to offer something many companies do not, which is a yearly share of the company\u2019s profits. In addition, we offer a company match 401K, paid healthcare and disability insurance, paid time off, annual salary increases, and paid professional development including tuition reimbursement. \n\nIn terms of career paths, we recognize the desire for our team to grow professionally and advance in their careers. To that end, SofterWare has made it part of our staff\u2019s monthly one on one meetings with their managers to explore the staff member\u2019s 3-5 year career goals and what concrete steps we can take to achieve them. Those steps include internships with other departments. We also seek to promote internally whenever possible for new positions, including on the job training. In fact, our senior vice president started in support!\n\nIt's important to state that SofterWare does not, and will never, ask any employee to write \u201cfake/planted\u201d reviews on Glassdoor or any other review site. We do encourage participation here and elsewhere, but we never tell employees what to say. The reviews you see on Glassdoor, both positive and constructive, reflect the genuine views of the individuals. We strive to learn how we can do better from the constructive reviews, and what we should keep doing from the positive ones. We encourage you to speak to your manager about your concerns so you can have an exciting, rewarding and fulfilling career at SofterWare. \nKathy Piunti, Vice President of HR", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
|
|
|
Apr 21st, 2021 06:05PM
|
Apr 21st, 2021 06:05PM
|
SofterWare
|
|
Financial Services
|
|
private:softerware
|
https://www.glassdoor.com?employer_id=737418
|
Mar 18th, 2021 12:00AM
|
Open
|
Open
|
SofterWare
|
Technical Support
|
Fort Washington, PA
|
|
Good for experiance
|
|
You can learn what it is like doing technical support for a database.
|
They can sell you to another company with different HR procedures (salary/hourly, PTO, benefits, 401k) at a moments notice.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
2.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
|
737418
|
Open
|
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": null, "__typename": "EmployerResponse", "originalLanguageId": null, "id": 3112603, "responseDateTime": "2021-03-23T11:11:12.193", "translationMethod": null, "response": "Thank you for this feedback. Our decision to sell a division was a difficult one, but one that we believe was in the best interests of all our stakeholders, including our employees. We took great care to try to minimize the impact on our staff, which included ensuring that every staff member was offered employment by the acquirer with comparable compensation and benefits. As part of the transaction we also negotiated a retention bonus program for our staff. That said, we regret any frustration this business transition has caused you or the other staff involved. \nDoug Schoenberg, CEO", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
No
|
|
0.0
|
|
|
|
Apr 21st, 2021 06:05PM
|
Apr 21st, 2021 06:05PM
|
SofterWare
|
|
Financial Services
|
|
private:softerware
|
https://www.glassdoor.com?employer_id=737418
|
Mar 17th, 2021 12:00AM
|
Open
|
Open
|
SofterWare
|
Manager
|
|
|
Great Company that Continues to Grow
|
|
SofterWare is a wonderful company with great values and a relaxed atmosphere. They offer great bonuses such as monthly incentives and profit-sharing`. The other employees are always friendly and welcoming. There are plenty of opportunities to expand your professional knowledge.
|
Some downsides are that many of the products are only be fixed and not improved. Health benefits are around average for companies in the area.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
3.0
|
5.0
|
5.0
|
3.0
|
5.0
|
|
737418
|
Open
|
Continue to be open and transparent to every member of the company. Trust in the individuals to collaboratively make the company better and focus on improving the products for the future instead of just fixing what is wrong right now.
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": null, "__typename": "EmployerResponse", "originalLanguageId": null, "id": 3112642, "responseDateTime": "2021-03-23T11:20:31.273", "translationMethod": null, "response": "Thank you for taking the time to share your thoughts with us! We are so pleased to be able to offer unique compensation components such as the incentives and profit sharing to acknowledge employees contributions to our success, as well as paid professional development to help you grow your skills and career. Your comments about our employees are so true; they really are what make SofterWare the best place to work. \n\nWhile our goal to continue to delight customers remains front and center, we are looking forward to an exciting new direction for our products and services. Please continue to share your feedback with any member of our leadership team. We would love to engage in further discussions with you!\nKathy Piunti, Vice President of HR", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
|
|
|
Apr 21st, 2021 06:05PM
|
Apr 21st, 2021 06:05PM
|
SofterWare
|
|
Financial Services
|
|
private:softerware
|
https://www.glassdoor.com?employer_id=737418
|
Mar 11th, 2021 12:00AM
|
Open
|
Open
|
SofterWare
|
|
|
|
Overall a positive environment
|
|
Overall a positive environment, immediate supervisors are helpful and in touch
|
For a smaller company, the executive team can seem a bit disconnected on occasion
|
|
|
|
|
|
|
0.0
|
4.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
|
737418
|
Open
|
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": null, "__typename": "EmployerResponse", "originalLanguageId": null, "id": 3112644, "responseDateTime": "2021-03-23T11:20:56.423", "translationMethod": null, "response": "Thank you for your feedback. We encourage you to reach out so that we can understand your feedback in greater depth as well as brainstorm ways to improve.\nKathy Piunti - Vice President of HR", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
|
|
|
Apr 21st, 2021 06:05PM
|
Apr 21st, 2021 06:05PM
|
SofterWare
|
|
Financial Services
|
|
private:softerware
|
https://www.glassdoor.com?employer_id=737418
|
Mar 9th, 2021 12:00AM
|
Open
|
Open
|
SofterWare
|
|
|
|
Not terrible, but so much room for improvement.
|
|
* Very relaxed atmosphere.
* Leadership is very approachable.
* Promote from within often.
* Job security.
* Depending on department, flexible hours.
* Most people that you work with are good people.
|
* Leadership fails to lead. It's incredibly hard for them to make decisions and then to communicate them.
* The goal squads (work offloaded from the executive team to the average employee with a lower salary) aren't working, and people know it, but they keep trying to force it anyway.
* They will happily promote from within but then offer no support, guidance, or mentorship .. and then wonder why projects struggle and people get frustrated.
* Marketing department is toxic and breeds distrust.
* Depending on the department, evaluations are fairly unhelpful.
* They are still very much invested in maintaining current power structures and doing things that feel "comfortable" instead of taking risks for what is "right".
* While leadership is approachable, and will listen, they aren't really hearing you and have no follow-through.
|
|
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
1.0
|
3.0
|
4.0
|
4.0
|
3.0
|
3.0
|
2.0
|
|
737418
|
Open
|
Growing a garden involves more than just planting a seed.
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": null, "__typename": "EmployerResponse", "originalLanguageId": null, "id": 3112647, "responseDateTime": "2021-03-23T11:21:29.39", "translationMethod": null, "response": "Thank you for taking the time to share your feedback. We continuously look for ways to innovate and improve the way we work, and one example was the formation of the goal squads. It came about from a desire to get more of the company involved in key initiatives, no matter their role or seniority, and make sure everyone is aligned with the company\u2019s goals. We learned from that experience by assessing the results and making adjustments along the way. \n\nAdditionally, we are always seeking news ways to solicit meaningful feedback from employees so that we can implement changes and new programs to increase employee satisfaction and engagement. In fact, the Communications & Marketing department underwent extensive employee feedback as part of a goal squad initiative and the results improved satisfaction 70% in the last year. Additionally, the department has added additional leadership, including a new CRO and Director of Business Development.\n\nAs illustrated above, the company takes great pride in not only listening to employee feedback, but acting on it. Another example includes our shift from annual performance reviews to monthly check-ins, which has received overwhelmingly positive feedback from staff who feel more encouraged and connected, with a clear focus on career planning and growth. \n\nYour advice to our management team is very good, thank you. In fact, nurturing and cultivating a great team is one of the foundational pillars of our company strategy. We\u2019re sorry you\u2019re no longer at SofterWare to see how all this hard work blossom\u2019s in the months ahead, but we hope your friends at the company will share some success stories with you. \nKathy Piunit- Vice President of HR", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
No
|
|
0.0
|
|
|
|
Apr 21st, 2021 06:05PM
|
Apr 21st, 2021 06:05PM
|
SofterWare
|
|
Financial Services
|
|
private:softerware
|
https://www.glassdoor.com?employer_id=737418
|
Mar 1st, 2021 12:00AM
|
Open
|
Open
|
SofterWare
|
Software Training Manager
|
Fort Washington, PA
|
|
Great place to work
|
|
Working with such great clients
|
I don't have a con
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
4.0
|
4.0
|
4.0
|
4.0
|
4.0
|
|
737418
|
Open
|
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": null, "__typename": "EmployerResponse", "originalLanguageId": null, "id": 3112648, "responseDateTime": "2021-03-23T11:21:50.513", "translationMethod": null, "response": "Thank you for wonderful affirmation about working at SofterWare! We are so glad that you enjoy working with our clients. They really are inspiring! \nKathy Piunti- Vice President of HR", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
|
|
|
Apr 21st, 2021 06:05PM
|
Apr 21st, 2021 06:05PM
|
SofterWare
|
|
Financial Services
|
|
private:softerware
|
https://www.glassdoor.com?employer_id=737418
|
Jan 13th, 2021 12:00AM
|
Open
|
Open
|
SofterWare
|
Developer
|
|
|
A place to build a career
|
|
SofterWare has continually invested in myself and others to learn and grow in their current field and fields of interest. They do whatever they can to keep their employees engaged and motivated
|
Leadership can be on a different page than employees, in regaurds to direction and goals of the company.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
0.0
|
NO_OPINION
|
0.0
|
4.0
|
5.0
|
5.0
|
5.0
|
4.0
|
3.0
|
|
737418
|
Open
|
Be more decisive and direct with direction and goals
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": null, "__typename": "EmployerResponse", "originalLanguageId": null, "id": 3112650, "responseDateTime": "2021-03-23T11:22:15.847", "translationMethod": null, "response": "Thank you for your feedback! We are pleased to hear that you feel valued and are engaged. It sounds like you have enjoyed the opportunity to take advantage of our robust professional development programs. We also value your feedback for management in terms of better alignments with staff and more clear communication about company goals and directions. We hope the recent videos/presentations by our CEO and CRO have helped, and we would love to learn more about your experience and your suggestions for improvement. Please consider reaching out to your manager or HR to discuss further.\nKathy Piunti - Vice President of HR", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
Yes
|
|
6.0
|
|
|
|
Apr 21st, 2021 06:05PM
|
Apr 21st, 2021 06:05PM
|
SofterWare
|
|
Financial Services
|